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3.1
Updated: Mar 29, 2026
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R
Reddy010
Jul 17, 2023
Jul 19, 2023
This thread was updated on Jul 19, 2023
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I tried to recharge my account with 345 Rs. for HD Kannada Gold Pack through PhonePe on Sundirect App. The transaction on PhonePe was successful but the Sundirect app is showing "Transaction failed".

Please help me asap.

TRANSACTION ID : T2307172215452357844997

Smartcard no: [protected]
Sun Direct customer support has been notified about the posted complaint.
View replies
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team"
Reply
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team"
Reply
Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team"
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    G
    geraldsydney
    Jul 17, 2023
    Jul 18, 2023
    This thread was updated on Jul 18, 2023
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    Address: UDHAGAMANDALAM

    Ii have charged my sundirect through alacarter sports 18 1 two days back but it is yet to be activated
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team"
    Reply
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team"
    Reply
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      A
      Abdchhbaj
      from Gwalior, Madhya Pradesh
      Jul 14, 2023
      Jul 17, 2023
      This thread was updated on Jul 17, 2023
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      My money is deducted from Paytm but my recharge is not done yet
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      I am facing the same problem
      Reply
      Sun Direct Customer Care's response, Jul 18, 2023
      Verified Support
      Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team"
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        N
        nbnaidu
        Jul 14, 2023
        Jul 17, 2023
        This thread was updated on Jul 17, 2023
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        I recharge 259 pack. My amount got deducted from account, But it didn't reflected in Sundirect My transaction
        So, im requesting for a refund as I made another transaction.
        SN : [protected]
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
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          T
          Ten 10
          from Ramanagara, Karnataka
          Jul 11, 2023
          Jul 13, 2023
          This thread was updated on Jul 13, 2023
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          As mentioned above I reacharged my dish connection twice from my number and from another number.
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team"
          Reply
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team"
          Reply
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team"
          Reply
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            P
            Pardhu454
            Jul 9, 2023
            Jul 10, 2023
            This thread was updated on Jul 10, 2023
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            Recharged channels deactivated before the tenure period. This is repeated so many times.
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team"
            Reply
            Pardhu454's [Complaint's author] reply, Jul 14, 2023
            smart card number: 70513795834
            Sun Direct Customer Care's response, Jul 15, 2023
            Verified Support
            Dear Sir,

            As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

            Regards,

            Sun Direct Team.
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team"
            Reply
            Pardhu454's [Complaint's author] reply, Jul 14, 2023
            smart card number: 70513795834
            Sun Direct Customer Care's response, Jul 15, 2023
            Verified Support
            Dear Sir,

            As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

            Regards,

            Sun Direct Team.
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              P
              Puneethcmshiralli
              Jul 7, 2023
              Jul 8, 2023
              This thread was updated on Jul 8, 2023
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              Hello Team,

              We have made incorrect Recharge to mobile number [protected] in the place of ID on 06/07/2023 for rs.1379.00. I have called and raised this issue many times. But still the balance is not reflecting in our account.
              I would request kindly refund back the amount to the mode which we made payment.

              Thanking you
              Puneeth CM
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              As per conversation, customer complaint regarding Wrong recharge same has been resolved from our end.

              Regards,

              Sun Direct Team.
              Reply
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                K
                Karnena Praveen Kumar
                Jul 4, 2023
                Jul 6, 2023
                This thread was updated on Jul 6, 2023
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                I made an recharge through sun direct app today ( July 4 th 2023) evening 8: 48 pm . And made an payment of 207 rs through paytm. But the transaction is failed ( shown in sun direct app). But the amount is deducted in my account through paytm.
                UPI Ref no:[protected]
                Order Id: 64646273
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                Regards,

                Sun Direct Team.
                Reply
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                  S
                  Souvik123@
                  from Rampur Hat, West Bengal
                  Jun 30, 2023
                  Jul 3, 2023
                  This thread was updated on Jul 3, 2023
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                  I have recharged my sun dth on 30th june 2023, friday evening around 7:36 pm for monthly plan ₹230.

                  The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through upi. Transaction id: 64531044 . Please refund my payment or done my recharged and confirm me. My smart card id is [[protected]].
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  As per the conversation customer complaint regarding Balance not credited issue same and has been already resolved from our end.

                  Regards,
                  Sun Direct Team.
                  Reply
                  "Dear Sir,

                  As per the conversation customer complaint regarding Balance not credited issue same and has been already resolved from our end.

