State Bank of India [SBI] Complaints & Reviews

Dear concern,
I am an existing customer of SBI with account number [protected], Chitranjan Park. As i have shifted to Noida, I have made a request to transfer my account to Noida. But, even after one month it has not been processed.
I am unable to use my account as my internet id is also not working. Kindly process the transfer at the earliest.

With regards
Anita Aishvarya
AC. NO. -[protected]

One particulr employee Mr Baghel of the SBI IPE branch located inside ONGC IPE Campus is highly ill behaving and behaves very rudely with every customer for any small enquiry. Inside the ONGC Campus mostly highly literate people are there and the said Bank is holding the Salary account of almost all employees. SBI should post a civilised employee here as almost all employees do not posses any nuisance value and do not retaliate irresspective of the high handed rough behaviour of Mr Baghel. He takes advantage of the simplicity of the customers in this branch. After the demonitisation his ill behaviour has further compounded. To day (23/01/2017, about 12:00 hrs) while I enquired him about the limit regarding withdrawal on the begining of a week he started abusing me infront of my fellow colleagues and the present Bank staff rather than politely explaining me the issue. Such employee should be immediatele replaced as there are a lot of resentment against Mr Baghel. He is even beyond the control of the Bracch Manager, Mr Saklani. Please act, or else customer may switch to other banks/branches.

Sir/mam,
Myself S.Bathmanaban from pondicherry holding SBI IRCTC credit for the past one year i faced a Transaction issue regarding this i spoke with customer care executives still am not satisfied, hence am writing here,

Details of Complaint : I booked a Air ticket on 31.12.2016 with Indigo flight by the help of Make my Trip app, then again i cancelled it on the same day itself, Make my Trip has Refunded the amount to my card, Proof attached for your reference but still i didnt get amount 28.01.2017 is my Bill date ie i have to pay it on 25.01.2017 as you are aware, so pls do the needful

Proof details

Dear Customer,

Greetings from MakeMyTrip!

With reference to your request, please note that the refund has been processed and amount credited into the same account that was used for payment. Kindly refer to following details:

1: Refund Date 1/1/2017
Refund amount INR 23469.88/-
ARN '74332747002700138361970
card no 437748XXXXXX6244

You are requested to verify the same with your bank/ Credit Card Company depending on your bank cycle.Kindly share updated bank statement if the same is not reflecting in your account.

We value your business with us and look forward in assisting you with all your travel plans.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).

Today morning[protected] I am trying to withdraw the money in icici atm but atm response unable to process and I am calling to the customer care they also not resolve the my problem they given my branch number[protected]and I calling to the my home branch I speaking in kannada but the response with Hindi but I could not to able to speak Hindi and he told me I don't know Kannada, so how to contact them.

I tried several times for change of registered mobile numberusing ATM, on completion of steps at ATM number can not be changed. On comletion of steps message reveils to contact branch. Earlier I have submitted application at branch but still message is coming in old number only. I applied at A F BRANCH and SPECIAL BRANCH HIGH COURT JODHPUR but message is not coming to new number.

Why the hell surcharge is deducted from my debit card when we are going cashless... all the surcharge have been deducted after the noteban in india...
how can u da that as government has already said that no service charge will be applied... what can i do... i am fed up of this as unneccesarily i have lost near about 200 rs because of this surcharge

Sir SBI PROVIDES regional manager no.in his branch for any problem and complain but when I call to manager he uses very rough language which not suited a qualified officer like them I have a current account in sbi ghatsila branch as our honorable prime minister says I installed a posmechine but can't get messages I swapped from mechine I went to bank manager in leave and nobody for help but they misbehave and says get out because manager in leave I call to regional manager I says "yaha phone mat kiya karo "and put down phone sir if I put my money in bank and facing this behavior how can the cashless program will get success my account my email address is [protected]@gmail.com . my account name "PARIWAR"in ghatsila branch ifs code SBIN0014355

Dear Sir/Madam,
with due respect and reference to the subject mentioned above i am so helpless and apalled by the response of the SBI, Roing Branch code 5821 Arunachal Pradesh regarding the furnishing of the last pension paid statement by the Bank for which i am facing lots of problem in withdrawing the full settlement of the death benefit of my deceased Brother who had Saving/Pension reimbursenent A/c no 045/5192 in SBI Roing.

