Tata Indicom Complaints & Reviews

Dear Sir,
My name is D.Lakshmana Rao, my TATAINDICOM prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from Nov to till this date.i am ready to pay applicable charges.please can you send through by my e-mail ID [protected]@gmail.com.com.

my mobile no. is [protected].It is very common to get so many unwanted calls from service provider at some extent it is O.K. But is very embarrassing & harassing to get a call at 03:20am,is it the time to convey your schemes or any other things.It is complete violation of my fundamental right,So please do something against the company or I should take some legal action against the company.If want to contact me than contact me on [protected].because [protected] is my mother's mobile number and she is not well educated.So once again request to do the needful & contact to me (Anand Vyas).
Thanks
My email I.D. is [protected]@rediffmail.com
Waiting for your response.

I am a unfortunate customer of Tata Broadband for some time now. My mails are not getting downloaded since Thursday (12 Jan 2012) When I called up their customer support, I was given to understand that there is a problem at their end which would get rectified by evening. On 13th January sometime in the afternoon I found that my mails were still not getting download, called up TATA and I was informed by evening it would get rectified. I checked my mail through their webmail facility, and found there were some important mails to be replied by me before Saturday (14th Jan2012) afternoon. Since I was tired after a long journey, I logged off and again logged in the evening and to my utter surprise i saw that there are no such mails in my inbox !! I called up TATA again, they assured my mails are safe but the time line for resolution got extended to 15th afternoon and then evening and it kept on changing. I had to give some excuses to the sender of the so called mail which I was fortunate enough to see, while I took a extension for revert for Monday (16th January 2012) morning and I have no clue how many more important mails are missing from my mail box. Today morning again my mails were not getting downloaded and I couldn’t see those important mails in my webmail as well and I was assured that the problem would get resolved by afternoon which did not happen. After holding their line for almost 45 minutes (3 times they kept me on hold and they finally disconnected the call from their end) I could speak to their supervisor who renewed the timeline for another 24hours !! which means, in effect my mails are not going to work for 6 continuous days.

Last year, the very same TATA deactivated my mails for two continuous days even when I had renewed my account 4 days in advance. They had no regret at all. I don’t know how many mails I lost on that incident. Couple of senders called me to inform but don’t know how many of them ignored the failure message.

I have used the tata email address on all the official communications like universities, credit card, banks, various other official requirements as well.

Being a research student, I have timeliness to be fulfilled and I am not able to meet them at all. I have paid for the services of TATA but still not getting the required services from them apart from excuses. The damage caused to me is beyond explanation and I want this to be resolved soon and my losses needs to be made good by TATA.

Hello sir/madam,
With due respect,
I would like to inform you that i had got offer pack of tata photon when i purchased a indicom walky phone it's also known as combo pack.
And i asked Hub station of tata indicom jamshedpur to disconnect my photon plan then they asked me to write an application i went throug that but i could not find it help full because still it's activated and i am having to pay useless money.
please help me out as soon as possible.
your's sincerely
Amit sharma
[protected]

dear sir,

i m mohit jain maine ek sim card tata indicom ka 3 saal pahle purchase firozabad se kiya tha .

lekin sir mere ko baad me pata pada ki ye sim card me jo maine id di thi wo usme nahi lagi thi wo sim card kanpur ki hai (isliye usme up west aur up east ) ka chhakar pad rha hai pls sir mere mobile no. ko cheke karke jaldi se jaldi mera solution kare .

ab me apna no. bhi port karana chahta hu lekin jo maine uper karad bataya hai isliye chenge bhi nahi ho pa rha isliye me bahut paresan hu pls sir meri madad kare


mohit jain

my cell no. [protected]

Hi,
I Abdul Mateen, Submitting the complaint against the TAYA INDICOM mobile service provider, who deactivated my service of internet.
I had recharged of Rs 94 for the internet pack which gives the validity of 30 days with 4.5 gb of internet.
and i hav not even utilised 2gb of inernet and within 15 days my plan was deactivated.
here are the msgs i got from tata indicom

MSG1: Hi! Recharge of Rs94.0 is successful,
Current balance is Rs4.07,
TransID:[protected]-
Tata Docomo.Recharge at tatadocomo.com/onlinerecharge. No


MSG2: Your Data Pack 94 would be renewed on Jan-16-2012.
Continue enjoying the service seamlessly.
Charges Rs.94. To unsubscribe,
SMS UNSUB 94 to 58265 (Toll Free).

My contact number is [protected]

any more details required, please contact me on my number. Mateen.

Dear Team From Last couple of Days I am getting the Message from the Mobile no [protected]. I replied on this no to stop sending me the message but the Messages not stopped.Kindly look into this matter , stopped the services of this number on my Mobile no [protected].

I will Be great full to you.

