Tata DoCoMo Complaints & Reviews

Dear Sir, I have 297Rs balance and 177 3G data available in my account for mobile number [protected]. I also have whats app unlimited pack activated. I have used Internet for half house of around 100MB and checked my balance then it shows 20Rs. How this is can be possible. This is third time tata dococmo has deducted my balance. I have raised complaint (Ref no: M[protected] but not received proper resolution and tata docomo is not ready to refund charges incorrectly deducted. This is third time they deducted balance even having GPRS pack active this time i want my balance back. Also tata docomo do not send any notification of data uses, low data or balance deduction messages, they just deduct your balance whit-out any notification.. This is totally fault from their side and need proper resolution with refund of my balance. Thanks, Vishal

Hi, This is to inform that I have been using tataindicom phone for more than 6yrs and I have come across the worst service in past few months. I have recently ported my number to Docomo GSM service after clearing all my bills on the CDMA account and last week I started getting message that I have an outstanding balance on my account so I went back and checked as I thought that the bill got generated for my Docomo GSM service, I checked on the tataindicom website and kept getting a message that I have 0 outstanding balance. Later on my outgoing services were barred on 7th Aug and when I called at the helpdesk I was informed by the agent that my phone is active and there is no issue with my line but I couldn't make calls and kept getting message that my outgoing service is barred. I had gone ahead and paid the so called outstanding of Rs177 as I didn't feel that there would be anyone in a position to help me with this and I needed by number to be activated ASAP and my number still stays barred. I had tried calling the customer service yesterday and today as well and the agent keeps telling me that their systems are down and they cannot help me at all. All this while I have gone through mental harassment caused due to all this. Just wanted to inform you that the payment of Rs177 was done on Saturday 9thAug at the Bill counter in Fatima Nagar even when I shouldn’t have had any outstanding since I had cleared all my bills before porting the number (I had only paid this amount because I did not want any service interruption). When I had not heard from you I had called up the customer care and informed about the same to Faizan from the Escalation desk and he was utterly rude and said that you will have to go back to the bill payment center and they will have to send an email only then my service will be restored and when I tried to explain him that I had paid the bill at that center and if it was required they should have done that to which Faizan responded very rudely stated that I will have to either go to the service center or my line will not be restored he also said that he was the highest point of contact and he also promoted cancelation of line. All said I done I thought of giving a last try and went to the bill payment center at Fatima Nagar yesterday and saw Rakesh Chavan who had gotten the line ported and he was aware of the fact that all my bills were cleared before porting but he completely ignored us and was utterly rude and left, the other staff members said that the CRM isn’t working and we should come again the next day which is today. Now let me tell you that this bill center is not next to my house that I can go there whenever I want, I currently stay at Keshav Nagar-Manjari Rd and this bill desk is more than 10km away from my house. I also requested this person and the bill desk to give me that phone number so that I can call when the services were up and they could have been in a position to help but they clearly denied support. Even at the bill desk the situation wasn’t any different when I said that I cannot stay without an active phone for such a long time and I might have to switch to another service provider they said I can. Now if you have found the details of my previous phone you should also be in position to check that I have been using this number for about 7yrs and I have also been paying the bill on time and which is why I had done whatever I could but if I get this kind of service I probably would want to think about switching to another service provider permanently. One more thing- Both my incoming and outgoing services were barred on Thursday-7th-Aug and I am not sure when the incoming was activated and I should not be liable to pay any bill from 7th Aug till the service is completely and permanently restored. If that cannot be done and If you cannot provide me uninterrupted and hassle free service -Please let know my complete bill outstanding till date, I will pay the entire amount that would like to close down the number. Payment details- Amounts-177/- Receipt number[protected] Paid at - Shop number-8 KPCT Mall, B-Wing, Fatima Nagar, Pune Payment Date-9th Aug 2014 Please contact me at [protected]@yahoo.com The complaint has been raised with the tataindicom and the tikcet number-M19810868 but there is no help

