Sun Direct Complaints & Reviews

Sir
My mother has been a customer of Sun direct cable communication for the last 3 years . For the last three months we had not been provided the full service of the above connection even though I had paid entire amount for the stipulated period (Up to[protected]. So I humbly request you to be kind enough to take the necessary action to retain the service effectively and also to grant the compensation for the lost period....

Sir,

Im Ramanathan my native is karaikudui, Presently im working in Chettinad cemenent corporation Ltd., Ariyalur.

Sundirect DTH boxes sales Comaparitive Statement for (4 months free packages)

Trichy 1300+150 (or) 1400+150 Ariyalur 1300+150 (or) 1400+150

Karaikudi 1700+150 ...

Sir,
I, S Sanoop ( Smart card No: [protected] , Set up box No: P[protected]) is a customer of sun direct since last two weeek. But after installation there was only few channels was coming initially. It was told me that due to some problem in satelite. But since last four days there is not even a single channel avillable. After repeated complaints, there is no progress. While S/On dth, it is showing that ' E50-32 No Services...

I am a new cusomer of Sun Direct and have been trying to login since morning, but keep on showing "problem loading page".

Please try to rectify as soon as possible....

DEAR SIR,
I M RABI FROM BANGLADESH,COXS BAZAR.
TWO MONTHS AGO BUY A SUN DIRECT BOX.
BUT TILL NOW I M NOT DOING RECHARGE CARD AND DON'T DOING ON PACKAGE CHANGE THE CAUSE OF THAT I DON'T KNOW MY PASSWORD.
MY CARD NUMBER IS
User name
[protected]
Password:
SIR I HAVE TO NEED PASSWORD.WOULD U WRITE ME PL Z. HOW CAN I GET MY PASSWORD.
IN MY COUNTRY HAVE MORE USER OF...

How to know my PIN Number, My smartcard No. is[protected] R...

I subscribed to Sun direct in the month of Apr'09. For seeing paid channels, we need to buy "Currency". As per the sundirect website, they advertised that the currency will be available from Aircel dealer however in reality it is not.

For chosing new paid channels, they provide an option to do the same by login to "www.sundirect.in" through customer login after buying the currency. I bought the currency...

sun direct site is not working and custmer care also not responding...

This is Dominic Mathew residing at 3/12 Ex-Service men's colony, First street, Adambakkam, Chennai-600088. I've taken a Sun Direct Connection on 28/06/2008 in my father's name (Henry Manoharan), for one year subscription. The smart card no. is[protected]. For the past 3 weeks, I could not receive any signal and getting error messages only (E16, E48, etc.) I have been ringing the customer service for the past 3 weeks[protected]....

i bought sun durect DTH 19 days back from distributor chennai.. it was working for hardly 2 hours then it got some problem( set top box not working) i complaint to the customer care 35 times(i have the proof with detailed phone bill)till now there was no response from their side......

Hi,
I had recharged the smart card number [protected] on 2nd March for 241.5 rupees (1 month). But that time payment is processing upto 1 day. So I decided to recharge one more time for the same smart card number. I recharged 239 rupees again by dth dealer on 7:34 am. The payment which I made on 2nd March is on processing stage today 4.30 pm. After that I received a message from that recharge was successful. I need a clarification on that how you consider this because I had paid two times for the same month for the same card number. Here I have attached the payment receipt. Please resolve this issue ASAP and return my money. Otherwise I will file a complaint in consumer court.

I made a recharge of 260 rs on sun direct app (source of money - Paytm wallet). 260 deducted from my Paytm wallet and error shown in sun direct app... Money got deducted but recharge not done ...

[protected](registered phone number)
[protected](smart card number)

I have requested the refund for my amount (Rs.500) from my sun direct wallet to my bank account. They have debited the amount from my sun direct wallet but it's not sent to my bank account. I have submitted all the proofs they required but they don't respond properly. Kindly help me on this.

My smart card number is : [protected]

I have requested the refund for my amount (Rs.500) from my sun direct wallet to my bank account. They have debited the amount from my sun direct wallet but it's not sent to my bank account. I have submitted all the proofs they required but they don't respond properly. Kindly help me on this.