Regards
Bharat Bhushan

I am highly disappointed with the service provided by TATA photon. I have
still not received my money even after 20 days and the customer service
executive is asking me to check my bank account properly like i'm an
illiterate and cannot check my account and i definitely do not have to fake
or fib for Rs.700/-

I have pasted below the confirmation mail that i received from iChoose
after i recharged and this is not the first time I'm doing an online
transaction for me to not understand when a transaction is unsuccessful and
that it takes about 7 days for the money to be credited back into my account when it
is unsuccessful. In this case i got a mail from iChoose after successful
payment completion and if i dont believe this how do i believe that my
account has been recharged everytime. Am i supposed to paranoically call up
the customer care and waste another 20rs. to figure out if it is
successful????

I had 8.6GB of balance before I lost it due to their fault even though I
have recharged it on the due date. The customer care says that for
unlimited recharge I am not entitled to a carry forward of balance month on
month when I have been using this account for more than 15 months now and
have been doing unlimited recharge ever since it was introduced and have
been carrying forward my balances month on month. I am not stupid to ask
for something which has not happened before. I am absolutely stunned at the
way the customer care has handled this issue and the kind of responses I
have received from people with absolute lack of customer centricity.

This is a classic case of trying to cheat the customer from the entitled GBs of data.

Find Below the confirmation mail from i received as a confirmation from iChoose (their recharge site).

Dear Customer,

Thank you for using iChoose.in to recharge your Tata service. We confirm
that your payment has been successfully received and recharge request has
been processed.

Your transaction details are as follows:
transaction ID: I26228215c11
mobile no/ subscriber ID: [protected]
amount: 700.00
date-time:[protected]:40:40 PM
status: payment success

We used Tata Indicom connections in our company name,My Tata Indicom A/c no.[protected].On End of July,we have reported to customer care about the closing of five connections & also submitted a hand written application but their was no reply from customer care hand till now,& on 2 September,customer care told me that your connections has been kept on saved custody & they w'nt charge any rental or a bill,but they charge amount of Rs.1616/- as a rental (pm) & we again forwarded a complaint in customer care,then the customer care told me that he forwarding a complaint to his senior & wait for 72hrs,I have some complaint no.[protected],[protected],[protected],[protected].Instead of solving the problem they have sent notice to our company on behalf of Mr.Pankaj Kr(Advocate) two times , & yesterday ,one (Advocate) Mr. Prashant Kohli called me and told me that we have our first hearing tomorrow.They instead of solving our query they are making our life miserable.Its not a matter of money,but y would we pay that amount for which we are not liable.So,I want to file this case in consumer court & Hope u will resolve it.

Thanks
Mansi

Hi,

I am customer of Tata Indicom broadband since last 2 yrs (Account Number is[protected].
I am facing lot of problems regarding my Bill generation since last 3 month.
I have log call 9 to 10 times for same issue after that i need to raise a call every month after receiving my bill. Now it is height of bad service they have send me a bill of 45 days generally bill generated for 30days or 31 days according to month. My plan is DS404-ADSL-256kbps-249-limited which monthly rent is 249 and 5 GB downloading free and they have charged 557Rs for the same plan.

When i checked my usage on my Account, I can see total usage for the same account is 2705 MB for 5th Nov 2011 to 4th Dec2011.
Total uploaded - 248 MB.
Total Download - 2457 MB.
[protected][protected]-----
total Usage - 2705 MB

After my explanation they are saying this proper bill and you will have to pay this amount. I have dropped total 7 mails and 9 service request. Now they are replying my mail also.

Dear Consumer Compliant officials,

My father(Laxminarayan Rao) has Tata Indicom connection - [protected] . We decided to port this number from Tata indicom to AIRTEL.
we submitted the documents along with UPC number - TX174119 on 12-Dec-2011. We received a message saying "the request to port the number to AIRTEL is received and application is in process" when we generated the UPC number.
The Airtel officials said we would receive a call from TATA INDICOM asking for the reason for change and entire procedure would take a weeks time.
The expiry date of the UPC Number is 27-Dec-2011. Its been a week since we have submitted the documents. No response from TATA indicom Yet.
Please help us with this issue and help is porting the number.

This is the second time we have generated the UPC number and submitted the documents. Last time when we contacted TATA INDICOM regarding the delay they said we have to go to Kormangala branch to get it resolved. There was no response from TATA INDICOM and the UPC number got expired.

Please help us to port the number from TATA INDICOM to AIRTEL.

Regards,
Srinivas Rao
[protected]

Dear Sir/madam

I had tata photon plus postpaid connection having account no:[protected] and tata indicom no:[protected] which is from assam circle and having plan of 10gb.I used to pay the bill amount on time.But it got damaged in august(as far as i can recollect),i repeatedly called your customer support team to disconnect my account as it had been damaged and i dont stay in assam now and they assured me that it would be disconnected..But everytime i got the bill and the amount kept on increasing..