Heloo sir i am a tata cunsumer meri samasya yah hai sir mere number par offer company dawara offer bejakar uska laabh nahi deeya jata to ye tata company apane custmer ko galat jaankary provaied karti hai kyoki mere number par ek offer aaya tha 129 me sabhi caii 1 paisa/2 second 30 paisa per minut lekin hamne 129 ka recharge kia to hame 1.3 paisa/2second mila aisa kyo sir ye jaankaari galat kyo provaide ki gai mujhe apane complent ka solution chahiye sir my mobile number is [protected]

sir, myself ranjith number([protected]) i activated plan 97 which is 250 minutes local & std minutes but the plan activated was 550 minutes local tata to tata & when i called to customer care they said initalily it would take 24 hrs...after 24 hrs they are now saying it would take anther 72 hrs and so called customer service executive ppls are saying that i cant call to any number...what the hell i pay for my service and i cant call to any number...and they even threaten me that if i call to any number i wont get refund...what the hell is this... i pay and i cant call to any number... is this the kind of service docomo is providing...and they even blocked each and every number that i called from...the number which were blocked([protected], [protected], [protected])...if anyone asks for justice is this the way to behave..

dear sir i am mubeen i am getting wrong calls from tata docomo out of station office regarding some person o name of brahmachary i dont know who is brahma i said so many times but still i am getting calls from [protected] so plz do the needful asap

This is information regarding TATA DOCAMO POST PAID Data card. I have faced this worst experience before 1 year. I had bought that data card referred by my friend worked in that concerning outlet. He told me that the net speed upto 3.5 MBPS. But, really It is not at all. So, I decided to disconnect that post paid connection and called to customer care. I had informed clearly to disconnect the connection as many times as possible(approximately 10 times). But, They did not. Repeatedly, They were asked the reason for disconnection. I had told that the reason as net speed is very slow. But, Those customer care personnel did not disconnect my connection. Then I went TATA DOCOMO outlet for disconnection. And I asked to disconnect the connection. There was also I had faced low customer care service. That man in the name of customer care officer in TATA DOCOMO irritated me.This outlet is located at T.nagar, chennai bus terminus. Finally, I got very disappointment. I got disconnected this connection at madurai outlet with 1000 rupees payment for unused net. So, Do not buy TATA DOCOMO Product.

I had a tata docomo cdma postpaid number [protected]. SInce I was not using it I had sumitted request to change it to prepaid and submitted required documents at the tatadocomo brandstore in pune on 16th July2014. The CAF No of the form I submitted is [protected]. I also paid the required processing fee/recharge of 196 and had cleared the bill for previous month. There after I received two calls on my alternate number (as my tatadocomo number is switched off) to verify this request and was mentioned that request would be completed before 31st July 2014. Even after this I received the bill after which I contacted customer care on 9th Aug 2014 when they said that it was issue from their side and request was supposed to be addressed before 2nd Aug but was not completed due to issues from their side. He gave me another request id[protected]. I also mailed to [protected]@tatadocomo.com and received that this docket number is being addressed and expected to be resolved by12th Aug. I had specifically asked the customer care executive to call me on my alternate number but did not receive any call. I then got mail from [protected]@tatadocomo.com on 12th Aug that they had been trying to contact me on my docomo number (which I had mentioned to them was switched off). The subject of this mail was "SERVICE ALERT - SR[protected] DATED[protected] FOR [protected]". I replied to this mail and asked them to contact on my alternate number but have not received any reply till date. I was again asked to pay the bill which I have paid. I called the customer care again on 14th Aug and I was again told that the request would be resolved by 19th Aug pm and I would get the call on my alternate number. Yet I did not received any call till 20th. I again called customer care on 20th Aug to know the status and now I am being told that the request is not yet processed and I would have to raise the request again by submitting the documents again. And that I would have to pay the bill till the request is resolved. My question is that why should I pay the bill if the issue is with the process from your side? I have already submitted the documents and paid my dues yet tata docomo continues to delay the process.

