Tata Indicom Complaints & Reviews

Dear Sir, i am karthick. I have a Tata indicom broadband connection since 2009. from August 23rd onwards the internet is not working.after 4 days the problem get solved. Now i facing the same problem since September 8th onwards. and there is no response from your local office. only the security gave the mobile no of the service engineers. But no one is picking the calls. and still the problem is not yet solved. i totally fedup with this and I planned to surrender the TATA indicom broadband connection and i need the e-mail ID. Kindly advise what are the procedures.

My name Rangan - I am Tata Indicom long standing customer - with my mobile no. [protected]- While taking this connection I paid Rs.500-/ refundable deposit. Later, due to certain personal reasons, I requested for change of mobile no., and I was given - [protected]- again I paid Rs.500- refundable deposit-total Rs.1000/-; recently I shifted my residence fom BTM Layout II stage to Akshynagar(Begur post); in this area signal is very weak. I complained to the customer care; but they were help less. Finally I switched my service provide to Vodafone. I received a call from customer care, why I switched to Vodafone, and I explained; I have requested for refund, after adjusting my final bill of Rs.383/-; I sent two mails also; no rely - no refund. Please adjust my final bill and refund the balance amount. On hearing from you, I will furnish the required details. I was a very prompt payer of my bills, which you can verify. Thanks. Rangan Kidambi

My mobile number is [protected]. I am receiving unwanted flash messages any time . If by mistakes once click on button they deduct 12 Rs. . I complained in customer care but they not refund my money and also they are not stop the flash services on my number. So please refund my money(till last 6 month) and stop the flash messages services.

