Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Yesterday i travelled from Chidambaram to chennai on PYB 595 Ultra Deluxe at 11 PM. Due to heavy rain and poor maintenance of the bus the entire bus flooded with rain water. Just before starting itself driver/conductor knew that problem as they just returned from chennai, and many of the seats were fully loaded with water. When the bus crosses pondicherry it is horrible situation, so we asked the driver to go to nearest depot and get us...

Dear sir, I booked ticket from Chennai to Coimbatore on 15.12.13 at 1730CHEPGT tripcode & Route no is H787 and the is from Chennai to Thrissur bus. And I had my mobile I showed my E-Ticket which had sent to my E-mail Id by TNSTC. But the conductor refused to accept the E-Ticket and he asked me to bring the ticket by taking print out. The departure time is 5.30 PM and I reached bus stand at 5 PM. I went along with my wife also. So I...

I have booked tickets in tnstc through my login on[protected]. one ticket for Trichy-Chennai travel on 6th september (PNR no T5537182) and two more tickets for Chennai-Trichy travel on 9th september (PNR no B5537323). Now i want to cancel both my tickets. Once i logged in to my account... There is no booking history of the 3 tickets i booked. It says no valid tickets available to cancel. I have those tickets in hand.. When i called the customer...

I usually board the bus 100 C (Cheranma nagar to Gandhipuram) from mani school at 8:10am. The bus arrives at Gandhipuram and then leaves to Cheranmanagar via Ganapathi. The bus driver Mr.Shanmuganathan was driving the bus today(06,Aug,2013). It is the usual practice of him as not to stop the bus at bus stops. Also he reaches much earlier to Gandhipuram bus stand and leaves from there earlier too. The bus timing mentioned in the time sheet...

Dear sir/mam',
I work in a private organisation, an mnc named Honeywell automation India Ltd. My company has provided me laptop for my official works and I regularly carry my laptop during my site visits to various places like salem, karur, cuddalore. Today I started to salem from trichy for my regular site visit at malco, mettur by tnstc bus, carrying my office laptop with me. I paid the usual ticket fare of rs.85 towards...

Sir,
My name is MITHUN KANTH.V. I had travelled in a SETC bus from
chennai to bangalore on 11/05/2012 around 22.00 and bus num is TN 01 N
8067. And well the ticket fare is 330 rupees ( for unreserved) and he
provide the ticket for this fare only but he collected 400 rupees
(330+70 extra charge)from me.

While i asked about this the conductor did not respond properly.

When...

A BUS (ROUT NO 633-SEMI DELUXE) BEING OPERATED FROM SALEM TO THIRUCHENDUR ON DAILY BASIS. AS PER THE SHEDULE DEP TIME OF THE BUS IS 9.30 PM BUT NOT EVEN SINGLE DAY IT WAS STARTED AS PER THE SHEDULE. THE BUS WAS NOT PROPERLY MAINTAINED NOR NEW BUS WAS OPEARATED AS PER OUR LONG TIME REQUEST. WE ARE UNABLE TO SLEEP DURING NIGHT WHILE TRAVELLING DUE TO NOICE CREATED FROM THE BUS ENGINE....

I would like to raise a formal complaint with SETC about Bed bugs on their busses. If they are not able to control the Bed bugs in their busses better they take back their service.

I had been repeatedly informing the conductors of the busses and no response till date.

My sincere advice to every single person to avoid taking up SETC busses for transport....

The Ultra Delux bus running from Salem to Ernakulam has lot of bedbugs The cst of the ticket is very high but it not even maintained to control the bugs. Lot of chidren suffered a lot while travelling in these buses. Earlier, this bus will have TV but not in running condition. I heard the same situation in other UD buses operating to Bangalooru....

