Sun Direct Complaints & Reviews

Dear sir, I am a senior citizen, aged 79, partially disabled, retired I had 3 sun direct connections. Due to frequent injustice in their recharge procedures and also uninformed channel packs, I stopped using 2 connections and currently using one. Recently I recharged that one connection 2 days before due date. Instead of calculating the month properly, the sun direct reduced 2 days and gave next renewal date. Due date was 27/4/2023, but I recharged 0n 25th, and they calculated from 25/4 and gave next renewal date on 25/5, reduced 2 days.. I sent one Email to the concerned, and I received a call from Customer care, assuring me that they will add 2days more. But they didn't. This happened before also.
Furthermore, they are changing channels without information, adding and mixing all unwanted channels, charging more during next renewal

I wish to add further, that some of the sun direct serial films telecasted during evenings are very much degrading women folk, and the families who watch have each and every chance to float men are superiors and women have no respect at all, no meaning for equality.
For your kind information and further needed action. Thanking you
HVSmoorthy

Hi Team,
I have recharged my Sun direct plan on May 2 2023 at 6:44 pm. The problem is money has been detected but the recharge has been failed and i’ve tried to contact customer support still no response so please solve my issue ASAP.

I recharged the sun direct using Paytm and amount deducted immediately but in sundirect app it is showing recharge failed .

Registered mobile number: [protected]

Paytm ref number :[protected]
Order id : 62787757

30/4/2023 i reacharged twice in one card the card number is [protected]. First reacharge is 249 and second 208.

Hi. I have recharged my sundirect account for 59₹ basic pack through Sundirect application and Paytm payment gateway but the amount got debited but recharge was not auccesfull. Please refund the amount and reply back with your support. The transaction ID is 62722212 and UPI Ref No[protected] and CDSN no [protected].

Thanks

Hi,

Today morning i.e, April 30th at around 10.40 a.m., I have paid Rs.218 for Sun Direct recharge (Telugu basic pack). The amount has been deducted from my bank account, but it displays that the transaction has failed. Please refund my money back.

1. I selected kannada basic pack on sun direct app for 1 month...
2. Proceded ...
3.grand total was 218 rs. ...
4. I selected "use wallet amount" (148 rs.) ...
5. Now remaining grand total was 43 rs...so i decided to use paytm wallet...
6. 43 rs deducted from paytm wallet ...
7. Then app shows "something went wrong" ...
8. 148 rs from sun direct app didn't deduct but 43 rs from paytm wallet went nowhere ...
Phone number :[protected]
Smartcard number: [protected]
I want my 43 rs back ...

I am purushotham reddy. I recharged my sundirect account ([protected]) with telugu basic hd pack through google pay.
Money detected from Google pay is 261.23 rs.
The upi transaction Id is[protected] and google transaction Id is CICAgJDf_K_mEw.

Please refund my money.

I have done one recharge for my Sun Direct Smart card no / CDSN
[protected], through SundirectApp of Rs 1129 (UPI Ref No[protected], money got deducted from account but recharge not done, showed transaction failed. Need help to reflect recharge or refund.

Recharge was made on 24april 2023, 3:26 PM.
Amount (1729) has debited/deducted from the account.
But recharge failed. Transaction ID=62545068.
I called customer service and was told that it would be refunded within 7 days.

I request the refund to be done as soon as possible.

It's showing no programs and an E50 32 error with a message showing no service available

From 13th April we are recharged for the Sun Direct but we are not getting for Channels respectively Gemini Gemini Movies Maa TV and ETV we have complete for customer service they are not provided anything this is the waste and worst connection in India please don't go for this network after paying money also we are not able to see the fire 6 channels

Hello team I have reacharged amount of 310 for kannada premium pack, trough Sun Direct app upi option in paytm amount deducted from my account and in sun direct app it reflected as transaction failed, till now no refund or process on activating the channels recharged for.
Please refund or activate pack and oncall support also not responding and providing the solution.

Hello team I have reacharged 310/- kannada premium pack trough Sun Direct app upi option in paytm but amount got debited but in sun direct app it reflected as failed
But till now I didn't get refund or no reachanrge was done and even customer support also not responding please refund the amount

Hi support team,

I have recharged my dth on 17th april 2023, for monthly plan ₹240.

The amount has been deducted from my account, but the recharge status is showing as failed.
I have done this transaction through Gpay.
Transaction reference no: 62309238.
Your phone call support is not responding. Please refund my payment and confirm me

Hi support team,

I have recharged my dth on 17th april 2023 for monthly plan of Rs.240

The amount has been deducted from my account,
but the recharge status is showing as failed.
I have done this transaction through Gpay UPI.
Transaction reference no: 62309238.

please refund the amount or help in recharge

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: 62261912. Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:[protected]

@paytm linked to Bank of India a/c XX0014 debited Rs.659.00 and credited to [protected]@paytm -Ref[protected]
I recharged 3 months tamil gold pack for ₹659..i see amount debited but transaction failed.. please do look in to the issue and resolve as soon as possible ...

Hi Team,

I have recharge in sun direct website through Paytm UPI RS.1129 Tamil pack. After debited amount transaction status failed and pack is not activated. Transaction ID[protected] Kindly do the needful ASAP. Thanks

Hi Support team,

I have recharge for my DTH Rs.1129 amount debited from paytm but pack is not activated. CDSN no: [protected].

Kindly check and do the needful ASAP.

Thanks,
Vinitha