| Address: Kolkata, West Bengal, 700071 |
| Website: www.onlinesbi.com |
Please find below the mail which was written to the manager of sbi nri branch 42 C J.L. NEHRU ROAD KOLKAT 700071. Instead of calling me to my registered mobile in their system to sort out the issue the manger wrote me a useless mail showing not interested to resolve the issue in an amicable way. Both the mails are pasted below and I need to know what action can be taken for this irresponsible behaviour and harrassment from sbi nri branch
mail sent by me
The Branch Manager
SBI NRI Br, Kolkata, Jeevan Sudha building
Kolkata
Kind Attention Mr. Rupak Majumdar
Dear Sir,
Myself Samir Kumar Mukhopadhyay having aforesaid NRE account in your branch which I am unable to access online for last 3 weeks as it is showing password has been expired. I am unable to reset even the password online, as the process is not known to me . Even I tried for OPT but not getting the response in my mobile.
Secondly, I had given my mobile number to your branch so that any daily transaction can be sent to me from your side by sms. But unfortunately, very recently I had issued a cheque, wherein I had received a mobile information stating that the check has been received by your branch and I have never received a sms with regard to the clearing of the same cheque.
I had called this morning to your branch and spoke to a representative and explained him everything as above. After listening everything the Gentleman simply hung up the phone. The reason not known to me, probably only he can explain for this kind of behavior from his side
I called second time, the same gentleman this time so ignorant to hear my plea, without assuring me your best services towards customers, he started talking to me like a typical clerk of West Bengal Govt office speaks (like as he said, SMS is not our responsibility, instead of telling we would look into this matter and try to sort it out... like a positive frame of mind / approach was missing on his deliberation).This is absolutely unacceptable and ridiculous to me.
I am holding my account in your branch since 1988, but never came across this kind of negative approach / ignorant personality in your branch, especially being NRI branch.
Even the gentleman was so snub to me when I asked his good name he simply refused to tell his own name though I told him my name. What kind of person are working in SBI NRI branch, who are unable to spit out his own name?
I am really shocked and utterly surprised too by the childish behavior of the gentleman. I have not made any official complaint yet which I do not wish to, as I consider him like my big brother and I believe, if someone makes a mistake he should be given an opportunity to rectify his shortcomings.
I must say the ladies working in your branch are very very co operative, especially I would name Mrs.Sharmista Biswas, she is so accommodative whenever I approached her she always helped me an extra mile. She is an asset to you as per my review being a gullible customer to your branch
It is my earnest request to you before things get worse / explodes further, please give a good advice to MY BIG BROTHER how to deal with NRI Customers. Otherwise reputation of SBI NRI Branck Kolkata will remain a question mark.
I believe you would look into this matter and revert accordingly.
Regards
Samir Kumar Mukhopadhyay
MOB: [protected]
RESPONSE FROM SBI MANAGER
Dear Sir,
We acknowledge receipt of your email and we deeply regret for your inconvenience.
Kindly note that your email id is not registered against your account;hence we will not be able to communicate further with you via email until and unless the same is updated.kindly arrange to send us scanned copy of the enclosed form(duly filled in and signed) for the needful to be done.
Thanks and regards
State Bank of India
NRI Branch Kolkata | Jeevan Sudha Building (3rd Floor)|
42 C, J.L.Nehru Road | Kolkata 700071
SWIFT BIC: SBININBB138
IFSC: SBIN0006284
Phone: +[protected] /4011
Fax +[protected]
E-mail: sbi.[protected]@sbi.co.in
From: Samir Mukherji
Sent: Tuesday, January 17, 2017 12:26 PM
To: sbi nri branch kolkata
Cc: samir mukherji
Subject: ISSUE RELATED NRE A/C [protected]
MY RESPONSE 2
samir mukherji
To sbi.[protected]@sbi.co.in
CC Samir Mukhopadhyay Kumar Mukherji Today at 2:25 PM
The Branch Manager
SBI NRI Br, Kolkata, Jeevan Sudha building
Kolkata
Kind Attention Mr. Rupak Majumdar
If my e mail id is the issue to solve the problem, instead wasting my and yours valuable time, I expected a call from you to get the clarification. Anyway, I am forwarding everything to you for your action and this is my registered e mail and no need to change my registered mail as suggested.
Look forward to your response.
Regards
Samir Kumar Mukhoipadhyay
Mob: +91 [protected]