State Bank of India [SBI] Complaints & Reviews

On 5th of Jan, I made a transaction of INR 50, 000 through my Debit Card at Motherhood Hospital at 9.00 am. The transaction declined, however the money was debited from my account.
I assumed it would revert in a few mins like it does in ICICI or other banks. Apparently, It didn't and I tried reaching out to the Customer care. First call I spent 20 mins on the IVR & the call got disconnected the moment the agent picked up the phone. I tried calling them again & finally the call was answered again. The executive who picked was curt & mentioned, we cant do anything, you'll have to wait 7-45 days. With the frustration, I asked to get the supervisor on the phone, but my fate he was as curt as the executive was. With no options, I used credit card & thought the payment would be reverted within 7 days.

Its 16th day today & I still dont have the money credited to my account. My question here is, why is that when other banks can revert the payment within secs that SBI cannot? The Customer care is the worst of all anyway. I need the money to be credited to my account as soon as possible. Never am I going to bank with you guys & I'll have my friends & family to immediately move to other banks.

I am frustrated & very very disappointed with this act of the bank. If it was a smaller amount, I would've been fine. However, 50, 000 is not & the worst part is, looks like I need to follow-up with the bank after 45 days too. I need the question to be answered, not just mention "We'll informed the POS Merchant to increase the Priority"

Information about the case:
Case Number: [protected]
Date of Transaction: 5th Jan, 2017: 9.00 am.
Name: Balasubramani K
Account Number: [protected]
Branch: Halasuru
Transaction ID:[protected]
Amount: 50, 000

Sir, Main apane wife ke account me aadhar like lie NPCI website par message
dala tha .Fir Udhar se phone aaya [protected] se.
aadhar link ho jayega lekin apane wife ka ATM CARD details bolie card no., cvv, text otp bataane ke baad 500 rupees debit ho gaye. fir bole aapake wife ke account me balance kam hai. aap apana ATM CARD details bata diji. main aadhar link kar deta hun. same detais dene ke baad Mere account se 1, 100 rupees debit ho gaye.
Statement details (wife): POS PRCH POS[protected] ICICI Prepaid Card
Mumbai (debit ammount 500 )
Statement details (self): POS PRCH POS 386182 ICICI Prepaid Card Mumbai
( debit ammount 1, 100)
Debited date&time 20.01.2017, 10:28PM

Mere wife kaa naam : SUMITRA DEVI, SBI BANK A/c no.[protected]
Mera naam : RAJESH KUMAR KUSHWAHA, SBI BANK A/c no. [protected]
IFSC CODE : SBIN0012912
Sir, nivedan hai mere ammont refund kiya jay.
Regards:
Rajesh Kumar Kushwaha
Contact no.[protected]

Respect sir,
myself ARYAN SINHA
I applied for a fresh passport on 14th of January 2017, @ 7.30pm

I paid online through my friend's Axis Bank Debit card.

The account is charged two times for a particular application.

please please please i beg u, please look in to this matter and please refund the money back into his account as soon as possible for you.

my ARN number is 17-[protected]

Transaction numbers are in the attachment pictures.

I would like to inform that, I am a SBI account holder vide SB AC No.[protected] and my home branch at Guduvancheri. On 20.01.2017 I have tried to withdrawn Rs.10000/- from AXIS Bank ATM, which was placed at Kolapakkam, Chennai-127 vide ATM center No.BECN176610 and record No.1485, but I am can't received the mentioned amount, I received the slip from the ATM Machine mentioned that, the TRANSACTION DECLINED and UNABLE TO PROCESS, after 20 minutes I have received a text massage through my cell phone that, Rs. 10000/- was withdrawn from my account, I have noticed that, without receiving Rs.10000/- from my account, but Rs.10000/- debited from account.
I request that, may kindly be take necessary action to re-credit my un-received amount Rs.10000/- to my SB AC No.[protected]
Thanking you Sd...xxxxxx
R.ARULUMAR.

SIR,
12th Dec on 8:14:13AM i tried to deposit an amount of 10000(10*1000) at the cash deposit machine at Baradoli Branch.I am give application the branch maneger (cash officer).after 8 day's his called me there was no excess cash in the atm and that they din't know about my money.This machin EJ LOG successful.This is my utmost request to the authority to kindly look into this grave issue and provide me a solution.First say don't...