This is ashish from coimbatore. I sent this complaint regarding of non stopping of bus(route kanuvai)
Bus-s11, is plying from gandhipuram to kanuvai, via P&T Quarters.On April 3rd 2025 i boarded this s11 bus at gandhipuram bus stand 6:30pm and wanted to drop at P&T quarters. But the bus haven't stopped. Even the bus driver and conductor didn't listened to me and was rude. But he concentrate only to drive the bus.
So i request you take a proper action on this complaint. This is not the 1st time this has happened with this bus but repeatedly.

On 26/02/2025, I tried to book 2 tickets from Madurai to Madikeri in SETC. Amount Rs.1930 has been debited from my account but ticket was not booked. TNSTC Reference Number:[protected] Please resolve this complaint and refund the amount as soon as possible. TNSTC username: Sakthi siva balamuruga Mail Id:[protected]@gmail.com Regards, M Sakthi

I have booked a ticket from Kilambakkam to Nagercoil in the date of December 13 2024 for Rs. 725. But after payment I got an error and the booking failed. Please take this issue into account and make a refund as soon as possible.

I am reaching out to report a serious and recurring issue regarding the presence of insects in the AC bus operating from Bangalore to Ooty (Trip Code - 2240BANOOTCC01A). This problem has been particularly troubling for passengers seated near the windows, as cockroaches and other insects regularly appear and often come into direct contact with passengers, creating a highly uncomfortable and unhygienic travel experience.
During my recent journeys on this route, these insects have frequently crawled onto seats, bags, and even passengers, which is both unpleasant and concerning for health and safety. Despite notifying the bus conductor on multiple occasions, no action has been taken to resolve this issue so far.
As a regular passenger on this service, I respectfully request that immediate action be taken to thoroughly clean and disinfect the bus to prevent this issue from continuing.

My delivery parcel never arrived, and after several follow-ups, I was informed that the lorry carrying my goods had caught fire. This is by far the worst Salem, Chennai, Chittoor Mettur transport service I have ever encountered. The company, MSS Transport, is highly unprofessional and irresponsible at all levels—staff, management, and even the manager. They failed to provide any proper communication or updates about the situation, leaving me in the dark.

I strongly advise against using this transport service. Not only did I lose my money, but I also experienced immense frustration due to their negligence. Their lack of punctuality and accountability is shocking. If you value your time, money, and peace of mind, avoid MSS Transport at all costs. This is a fraudulent and unreliable company.

I attempted to reserve one ticket with SETC on October 14, 2024, from Chennai to Coimbatore. My account has been debited Rs. 565, but the ticket has not yet been reserved. Please settle this issue and issue the money back as soon as you can.

I have attached the transaction snip below for reference.

I have booked a ticket from Thanjavur to Bangalore for 4 th November. The amount has been sent to TNSTC via UPI. But I didn't get any ticket. I have waited 1 day for the refund and I am complaining about this issue. There is no proper information or response about the issue from their end. I didn't know where and what to do with this issue. Consider my complaint and do the needful.
Thank you,
Vijayeshwaran T

Respected Sir/Medam

We are farmers selling fruits and vegetables on daily basis in chennai by travelling from our village to Chennai by Bus (112A, 112B) which is comes from Uthukota dipo and runs in Route of Sathyavedu to Koyambedu.

Regularly we are travelling in 112A at morning 4.00 Am we are taking ticket for us and for our luggage but we are facing the most important issue is demanding comission for the luggage if we are not giving the amount what they demanding they are not allowing us to get in to the bus and use to abuse the passenger with their vulgar words.

That too the driver is fixing the rate and ordering to the conductor to take that if he is not giving then don't allow to get in.

I myself insulted like this many times by getting in to the bus with my luggage and the forcedly throwing me out for not giving the comission which they demand.

Is this a government transport or private transport I don't know.

And they are suggesting to the 112B bus drivers and conductors not to allow the particular passanger if he is not giving the comission which they fix.

A senior driver is fixing how much spare is for the luggage and how much the comission is and he is encouraging the junior conductors to following his suggestions.