Hello CustomerCare, I am M.Janardhan, once a WI_Max broadband Internet subscriber in 2008.Since there is no feasibility or tower access to anew place where I moved, I withdraw my subscription in 2008/09 and suppose to get a refund of 2000/- that time but still was getting bills. I made many many follow ups with nodal officers, visited branch, called customer care but all the time it was one automated message I used to receive that we are looking into it. I am fed up and though of giving up but now after 8yrs you guys are back asking to settle final bill. Is that a joke? Here is the mail i received today and previous followups. If i receive these kind of messages, I will sue you guys for sure as this time I am ready to give up since you guys are mentally harassing. Please act promptly atleast this time! I have great respect for TATA's since they have done much for this country but you employees are taking out that faith from loyal customers. "CIN – U74899DL1995PLC066685 Mr/Mrs/M/s. MUDALGHAR JANARDHANA.RAO. Ref No:Aug-2014/Amnesty/38424 Sub:- Full and final settlement of your Relationship No:[protected] regarding Tata Docomo MDN no: [protected]. Dear Sir/Madam, We thank you for choosing Tata Teleservices Limited as your telecom service provider for TATA Docomo brand. At the time of applying for the aforesaid telephone connection, you had agreed to make payments of the periodic bills raised by Tata Teleservices Limited upon you by the due date in respect of the availed services. Based on your assurances, we have allotted a Tata DoCoMo phone connection bearing no. [protected] to you on a duly executed Subscriber Application Form and other related forms/documents and account ID was allotted to you. You availed best of the service/s provided by us after activation of the said phone connection. Presently, we find from our records that a sum of Rs.1480 /- remains outstanding in your account as on 16th Aug 2014, .However, in spite of the receipt of the said bills, you have failed to make the payment to clear the outstanding amount, despite our repeated requests and reminders. Due to the non-payment of our legitimate dues, our company was compelled to disconnect your aforesaid connection. We would like to inform you that we have launched an Amnesty scheme for condoning the delay by the customers, who have defaulted in clearing their outstanding dues by the due date with our company granting immunity to them and accordingly they will be spared from legal action, if they clear their dues during the Scheme period. The amnesty scheme is open till[protected]. Since your name is also featuring in the list of such customers, who have not paid their dues, we suggest you to participate in this Amnesty Scheme, whereby the quantum of relief to be extended to you would be 50 % and 50 % only would be claimed from you (excluding interest), as full & final settlement of your account with us. However, if you fail to avail the scheme and still do not make the payments, as stated above, during the operation of the scheme, our company will be compelled to take necessary legal action against you, for the recovery of the complete outstanding amount along with interest, at your absolute costs, risk and consequences. Through this letter, we are giving you a final opportunity to avail the scheme and clear your account by just paying 50% of the total outstanding, i.e.Rs.740/- within the scheme period to avoid any inconvenience and embarrassment, However, in case you fail to pay the aforesaid amount by the prescribed time, our company shall have no other option, but to initiate appropriate legal action " PREVIOUS EMAIL CONVERSATIONS. If you read if carefully, its all automated mails from your side. " janardhan rao <[protected]@gmail.com> 9/2/08 to customerservice Hi, I am M.Janardhan, your WI_Max broadband internet subscriber. I have subscribed for the connection 3 months back and just after two months, i shifted from BTM layout, which was my old house to Munekolala, Marthalli. I have submitted the shift of location form with the address proof 1 month back. Your technical team visited last sunday and as said there is no feasability or tower acess to that new place, I want to withdraw my subscription. Hence I request you to refund the remaining balance and also would appreciate if any regular formailites to be done!. Thanks, Janardhan Dear Mr. Janardhan, Thank you for bringing the concern to our notice. We would like to inform you that kindly mail us with your TATA Communications Email ID followed with the domain name eg. [protected]@vsnl.com or [protected]@vsnl.net or [protected]@eth.net to enable us to do the needful. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers ) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you. Warm Regards, Avaneesh, Customer Service, TATA Communications Internet Services Ltd. janardhan rao <[protected]@gmail.com> 9/3/08 to customer Hi Avaneesh, I think my VSNL user Id is removed from your database. I tried to login but says user dosen't exist. That's why i am mailing from this mail ID. Even this mail Id is quoted for your reference in my subsription form. Thanks, Janardhan Hi Avaneesh, I think my VSNL user Id is removed from your database. I tried to login but says user dosen't exist. That's why i am mailing from this mail ID. Even this mail Id is quoted for your reference in my subsription form. Thanks, Janardhan customer service <[protected]@tatacommunications.com> 9/4/08 to me Dear Mr. Janardhan, We regret the inconvenience caused to you. With reference to your mail, we could not able to trace your records with the information provided, kindly revert with your broadband enquiry number or first and last name with address details mentioned in the application form to do the needful. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html ( the link contains the location wise contact numbers ) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you. Warm Regards, Mujeeb, Customer Service, TATA Communications Internet Services Ltd. Hi Mujeeb, Sorry for late reply, i was out of Bangalore and just came today. My enquiry number is :162034 and my full name is Mudalghar Janardhana Rao. Kindly do me favour ASAP. Thanks, Janardhan customer service <[protected]@tatacommunications.com> 9/23/08 to me Dear Mr. Janardhan, Thank you for bringing your concern to our notice. We would like to inform you that your concern regarding refund has been forwarded to the team. We will contact and update you on the status at the earliest. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you. Warm Regards, Grace, Customer Service, TATA Communications Internet Services Ltd Hello Grace, Can I expect any news on this! It's pretty long time that i had been waiting for. By the by, if possible, can you re-send me the old bills. I thought they will be in my mails box but they aren't. Thanks, Janardhan janardhan rao <[protected]@gmail.com> 11/9/08 to nodalofficer.s., customer Hello Sir, I have been patient for more than 4 months and still i am getting the same negative response. My cheque of 2000/- is not delivered yet and people had stopped communicating about this. Every time when i call customer care, they only log new complaint and my last two complaint numbers are 3346314 and 6837780. I consider this to be a serious mail and i am expecting a favour in a day or two. Thanks, Janardhan " Thanks, JanardhanDear Mr. Janardhan, We regret the inconvenience caused to you. With reference to the mail, your concern related to refund is forwarded to concern team on priority. We ensure the same will be addressed very soon. We require your valuable support & co- operation during this period. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you Warm Regards, Bindu.N, Customer Service, TATA Communications Internet Service Ltd. From: janardhan rao [mailto:[protected]@gmail.com] Sent: Monday, November 10, 2008 12:48 PM To: customer service; nodalofficer.[protected]@tatacommunications.com Subject: Re: FW: Regarding the Refund as ther is no feasability in the area janardhan rao <[protected]@gmail.com> 11/11/08 to customer Hi Bindu, I have been getting the same response from the customer care since last two months. Could you please send me the phone number of Nodal officer or manager or else please let me know where can i collect the check in direct. Thanks, Janardhan ear Mr. Janardhan, We regret the inconvenience caused to you. We have forwarded your refund concern on priority basis. We ensure that, it will be resolved at the earliest and our team will update you on the status. We require your valuable support & co- operation during this period. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you Warm Regards, Bindu.N, Customer Service, TATA Communications Internet Service Ltd. From: janardhan rao [mailto:[protected]@gmail.com] Sent: Tuesday, November 11, 2008 4:08 PM To: customer service Subject: Re: FW: FW: Regarding the Refund as ther is no feasability in the area janardhan rao <[protected]@gmail.com> 11/20/08 to customer Greetings, Can i expect any progess? Thanks, Jana Dear Mr. Janardhan, We regret the inconvenience caused to you. With regards to your mail, we regret to inform you that we are unable to trace the details of your account with the information provided by you. So kindly revert to us with the enquiry number or order number or with the first name and last name mentioned in the application form and with the complete contact details provided to you during the registration for the new broadband connection which enables us to do the needful as early as possible. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you. Warm Regards, Eshwar. R, Customer Service, TATA Communications Internet Services Ltd.

