State Bank of India [SBI] Complaints & Reviews

On 31 May 2016' I used my atm card for payment to a dealer. He swip my atm card and enter amount of rs 14000 which required to be paid. But erroneously payment receipt not printed and the transaction got cancelled and make another payment of rs 14000 . As per rule the amount of rs 14000 which got cancelled should be credited to my account however the same not credited resulted to which rs 28000 has been deducted from my account instead of rs 14000. The unauthorised deduction of rs 14000 are also not showing credited in dealers account whereas the same is showing deducted in my account. How can I get my rs 14000 refund. Please help me in refund of my money

I have a sbi credit card for which i was not abe to pay the amount in time due to medical condition and was approached by recovery agent. They made threats and denied any flexiy pay options and said to take either settlement or full amount.When i opposed to the language they used they made threats on my life. And even held me by my collar.I finally agreed to settlement amount of 78000 which was said to be paid in 7 emi when i said to take 30k in cash and the rest 0f the 48k in emi they agreed and left. The next day they came and took the money and gave me a slip and told papers will be issued in 3 days but after which they never picked my call and when ever they did they made threats on my life .I approched sbi but in vain i want justice in this regard.

On june 5th 2015 online payment of 900 rs. Towards water charges for madurai corporation done thru net banking fromsbi adhok nagar branch chennai. Money deducted from account no. But not paid to corporation. No refund also made.
A. C. No..[protected]
Transaction id.[protected]igoadgdop4.
Date. 05/06/2015

Sbi,,
Ashok nagar branch,
Chennai.600078

Dear sir,
My name is pranab shill. I am a sailor in indian navy and i live in mumbai. On 02 jun 16, two atm withdraw has been carried out from my sbi a/c no. [protected] of rs 20, 000 and rs 3, 800 respectively without my knowledge where the atm card was with me and i came to know the matter on 03 jun 16. After checking i found that the cash is withdrawn from the sbi atm 'opposite dockyard road railway station'. On 04 jun 16, saturday i went to my branch (Gateway of india), they told me file a fir in colaba police station. I went to police station and they told me file fir in nearest police station of 'dockyard raod railway station, where the cash was withdrawn. There was a time problem and next day on sunday was my train to go to home, assam. So i couldn't do the fir. So what to do now. Pls help me...

With regards
Pranab shill
Mob - [protected]
Email - [protected]@gmail.com

Respected sir/madam

I am holding a saving account in your bank. I got a new atmcard with pin. But it is not working now. I can not do any transaction with sbi atm card because when i am do the transaction i got a slip of sorry unable to process.
I do the same activity yesterday and i got a slip of sorry unable to process. (Atm id: s1nc[protected]A/c no. [protected])
(Atm card no: [protected]) (Txn no. 6427)
I am doing this in thane wagale estate maharashatra branch. I requested to you please find out the problem and solve this. I am not happy of this services. If you want to customers satisfied then solve it.

It's been 100 days since i applied for duplicate card. Pin number has been delivered but card has not come. Have rung them up at least 10 times. Business suffering due to no card. Pl help. S bi keeps telling me that issue has been escalated but no action. They seem not to know why the card has not come. I have some to 3 different supervisors. I lodged a request in feb28, 2016!! Yet no card!! Today is june 10, 2016. Pl help.

Dt.31/5/16.tm8.57pm.sbi atm Id:IHNZ[protected], I inserted card opted for Rs.10000/-the machines was in long operations withdraw slip comeout rs.10000.debited to my a/c.go to atm help line and get no response, pls help me wrong debited to my a/c amt of rs. 10, 000/- I hereby request you to kindly credit the amount in my account. Your immediate action in this regards would be highly appreciated.
Regards, s. Jalal ahmed
Sbi Account number: [protected]
Mobile number [protected]

State Bank Of India [Sbi] — Sbi/atm fraudulence of money withdrawal on Jun 9, 2016
Date of incident - 09/06/2016
Mobile no - [protected]/[protected]

Detail - I got a call from [protected] regarding the problem of temporary block of ATM card and subsequently after the discussion when i said i'll verify it from the bank myself they cut the phone and after 20 minutes the amount was withdrawn a several times with a total amount of 22737/- from the SBI SB account.

