Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
My money is deducted from Paytm but my recharge is not done yet
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 17, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
I recharge 259 pack. My amount got deducted from account, But it didn't reflected in Sundirect My transaction
So, im requesting for a refund as I made another transaction.
SN : [protected]
+1 photos
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 17, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
As mentioned above I reacharged my dish connection twice from my number and from another number.
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 11, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
Recharged channel's deactivated before tenure time
Recharged channels deactivated before the tenure period. This is repeated so many times.
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 10, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.
Regards,
Sun Direct Team.
Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 10, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
We have made incorrect Recharge to mobile number [protected] in the place of ID on 06/07/2023 for rs.1379.00. I have called and raised this issue many times. But still the balance is not reflecting in our account.
I would request kindly refund back the amount to the mode which we made payment.
Thanking you
Puneeth CM
+1 photos
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 8, 2023
Verified Support
Dear Sir,
As per conversation, customer complaint regarding Wrong recharge same has been resolved from our end.
I made an recharge through sun direct app today ( July 4 th 2023) evening 8: 48 pm . And made an payment of 207 rs through paytm. But the transaction is failed ( shown in sun direct app). But the amount is deducted in my account through paytm.
UPI Ref no:[protected]
Order Id: 64646273
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 6, 2023
Verified Support
Dear Sir,
As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.
I have recharged my sun dth on 30th june 2023, friday evening around 7:36 pm for monthly plan ₹230.
The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through upi. Transaction id: 64531044 . Please refund my payment or done my recharged and confirm me. My smart card id is [[protected]].
+1 photos
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jul 3, 2023
Verified Support
Dear Sir,
As per the conversation customer complaint regarding Balance not credited issue same and has been already resolved from our end.
I recharged the hd malayalam gold pack for 339 rupees including tax on[protected] morning and the amount was debited from my account at the instance and the transaction was said to be a failure.
Smart card number [protected]
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jun 26, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
Heloi sir
Last day I had recharged my sun dircet hd account with ₹249 . But mistakenly it went into my previous sun direct account. Unfortunately it was g pay so I can't go anything over it. So I contacted customer care yesterday on the morning. They had requested me to wait for 24 hrs. And now the dead line is over. But no change had occured. If it will long for so many hours I would restrict your account .. I wish you will recover my problem as soon as possible. Hope good...
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jun 26, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
I paid for HD Tamil pack of cost rs335. Through UPI. The transaction was successful but the sun app said it failed and my money wasn't refunded. Their customer care wasn't helpful in this matter and straight up left without resolving the issue
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jun 12, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
I have recharge my dth on 07 June 2023 where the transaction is successful of Rs.199 but it displays recharge is failed and my money is also debited . Kindly help me to get out of such issue . I have made the transaction from paytm.
+1 photos
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Sun Direct Customer Care
from Chennai, Tamil Nadu
Jun 8, 2023
Verified Support
Dear Sir,
As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.
Refund Request for wrong recharge done on my older sundirect setup box-10372375666
Address: Kerala
I would like to request for a refund as my payment for the sun direct plan got mismatched for the older setup box number -[protected] ( SHABIN P V -[protected] ) and payment of 729 plan was done on this Id.
This account was closed in earlier as the setup box had some issues and was replaced.
Transaction ID- [protected]
Bank Ref No- 0308V203a8O7
Payment Date-23/05/2023
Payment Time-01:48 PM
That's why requesting you to initiate the refund process and you can contact me at the number mentioned below.
Amal P V -[protected]
email- [protected]@gmail.com
Thank you
Sun Direct customer support has been notified about the posted complaint.
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A
Amal P V
from Kannur, Kerala
May 25, 2023
I don’t received any calls from customer care and the Refund not yet received
We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
Regards,
Sun Direct Team. "
Sun Direct Customer Care
from Chennai, Tamil Nadu
May 25, 2023
Verified Support
"Dear Sir,
We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
Regards,
Sun Direct Team. "
I have recharged for 229 rs to Sun direct from Google pay but amount debited from account but it is not reflected in the sundirect account. I have recharged at 10.09 am on May 20 2023. I tried to call the customer care they are not responding. They are just rude. I feel like it is the worst service. I am regretting for choosing sun direct over Airtel DTH. Screen shot attached below.
+1 photos
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
May 22, 2023
Verified Support
Dear Sir,
As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.
We have sun direct dth at home in my brothers name as he was busy with his work I did the recharge and my brother also did recharge at the same time. How to solve this issue? I tried contacting customer care but no use I couldn't connect with customer care representative.
+2 photos
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
May 16, 2023
Verified Support
Dear Sir,
As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.
I have recharged my dth on 14 may 2023 the transaction is successful and money also deducted but the recharge failed . kindly help me to refund my money .
+1 photos
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
May 16, 2023
Verified Support
Dear Sir,
We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
May 14, 2023
Verified Support
Dear Sir,
We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
I had recharged Telugu combo pack but sun direct not activated the pack
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
May 10, 2023
Verified Support
"Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
Recharge failed but amount deducted from my account
Today (6th May 2023) i recharged for 3 months Tamil basic plan for Rs 645...after successful deduction from Paytm sun direct app showing recharge failed...UPI ref no is[protected]...
Smart card number is [protected]
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
May 7, 2023
Verified Support
"""Dear sir,
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
DTH recharge failed but amount deducted from the account
I recharged my DTH on 3rd April 2023, evening around 8:25 pm for the monthly plan ₹304.57. Tamil Premium
The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through google pay. Transaction reference no: 62838337. Your phone call support is not responding. Please refund my payment and confirm me. Smart Card No: [protected]
+2 photos
Sun Direct customer support has been notified about the posted complaint.
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Sun Direct Customer Care
from Chennai, Tamil Nadu
May 5, 2023
Verified Support
"Dear Sir,
As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
Regards,
Sun Direct Team."