State Bank of India [SBI] Complaints & Reviews

COMPLAINT/ APPEAL AGAINST STATE BANK OF INDIA UNDER SECTION 19(3) OF RIGHT TO INFORMATION ACT, 2005 FOR NOT PROVIDING INFORMATION

This may please be treated as an Appeal/Complaint under section 19(3) of the Right to Information Act. 2005 (hereinafter referred to as “RTI Act”) against: (1) The Central Public Information Officer & Dy Gen Manager (B & O), State Bank of India, Administrative Office, Court Area, RANCHI : 834001 (Jharkhand) {hereinafter referred to as “CPIO”} and (2) The Appellate Authority & General Manager, Network-II, State Bank of India, Local Head Office, West Gandhi Maidan, PATNA : 800001 (Bihar) {hereinafter referred to as “Appellate Authority”},
for not providing me the information sought under section 6(1)(a) of the RTI Act vide my letter dated the 25th Oct. 2016 (copy enclosed as Annexure-I). I had requested the CPIO vide my letter dated 25.10.2016 (copy enclosed) under section 6(1)(a) of the RTI Act with requisite fee to provide me certain information in respect of the SBI Employees Mutual Welfare Scheme of the State Bank of India, and the said CPIO was obliged to provide me within 30 days of the receipt of my requisition under section 7(1) of the RTI Act, which the CPIO did not provide despite 3 email reminders to him. This was followed by an Appeal dated the 12th Dec. 2016 to the Appellate Authority under section 19(1) of the RTI Act(copy enclosed as Annexure-III), (email copy of which was sent to the Appellate Authority on 10 Dec. 2016); which to my utter dismay also remained unresponded by the Appellate Authority and both of these recalcitrant officials of the State Bank of India preferred to remain mere silent spectators and oppressive in the matter, which relates to defalcation & misappropriation of my moneys recovered by the State Bank of India under its’ scheme named SBI Employees’ Mutual Welfare Scheme. The State Bank of India has recovered from my salary monthly/ annual subscription from September 1986 (monthly) to March 2014 (Annual) uninterruptedly for which undisputed evidence i.e. salary slip, issued by the State Bank of India (please see Annexure-II) has also been provided to State Bank of India and now the State Bank of India is saying that contributions to the scheme were made by me with various interruptions and hence the benefits of the scheme cannot be given to me. Thus, by defalcating/ misappropriating my moneys, the State Bank of India has committed offence under sections 409(criminal breach of trust by a banker), 477A (falsification of accounts) and 420(cheating) of the Indian Penal Code. As far as I know, there is no provision in the rules of the said scheme to skip contributions for a/some months at the sweet will of the employee/employer, specially when the salary was regularly being paid to the employee. To take the matter forward and to put my points logically, the information sought by me from the CPIO vide my letter dated 25 Oct. 2016, (copy placed at Annexure-I) is essential and the CPIO & the Appellate Authority are knowingly evading to provide me the required information with malafide & ulterior intention. I, therefore, hereby lodge a strong complaint/ appeal against the said Appellate Authority and the CPIO and request you to KINDLY look into the matter sympathetically to extend due justice to me. I request that the following reliefs may kindly be extended to me in this matter: 1) The beleaguered Appellate Authority & CPIO should be directed to provide me the information desired vide my letter dated 25.10.2016 addressed to the CPIO(copy placed at Annexure-I) without further loss of time, 2) Suitable penalty (Rs.25, 000/-) as stipulated in Section 20{1} of the RTI Act should be imposed on the Appellate Authority & CPIO for their failure to provide the desired information within the time stipulated in section 7(1) of the RTI Act; which should be paid by the recalcitrant officials from their own resources and not from the resources of the State Bank of India, 3) recommending under section 20(2) of the RTI Act to the controllers of the said Appellate Authority & CPIO for initiating suitable disciplinary proceedings against them; 4) The beleaguered Appellate Authority & CPIO should be directed to reimburse me the avoidable expenses of Rs.1300/-(approx) incurred by me in this matter togetherwith appropriate amount of compensation for inconvenience, harassment and mental torture caused to me in this matter due to inaction on the part of the Appellate Authority and CPIO, and; 5) Any other relief that the Hon’ble Commission may deem fit in this matter. I request that a suitable action may kindly be taken expeditiously in the matter and I may kindly be advised of the action taken/ decision of the Hon’ble Commission in the matter which relates to defalcation and misappropriation of my due moneys by the State Bank of India. Please acknowledge receipt. Yours faithfully, Encl.: as above (Dhrub Kumar Phitkariwala)

Sir I have salary account in my home town i. e tiruvannamalai town branch. I so many times I approached branch manager to change my DSP account from normal account. But the branch manager did not willing to do my need fulness. So I would like to change my account from SBI to hdfc bank.

Sir my contact number is [protected].if enquired then I will inform my status

I have transferred 8500rs from Bhim app on 17 Jan but I got failure message and amount debited from bank account.
Till now amount is not transferred to the karnavati bank. Also not getting amount reverted to my account.