In transaction it was mentioned as pos prch or paytm mobile solutions noida.

How it is possible without card and OTP number transaction is taking place. And yet it has been done. Hence I request for the retrieval of the amount back...

1. Bill due for the month of May 16 in my card was Rs. 24, 909.76. I paid Rs. 24, 910 on 03 Jun 16 (i.e. before the due date). Again Rs. 24, 909.76 was deducted from my account on 05 Jun 16. For every small thing they keep charging unnecessarily. Now they are crossing limits. Not responding to mails too to return my money back.

2. Now they should return the money along with interest, as they charge us (customers).

3. It is requested to kindly look into the matter.

I have an account in SBI Shoranur branch kerala with account no.[protected]
Few days back I got a message I have Lien amount of 1, 53000rs in my account.I contacted the branch manager reg the issue he said in my account no such amount is showing under lien amount.
I said him it's showing in my internet banking but he don't know how to resolve it
I don't have any outstanding or loan or any trading account in SBI
Still lien amount is showing in net banking don't know whom to contact to clear it
Please help me to clear the lien amount

Dear sir,
I purchased some items at metro bazaar, kanpur road, lucknow on 02/06/2016. There were two transactions done for rs 1350/-.
First transaction was failed and cancelled but rs. 1350/- was debited from my saving account and not yet refunded to my account no [protected].
Kindly look into the matter and refund my aforesaid amount to my account.

To
SBI credit card manager
Bangalore

REF: Change of mobile no and adress

I am SBI card holder, My card no is [protected], Please change my mobile number new mobile number [protected] from old mobile number) [protected] and the new adress is H-no:2-4-127/24/201, padmavathi colony, sneha residency, uppal, hyderabad, telangana state for the UPDATES, mail address is [protected]@gmail.com For the monthly e statements to my address as well chief.
Thank you

Date of incident - 07/06/2016
Mobile no - [protected]
Detail - got a call from [protected] regarding the problem of adhar card and subsequently during discussion after collection the card no they draw 5 times with a total amount of 24000/- from two account.
Noted as pos prch or pay tm mobile solutions noida.

How it is possible without card. And hence request for refund.

I need resolution to my complaint (interaction id = 1-[protected]). This has been dragging along since very long and I've been following on it through mail with [protected]@sbicard.com.

As I did not get promised credit limit I had asked to cancel my card ending in 7595.

I received mail a few days back confirming there are no dues on my card and it has been cancelled, also cibil has been rectified but then it's still showing rs 462 pending on my card (ending in 7595) for payment of which last date is today (8th June). I am tired and frustrated due to no concrete resolution to this even after a month and now again my cibil score will be spoiled due to non-payment. I've sent mail to [protected]@sbicard.com, '[protected]@sbicard.com'; '[protected]@sbicard.com'; '[protected]@sbicard.com' but no response.

Your service and response is so pathetic.

Below is the mail thread-

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Bhushan S. Palxxxxxx
Sent: Wednesday, June 08, 2016 3:37 PM
To: '[protected]@sbicard.com'
Cc: '[protected]@sbicard.com' ; '[protected]@sbicard.com' ; '[protected]@sbicard.com'
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.
I am still waiting for response/call on this and need early resolution to the matter. Today is 8th June and last day of payment as per the communication below.
Need this fixed as early as possible please.

Regards,
Bhushan

From: Bhushan S. Palxxxxxx
Sent: Tuesday, June 07, 2016 8:05 PM
To: '[protected]@sbicard.com'
Cc: '[protected]@sbicard.com'
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Dear sir/madam,

Request you to please look into this matter. This issue has been dragging long and have still not been fixed yet it seems. It’s just simple disconnection of card and cancelling the dues.
I’ve been constantly following up on this and have been communicated that the issue is solved now.