Tata Indicom Broadband Service Request no.[protected] Unable to access internet since beginning of Aug 2014 1. When I tried to register the complaint about not being able to browse internet between 1st Aug 2014 to 8th Aug 2014, customer service gave a purposefully evasive reason that Server in my area is down and refused to note down the complaint. Finally on 8th Aug, they noted the complaint (referred above). 2. Details of Issue: I have not been able to browse internet since the beginning of this month. The network status shows connected, but I only get the Tata Indicom Broadband log in page, when trying to browse. No other site is accessible. 3. Bad Customer Service/Causing financial loss to customer - (a to g, below): a. Customer Care failed to note the complaint when first informed. Reason provided was that server in the area is down. This seems a patent response usually provided to slow down the issue resolution process. b. Customer Care does not provide any explanation of what the issue is, nor does it have a good understanding of the technicalities. c. Customer Care maintains false service updates. I was told that customer care tried to contact me on multiple occasions to understand my issue, but failed because I was not available. Truth is that they never tried to call me. I do not have a single missed call from them. d. Customer Care provides false information about my account. They are telling me that issue lies with my static IP. In reality, I do not have a static IP. I would have been able to see the static IP in MyAccount on Tata Indicom Broadband site under Value Added Services, if it was provided. e. Customer Care provides false account of communication between Customer Care executive and customer. Every time that I call, I am surprised to know that some time-line that has not elapsed by the time of my call, was provided for resolution of the issue. f. Every time that I ask about the explanation for not acting on my request, I am told that the request is being worked upon, but never is an update given about who the issue is pending with and when I can expect a resolution. g. When I visited the Tata Indicom Broadband head office in Shivajinagar, Pune, on 16th Aug, 11 am., I was given treatment like a criminal - made to stand at the security gate and not admitted into the office. The Complaints Officer spoke to me on a line at the security gate and told that she would provide an update by 1 pm, the same day. I have yet to receive any update as of 18th Aug, 2014. 4. Service Credit: Monthly rental is collected by Tata Indicom in advance. I was told by Customer Care that I will again have to raise a request for Service credit, when infact the company should provide it suo moto, since it knows that the service was discontinued for more than 72 hours! 5. Closure of Service Requests without resolution of issue without first confirming with the customer if the issue is resolved. I have experienced this a number of times before. I am most disappointed with the service and bad attitude of the staff. Non provision of service credit would amount to financial fraud. Would recommend that people not avail of Tata Indicom service if they have another viable option. PS - The Tatas have long been hailed as the best and most ethical businessmen in the country, but Tata Indicom Broadband shows a different picture altogether. Is it time for a reality check? Regards, Ashutosh

