Tata DoCoMo Complaints & Reviews

im tatadocomo 899 post paid user and my cell out going has been closed. i already cleared all out standing. and when i purchased the sim [protected] that time a paid cash 850/- to tata docomo executive sushil pal [protected]. i m in trouble because of tatadocomo's poor service tariff plan : gsm_899_unl_lacal_STD I had purchased a mobile no. [protected] from Tata Docomo two month before. Company executive come to my office and ask abt connection. I provided them all documents, which they had asked from me. Mr. sushil pal 420 (Marketing Executive ) gave me new SIM card, filled the application form and collected the documents from me. He also activated STD pack on my new connection. Company Representative confirmed everything, what Mr. sushilpal bhopal told me. He also committed to me to cash back my security amount of 500/-Rs in next bills, but now its not working. when i called to customer support they to provided email id [protected]@tatadocomo.com and appellate.[protected]@tatadocomo.com i drop the mail may time but they didn't reply and still not resolved the issue. i lost my business bcz of tatadocomo's poor service plz anyone assist me how i can file case againt him. and how to back my money and fill my losses thanks damodar singh

Dear Sir, This is THEIVA RAJ.A. I'm using Tata Docomo pospaid mobile Network. My number is [protected]. i use 2GB Internet pack. i'm getting very low speed Internet connection when i use. Initially they assured me Internet speed of 30 t0 40 kbps for this pack. but after using this pack i get only 5 to 8 kbps. Even i can't open home page. In last month After this issue i complaint to the TATA DOCOMO customer care and tata docomo.listen.com. There is no proper response.After that again i have complaint for this issue on 15'th June. That time one floor supervisor attend my complaint. But she scold me bad words. Still now i did n't get any solution for this issue.

My mob num [protected], I got a post paid connection and due to official transfer i wanted to change it as prepaid so i ve submmited my documents on 9:06:2014 to ekaduthangal docomo center, chennai and initiated my num into prepaid service .. they said within 7 working days it will convert automatically as a prepaid num ... today is 17.06.2014 my outgoing and incoming has barred and i tried to recharge my mobile but it showed as :INVALID NUM" and i tried calling the customer service : NO PROPER RESPONSE FROM THEM " ... i spoke to one executive finally and she said pls call 59059 to verify ur address proof bcoz ur num has a pending verification problem .. after that i called that 59059 to complete my verification but i couldnt make it bcoz they barred my outgoing and incoming services .. again i called customer service exective named NISHA who attended my call abruptly discontinued the conversation without answering my questions .. Finally i called ekaduthangal docomo store [phone num : [protected], [protected], [protected] ] not at all attending the calls ...

Note : PLS DONT USE DOCOMO AT ANY COST... COMPLETE CHEATERS

Hi, I purchased Tata Photon Max in May, however the connectivity is very bad. I have called your customer care lot of times and once an engineer also came. Still the connection is either too slow or down( Like on 16th June, no network for entire day) . I have all my work dependant on internet connection. Please look into this asap, and ask your customer care to be more efficient in terms of query resolution. My tata number is [protected].

Hi, I am using a docomo unlimited 899 plan for more than 2 yrs now, Till date there was no problem with my number. All of a sudden I received a SMS saying " your number [protected] has been used for commercial purpose inspite of several reminders and it will be disconnected" on 13th June 2014 at 1:16 pm. I called the customer support and they suggested me to write a mail to [protected]@tatadocomo.com and I did the same. I simply received below mail, Hello!Greetings from Tata Docomo We have received your e-mail regarding unlimited plan misuse dated:13-06-14 for Tata Docomo number: [protected].We are really sorry for the inconvenience caused for the same and also for the delay in responding to your mail. we assure you that the problem is being addressed.As per your mail, you have expressed your dissatisfaction towards the inconvenience caused due to unlimited plan misuse alerts. In this regards, we would like to inform you that, your usage pattern is matching with the defined criteria of commercial usage set in the system, and as per this plan any commercial usage by any individual customer, who has taken the connection for person use, is not allowed.Kindly note that, your number has been barred as per the below mentioned points1. Customers with > 300 uniquely called numbers in a week.2. Customers with < 15 minutes of incoming usage in a week.3. 95% of outgoing calls originating from one cell id continuously for a week.4. Customers with off net outgoing minutes o[censored]sage > 700 in a week.If there is anything else that you want to share with us, we are all ears.You can call us at[protected] or write to us at [protected]@tatadocomo.com. Take care! N Pradeep, Customer Care -Tata Docomo. I replied asking for the direct contact number and the logs if any or any complaint against my number for using it for telemarketing. There is no reply and all of a sudden my number is completely disconnected on 16th June 2014 @ 7:00 pm. When I call customer support, they said incoming is active, but my number is not getting registered. They say application is down and ask to callback after 1 hour and shared a Email ID appellate.[protected]@tatadocomo.com, I complained on the email ID as well. But there is no reply from TATA. They have disconnected my number and also not sharing the requested data. I want to know why my number was not used for commercial use from last 2 years and Whether TATA has any complaint against my number for using it for telemarketing ? Please help me in getting my connection resumed. I work for a software company and I use this number to call my family, friends and colleagues. Regards, Ravikiran DP +91 [protected]