I have applied for education loan at howrah (west bengal) branch .I have an account in you bank .And at howrah they have refuse to give .As i have a 6 year gap in education life that why they have refuse to give me . From 2002 to 208. In 2002 i have passed out class 10. In 2008 class 12 .This gape is due to family poblem.My father is govt. Employee.He is ready to be granter . I have colege apporaval letter and all the supported document. Kindly help me as i have to deposite my college fee.

Please increase my credit card limit to my card with immidiate effect due to Demonitisation i would like to spend more on card payment and also it will be helpful to me as well as i could become a part of Demonitisation so kindly increase my credit limit and do the needful when you issued the card you asked me that if you want we could increase your limit but by that time i was satisfied with the limited which you have given but now its very much required for me.

I am a retired employee of the State Bank of India (P.F. Index No. 1806688) and a member of the State Bank of India(SBI)’s scheme “SBI EMPLOYEES’ MUTUAL WELFARE SCHEME” (SBI EMWS), (Member No. PAT/BGP/P/788) the benefits of which have been denied to me on the false and flimsy ground of non making of required contributions though I have made contributions from Sep.1986 (monthly) to Mar.2014 (Annual) and provided to SBI undisputed evidence of which by way of SALARY SLIP for Mar.2014(please see attachement -I) issued by SBI. SBI has thus committed offense under sections 409(criminal breach of trust by banker), 477A(falsification of accounts) and 420(cheating) of the Indian Penal Code.

2. I, vide my Regd. Letter dated 25.10.2016 (please see attachement-II) under section 6(1)(a) of the RTI Act 2005, with requisite fee; had requested the CPIO, i.e. Dy Gen Manager(B&O), SBI, Ranchi A.O.(Patna Circle) to please provide me certain information as detailed in my requisition dated 25.10.2016. But the said CPIO did not provide me the required information and is quite silent despite reminders.

3. As no response is forthcoming from the CPIO, I preferred an appeal vide my Regd. Letter dated 10/12 Dec.2016 (please see attachement-III) to the Appellate Authority, i.e. General Manager, Network-II, SBI, Patna Circle, but to my utter dismay; he is also oppressive and silent in the matter; even after passing away of the statutory time limit as prescribed in various sections of the RTI Act, 2005.

4. I, therefore, request you to please INSTRUCT, (under advice to me); the recalcitrant & beleaguered officials of the SBI named above to make available me the following information as requisitioned vide my letter dated 25.10.2016 to the beleaguered CPIO, without further loss of time. You are requested to KINDLY also arrange to pass suitable orders to provide me other reliefs in the matter as stated hereinafter.

INFORMATION REQUIRED

1 (a) where the various deductions from my salary towards SBI EMWS(which have not been accounted for in SBI’s records) gone,
(b) what enquiries were made from the respective branches/offices to establish genuineness of my claim (by referring their establishment & deduction register and records relating to Branch Clearing General A/c./IBTS a/c & HRMS system),
(c) where the amount deducted by HRMS for which undisputed evidence has been provided gone as this is also not accounted for in the Bank’s records and
(d) after retirement from the service of the SBI and at this juncture of my old age, am I responsible to run here and there (at my cost) to search out my contributions made to the SBI EMWS; and if not; who is required & responsible to do all this and what action did he/she take to search out my contributions.

2. (a) whether the provisions of the SBI EMWS permit that deductions towards SBI EMWS during some/various months may be skipped?
(b) if yes, at whose instructions this may be done and if not, how deductions during some/various months were not made? Is it at the sweet will of the concerned branch/office to make or skip the deductions towards the membership of SBI EMWS even if salary & allowances were being paid to me regularly,
(c) if in fact, these deductions were not made; at whose instructions these were not made and at whose instructions these were restarted
(d) how HRMS was advised to effect deduction towards my membership of SBI EMWS and where my monies deducted by HRMS gone and
(e) do the provisions of SBI EMWS allow the SBI to ask the member of the SBI EMWS to contribute left out contributions after retirement in lump sum. If yes, that provision may kindly be brought to my notice. If not, how the SBI Ranchi A.O. vide letter No. DGM(B&O)/HR/PM/2777 dated 10.12.2015 asked me to pay the left out contributions (as per their version) to get the benefits of the SBI EMWS.

3. Who will bear the avoidable expenditure (Rs. 1, 300/- approx) incurred by me to get my rightful & due money refunded by the SBI and to get the benefits of the SBI EMWS, as also who will bear the avoidable loss of interest of about Rs.800/- on the refunded amount.

