Tata Indicom Complaints & Reviews

Hi, I want a help from you regarding my issue with tata indicom broadband. I have taken connection on 25th February by paying Rs. 2124. The connection was for 10 mbps but instead it was giving 1 mpbs and was disconnection like every 15 mins .. you tell me how to use such internet which disconnects every 15mins .. I was not able to make Skype calls, watch videos or any thing I want to do. I made series of complaints, engineer came in check things but no resolution. Finally I ask engineer is it going to work .. he said it due to conditions it seems it will not work.. then I ask him procedure to terminate connection incase if it is not going to work. He said contact customer care and ask them to terminate.. I terminated connection on 6th March.. In mean while I received bill on 3rd March of Rs. 5000 .. this was for internet usage of 4days ..25th -28th. As connection was not working properly and I was getting huge bills I was furious to get it disconnected as it would further create more complicated. I sent them email to disconnect and refund my Rs. 2124. I kept emailing them for refund but there was not reply and then I forgot the issue. Now after so many days they are asking me more money.. says to pay Rs.480... instead of giving me refund on connection which was not working as prescribed they are now asking me to pay more not sure on what grounds. Its like you go to buy gold and you get iron.. then you say to ask shopkeeper to refund he instead says you came to my shop for refund now you pay me more. I don't understand how does this company works.. if that how Tata Inidcom earns money. Please check chain of emails Looking forward for help and if you can refund my money Thanks Regards, Upendra Kolte

sir i am a hike user n i earned reward of 95 rupees and i redeemed it but i does not get talktime...but i got 1 GB net. that is of no use for me because my this no is cdma no. and phone does not support net connection... so please give me talktime instead of 1GB net .

Dear Sir, My name is suresh from Hyderabad, i have took TaTa photan . My Tata photoan + numbere is [protected], Account Number :[protected]. I requested to block and cancelation but they didnt cancelation . The Tataphotan help desk guys asking to pay 2 months amount then only we are going to block and cancelation. then i have paid 2 month amount to block and cancel. Still i am getting calls from bill pay ment help line saying your bill was generation you need to pay money ... I am getting lot of calls from Bill Payment help desk and i am getting lot of distrubing.. Please help me on this .. sir i did not use one time also Tata photan + ..you block Tata phota + then still your asking to pay money .. Please resolove this issue and i am looking forward with your services .. Thanks Suresh Email-id : suresh.[protected]@gmail.com Contact numbere is : [protected]

I am getting unauthorised flash messages of MY-DIVE-IN-PLANET on my Tata Indicom(UP WEST) mobile no. [protected].These messages prompt me to download obscene wallpapers, ringtones etc.These messages are coming every few minutes on my CDMA mobile.I have been fed up of this.I have talked to the customer care representatives, but they do not have any solution for this.Please deactivate this unauthorised application on my mobile or I will end up using your services.
INDERJIT SINGH KOHLI
286/183, OLD DALANWALA
DEHRADUN'(UTTARAKHAND)-248001
mob. [protected]
res.[protected]

To Respected Sir/Madam, I would like to request you to please cancel my Name O. P. Gupta Address A-40 Gali No. 11 West Vinod Nagar Delhi 110092 & Tata Walky no. [protected] immediately as I am moving to some new place this week. Please give me all my dues and outstanding payment due with me Priority Base. Kindly do the needful. Thanking you Yours faithfully.

Tata Indicom Broadband Account Number: ACC[protected] Service Request No. Created: 15837432 Created On: 23-NOV-13 Service Request Resolution TAT: 72 Hours Service Request No. Closed: 15837432 Closed On: 24-NOV-13 The modem was not turning on and it looked damaged. The complaint was made based on this. No service engineer has visited the place or even called us to address of this complaint. Suddenly an SMS and mail has come telling the complaint is closed. This is not the first time, the service team behaving like this. So I thought I should raise this issue. Between August/September, we have made around 30 complaints. Almost all of them were handled similarly. Nobody was even calling us to tell what is the problem. -- Vikas

