Tata DoCoMo Complaints & Reviews

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that your recharge of Rs. 24 has been updated successfully in our records with full benefits.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your numbers to understand your concerns regarding recharge. However, we are unable to contact you, since the call was not answered. Further we request you to check with the bank for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your concern regarding activation of your Tata Docomo postpaid connection . At the outset, we sincerely apologize for the inconvenience caused to you.

In this regards, we would like to inform you that as per our records it was found that your Tata Docomo connection number has been unbarred and activated.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

that problem from Tata docomo side problem

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear TATA Docomo team,

I have got TATA Docomo connection around 6 months Back And my userID
is : [protected].

From last wednesday(6thAug'14), The internet connection was not
working. So I have tried calling the toll free no. on 7th and it was
not picked by any of the customer support executive merely for Half an
hour.
After trying for so many times, I have raised the complaint on 7th
and the Complaint no is:[protected]. And he told that the Technical
Support engineer will reach home in person and check the connection
details. But after that we didnt get any call or information from
them.

Again we called them up and asked for the details on 9th aug, the
customer Support executive told that the ticket has been updated with
'Battery Backup down' and he assured that the problem will get solved.

But it wasn't resolved. So again i tried calling Yesterday (11th
Aug'14) and contacted the Customer support executive and he told that
the ticket[protected] has been closed. And he again opened new ticket
'[protected]' and we dont know the status now. Again we didnt get any
info what is going on.

And i need justification for below points :

1. From 6th Aug'14 my internet connection is not working, that too
because of Server back issue and etc, -> ie from your side. -> I need
a refund for those days(from 6th Aug to till date), which we didnt get
Internet Connection

2. Customer suppert executive is not picking the call for almost half
an hour-> then why you are advertising as 24/7-> is this the way you
behave with Clients?

3. While setting the target resolvation time, you have to get input
from Customer and not use whichever Generated in system.

4. And the other thing is if you people are not able to resolve the
issue with the date, then merely you are closing it with some useless
comments to safeguard you from slippage.

5. You have closed my ticket without my knowledge. If i asks for
reason, why they closed. Customer support executive told that it was
not his job, it was done by closing team. -> here after
shareAdvertise the closing team contact too. so that we will contact
them.

6.The customer support executive told that, it has been closed after
that we are not able to reach you. so my question here is, if i am not
able to reach in Phone, you have to come in person as you aware of my
address, which you have verified while providing Connection. -> that
was not done.
And Customer support executive told like he sent a mail that we are
closing the ticket. -> but how can i check your mail with out
providing connection. Second thing is, you have to wait till my
acknowledgement mail. then only u have to proceed. Without my
acknowledgement it was working how can you close the connection ->
please justify.

7. On 11th Aug'14, Customer support executive told that it will get
resolved by 12th aug'14 morning, but it wasnt resolved yat and nobody
responded.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Dear Mr.Sarkar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your concern regarding device replacement of Tata Photon number. At the outset, we sincerely apologize for the inconvenience caused to you.

In this regards, we would like to inform you that your complaint has been put before our concerned team and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your concern regarding billing of your Tata Docomo connection . At the outset, we sincerely apologize for the inconvenience caused to you.

In this regards, we would like to inform you that as per our records it was found that there is no wrong billing and you have been charged correctly as per your usage and rentals and currently there is an outstanding amount of Rs. 970/- in your account and request you to clear the same ASAP.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Thanks! But Still no action taken yet :(

Dear Customer,

As per the discussion over the call on your number. We would like to inform you that we have registered your request regarding cancellation with docket number:[protected].

Please save your docket numbers in case of any requirement for reference.