                  Regards,
                  Sun Direct Team.
                  "
                  Reply
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                    R
                    Rohith Sajeev
                    Jun 25, 2023
                    Jul 17, 2023
                    This thread was updated on Jul 17, 2023
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                    I recharged the hd malayalam gold pack for 339 rupees including tax on[protected] morning and the amount was debited from my account at the instance and the transaction was said to be a failure.
                    Smart card number [protected]
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
                    Did ur issue get resolved?
                    Reply
                    Sun Direct Customer Care's response, Jul 18, 2023
                    Verified Support
                    Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      H
                      hathuzz
                      Jun 24, 2023
                      Jun 26, 2023
                      This thread was updated on Jun 26, 2023
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                      Heloi sir
                      Last day I had recharged my sun dircet hd account with ₹249 . But mistakenly it went into my previous sun direct account. Unfortunately it was g pay so I can't go anything over it. So I contacted customer care yesterday on the morning. They had requested me to wait for 24 hrs. And now the dead line is over. But no change had occured. If it will long for so many hours I would restrict your account .. I wish you will recover my problem as soon as possible. Hope good...
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
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                        R
                        raxen
                        Jun 9, 2023
                        Jun 12, 2023
                        This thread was updated on Jun 12, 2023
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                        I paid for HD Tamil pack of cost rs335. Through UPI. The transaction was successful but the sun app said it failed and my money wasn't refunded. Their customer care wasn't helpful in this matter and straight up left without resolving the issue
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
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                          M
                          Manojkumar Senthilkumar
                          from Tirupathur, Tamil Nadu
                          Jun 7, 2023
                          Jun 8, 2023
                          This thread was updated on Jun 8, 2023
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                          I have recharge my dth on 07 June 2023 where the transaction is successful of Rs.199 but it displays recharge is failed and my money is also debited . Kindly help me to get out of such issue . I have made the transaction from paytm.
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                          Regards,

                          Sun Direct Team.
                          Reply
                          Dear Sir,

                          As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                          Regards,

                          Sun Direct Team.
                          Reply
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                            A
                            Amal P V
                            from Kannur, Kerala
                            May 24, 2023
                            May 25, 2023
                            This thread was updated on May 25, 2023
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                            Address: Kerala

                            I would like to request for a refund as my payment for the sun direct plan got mismatched for the older setup box number -[protected] ( SHABIN P V -[protected] ) and payment of 729 plan was done on this Id.
                            This account was closed in earlier as the setup box had some issues and was replaced.
                            Transaction ID- [protected]
                            Bank Ref No- 0308V203a8O7
                            Payment Date-23/05/2023
                            Payment Time-01:48 PM

                            That's why requesting you to initiate the refund process and you can contact me at the number mentioned below.
                            Amal P V -[protected]
                            email- [protected]@gmail.com

                            Thank you
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            I don’t received any calls from customer care and the Refund not yet received
                            Reply
                            Sun Direct Customer Care's response, May 27, 2023
                            Verified Support
                            "Dear Sir,

                            We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                            Regards,
                            Sun Direct Team. "
                            "Dear Sir,
                            We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
                            Regards,
                            Sun Direct Team. "
                            Reply
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                              V
                              Vasudevan. R
                              May 21, 2023
                              May 22, 2023
                              This thread was updated on May 22, 2023
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                              I have recharged for 229 rs to Sun direct from Google pay but amount debited from account but it is not reflected in the sundirect account. I have recharged at 10.09 am on May 20 2023. I tried to call the customer care they are not responding. They are just rude. I feel like it is the worst service. I am regretting for choosing sun direct over Airtel DTH. Screen shot attached below.
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                              Regards,

                              Sun Direct Team.
                              Reply
                              Dear Sir,

                              As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                              Regards,

                              Sun Direct Team.
                              Reply
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                                V
                                varuna naik
                                May 15, 2023
                                May 16, 2023
                                This thread was updated on May 16, 2023
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                                We have sun direct dth at home in my brothers name as he was busy with his work I did the recharge and my brother also did recharge at the same time. How to solve this issue? I tried contacting customer care but no use I couldn't connect with customer care representative.
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

                                Regards,

                                Sun Direct Team.
                                Reply
                                Dear Sir,

                                As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

                                Regards,

                                Sun Direct Team.
                                Reply
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                                  S
                                  Shubham Suresh Tambde
                                  May 14, 2023
                                  May 16, 2023
                                  This thread was updated on May 16, 2023
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                                  Address: Khujare,shrivardhan ,raigad ,maharashtra

                                  I have recharged my dth on 14 may 2023 the transaction is successful and money also deducted but the recharge failed . kindly help me to refund my money .
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                  Regards,

                                  Sun Direct Team.
                                  Reply
                                  Dear Sir,

                                  We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                  Regards,

                                  Sun Direct Team.
                                  Reply
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                                    N
                                    Naveen karthi T
                                    May 13, 2023
                                    May 14, 2023
                                    This thread was updated on May 14, 2023
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                                    I paid 308 rupees in sun direct using upi ..amount debited but it shows transaction failed
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                    Regards,

                                    Sun Direct Team.
                                    Reply
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                                      K
                                      Karibasappa B
                                      May 13, 2023
                                      May 14, 2023
                                      This thread was updated on May 14, 2023
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                                      Address: KARNATAKA DAVANAGERE GUDAL

                                      Refund amount
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                      Regards,

                                      Sun Direct Team.
                                      Reply
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                                        A
                                        Andhe Prashanth
                                        May 9, 2023
                                        May 10, 2023
                                        This thread was updated on May 10, 2023
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                                        I had recharged Telugu combo pack but sun direct not activated the pack
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team"
                                        Reply
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