Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

On 16 Jan i booked my ticket from madurai to chennai and went payed my amount through billdesk after the payment was done the page started to reload and showed error fory ticket, I did not get any ticket and my money was also not given back.This was a huge disappointment from passanger side I tried to contact many customer care number none gave a effective answer.I am requesting you to refund the amount at the earliest.

Hello,
I would like to report a complaint against some Conductors providing overcharged tickets.I often board the bus from Chennai One to Perungudi. The ticket rate is 15 rupee for Non AC and 20 for AC.
There is a conductor who always gets 19 rupee instead of 15 rupee, and if we try to ask him he behaves very rudely. This happened a lot of times. Even though people were asking in my palace, all of them ignored.
We kindly request you to advise the Conductors.
SInce we don't know the name, we shall share the information of the bus we travelled in.
Details.
Bus Number: TN 01 AN 2903,
Reached Perungudi around 5:28PM.
Date: 17- January 2024.
Boarded from Chennai one around 5:20PM

While traveling from gandhipuram, Coimbatore to kiranatham, coimbatore 63B bus 07.01.24
11.50 conductor has not given the amount and they leftout me from the bus.They gave me lot of trouble, one day work has gone for me. I need my money and damage for me plz

Many bedbugs in this bus ( Villupuram to Coimbatore) Iam writing to bring to your immediate attention a highly concerning issue I encountered during my recent travel . Unfortunately, I experienced a severe case of bedbug bites, causing considerable discomfort and distress.

I discovered evidence of bedbug infestation, which led to multiple bites on various parts of my body. This experience has not only impacted my physical well-being but has also greatly affected my overall satisfaction.

I trust that you will take this matter seriously and promptly address the issue to maintain the standard and ensure the comfort and safety of your passengers.

I am a law student. I am rising this complaint because o[censored]ncomfortable and dangerous journey in damaged town bus which was being run by TNSTC. I have travelled from Tiruppur old Bus stand to vanjipalayam in this town bus on 04.01.24. Town Bus Name - 25 C and bus number-(TN 33 N 2840). The journey was very uncomfortable because the windows were shaking very vibrantly and making heavy noise.

Also most the seats were torn and...

[protected] is the UPI transaction ID

Google pay transaction ID
CICAgLCo6-bWKw

Here are the details but no ticket is booked. I need a refund.

I'm here by writing this letter to inform about an bad behaviour which I had today 5 Jan 2024 by the conductor of the bus no TN 38 N3064. His behaviour towards to customer was so rude has like he owns the entire plans forgetting he is getting paid by our tax money.
I was traveling for kanuvai to edayarpalayam.when he denied giving me the Balance and was ordering me and harassing me and even started ordering me being an begger to obtain Change.and when i stood about his harassment he stopped the bus and ordered me to get off the bus.i need justice for the harrasment i faced by This today!

I am Gokul from coimbatore I booked 5 tickets for the date 16/1/2024 at 20:42 from Kumbakonam to Coimbatore (Trip code : 2042KUMCOIKK01L ) on the date 3/1/2024 about 9:50 PM (21:50) .After the payment the amount was debited from my account but the website showed some error and I didn't receive any tickets confirmation message or mail. I Kindly request for a refund of the amount 1390 as soon as possible.

I am a consumer of this TNSTC bus services. I travelled in a town bus from Somanur to Tiruppur- (Bus No: TN 38 N 3001). I felt so much of inconvenience like the window glasses were shaking heavily causing so much of noise and made the passengers so disturbed. Also most of the seats were torn and placed empty seats. There is no proper seats for the journey. I am so much disappointed by travelling in this bus. So make some improvements and repair the glasses and seats as soon as possible.

Dear sir/madam

I am writing to express my dissatisfaction and frustration with the recent experience I had while booking a bus ticket through the Tamil Nadu government's online portal for the Bus transport Sect service. On December 30, 2023, I booked a bus ticket from Coimbatore to Hosur.

However, to my dismay, the system generated an incorrect reservation number (PNR NUMBER), making it impossible for me to locate my booking details or cancel the ticket. This has caused me significant inconvenience, as the provided information does not match any existing records in the system.

I have attempted to reach out to the customer support service, but unfortunately, my concerns have not been addressed adequately. The lack of a proper resolution is highly distressing, and I am left with a non-functional ticket and no means to rectify the error.

