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Sun Direct Complaints & Reviews

www.sundirect.in

3.2

Updated: Jan 2, 2025

Complaints 2435

Resolved

1462

Unresolved

973

Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍

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Hello sir!
Recharged for Bengali pack for 3 months instead of Telugu pack. Please change the pack to Telugu.
Cdsn number is [protected]
Contact number [protected]
Alternate number [protected]

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 28, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 28, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sri Rmaya's [Complaint's author] reply, Mar 31, 2023

Hello sir!
The details were mentioned in the complaint itself. But anyways the issue is resolved through another method.
Thank you for your help

Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 1, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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I was recharged my sun direct account for 6 month basic tamil plan on 7.33 pm (24 March 2023 ) via Paytm.in this regards amount was debited but recharge failed.my transaction reference number is[protected]
Please refund this amount

+2 photos

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 27, 2023

Verified Support

"Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 27, 2023

Verified Support

"Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,

Sun Direct Team."

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Accidentally I wrongly recharged Bengali pack how to convert Telugu pack
Smart card no. : [protected]

+1 photos

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 23, 2023

Verified Support

"Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 23, 2023

Verified Support

"Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team."

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My is number [protected] am recharge d wrong pack how to repond my mony

+1 photos

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 14, 2023

Verified Support

Dear Sir,

As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

Regards,

Sun Direct Team.

Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 14, 2023

Verified Support

Dear Sir,

As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

Regards,

Sun Direct Team.

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Address: Vasudevan PM ([email protected])

Smart Card Number [protected]

I recharged ₹ 1189 on 9.8.23 (11.33 AM) but due Tech problem it is not credited to my sundth a/c. As per Bank, the amount is gone to Sun Direct Tv pvt ltd (Transaction Ref IGAPGHSYE7)

My dthservice is disconnected since 4 days. Serveral email did. No resolution. Noe I am going to request to the Bank for chargeback.

I am a customer since 16 years and never experienced this type of issue. Dont know whom should I approach. The customercare desk not acting seriously.

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 13, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 14, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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I have subscribed to channel from the alcarte for 6 months. But the channel is not working since the day I have recharged. It is already a month, I have raised a complaint but still the issue is not fixed and the customer informed me they will send a technician but I need to pay the charges.

Why should I pay for the issue with their services. I am able to watch other channels....

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Hi support team,

I have recharged my dth on 3rd March 2023 at 01.00 PM, for monthly plan ₹229.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through sun direct official website and paytm upi.
Order id: 60887988
UPI Ref no:[protected]
Your phone call support is not responding. Please refund my payment and confirm me.
My registered mob no: [protected].

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 11, 2023

Verified Support

Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

Regards,

Sun Direct Team.

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For sundirect new connection, paid amount of Rs 1999.
Even after 2 days no response about connection.
Need refund on the money.

Regards
V Prabu
[protected]

+1 photos

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 9, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 9, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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For getting new sundirect connection I paid a sum of Rs 1999 even after 2 days no response from sundirect. Tried calling customer care but it is always busy.
Want refund of the money.

Regards
V Prabu
[protected]

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 10, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 10, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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Address: Grt Great trails yercaud

Website: [email protected]

Your staff are very rude, I tell my grievances and they say it's lunch break and then you call u back .. but i am call 6th time in complient.. very worst network & customer care staff

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 28, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 28, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 28, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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I've recharged my sun direct with Kannada basic pack on sun Direct app with paytm wallet, when i chose paytm wallet and proceeded to recharge the app showed "something went wrong" and money deducted from my paytm wallet (rs.213) ... But recharge not done...🤬 My registered mobile number: [protected]
STB card number:[protected]...

+1 photos

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Hd set top box is giving error message "e162-0 failed to load ifcp image. I have been waiting for more than 6 hours and no response from them after that. Could you help me to resolve this issue ..smart card number:[protected]

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 27, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 27, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."

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Address: Kundgol Dharwad

I recharged my Sun direct account 2 times. 1st time recharge rs 259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded so pls refund the amount rs 259=00

+1 photos

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 20, 2023

Verified Support

Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

Regards,

Sun Direct Team.

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Address: Raghavendra Shetty

Website: [email protected]

I recharged my Sun direct account 2 times. 1st time recharge rs.259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded pls help me...

+1 photos

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 21, 2023

Verified Support

Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

Regards,

Sun Direct Team.

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Today I had recharged the sundirect plan as earlier the amount has been deducted. But the channels are not coming only kannada channels are coming. So i contacted mu nearest customer care and there was no proper response. They said you cannot pay through mobiles i[censored] have paid we cannot help. Please do refund the money or see to that all the channels as per the plan comes. Our CSDN no is [protected] .
Thank you.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 18, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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Address: Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126, Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126

IFCP failed to load image after i switch on the tv.

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 10, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 10, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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Address: Bejjru

This thread was updated on Nov 19, 2022
Hi support team,

I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .[protected] Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:[protected].

+1 photos

Feb 6, 2023

Complaint marked as Resolved

This thread was updated on Nov 19, 2022 Hi support team, I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265. The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .340361387724 Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:8688703325.

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 9, 2023

Verified Support

"Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,

Sun Direct Team.
"

Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 9, 2023

Verified Support

"Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team."

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I Have subscribe channels amount has debited lot of times but I'm unable to view channels i send mail with profs but no one helped me yet i wan to sue 9n the company for wasting my time and money.

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Feb 2, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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Yesterday i.e.[protected] I have mistakenly recharged the sun direct dth linked to my Father's mobile number 99XXXX4094 which was disconnected last year and not in use as we had changed the DTH to different service provider.

I have reached out to sun direct and they asked to email to customer care which i did on same day with details and requested to help me in refunding the recharge amount of Rs 1620.

Sun direct Transaction reference number[protected]

Surprisingly, i got a call today i.e[protected] instead of email response stating they agree that no dth account was recharged with the amount but i can use money to recharge another sun direct number but can’t get the refund.

The response was non apologetic and not in a professional manner. How can you charge money when services are being availed by customer

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Jan 17, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Jan 17, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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Money has been deducted from my bank account but recharge has not done.
Cdcn no: [protected]

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Jan 11, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Sun Direct Customer Care

from Chennai, Tamil Nadu

Jan 11, 2023

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

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