My tata docomo no [protected], my bill last due date is[protected] ...But company close my incoming andout going no...I m director of nirman ias institute ..My institute run base on students call ...This no in all my advt ...I lossed my aprxmt 1cr ...And tata services are vry poor in my main city ...Thair is no proper signal so i regular losses and in delhi roaming charge is vry high due to other network...And singnals also vry poor...No use of internet overthair but bill generate...

Plz help me wt i do...
Thanks
Sanjay gupta
Director
Nirman ias gwalior

Dear Sir/Madam,

I have purchased a new Simcard of TATA DOCOMO GSM NO - [protected] on 14/08/2014 and submitted all KYC documents. But still my number is not activated. Request you to look into the same & revert back.

Thanks & regards,
Amit Sawant
[protected]

TATA DOCO MO is cheating people by subscribing false VAS services. I have not subscribed to any of the services but still they tell that the service is subscribed by me and deducted money from the account. They are not concerned about the customer service, when I asked for the refund they refunded less amount which was not even a 50%. TATA Docomo is a 3rd class service which I saw in my life ever. Who will help the customers in this case..??? This is Injustice.. And i think TATA Docomo should be closed.

as i get the mail from tatadocomo mobile bill i am shocked because it is to much then my regular bill. thats why i call on tata docomo customer care no 121 on 19/08/2014 at 5:30pm i talk with mr nilesh dhyani, he not given me a reply and asked server is not working call tomorrow, from last two days icall on 121 again &again but they are neglecting me thats why i decided to change my service to another network but they are not providing for same.

Dear Mr.Docomo,
I have not understand how much time period are you require?
If you not able to provide good service then bill amount should be debit from monthly payment.
Yet problem not solve by your end, same problem facing still date 17/07/14 time 11.30am


For tour details, please see the attachment .

This is my last mail to you on Monday i will file case against right to information & not stratification service to customer & wrong information to customer, if not solve my problem.


Yet my problem is not solve from your end.

1-Speed of internet not good.
2-Used details on my account given wrong information(Screen shot attached here, it is taken today date-16/08/14).
3-Mob sms used details is also same as above attached copy.so which one is true for me.?
4-System is handle by your end then why we suffer by wrong information from end.
�o kindly update/solve my problem on today, otherwise i will go to high court by right to information act and lost of my time for delay of open page which is cause time lost.

It is information & note for further action.

Regards,
Narayan Bain


On Saturday, 16 August 2014 1:31 PM, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> wrote:


Hi Mr. Bain,

We refer to your email dated 16th Aug 2014 for your Photon number [protected] regarding,

1. Wrong information

We tried to reach you on your number [protected] and [protected] on 16th Aug 2014, however we are unable to establish contact with you.

We sincerely apologies for the inconvenience caused to you and we will make sure the same is not repeated in the future.

2. Restoration of Speed

We would like to inform you that your speed for the Tata Docmo connection has already been restored on 15th Aug 2014. However, please note that it takes 24 to 36 hours for the data consumed to get updated on My account.

Please note that you can check also check quick look page.

Open Quick Look page by performing the simple steps as below:
a. Open the Quick Look Page by clicking on "My Account" option under "Tata Photon Services" in http://tata.yahoo.com which opens up when you connect to the Internet using your Photon device.

b. Click on "Send E-bill on Registered Email ID" option

My Account Quick look page navigation guide is enclosed for reference.

3. Itemised bill

Please note that your monthly bills has itemized bill attached to it and hence you shall receive all the details you have consumed on the bill for the month of Aug 2014 which is yet to get generated.

Thank you for surfing with Photon.

Warm Regards,
Priyanka Roy
Photon Care Team

PAY YOUR PHOTON BILL ONLINE AT www.tatadocomo.com �ND GET 250MB EXTRA. To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm.

Give a missed call on[protected] from your registered mobile number and get an instant Quick Statement of your Photon via SMS | Reach 24/7 Photon Customer Support at[protected]toll-free)


-----Original Message-----
From: [protected]@yahoo.com
Sent:[protected]:30:09.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Complain about speed limit of Tata photon plus([protected]-Narayan Bain)~~M19844512
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr.Photon,
Yet my problem is not solve from your end.

