Sun Direct Complaints & Reviews

Yesterday i.e.[protected] I have mistakenly recharged the sun direct dth linked to my Father's mobile number 99XXXX4094 which was disconnected last year and not in use as we had changed the DTH to different service provider.

I have reached out to sun direct and they asked to email to customer care which i did on same day with details and requested to help me in refunding the recharge amount of Rs 1620.

Sun direct Transaction reference number[protected]

Surprisingly, i got a call today i.e[protected] instead of email response stating they agree that no dth account was recharged with the amount but i can use money to recharge another sun direct number but can’t get the refund.

The response was non apologetic and not in a professional manner. How can you charge money when services are being availed by customer

Money has been deducted from my bank account but recharge has not done.
Cdcn no: [protected]

I have recharged the sun direct today for rupees 741 but without Knowing my brother also recharge for the same amount of rupees 741 so please refund the amount of 741 to original payment mode

Why is it every single time I recharge they don't get activated even after refreshing for 24 hours. This is looting. Every single time I have to wait with their lazy online customer service for more than 2 hours. Pathetic.

my customer id : [protected]

Please add raj network, polimer network, Zee thirai on sun direct.If you don't add above channels, then I changed to other dth operator

My dth number [protected] but iam recharged by mistake [protected] recharge pls refund my amount sir

I have payed the sun direct bill through Google pay my money was deducted but recharge was not done.

Hi Sir/Madam,
I recharged my Sun direct account 2 times. 1st time recharge transaction id ([protected]) it's says something went wrong. And I do second time transaction id[protected] recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded pls help me to refund for this transaction both transaction using this card ICICI bank credit card. For further details you can contact me and Thanks in advance .
CDSN no: [protected]
Registered mobile number : [protected]
Transaction ID: 57114278
Transaction Date and time:[protected]:33 AM

Thanks & Regards,
Sudharsan Murugan.

We have recharged for INR 1194 on 22nd October for plan "Tamil Economy"; after recharge got success payment some of the channels which are received are not displaying. Raised query to sun direct customercare and they are not accepting complaint for providing the free of service instead they ask to pay. They are giving explanation that angle of dish might changed; if that is the case same kind of error should been received for all the channels but that is the not case here. Also we were out of station from Saturday to Sunday evening (28 and 29). when we back switched on the TV, we have not received the display for all channels; immediately we have called customer care after sometime we have received few channels. Hence i would request or re-iterate that they have to do free service and make channels available for we subscribed or terminate the connection by paying back the remaining amount after calculating on prorated usage to me.

P.S: Why should I pay for their issue.

Thanks
Devi

I paid rs.242 today ..but channels are not activated ...channels are blanck without anything get displayed

Kindly proceed my recharge as soon as possible

Sir i request you to add zee picchar channels on sun direct.

In sun direct 99TV not available in the list.even inseen many complaints to add 99%TV in Sun direct list.I am requesting Sun direct to add 99%TV immediately.iam eagerly waiting for it.

I recharged my Sun direct account 2 times. 1st time recharge it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded pls help me.

मेरा नाम राजेश मलिक है मैंने मैंने 8 सितंबर 2022 को सन डायरेक्ट का कनेक्शन लिया था जिसका मेरे से 27 सौ रुपया लिया गया यह पैसा लेने वाला हितेंद्र मलिक है डायरेक्ट नए कनेक्शन की कीमत 2300 रुपया है ऐसे मेरे से 400 रुपए ज्यादा लिए हैं यह कनेक्शन लगाने वाला डिस्ट्रीब्यूट...⇄ का नाम है रोहित गलावत है और उसने लगाने के लिए हितेंद्र मलिक जिसका मोबाइल नंबर[protected] है यह पैसा फोन पे के माध्यम से उसके हितेंद्र मलिक के अकाउंट में डाला है और 28 तारीख से सितंबर से मेरे कनेक्शन में चैनल नहीं आ रहे थे जिसकी कंप्लेंट मैंने हितेंद्र मलिक को की और वह 1.10. 2022 को ठीक करने आया और चैनल को ठीक करने के बाद वह 150 पैसा लेकर चला गया और सनडायरेक्ट मैंने एक महीना भी नहीं हुआ लिए हुए फिर भी मेरे से पैसा लिया गया कृपा करके इस पर कार्रवाई की जाए और मेरे पैसे को वापस किया जाए जो कुल पैसा ₹550 है जो मेरे से लगाने का 400 और 150 रुपए ठीक करने का लिया गया है और मेरा आईसीडीएस नंबर [protected] है मेरा नंबर मोबाइल नंबर [protected] है कंपनी की तरफ से सन डायरेक्ट डीटीएच कंपनी की तरफ से इस पर जल्द ही कार्रवाई की जाए और मेरे पैसा वापस करवाया जाएSun Direct DTH Complaints https://www.complaintboard.in/complaints-reviews/sun-direct-dth-l33772.html via @twitterapi

Hi support team,

I have recharged my dth on 27th sept 2022, Tuesday around 2:00 pm for monthly plan ₹229.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through UPI. Transaction reference no: 55607286. Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no: [protected].

Pls look into this even after recharge not working. pls do needfull

I have done payment of rs-241.98 from my sundirect app via their upi mode through my paytm account.

Amount debited from my bank account, but recharge not done... I contacted paytm they said, recharge is sucessful from their end.
My sundirect id number is [[protected]].
Kindly pls look in to this. So again I recharged rs-241.98 from my sundirect app using debit card that is successful.

Please refund the rs-241.98 my initial debited paytm account ASAP.

Sir i request you to add zee picchar channels on sun direct.

The zee picchar which is launched recently

I add requesting but no-one is responsing properly they just say we will add the channel but nothing is done

Please add the channel as soon as possible

All the dth has taken that channel but only in sun direct it is not available

I request you to add the channel fast

I has requesting for many channels but no channel is added by sun direct side so add zee picchar channel atleast

I hope you will not disappoint me and please add the channel

On sept2 at 7:39 i accidentally recharged my old smart card id number ([protected]) plss convert it to my new smart card id ( [protected]) plss convert to my new smart card id and the order I'd for recharge is(FMNRBT[protected]