Tata Indicom Complaints & Reviews

my name is dinesh baweja residing at 62/3 ashok nagar , new delhi-110018 . my tata mob no is [protected] . present plan is rs 1- 10 min local & in rs 3- 10 min std . when ever i got easy recharge on my phone i always get less balance and when i try to lodge a complaint against it there is a bloody helll that only once in a day call is connected and when connected it got automatically cut .plz help me out .

like presently on 28th i have 48 pse in my phone . i got recharge on 29 of rs 50 . a bal come from tata indicom showing details tt 41.5, st 5.5, pf 3. available balance 40.98 . 1 rs is deducted i want to know why this deduction is taking place . i know my plan better nd this is against rules . if any action is not taken i will go to consumer forum .

I used 1X internet with Rs 95 plan for 4.5 GB for 30 days. After sending the necessary sms for activating the plan 4.5 GB was credited to my number for 30 days validity and Rs 95 was deducted from my balance. So far so good. After some usage I sent sms : “DB BAL” to 12524 to see my data balance. The return sms informed me that I have 0 mb to my account!! I became suspicious and called CC. The CC executive informed me that I have no balance of data and you used yours all data balance!! I went on using internet on my computer and every time I enquired about the data balance it gave some nil figures. Moreover I also found that my main account balance is Rs 15 which is ok. After some days the connection snapped suddenly in one data session. I enquired my main account balance and to my horror I found it to be zero. The enquiry of data balance continued to be nil figures without any significant meaning. Once again I called CC and now they told me another chilling story. My main account balance has become - 2700. Yes, minus 2700. !!! And I have to top up with Rs 2700.00 in order to continue using the number. Now my outgoing call is barred. When asked as to how a prepaid balance can become negative by such a huge amount the CC politely told me that I used internet and that made the balance negative. But my data pack was active!! Their system has no answer. But their system sent sms that I am being credited with 4.5 GB data!!!! What sort of a system does Tata CDMA have????

I want to ask some questions to you
my questions are:-
1. How can a balance become negative by such a big amount in prepaid connection??
2. When the balance became zero why was the internet connection not closed for zero balance??
3. On what logic I was allowed to use internet without any intimation that my main balance is being wiped out and it is becoming negative???
4. Why the data was balance sms not working??
5. How can a user know that there is or not any data in his data pack account???
6. If the balance is negative why is it not shown on balance enquiry?? Dialing 15225 is giving main balance as 0.00!!!

I complained online on their website and get a call on my alternative no. and they refunded my balance of Rs 120/- and after that my balance again become nil and customer care executive told that your balance is in negative with Rs 2600/- approx. Even that fell on deaf ears!!!

So this is what Tata CDMA is doing with their customers!! And the authorities in charge are least bothered about how a customer may be cheated!!

my online complaint no. are 669200, 669198, 669196, 672283
mY cONTACT nO-[protected]

16.11.12 the tata indicom mobile company has deducted 28 rupees for ghar aaye jyotishi named service without subscribe any service i contact customer care he promise me to refund the amount but till today the company not refund the amount please refund me on my mobile no [protected]
intsab haidar
mohalla chaudhry
senthal
bareilly
up
india
mobile no [protected]

Sir,

I V.Kamakshi r/o 2-2-1121/3, Nallakunta, Hyderabad – 500044 AP using Tata Indicom prepaid mobile No,[protected] with normal call plan 1 paisa per 1 Second.
On 15th October -2012 I am having my mobile balance of Rs.48/- I have recharged with Rs.100/-. In addition to that, I have changed plan to 1 paisa per 2 seconds by paying Rs.23/-
After making the above plan change, I have observed that my mobile balance is getting reducing rapidly. On checking call charges I observed that calls are charging @ 1.2paise per Second instead of 1 paisa per 2 seconds. The following are few examples of Call Charges.
Call date Call Time call duration in Seconds Call Charges in Paise
22.10.12 7.24pm 70 84
22.10.12 11.28pm 1468 1762
23.10.12 3.08am 1381 1561
23.10.12 7.25am 651 781
23.10.12 11.15pm 656 787
24.10.12 3.00am 587 703
24.10.12 12.01pm 478 674
24.10.12 12.58am 245 294
24.10.12 1.21pm 1126 1354
24.10.12 4.54pm 862 1034
24.10.12 7.46pm 655 786
25.10.12 2.33am 306 366
25.10.12 8.01am 316 379
25,.10.12 2.53pm 578 694
25.10.12 3.16pm 866 1038
25,.10.12 3.26pm 511 628
25.10.12 8.26pm 710 8.56