I bought a postpaid sim on 26th October, 2013 from one of the sales representative of this company Mr. She had and his contact no. is [protected]. I asked him to start no. As soon as possible and he committed me by 28th October, 2013 no. is going to start.. But till now sim is not started and even he is not answering my calls. I am calling on various customer care no. 121, [protected] and [protected] but no one is listening to my complaint. I have paid 1100/- for this sim. I want my money back or solve my complaint as soon as possible. Please take a strict action against such kind of behaviour. Tata indicom postpaid sim RSN NO. [protected]. Thanking you Chanchal Talwar [protected] RSN no. [protected]

Dear sir'madam
as i m customer of tata docomo [protected], i used services last 8 month but any time when i reachared my no company deact my balance without confermation...any time issue wht to do for this ... as i disscussed customer care they said rs 39 pack actuivate ... i reachrged 250 in this pack we get 1 b 3g deta and full talktime but this also we are not recived and all balnce deact ...

i kindly request give me proper soution and also i raised complaint on cosumer court so wht to do for this also tell if not recived my balance and confermation ...

1) Tata Broadband TTML is complete loot .. they took Installation charges Rs. 2124 from me and setup the connection. Connection was so bad that it was disconnecting every 10 mins... i was just pissed of. I asked them to disconnect the connection in 3 days.. But they didnt disconnect it.. instead they sent me bill of Rs. 5000 for use of 6 days internet (which was really bad one) and asked me to clear it. I said refund my money instead of sending me bills ... they never refund it to me. 2) Then Tata Docomo broadband person came in and he said we are different company and we are not like TTML he took Rs. 600 from me and never installed the connection its been 8+ months now.. or neither refunded my Rs. 600. 3) Now after a year of this looting Tata broadband sent me legal notice on email from lok adalat to pay Rs. 1086. This is how Tata companies getting rich by taking advance money and then not giving product. And on top very shamelessly sends bill. Below if the email I had sent to there customer support: Tata DoCoMo and TCL BIG BIG BIG BIG BIG fraud .. I have my complaint already going on with TCL .. then tata DoCoMo approached me saying we are not same company .. and said we will provide you good connection .. the person took Rs. 600 from me now and no cable was installed since 3 months and tata people WORST COMPANY never even bothered to call me.. just looting.. poor tata company... got rich by looting money from people .. first Rs.2124 and now Rs. 600 .. you shameless people even don't bother to ask more money for worst services you provide .. I have uninstalled connections since months yet you shameless TATA broadband sent me another bill ... instead of sending bill you should send me refund ... .. shut down you gutter services please and refund my money. You shameless people please read my earlier email below.. how can you loot people like this .. provide service and then you should charge .. you want every thing in advance and then provide no service .. paise andar aa gaye na .. mare sala customer " Tata Communications has looted me for Rs .2124, how cheap. You have taken money from me .. and your company was not able to deliver mentioned services.. I had taken 10 mbps connection and taken plan of Rs. 1999 which is very heavy compared to your competitors.. I agreed to pay this considering I will get extremely good service .. But it was completely different story I used to get 1.4 mbps speed on plan of 10 mbps.. with very frequent disconnection.. and bonus harassment you sent me ridiculous bill of Rs. 5000 on 5th day.. I was shocked and asked for disconnection thinking if I use further you will make me poor. As for 5 days if you charging me 5000 for a month it will be 50k ...right. So I decided to back off and there was no pointing continuing any ways as speed was as not mentioned and it was disconnecting every 20-30 mins... If you are not able to deliver you should refund .. where is my fault.. My only fault was that I have taken your connection and you looted me in just 5 days.."

according to govt u have to port the number when customer said...but your compony didnot port my number i hv regsterd 10 day back...plz port my number as soon as possible...and now i cant even contact ur custmr care i dnt knw wat u did after i reqst u to port my number

Dear concern, My Mobile [protected] has blocked from 30th August 2013.I have requested for activation of the number many times but not getting any response. Kindly active the Number and Take your necessary action for activation of the number I have submitted My address and ID proof on your Tele -shop as per instruction.

