State Bank Of India [SBI] — Complaint on Fin charges on retail

Address:

Chennai, Tamil Nadu, 600117

Name : Dr. S R Koteswara Rao
Address: Plot No. 98, 1st Street, Vidudhalai Nagar, S Kolathur, Kovilambakkam (PO), Chennai-600117.

SBI Credit card No. [protected]

Complaint: Fin charges levied on 3 days delay in card payment without considering natural calamity effects.

Statement Date: 15 Dec'2015

The fin charges (Amount: Rs.2, 962.47/-) have been levied on 3 days delay in card payment.
Reason for delay in payment: On 2nd Dec 2015 Chennai was flooded with heavy rains. There is no power, no internet, no transportation and no mobile connectivity for 4 to 6 days. Even SBI ATMs and branches around were drowned in water. So we could not pay on 5th DEC 2015 which is payment due date. Only on 8th Dec 2015 we could pay the card bill through internet.

It is very unjust to levy fin charges even in the above mentioned circumstances. We were never been defaulters in credit card payments. you can check it on our card payment history.

We request SBI authorities to credit that amount back which has been paid on 4th Jan 2016.

Anuradha
w/o Dr S R Koteswara Rao.