The things which we are not able to agree is he is strongly with dare and with high pitch voice infront of all passengers telling that if you want to complaint you can go and do whom ever you want ( COMMISSION KUDUKKA MUDIYALENNA YETHA MUDIYADHU YEVAN KITTE SOLLIKKIRAYO SOLLIKO PO) means still I am not understanding that the bus is governments or his own bus.

I don't know his name a aged person wearing blue shirt with less hairs doing all these and he is suggesting to the next shift people's also to follow the same.

The same thing is doing by the next shift driver wearing coffee colour shirt.

Is the rules and regulations of government buses are changed. That driver can fix the spare and he can demand the comission from the passenger what ever he want and if the passenger is not supposed to give he can throw him forcedly from the bus.

I want a clarity from the government side who given him that confidence that a driver can insult a passanger for not giving the comission and force to get down and can say the word whom ever you want complaint go and do it.

I want answer for this infront of nearly more than 50 passangers in the bus he is saying YEVAN KITTE SOLLIKIRAYO SOLLIKO PO means what is his confidence is he feels he is the owner of the bus.

This is not happening for me lot farmers who are travelling in these two buses facing daily basis.

A government employee who is getting salary PF, ESI and leaves more than enough is demanding comission from a farmer doing small scale business which he will get for his one day expenses. How this society will change .

A person that do driving a bus is fixing the price and comission and he is feeling that he is the owner of the bus and he is the government means where is the rules and regulations for him.

We need justice on this and we have to destroy that confidence on the particular driver from your side. We have to prove that a common man can do anything with your action taking on him.

We need justice on this.

Thanking you.

From all the farmers.

R Suresh ( [protected] ) from Tiruchirappalli and having issues of local bus no 128 route Thuvakudi to Trichy Central bustand, not coming at proper timings and facing more problems for school + college students and workers to go at correct timings, more over there is no private bus in this route and only government buses running for every half an hour, kindly take immediate action about this complaint,
Thanking you
R Suresh Kailashanagar kattur Trichy 620019
Mobile no [protected]

Hi

We tried booking ticket 3 times..
Bus from - Pondicherry to chennai
Bus time - 15:10 PM
ROUTE no - 803EUD
Date of journey - 17/08/2024
Amount debited - Rs. 420 + Rs. 420 + Rs. 420 = Rs.1260

Transaction reference number for 3 payment, that I received from [protected]@billdesk.com :
YAX[protected], YAX[protected] and YAX[protected] which has been successfully updated to merchant .

For all the three times, I tried booking with my card, From TNSTC website I got a message "Error, please try again later"

So I tried 3 times..
All 3 times my amount got debited from Bank. But I didn't get any Message from TNSTC regarding PNR or In the website success message. So we didn't know ticket was booked, so we didnt travel.

So Duplicately 3 times Seat has been booked. And my amount Rs.1260 got debited.
Could you please help me get REFUND for Rs.1260 as mentioned above.

I have mailed the same to [protected]@tnstc.org
[protected]@billdesk.com

I have contacted below numbers Already, but no updates on Refund. No replies received on my Refund status:

[protected],
+[protected]
+[protected]
+[protected]

I'm attaching my Billed amount screenshot, Booked details, and the mail from [protected]@billdesk.com

KINDLY PROVIDE ME REFUND OF RS.1260, AS THIS HAPPENED DUE TO TNSTC WEBSITE ISSUE / SERVER ISSUE, WHERE MY AMOUNT GOT DEBITED 3 TIMES, BUT NO SUCCESS MESSAGE OR ANY DETAILS REGARDING MY BOOKING I RECEIVED IN MY MOBILE NUMBER.

Hi,
I have booked bus ticket for my family today (9 sep 2024 15.25 and 9 sep 24 15.59) for travel on date 10 September From pattukkottai to chennai and i paid through UPI transaction i have received message and mail confirmation ticket amount has been debited rs. 1080but ticket not booked it's showing failed on app.financially am very down please kindly help to get refund amount as soon as possible