In this connection I called customer Care on 18th October-2012. She told that your have opted for 1 paisa per 2 seconds plan and calls are charging accordingly and there is no difference.
But in real the calls are charging at 1.2paisa per Second instead of 0.5paise per second as mentioned above.
In this connection, I wrote to Tatatel Customer Care on 25th October-2012. They gave me rep[lay that they have noted the complaint and will be resolved in next 2 days. After 4 days I got call from Customer and asked me what is the problem? I explained the fact. He told that he can give refund of Rs.100/-
Again I wrote to Customer Care on 1st November-2012 stating that the person who attended the complaint is trying to take the issue in some other angle. I got response from the Customer Care that the issue is sent to Technical Department and will be resolved before 14th November-2012. On 12th November I got call from Customer Care and informed that your Plan RC23 for 1paisa per 2 seconds is not activated hence the RC amount of Rs.23/- is refunded to you.
Actually during this period from 15th October to 1st November I have recharged with Rs.420/-(Rs.100+220+100) apart from existing Balance of Rs.48/- as on 15th October (Total of rs.468.00)
Out of the above balance my actual Call Cost is 30% of the Balance of Rs.468/- it comes Rs.128.00. But Call Charges is deducted for Rs.468/= Hence I am suppose to get back an amount of Rs.340/-
In addition to that I have spent rs.50/- per day towards Medicine Cost apart from Doctor’s fee to relieve from mental stress to over come this problem it comes more than Rs.500/-
Hence I request you to please direct the TATA Indicom people to refund me the amount of Rs.340/- towards additional call charges and Rs.500/- towards medical Expenses,
Because of this problem from 1st Nov.2012 onwards I am not utilizing the previlage of Rc23 1paisa/2seconds. Hence I request you to please extend this privilege for 1 more month without any further cost.
Thanks & Regards
V.Kamakshi
[protected]

Hi,

This is state that Tata sell's it Tata Photon product with a promise of 3.1 Mpbs speed which during last one and half year I have never got.

Even half of that speed also has not been achived.

They should be penalised for making such false promises to sell there products.

good evening sir,
m vishal from faridabad,i want to file an complain against tata indicom company of internet services,the device is " tata-photon+ "
whenever i tried to contact the photon care to get solution bad connectivity of photon device,its very low in speed thts 155kbps after using 5 GB DATA,but what? if 5 GB is not used,n speed is still 155kbps,i also noticed that the balance of my cell is also deducting for the same,even after recharging the internet card o[censored]nlimited on my cell as well,most of the time i use to disconnect my phone internet,
most of the time i use to contact the customer care,but they always says that,this is the problem from "back-end" and hung up the line,this is happening every time,their executive shweta, vicky ,amit , rajesh,sanjay, on their customer care number ,
thats not the problem only with me,mostly users of tata photon device are suffering through the same condition,n what can we do is a problem for us,we hope that u surly gonna take an action against the company and the company's area managers,my tata photon number is [protected]

dear sir
i lost my phone and sim ([protected])on[protected] in an auto and when i called my lost number the next day the auto driver lifted the call and said he will return it.when i called him another person lifted the call and said he found the sim on road.i fear that my sim might be misused so please block my sim as soon as possible
Thanking you

Harassment

I am Anuj Sharma and used to have TATA Indicom #[protected] postpaid connection. I initially put my number on hold for 3 months starting 13th March, 2012 and later called up customer care to extend the service for 3 more months. The tata executive never put the service on hold again and my account was activated without my knowledge, Now, They Tata has generated a bill of Rs 1997 with zero usage (since I never used the internet service).
Now, iam getting calls from Delhi from Advocate Devendra Kumar Sharma ([protected] ) stating that a case has been registered against me in civil court. I have been constantly in touch with Tata executives regarding this matter and even used theor online compannt mechanism but did not get any reply till date.
How can the matter be resolved since I never used the services as is visible from the zero usage from my side. Attached is the copy of last bill.
Thanking you,
Anuj Sharma

i want to cancel my tata indicom broadband service as soon as possible......as ur system was down i coudnt do it my tata indicom no. [protected] and account no.[protected]

