Su-Kam — sukam battery not backing up


Sukam battery is not providing back up. After half an hour it's shows low battery and shut down. This battery is under replacement warranty. I want to replace my battery. Please... And the customer care not response to this problem. My battery model is (Sig 1500). I tried to call so many times to customer care but call does not connect. I provide the warranty card in complain in jpg format.
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Complaint comments 


Machine, returns corrente supply to battery cable charged. & Machine input cable return corrent.

My Contact No:- [protected]
Sir, mai PratapSinh Zala vill-Pathavat Po-Jaravat Ta-Mahemdavad Distt- Kheda (Gujarat) Pin 387130.
Sir mere pas su-kam ka 3.5 kva fusion UPS hai. ups ka mcb(c&s wintrip dc 63) aur cooling fen (SUNON EE80252S1-0000-A99)kharab ho gaya hai.
Krupa karke muje madad kare.
Aapki bahut maherbani hogi.
Mob- [protected].
When I plug in it's going to make warning sound and main switch will trip down

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