Tata DoCoMo Complaints & Reviews

Customer Care did not accept for any plan change after calling several time and keep imposing old bill. Several times I have called the customer care to change the bill plan and they keep adding the bill without changing the bill plan. And, since I did not pay bill they are now imposing charges for impending bills to cover there faults. I would say pathetic Service with pathetic connection.

i recharged there unlimited FB and Whatsapp plan in which they promise me for unlimited use of these two sites as i use broadband connection for other sites and on mobile i use only these two sites mentioned above but as soon as i started my GPRS connection by getting on my data connection they start deducting data charge from my main account even i didnt touch my phone for whole day and when i contacted them they started giving me foolish excuses and when i asked there address they denied to give so that i oculd not meet them personaly.
T24 company is full of cheaters and frauds.

Dear sir,
I have done recharge of rs-777/.Offer was recharge of 777=900 talktime but i received only rs-691 talktime.I complained to company, they replied that this recharge should have been done as special recharge then only you can get talktime.My complaint is that, i received messege is{ recharge of rs 700=900 talktime }.The word special recharge was not mentioned in the message. I should have received talktime rs-900.
Company deceived me please take strong action against the company.

Regards
Uddhav tamboli
Mob.[protected]

Second time I am complaing on my number [protected] mnp to airtel My upc code is TB 128748 is rejected. I already complained but i am not getting any responses from your service provider and also from airtel. so i am facing problem and if it is not solve by u than i will take further action. I am only following trai protocol. So please help me on my mnp

Taken 3G connection on 17th July 2014, Raised complain regarding speed issue on 22nd July 2014, for which resolution time committed was 4 hours. Did not listen anything from them for 2 days and so raised another complain on 24th July 2014. For which resolution date was 26th July 2014. Did not received any information till 25th July 2014 so again called customer care to ask about the status and asked to transfer the call to senior executive. It was promised that I will get a call from TATA engineer on 25th July 2014 and visit will be arranged at my residence between 8 to 9 PM on the same day. Did not get any call from TATA again and on 26th July2014 got an SMS regarding my complain stating that, " The complaint is closed". When called customer care again they mentioned that, an Engineer contacted my number 3 times whereas I did not get any call from them. It was also mentioned that I was out of station, this was the false statement updated by TATA Technical team. Also when asked for refund of all money, as I did not used this connection due to speed, it was denied.

Once again with better experience with tata docomo, my name is ramprabu and my mobile number is[protected], for the last four days i have been receiving a call from tata docomo to get a new post paid connection i told them that right now i am a using post paid CUG connection only so not required me a new connection that executive asks me is it so? again i said sir everyday i have been answering your phone calls don't you have any facility to find those who have contacted already and the exective says sir we have 42 branches so it does not matter for us and says if you want complaint at customer care dont ask me like that. the number of the executive is[protected] already for my previous compliant nothing has been done but still i gave you another complaint lets see what is the response for that too.

Dear Sir/Madam, Rs. 90+ balance deducted from my main balance on 24 July 14. I had called to customer care, then they tell me that, balance deducted for net browsing. But around 8 MB data balance in my account, then how tata docomo can deduct main balance? also I called on 25 July 14 approx 11.45 pm regarding same, then customer care executive told me that, your balance will be refund in next 3 hours, but till time I have not received the same. Therefore I called once again to customer care at 11.55 am and now they telling, deducted balance is unable to refund even free data is balance. and it happens before twice or more, Please suggest what can I have to do regarding this problem.

I have given request for Post to prepaid Migration for my Tata Docomo no [protected] on dated 9/7/14 but till, date not getting any response from your side. kindly help to convert my No from Postpaid to prepaid else i will not be responsible to any exceed of bill from the date i have requested for Migration. this clearly shows negligence from your side. if my no will not be transfer then i will move to consumer fourm for same Regards Rakesh maheshwari [protected]

My phone no is :[protected] (Tata Docomo). A unwanted Service called "diet plan" has been activated automatically on my phone on 25nd July'14 and Rs. 22.08 has been deduct for the service charge without my intervention. I wonder that how this kind of service gets activated without user requirement or without their needs? Also when I call to cust. care they said that I had to call them within 24 hours to refund the amount, but that time I did not has any balance left in my account .This is not the first time that this kind of services gets automatically activated. This is one kind of cheating by the service provider. I want to deactivate this service and refund of my full amount as this is completely unnecessary, unwanted and cheating. I also could not called to the customer care within 24 hours of the service activation as, So I request to refund my amount on immediate effect.

sir,
I am using TATADOCOMO PUNJAB SIM, MOBILE NO-[protected]. ON 19 May 2014 in my sim has 500+ MB data and Rs 713 main balance. On that day afternoon i used my sim for net surfing and data downloading, after surfing I checked my sin balance and found Rs 00.00 and 11 MB left data. at that day I called TATADOCOMO customer care about my balance they told me to you have charged Rs 713 for data downloading then I told them if my sim has 11 MB data left for downloading how can you charged me Rs 713 for data downloading, they replied me you have charged correct from company side for data charge . Again I asked him to if I have 11 MB data left in my sim how can you deduct my main balance, please refund my Rs 713 balance they replied me sorry sir can't help you. Today(25 July 2014) again I call to customer care about my data and main balance they replied me to sorry sir I have no recore about that day(19 May 2014).