I Recharged For Sun Direct, Hd Tamil Gold Pack For 271 rs the amount got transacted but it shows transaction failed, if possible refund the amount

I have done a wrong subscription recharge mistakenly... So now I need refund for that... But if I ask customer they days it's not possible

I have recharged my Sun Direct Smart Card in My Sun Direct App after the expiry of present Telugu Gold SD pack on 13th September, 2023. I have done recharge on 14th September. I stay in Visakhapatnam

When I opened the App and clicked on recharge my old Telugu Gold pack, they showed an popup which stating that our packs are changed with OK button. When I clicked on that button they redirected to me page showing two packs HD Telugu Gold and HD Telugu Basic (Both has SD and HD options).

So I have choosen HD Telugu Basic and clicked on Add option where they showed another popup with 3 Options which I added screenshot to this. From that I have choosen 3 months plan which costed me Rs. 750 with all charges. And also the recharge was successful which I made payment through ICICI Credit card. I have attached Transaction history as well.

So after recharge when I checked my subscription it was showing Telugu Gold Pack active and also amount in my wallet which I didn't added manually but think they taken Telugu Gold pack cost and credited remaining in wallet which is not acceptable completely from my end.

Immediately I contacted live chat and I was shocked that the agent saying that there is no 3 months plan for HD Telugu Basic Plan. And it's only available for 1 or 6 months. If you can see my attachment and say If I'm wrong in selecting 3 months plan?

I have written an complaint mail to the Sun Direct Customer care. But I want to log an complaint over them here too, to question -

1. How they can show false information on app while recharge?
2. How can they redirect part of the payment to their wallet without redirecting to payment source?
3. How can they don't intimate a user about the package change? They didn't even send message that you 3 months plan is not activated due to this so and so reason.?
4. There is no proper info provided to the chat assistant as per the data in app, he asked where did you find that option of 3 months? In return to me.

I need proper explanation on this and solution for this misleading users by a reputed company.

I have recharged my Sun Direct DTH Smart Card in 'My Sun Direct App' after the expiry of present Telugu Gold SD pack on 13th September, 2023. I have done recharge on 14th September, 2023.

When I opened the App and clicked on recharge my old Telugu Gold pack, they showed an popup which stating that our packs are changed with OK button. When I clicked on that button they redirected to me page showing two packs HD Telugu Gold and HD Telugu Basic (Both has SD and HD options).

So I have choosen HD Telugu Basic and clicked on Add option where they showed another popup with 3 Options which I added screenshot to this. From that I have choosen 3 months plan which costed me Rs. 750 with all charges. And also the recharge was successful which I made payment through ICICI Credit card. I have attached Transaction history as well.

So after recharge when I checked my subscription it was showing Telugu Gold Pack active and also amount in my wallet which I didn't added manually but think they taken Telugu Gold pack cost and credited remaining in wallet which is not acceptable completely from my end.

Immediately I contacted live chat and I was shocked that the agent saying that there is no 3 months plan for HD Telugu Basic Plan. And it's only available for 1 or 6 months. If you can see my attachment and say If I'm wrong in selecting 3 months plan?

I have written an complaint mail to the Sun Direct Customer care. But I want to log an complaint over them here too, to question -

1. How they can show false information on app while recharge?
2. How can they redirect part of the payment to their wallet without redirecting to payment source?
3. How can they don't intimate a user about the package change? They didn't even send message that you 3 months plan is not activated due to this so and so reason.?
4. There is no proper info provided to the chat assistant as per the data in app, he asked where did you find that option of 3 months? In return to me.

I need proper explanation on this and solution for this misleading users by a reputed company.
And feel free to contact if you need any further information.

Smart card Number = [protected]

I tried to recharge my Sun direct account with Telugu Gold Pack for 6 months at a price of 1489 rupees, I have done transaction with my mobile from my UPI Id to sun direct, but after the money deduction the transaction has failed in the Sun Direct App

Please solve this Issue

I brother recharged my dth through paytm but it shows pending so I recharged through phonepay it was sucessful after that paytm through recharge also sucessful so I want a solution for this