I request prompt attention to this matter and a thorough investigation into the cause of the incorrect reservation number.

This incident has not only wasted my time but has also raised concerns about the reliability of the online booking system. I trust that you will take immediate action to rectify this issue and prevent such inconveniences for other passengers in the future.

The wrong one they provided is T50893853
Proof is attached below

Thank you

Sincerely,
Ragul
[protected]

26 December 2023, ஒரு பஸ் பயணியின் அனுபவம்

விளக்குகள் எரிந்து கொண்டிருந்த நேரம், தூக்கத்தில் இருந்து ஒரு சிலர் மட்டுமே விழித்தெழுந்தனர், ஒரு பேருந்து
( TN 01 N 1820)

நடத்துனர் தனது பேருந்தில் ஏறுமாறு பயணிகளை அழைத்தார். பயணி அவரது நுழைவை ஏற்றுக்கொண்டார். அவர் பேருந்தில் நுழைந்த பிறகு, பேருந்தின் உள்ளே பொறுப்பற்ற தொல்லைகள் கேட்டன. அவர் ஓட்டுனரிடம் உங்கள் அளவைக் குறைத்து அதைக் கேட்க முடியுமா என்று கேட்டார். ஒருவேளை ஹெட்செட் அவருக்கு பொருத்தமாக இருக்கலாம். நான் ஆடியோவைப் பயன்படுத்துவேன் என்றார்
நீ வேறு பஸ்ஸில் போ, என்றார்.

26 December 2023, ஒரு பஸ் பயணியின் மோசமான பஸ் ( TN21 N 1992)
அனுபவம். அப்போது இரவு எட்டு மணி. டிரைவர் இருக்கையில் இருந்து எந்த தொந்தரவும் இல்லை என்று பயணி பஸ்ஸில் ஏறினார். பின்னர் அது ஒரு பேருந்து நிறுத்தத்தை கடந்து பல பயணிகள் இறங்கினர். ஓட்டுனர் இருக்கையில் இருந்து பாடல் வரிகள் மற்றும் இசையின் தொகுப்பு கேட்டது. அதை ஓட்டுநர் அல்லது நடத்துனர் செய்யலாம். சத்தமாக பேசவோ அல்லது மற்றவர்களுக்கு இடையூறு விளைவிக்கும் வகையில் ஒலிப்பதிவு செய்யவோ வேண்டாம் என்று பயணிகளுக்கு அறிவுறுத்துவது நடத்துனரின் கடமையாகும், ஆனால் அவர்கள் அதில் ஈடுபடுகிறார்கள். அது ஒழுக்கமின்மை. வழியில் ஏற்கனவே போதையில் இருந்த இரண்டு பயணிகள் ஆடியோ செட்டுடன் சேர்ந்து பாடி சத்தம் போட்டனர். கூடுதலாக, அவர்கள் ஒலியை அதிகரிக்க டிரைவர் விரும்பினர்.
பொறுப்பற்ற நடத்துனர் மற்றும் ஓட்டுனர்.
இப்போதெல்லாம், நம்மில் பெரும்பாலானோர் கேட்க சொந்த மொபைல் வைத்துள்ளோம். நாம் விரும்புவதை மற்றவர்களுக்கு தொந்தரவு செய்யாமல் கேட்க ( ஹெட்செட்)
முடியும்.

ஒரு பஸ் பயணியின் மோசமான பஸ் ( TN21 N 1992)
அனுபவம். அப்போது இரவு எட்டு மணி. டிரைவர் இருக்கையில் இருந்து எந்த தொந்தரவும் இல்லை என்று பயணி பஸ்ஸில் ஏறினார். பின்னர் அது ஒரு பேருந்து நிறுத்தத்தை கடந்து பல பயணிகள் இறங்கினர். ஓட்டுனர் இருக்கையில் இருந்து பாடல் வரிகள் மற்றும் இசையின் தொகுப்பு கேட்டது. அதை ஓட்டுநர் அல்லது நடத்துனர் செய்யலாம். சத்தமாக பேசவோ அல்லது மற்றவர்களுக்கு இடையூறு விளைவிக்கும் வகையில் ஒலிப்பதிவு செய்யவோ வேண்டாம் என்று பயணிகளுக்கு அறிவுறுத்துவது நடத்துனரின் கடமையாகும், ஆனால் அவர்கள் அதில் ஈடுபடுகிறார்கள். அது ஒழுக்கமின்மை. வழியில் ஏற்கனவே போதையில் இருந்த இரண்டு பயணிகள் ஆடியோ செட்டுடன் சேர்ந்து பாடி சத்தம் போட்டனர். கூடுதலாக, அவர்கள் ஒலியை அதிகரிக்க டிரைவர் விரும்பினர்.
பொறுப்பற்ற நடத்துனர் மற்றும் ஓட்டுனர்.
இப்போதெல்லாம், நம்மில் பெரும்பாலானோர் கேட்க சொந்த மொபைல் வைத்துள்ளோம். நாம் விரும்புவதை மற்றவர்களுக்கு தொந்தரவு செய்யாமல் கேட்க ( ஹெட்செட்)
முடியும்.