My phone no is : [protected] (Tata Docomo Prepaid). A unwanted Service called "MPP" has been activated automatically on my phone on 22nd July'14 and Rs. 21 has been deduct for the service charge without my intervention. I wonder that how this kind of service gets activated without user requirement or without their needs? Also when I call to cust. care they said that I had to call them within 24 hours to refund the amount, but that time I did not has any balance left in my account .This is not the first time that this kind of services gets automatically activated. This is one kind of cheating by the service provider. I want to deactivate this service and refund of my full amount as this is completely unnecessary, unwanted and cheating. I also could not called to the customer care within 24 hours of the service activation as, So I request to refund my amount on immediate effect.

I have closed my modem connection on 19 june and paid last bill at that time only. Still I got bill in this moth and it is showing previous bill also not paid. This is not acceptable.Please look into this ASAP.
Also I have not used modem after 19 june as it is cancelled by docomo. My tata photon number is [protected].

I have loged complain regarding my bill they deactivate my data plan and didn't inform me and generated the bill of 2300 Rs even I am using 899 unlimited plan and after generating the bill without informing me they barred my outgoing calls then I call and ask them to activate and gave me complain number and said it will be solved by 28th your issue will be solved but before that again they barred my calls again I call and the they activate and next morning again they barred n now I am calling they r saying every time ur call will be activated in 2 second but stlill I am unable to call my clients I fedup calling these guys. But no body is activating my calls

Dear Concerned, As i have taken Sim on 21.07.2014 still today Sim has been not activated. I have contacted several times to your executive bus there is no reply, Kindly let me know weather my sim will be activated or not . Sim No : [protected] Form no :[protected] & 33 Name : J Ravi Shanker Contact No : [protected] / [protected] Kindly response to my Query

Hi, I am using mobile number [protected] of post paid sim.I got call from Tata docomo customer care about data plan of Rs.125 for 1GB data of 3G.After activatation this plan I got message from tata docmo that you have bill of Rs.1000 next day Rs.2000, day after tomarrow .Rs.3000 .. After 10 days I got mesage about bill Rs.8000. I called customer care and clarify that I am using this net for gmail in mobile with limited usage, why I get such huge bill.But Customer Executives doesent know reason.she told me to wait till month end bill.So I told her that please deactivate my plan for this monthend and I will stop using internet Because at end of month I have possiblity of huge bill. After End of month I got bill of Rs.4832 .with discount Rs.4000.I raised complaint many times to customer executives and each time they are saying that they will minimize Rs .500 only. Please suggest I am very disapponted using Tata docomo card...

Sir. I have taken Photon Max for domestic purpose data card from your TATA DoCoMo Yelahanka New Town on 10th July'14 after assurance me for better service but it is not working at all. I have given complain on 10.07.2014 vide compline No.[protected] against my data card No.[protected]. your customer care does not reply properly they have taken time up to 20.07.2014 on 20.07.2014 they send me sms that signal not come properly please use this device other location if not satisfied and your complain is closed. You are requested to please return back my Photon No.[protected] and return back my money at the earliest due to the device is use less for me. you yelahanka branch refuse to return my devicMy connection in the name of Ratan Chandra Biswas, G-9, Deccan Sheltar Appt, 14th Main, 27th Cross, Judicial layout, Yelahanka New Town, Bangalore-560065. Thanking you With Regards Ratan Biswas Cell No.[protected]