My name is Yatin Girish Joshi and my mobile number that I am experiencing problems with is [protected]. I have lost my hand set and requested to block my services however I was not in town hence did not activate my number, I placed a request for activation of my services on 11th Aug 2014 and while I am in the process to draft this message still not working. The Tata store that is located in Thane has some technical problems and due to which the request cannot be placed. There was no sim card avaliable hence the manager at the store asked me to visit at the location in Mulund. There are multiple request that are placed on my account and I am able to check for the status of the request on My Account tab online hence all the[protected] Restored my services however they are not working fine, hence I tried to contact you support on 121 and was guided to go the store and they will be in a better position to get it resolved for you, this is an option and not a resolution. I went to the store and guess what...! The Store that is located in Thane has no service or the server is down hence cannot process my request, they guided me to Mulund Store that is located near Nirmal Life Style, I went there to activate my services and they where not accountable with the process and never placed a request for simcard activation. I called voice support for Tata to get this issue resolved. They raised a request which is still open SR number:[protected] in this process I spoke to multiple person and they guided me with different troubleshooting steps. That was of no use however one of the manager on the floor named Pratik Parekh said that the simcard that you are using is not provisioned on the account hence guided me to visit store again for the activation of services and when I walked in to the store that is located in Thane they did mentioned as usual that the server at this location is down and we are unable to process this request. After a conversation with the manger in the store spoke to the person at the store location in Mulund. Now he told me that the request for my sim card activation is not placed hence placed SR number:[protected] which is closed after it was placed in the next couple of hours. Still my services are not active. I have tried all the means of support that might resolve the issue however rather providing resolution they provide with an option. Please improve the customer experience. Worst service and never refer this to any of your friends or relatives. Please activate my services so that I can port my number and leave you guys asap. Thanking you in anticipation for the service that are good for nothing.

We have Tata Indicom's broadband service installed at our flat. We have submitted one complaint to Tata Indicom broadband services that our Internet is not working. The complaint was registered on 6th August 2014. From that day onwards whenever we call the customer care they promise that problem will be solved in next 24 hours but no one comes to our place and problem still persists. We are unable to do many things because o[censored]navailability of Internet. Please take proper action against them as its almost 7 days and they did not provide a solution to our problems.

My account no is: [protected] Tickets:[protected],[protected],[protected],[protected] Since last month their billing system had not updated my payment and hence my Internet was disconnected without any notice to me. When I called them up, I was told to furnish details of payment. After mailing across the scanned copy, I was asked to hold-on for couple of days to get this reflected and sort the issue out. After a patiently waiting for couple of days, again I called and was told that billing is not an issue, its a technical problem which will get sorted out in next couple of days. After contacting again it was told that billing information is missing so I must resend the details. So I provided it again. For some excuse or other, I was made to wait for next few more days, now its over 31 days and with 6 tickets opened in total, they have not yet resolved the issue. Initially frustrated, I have now started enjoying the whole interaction with their customer care. The poor call center guys tries to sound so genuine and provide following promises: The ticket is escalated to next level now, when I ask how many such levels exists, the phone cuts immediately! Somebody will call me back Technical team will be there in next couple of hours None of these promises are ever kept. I was at least under impression that their social reputation management team will at least be responsive, however after 4 days of tweets exchanges, I stopped kicking that dead dog too. You may read my interaction with them http://bit.ly/V0EZ9x

I'm using Tata Indicom Broadband prepaid connection I have Lodged a complaint stating my broadband connection is not working on 20th July 2014 My complaint number is no.16144408 but they closed the complaint without my notice on 23rd July 2014 so I called up customer care to escalate the complaint and ensure still not working they took a new complaint for that no. 16148186 on 23rd July 2014 which they closed it again on 27th July 2014 without my notice I called up again on 28th July 2014 they took a new complaint no. 16153738 but again they closed it on 30th July 2014 I escalated the complaint again they took new complaint no.16156012 they are closing complaints within 72 hours so that they need not to extend the validity period for the customer The customer service is not taking any action for my problem I have been told that the service technician will come and visit my site but they didn't when i called to ask whether they will be extending the validity period they said no they don't Kindly take a necessary action