But then I still received the SMS saying there is due of Rs462.00 on my said card which needs to be paid tomorrow (8th). How can the system still show due and send SMS if all dues have been cancelled as communicated by SBI below? This will again spoil my CIBIL and whole circle will start again. Is this being done deliberately?

This is beyond my understanding. Please help.

Regards,
Bhushan

From: Bhushan S. Palxxxxxx
Sent: Tuesday, June 07, 2016 6:47 PM
To: '[protected]@sbicard.com'
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Hi,

I am still receiving SMS saying outstanding of Rs 462.00 is due on 8th June tomorrow. Now why is this happening when you are saying all dues have been cleared?

Please respond urgently as we are going into the same loop again and again and this is frustrating.

Regards,
Bhushan

From: [protected]@sbicard.com [mailto:[protected]@sbicard.com]
Sent: Thursday, June 02, 2016 6:39 PM
To: Bhushan Palxxxxxx
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Dear Mr. Palxxxxxx,

Warm Greetings for the day!

This is with reference to your email dated 30/05/2016 regarding your SBI card account.
We wish to inform you that we have tried to establish contact with you on xxxxxxxxxx but could not get in touch with you.

We wish to inform you that we have updated your Cibil records successfully and there is no negative flag or dues in Cibil.
Incase of any further assistance, Please feel free to contact us.
Yours sincerely,
Kajal Arora
From Customer Service Head Team SBI Cards


[THREAD ID:1-2W24MDH]

-----Original Message-----
From: Bhushan.[protected]@xxxxxxron.com
Sent: 30/5/2016 04:19:10 PM
To: "[protected]@sbicard.com"
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.
Hi Kajal,

There is a disconnect in what we discussed right now and what youve mentioned in your mail. Please see highlighted text and then my comment.

Regards,
Bhushan
From: [protected]@sbicard.com [mailto:[protected]@sbicard.com]
Sent: Monday, May 30, 2016 4:13 PM
To: Bhushan Palxxxxxx
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Dear Mr. Palxxxxxx,

Warm Greetings for the day!

This is with reference to your email dated 25/05/2016 regarding your SBI card account.
We wish to inform you that this is with reference to your telephonic conversation with our customer care executive regarding your query related to outstanding and cibil rectification on your SBI card account and we do hope that our executive was able to address your issues to your satisfaction.
We wish to inform you that your SBI card account is inactive for usage and as on date there are no dues payable to us.
We wish to inform you that we have updated your cibil in our records.
You are saying that my CIBIL in updated in your records meaning SBI records. I am not worried about your records. Question is whether my CIBIL score which was hit has been fixed.
You said you were going to mention my CIBIL score has been rectified but what you mentioned here talks about updated in your records. Two different things.

Incase of any further assistance, Please feel free to contact us.
Yours sincerely,
Kajal Arora
From Customer Service Head Team SBI Cards


[THREAD ID:1-2W24MDH]

-----Original Message-----
From: Bhushan.[protected]@xxxxxxron.com
Sent: 25/5/2016 04:58:45 PM
To: "[protected]@sbicard.com"
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.
Hi Kajal,

14th June is very late. I want the update ASAP.
Also you did not mention in your mail that all the charges have been cancelled on my card.

Regards,
Bhushan

From: [protected]@sbicard.com [mailto:[protected]@sbicard.com]
Sent: Wednesday, May 25, 2016 4:55 PM
To: Bhushan Palxxxxxx
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Dear Mr. Palxxxxxx,

Warm Greetings for the day!