Prologue: My elder brother drew his last pension money on dated 29Nov 2003 .he use to draw the money at an interval of 2/3 months as the amount was just a Rs 1800 so it took him around Rs 1000 to reach the bank from the place of resident (PO Silapathar, Dhemaji Distt) which is far from the drawing branch as at that period there was no Core banking facility.Meanwhile due to illness he died on 17 March 2004.As for the final settlement of the child pension we were asked by the office of the Assam rifle to bring the last paid statement from the drawing branch.and when we approached the bank official were unable to provide the account detail as been said by them that the whole system of the transaction was shifted from manual to Computerized hence we were not given exact details but at last they gave us that the deceased has drawn the pension till March 31, 2004.which is totally a false and biased information provided by their part in order to close the whole process and not give time to my grievances till today I am facing hurdle in requesting the bank official to provide the statement as per the last recorded statement in the saving A/c passbook which has been clearly written and recorded of the transaction statement and account, amount and date.Sir it has been long 13 years i have been running from pillar to post but still I am being neglected & kept in dark by the bank officials.As the bank officials have given the last payment till march 31st 2004 i am being asked to return the amount after 17 march to 31st March which is totally invalid as a deceased person can never draw money from the bank after death.Hence I request the redressal officials to look into my pain on humanitarian ground and provide me the statement as peer the recorded statement in the Passbook which is in my custody.

With Ray of Hope from you and waiting eagerly,
Rajesh Kr. Rai
Vill Phulbari PO/PS Silapathar
Distt Dhemaji Assam
787059
Phn No. [protected]

Dear Sir,
On request for issue of cheque book, Rs. 57.50 were deducted on 4th Dec'16, but cheque book was not sent by the Bank. After writing mail, once the reply came that complaint resolved then again complaint was lodged then Cheque book was sent at late evening. And after return they called over phone to collect ch book from branch. All done but now on 18th Jan a charge of Rs. 115 is being imposed for undelivered cheque book. What is it? Bank failed in timely delivery of ch. book, timely giving call and now charging for undelivery. Is it only to earn money by bank on how many counts. Why is there any such rule permitted by central bank or GOI.
I will take up the matter upto highest level till I recieve proper reply and not mare that complainet resolved.
Thanking you
Madhu Sharda
SBI Acc. no [protected]
Sushantlok branch
Gurgaon

Hello sir my name is Damji I have request net banking kit as I received the kit in same day they said the kit will be activated after two days but its one week gone but it's not activated yet first time in my life I am facing this kind of problems why is like that why so much delay ? Please take quick action asap
Salet Damji
My ac no : [protected]

DEAR SIR OR MADAM,
I would like to inform u that, i am a sbi account holder(my account no-[protected]), my home branch at Ashokenagar WEST BENGAL.On 19.01.2017 i have tried to withdrawal RS.10000 from ICICI BANK ATM(park street chowringhee mansion) but i have not received the mentioned amount, i received the slip from the ATM machine mention that THE TRANSACTION DECLINED UNABLE TO PROCESS, after a few minutes i have received a cash withdrawal massage through sbi bank.i talk to sbi customer care with my problem but the executive did not received any complain from my side.the executive told me that the problem will be solve in 48hrs.But the problem should not resolved till now.
kindly solve my problem as soon as possible.

Dear sir, last 2 days ago, when I collect money from CBI Atm, but not received money and debited from my account, rs 4000, so please refund that amount immediately, I want money right now.
I also called in your customer care executive, please see that complain. I has been waiting from last 3days.
From
MANNA DEB,
SBI debit card,
Silchar, Tarapur branch.
Assam.

On 5th of Jan, I made a transaction of INR 50, 000 through my Debit Card at Motherhood Hospital at 9.00 am. The transaction declined, however the money was debited from my account.
I assumed it would revert in a few mins like it does in ICICI or other banks. Apparently, It didn't and I tried reaching out to the Customer care. First call I spent 20 mins on the IVR & the call got disconnected the moment the agent picked up the phone. I tried calling them again & finally the call was answered again. The executive who picked was curt & mentioned, we cant do anything, you'll have to wait 7-45 days. With the frustration, I asked to get the supervisor on the phone, but my fate he was as curt as the executive was. With no options, I used credit card & thought the payment would be reverted within 7 days.

Its 16th day today & I still dont have the money credited to my account. My question here is, why is that when other banks can revert the payment within secs that SBI cannot? The Customer care is the worst of all anyway. I need the money to be credited to my account as soon as possible. Never am I going to bank with you guys & I'll have my friends & family to immediately move to other banks.