The above number phone is dead from last couple of days. This is happening on routine basis. If I call the customer care number [protected], I am not able to make call and error comes. Can you please rectify the problem at the earliest?
Alternative number:
[protected]

Hi All,

This is just to inform everyone that how TATA is not at all concerned about their customer and how they do not value their customers who are there with them since 5 years.

I had an account with TATA vsnl broadband ([protected]@vsnl.net) since 5years and i have been using it regularly however due to renovation and reconstruction of my house i was not able to use the account or recharge it as i knew i will not be able to use it till the renovation is completed. In the mean while i got a call and a letter from Tata informing about the change in companies account that TATA vsnl is taken over by TATA docomo and they want my documents for an update however in spite of me calling the customer service thrice no one from TATA came to my place to collect documents then after a serious call to them after waiting for like 50 days they took an initiative and sent someone to my place and collected the documents now this whole procedure more over my house renovation got completed few days back and i tried to recharge the account online so that i can start using it again, now when i tried logging into my account i couldn't, it was showing that my customer id is not valid. I call customer service for the same and also to know the procedure to recharge and i spoke to Ashish from customer service and he informs me that my account has been terminated because it was suspended from last two months and when i said that i had a reason for suspension( home renovation ) he said they can't help it because they suddenly have this policy to terminate the account if it is suspended from two months. The only reason i am agitated is because i know that tata has been good with its services and i have had no issues with them but this is really not acceptable that tata vsnl terminate my account without my consent without even informing me this is unprofessional, i have not received a single letter or any mail that they will terminate the account and very importantly its an prepaid account why would i recharge it if i know i will not be able to use the account. This is something that brings TATA to a very unprofessional state cause i have paid money when i activated this account and i know that at-least with that installation charges i have a right to keep my account at-least listed in tata communication system, how can tata just terminate my account without informing me this just proves that tata is not at all reliable with their services and i will seriously think about removing all other tata services from my home and also will recommend others not to take tata services of any kind.

Really disappointing.

wrong informatiHi! STV Recharge Successful .MRPogs.123, Validity:21 days, Local On Net Calls Unlimited in Off Peak Hours Tranc ID: [protected].Thank You - Tata Docomo.Hi! STV Recharge Successful .MRP Rs.123, Validity:21 days, Local On Net Calls Unlimited in Off Peak Hours Tranc ID: [protected].Thank You - Tata Docomo.on updated on inernet of Rs 123 having std on net call at Rs 1p/6sec i undergo with recharge in jharkand area And finally i came to know that this work for loclal On net service Message written above Is the copy of the msg i got from company so pls help me to get my money back

I chanchala gupta actually I AM not able to send sms properly specially group sms and maximum
time failed even I talked to that particular no (example [protected] etc and so many no like this
) so personally gone to tata docomo customer care on 29th june 2014.and lodge complain but
still I suffering from this problem. So please guide me.it is very painful for me for
continuation 8yrs tata indicum connection I have to porting to another co. even I don’t want to
change and totally your bad service and bad response is responsible for lost your customer.
regds
CHANCHALA GUPTA
[protected]

I am user of Tata Photon No.[protected] and account No.[protected], I am not used your services for the past ten months. I submitted surrender request your representative and Last Payment Receipt on Dt.21.04.2014 to your representative and the person is saying and confirm me your no. is finally closed today. But now I got messages from your side for bill due of Rs.1149 kindly pay and also received phone calls from your side for bill payment, why I pay bill after full & final settlement by dt.21.04.2014. Please check your record and update. at the earliest. Now I also confirm I don't pay any amount...

