Sun Direct
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 53%
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2156
COMPLAINTS
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Sun Direct Customer Care

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 103 7575  [Customer Care]
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Phone:
Phone:
+91 76 0101 2345  [Customer care]
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+91 43 1443 9959  [Tamil Nadu]
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+91 40 4439 9595  [AP & Telangana]
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22
+91 82 14439959  [Karnataka]
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Additional info

Nodal Officers

Customer Care & Contact Details



Regional Customer Care

Andhra Pradesh

+91 40 3940 7575



Bihar

+91 61 2394 0757



Chhattisgarh

+91 77 1394 0757



Delhi

+91 11 3940 7575



Gujarat

+91 79 3940 7575



Haryana

+91 18 4394 0757



Himachal Pradesh

+91 17 7394 0757



Jharkhand

+91 65 1394 0757



Karnataka

+91 80 3940 7575



Kerala

+91 48 4394 0757



Madhya Pradesh

+91 73 1394 0757



Maharashtra

+91 22 3940 7575



Orissa

+91 67 4394 0757



Punjab

+91 17 2394 0757



Rajasthan

+91 14 1394 0757



Tamil Nadu

+91 43 1394 0757



Uttar Pradesh

+91 52 2394 0757



West Bengal

+91 33 3940 7575



View More Information...

Submit a Complaint
Customer satisfaction rating
53%
Complaints
2156
Pending
0
Resolved
1066
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Sun Direct Complaints & Reviews

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I have done wrong amount plan
I recharged with 230, it was tamil basic plan, but I want to recharge with 225 telugu basic plan, I want to cancel recharge
Transaction I'd[protected]
BBPS Reference number
PT011141OANAUW2AG9UI
May 21, 2021

Complaint Status

Sun Direct customer support has been notified about the posted complaint.
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team.
"
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    I want to submit Complaint Positive Review Neutral Comment
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    I have recharged 1851 of add on subscription I was not knowing that basic plan is compalsary so now nothing is coming I need...
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    My CDSN no is [protected].
    My complaint is regarding the unsuccessful recharge of INR 231/- on 03.05.2021.
    The referral no is Sun Direct. Ref IGALBKWMR7.
    Please refund the same to me as early as possible.
    May 21, 2021

    Complaint Status

    Sun Direct customer support has been notified about the posted complaint.
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team.""
    "
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      Recharge done 2 times and amount got deducted from my account. But recharge status was failed. This is done by may 8th and...
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      I have recharged with RS 237/- from internet banking but, my Sun direct account was showing 2 RS balance. Money was debited...
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      I am trying to contact customer care via call chat and email but I am not getting any response. Whenever I am trying to recharge...
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      I have two accounts of sun direct network. First one account is not using due to set-up box problem, and we taken another...
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      I have done recharge of 269 it was credited from my account but status showed failed. But money was not refunded yet...
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      I recharged amt 231 via sundirect website ant deducted from my account but not yet reflected on sun direct i am feeling bad abt sun direct .pls solve my issue as soon as possible other details including transaction I'd will be attached below

      PPB-568081 date[protected] time 17:52
      Contact no :[protected]
      May 20, 2021

      Complaint Status

      Sun Direct customer support has been notified about the posted complaint.
      Hello my smart card no[protected]
      Dear Sir,

      As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

      Regards,

      Sun Direct Team.
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        I want to submit Complaint Positive Review Neutral Comment
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        I have done payment with ₹ 639 to recharge the plan (Tamil). After I got to know that another family members had done recharge for 6months (Telugu). To to avoid double recharge, cancel my recharge and give back ₹ 639 which I have done with my debit card. Please give back money.
        Here I'm providing transaction ID
        N2105191935209687334616
        May 19, 2021

        Complaint Status

        Sun Direct customer support has been notified about the posted complaint.
        Dear Sir,

        As per the conversation customer enquiry about Amount reversal and same has been clarified from our end..

        Regards,

        Sun Direct Team.
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          Amount debited but not credited DPO PAC 2 Tamil card no [protected]
          May 19, 2021

          Complaint Status

          Sun Direct customer support has been notified about the posted complaint.
          Dear Sir,

          As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

          Regards,

          Sun Direct Team.
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            I want to submit Complaint Positive Review Neutral Comment
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            I have recharged Rs.561 on 08.05.2021 but channels not showing and wallet balance also not showing I am Continuously talked...
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            Can't connect with the customer care executive.i tried 3-4 times.pls do something immediately....
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            Amount deducted from bank account and they didn't recharged and not showing the transaction details in their app. I try to call them through customer care, they are not taking calls and don't connect the calls to the customer executives
            Recharge issue and customer care services oa
            May 18, 2021

            Complaint Status

            Sun Direct customer support has been notified about the posted complaint.
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              Smart card number : [protected]
              I have recharged my base pack . I am not able to put add-on channels it says the base pack is expired even though i have recharged few days back. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack
              May 17, 2021

              Complaint Status

              Sun Direct customer support has been notified about the posted complaint.
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
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                I have renewed my base pack today but I'm not able to add extra channels, It's kinda emergency please
                Problem with adding channels
                Problem with adding channels
                May 17, 2021

                Complaint Status

                Sun Direct customer support has been notified about the posted complaint.
                Dear Sir,

                As per conversation, customer complaint regarding Screen error issue and same has been already resolved .

                Regards,

                Sun Direct Team.
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                  I want to submit Complaint Positive Review Neutral Comment
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                  Customer care executive Sreya added wrong pack to me, but asked add 6 six months offer pack of DPO1 telugu, she activated unwanted offer pack please delete that pack and add asked pack to me immediately
                  My SMC no.[protected]
                  Please modify my offer pack to 6 months
                  Wrong pack activated customer executive Sreya,please rectify my offer pack of 6 six months DPO1 telugu pack
                  Wrong pack activated customer executive Sreya,please rectify my offer pack of 6 six months DPO1 telugu pack
                  May 17, 2021

                  Complaint Status

                  Sun Direct customer support has been notified about the posted complaint.
                  Dear Sir,

                  As per conversation, customer complaint regarding Wrong validity same has been resolved from our end.
                  Regards,

                  Sun Direct Team.
                  "Dear Sir,

                  As per conversation, customer complaint regarding wrong validity issue and same has been resolved .

                  Regards,

                  Sun Direct Team."
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                    Amount had been debited in bank account but not not added in Sundirect account
                    May 16, 2021

                    Complaint Status

                    Sun Direct customer support has been notified about the posted complaint.
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      I want to submit Complaint Positive Review Neutral Comment
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                      While adding amount to Sundirect account wallet, amount debited from my account but not showing any amount in wallet of my Sundirect account
                      Complaining about refund my money
                      May 17, 2021

                      Complaint Status

                      Sun Direct customer support has been notified about the posted complaint.
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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