We would like to inform you that
i.The outgoing services of this number will be barred within 72 hours.
ii.Temporary disconnection will happen on the 7th day and the billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered.
iii.Your total outstanding amount till date is Rs. 585/-.
iv.The number will get permanently disconnected within 15 days.
v.Your billing cycle is 07th of every month, hence, you will receive final bill on prorate basis post disconnection.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Hi, I am a Tata Docomo mobile phone customer. I am wrongly billed on my post paid connection ([protected]). I don't use Tata Docomo for Internet use as I have my 3g SIM and dongle form different provider. I called customer care they were rude and didn't help me to get the waiver on my bill. They are forcing me to pay a wrong inflated mobile bill. I am willing to pay for the voice call and SMS if I have made any might be one or two in a month., but not the charge for wrong Internet charge. Please help me as all of the customer care team have turned deaf and wants me to forcefully pay the wrong bill. Regards Arijit Sarkar [protected] [protected]@yahoo.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

It's been long that no one have contacted me for helping me to get the issue resolve. I w

I have raised a complaint and still no one from the team have helped me again Sinu from the customer care team have shouted at me was rude with me on the call and even call me liar and hangup my call and denied to take my complaint. I am helpless need help

Dear Customer,

We tried to speak to you personally on your number . However, the same was not possible as there was no response from your end.

In this regards, we would like to inform you that we have already given you the wavier of extra charged amount on data usage. Kindly check with the same.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the call was disconnected from your end. Hence, kindly revert us with the feasible time to call you regarding your concern with which you are facing in order to resolve your concerns on high priority or else you can also write a mail to us which enables us to assist you in a better way.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Awaiting for your response

Dear Customer,

We tried to speak to you personally on your number . However, the same was not possible as the call was not answered.

In this regards, we would like to inform you that as per our records you have been charged correctly of Rs. 162/- for the usage made on internet browsing. Hence, there is no discrepancy found.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that we have refunded the amount of Rs. 45 vide docket number ABAL[protected]. Hence there is no discrepancy in your account.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

My number [protected] email-id uts.[protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

my complaint against tata docomo has not been resolved...i didnt get any reply for the call details i was asking on my mail

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, kindly note that, you can get the all the outgoing information of your account for last 30 days from today by sending the SMS as PREPAIDBILL <space> EMAIL ID to 121. Kindly note that, an amount of Rs 25/- shall be deductible from the main account balance for this facility.

Further we would like to inform you that migration from prepaid to postpaid we request you to visit nearest Tata Docomo outlet with the relevant documents for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,

Pls resolve this ASAP with utmost importance.

Photon number is [protected]
My email ID is [protected]@gmail.com
Phone number is [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the number was switched off.

In this regards, we would like to inform you that speed on wireless network depends on various parameters, such as number o[censored]sers accessing the internet at that particular point of time, geographical area, indoor and outdoor signal coverage, weather conditions, other causes of radio interference, material used for the building, configuration of the building, etc. So is the case with any other wireless network Operator. However, at Tata Docomo we understand the customer experience is of foremost importance.

Not with standing the above technical and other extraneous factors affecting the network which are beyond our control, we have been continuously striving to enhance customer experience. In this direction, we are in the process of enhancing the speeds in various localities basis the customer feedback and experience.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with regards to your complaint on the activation of your Tata Docomo connection number. At the outset, we sincerely apologize for the inconvenience caused to you.

We would like to inform you that your complaint has been forwarded to our concerned team and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We request you to provide us your Tata Photon connection details or your alternate contact number along with feasible timings which will assist us in doing the needful.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

As per discussion over call, please be informed that the old data will be lapsed when you have recharge with your new data back.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

I faced same issue. After I read on multiple forums about TATA Docomo now allowing users to carry forward their 2G and 3G data, I recharged my Photon 3G immediately as it was last valid day, only to know that previous data has lapsed. I am still wondering why this information is not clearly mentioned on the online recharge site?
Recharge site is already painfully slow with a bad user experience, plus if they are trying to hide such information from user, then I doubt many users will carry on living with this painful experience.
I have had enough of Photon 3G and I am now switching to a better service provider.