Please find attached screenshot for the transaction Id.
I also went to the sbi bank but did not get proper response from sbi guys.

Recently I wanted to open an account in sbi bt I was not having the pan card so i choose 60 while filling the form online but when I went to the bank for submitting the form they rejected it by saying that pan card is compulsory. Whatever is shown at the site is not their concern.So why they are working if customers problems is not their concern .They either inform in their branches about the same or make pan card compulsory even at online portal. The staff is non cooperative.Tge security guards are better than them as they are ready to help but the staff will not move from their chairs.As per government norms they are their to help us but I find at sbi is ridiculous. Can they please tell me that how many students in India own a pan card??

I have transferred money from SBI Buddy using Transfer to Account IMPS-IFSC on 21/01/2017 still it is not credited to beneficiary A/c. It was IMPS it should be immediate transaction. As per SBI if i get back that money in my wallate and if i transfer back to my bank A/c, it will charge 1%. who is responsible for this fault. Nishad Virkud-[protected]

Inspite of Sufficient Amount in my SBI account no [protected], SBI Branch Bairagarh IFsc code SBIN0008291 . My cheque no is 266114, 266115, 266116 dated 18 .1.2017 has been dishounered . I had contacted Branch Manager but he refused to give satisfactory answer about the reason .Rupees 460 deducted for each cheque ( 1380 Rs )
This has caused great mental agony and harassment . kindly resolve my problem .
Dr ALKA PARGANIHA
MOBILE NO [protected]
E MAIL [protected]@gmail.com

I have opened PPF A/c with SBI Mahul Road branch since 23rd Feb 1984 having A/c no 1284 From[protected], above A/c no got changed by SBI bank to [protected]-3. After my retirement from BPCL ; I shifted my A/c to SBI Hariom nagar Mulund (East) & hence again A/c no got changed to [protected] . As per request by SBI, Form – H was filled in on[protected] for Extension of PPF A/c after 15 years for withdrawl of Rs. 1, 00, 000 from my PPF A/c & as per final discussion by SBI Manager : “ You can withdraw maximum 60 % of amount available on[protected] Day of shifting of A/c to SBI Hariom nagar Mulund (East) ie Rs 407738 x 0.6= Rs. 244642 While filling up of withdrawl form for Rs. 1, 00, 000, again it was denied & told to apply for fresh form for Rs. 80, 000 only . Accordingly again new withdrawl form was filled in on 2-1-2017 for Rs. 80, 000 & submitted to SBI . Again as per SBI :- “ System does not allow twice in a year.” For your kind information ; on[protected] withdrawl was Rs.1, 00, 000 only from my above PPF A/c . Still the reply is same from SBI :- “ System does not allow twice in a year.” Again I approached SBI on[protected], now as per SBI :- “ you can withdraw only Rs 54000, & further added that : - “ System still does not allow for withdrawl twice in a year.” There is no further clarification to it . please clarify me urgently

Due to discrepancy in the billing amount, the person at the counter at Surya Child and Mother Care hospital, Pune had done Void sale transection for Rs.4824 on 17 Jan 2017. But the amount still not credited back into my account even after 1 week... The accountant at the hospital has refused any further help saying that the money has not been credited into their account. Kindly refund my money at the earliest...

Mene ahmedabad me, SBI vatwa branch me, pradhan mantry jan dhan yojna me, khata khulvaya he. mera account no. [protected] he.

Is account me khata khulvaye (8 month) 8 maah ho gaye he, tranjection bhi regular ho raha he, lekin abhi tak muje 5000/- rs. ki over draft facility nahi mill rahi, aur sbi me complain kiya to manager ne bataya ki 5000/- o.d. nahi milegi, jaha complain karna ho karo. mene RBI & SBI me online complain kiya he lekin koi javab nahi mil raha.

so maherbani karke meri taqlif samjiye aur ho sake to meri problem solve kijiye... (sbi a/c no. [protected] ahmedabad vatwa branch, mob. no.[protected]

Sir,
I am using netbanking about 4 years, before some days i opened netbanking but not and telling you are inserting wrong password meanwhile i insert correct, i try 3+ 4 times and told contact your branch, i went to branch (Manikonda hyderabad ts) on 21/01/2017, there is gave me on user id and password, and tell after 24 hours you can use, i want to say today is 24/10/2017 but not activated my username and password, 4 days passed. So i request you please help me.
Thanks
Regards

मैं भारतीय स्टेट बैंक ADB शाखा बहराइच में खाता खुलवाने के कम से कम चार से पांच बार गया लेकिन उनके द्वारा लगातार ताल मटोल किया जा रहा है कभी कहते हैं की १० दिन बाद आना तो कभी कहते हैं की १5 दिन बाद आना. शाखा प्रबंधक श्री अजीत कुमार से मिलने पर उन्होंने भी ऐसा ही जवाब दिया।
इसलिए आपसे सादर अनुरोध है की मेरा खाता भारतीय स्टेट बैंक ADB शाखा बहराइच में खुलवाने की कृपा करें।
महान कृपा होगी।

