Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

I am kalingan Rajendran from chennai . I have booked bus ticket thru mobile Tnstc app.my money deducted from my account but ticket not booked. i am try many more time to contact customer care nothing has to be done, kindly refund my money by today.

ticket booked date : 24.02.2024

Transaction ID T2402241408411383999154

Tn72 2319 the bus conductor says do not stop in bus Stop but I say to this bus will be stop in all stop and conductor do not responses
Route: Tirunelveli to Tenkasi
Bus stop: Karupuliyuthu
Time:8.00pm
Date 22:02:2024
Please take any action in this kind of conductor duties and all the poor peoples also suffer.

The S43 Bus from Villivakkam to Pudur is not very frequent, causing a lot of inconvenience to the general public at large. The time gap between each bus is almost an hour, even at peak hours. A lot of people depend on this bus to commute on a daily basis. Kindly look into the matter and resolve at the earliest.

Hi,

I was stopped by the conductor of the TNSTC bus while entering the bus(attached bus and conductor detail below). As I am getting down at Thamarai palayam, I was stopped to get into bus earlier and allowed to go inside before 5 minutes of its departure. They are allowing the people heading to karur to sit inside irregarding of their arrival time. Seats are reserved for them. We are also paying the money and travelling in the bus. Since they are travelling for 2 hours we are not supposed to be stopped at door. Rights should be equal. First comes first served. We were waiting for long time but people coming at last moment are allowed to travel its is not equal. My concern is that why half people should stand down and half should be seated. It is common behaviour in private bus conductor(Erode to Karur route) but I didn't expected it from tnstc bus. I would be like report this problem on behalf of the people who were sufferring regularly due to this kind of issue. This kind of behaviour should be punisable. I hope some change will happen for this kind of problem.

Bus number : TN 45 N 3526
Conductor name : A. Senthil kumar (Batch number: 34603)
Route : Erode to Trichy
Departure time at Erode bus station : 5.55PM

Sir,

I am from Annur, coimbatore district Tamilnadu pincode-641653
I my area Jeeva Nagar to Annur bus stand to travel we have morning bus in Jeeva Nagar Bus stop
7.15 AM private bus
8.00 AM Town bus coming some days only, not in all days
8.30 AM Town bus

for going work we need 8.00 AM bus to come regularly from
Mettupalayam to Annur route
Please make facility for this to the people in our area.

I had tried to booked ticket on 05/02/2024 from maduari to thiruvannamalai but amount of Rs. 385 got debited, but my ticket had not been booked. When checked the booking details it shows "Failed " status.
OB No. OB25927113
BOOKING DATE-05/02/2024

So, I kindly request to look into the issue and provide me with my refund as soon as possible.

Today I traveled on Tamilnadu town bus no TN 29 /N 2719 at housur towards Attipalli at 7.50PM 21-Feb-2024. The ticket fair is 11rs and I geva it as 10rs coin and a one rupees coins.the conductor refused to accept the 10rs coin pretexting the coin is not valid and he stopped the bus and forced me to de-board the bus. The behavior is illegal and violation under section 6.1. I request the concern official to take necessary action

The Tracking details of the bus S43 are not updated on Chalo app for the past few days. Only one bus is showing on Chalo. Kindly, look into the same for the convenience of the General Public.

I am going in this bus for more than one year but they are not coming on time. We have complained many times but they are not responding. Thier is only one bus they are providing in school and college timing so the students are standing in steps and coming. I am sincerely requesting to provide one more bus at the time of 8.00 to 8.30 and ask the drivers to come on time some times the 6.30 bus is coming on 7.30 or 8.00 this is not happening for one or two days daily they are doing like this. Some drivers r not giving respect to elders for females bus fairs are free so they are not respecting elders or ladies they r asking us to leave the bus whole running. Some r using bad words so please consider my complaint... Thanking you

I have booked Ticket from Chennai cmbt to Velankanni in setc bus... Travel date 20/02/2024 timing 7am morning... We have reached the cmbt by 6.30itself... there is no proper help desk and guidelines in the cmbt where the platform to get bus... Because of your irresponsible attitude bus has started by 6.45 itself from the cmbt which is not the time... Since we are the reservation passengers not made a call and took the the bus... Driver and the Conductor says that time keeper said that there is no reservation for 7am bus... How the hell you people be like this to the public... We are paying the money to govt but we are facing the problems... The next bus drivers are complaining that we asked without the time you leaving earlier but they ignored... Is this the way govt access for the public... Also we have reserved tickets till Velankanni but the drivers are forcing to get down in nagai pattern due to their is no ticket after the drop bus will be empty so asking is to catch another bus... I want to take action plan on this complaint orelse am ready to go next level of escalation... Vehicle number is mentioned here

Today morning[protected] around 5 to 5.10am iam waiting for the bus stop at Thuckalay Old Busstand to going Vadasery. That time TN 74 N 2003 bus was came and I put in hand signal to stop the bus, but the bus was stopped so far the bus stop. Iam getting off bus and move near to conductor and asking the tickets for Vadasery for that conductor shouting to me why are you stop the bus iam said that iam going to Vadasery that's why stop the bus. Again again he shouting to why are you stop the bus and I replied this bus is going to Vadasery then why are you shouted me and I claimed please stop the bus iam getting down from the bus and he replied you go and asked to driver for stop the bus and iam going to asking driver for stop the bus for getting down. Then driver stop the bus between place Puliyoorkurichy and Kumarakovil Junction and iam getting down from the bus.

