Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

R Suresh ( [protected] ) from Tiruchirappalli and having issues of local bus no 128 route Thuvakudi to Trichy Central bustand, not coming at proper timings and facing more problems for school + college students and workers to go at correct timings, more over there is no private bus in this route and only government buses running for every half an hour, kindly take immediate action about this complaint,
Thanking you
R Suresh Kailashanagar kattur Trichy 620019
Mobile no [protected]

Hi

We tried booking ticket 3 times..
Bus from - Pondicherry to chennai
Bus time - 15:10 PM
ROUTE no - 803EUD
Date of journey - 17/08/2024
Amount debited - Rs. 420 + Rs. 420 + Rs. 420 = Rs.1260

Transaction reference number for 3 payment, that I received from [protected]@billdesk.com :
YAX[protected], YAX[protected] and YAX[protected] which has been successfully updated to merchant .

For all the three times, I tried booking with my card, From TNSTC website I got a message "Error, please try again later"

So I tried 3 times..
All 3 times my amount got debited from Bank. But I didn't get any Message from TNSTC regarding PNR or In the website success message. So we didn't know ticket was booked, so we didnt travel.

So Duplicately 3 times Seat has been booked. And my amount Rs.1260 got debited.
Could you please help me get REFUND for Rs.1260 as mentioned above.

I have mailed the same to [protected]@tnstc.org
[protected]@billdesk.com

I have contacted below numbers Already, but no updates on Refund. No replies received on my Refund status:

[protected],
+[protected]
+[protected]
+[protected]

I'm attaching my Billed amount screenshot, Booked details, and the mail from [protected]@billdesk.com

KINDLY PROVIDE ME REFUND OF RS.1260, AS THIS HAPPENED DUE TO TNSTC WEBSITE ISSUE / SERVER ISSUE, WHERE MY AMOUNT GOT DEBITED 3 TIMES, BUT NO SUCCESS MESSAGE OR ANY DETAILS REGARDING MY BOOKING I RECEIVED IN MY MOBILE NUMBER.

Hi,
I have booked bus ticket for my family today (9 sep 2024 15.25 and 9 sep 24 15.59) for travel on date 10 September From pattukkottai to chennai and i paid through UPI transaction i have received message and mail confirmation ticket amount has been debited rs. 1080but ticket not booked it's showing failed on app.financially am very down please kindly help to get refund amount as soon as possible

On 12/08/2024, I tried to book 2 tickets from Chennai to Trichy in Uldra delux bus In TNSTC. Amount Rs.695 has been debited from my account but ticket was not booked. TNSTC Reference Number: OB[protected].
Please resolve this complaint and refund the amount as soon as possible.
TNSTC Registered mobile number : [protected]

Regards
N.Vimalesh

Dear Sir/Madam,

I am writing to lodge a complaint regarding the bus service from Thirunelveli to Thinkal Nagar on the 23rd of July 2024.

Incident Details:
Bus Number: TN.74.N.1958
Route: Thirunelveli to Thinkal Nagar
Date and Time: 23rd July 2024, 8:45 AM
Location: Bus Stop near the court in Vallioor, Tirunelveli District
Description of the Issue:
In recent days, passengers were instructed to wait at the bus stop near the court in Vallioor, as buses would not stop at the usual stop. Even on the 22nd of July 2024, all buses on this route stopped at the newly designated bus stop near the court in Vallioor, as per recent instructions. However, on the following day, 23rd July 2024, three buses did not stop at the bus stop despite our presence there. We had to chase the bus and eventually stop it at a different bus stop near Therku Vallioor. This caused significant inconvenience to all the passengers waiting at the bus stop.

Request:
I kindly request you to investigate this matter and ensure that the buses stop at the designated bus stop in the future, as instructed. Such negligence disrupts the daily commute and causes unnecessary stress to passengers.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Tnstc operated from Chennai to tiruppathur(PNR T[protected], conductor name : naveen kumar has speak rude even I was reached to the boarding point 10 minutes delay.He should be punished. This is unnecessary for him to speak unpleasant words among passengers.I will attach voice note if needed...