Hi, this is the conversation i had with your support executive. {Sandeep}Hi Rajesh Reddy . You are on line with Sandeep . How may I assist you? {Rajesh Reddy}Hi {Sandeep}Hello. {Rajesh Reddy}my mobile amount of 79 is gone just like that {Rajesh Reddy}my data is showing still 2mb present {Sandeep}Would you like to have this information for the number 80502***** ? {Rajesh Reddy}yes {Sandeep}Please confirm the exact date and time of deduction? {Rajesh Reddy}today {Rajesh Reddy}just 10 mins back {Sandeep}Let me check details and provide the same. {Rajesh Reddy}ok {Sandeep}As checked details that rs79.40 have been deducted for browsing internet on 24/07/2014 at 08:26:12 PM {Sandeep}If you have less than 15MB data in your account then it will happens and the same thing is done now. {Sandeep}If the available GPRS pool balance is not sufficient to establish a new session, then subsequent sessions charged from Main balance. {Sandeep}Charging from Main balance does not depend on sessions count and it depend on the Pool balance available at that moment. {Rajesh Reddy}what kind of a rule is this??? {Rajesh Reddy}if i still have 15mb of free usage, why are u cutting from my main balance??? {Rajesh Reddy}so, as per you if i have less than 15mb for usage, if i use internet it will deduct from my main balance... {Sandeep}This rule as per TELECOM guideline to all telecom users. {Rajesh Reddy}so to use internet, i've to recharge again, so when i get new data, old 15mb of data is discarded? {Sandeep}Yes please. {Rajesh Reddy}is this as per TRAI? or tata docomo's own rule? {Sandeep}That is as per TRAI. {Rajesh Reddy}there is no rule in TRAI as per my knowledge {Sandeep}You can check with other service providers also. {Rajesh Reddy}what about rechages where we get 10mb of data???? {Sandeep}There is no such data pack is available which have benefits of 10MB. {Rajesh Reddy}please check your tata docomo 3g prepaid page {Rajesh Reddy}i can see it in front of me {Sandeep}Please provide url where does 10MB data balance pack is available. {Rajesh Reddy}http://www.tatadocomo.com/3g-prepay-packs.aspx {Sandeep}That is a social pack. {Sandeep}With Rc1 you will get benefits of 10MB Facebook & twitter for 1 Day. For activation you need to sms as DSGPRS1 to 123 {Sandeep}It is not a normal data pack for browsing whole internet services. {Rajesh Reddy}what's the difference? both are data packages {Sandeep}That is for browsing only particular application. {Sandeep}And normal data packs are applicable for browsing whole internet services. {Rajesh Reddy}what is the APN for that? {Sandeep}APN will be same. {Rajesh Reddy}how is it work then? i've still 256mb of social package data left??? {Sandeep}Let me check. {Rajesh Reddy}can u show me the link that makes 15mb mandatory as per TRAI ? {Sandeep}This rule as per TRAI such condition will be not available on url or link. {Sandeep}I am providing information which we get update from our supervisor. {Rajesh Reddy}can u connect me to ur supervisor? {Sandeep}Sure. {Rajesh Reddy}pleas do so {Sandeep}Mr. . Rajesh. I am escalating the chat to my supervisor. Kindly stay on line while the transfer is in progress. {Rajesh Reddy}ok {Arjun}Thank you for your patience Rajesh Reddy. {Rajesh Reddy}Hi {Arjun}You are on line with floor supervisor Mr.Arjun . {Arjun}How may I assist you? {Rajesh Reddy}i'm using docomo data plan {Arjun}Ok. {Rajesh Reddy}today my data balance was around 11 mb when i connected {Rajesh Reddy}but it disconnected saying my main balance of 79rs is deducted {Rajesh Reddy}instead of deducting from gprs balance {Arjun}Let me go through whole interaction. {Rajesh Reddy}ok {Arjun}Yes I have gone through whole conversation that your balance have been deducted for browsing internet. {Arjun}Regarding same Mr.Sandeep had provided clear information. {Rajesh Reddy}yea, he gave clear information... {Rajesh Reddy}but do you think it is logical??? {Rajesh Reddy}as per him, every time i recharge for data, i'll get 15MB less than what i supposed to get {Arjun}Mr.Sandeep had provided as per TRAI guidelines. {Rajesh Reddy}it seems the best way to get my money back is by consumercomplains.in {Rajesh Reddy}i'm keeping this full chat log there, thanks {Arjun}I will definitely forward your feedback to our colligated department {Arjun}So that your requirements are well taken care of & TATA DOCOMO can continue serving customers better ! {Rajesh Reddy}thanks for your support, have a nice day so, as per him it seems we are loosing 15mb o[censored]sage every time we recharge data plan

My Tata photan no is [protected], I am facing continuous speed issue with Tata photan plus connection and this is happening more than 8 months I have logged multiple complaints (15 March2014) :[protected] and recently (22 July 2014) :[protected] and every time my complaint get resolved as there is utilization issue at Tata Photan Site and they will going to add new site, I am hearing this solution since Dec 2013 still there is no progress.

This is really very worst experience I faced with Tata Photan, If they are not capable to serve please tell your customer better they close tata connection and choose new service provider

Dear Sir, I have recharged with Rs. 255 on my data card no. [protected]. The first recharge failed with debit of Rs.255. Pls give me back the amount. Herewith find SBI online account statement. Thank in you advance for your cooperation. Regards, Sandesh S. Chougule

I am a customer of Tata Docomo Photon+ prepaid ([protected]) since November, 2012 in Bhagalpur, Bihar. For the last 3 days, I was not able to avail the services of Photon+. On asking the customer care executive, I have come to know that the service of Photon+ has been withdrawn from Bihar. This withdrawn of services before any prior notice in prepaid service left me in loss of my balance.