I am (KIRANBHAI M PANCHANI) lost my sim(TATA Docomo) at 2 days ago, kindly deactivate the sim card TATA Docomo immediately. The details below,

Mobile Number: [protected] (TATA Docomo)
Holder Name: KIRANBHAI M PANCHANI

Thanking you,


Yours truly,
KIRANBHAI M PANCHANI.

Hi All, I am a customer of Tata Indicom Delhi . Please read my trail mail and please be apprised that: 1. Since 13 May I am not able to use the device properly 2. The call i got from retention team didn't deliver as promised 3. Delhi Appellate officer was not at all understanding courteous or helpful I would request any of you who still is doing the job with customer focus in mind, to escalate it forward or please reply with the right authority for this escalation. Else i have no choice but to escalate it in TRAI and customer forums. Would request for any final help before i lose faith in this brand. regards, Anupam Rawat anupam.[protected]@gmail.com +[protected] +[protected]India) BB PIN : 75EF0037 Skype : Anupam.Rawat10 "Make your Life Great" [protected] Forwarded message[protected] Anupam Rawat <anupam.[protected]@gmail.com> Jun 13 (3 days ago) to listen, nodalofficer, customercare.d., appellate.kera., Appellateautho. Mr Satish, I have already given my reply and I guess you should read the details of my account carefully before drafting such an 'ambiguous' mail. Also I have two feedback for you that you should take up constructively: 1. Please LISTEN to customer on call and call back if call gets disconnected 2. Please check the update on issue from your other teams working on issue before wasting time on drafting long responses. If you are not ok with the resolution provided to me by your colleague in retentions then pls check with him. If you are trying to sell me anything which I dont want then pls dont waste my time. I will escalate this further if people are not ready to understand my concern. I am seriously unhappy with customer service and now appeallate team. If you differ to what I have requested pls send me the escalation matrix and emails and contacts of right peolle to talk to. Regards, Anupam Rawat anupam.[protected]@gmail.com +[protected]India) BB PIN : 75EF0037 Skype : Anupam.Rawat10 "Make your Life Great" From: "Anupam Rawat" <anupam.[protected]@gmail.com> Date: 13 Jun 2014 18:52 Subject: Re: [protected] Worst service of TATA Unclosed Service Requests #[protected],[protected],[protected] To: "Appellateauthority Delhi" <Appellateauthority.[protected]@tatatel.co.in> Cc: Hi team, As discussed with Mr. Vineet I asked for the 30 GB plan and I am ok to continue with Tata until and unless I get proper help and assistance on time. Following 3 things are told by Mr. Vineet 1. No charges for the concern period from 13 May to 13 June 2014 2. 30 GB plan will be activated today 3. Within 2 hours my device will be ready to use with the said plan If this is correct please go ahead and close the request now. Also I appreciate Mr. Dharmender Rathore from retention team for being a good 'Listener' to my problem which all the others lacked. Rgds Anupam Rawat +[protected] On 13 Jun 2014 15:15, "Appellateauthority Delhi" <Appellateauthority.[protected]@tatatel.co.in> wrote: Dear Mr. Rawat, Thank you for writing to us at Tata TeleServices Ltd. We acknowledge the receipt of your mail dated June 10, 2014 regarding Tata photon number [protected]. We sincerely regret for the inconvenience caused to you. With reference to your appended mail and in continuation to our telephonic discussion on dated June 13, 2014 on your alternate contact number-[protected], we would like to inform you that your concern related to aforesaid number has been crosschecked by our concern team and an Engineer visit has