Tata DoCoMo Complaints & Reviews

I am customer of tata docomo no:[protected] & [protected] (relationship no:[protected]. i had paid the bill of my number on due date vide receipt no:66334141 & 66336914 but still the company has barred my mobile number for the reason that i had not paid the bill in time. I am calling on the customer care 121 & 198 again and again but they are not listen at all.Even after paying them my no are barred . uday handa

Hi, I had a very bad experience with Dokomo. They incorrectly billed me in Jan 2014 and its August now they say we are working on your complaint and no resolution until now. I have send them e-mail recently but no reply siince last 15 days. My Dokomo number was [protected]

On 22nd July, 2014 I have applied for Prepaid Bill service of my Mobile No.[protected], and for that Rs25 deducted. But no any email sent to my email id from Tata Docomo. After complaint in customer care execuctive said that you have to go to Tata Docomo center for detais. That is not acceptable to me because as per request detais is to be sent in my given email Id. My complaint No. is PB080511. So please do the needful.

Purchased photon plus device and a pre paid 3 month 5GB plan in Bangalore (number [protected] a/c Id:[protected]. It didnot work from day one. Lodged complaint. They attempted but couldnot rectify it. Meantime 3 month period expired without using the product service. My investment gone waste. I mailed them that I dont need their services anymore. Then I switched over to a different service provider with an excellent customer focused services. Meantime, they didnot consider my request to disconnect the photon data service because they sent me a invoice after 2 months. I didnot understand how one can go ahead and invoice to customer when you have not rectified the service issue and more so after the customer has informed the services are no more needed ! I wrote them back to cancel the bill and disconnect the services immediately. They confirmed the service is now disconncted. But, voila ! I got the bill once again next month. But this time the bill amount was 4 times more !!! It was a pleasant surprise gift. Again, I took the trouble of explaining them. Didnot get any response however, 2 months down the line I received a notice from their legal cell to pay the due. Again, I wrote them back that this is a wrong billing. No response from them until last week where in, the same legal cell has sent me another prompt notice to pay the due within 3 days. After all explaining my doubts/concerns is the 'least' you could do. I recollect when govt owned bsnl land line went down in my home for more than a week without repair, they slashed my 15 days monthly rental as per rules and all I needed to do was give them a request letter. So I am really really surprised with my experience with photon. Since I didnot see their apellate and other contacts helping me much in the past, I have now written a complaint to their president Mr.Elango Thambiah 3 days ago and hoping things will be sorted out. Is there anything else that needs to be done to sensitize Tata Docomo ?

Dear Sir, I have recharge my tata photon dongel with Rs. 365.After Recharge within 7-8 days Net connection get lost as well as doesn't get connect upto 10-12 days due to Re-document submission.After submission of doc's doesn't connect Net. After 10-12 days net would be start means from yesterday. So, I doesn't have any complaint but I want to extend my validation date from 4th August to 16th August.So, I hope you help me to solve this problem.Contact me on my Email address.Thank you.