Bus TN39N0158 Tiruppur-Salem Express. It is not "1 to 1" and not a "Non Stop" bus. Nowhere in the bus mentioned as NON STOP or 1 TO 1. It started from Tiruppur at around 9.20PM and I asked ticket for Chithode. Conductor "P.Sakthivel" denied ticket for Chithode. He said this bus is 1 TO 1. So, it cant go to chithode. Then I asked ticket for PERUNDURAI. He gave ticket for Perundurai Rs. 30(Ticket number: 001458). Another passenger got ticket for Vijayamangalam. If that bus is a NON STOP bus, then how come conductor gave ticket for Vijayamangalam and Perundurai. When the bus reached Perundurai(11.05 PM), I asked ticket again for Chithode, then also he denied. I said, there is no town bus as well, why are you denying the ticket for chithode. Also, I asked P.Sakthivel(Conductor) to show his stage sheet to confirm if there is no stop for chithode. He refused to show his stage sheet. Driver(he denied to tell his name. As driver was in driver seat, I was unable to see his name) also started scolding and asked me to step down the bus. I repeated again calmly, "I will surely step out from the bus, if you can just show the stage sheet." If there is no Stop for that bus, stage sheet should not have the stop name CHITHODE. he denied again and started scolding. As there is no townbus available after 11PM, noother option left, I asked ticket for BHAVANI BYEPASS(ticket number: 015851 Rs. 20) and reached there. Infront of me, conductor P.Sakthivel said "I have seen many people like you, do whatever you want". Lot of distress and I had to walk to reach chithode which is around 3 kilometers. Totally disappointed and feeling so stressfull.

On 11/06/2024 I booked ticket from Vedaranyam to chennai for journey date(12/06/2024) but ticket is not booked and ticket fare amount 560 Rs debited from my account. So, kindly refund my ticket fare as soon as possible.
Thank you,

From Salem to Thanjavur TNSTC. Bus departure from Salem at 3:45 p.m and arrived Thanjavur at 10:00 p.m. It took 6 hours 15 minutes for the total journey from Salem to Thanjavur. It is very very worst. They stops at each and every stop but the bus is one to one bus. Date 10/06/2024

எனது பெயர் ஷெரின். நான் 18/4/2024 அன்று 07.45 மணி அளவில் நாகர்கோவிலிலà¯�...⇄ இருந்து திருநெல்வேலிà®�...⇄ செல்லும் 1 to 1 பஸ்ஸில் பணம் செய்திருந்தேன...⇄ திருநெல்வேலி பேருந்து நிறுத்தத்திற்à...⇄ பேருந்து வந்தவுடன் கூட்டமாக மக்கள் இடம் பிடிப்பதற்காக ஏறும் வழியில் நின்று கொண்டு இறங்க வேண்டியவர்களை இறங்கவும் அனுமதிக்காமலà¯�...⇄ அங்குமிங்குமà�...⇄ தள்ளியதால், நானும் இன்னொரு பயணியும் கீழே தள்ளி விடப்பட்டோம். அதில் எனக்கு கையில் பலத்த காயமும், இன்னொரு பயணிக்கு தலையில் அடிபட்டு சுயநினைவு இல்லாமல் அவர்களை மருத்துவமனைக்�...⇄ அழைத்துச் சென்றனர்.

கூட்ட நெரிசலை பயன்படுத்தி சில ஆண்கள் இறங்கும் வழியில் என்னிடம் அத்துமீறியதைய...⇄ என்னால் ஒன்றும் செய்ய இயலவில்லை. கூட்ட நெரிசலை முறைப்படுத்த அரசு பணியாளர்கள் யாரும் எந்த முயற்சியும் எடுக்கவில்லை.

எனவே, இதுபோல் மேலும் நடக்காமல் இருக்க கூட்ட நெரிசலை குறைக்க மேலும் பேருந்துகள் திருநெல்வேலி டு நாகர்கோயில் வழியில் உபயோகப்படுத்à®�...⇄ மேலும் கவுண்டர் அடிப்படையில் டிக்கெட் விநியோகம் செய்தால் முண்டியடித்துà...⇄ கொண்டு பேருந்தில் ஏற முயற்சிக்க மாட்டார்கள். வெளியில் நின்று டிக்கெட் பெற்ற பிறகே வண்டியில் ஏற முயற்சிப்பார்à...⇄ எனவே இவற்றை கருத்தில் கொண்டு நடவடிக்கை எடுக்குமாறு மிகவும் தாழ்மையுடன் கேட்டுக்கொள்à®...⇄

I travelled in bus from IDAPPADI to BANGALORE. Bus conductor talked without respect for not having change. He talked the same way with others too. Though not having change is fault, talking without respect is unacceptable.
People should be treated with RESPECT.