been done on your present address on dated June 13, 2014 same confirm by you during the call. During the Engineer visit it was found that speed of your photon device has been capped and connecting in 1X speed as currently you are using "[protected]@1200Cap Plan” and you have already consumed 12062 MB Data on dated May 24, 2014. Further we wish to inform you that the speed of your photon device has been restored with up to 3.1Mbps from June 13, 2014. We would also like to inform you that as per our discussion your bill will be generate on date June 15, 2014 and all non-usages rental will be adjusted by our side as well. During our conversation we have suggest a beneficial plan according to your usages as per below mention – “[protected]@Rs.1000Cap Plan” and same plan will be effective from July 13, 2014 on your next billing cycle as per the process Please drop a line of confirmation for the plan activation. You can also visit our website www.tataphoton.com for more information. We appreciate and hope for your continued support to help us in our effort to provide you the best of our services Yours sincerely, Satish Kumar Appellate Authority Desk Tata TeleServices Ltd. ________________________________________ From: Anupam Rawat Sent: 10 June 2014 22:12:43 (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi To: Appellateauthority Delhi; appellate kerala; listen; Customer Care Delhi; Ankur Rawat; Ankur Rawat Subject: Worst service of TATA Unclosed Service Requests #[protected],[protected],[protected] Hi all, My brother Ankur Rawat and I use this tata photon for internet access purpose and we have a MAJOR UNRESOLVED ISSUE SINCE A MONTH now, however the way our issue is being treated is not at all professional and as per standards. 1. I am using the tata photon+ device with number [protected], in name of Mr. ANKUR RAWAT, brought from Delhi in kerala since 14 April 2014, first month it was fine but towards the end there were major connectivity issues and many problems related to your customer service. 2. 13 May 2014 we reported a complaint with service request #[protected] which was closed without our consent or approval on 17 May as resolved which was not the case 3. Many calls and complaints were made and another service request #[protected] was given and closed again WITHOUT the issue being resolved. 4. I gave my number to many customer service agents and also called while on roaming but a proper call back from the right team at right number at right time couldnt be arranged even after many reminders from my side. 5. Please note that none of the bill cycles were missed by us and we always paid our dues on time, HOWEVER BESIDES THAT THERE IS NO SERVICE PROVIDED TO US WHEN WE ACTUALLY NEED IT. 6. keeping this unfortunate scenario and series of event in mind I asked for a cancellation request which the agent proactively submitted with number[protected] and further complain service request number[protected]. Now please advise on the following points: 1. Why didn't we get service or support in kerala or from delhi Tata teams? 2. Why there is constant follow up required by us and no direct process? 3. Why the service requests were closed without customer consent ? Why do you want it to NOT impact your service quality scores and why proper escalation matrix denied? 4. Why should I pay for this month? 5. Why should I stay with Tata photon? 6. How can I escalate as there was major loss of TIME, MONEY and PEACE OF MIND in this entire episode? I want a senior person with proper knowledge and understanding to take this up. My next level of escalation will be consumer court. Anupam Rawat anupam.[protected]@gmail.com +[protected] +[protected] Skype : Anupam.Rawat10