I am frustrated & very very disappointed with this act of the bank. If it was a smaller amount, I would've been fine. However, 50, 000 is not & the worst part is, looks like I need to follow-up with the bank after 45 days too. I need the question to be answered, not just mention "We'll informed the POS Merchant to increase the Priority"

Information about the case:
Case Number: [protected]
Date of Transaction: 5th Jan, 2017: 9.00 am.
Name: Balasubramani K
Account Number: [protected]
Branch: Halasuru
Transaction ID:[protected]
Amount: 50, 000

Sir, Main apane wife ke account me aadhar like lie NPCI website par message
dala tha .Fir Udhar se phone aaya [protected] se.
aadhar link ho jayega lekin apane wife ka ATM CARD details bolie card no., cvv, text otp bataane ke baad 500 rupees debit ho gaye. fir bole aapake wife ke account me balance kam hai. aap apana ATM CARD details bata diji. main aadhar link kar deta hun. same detais dene ke baad Mere account se 1, 100 rupees debit ho gaye.
Statement details (wife): POS PRCH POS[protected] ICICI Prepaid Card
Mumbai (debit ammount 500 )
Statement details (self): POS PRCH POS 386182 ICICI Prepaid Card Mumbai
( debit ammount 1, 100)
Debited date&time 20.01.2017, 10:28PM

Mere wife kaa naam : SUMITRA DEVI, SBI BANK A/c no.[protected]
Mera naam : RAJESH KUMAR KUSHWAHA, SBI BANK A/c no. [protected]
IFSC CODE : SBIN0012912
Sir, nivedan hai mere ammont refund kiya jay.
Regards:
Rajesh Kumar Kushwaha
Contact no.[protected]

Respect sir,
myself ARYAN SINHA
I applied for a fresh passport on 14th of January 2017, @ 7.30pm

I paid online through my friend's Axis Bank Debit card.

The account is charged two times for a particular application.

please please please i beg u, please look in to this matter and please refund the money back into his account as soon as possible for you.

my ARN number is 17-[protected]

Transaction numbers are in the attachment pictures.

I would like to inform that, I am a SBI account holder vide SB AC No.[protected] and my home branch at Guduvancheri. On 20.01.2017 I have tried to withdrawn Rs.10000/- from AXIS Bank ATM, which was placed at Kolapakkam, Chennai-127 vide ATM center No.BECN176610 and record No.1485, but I am can't received the mentioned amount, I received the slip from the ATM Machine mentioned that, the TRANSACTION DECLINED and UNABLE TO PROCESS, after 20 minutes I have received a text massage through my cell phone that, Rs. 10000/- was withdrawn from my account, I have noticed that, without receiving Rs.10000/- from my account, but Rs.10000/- debited from account.
I request that, may kindly be take necessary action to re-credit my un-received amount Rs.10000/- to my SB AC No.[protected]
Thanking you Sd...xxxxxx
R.ARULUMAR.

SIR,
12th Dec on 8:14:13AM i tried to deposit an amount of 10000(10*1000) at the cash deposit machine at Baradoli Branch.I am give application the branch maneger (cash officer).after 8 day's his called me there was no excess cash in the atm and that they din't know about my money.This machin EJ LOG successful.This is my utmost request to the authority to kindly look into this grave issue and provide me a solution.First say don't...

I have applied for education loan at howrah (west bengal) branch .I have an account in you bank .And at howrah they have refuse to give .As i have a 6 year gap in education life that why they have refuse to give me . From 2002 to 208. In 2002 i have passed out class 10. In 2008 class 12 .This gape is due to family poblem.My father is govt. Employee.He is ready to be granter . I have colege apporaval letter and all the supported document. Kindly help me as i have to deposite my college fee.

Please increase my credit card limit to my card with immidiate effect due to Demonitisation i would like to spend more on card payment and also it will be helpful to me as well as i could become a part of Demonitisation so kindly increase my credit limit and do the needful when you issued the card you asked me that if you want we could increase your limit but by that time i was satisfied with the limited which you have given but now its very much required for me.

I am a retired employee of the State Bank of India (P.F. Index No. 1806688) and a member of the State Bank of India(SBI)’s scheme “SBI EMPLOYEES’ MUTUAL WELFARE SCHEME” (SBI EMWS), (Member No. PAT/BGP/P/788) the benefits of which have been denied to me on the false and flimsy ground of non making of required contributions though I have made contributions from Sep.1986 (monthly) to Mar.2014 (Annual) and provided to SBI undisputed evidence of which by way of SALARY SLIP for Mar.2014(please see attachement -I) issued by SBI. SBI has thus committed offense under sections 409(criminal breach of trust by banker), 477A(falsification of accounts) and 420(cheating) of the Indian Penal Code.

