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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
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V
Vinitha_SS
Apr 2, 2023
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Hi Team,

I have recharge in sun direct website through Paytm UPI RS.1129 Tamil pack. After debited amount transaction status failed and pack is not activated. Transaction ID[protected] Kindly do the needful ASAP. Thanks
Sun Direct customer support has been notified about the posted complaint.
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"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

Regards,

Sun Direct Team.
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    V
    Vinitha_SS
    Apr 2, 2023
    Resolved
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    Resolved

    Hi Support team,

    I have recharge for my DTH Rs.1129 amount debited from paytm but pack is not activated. CDSN no: [protected].

    Kindly check and do the needful ASAP.

    Thanks,
    Vinitha
    Apr 2, 2023
    Complaint marked as Resolved 
    Transaction reference number: 61822626
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Reply
    Dear Sir,

    As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

    Regards,

    Sun Direct Team.
    Reply
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      S
      Sri Rmaya
      from Yanam, Puducherry
      Mar 27, 2023
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      Hello sir!
      Recharged for Bengali pack for 3 months instead of Telugu pack. Please change the pack to Telugu.
      Cdsn number is [protected]
      Contact number [protected]
      Alternate number [protected]
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      Sri Rmaya's [Complaint's author] reply, Mar 31, 2023
      Hello sir!
      The details were mentioned in the complaint itself. But anyways the issue is resolved through another method.
      Thank you for your help
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
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        D
        Drsasi
        Mar 24, 2023
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        I was recharged my sun direct account for 6 month basic tamil plan on 7.33 pm (24 March 2023 ) via Paytm.in this regards amount was debited but recharge failed.my transaction reference number is[protected]
        Please refund this amount
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear Sir,

        We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

        Regards,

        Sun Direct Team."
        Reply
        "Dear Sir,

        We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

        Regards,

        Sun Direct Team."
        Reply
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          M
          Manijessy03
          Mar 22, 2023
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          Accidentally I wrongly recharged Bengali pack how to convert Telugu pack
          Smart card no. : [protected]
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear Sir,

          We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

          Regards,
          Sun Direct Team."
          Reply
          "Dear Sir,

          We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

          Regards,
          Sun Direct Team."
          Reply
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            N
            naniarjapu
            Mar 13, 2023
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            My is number [protected] am recharge d wrong pack how to repond my mony
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

            Regards,

            Sun Direct Team.
            Reply
            Dear Sir,

            As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

            Regards,

            Sun Direct Team.
            Reply
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              P
              Prabhakaran Pattar Madathil
              from Turaiyur, Tamil Nadu
              Mar 13, 2023
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              Address: Vasudevan PM ([email protected])

              Smart Card Number [protected]

              I recharged ₹ 1189 on 9.8.23 (11.33 AM) but due Tech problem it is not credited to my sundth a/c. As per Bank, the amount is gone to Sun Direct Tv pvt ltd (Transaction Ref IGAPGHSYE7)

              My dthservice is disconnected since 4 days. Serveral email did. No resolution. Noe I am going to request to the Bank for chargeback.

              I am a customer since 16 years and never experienced this type of issue. Dont know whom should I approach. The customercare desk not acting seriously.
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Reply
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Reply
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                R
                [email protected]
                Mar 11, 2023
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                Subscribed channel is not displaying

                I have subscribed to channel from the alcarte for 6 months. But the channel is not working since the day I have recharged. It is already a month, I have raised a complaint but still the issue is not fixed and the customer informed me they will send a technician but I need to pay the charges.

                Why should I pay for the issue with their services. I am able to watch other channels....
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                J
                Joeshibha
                Mar 11, 2023
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                Hi support team,

                I have recharged my dth on 3rd March 2023 at 01.00 PM, for monthly plan ₹229.