4. Has the SBI in the past also declined the requests of other retired employees to grant them the benefits of SBI EMWS and refund the amount of their contributions to SBI EMWS?. If yes, the no. of such ill fated employees and the reasons for declining their claims may please also be advised.

RELIEFS REQUIRED

1) The beleaguered Appellate Authority & CPIO should be directed to provide me the information desired vide my letter dated 25.10.2016 addressed to the CPIO(copy placed at Annexure-II) without further loss of time,
2) The beleaguered Appellate Authority & CPIO should be directed to reimburse me the avoidable expenses of Rs.1300/-(approx) incurred by me in this matter togetherwith appropriate amount of compensation for inconvenience, harassment and mental torture caused to me in this matter due to inaction on the part of the Appellate Authority and CPIO, and
3) Any other relief that the Hon’ble Banking Ombudsman may deem fit in this matter.

I once again request you to KINDLY instruct to State Bank of India to provide me the required information without further loss of time to enable me to carry forward this matter of defalcation & misappropriation of my monies by SBI to a logical conclusion.

Please treat it as urgent and acknowledge receipt. I trust, you will please help me and not disappoint me. Thanking you.

Yours faithfully
Dhrub Kumar Phitkariwala

Sir,

I have visited ubi atm siripuram branch on 24.11.2016 at 12.02 pm and made a transaction for an amount of Rs 2000 the transaction was failed and no money came but this amount was deducted from my account [protected]

Kindly review the account transitions and credit the amount to my account

ATM WDL
ATM CASH 63291 UBI SIRIPURAM BRANCH VISAKHAPATNAM

MESSAGE FROM BANK REFERENCE
Rs 2000 withdrawn from A/C XXXX9268 ON 24.11.2016 AT UBI ATM WVIS0810.TXN#[protected]

MY MOBILE NUMBER - [protected]

I sachin agrawal resident of ambikapur chhattisgarh 497001
has an account with sbi ambikapur 0310 code and around 15 accounts approx of my family.
I applied for a saving account for my wife.
After successful submission and verification my documnets now sbi staff is telling to resubmit the documents because he has to search for the documents..Name of the sbi staff Mr. mahesg ludhwani contact no.[protected]..
yours sincerely
sachin Agrawal
[protected]

Thursday afternoon 19/1/2017 I went to withdrawal 4000rupees in citi bank ATM, opp to ayyappa swamy temple, konappana agrahara, electronic city phrase1, Bangalore 560100, In my account sum of 4000 rupees has been detected, but I have not received the money from the citi bank ATM so pls verify my account and detect and give it back to my money.This amount is very important to me, pls verify as soon as possible

Hi Team,

on 19th January i made 3 transaction of Rs 6000, 4000 and 4000 from Indian Overseas Bank atm located in VFS Global Services Bangalore building. every time money was deducted from my account but no cash was dispensed. Even the bigger problem is that the daily withdrawal limit on 19th Jan 2017 was 10000 Rs so how the bank allowed to deduct Rs 14000 from my account for these transaction made on 19th Jan 2017.See the transaction detail in the attachment. Please request you to process my grievance and help me to get my money back in the account. Find the account detail in the attachment and below.

Account No - [protected]
Transaction Amount:- Rs 6000, Rs 4000 and Rs 4023

Sir,
I sent Rs.28, 000/- from my SBI A/c no. [protected] in SBI Branch PBB, Aashiyana, Lucknow IFSC Code SBIN0016791 in favour of Sh. Adarsh Kumar, A/c no. [protected] in Oriental Bank of Commerce, Subhash Marg, Lucknow Branch IFSC Code ORBC0105191 on 17/11/2016. The amount has yet not been remitted into account of SH. Adarsh Kumar. The SBI has informed that the transaction has already been credited to the beneficiary account on 17/11/2016 at 11:16 as confirmed by OBC (Copy of communication attached). The OBC Bank manager is denying receipt of the money and has asked to approach you. Please resolve the issue immediately.