So requesting to you for kindly take a warning for that conductor don't mis behaviour in passenger.

Warm Regards
Gopal R
[protected]

Bus no.TN 29 N 2883 S/C *52+2. I had boarded the bus from Salem at 6:00am on 17th Feb 2024.Upon reaching Dharmapuri at 7:30am I checked that my red bag has been stolen. The conductor was not being helpful in such situation and was being rude from the start and continued being rude.I want help from the authorities in finding my maroon Samsonite suitcase.

Buses going from coimbatore to salem through bhavani bypass routes are not allowing passenger to enter into the bus if they have to drop them in between stops like sangagiri (637301) and other subsequent stops before salem and after bhavani bypass stops.

I'm Manoj Kumar V I was travelling udumalpet to pollachi in pollachi government bus I lost my purse that's more important coz I've a important things in that & cash 500rs money is not that much important but the purse is important.

In total, there are over a hundred people living in this area, all of whom are farmers. Ninety percent of government buses refuse to stop and tell passengers to get off at the next stop. In town, there are two or three bus stops within a kilometre, but this one does not accept any stops at all. I have a resolution letter from a previous resolution, but it is useless, please refer attached document.

I request you to please take a action ASAP, we required a BUS STOP.

PLEASE SUPPORT FARMERS.

I am writing to formally file a consumer complaint against TNSTC Salem regarding a service issue I encountered during my journey on one of your buses. The details of the incident are as follows:

1. **Date and Time of Incident**: On January 22nd, 2024, at approximately 12:30 AM, I boarded one of your buses from Salem to Bangalore.

2. **Bus Details**: TN 29 N 2756

3. **Payment Details**: I paid a fare of 500 rupees to the conductor upon boarding the bus.

4. **Issue Faced**: Despite my payment, the conductor failed to provide the correct change. I was only given 40 rupees, leaving a discrepancy of 300 rupees.

5. **Conductor's Response**: When I raised this issue with the conductor, I was met with uncooperative behavior. The conductor denied any wrongdoing and refused to rectify the situation.

6. **Impact on Me**: The failure to receive the correct change caused significant inconvenience and financial hardship upon my arrival in Bangalore.

7. **Request for Resolution**: I request TNSTC Salem to thoroughly investigate this matter and take appropriate action against the conductor involved. Additionally, I seek reimbursement for the outstanding amount of 300 rupees as compensation for the inconvenience caused.

8. **Enclosures**: Attached to this letter are copies of my ticket, as well as any other relevant documentation supporting my complaint.

9. **Contact Information**: Please feel free to contact me at the provided email address or phone number for any further clarification or information regarding this complaint.

I expect a prompt and satisfactory resolution to this matter. Thank you for your attention to this complaint.

My father is an retired driver in Tamil Nadu transport corporation. He traveled from Tambaram to Kanchipuram
Time : 7 Am
Bus number : TN 21 1795
Bus depot : Kanchipuram depot
My father has free retired bus pass but conductor asked him to take ticket (rudely) and tell him to step out of bus Infront of every passenger. My father refused and show him the bus pass but he told it's ok take ticket or step out. He took the ticket. Those actions of him affect my father's mental health and physical health (he is a Bp patient). I request you to take action against the bus conductor for insulting my father Infront of every passenger.

TN68N1077 12, 02, 24 from trichy to Velankanni night 10, 30 pm started bus from trichy central bus stand to Velankanni, driver over speed and dangerous driving all Ladies passengers scared and they are said stop the bus but the driver not hearing and conductor talking rured, without response

I got on the bus near sastra college. I was wearing black and white. I left my lunch bag in the government bus, near the driver seat. I forgot about it and got down in TVS TOLGATE stop. It was a new lunch bag and I liked that water bottle along with other things in the bag.

I am small businesses man who transport milk from madharapakkam to lucas chennai through PTC regularly..

Regularly conductors in PTC bus are demanding commission for luggage other than luggage charge..

Like wise on 7th feb 2024 on 4.30 pm I get in to 112 in lucas and the conductor is demanding 150 for empty cans.
If it is ok then continue or else get down from the bus and go to other bus..

He forced me to get down from the bus because of i am not accepted for giving 150.

I need justice for this.
Ia this the way you trained to your conductor to behave with the passenger in this manner..

I request you to take necessary action on the particular conductor.

While coming with loaded laguage of 2 40lrs milk cans I will take full ticket for cans also for me 50rs each can 50rs still they are demanding 15 per can as their commission other than laguage ticket.

I don't know wether Tamilnadu govt is not paying them salary and instructing them to take commission and adjust.

These conductors are behaving like private bus conductors.

I experienced this in 112 and 112B.
Please take necessary action on this because of the negligence on this particular issue many of the small businesses doing poor people's are getting affecting.

In APSRT every thing going in a proper manner why it is not in PTC buses.