Hi, I keep Geeting Following Email from Support Team This is Very Bad service from TATA DOCOMO Hello! Greetings from Tata Docomo This is with reference to your email dated[protected] regarding network concern for your Tata Docomo Mobile number [protected]. I regret for the inconvenience caused to you. I would like to inform you that, as per the closure of the complaint related network with the docket number PNR[protected] has been informed that your place is very congested from the serving site, our concern team is planning to launch a network site at your place which will be done shortly. Hence, we request you to kindly bear with us till such time. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [email][protected]@tatadocomo.com[/email]. Take care! Sameer Customer Care -Tata Docomo -----Original Message----- From: [email]hemanth.[protected]@mmodal.com[/email] Sent:[protected]:46:09.0 To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> Cc: null Subject: FW: Network Issue ~~M19673526 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hi Team, I am Still having the issue with Network, it's been 3 Months I am Facing this issue. This is Very Poor Service DOCOMO Fix the issue ASAP Thanks and Regards, G Hemanth Kumar [protected] / [protected] -----Original Message----- From: [email][protected]@tatadocomo.com[/email] [mailto:[protected]@tatadocomo.com] Sent: Wednesday, May 28, 2014 10:35 PM To: Hemanth G Subject: FW: Network Issue ~~M18931020 Hello! Greetings from Tata Docomo This is with reference to your email dated 28.05.2014 regarding network concern for your Tata Docomo mobile number [protected]. I sincerely regret for the inconvenience caused to you. I would like to inform you that the complain has been registered for network coverage with the docket number PNR[protected] has been closed stating that your are facing network issue due to poor coverage, a new site is required. We will communicate once the site is alive. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. I appreciate the trust you have shown on us and I would like to thank you for the same. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [email][protected]@tatadocomo.com[/email]. Take care! Rajesh, Customer Care -Tata Docomo -----Original Message----- From: [email]hemanth.[protected]@mmodal.com[/email] Sent:[protected]:13:26.0 To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> Cc: null Subject: FW: Network Issue ~~M18931020 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hi Team, I am Still having the issue with Network Please fix the issue ASAP Thanks and Regards, G Hemanth Kumar [protected] / [protected] From: Hemanth G Sent: Tuesday, April 29, 2014 8:28 AM To: '[protected]@tatadocomo.com' Subject: Network Issue Hi Team, Subject : Network Issue My Docomo Number : [protected] Alternate Number : [protected] My Email ID : [email][protected]@gmail.com<mailto:[protected]@gmail.com[/email]> Most of the Times I have a Message : No Network access I have Selected the option Automatically Choose Preferred Network in Mobile Settings But I still have the same Issue One More Number Which have the same Network Issue : [protected] My address : UMIYA BUSINESS BAY, 4th Floor CESSNA BUSINESS PARK SARJAPURA-MARATHAHALLI OUTER RING ROAD, KADUBEESANAHALLI BANGALORE - 560037 Please fix the Issue ASAP Thanks and Regards, G Hemanth Kumar www.mmodal.com<http://www.mmodal.com> DISCLAIMER AND CONFIDENTIALITY NOTE: The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only. DISCLAIMER AND CONFIDENTIALITY NOTE: The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

I am using the mobile No. [protected] for last four years, The sim purchased with address proof of mine. Now when I called to the customer care, they reply comes as the sim belonging to Nagaraj. Pl. check the call details who is the user even I can share you some recharge details what i made from my net banking . 1-Why now you have stopped the No . 2-Last four years I am the user even I have submitted in aadhar card also . Pl. check the details allow the no. for me to use . regards Girijasankar Pal [protected] bangalore

Hi, This is Abhijit Naik using TATA DOCOMO 3g Service. But since last 6 days without any prior notice my connection has been disconnected (Which I came to know from TATA DoCoMo Gallery). I Pay my bills on regular basis without any late fee. Also I have not raised any request regarding discontinuation o[censored]sing TATA DoCoMo 3g service. But still I don't know why service has been discontinued all of sudden ? When i call to customer care i came to know that my service hasbeen deactivated since 24 th July 2014 but they also do not know the reason behind deactivation and nobody is giving satisfactory answers to me. Also i have not given any deadlines on by which date my TATA docomo connection will get restart ? I am very much frustrated because of pathetic service from TATA DOCOMO Which is very renowned company. I am seriously thinking of taking legal action against this . My TATA DOCOMO Number Details are as follows TATA DoCoMo Phone Number :- [protected] Thanks for providing such a worst service! Thanks & Regards Abhijit Naik

I am K.Murali and my connection number is [protected]. I have been using this connection since 2012 and I was paying the bills at right time. Since 2013 June, the signal strength became very low and I was not quite happy with the connection. I had placed a request for cancellation since January month. But, they are refusing my request and making to me take some other plans. Last month, once again, I placed a request for cancellation and they provided me with the number[protected]. But, they delayed the process and my next month bill got added with it. I am unable to contact the toll free number since no one is attending the calls. Please interfere and help me to resolve this.

I am a TATA Docomo subscriber using mobile number [protected]. I took new connection last month and I found My Name & address is incorrect in your database when I receive my bil on my email Id. I raised my complaint 10 day’s ago to your customer care & send an email to your representative who has given me his email id but did not get any response yet. So I am requesting you to correct my Name & Address as soon as possible.

I am getting repeated Dive in now flash messages which they wont go out and are comes once after another continuously which makes me frustrated.these flash messages irritates me while I am messaging . If we touch this messages by mistakenly it will charges as these flash messages comes suddenly while we operating our cell phones normally .I have also contacted customer care, they also do not known proper solution to stop flash messages.

