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Sun Direct Complaints & Reviews

3.1
Updated: Jun 9, 2025
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V
Vinitha_SS
Apr 2, 2023
Apr 3, 2023
This thread was updated on Apr 3, 2023
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Hi Support team,

I have recharge for my DTH Rs.1129 amount debited from paytm but pack is not activated. CDSN no: [protected].

Kindly check and do the needful ASAP.

Thanks,
Vinitha
Apr 2, 2023
Complaint marked as Resolved 
Transaction reference number: 61822626
Sun Direct customer support has been notified about the posted complaint.
View replies
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

Regards,

Sun Direct Team.
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    S
    Sri Rmaya
    from Yanam, Puducherry
    Mar 27, 2023
    Apr 1, 2023
    This thread was updated on Apr 1, 2023
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    Hello sir!
    Recharged for Bengali pack for 3 months instead of Telugu pack. Please change the pack to Telugu.
    Cdsn number is [protected]
    Contact number [protected]
    Alternate number [protected]
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Reply
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Reply
    Sri Rmaya's [Complaint's author] reply, Mar 31, 2023
    Hello sir!
    The details were mentioned in the complaint itself. But anyways the issue is resolved through another method.
    Thank you for your help
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Reply
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      D
      Drsasi
      Mar 24, 2023
      Mar 27, 2023
      This thread was updated on Mar 27, 2023
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      I was recharged my sun direct account for 6 month basic tamil plan on 7.33 pm (24 March 2023 ) via Paytm.in this regards amount was debited but recharge failed.my transaction reference number is[protected]
      Please refund this amount
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear Sir,

      We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

      Regards,

      Sun Direct Team."
      Reply
      "Dear Sir,

      We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

      Regards,

      Sun Direct Team."
      Reply
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        M
        Manijessy03
        Mar 22, 2023
        Mar 23, 2023
        This thread was updated on Mar 23, 2023
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        Accidentally I wrongly recharged Bengali pack how to convert Telugu pack
        Smart card no. : [protected]
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear Sir,

        We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

        Regards,
        Sun Direct Team."
        Reply
        "Dear Sir,

        We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

        Regards,
        Sun Direct Team."
        Reply
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          N
          naniarjapu
          Mar 13, 2023
          Mar 14, 2023
          This thread was updated on Mar 14, 2023
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          My is number [protected] am recharge d wrong pack how to repond my mony
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

          Regards,

          Sun Direct Team.
          Reply
          Dear Sir,

          As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

          Regards,

          Sun Direct Team.
          Reply
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            P
            Prabhakaran Pattar Madathil
            from Turaiyur, Tamil Nadu
            Mar 13, 2023
            Mar 14, 2023
            This thread was updated on Mar 14, 2023
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            Address: Vasudevan PM ([email protected])

            Smart Card Number [protected]

            I recharged ₹ 1189 on 9.8.23 (11.33 AM) but due Tech problem it is not credited to my sundth a/c. As per Bank, the amount is gone to Sun Direct Tv pvt ltd (Transaction Ref IGAPGHSYE7)

            My dthservice is disconnected since 4 days. Serveral email did. No resolution. Noe I am going to request to the Bank for chargeback.

            I am a customer since 16 years and never experienced this type of issue. Dont know whom should I approach. The customercare desk not acting seriously.
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            Reply
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            Reply
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              R
              [email protected]
              Mar 11, 2023
              Mar 11, 2023
              This thread was updated on Mar 11, 2023
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              Subscribed channel is not displaying

              I have subscribed to channel from the alcarte for 6 months. But the channel is not working since the day I have recharged. It is already a month, I have raised a complaint but still the issue is not fixed and the customer informed me they will send a technician but I need to pay the charges.

              Why should I pay for the issue with their services. I am able to watch other channels....
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              J
              Joeshibha
              Mar 11, 2023
              Mar 11, 2023
              This thread was updated on Mar 11, 2023
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              Hi support team,

              I have recharged my dth on 3rd March 2023 at 01.00 PM, for monthly plan ₹229.

              The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through sun direct official website and paytm upi.
              Order id: 60887988
              UPI Ref no:[protected]
              Your phone call support is not responding. Please refund my payment and confirm me.
              My registered mob no: [protected].
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

              Regards,

              Sun Direct Team.
              Reply
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                P
                prabu3582
                from Bengaluru, Karnataka
                Mar 8, 2023
                Mar 9, 2023
                This thread was updated on Mar 9, 2023
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                For sundirect new connection, paid amount of Rs 1999.
                Even after 2 days no response about connection.
                Need refund on the money.