Iam Sunil Vallabhaneni used to have TATA Indicom #[protected] cancelled my account in the month of April 2012 by paying final settlement amount Ref # TTL[protected]/APRL-12/L3
However iam getting calls from Delhi from Sunitha rawat [protected] and Advocate RC Gowtham [protected] from last 3 months stating issuing of non bailable warrant and arresting me to produce in Delhi court
finally today 6 calls threatening to arrest with penalty of Rs 1500
causing undue stress and mental pressure, disturbing my routine Office work, meetings
I wish some action against these people on the same

Sir,I had gone to change my CDMA prepaid connection into GSMprepaid connection, But the vendor (Mr OMKAR) at the tata office asked me to first make it post paid then only I can change it GSM connection.I was force to make it post paid connection, saying it was compulsary.Please see into it Thank U

these are my earlier posts about same complaint.
pl read my earlier posts (2 nos).i have received phone call from tata indicom ph no
[protected] on 30/09/2011 at 5.05 pm.when i tried to justfy my position,the lady executive said tumhara baap ka company hai kya. i disconnected the call .she called
4 times after that. i told her that pl send me mail then i will reply. same day at about
9.00 pm i replied back with the mail from tata indicom.these are the executives tata employees ,or this is a new way of ethics or a new mantra.

similarly on 30 th aug 2011 i received a call on behalf of mr masiruddin khan may be
a tata indicom associate ,agent,gentalman god knows.to him also i told him the thestory and sent a mail

scanned copy of sent mail is attached herewith.
i do not expect any sort of verbal communication from tata indicom
if at all you want to communicate pl do the same with mail only

gm marathe

harasment by the company

[Complaint comments] 2 Comments


Comments
Oct 2, 2011 by
marathe432
tata no-[protected]
a/c no[protected]
tata photon +
postpaid
gm.[protected]@gmail.co
Apr 21, 2012 by
marathe432
still i am getting phone calls from legal depttt? of tata photon.about paying my dues.this is too much and ridiculous.
today only i received call at 3.35 pm, phone no is [protected].
the person was asking me to pay Rs 1877/ otherwise company will take legal action.
when i have given notice of disconnection and there is a acknowlegement from the company where is the question
of dues?

girish marathe
[protected]
21 st april 2012

arasment by tata indicom
tata photon+ no-[protected],a/c no[protected],gm marathe,post paid connection.
requested to stop services in the 2 nd week of june11. got reply from company on
15 th aug 11,cancellation ref no[protected],which they have forwarded on 30 th june 2011.signed by geetika sharma,customer care tata indicom.

inspite of this i am gettin frequent reminders by mail and on phone.to pay aug 2011 bill.

this is v strange and rediculous.some of the calls may be from their sort of recovery agents as they use v bad language.
pl do not think of buying any product from tata indicom especially postpaid

gm marathe.
in this regard there was lot of communication with company on phone and on mail.still comany has sent me sort of legal notice to pay dues.its sheer nonsense on behalf of tata indicom. letter dated 5th oct 2012.ref cdma/legel/d28/5th oct-12/25753,from tata teleservices midc,sanpada,navi mumbai 400703.there is indeed big mess up with tata indicom.pl see photo of mail sent to me by tata indicom.inspite of paying in full amt. they want me to pay for july 2011 and aug 2011 months when they themselves accept discontinuation from june 2011. pl chk my earlier posts also on 1 st oct 2011.

Dear Sir,
I am using [protected] Tata Indicom CDMA No. (Currently Tata Docomo) since last couple of years.I'm having a Power recharge activated (Rs. 33, validity 180) by which Local T2T call charges are 1p/4sec.But since last 15th Oct'12 when I am making call to [protected] Number (this is Tata Docomo No.), it charged 1p/2sec. I complained to customer care for wrong deduction, and my complaint number is 12109442. Till date around Rs.10 has been wrongly deducted from my balance.A customer care associate has called me on 20th Oct'12 that they are refunding my balance after hanging the phone & then after they closed the complain.but after 5dys still I didn't get my balance & Customer Care associates are miss guiding me saying that I'l have to wait with no limited time. Please do the needful.