Dear sir, I Mr Madne Anand Dhanaji, my mob no [protected].The bill of Jan 14 is 710 Rs but current charges 540 Rs.when I was noticed to customer care they assured me as soon as pay the bill extra charges will be deduct but instead of it they include illegal charges+let fee charges per month. kindly stop it and give me chance to use services contineuosly.Thanks.

I am very much surprised and frighten by the way Tata Docomo ethics and procedures at work. I have not opted for any services from tata docomo anytime. I wonder why I have received this email for bill payments. In fact the address mentioned on the bill is not mine. I am really surprised to see the bills for services which I have never used. I have instructed Tata Docomo to please check it immediately as its been a fraud matter to me. But after 5 days also I didn't receive any calls or email from any customer agent. I clearly instructed in my email to stop any corresponded regarding this matter. Stop all connections and take immediate actions on the person who provided you this information. I also asked for immediate action on this matter and clarification for such a big mistake. I also like to know why things were not confirmed before giving any connections. Every morning I have received 2 emails for the payment. Its frustrating for me. Despite several intimations no actions has been taken till now. Please help.

Few years back i have used tata docomo but last year itself i have closed my account.Few months back i have received a bill with outstanding amount and when i check the bill it is in another name but my contact number and email id. I was shocked so i have register complaint against this and i asked them to check and close the things, daily im getting more than 5 calls and sms it was irritating me i have raised complaint many times but no action but they have put my name in the credit history so it is affecting me lot due to this i got many problems like if i apply credit cards, loan then they are checking credit history and rejecting my application.. I dont know what to do? they asked me to pay the outstanding amount and then close. How could i do this? it is not in my name and im not using then how could i pay ?

helo recharged my number [protected] with rs 7 stv, which provides data chrges of 2p/100kb for 30 days, as i done recharge on 15 june near about 11 pm with trans id [protected], but i didnt recieved benefits even the message i got that recharge is sucessful the docomo is keep cheating on, plz help me out as ur customer care is useless just to harass the customer not helping them my alternate n umber is [protected],

I have 1 gb internet data on 13/06/14.I have used net for 10 minutes on that day.they deducted 800 mb data without any usage.I am complaining since last 3 days.they are not giving any status regarding that and ignoring me without giving me any genuine reason or any proper evidence.please help me for that.

I have 1 gb Internet data and without any usage on that day they have deducted 800 mb data.and afterwards i have complained in customer care so they are ignoring me for that from last 3 days.I have requested them to tell my usage on that day.they are not giving me the status o[censored]sage and not giving any genuine reason or proper evidence for that.please help me.

Hello sir/madam This complain is regarding the senseless policies i have come across in your service.On 12-06-14 i had recharged my number with RC149 and was told that i will receive 1.5GB of 2G data-tranc ID [protected]. the same evening, i had to download something important and subscribed to the daily 3G pack for RS 8. the next day, to my surprise i see that my account is only allowed a free download of 20MB. On talking to the customer care executive on 13-06-14 i was told that this would be rectified and 1.5GB would be debited to my account. It still hasn't happened and is frustrating to notice that i am unable to talk to your customer care either. resolve this issue at the earliest.

Today morning I recharge my another Tata Docomo Mobile No.[protected] with RC 14 for Incoming Free Call while on roaming as my family is on Rajasthan Jaipur Tour so that I can call to my family without roaming incoming call charges.. But the Tata Docomo misleading the General Public by giving false advertisement or without complete information. Though I have recharge with Rc 14 my family getting charged eith incoming charges while on roaming, where as the advertisement pamplet clearly shows that incoming free on roaming. Kindly take neccessary action aganist the Tata Docomo for Misleading Advertisement. Vikas Sharma Advocate [protected] Hyderabad

I have buy a photon max on 28th may and same day I cancelled the order till date I will not received a money back I call cuatomer care for many times for refund but no response from their . My order no is [protected] pls refund my money . I already order new photon number is [protected]. Give me refund on urgent basis

Hello my number is [protected]. I'm on tour from Gujarat to Darjeeling. suddenly when I reached (Darjeeling More) Mallapuri I couldn't call it came that you call barring service is activate. Iwant to deactivate it. Please do ASAP I'm using Lumia 520 and if I'm not able to contact call me on [protected]. please do as soon as possible

I recharge my phone on line with Rs. 77 for STD plan on 10 june and same was responded to my mail box that it is success ID NO. ASMP[protected] my phone no is [protected] but so far STD plan is not activated and no response from customer care pls do need full

On 11 june 2014 when i was used 3g internet of tata docomo suddendly i had recived a message from tata docomo in which they charged 75 rs from my balance for activation of "movie world" which i did not activate.When i called customer care mr.Pradeep was there and he said here is server problem so i can not help you and also said to me call agian later ...Still now my problem is not solve.
Rishi mishra

The sales team (call center guys) called me on 5th June'14 with the details of the new Photon 3G+ wifi device which can give speed up to 21.1 MBPS and support up to 10 devices at one time. I purchased the same on 7th June'14 (Saturday) for Rs.2250/- and they promised me that this will be activated by 9th June'14 (Monday). As i work for IT company and need the Internet facility 24X7 hence started feeling jittery when the services were not started by Monday 2 PM. I called the same sales team (Nethra, Monika, Latha ) but they either continued to disconnect or did not pick up. The worst part was when one of the sales team picked up the phone and then after realizing who i am started to act as if i am not audible. I have been calling these guys almost every 3 hours daily till today (11th June) but shameless people dont have courtesey to keep customer informed. Urge all others customers to please dont pay till the services are not activated otherwise you will end up like me. thanks, Rajesh +91-[protected] Receipt no: 5971, dt- 7th June'14