This is with reference to your email dated 20/05/2016 regarding your SBI card account.
We wish to inform you that this is with reference to your telephonic conversation with our customer care executive regarding your query related to cibil rectification and charges reversal on your SBI card account and we do hope that our executive was able to address your issues to your satisfaction.
We wish to inform you that we have taken note of your request vide reference number 1-[protected] regarding cibil rectification and we shall get the same resolved at the earliest.
We would be intimating you by 14th June, 2016 on the status of the same.
Incase of any further assistance, Please feel free to contact us.
Yours sincerely,
Kajal Arora
From Customer Service Head Team SBI Cards


[THREAD ID:1-2W24MDH]

-----Original Message-----
From: Bhushan.[protected]@xxxxxxron.com
Sent: 20/5/2016 12:57:57 PM
To: "[protected]@sbicard.com"
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.
Hi Jaspreet,

Thanks for the update but this is what I feared when I asked in my mail below about the update on reversal of charges due on the card.
Now this affected my score too. This would not have happened if the reversal was done in time.

As discussed please raise a request to fix my credit score too and please update me in time.

Regards,
Bhushan

From: [protected]@sbicard.com [mailto:[protected]@sbicard.com]
Sent: Friday, May 20, 2016 10:30 AM
To: Bhushan Palxxxxxx
Subject: Re: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Dear Mr.Palxxxxxx,

Warm Greetings for the day!

This is with reference to your email regarding SBI Card Account.

We wish to inform you that we have taken note of your request vide reference number 1-[protected] regarding late fee reversal and we shall get the same resolved at the earliest.

We would be intimating you by 27/5/2016 on the status of the same.

Incase of any further assistance, Please feel free to contact us.

Yours sincerely,
Jaspreet Kaur
From Customer Service Head Team SBI Cards


[THREAD ID:1-2W24MDH]

-----Original Message-----
From: Bhushan.[protected]@xxxxxxron.com
Sent: 9/5/2016 12:46:18 AM
To: "[protected]@sbicard.com" ; "[protected]@sbicard.com" ; "[protected]@sbicard.com"
Subject: Re: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.
I need an urgent response and update on the below. Fee doesn't seem to have been reversed yet and the last date for the same is today. This will affect my score.
Why haven't I been given any update when you mentioned it would be given by 5th May. Are you deliberately delaying it?

Also whether the issued card has been deactivated or not is not updated yet.
Respond at the earliest.

Bhushan Palxxxxxx.
________________________________________
From: Bhushan Palxxxxxx
Sent: Friday, May 6, 2016 11:49 AM
To: [protected]@sbicard.com
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

I am still waiting for confirmation on this. Please confirm as soon as possible. Your mail says the below

We would be intimating you by 5/5/2016 on the status of the same.

and its already 7th May and no update has been provided.

Regards,
Bhushan

From: Bhushan Palxxxxxx
Sent: Wednesday, May 04, 2016 7:11 PM
To: '[protected]@sbicard.com'
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Hi Jaspreet,

Please confirm the status on this. Has the card been cancelled and annual fee reversed as discussed and mentioned in your mail?

Regards,
Bhushan

From: [protected]@sbicard.com [mailto:[protected]@sbicard.com]
Sent: Thursday, April 28, 2016 3:00 PM
To: Bhushan Palxxxxxx
Subject: RE: [Interaction Id:1-[protected]] Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.

Dear Mr.Palxxxxxx,

Warm Greetings for the day!
This is with reference to your email dated 27/04/2016 and subsequent telephonic conversation regarding SBI Card Account.

We understand vide your communication that you have expressed the desire to close your SBI Card relationship with us. Your decision to close your account is a matter of deep concern to us.

Although as requested, we have cancelled your card. Thus, we would request you to destroy the card(s) in your possession. We would also request you to scratch out the CVV number mentioned on your card. The CVV number is a 3-digit unique security code indicated at the back of your SBI credit card.

We would like to take the opportunity to ask you to reconsider your decision to continue your relationship with us. Post your confirmation to continue your relationship with us, we would re-issue your card(s), at the earliest.

