COMPLAINT/ APPEAL AGAINST STATE BANK OF INDIA UNDER SECTION 19(3) OF RIGHT TO INFORMATION ACT, 2005 FOR NOT PROVIDING INFORMATION
This may please be treated as an Appeal/Complaint under section 19(3) of the Right to Information Act. 2005 (hereinafter referred to as “RTI Act”) against: (1) The Central Public Information Officer & Dy Gen Manager (B & O), State Bank of India, Administrative Office, Court Area, RANCHI : 834001 (Jharkhand) {hereinafter referred to as “CPIO”} and (2) The Appellate Authority & General Manager, Network-II, State Bank of India, Local Head Office, West Gandhi Maidan, PATNA : 800001 (Bihar) {hereinafter referred to as “Appellate Authority”},
for not providing me the information sought under section 6(1)(a) of the RTI Act vide my letter dated the 25th Oct. 2016 (copy enclosed as Annexure-I). I had requested the CPIO vide my letter dated 25.10.2016 (copy enclosed) under section 6(1)(a) of the RTI Act with requisite fee to provide me certain information in respect of the SBI Employees Mutual Welfare Scheme of the State Bank of India, and the said CPIO was obliged to provide me within 30 days of the receipt of my requisition under section 7(1) of the RTI Act, which the CPIO did not provide despite 3 email reminders to him. This was followed by an Appeal dated the 12th Dec. 2016 to the Appellate Authority under section 19(1) of the RTI Act(copy enclosed as Annexure-III), (email copy of which was sent to the Appellate Authority on 10 Dec. 2016); which to my utter dismay also remained unresponded by the Appellate Authority and both of these recalcitrant officials of the State Bank of India preferred to remain mere silent spectators and oppressive in the matter, which relates to defalcation & misappropriation of my moneys recovered by the State Bank of India under its’ scheme named SBI Employees’ Mutual Welfare Scheme. The State Bank of India has recovered from my salary monthly/ annual subscription from September 1986 (monthly) to March 2014 (Annual) uninterruptedly for which undisputed evidence i.e. salary slip, issued by the State Bank of India (please see Annexure-II) has also been provided to State Bank of India and now the State Bank of India is saying that contributions to the scheme were made by me with various interruptions and hence the benefits of the scheme cannot be given to me. Thus, by defalcating/ misappropriating my moneys, the State Bank of India has committed offence under sections 409(criminal breach of trust by a banker), 477A (falsification of accounts) and 420(cheating) of the Indian Penal Code. As far as I know, there is no provision in the rules of the said scheme to skip contributions for a/some months at the sweet will of the employee/employer, specially when the salary was regularly being paid to the employee. To take the matter forward and to put my points logically, the information sought by me from the CPIO vide my letter dated 25 Oct. 2016, (copy placed at Annexure-I) is essential and the CPIO & the Appellate Authority are knowingly evading to provide me the required information with malafide & ulterior intention. I, therefore, hereby lodge a strong complaint/ appeal against the said Appellate Authority and the CPIO and request you to KINDLY look into the matter sympathetically to extend due justice to me. I request that the following reliefs may kindly be extended to me in this matter: 1) The beleaguered Appellate Authority & CPIO should be directed to provide me the information desired vide my letter dated 25.10.2016 addressed to the CPIO(copy placed at Annexure-I) without further loss of time, 2) Suitable penalty (Rs.25, 000/-) as stipulated in Section 20{1} of the RTI Act should be imposed on the Appellate Authority & CPIO for their failure to provide the desired information within the time stipulated in section 7(1) of the RTI Act; which should be paid by the recalcitrant officials from their own resources and not from the resources of the State Bank of India, 3) recommending under section 20(2) of the RTI Act to the controllers of the said Appellate Authority & CPIO for initiating suitable disciplinary proceedings against them; 4) The beleaguered Appellate Authority & CPIO should be directed to reimburse me the avoidable expenses of Rs.1300/-(approx) incurred by me in this matter togetherwith appropriate amount of compensation for inconvenience, harassment and mental torture caused to me in this matter due to inaction on the part of the Appellate Authority and CPIO, and; 5) Any other relief that the Hon’ble Commission may deem fit in this matter. I request that a suitable action may kindly be taken expeditiously in the matter and I may kindly be advised of the action taken/ decision of the Hon’ble Commission in the matter which relates to defalcation and misappropriation of my due moneys by the State Bank of India. Please acknowledge receipt. Yours faithfully, Encl.: as above (Dhrub Kumar Phitkariwala)
State Bank of India [SBI] customer support has been notified about the posted complaint.
![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
The transaction of Rs 295.885 was tried by me on 30th May 2017 with mVisa
QR Payment Ref. No: 715011A00013
Transaction Ref: TRANSFER TO[protected]
I did not received refund for this failed transaction.
I called customer care to lodge complain on this issue.
They told me that they can not help me due to technical issue and contact home branch.
I also visited my home branch. They told me that they can not help me on refund of any online transaction.
Please look into it as three months passed and I still to get my refund money.