On 27/05/2024, I tried to book 1 tickets from Chennai to Coimbatore in SETC. Amount Rs.535 has been debited from my account but ticket was not booked. TNSTC Reference Number: YIC[protected] Please resolve this complaint and refund the amount as soon as possible. TNSTC email:[protected]@gmail.com Regards, Sandhiya

Amount debited but ticket not booked
I had booked two tickets from Karaikudi to chennai on 19 May 2024. Amount Rs. 900 was debited from my bank account, but no ticket has been booked. I request you to kindly provide the refund.
Regards Nancy

Dear TNSTC Online booking service officer,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered while booking a ticket through TNSTC's online portal.

On May 10, 2024, I attempted to book a ticket through TNSTC's online platform for a bus service. However, despite the successful debit of the amount from my account, I did not receive any confirmation of the booking. Understanding that sometimes technical glitches may occur, I patiently awaited the confirmation but unfortunately did not receive it.
Given the urgency of my travel plans and not wanting to risk missing my journey, I opted to book a ticket with another private bus service. To my dismay, merely on May 12, 2024, at 9.15 p.m., I received an SMS approximately 30 minutes before the departure time of the bus, and from the conductor of the TNSTC bus, I received a call 5 minutes before the departure time with details of my PNR number[protected], conductor contact number ([protected]), and vehicle number (TN01 AN2400), indicating that my booking had indeed been confirmed.

I am disappointed by the delay in receiving confirmation, which led to unnecessary inconvenience and the additional expense of booking with an alternative service.

I kindly request that you look into this matter and ensure that such instances are addressed promptly in the future to prevent inconvenience to other passengers. Additionally, I would appreciate it if you could initiate the process for refunding the amount debited for the initial booking that was not confirmed.

Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve this issue promptly.
I look forward to your response and resolution.

Sincerely,
Vignesh R.
([protected])

I am doing milk business in Chennai.

I will carry a luggage of milk from daily in 112A and 112B.

I am getting a problem from the staff asking for commission apart from the luggage ticket. If the passanger is not willing they are abusing the passengers and asking to get down from the bus and suggesting to get another bus.

Is this the way a govt staff behaving with the passengers.

I am complaining the same issue for the second time but there is no response from your side.

I am facing the same issue on daily basis..

On today 27/04/2024 my wife tried to board 85 L bus at 12.15 noon which is travelling towards marthandam but she cant able to cross the road due to few vehicles. While crossing the road the driver of 85 L bus have using harsh words continuously infront of me. I dond like his behaviour i just asked her step down from bus on other stop as bus have started and i droped her on marthandam. Plse take necessary action against that driver who is not behaving like person who working for govt. He is behaving like he is giving free lift on his fortune. And kindly make sure this kind of drivers are not in service anymore or give him some kind of treatment.

I have booked ticket from salem to bangalore by 11 AM departure time. Initially i have started my journey from Chinnasalem to Salem by 8:20am. Usually it will take 2.5hrs maximum time duration from Chinnasalem to salem but bus got delayed and reached salem busstand by 11:15am . When i reached salem busstand, it could find that my reserved bus already departed but it did not receive any call from them, so i took next bus but they refused to take the same ticket which i booked . Since mistake is not mine, I request for refund that reserved ticket amount of Rs.317/-, Im feeling very bad because in KSRTC, they used to call 5-10mins prior to depart but i couldn't see that in TNSTC. Hereby i attached reserved ticket from salem to bangalore, for your reference and cross check. PNR number:L53926435

Respected sir

I have taken a bus ticket from chinnasalem to Bangalore on 21/04/2024 @9:15 pm my bus ticket fare is costed 285rs my seat was exchanged in KALLAKURICHI bus stand from a staff saying the which I was it is belongs to vip seat. The seat number is 11
Abd they didn't provide any alternative seats also

Thanking you
Kindly look into this seat issues sir

I have booked a ticket from Chennai to Kumbakonam for 4 adults.
Journey date: 19/04/2024 10:30 AM
Issue 1: I could see the journey date as 20/04/2024 and the passenger pick up time is 19/04/2024 10:30 hours.
Issue 2: I can see the Service start place as Chennai-PT DR.MGR BS and service end place as Kumbakonam. but the passenger start place as Kumbakonam and passenger end place as Chennai. But the Pick up point is Chennai.
We went to the Chennai-PT DR.MGR BS by 10 AM and checked with bus conductor by my booking was not on the list.
I tried to cancel the ticket but the amount is not refundable since the journey has already started.
There are lot of issues with the ticket.
Kindly do the needful.
Thanks

On 13/04/2024, I tried to book 2 tickets from Tirunelveli to Chennai in SETC. Amount Rs.1300 has been debited from my account but ticket was not booked. TNSTC Reference Number: OB[protected] Please resolve this complaint and p the amount as soon as possible.