2. I, vide my Regd. Letter dated 25.10.2016 (please see attachement-II) under section 6(1)(a) of the RTI Act 2005, with requisite fee; had requested the CPIO, i.e. Dy Gen Manager(B&O), SBI, Ranchi A.O.(Patna Circle) to please provide me certain information as detailed in my requisition dated 25.10.2016. But the said CPIO did not provide me the required information and is quite silent despite reminders.

3. As no response is forthcoming from the CPIO, I preferred an appeal vide my Regd. Letter dated 10/12 Dec.2016 (please see attachement-III) to the Appellate Authority, i.e. General Manager, Network-II, SBI, Patna Circle, but to my utter dismay; he is also oppressive and silent in the matter; even after passing away of the statutory time limit as prescribed in various sections of the RTI Act, 2005.

4. I, therefore, request you to please INSTRUCT, (under advice to me); the recalcitrant & beleaguered officials of the SBI named above to make available me the following information as requisitioned vide my letter dated 25.10.2016 to the beleaguered CPIO, without further loss of time. You are requested to KINDLY also arrange to pass suitable orders to provide me other reliefs in the matter as stated hereinafter.

INFORMATION REQUIRED

1 (a) where the various deductions from my salary towards SBI EMWS(which have not been accounted for in SBI’s records) gone,
(b) what enquiries were made from the respective branches/offices to establish genuineness of my claim (by referring their establishment & deduction register and records relating to Branch Clearing General A/c./IBTS a/c & HRMS system),
(c) where the amount deducted by HRMS for which undisputed evidence has been provided gone as this is also not accounted for in the Bank’s records and
(d) after retirement from the service of the SBI and at this juncture of my old age, am I responsible to run here and there (at my cost) to search out my contributions made to the SBI EMWS; and if not; who is required & responsible to do all this and what action did he/she take to search out my contributions.

2. (a) whether the provisions of the SBI EMWS permit that deductions towards SBI EMWS during some/various months may be skipped?
(b) if yes, at whose instructions this may be done and if not, how deductions during some/various months were not made? Is it at the sweet will of the concerned branch/office to make or skip the deductions towards the membership of SBI EMWS even if salary & allowances were being paid to me regularly,
(c) if in fact, these deductions were not made; at whose instructions these were not made and at whose instructions these were restarted
(d) how HRMS was advised to effect deduction towards my membership of SBI EMWS and where my monies deducted by HRMS gone and
(e) do the provisions of SBI EMWS allow the SBI to ask the member of the SBI EMWS to contribute left out contributions after retirement in lump sum. If yes, that provision may kindly be brought to my notice. If not, how the SBI Ranchi A.O. vide letter No. DGM(B&O)/HR/PM/2777 dated 10.12.2015 asked me to pay the left out contributions (as per their version) to get the benefits of the SBI EMWS.

3. Who will bear the avoidable expenditure (Rs. 1, 300/- approx) incurred by me to get my rightful & due money refunded by the SBI and to get the benefits of the SBI EMWS, as also who will bear the avoidable loss of interest of about Rs.800/- on the refunded amount.

4. Has the SBI in the past also declined the requests of other retired employees to grant them the benefits of SBI EMWS and refund the amount of their contributions to SBI EMWS?. If yes, the no. of such ill fated employees and the reasons for declining their claims may please also be advised.

RELIEFS REQUIRED

1) The beleaguered Appellate Authority & CPIO should be directed to provide me the information desired vide my letter dated 25.10.2016 addressed to the CPIO(copy placed at Annexure-II) without further loss of time,
2) The beleaguered Appellate Authority & CPIO should be directed to reimburse me the avoidable expenses of Rs.1300/-(approx) incurred by me in this matter togetherwith appropriate amount of compensation for inconvenience, harassment and mental torture caused to me in this matter due to inaction on the part of the Appellate Authority and CPIO, and
3) Any other relief that the Hon’ble Banking Ombudsman may deem fit in this matter.

I once again request you to KINDLY instruct to State Bank of India to provide me the required information without further loss of time to enable me to carry forward this matter of defalcation & misappropriation of my monies by SBI to a logical conclusion.

Please treat it as urgent and acknowledge receipt. I trust, you will please help me and not disappoint me. Thanking you.

Yours faithfully
Dhrub Kumar Phitkariwala