Sun Direct
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 61%
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2273
COMPLAINTS
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Sun Direct Customer Care

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 103 7575  [Customer Care]
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Phone:
Phone:
+91 76 0101 2345  [Customer care]
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+91 43 1443 9959  [Tamil Nadu]
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+91 40 4439 9595  [AP & Telangana]
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+91 82 14439959  [Karnataka]
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Additional info

Nodal Officers

Customer Care & Contact Details



Regional Customer Care

Andhra Pradesh

+91 40 3940 7575



Bihar

+91 61 2394 0757



Chhattisgarh

+91 77 1394 0757



Delhi

+91 11 3940 7575



Gujarat

+91 79 3940 7575



Haryana

+91 18 4394 0757



Himachal Pradesh

+91 17 7394 0757



Jharkhand

+91 65 1394 0757



Karnataka

+91 80 3940 7575



Kerala

+91 48 4394 0757



Madhya Pradesh

+91 73 1394 0757



Maharashtra

+91 22 3940 7575



Orissa

+91 67 4394 0757



Punjab

+91 17 2394 0757



Rajasthan

+91 14 1394 0757



Tamil Nadu

+91 43 1394 0757



Uttar Pradesh

+91 52 2394 0757



West Bengal

+91 33 3940 7575



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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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61%
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2273
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0
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1352
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Sun Direct Complaints & Reviews

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I was raise so many complaints for 2 years on Sun Direct customer care & their nodal officers for adding so many major( paid...
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My cdn no [protected] yesterday im recharged through gpay . But this amount not added to my sun direct. Please resolve my...
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I have recharged the payment through gpay in gpay it's done but not activated in sundirect app please find it...
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My base pack sundirect expires today. Hence recharged with same base pack today in sundorect mobile app using upi option (phonepe)....
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Recharged Sun direct Dish 2 weeks back and my due date is Oct 11.

Channels are not working and the today date...
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Dear Sir,

Please confirm the status of following payments made on 24 September 2021 to Sun Direct.

Transaction ID : S15843669 for Rupees 229.
POS:PayuPayments
P/Gurgaon/[protected]

Transaction ID : S15523187 for Rupees 229.
POS:PayuPayments
P/Gurgaon/[protected]

Thank you in advance for your reply.

Regards,
Sun Direct customer support has been
notified about the posted complaint.
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
mpanicker's [Complaint's author] reply, Sep 26, 2021
Smart Card # is 41281406177
Mobile number is 9497221035

Regards,
Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue same has been resolved .

Regards,

Sun Direct Team.
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    No customer support and 3 channel add for 1 year not visible. All customer care number is fake...
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    I have done payment of rs-240 (Telugu economy pack for 1month.) from my sundirect app via upi mode through my phonepe account.br...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Sun Direct — Mobile number [email protected]

    Mobile number change-[protected]
    Adress:P.Sekar 2/122 pulikal Elangalapatti palacode Dharamapuri...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Sun Direct — I'm reaching amount 231 but that is Not activated so please refund my amount my smart card number 75276599166

    Kindly Requested please refund my amount 231 because not activited this Amount my smart card number [protected]...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Sun Direct — Recharge not reflect

    Recharged today rs 200 at 7.30 bt not activated .pls activate the customer id [protected] immediately...
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    Dear Sir/ Madam,

    Sub:- Regarding complaint for sun direct we have done 59 rs ka dth recharge through paytm...
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    [protected] it is my sun direct smart card number, i have recharged rs 59 base plan but no channels are active . Then i activate some channels but not activated except sun new .
    Why not active even i paid
    Kindly help
    [protected] is my mobile number
    Sun Direct customer support has been
    notified about the posted complaint.
    Dear Sir,

    As per the conversation customer enquiry about Add-on and same has been clarified

    Regards,

    Sun Direct Team.
    Dear Sir,

    As per the conversation customer enquiry about Add-on and same has been clarified

    Regards,

    Sun Direct Team.
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      I have recharged 50 rs but money has been deducted and it shows something went wrong and money is not showing in my account
      Sun Direct customer support has been
      notified about the posted complaint.
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
        Report
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Sun Direct — Very very very late bad worst service

        Sun direct is always a very very late bad worst service I have ever seen.
        If I have recharged I would call a sun direct...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
        Report
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Sun Direct — No payment receipt provided for re-installation payments

        Hi,

        Today on 14-Sep-2021, i called to Sub direct customer care to place request to re-install the my Dish,...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
        Report
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Sun Direct — Recharge Done but not working smartcard- 10494922791

        Hi Team,

        I have done the sun direct recharge 15 mins back via Phonepe, recharge is done but its not working...
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        Few channels were not coming on the current set top box, after a discussion with sun direct employee from local department he agreed to provide/replace the existing set top box with a service set top device (not new) with a charge of 150 rupees for adapter and I have already paid the service charge of 150, so for 300 rupees it was agreeded to replace the box.

        But they collected 500 rupees from my parents when they came for replacement. So in total 650 rupees was paid, I don't this is fair. Because the new itself is 500 rupees if I upgrade.

        Please settle the extra amount collected.

        Account no: [protected]
        Thanks
        Sun Direct customer support has been
        notified about the posted complaint.
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
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          I have recharged yesterday yet the balance was not activated what's the problem..Kindly solve the problem asap
          Thank you
          Sun Direct customer support has been
          notified about the posted complaint.
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
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            റീചാർജ് 310 ഗോൾടൻ പാക്ക് ചെയ്തു അകോണ്ടിൽ 251ഉള്ളു ബാക്കി രൂപ പറ്റിച്ചു എനിക്ക് 296 റ്റെ ഓഫർ റീചാർജ് ചെയ്തു തരണം
            Sun Direct customer support has been
            notified about the posted complaint.
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,
            Sun Direct Team."
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