1-Speed of internet not good.
2-Used details on my account given wrong information(Screen shot attached here, it is taken today date-16/08/14).
3-Mob sms used details is also same as above attached copy.so which one is true for me.?
4-System is handle by your end then why we suffer by wrong information from end.
�o kindly update/solve my problem on today, otherwise i will go to high court by right to information act and lost of my time for delay of open page which is cause time lost.

It is information & note for further action.

Regards,
NarayanBain

�

On Monday, 11 August 2014 12:19 PM, narayan bain <[protected]@yahoo.com> wrote:


Dear Mr.Docomo, Please go through the conversation mail that you are written to me for communication about the problem( �i!We were trying to reach you�to update on the resolution of Complaint on Service with reference number[protected].

Kindly call our Photon customer care at call[protected]tollfree).

Thanks and Regards,

Team, TATA DOCOMO) & i was communicate to your representative yesterday 9Pm & commitment to me that the problem will be solve within the date-10/08/14.


1-Yet � have facing problem same speed problem.It take to open one page around 3 to 5 minute & it will not be acceptable for me.
2-Docomo data card link indicator blow red instead of green(it was already informed to you)
Note-Before this problem link was blow green at that stage speed is good.but i face last 15 days speed problem & link blow red.
3-I need relaxation on payment due to arise problem bcoz i cant used the internet & i have lost many time to call center around 50 hours.
4-Yet you are not provide me daily used details on my mails.
5-If this problem not solve in between 3pm today the i will go to court (consumer court today) about the problem with this communication and record.
6-I want to discount the net tomorrow, so suggest how it can do & also i want to discount your post pay line -[protected] on tomorrow.


It is record and information me to you.

Regards,

Narayan Bain
[protected] & [protected]


On Friday, 8 August 2014 12:40 PM, narayan bain <[protected]@yahoo.com> wrote:


Dear Mr.Docomo,
I have many time talk with representative about my above mention subject problem(Mrss.aparna & Mr.mukesh) but they are given wrong information to me.
details-I was talk with them on date-5/08/14 about the problem but they told that ur limit is over, already u used 5GB but in my system that is handle by u My a/c show used 2449MB and also got sms from you in my register mob no that used are 2449Mb, so i am wrong are ur wrong. it is wrong information to customer and act a case �ight to information, you are unable to given right information.
Also i given a complain to get details used in my mail id but yet i am not able to get from your side.Complaint no[protected].
What happen about my complain?

As per new rule ur not able to provide sped as per commitment to customer and not given right information to customer. on that basis i will go to court on Monday if you not take any step to solve the problem and not provide day wise used details to me.

For your information snap sot o[censored]sed �ttached here.this was taken yesterday 3pm.

So i expect that you will take care and try to not come this situation.

If not solve then also i will discount the system after the consumer case file on monday.

Regards,
Narayan Bain
Mob-[protected] & [protected]

Yet my problem is not solve from your end.

1-Speed of inter net not good.
2-Used details on my account given wrong information(Screen shot attached here, it is taken today date-16/08/14).
3-Mob sms used details is also same as above attached copy.so which one is true for me.?
4-System is handle by your end then why we suffer by wrong information from end.
So kindly update/solve my problem on today, otherwise i will go to high court by right to information act and lost of my time for delay of open page which is cause time lost.

It is information & note for further action.


Dear Mr.Docomo,
I have not understand how much time period are you require?
If you not able to provide good service then bill amount should be debit from monthly payment.
Yet problem not solve by your end, same problem facing still date 17/08/14 time 11.30am


For tour details, please see the attachement .

This is my last mail to you on Monady i will file case against right to information & not ststification service to customer & wron information to customer, if not solve my problem.


Yet my problem is not solve from your end.

1-Speed of internet not good.
2-Used details on my account given wrong information(Screen shot attached here, it is taken today date-16/08/14).
3-Mob sms used details is also same as above attached copy.so which one is true for me.?
4-System is handle by your end then why we suffer by wrong information from end.
�o kindly update/solve my problem on today, otherwise i will go to high court by right to information act and lost of my time for delay of open page which is cause time lost.