I have been using Tata Photon for about an year now. But off lately, i have been witnessing some major discrepancies in my bill.. They have been charging me incorrectly over my post paid connection of Tata Photon whereas i have been duly paying my monthly bill which included plan rental and tax. But off lately Tata Photon over charged me for some additional value add service which i never requested or applied for. As a result, i raised this concern to their customer care team but all in vain.. Its been more than 3 months and Tata Indicon and Photon team hasn't got back to me with a solution or corrective measure. Its pure negligence on Tata Indicom part to trouble their customers like this by over charging on bills. Beware of Tata Indicom

respected sir , I have a QUALCOMM 3GCDMA 1x USB MODEM for the use of internet at home but i have misplaced the cd of the usb modem and m not getting the driver software of the usb modem so can u provide me the link to download the software of the usb modem which i have specified above on my email address :- [protected]@yahoo.com thank you

Dear Sir / Madam, This is regarding my VSNL A/c [protected]@vsnl.net in the name of Mr. Uma Shankar Almal which has a validity date of 01/09/2014. I am not able to send or receive any emails on this email id. I am facing this problem since the last 4-5 days. Everything was working fine before. I am not receiving any emails even on webmail. Also, I am getting below error message when I am trying to send an email from the webmail - SMTP authentication unsuccessful Or your account is suspended When I send an email to [protected]@vsnl.net from any other id, I am getting the below error message - Delivery to the following recipient failed permanently: [protected]@vsnl.net Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain vsnl.net by in.mx1.mailhostbox.com. [115.114.58.8]. The error that the other server returned was: 554-5.7.1 <[protected]@vsnl.net>: Recipient address rejected: USER IS SUSPENDED 554 5.7.1 Please see http://support.mailhostbox.com/email-administrators-guide/error-codes for explanation of the problem. I am not able to receive emails even on my Microsoft Outlook. I have been calling the customer care since the last 3 days and I got 2 interaction numbers i.e. 59807522 and 59813563. There was no complaint registered under this interaction and on both occasions the customer care representative stated that there was a problem in their system due to which the complaint cannot be registered. On my request to speak to a senior, the call was not transferred stating that everyone is busy with other customers. I have been using this email id for a decade now and it was really very surprising at the level of service I got from the customer care. It was unprofessional and did not solve my problems. I am really facing a problem since this is my official id and since I am not receiving emails, this is hampering my business immensely. I look forward to hearing from you as soon as possible. I appreciate your immediate action to my request. Thanks & Regards, Urvesh Almal

I am Mahesh B. Bhate residing at Laxmi Bhavan, Tere Gally, Versova Village, Andheri (W), Mumbai 400 061, mobile no. [protected]. I have made online recharge (topup) of Rs.30 for TATA Indicom no. [protected] through www.gorecharge.com on 3/9/2013 at 1259 hrs. I received message of transaction successful, but talktime was not credited to my mobile. Due to urgency as my wife's 87 yrs old aunty is admitted in the hospital, I again done one more transaction of Rs.30 on 3/9/2013 at 0243 hrs. This transaction was also successful, but no talktime credited to my wife's mobile. When contacted TATA Indicom Customer Care they informed me that Rs.30 is the 750 SMS pack validity 15 days and both the recharges were used for SMS packs. I have made them clear that I have opted for e-topup and require talk time not SMS pack. They replied that they cannot convert SMS pack to talktime. You are requested to look into the matter and oblige. Regards Mahesh Bhate. Contact No. [protected]

Dear Sir I had received a call from your customer care.Call was about activate caller tune.I received call and without any option disconnected call.After that caller tune activated and deduct my balance of Rs 40. You requested Please look in to this matter ASAP.And repay my balance. Thank you Please provide as much information as possible...