                Regards
                V Prabu
                [protected]
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
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                  P
                  prabu3582
                  from Bengaluru, Karnataka
                  Mar 8, 2023
                  Mar 10, 2023
                  This thread was updated on Mar 10, 2023
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                  For getting new sundirect connection I paid a sum of Rs 1999 even after 2 days no response from sundirect. Tried calling customer care but it is always busy.
                  Want refund of the money.

                  Regards
                  V Prabu
                  [protected]
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
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                    A
                    angelinakumaran
                    from Yercaud, Tamil Nadu
                    Feb 27, 2023
                    Feb 28, 2023
                    This thread was updated on Feb 28, 2023
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                    Address: Grt Great trails yercaud
                    Website: [email protected]

                    Your staff are very rude, I tell my grievances and they say it's lunch break and then you call u back .. but i am call 6th time in complient.. very worst network & customer care staff
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
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                      H
                      Harshith Mata
                      Feb 26, 2023
                      Feb 27, 2023
                      This thread was updated on Feb 27, 2023
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                      Money deducted from Paytm wallet but not recharged

                      I've recharged my sun direct with Kannada basic pack on sun Direct app with paytm wallet, when i chose paytm wallet and proceeded to recharge the app showed "something went wrong" and money deducted from my paytm wallet (rs.213) ... But recharge not done...🤬 My registered mobile number: [protected]
                      STB card number:[protected]...
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                      K
                      ksathish41
                      from Pudukkottai, Tamil Nadu
                      Feb 25, 2023
                      Feb 27, 2023
                      This thread was updated on Feb 27, 2023
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                      Hd set top box is giving error message "e162-0 failed to load ifcp image. I have been waiting for more than 6 hours and no response from them after that. Could you help me to resolve this issue ..smart card number:[protected]
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,
                      Sun Direct Team."
                      Reply
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                        R
                        Raghu Shetty
                        Feb 19, 2023
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                        Address: Kundgol Dharwad

                        I recharged my Sun direct account 2 times. 1st time recharge rs 259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded so pls refund the amount rs 259=00
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

                        Regards,

                        Sun Direct Team.
                        Reply
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                          R
                          Raghu Shetty
                          Feb 18, 2023
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                          Address: Raghavendra Shetty
                          Website: [email protected]

                          I recharged my Sun direct account 2 times. 1st time recharge rs.259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded pls help me...
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

                          Regards,

                          Sun Direct Team.
                          Reply
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                            M
                            Manju2404
                            from Bengaluru, Karnataka
                            Feb 17, 2023
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                            Today I had recharged the sundirect plan as earlier the amount has been deducted. But the channels are not coming only kannada channels are coming. So i contacted mu nearest customer care and there was no proper response. They said you cannot pay through mobiles i[censored] have paid we cannot help. Please do refund the money or see to that all the channels as per the plan comes. Our CSDN no is [protected] .
                            Thank you.
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
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                              R
                              r170194
                              Feb 10, 2023
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                              Address: Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126, Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126

                              IFCP failed to load image after i switch on the tv.
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
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                                A
                                Anji dabba
                                from Hyderabad, Telangana
                                Feb 6, 2023
                                Resolved
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                                Resolved

                                Address: Bejjru

                                This thread was updated on Nov 19, 2022
                                Hi support team,

                                I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265.

                                The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .[protected] Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:[protected].
                                Feb 6, 2023
                                Complaint marked as Resolved 
                                This thread was updated on Nov 19, 2022 Hi support team, I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265. The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .340361387724 Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:8688703325.
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                "Dear Sir,

                                We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                Regards,

                                Sun Direct Team.
                                "
                                Reply
                                "Dear Sir,

                                We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                Regards,
                                Sun Direct Team."
                                Reply
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                                  V
                                  V Ramakrishna
                                  Jan 30, 2023
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                                  I Have subscribe channels amount has debited lot of times but I'm unable to view channels i send mail with profs but no one helped me yet i wan to sue 9n the company for wasting my time and money.
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
                                  Reply
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                                    K
                                    karthik550
                                    Jan 16, 2023
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                                    Yesterday i.e.[protected] I have mistakenly recharged the sun direct dth linked to my Father's mobile number 99XXXX4094 which was disconnected last year and not in use as we had changed the DTH to different service provider.

                                    I have reached out to sun direct and they asked to email to customer care which i did on same day with details and requested to help me in refunding the recharge amount of Rs 1620.

                                    Sun direct Transaction reference number[protected]

                                    Surprisingly, i got a call today i.e[protected] instead of email response stating they agree that no dth account was recharged with the amount but i can use money to recharge another sun direct number but can’t get the refund.

                                    The response was non apologetic and not in a professional manner. How can you charge money when services are being availed by customer
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
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