Dear Sir ,
I have not subscribed Video Bar from Handygo on dated 22/10/2012 , but this has subscribed automatically and Rs 8/- has been deducted from account . (VSNL Mobile Account and Mobile Number is : [protected]).

Yesterday I have complained on VSNL Customer Care , Complain number : J22AS300429 , but after 24 hours also the amount didn't get back. Last week also same thing happened .

Kind take necessary for step .

With regards

Satyajit Mohanty
[protected]

Problem: Tata Indicom broadband wants to draw a monthly charge from us by force i.e. legal force, for a period when we had Zero internet connectivity as Tata Indicom was struggling to diagnose the problem and resolve the issue.

Narration:
We had a Tata Indicom broadband connection for about 3 years or more, can't remember clearly. off recently this year (2012) in the month of June there was a service disruption. though service disruption was a normal phenomena for Tata Indicom this time it never got resolved. the gravity of the problem was such that, inspite of numerous false commitments from Tata Indicom they never really succeeded in reinstating my connection. Tata Indicom technicians also stated that there is no SLA to resolve this problem.

This continued for a month, there was no specific SLA tata indicom worked on, their customer service had no clue about what they are dealing with.

Tired of Tata Indicom not able to reinstate the connection we requested Tata Indicom to close the connection. but inspite of severeal reminders they didn't (i think they were just waiting for the billing cycle to complete so that they can charge us legally)


Finally Tata Indicom did what they do the best, they closed the connection without asking a question after a month not because we had requested them to do so as they were not able to resolve the problem, but because we had completed the billing cycle and did not pay. Please note that during this period and till today there was no internet connection from Tata Indicom.

Now they have also sent us a notice via an advocate agency (S.R.S. Advocates and Assosiates) to pay for the coonection we have used for that month ( when there was no internet connection) and they are also asking us for another Rs 500 for doing the favour of sending us the notice.

I am really awestuck with this shamelesness, where not only they failed to provide the services we pay for but also they want to use legal force to draw the money from us for a service which we never received.

Imagine a broadband service provider who is not bothered about neither the customer nor the connection they are providing. Is there any legal system, procedure in this country which can save customers like me fron thiefs like Tata Indicom.

dear sir,
my self jai kumar, i belong to vatva, ahmedabad. my mobile no. [protected] has been stolen by some one today at 6 pm.
so my humble request to u that kindly deactive the my above said mobile no. immidiatly.

regards
thanks

jai kumar
B-61, sagar tenaments,
vinjol crossing road,
vatva, ahmaedabad.
alternative mobile no.-[protected]

sir i leave in bikaner 4 month pehle maine tata ka connection liya or security money 300rs ki maine connection disconnect kr liya ab company security money return nahi kr rahi hai my number [protected]

I'm tata indicom post paid customer with no [protected], from last few days i'm trying to change my bill plan to Simply Postpay @ 149, which is available as per the following link for karnataka state, http://www.tatadocomo.com/simply-149-plan.aspx.

When i called call center, they are telling this is for new customers only, regarding the same i asked to transfer the call to supirior, but there is nobody available. this happen twice. Regarding the same raised a compliant on tata docomo site with ref no : 628700 on 08/Oct/2012, till date i don't have any response from them.

Regarding the same i raised again a compliant through call center with ref no[protected] on 10/Oct/2012. This is how the new tata indicom is treating the customers. Better don't go for the tata indicom, seriously they are not worth-full now a days.

Dear Sir,

This is regarding the complaint against Tata inidicom , As I was working with buzzworks the company was given my name at time of taken new connection for business , I was left the job two years back , but they are regularly calling me for bill payment for office , not only my existing branch but also the other branch of my existing company .


Heights of today tata indicom caller has again called me today for payment , when I was rude with them & telling them that I am not concern person for that i was left the company 2 years back , he was start using abusing language with me .


Request you to please take action against them , As was very much Fred up from these calls from last 2 years ,They don't time to call i was getting call on sunday also .



Regards

Shravani Desai
[protected]