Respected Sir, I am very regret to inform you that money deducted (as SBI, general Ins House on 17Dec’16) from my account without my consent. From last one month I am trying to resolve this particular matter in concern SBI branch (code-6701, IGC, Kalyani, WB) but I have been harassed without any result. The bank person neither given any document of general Ins house nor telling truth, only silently money was taken away as if a stolen case. It is great question on integrity of that branch. Bank persons are behaving in such a way so that reputation of SBI shall definitely go down. However, my deducted premium amount should be returned within a week which was promised by those bank persons but never fruitful. It is my earnest request to you, kindly look into the matter very seriously and urgently and Return back that amount immediately. Otherwise, these harassment shall force me to represent it in CPGRAMS and all negative impression shall be created by using facebook, twitter, all groups of Whatsup, PMO office, RBI office and different other social media in great ways. Lot many friends, relatives, neighbor, all member of LION club are getting together on this serious issue. My relative (advocate) may take this case to consumer forum if it is not solved urgently. Try to solve this burning problem for maintaining the SBI reputation. Requesting for the same time and again.
Dr Champak Bhakat, (A/C-[protected]), WB,

I made my transaction on 20th january 2017 at 22:16 pm I paid the application form fees for the renewal of my passport but it is showing that the transaction has been failed I made the payment from my debit card o[censored]CO bank of amount of 1512.00 THe amount has been successfully deducted and i have recieved the confirmation message Its my humble request to kindly refund my amount as soon as possible so that i can proceed further

I have used my PNB debit card at SBI ATM (ATM No. SIBW[protected], Sanjay Market, Rajajipuram, Lucknow for withdrawl of Rs 2000/- on 19.12.2016 but the transaction was failed. But, I got a message that the amount in my account was deducted. With a gap of 3minutes I used the card for the second time. Then, the transaction was successful. I immediately filed a complaint at Customer care of PNB, but I received a reply that the complaint is rejected due to successful transaction (as per the details received from SBI). Then I personally visited the SBI Branch at Rajajipuram, Lucknow, but they refused to accept my complaint letter and I was told to contact to PNB Branch. On my visit to PNB Branch, I am suggested to contact SBI Branch as the ATM pertains to SBI Bank.

Sir As everybody is aware that due to PM Modi's Demonetization drive, only 2500/- can be withdrawn on one ATM card in a single day, hence how can I withdraw 4000/- in a single day.

Hence the concerned is requested to look into the matter and redress my complaint

My name is nirmal Kanta Tekchandani.On 18 January, 2017 at 10:21am I got call from no.[protected] that person introduce him from mtnldelhi and asked for atm debit card details.I did the same and after some time I got following message.Online purchase of Rs. 19999, 19999 and 10000 at paytm thru state bank debit card.POS no.is POS[protected]PAYTM, POS[protected]PAYTM and POS[protected]PAYTM.My sbi saving account number is [protected] and mobile number is [protected].He fraud me Rs.50000.Please make F.I.R. and guide me.I shall be very thankful to you.

Dear Sir/Madam,

i used the kotak mahindra bank atm of DR.mukherjee nagar on 19/1/2017 at almost 11:40 AM to withdraw rupee 10000 but the transaction take time to process and on the screen of the ATM UNABLE TO PROCESS was shown and then i went to my branch and have a cheque withdrawl of 10000 and i immediately get the sms alert of that withdrawl but the remaining balance shown that the amount debited twice from the bank even i get sms of only cheque withdrawl not any atm withdrawl please help me to get my amt.

Thanks with Regards,

Priyanka Gakhar
Mobile No. [protected]

On 08 Aug 16 my ATM was fraudently replaced by some one in ATM of SBI branch BEHEA (Bihar). Branch code 003643. On 4th and 5th Oct 16 he has withdraw around 80000 Rs ATM cash 62761 SAHPUR. I have register FIR no 01/2017 dated 02 Jan 16 in Police station Bihia. The last withdrawl was of Rs 200 on 29 Dec 16 for Rs 200 from ATM cash 3384 SIWAN (Bihar). I am attaching the copy of last transaction that is of Dec 16. It will be easy to take out camera footage .

Sir,
Iam N.Naga sowmya and my compliant is relating to irctc transaction .

On[protected], i booked three tickets from DMM-UBL and amount is Rs.704, through irctc, the amount is debited in my account but tickets are not reserved .

The transaction details which i received through SMS is amount Rs.704 is debited on POS [protected] at IRCTC-PayTM txn#[protected].

Kindly iam requsting you to send back my money.
Your's sincerely,
N.NAGA SOWMYA,
D.No.6/3, chinmaya nagar, Anantapur, 515002
[protected], [protected].