It is information & note for further action.

Regards,
Narayan Bain


On Saturday, 16 August 2014 1:31 PM, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> wrote:


Hi Mr. Bain,

We refer to your email dated 16th Aug 2014 for your Photon number [protected] regarding,

1. Wrong information

We tried to reach you on your number [protected] and [protected] on 16th Aug 2014, however we are unable to establish contact with you.

We sincerely apologies for the inconvenience caused to you and we will make sure the same is not repeated in the future.

2. Restoration of Speed

We would like to inform you that your speed for the Tata Docmo connection has already been restored on 15th Aug 2014. However, please note that it takes 24 to 36 hours for the data consumed to get updated on My account.

Please note that you can check also check quick look page.

Open Quick Look page by performing the simple steps as below:
a. Open the Quick Look Page by clicking on "My Account" option under "Tata Photon Services" in http://tata.yahoo.com which opens up when you connect to the Internet using your Photon device.

b. Click on "Send E-bill on Registered Email ID" option

My Account Quick look page navigation guide is enclosed for reference.

3. Itemised bill

Please note that your monthly bills has itemized bill attached to it and hence you shall receive all the details you have consumed on the bill for the month of Aug 2014 which is yet to get generated.

Thank you for surfing with Photon.

Warm Regards,
Priyanka Roy
Photon Care Team

PAY YOUR PHOTON BILL ONLINE AT www.tatadocomo.com �ND GET 250MB EXTRA. To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm.

Give a missed call on[protected] from your registered mobile number and get an instant Quick Statement of your Photon via SMS | Reach 24/7 Photon Customer Support at[protected]toll-free)


-----Original Message-----
From: [protected]@yahoo.com
Sent:[protected]:30:09.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Complain about speed limit of Tata photon plus([protected]-Narayan Bain)~~M19844512
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr.Photon,
Yet my problem is not solve from your end.

1-Speed of internet not good.
2-Used details on my account given wrong information(Screen shot attached here, it is taken today date-16/08/14).
3-Mob sms used details is also same as above attached copy.so which one is true for me.?
4-System is handle by your end then why we suffer by wrong information from end.
�o kindly update/solve my problem on today, otherwise i will go to high court by right to information act and lost of my time for delay of open page which is cause time lost.

It is information & note for further action.

Regards,
NarayanBain

�

On Monday, 11 August 2014 12:19 PM, narayan bain <[protected]@yahoo.com> wrote:


Dear Mr.Docomo, Please go through the conversation mail that you are written to me for communication about the problem( �i!We were trying to reach you�to update on the resolution of Complaint on Service with reference number[protected].

Kindly call our Photon customer care at call[protected]tollfree).

Thanks and Regards,

Team, TATA DOCOMO) & i was communicate to your representative yesterday 9Pm & commitment to me that the problem will be solve within the date-10/08/14.


1-Yet � have facing problem same speed problem.It take to open one page around 3 to 5 minute & it will not be acceptable for me.
2-Docomo data card link indicator blow red instead of green(it was already informed to you)
Note-Before this problem link was blow green at that stage speed is good.but i face last 15 days speed problem & link blow red.
3-I need relaxation on payment due to arise problem bcoz i cant used the internet & i have lost many time to call center around 50 hours.
4-Yet you are not provide me daily used details on my mails.
5-If this problem not solve in between 3pm today the i will go to court (consumer court today) about the problem with this communication and record.
6-I want to discount the net tomorrow, so suggest how it can do & also i want to discount your post pay line -[protected] on tomorrow.


It is record and information me to you.

Regards,

Narayan Bain
[protected] & [protected]


On Friday, 8 August 2014 12:40 PM, narayan bain <[protected]@yahoo.com> wrote:


Dear Mr.Docomo,
I have many time talk with representative about my above mention subject problem(Mrss.aparna & Mr.mukesh) but they are given wrong information to me.
details-I was talk with them on date-5/08/14 about the problem but they told that ur limit is over, already u used 5GB but in my system that is handle by u My a/c show used 2449MB and also got sms from you in my register mob no that used are 2449Mb, so i am wrong are ur wrong. it is wrong information to customer and act a case �ight to information, you are unable to given right information.
Also i given a complain to get details used in my mail id but yet i am not able to get from your side.Complaint no[protected].
What happen about my complain?