Dear Team of tata tele service, "" Death of Loyal Customer "" kindly look into the matter of mishandling the customer by wrong commitment. I have Tata Indicom No.-[protected] since 2010 and at the time of no. allotment i had only paid 600 Rs. out of this 500 was deposit as a security amount. Now the concern was started from last 6 month back when i had contacted Tata person to provide me one more no. in the same series for my home, but i have not received any positive response from Tata Sales team (this was the USP of Tata Tele Service), they had making me fool day by day. After the so many followups i had very upset with the service ( as a normal human being), and the mean time i have visited AirTel and they provided me postpaid no. within 3 days with best customer care which i was never feels in Tata Indicom. Now in last month i had recived a call from Tata Indicom Miss Pooja and Mr. Vivek to pay the outstanding amount, so again i arise my requirement to provide me no. now they committed me they will process the same within 3 days after the payment, and they will only required my documents. After the payment when i asked to active my existing no. then they started again making me fool, and they charged me to pay 3000Rs to activate my no.-[protected], now at this time i have feel cheated and as a customer when i had used this no. since last 4 years, and only becouse of this they taking benefit and forced me to charge a huge amount against my own normal no. Now Dear all Friends, please look this is the response/commitment level and then proceeds for any association with Tata Tele Services Ltd(TTSL) TATA Telecomm Tata Group Tata Consultancy Services Tata Teleservices Tata Tele Services Ltd(TTSL) TATA Telecomm Tata Group Feel Free to call me for more information about Tata Tele Services on [protected]. contact details - Rajendra K Sharma [protected] New Delhi

I am following up with Tata Broadband since 25th Jun 2014 for broadband internet. I was told that the connection will be done in 5 days. Everytime i talk to the sales Person Vinayak either he is not reachable or he disconnects the call. From last Friday (27th Jun 2014) he is just making me fool that the connection will be done today or tomorrow. There is no internet connection yet at my office. Today i called him more that 10 times but there was no response. The Sales person is not even bothered to reply back to my call. This is the worst experience with Tata Broadband. I don't know how other people deal with Tata. The service is worst. If i have to rate Tata i will rate 0 out of 10. If asked i will never recommend Tata to anyone. Worst Service, Worst Service, Worst Service Durgesh [protected]

Hi, My mobile number is [protected], I requested two times to portin to some other operator, but this is the second time I am getting a reply from the other operator that Tata Indicom has rejected the portin request (request is cancelled by Donor). Can we have a reason on that, why Tata indicom is rejecting the Portin request, this is really embaracing and would like to go to higher authority it it is not been resolved soon. Thanks, Anil Biswas

I had taken a corporate connection (Ph-[protected]), but due to frequent call drops and an abysmal network, decided to switch to other network providers. I requested for Closure on 29May 2014 only, but they closed my account of 8th June. (My billing goes 6th to 6th) Hence charging me for the month of June as well.. This Company seems to be really sick who wants to get money, no matter what way. -Rahul Ranjan Alternate Phone - [protected]

I am user of Tata Indicom No.[protected] and account No.[protected], I submitted surrender request letter with ID Proof and Last Payment Receipt on Dt.17.04.2014 to your Ashok Vihar, Delhi Web Word and there person is saying and confirm me your no. is finally closed today. But now I got messages from your side for bill due of Rs.1018.00 kindly pay and also received phone calls from your side for bill payment, why I pay bill after full & final settlement by dt.17.04.2014. Please check your record and update on my alternet mobile no.[protected] at the earliest. Now I also confirm I don't pay any amount and if you are any harassing me then I go for legal action. Thanks.

Need to remove the tower located at C5/8- roof top, sector 5, CBD Belapur, Navi mumbai- 400614.There was no approval or intimation taken from the society before installing of the tower. Building occupants are being paid hefty money and surrounding people are feeling the pinch of the same. Problem of needles piercing the skin, irritation and headache are felt all over the families from surrounding building. All the important persons have given the approval after getting the money as well. There have been death as well for healthy old aged person with no proper illness reason given. People are having heath issues but they feel well if they are away from the said area.Please look into it and have it removed.