I took a Post paid connection in Tata Docomo, the sales guys tortured me calling so many times pushed me into this post paid ... Did a great mistake I should have remained in the Airtel Service its far better than Tata Docomo. Please don't prefer for Tata Docomo, I need to wait for another 3 months to change this

I am a TATA Docomo subscriber using mobile number [protected]. Just 4-5 months back I ported my number from Airtel to TATA Docomo. I am using 350 Rs per month plan and at the time when I was offered this plan I was told that in this plan you will get 1GB on 3G and on wards 2G data connectivity. And specifically I asked about roaming then I was informed that on roaming I will be charged for calls only but not for data connectivity. Last month I went out of station and used my number on roaming and for that I have been charged 620 Rs for data connectivity which is not as per the plan which I was described earlier.

Hi, I am a Tata docomo Customer with number - [protected]. I had recharged with PV77 on 27 June 2014, which offers benefit as All Local & STD Mobile Calls @ 39p/ Min. All Landline Calls 2p/ Sec. Validity: 180 Days. But i am being charged with 45p/Min for all local & STD calls which is more than the charge of Special recharge. I had called so many times, tata docomo customer car, they are saying that we have raised your concern & are looking into the same. But nothing is being looked upon as i am still being charged extra money. Last complaint number that i raised with agent Santosh is [protected]. Further to the misery is that now whenever i am calling customer care on 198, call is getting ended without being able to talk to customer care agent. This is worst service & ignorance of customer by docomo. I want the refund of the extra charges that were deducted plus changed of rate to actual plan rates. Thanks, Abdul Wahid

I am not getting any response from your customers services. And my mnp problem is still as it is.So if its not solve tommoro than I complain against your service provider in trai and consumer court. I have no option My number [protected]

Dear Sir, I had taken a Tata photon device on the below email id and contact details. It has been two days but still it has not got activated. All documentation has been completed. Please help The Executive had called up and said that it will get activated in 4 days more so total of 7 days I don’t understand one card takes this much time to get activate ?? When I had taken the card it has been said that it takes only three days for the same. Please let me know the solution or I would like to return the data card Name : Swati Chaurasia Contact No: [protected] Email Id : swati.[protected]@gmail.com

Dear Sir/Madam, on 26 jul 14 during process of online recharge of my Tata Photon a sum of Rs.450/- was debited from my state bank of patiala account but the transaction was not completed. I repeated the process and this time txn was successful. but my a/c was debited twice with Rs. 450/- each time. Txn no. ASBP[protected]IGX3149435 was not successful amount is not yet credited back in my a/c. you are requested to reverse the amount in my account and please reply on my eamil ID ramkumarmishra.[protected]@rediffmail.com Thanking you. R K Mishra

Hi, I'm un-happy with the support of Tata Docomo wired broadband connection. my internet is down for last 4 days and everytime i call the customer service they keep on saying "its set as high priority and will be fixed tomorrow" and the problem is this "tomorrow" never comes. Being someone who regularly works from home this is something really bad. don't think i would be able to recommend this to anyone else. -Antony

I had recharged my mobile [protected] on 1st JULY of Rs33/- for the plan of STD mobile Tata 2 Tata @ 1p/3secs(20p/min) and other mobiles @ 1p/2sec(30p/min), but i have noticed that this plan is not applied to my number, that is i have been fraud and charged at the high call rate for past 28 days, Eg: for duartion of 1.26 mins i have been charged Rs1.29 and in another case for 0.54mins Rs0.81 etc I came to know this when i checked the last call charges through *191#. When i had activated this Rs33 plan my balance was more than Rs500/- now it is Rs288/-, Hence please refund me with the difference amount of Rs212/- which has been fraud,

My Tata Photon Plus Delhi no [protected] was recharged for Rs 1500 on June 16 for Rs 1500 valid till 14 September 2014, which gives 12 GB data for 3 months. I am currently based at Patna. My photon no was not receiving any signal for last 8 days. My enquiry from the customer care revealed that the company has withdrawn its services from Bihar with effect 1st July 2014. This is cheating as the company did not bothered to inform its customers in any form.The customer care advised me to use Tata Wiz services by making some change in settings of the dongle. That too has failed. I was not expecting this type of poor service and feedback from such a trusted brand.