As per new rule ur not able to provide sped as per commitment to customer and not given right information to customer. on that basis i will go to court on Monday if you not take any step to solve the problem and not provide day wise used details to me.

For your information snap sot o[censored]sed �ttached here.this was taken yesterday 3pm.

So i expect that you will take care and try to not come this situation.

If not solve then also i will discount the system after the consumer case file on monday.

Regards,
Narayan Bain
Mob-[protected] & [protected]

Regards,
Narayan Bain

I am deprived of the services of Tata docomo from March 28, 2014. The bill was sent till 14th of April. Upon disscussion with the Tatadocomo legal departement they negotiated and ask me to pay the Rs 1000 and they promised that they will finally close the account. I have paid the Rs 1021 and shared the acknowledgment number of the payment made and they said now file is closed. Still I got call from the Tata docomo legal department. Could Tata docomo update their database, so that I shouldn't get any calls for this account. My docomo number: [protected] Last payment made on 21July, 2014 of amount Rs 1021 Transaction number: MHDF[protected] email: [protected]@yahoo.co.in

I wanted to cancel my Tata Docomo connection for which I had raised requests[protected] and[protected]. On both SR, the case was closed without authorization on my end. Now Tata Docomo is requesting that I pay bills outstanding after I put in the request for closure. Extract of email: Mr/Mrs/M/s. DIWAKAR.S. Ref No:Aug-2014/Amnesty/1989 Sub:- Full and final settlement of your Relationship No:[protected] regarding Tata Docomo MDN no: [protected]. Dear Sir/Madam, We thank you for choosing Tata Teleservices Limited as your telecom service provider for TATA Docomo brand. At the time of applying for the aforesaid telephone connection, you had agreed to make payments of the periodic bills raised by Tata Teleservices Limited upon you by the due date in respect of the availed services. Based on your assurances, we have allotted a Tata DoCoMo phone connection bearing no. [protected] to you on a duly executed Subscriber Application Form and other related forms/documents and account ID was allotted to you. You availed best of the service/s provided by us after activation of the said phone connection. Presently, we find from our records that a sum of Rs.2754 /- remains outstanding in your account as on 16th Aug 2014, .However, in spite of the receipt of the said bills, you have failed to make the payment to clear the outstanding amount, despite our repeated requests and reminders. Due to the non-payment of our legitimate dues, our company was compelled to disconnect your aforesaid connection. We would like to inform you that we have launched an Amnesty scheme for condoning the delay by the customers, who have defaulted in clearing their outstanding dues by the due date with our company granting immunity to them and accordingly they will be spared from legal action, if they clear their dues during the Scheme period. The amnesty scheme is open till[protected]. Since your name is also featuring in the list of such customers, who have not paid their dues, we suggest you to participate in this Amnesty Scheme, whereby the quantum of relief to be extended to you would be 50 % and 50 % only would be claimed from you (excluding interest), as full & final settlement of your account with us. However, if you fail to avail the scheme and still do not make the payments, as stated above, during the operation of the scheme, our company will be compelled to take necessary legal action against you, for the recovery of the complete outstanding amount along with interest, at your absolute costs, risk and consequences. Through this letter, we are giving you a final opportunity to avail the scheme and clear your account by just paying 50% of the total outstanding, i.e.Rs.1377/- within the scheme period to avoid any inconvenience and embarrassment, However, in case you fail to pay the aforesaid amount by the prescribed time, our company shall have no other option, but to initiate appropriate legal action against you for the recovery of the said amount along with interest, at your absolute costs, risk and consequences. Kindly look into this matter. I do not want to pay such a company which prides itself is harassing the consumers thus. Rgds, Ninad