We also understand that any explanation on our part will not mitigate your feelings of disappointment given your experience. However, we are sure you will appreciate we would introspect and improve our services more than anything else.
We wish to inform you that we have taken note of your request vide reference number 1-[protected] regarding annula fee reversal and we shall get the same resolved at the earliest.

We would be intimating you by 5/5/2016 on the status of the same.

Please note that credit towards the Government Service tax will be processed on your SBI card on statement generation date,

Incase of any further assistance, Please feel free to contact us.

Yours sincerely,
Jaspreet Kaur
From Customer Service Head Team SBI Cards

[THREAD ID:1-2W24MDH]

-----Original Message-----
From: Bhushan.[protected]@xxxxxxron.com
Sent: 27/4/2016 05:03:21 PM
To: "[protected]@sbicard.com" ; "[protected]@sbicard.com" ; "seasons.[protected]@gmail.com"
Subject: Card no - xxxxxxxxxxxx7595. contact no - xxxxxxxxxx - Pathetic service and lying representatives luring customers.
My name is Bhushan Palxxxxxx and Ive received a SimplySave SBI credit card a few days back.

My card number is - xxxxxxxxxxxx7595
Account number is xxxxxxxxxxxx8607

I am not at all happy with the way this card was allocated to me and not happy with your services too.

My first issue is with one Dinesh Mahale (Ph. no - [protected]) who is your representative and who lied to me at the time of registering for this card. Frankly speaking I already have on ICICI card on which I am eligible of around 1 lac credit limit, still I belived this guy and opted for SBI card.
When marketing for the SBI Credit cards at Amanora Park Town center, Pune, Dinesh promised me that SBI will give me around 5 Lac Credit limit and thats what interested me and I registered for the same.
Now when I received the card it shows a credit limit of only Rs 30, 000. Is this a joke or what and what kind of promises and lies your representatives tell for luring people into getting your cards.

Ive a spotless credit history and my monthly salary itself is around 1 Lac. What do you want me to do with this credit limit of 30, 000, (not even one third) and why do you think I should pay a Rs 500 fee for this laughable credit limit?
This is really shameful and cheating and lying to lure customers to get your cards. When I contacted Dinesh, he mentioned hell talk to his manager and will update me which he never did. I followed up with further messages but he never came back. So the guy is definitely lying and doesnt bother about your customers grievances at all.

Another issue is I got this card on 18/04/16 and then on 19/04/16 I got message saying total amount due on card is Rs 571. Come on, Ive barely received my card and youve started charging me whatever fee it might be. This is ridiculous.

If you cant increase my credit limit to Rs 5 lacs and cash limit to Rs 1 Lac right away, I dont want your card and request you to cancel it right away and cancel these charges failing which Ill need to escalate this further.

Waiting for your reply.
Bhushan Palxxxxxx

Respected sir,

Myself vighnesh chavan from mumbai had applied for sbi credit card. They told me i m eligible for the cardand i had submitted all the required documents pan card, adhar card, address proof, soft copy of photo, salary slip, bank statement, icici credit card copy.
This is the second time i had applied and the reason is same.

But i never got any confirmation call.
Today, its almost 2 months has passed and still there is no confirmation call or any mails. They are still saying the card is still in process.
App no.[protected]

I had also given my icici credit card front copy.

And their not returning my original documents. If any misuse happens with my documents than who will be responsible.?
O kindly look onto it please.

I have given my documents to this id person.

Name - muskaan

I had handover my documents to this number-[protected]/[protected]


Regards,
Vighnesh chavan

I used my sbi atm card to withdraw rs. 4500 /- at boi atm (Near forummall (Kphb), hyderabad, telagana) on 1/05/2016 at around 8:30 pm to 9 pm. But i received only receipt as "no fund" but money debited from my account even though i did not get the cash. On (1/05/2016 i raised compliant first time through (Toll free no.. Compliant id : at[protected] but issue was not closed. So again i raised compliant (Second time) on 18/05/2016 through mother branch (At[protected]. After 7, 18 working days i recevied messages like ur"claim raised with atm bank, compliant againt atmbank has again confirmed this transction as successful and relavent documents are sent ur branch", they were closed issue twice times
But issue was not resolved, money didnt back to my account still now.