In morning bus from Bangalore to thiruvannamali, bus no.TN 32 N 4448, the conductor had reserved a seat by keeping his bag foor someone he knows.. on removing the bag and sitting in the seat he started to fight. As a female passenger who has paid the bus fee I feel disrespected to travel in this bus.. The seat had no reservation also and is not a disability/elderly reserved seat.I beleive every passing has a right to sit anywhere they want and no one has a right to reserve seat by keeping a bag for a passenger who is getting into bus many stops away.. Look into this matter please.

Mohanraj, my wife and 2 children’s travelled from Dindukal Ticket : No (064579, 45288) which is travelling to Coimbatore Bus Stand) from Dindukal

While i was travelling in dindukal Bus stand my luggage was missing in bus, I request you to trace my bag and kindly let me know. It is a Red colour Bag (Oval Zip Front Zip). Inside the bag one cell phone and 4000rs cash. I was suspecting a person co passengers told me that young person took my bag he was sitting behind my seat.

Thanks & Regards,
Mohanraj

I'm a daily traveller from pondicherry (Muruga theatre Stop) to chennai ( vengapakkam stop) . Today morning I got bus from muruga theatre at 10:30. Bus number was TN32N4520. I had an extremely bad experience from the conductor. While taking the ticket I said I need to go to vengapakkam, he gave me ticket to chennai, charging 190 rs. I said him that I need to go to vengapakkam. He shouted at me with bad words. Then he changed the ticket to mahabalipuram. And he forcefully get me gown in kalpakkam.
"There was other people in bus who got ticket to vengapakkam", BUT HE FORCEFULLY GET ME DOWN IN KALPAKKAM . AND I THINK IT IS BECAUSE MY SKIN COLOR WAS DARK, AND MAYBE MY CASTE IS LOWER THAN HIM, AND

I HOPE I WILL GET JUSTICE.

SINCERELY,
DR. LEYA GEORGE
JIPMER HOSPITAL
MEDICAL ONCOLOGY
MOB:[protected]

I have reserved my ticket from Nagercoil to Chennai, 3:15PM timing. But, reserved bus not coming and I transferred to another bus, 4:50 PM timing.

Allocated seat was very last, and it was located direct tire side. Recently I have gone operation, and my comfort was totally collapsed for your irresponsible duty.

Same issue happened yesterday's travel of Chennai to Nagercoil. Why this confusion? I need proper explanation from TNSTC end.

PNR No.: T49865385, Booked Seat : 12 & Allocated Seat : 21

PNR No. : T49865455, Booked Seat : 13 & Allocated Seat : 9

I am travelling chennai to neyveli contactor not pickup the call before start travell . Agin i maked he pickup after he said already bus stared nearly i by walk and got bus .the contactor talk vey bad him behaviour also very bad .he asked why you call me ? . I really suffer.
* TNSTC * PNR:Y50552895, DOJ:22/12/2023, Conductor Mobile No: [protected], Vehicle No:TN32N4093, Route No:199O. Click https://www.tnstc.in/SETCWeb/FB.do?PNR=Y50552895 to share your experience. Download TNSTC App http://bit.ly/391KHPb?Link to Track My SETC Bus [Trail]:https://starter67676.page.link/1wGc

Pudukkottai to nagudi green bus TN.55 N.0645 damaged roof on bus with improper condition.. It damage to passenger also

Booked 2 tickets for Tuticorin to Salem on 19-Dec-2023. However, due to floods, the bus wasn't operated. Kindly refund the ticket amount of Rs.875

PNR Number - T50340136
OB Ref Number - OB[protected]