I have raised the complaints to them several times telling that I have not been using their connection and tried to clear the outstanding. But they have never responded with the right amount to be paid as I stopped using their device in Nov 2012 and they keep charging me till Apr 2013. They did not settle the amount to be paid and keep billing me and resulted in high amount even without using the services. Below is their care less response to my queries. Dear Mr. Manu, We refer to your email dated 24th APR 13 regarding cancellation and billing for your TATA Photon number [protected]. I sincerely regret the inconvenience caused to you. We tried to reach you on your number [protected] on 25th APR 13, however the number was a wrong number. As per the mail, Please find the below the response to your queries listed in the trail mail: 1.I would like to inform you that as per our records 25-MAR-13 due to non payment. 2.Please be informed that we have verified our records and found that there is no previous cancellation request given from your end. Hence, your service request number[protected] has been closed stating the same. 3.Kindly note the there is an outstanding amount of Rs.3337 for which due date is 24-APR-13. We request you to clear the same. 4.Further, we request you to kindly revert us with the details if you have regarding your request which will assist us to proceed further. Thank You for surfing with Photon. Warm Regards, Sunitha, Photon Care Team Now Check Anytime – Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon. Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at[protected]toll-free) -----Original Message----- From: [protected]@gmail.com Sent:[protected]:58:27.0 To : [protected]@tatadocomo.com Cc: null Subject: Re: Disconnect the connection - [protected]~~M13367023 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ I am ready to pay oand close the connection if you are going to remove the non usage rental charges. As I have said I stopped using it as the connection was disconnected in Nov. Please check the usage if you still have any questions. On Wed, Apr 24, 2013 at 1:25 PM, <[protected]@tatadocomo.com> wrote: > Dear Mr. Manu, > > We refer to your email dated 23rd Apr 2013 regarding complaint status for > your TATA DOCOMO Photon number [protected]. > > I apologize for the inconvenience caused to you. > > Please to be informed you that, the complaint has been registered on 06th > April 2013 has been closed stating that as per our records there is no > cancellation request has been registered. > > W e request you to write back us for further clarification. > > Thank you for surfing with photon > > Warm Regards, > Shalini > Photon Care Team > Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data > consumed & more > &#61692; Just connect to Photon & click here or go to > http://tata.yahoo.com, > &#61692; Yahoo! home page will open in a blink. > &#61692; Click on My Account on the left side of the page & get a > quick & easy access to your Photon Account details. > &#61692; Add it to your favorites & access this information whe > never you connect through Photon. > > Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at >[protected]toll-free) > > > > > > > > > > > > > > > > -----Original Message----- > From: [protected]@tatadocomo.com > Sent:[protected]:10:39.0 > To : [protected]@gmail.com > Cc: null > Subject: Re: Disconnect the connection - [protected]~~M13103574 > [Note: Please don't change the subject for internal tracking purpose and > immediate action. > _____________________________ > > > Dear Mr. Manu, > > We refer to your email dated 06th Apr 2013 regarding bill and cancellation > related concerns for your TATA DOCOMO Photon number [protected]. > > We would like to inform you that your concern regarding bill related has > been registered on 06-APR-2013 13:56:52 with vide service request number >[protected] and expected resolution by 12-APR-2013 end of the day. Kindly > make a note of this service request number for future correspondence. > > For further clarifications kindly write us back which will help us to > assist you better. > > Thank You for surfing with Photon. > > Warm Regards, > USandeep Kumar. > Photon Care Team > > Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data > consumed & more > Just connect to Photon & click here or go to http://tata.yahoo.com > Yahoo! home page will open in a blink. > Click on My Account on the left side of the page & get a quick & easy > access to your Photon Account details. > Add it to your favorites & access this information whenever you connect > through Photon. > > Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at >[protected]toll-free) > > -----Original Message----- > From: [protected]@gmail.com > Sent:[protected]:10:39.0 > To : [protected]@tatadocomo.com > Cc: null > Subject: Re: Disconnect the connection - [protected]~~M13103574 > [Note: Please don't change the subject for internal tracking purpose and > immediate action. > _____________________________ > > > Hi Pradeep, > > I stopped using the device since Nov. There would be no usage after Nov and > the services were disconnected after Nov. I do not have any request number > as I have talked to the person sitting at your Docomo office. There were > only rentals charged for which I did not used the connection. Please check > and let me know for any further discrepencies. > > Regards, > Manu > > > On Tue, Apr 2, 2013 at 9:45 PM, <[protected]@tatadocomo.com> wrote: > > > Dear Mr. Punna, > > > > Greetings for the day! > > > > This is with reference to your email dated 02-04-13 regarding bill > related > > for your Tata Docomo number [protected]. > > > > I sincerely regret the inconvenience caused to you. > > > > Please be informed that, as per our records your account holds the > > outstanding amount of Rs.3337/- which has been charged correctly as per > > your usage and monthly rentals. Hence, there is no discrepancy in the > bill. > > I request you to clear the outstanding amount of Rs.3337/-. > > > > Kindly note that your number has permanently disconnected on 25-03-13 due > > to non-payment of Rs.3337/- and there is no cancellation request found in > > your account. Hence, I request you to revert us with the details when and > > where you have given the cancellation for further proceedings. > > > > Now paying your bills is made simpler - you can now pay your bills online > > anytime, anywhere through InstaPay. You can make an instant payment from > > the comfort of your home or office. All you need is your Telephone > Number, > > Account Number and Payment Amount. You can pay by credit card (American > > Express, MasterCard, VISA, Diners), or through an online bank account > > (Citibank, IDBI Bank, HDFC Bank, SBI and PNB etc). > > > > Logon http://www.tataindicom.com/payment-options.aspx > > > > Click on INSTA PAY > Enter your TATA Indicom number or Account Number> > > Click on "Pay" > Enter the amount > Select your payment option and submit > > the form. > > > > We are also accessible from non Tata Docomo phones on[protected]toll > > free from TATA DOCOMO mobile phones only). > > > > Assuring you of our best services at all times. > > > > Warm Regards, > > N Pradeep, > > > > TATA DOCOMO - Customer Service. > > > > > > > > > > > > > > -----Original Message----- > > From: [protected]@gmail.com > > Sent:[protected]:51:22.0 > > To : [protected]@tatadocomo.com > > Cc: null > > Subject: Disconnect the connection - [protected]~~M13065224 > > [Note: Please don't change the subject for internal tracking purpose > and > > immediate action. > > _____________________________ > > > > > > Hi, > > > > I have requested for a disconnect of services in Nov, 2012 in your Tata > > Docomo office in Secunderabad near Hari Hara Kala Bhavan. I never heard > > back from you and you have been sending me the bills. Please let me know > > the final usage amount to pay to close the connection. I am not willing > to > > pay the unused amount as I have stopped using the connection since > > November. > > > > Regards, > > Manohar Punna