                The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through sun direct official website and paytm upi.
                Order id: 60887988
                UPI Ref no:[protected]
                Your phone call support is not responding. Please refund my payment and confirm me.
                My registered mob no: [protected].
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

                Regards,

                Sun Direct Team.
                Reply
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                  P
                  prabu3582
                  from Bengaluru, Karnataka
                  Mar 8, 2023
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                  For sundirect new connection, paid amount of Rs 1999.
                  Even after 2 days no response about connection.
                  Need refund on the money.

                  Regards
                  V Prabu
                  [protected]
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
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                    P
                    prabu3582
                    from Bengaluru, Karnataka
                    Mar 8, 2023
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                    For getting new sundirect connection I paid a sum of Rs 1999 even after 2 days no response from sundirect. Tried calling customer care but it is always busy.
                    Want refund of the money.

                    Regards
                    V Prabu
                    [protected]
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
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                      A
                      angelinakumaran
                      from Yercaud, Tamil Nadu
                      Feb 27, 2023
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                      Address: Grt Great trails yercaud
                      Website: [email protected]

                      Your staff are very rude, I tell my grievances and they say it's lunch break and then you call u back .. but i am call 6th time in complient.. very worst network & customer care staff
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
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                        H
                        Harshith Mata
                        Feb 26, 2023
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                        Money deducted from Paytm wallet but not recharged

                        I've recharged my sun direct with Kannada basic pack on sun Direct app with paytm wallet, when i chose paytm wallet and proceeded to recharge the app showed "something went wrong" and money deducted from my paytm wallet (rs.213) ... But recharge not done...🤬 My registered mobile number: [protected]
                        STB card number:[protected]...
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                        K
                        ksathish41
                        from Pudukkottai, Tamil Nadu
                        Feb 25, 2023
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                        Hd set top box is giving error message "e162-0 failed to load ifcp image. I have been waiting for more than 6 hours and no response from them after that. Could you help me to resolve this issue ..smart card number:[protected]
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,
                        Sun Direct Team."
                        Reply
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                          R
                          Raghu Shetty
                          Feb 19, 2023
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                          Address: Kundgol Dharwad

                          I recharged my Sun direct account 2 times. 1st time recharge rs 259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded so pls refund the amount rs 259=00
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

                          Regards,

                          Sun Direct Team.
                          Reply
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                            R
                            Raghu Shetty
                            Feb 18, 2023
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                            Address: Raghavendra Shetty
                            Website: [email protected]

                            I recharged my Sun direct account 2 times. 1st time recharge rs.259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded pls help me...
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

                            Regards,

                            Sun Direct Team.
                            Reply
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                              M
                              Manju2404
                              from Bengaluru, Karnataka
                              Feb 17, 2023
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                              Today I had recharged the sundirect plan as earlier the amount has been deducted. But the channels are not coming only kannada channels are coming. So i contacted mu nearest customer care and there was no proper response. They said you cannot pay through mobiles i[censored] have paid we cannot help. Please do refund the money or see to that all the channels as per the plan comes. Our CSDN no is [protected] .
                              Thank you.
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
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                                R
                                r170194
                                Feb 10, 2023
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                                Address: Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126, Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126

                                IFCP failed to load image after i switch on the tv.
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
                                Reply
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
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                                  A
                                  Anji dabba
                                  from Hyderabad, Telangana
                                  Feb 6, 2023
                                  Resolved
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                                  Resolved

                                  Address: Bejjru

                                  This thread was updated on Nov 19, 2022
                                  Hi support team,

                                  I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265.

                                  The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .[protected] Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:[protected].
                                  Feb 6, 2023
                                  Complaint marked as Resolved 
                                  This thread was updated on Nov 19, 2022 Hi support team, I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265. The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .340361387724 Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:8688703325.
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  "Dear Sir,

                                  We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                  Regards,

                                  Sun Direct Team.
                                  "
                                  Reply
                                  "Dear Sir,

                                  We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                  Regards,
                                  Sun Direct Team."
                                  Reply
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                                    V
                                    V Ramakrishna
                                    Jan 30, 2023
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                                    I Have subscribe channels amount has debited lot of times but I'm unable to view channels i send mail with profs but no one helped me yet i wan to sue 9n the company for wasting my time and money.
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
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