Hello,
Note:- i was going through this website and found out that the same exact problem was happened to other users also doing same activity, sbi to kotak bank transactions on same date. But still the state bank of india is not even addressing the issue even they are not registering a complaint.
My name is laxmi ram, i hold a sbi a/c no. [protected]. On 8-12-17 i made a transaction of rs.12000 rupees, it was a imps transfer through netbanking (Website) to a kotak mahindra 811 bank account. The amount got debited from bank account but the transaction did not happened. Transaction ref no is imps[protected]mo86318481. Registered mobile number to sbi bank account is - [protected]. I am attaching screenshots of bank statements of both bank's account. Sbi and kotak both. Plus.. Call recordings of customer care negligence, rude behaviour and carelessness. Note:- whatever conversation i am going to describe below is in a exact same way i m writing. Not a single bit of extra added to it. Its all on record, i. E call recordings.
First time i called the customer care, i told her to note down the complaint, she refused to register complaint and she told me to wait for 24 hours, she said that the online transaction which gets failed, the amounts comes back next day within 24hrs. They can only register only after next day. I said okay.
Second time called them, after and even more than 24 hrs... The amount didnt came back to any of the bank accounts. I called... The call executive listened to me.. Took all the details, he said that he is raising the to the technicle team and he is registering the complaint and complaint ticket number will be sent to my register mobile number. I asked him thay how much time it takes to get the issue resolved, he said thet their is no time limit i can call back anytime after 5-6 hrs later to get status of my complaint. I said okay..
I called for the third time after 15-16 hrs of second call to get the status of my complaint. This call was a shocker to me, i found out that there was no complaint registered on my bank account. The second guy clearly lied to me.. He played with me very badly. Anyways i told this guy to register my complaint, it was bigger shocker to me.. This guy clearly said that he is not going to create a complaint, i requested him, begged him, at last showed some anger but nothing worked on him, he kept saying that he cant register complaint becuase he is unable to check my details and he has forwarded the issue with technicle team, i kept him asking that if you havent created a complaint, then what is the thing you are forwarding to the technicle team regarding my issue.. I asked him to give me some reference no or ticket number so i can keep track on the progress of my issue.. But he refused on this also.. And he kept saying that "sir, i cant register the complaint, what else i can help you?" even after that i kept arguing him and requesting that please register my complaint, but his reply was same.. Then i was speaking yet.. And he said "apka din shubh ho and all those formal lines" and cut the call.
Now i am unable to call customer care, in toll free number, in ivrs you have to fill account no.. After filling the account number, the call is put on hold and after 20-25 minutes, it gets disconnect. On other hand at the same time, i tried on different number with different account.. The call gets connected within 1 minute to the customer representative. Anyways more call recordings are yet to come and i will upload them asap.
I am going to wait for 3-4 days more after that i m going to file a legal dispute against state bank india in consumer forum court, i have all the evidence to get thier pants down.
Dec 12, 2017
Complaint marked as Resolved Finally they registered a legit complaint on 10-12-2017 and I got the refund on 11-12-2017.
Thank You SBI and consumercomplaints.in.
State Bank of India [SBI] customer support has been notified about the posted complaint.
Dec 10, 2017
Updated by Ishwar Chand Vidya Sagar Combining the all call recordings into one file... Will upload within same date. Thank You.
I need to receive the provisional certificate URGENTLY for the Principle and interest for the financial year 2017 to 2018
My Account No is [protected]. Loan account Branch :- SBI Nashik
Please send it my email [protected]@midcindia.org.
Regards,
Anu Ghuge