TATA DOCOMO is worst service and network everyone knows it. But TATA DOCOMO is highly un authentic network service. They will cheat you in the name of internet yesterday night they cut my amount 234 Rupees i am prepaid customer. I did recharge for future use. Now, they are cheating poor indians every where in iNDIA. Close this TATA DOCOMO network. On the name of internet packs they do deduct once our net plan finish. In night of the night they will cut your whole amount without mercy. They will tell that, we used internet despite i never used internet. Who the hell to help from this cheating? REALLY [censored] YOU TATA DOCOMO CHEATERS..

hello.. while recharging through my tata docomo recharge voucher, some pin digits were accidently scratched as i cannot see those no clearly .what should i do...??? [protected] this is serial. No Tata Docomo no [protected] Kindly help at earliest ..

hi this is madhuparna bose, n my number is [protected], i am getting messages as a 'status' from 57775 regularly and amount is deducted from my account without any notification.i didnt subscribe this service.deactivate this service from my number as soon as possible.

TATA DOCOMO Photon [protected] is INTERNET ready now.-
As per the message recd I started using 3 G Wifi dongler. They sent me a bill after 15 days o[censored]se. I paid the bill. From the next day the connection was disconnected.
On enquiry I was told that it was disconnected because of verification is negative. As per the message I have completed all the verification procedures. But ever after 5 days the issue is UNRESOLVED.
VERY EMBARASSING.