Mohit Kumar Srivastava
S/o Sri Sujeet Kumar Srivastava
3/35, Kashi Ram Awas Yojana
Bahraich-271801 (UP)

As i have deposited a check of ratnakar bank ltd. On 2nd of jan 2017 and today its 24 jan 2017 so its about 22 days and cheque still not clear every time when i ask about this to bank they say they have send the cheque to head branch for clearance now when i go to consumer helpline they told me to mail to zonal manager and then again wait for 30 days to get response from then

O what to do now any one can help me

Sir,

Recently i try to issue sbi buddy, i don't know the transfer to account limit on
14/1/2017 i try to transfer rs.10000/- to my cousin sbi a/c.

Still i am trying to get amount to my sbi a/c no. More than 10 days over it now what is is the time limit to solve my issue kindly do immediately.

K. Shanmugam
[protected]
Nit, trichy-620015.

I HAVE MADE A PAYMENT THROUGH SBI VISA DEBIT CARD FOR THE PAYMENT OF SSC M.T.S STAFF RECRUITMENT AND BALACE HAS BEEN DEDUCTED FROM MY SBI ACCOUNT BUT TRANSACTION IS SHOWING 'FALIURE'.THAT IS WHY I AM LAUNCHING THIS COMPLAIN.PLEASE RESIVE IT ASAP. TRANSACTION ID- CP71164848 DATE OF TRANSACTION-22/01/2017.THE PAYMENT I HAVE MADE IN ssconline.nic.in for the application of M.T.S 2016.DETAILS SEND FROM SBI SERVER- "Thank you for using your SBI Debit Card 459XX0045 for a purchase worth Rs100 on POS [protected] at MOPSBIDRCARD txn#[protected].@"

II paid my Msc fee in favour of Pantanagar university on 5 Jan 2017. A sum of amount 35103.70 was deducted through my account. I paid the fee via SBI VISA DEBIT CARD no. [protected]. In this, transaction was failed but the above amount was deducted. 20 days have been passed but no refund yet. Please give me my money as soon as possible because I have to pay my fee. I am attaching the supporting document with this. I have attached the transaction number and POS number in the images. Please take remedial action. I have also attached the transaction page, after that nothing happened and transaction was failed and money deducted, but fees not paid.

I apply for passport on 15 January 2016 and pay the fee with the help of online mode, mode selected of pay is state bank online. The card used by the mode of payment is Karnataka bank debit card (visa cad). the payment is not successful done and amount is deducted from my card. I done the payment again and it become successful.
Amount deducted from my account is twice
ARN NO. - 17-[protected]

so please refund my amount as soon as possible

Dear sir,

Greetings. I maintain a current account in the name of m/s viceroi, having a/c no.: [protected] in sbi (State: up, city: meerut, branch - sadar). I was asked to update my kyc. When i came to submit the documents, the same were not accepted by the system, as my mobile number was reflecting in more than 4 (Four) accounts. To my surprise, the list of accounts, in which my mobile number was registered, only 2 (Two) belonged to me.
1.) m/s nextel and
2.) m/s viceroi

Rest all the accounts were not mine and not known to me. List is as follows:

Cif number cif name cif branch code
[protected] shrimati 5428
[protected] manto 5428
[protected] mukut 5428
[protected] sunil 5428
[protected] manoj 5428
[protected] vidya 5428
[protected] prem 5428
[protected] yogendra 5428

I am unable to understand, how has this happened. This has caused lot of inconvenience to me, as i am unable to accept outdoor payments via cheque in other cities.
Furthermore, i have sent 3 mails regarding this to firozabad branch, but no response received yet.

I would request you, to kindly look into the matter, and resolve it at an early note. An acknowledgment from your end will be appreciated.

Looking forward for your response.

Warm regards

Vipul rastogi
+91-[protected]

Sir yesterday, dated23/01/2017I tried to wedraw 6000₹ from
ATM medical squre branch nagpur but the msg shown on screen transaction timed out and the money was not despeced from the ATM machin but the same amount is deducted from my account also I haven't got money at that time so do the needfull give my money back in to my account .thank you

Sir,
I sushil kumar singh as an honest customer of sbi. My account no. Is "[protected]".
Sir, 7 year ago i made fixed deposit of 30500 from my sbi account. But they are not doing payment. They only make excuses when i went to bank. By this i'm mentally harassed from 6 months. Also they are demanding bribe from us.
So, sir kindly solve my problem as soon as possible

Dear sir i live in ukraine i use sbi atm in ukraine but my atm not working here before 20 days so i hope you check my data n please do continue working my card
I send some slip
It's my account no.ac [protected] branch neem ka thana sikar rajasthan
My phone number [protected]
Thank you
I am waiting for your message