I was using tata photon datacard for last more than 2 years. First of all when i purchased it they told me that my billing would be around Rs. 900 which never happened, everytime the bill was more than Rs. 1050. then last year i asked them for a better scheme where i could pay less they assured me that if i change my plan from unlimited to the fix one where you will have to pay less than you are paying as per your usage. As soon i did that for next 2 months the bill was too high to my surprise. I again switched to the old scheme. Then suddenly i started having the frequent disconnections due to the network problem they sent their engineer, i don't know what he did to my device (previously it was perfectly alright) said that you will have to purchase the new device which would cost around 1200/- , i dint want to spend at that point of time so managed to work with disconnections too. Now when i was tired with this i stopped using that and got one new MTS datacard for which i had to pay just the half amount in a better speed i stopped using Tata n askd them to stop my services, they didn't do that just to raise the bill. now last more than 15 days before i got a call from the some Mr. Sahil Retention Team, he requested me not to quit and assured me that within next 48 hours i will get a new device free of cost, my bill would be waived off and will convert the bill plan from Rs.1050 unlimited to Rs. 500 unlimited. nothing happened as of now. Its a complete mental harassment to me that everyday i wake up i see a message from tata indicom regading the bill recovery, as soon i reach office and open my mail box there are several mails regarding recovery and as soon i start with a meeting i receive a call regarding recovery. Please help me out with this, i want them to get a lesson so that they do not repeat the same with other people. also please do let me how can i file a case against them for my harassment. Best Regds, Sugandha [protected]@rediffmail.com

Hello, I have been using the Tata Indicom Broadband connection for the last 7 years now.. But very recently the customer service as well as the support from the local technical team has gone from bad to utterly disgusting. The net connection has been down at my residence since 24th August night and i have called the customer service number on[protected] atleast 7 times and spoken from the completely clueless technical team to the team leads and the extremely useless floor managers. Not a single person has a clue what the problem is !! Not a single person knows who is the technician working on the problem!! No one knows when it will be fixed!! No one knows what the problem is!! All they have been telling me is the statements from their supposedly quality team issued books "Sir, i am sorry for your inconvenience. We will fix the problem as soon as possible..." And when I ask do you know what the problem is they say no sir we do not but we will fix the problem as soon as possible. And the worst part is they expect me to sit at home and wait for them to call back... But the truth is not a single soul has called back yet...and i am paying Rs. 1,700/- for a 756kbps connection which is way way higher than some of the good players in the market. When it comes to paying for the postpaid connection a delay in a day will ensure that at least 4-5 calls asking for payments followed by SMS reminders and email reminders. But when it comes to fixing the problem no one is bothered..... Extremely disgusting TATA team.... !!!!

As I am a non resident Indian. While in India I need to communicate and thus have taken a broadband connection from Tata Indicom ref:[protected] and my account no:[protected] After my holidays in India I request the company to hold my account in safe custody under confirmation to me as at times I have to leave within a short time. The company has always delayed in answering me and has never confirmed to the point, They just pass on the buck to contact customer care and upon contacting customer care they say email your request at [protected]@tatatel.co.in Upon writing to TATATEL and flooding them with reminders one hardly gets confirmation in detail to what was asked for. This has happened twice with me. The staff at Customer Care is not curtious at all Would like to have detailed information of my account as at date Sincerely Manmohan Singh Wasu

I have been receiving these disgusting MY DIVE-IN PLANET advertisements on my prepaid connection # [protected], probably through mobile internet. Example of such advertisements are - "Download Hot Babes Wallpaper", "Download Bikini Models", etc. There are often more than 25-30 such instances in a day. I have even tried calling customer care numerous times, and as always tell me to change few settings which are not even present where they should be according to them in my phone and often I have also faced the problem of disconnecting during the call. Few of them even pointed finger at me saying I have downloaded or enabled the application in my mobile, which is not the case at all and have been verified thoroughly. Even there is no setting for MY DIVE-IN PLANET in my mobile, that can be disabled. Please note that this issue is faced by many TATA Docomo CDMA(previously TATA Indicom) customers as evident from online consumer forums.

The customer care representatives I talked to did not even have basic knowledge and efficiency to resolve such issues.

Please have a look into this issue immediately else I will be left with the only option to reach to the consumer court. I can be contacted on [protected] and [protected].

Babita Grover