(This is very very worst response from sbi bank. I never think such kind of worst service provided by sbi)

Below details which i rasised complait ids and transcation id.. Please resolve my issue as soon as possible

Sbi complaint numbers :- 1. At[protected] on may 1/05/2016
2. At[protected] on may 18/05/2016

Transaction atm id :[protected]
Location withdrawn money : kphb-boi atm

Bearing account no :[protected] narsapur adb branch, telagana.
Name :- hari kiran gowdicherla
Mo - [protected]

Every time i try to withdraw money from ATM, it shows transaction cancelled and a receipt is dispensed with a response code 070 .. i contacted my sbi branch and they said it is a system error and they are not responsible for it and they do not know how to solve the problem its a system error and asked me to contact the toll free number.. when i try to call the toll free number an automated voice asks for language i want to hear in with options in 1 2 3 & 4 with 1 being Hindi and 2 being English..and i keep pressing 1 or 2 but the automated voice says we have no received any response from you kindly try again.. i try once again and same thing happens and after 3 attempt the call disconnects .. now i don't know what to do ..

The applicant is residing h no. 94 model town samalkha. the had gone for depositing the payment in the account no.[protected] in the of virender singh in the branch samalkha distt panipat haryana of your bank sbi. the present cahier of the bank adviced to deposit the cash rs. 45000 into teller machine becoz the a/c is of another branch. the applicant deposit abovesaid cash into teller machine but the teller machine didnot return the said cash and didnot issuse any receipt to applicant. the applicant complaint about this problem to cashier. the security guard checked the teller machine and said cash brought to the cashier but did not return to applicant. the applicant applied for the receipt of cash from cashier which brought guard to the cashier but the cashier refused to give any receipt and also said to applicant have no proof for depositing the said cash 45000/-. the applicant meet to branch manager namely nisha jindal in this regard but the branch manager did not satisfied to applicant and did not give any receipt or written of said cash. now the applicant did not satisfied with the service of your bank employee. the applicant have also a bank account no. [protected] in the name of sandeep kumar advocate with bank sbi mini secretariat branch g.t road panipat. the applicant arises some questions in this regard. weather the security guard has authorised person of bank for open the teller machine and withdraw the cash from trelker machine. weather the applicant should have continue his account with ur bank on account of bad service of your bank employee and why?

I'm akash raikwar (Vaishali, sector-2, ghaziabad (Up) vehicle no. (Dl 7s bx 9262) it's a humble request from you sir today without any fault and mistake they cut my challan. (Very bad service today one traffic constable at pitampura (Madhuban chowk) they cut my challan without any mistake and giving me harassment dhamki and did miss behave with me and all. They cut a challan for rs 100 nd seal my licence for 3 months.. I did no mistake and i say 100 times sorry their are no 1 for listening they all are say rs 100 de or challan jata or nikal and i said y should i give my licence because i did no mistake so they start harassment and all they said one of from them (Mr. Rajveer malik) sale ko band kar or scooty seized kar... Licence nai de raha apna and he also said me lyk if we dnt cut the challan so our senior ask us how many challan you cut if i leave you so they shout on me and i did no mistake... Please appreciate with us it doesn't mean if you wearing your dress so you guys have power we all are citizens so you have to fist listen.. After then you will take decision...

Sir iam from darsi prakasham dist, andhrapradesh.sir so many times i went to sbi adb darsi branch.where beputy manager and one short lady staff too lazy.they dont good service to costumers.i didnt see that type of staff till now.sir i knew bank job little bit hard.but its too worst staff.that deputy manager dont sit in his sheet ever.its duty like as field work.sir please do something.