As i dont stay in assam anymore,i just came to know that my landlord in assam got a legal notice to pay an amount of 5k approx along with 500 as a advocate fee..

Please check into this matter ASAP...

I am getting problem in connectting my Tata Go-Data. When I visited Tata gallary we experienced same problem in another computers also. Tmeans there is no problem in my computer or software. Problem lies in connection or modem. When I tried to connect to the internet using my epivalley cdma usb modem I got the error “721: Remote computer did not respond”. since 02 dec 2011

Could you please help me out to solve this problem?

My data Card Number: - [protected]*****
Contact number: - ****

My phone suddenly disconnected Ph. No.65345916.No one is responsible enough to revert the complaints.They dont answer the calls.Reason of deactivation is totally wierd & they agreed on it yet no response from them.

Plz note down my cell no.[protected] & i can explain u better.

I raised a complaint on Oct 14th 2011 for no connectivity at my area (Manapakkam). They conveniently closed my complaint thrice over the period of 15 days. Finally the nodal officer sent me a mail as below..
[protected][protected]
From: Nodal Officer South1 [mailto:nodalofficer.[protected]@tatacommunications.com]
Sent: Thursday, November 17, 2011 10:36 AM
To: Varma, Deepak
Subject: RE: Tata Broadband : Downtime for [protected]@vsnl.net
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
We would like to inform you that your concern regarding connectivity has been forwarded to our team with complaint number 14146214. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest.
We need your support during this period which enables us to serve you better.
Thank you for allowing us to be of service to you.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tatacommunications.com/sme/contactus.asp or write to us on [protected]@tatacommunications.com.
Regards
Nodalofficer.south1
Tata Communications Limited
Chennai
[protected][protected]
Somebody came twice and told me that their cable was stolen and were working on the issue. Till date the issue is not resolved.
When I asked for downtime credit, they told me to pay the bill first (the line was down for 45 days) and they will then think about giving downtime credit. So then I paid the money, the line is still not up and they are suggesting that they might give a small credit of Rs. 169 to keep me happy...

The service is pathetic, the call center tricky and finally they have a sweet talking Manjusha who will keep calling to tell that credit cannot be given. I tell her to bring up the line at least, we can discuss credit later, but she insists on talking about credit first. Bringing line up depends on the vicissitudes of nature!

Warm Regards
Deepak Varma
[protected]
deepak.[protected]@hp.com

i had my caller tunes activated 4 months before. it was alright till 1 or 2 months then it all started.the company s advertise starts first and plays till 10 seconds and then the caller tune starts.before that the call is received by me and the caller cannot get the caller tune played.if i am paying for the caller tune than why the advertising of the company plays.i want the companany s ad to be removed as it is a disturbance to my clients.my mobile number is [protected]

DEAR SIR,
I HAVE PAID AN AMOUNT OF RS 562/- AS INSTALLATION CHARGES ON THURSDAY THE 10TH OF NOV 2011 FOR A BROADBAND CONNECTION IN TATA INDICOM .WHILE APPLYING FOR THE CONNECTION A PERSON FROM THE COMPANY USED TO REGULARLY COME TO OUR HOUSE REQUESTING TO TAKE A CONNECTION. LATER ON TAKING THE MONEY FROM US ON AS INSTALLATION CHARGES HE IS NOT AT ALL INSTALLING IT. HE IS WORKING IN TATA INDICOM WE CALLED HIS MANAGER ALSO EVEN HE IS HOPELESS AND VERY LAZY THEY SAY THAT NOW IT MIGHT TAKE A WEEK OR SO IF POSSIBLE.THEY HAVE NO CLEAR DETAILS OF INSTALLATION AND ALSO DOESN'T RESPOND TO CUSTOMERS WELL.
PLEASE PUNISH SUCH FAKE COMPANIES WHO JUST PLAY AROUND AS BIG ONES BUT THEY ARE WASTE FOR NOTHING.

Dear Sir ,
This is ADITYA JAISWAL from WESTBENGAL , KOLKATA . I am very angry with the service of tata cdma. i have contacted the customer care more then 6 to 8 times , but till now my problem have not been solved. i am feeling very annoyed.

I have recharged my tata cdma [protected] of rs225 on[protected] , which gives me 3000 minutes to any local tata number ,which means 50hours in a month. but immediately after 7 days[protected] , money are getting deducted from my main account, which means within 7 days i have wasted my whole 50 hours , which is not possible at all. because in order to finish 50 hours in 7 days i have to be over the phone for each day for about 7.5 hours , which is impossible because i hardly get that much time to be over the phone because i am a C.A student.

Even there are no ways of checking the remaining free minutes , so in that way if any person will recharge with rs225 on the very first day , then immediately after 3 days their balance can be deducted like mine without their idea and the customer care guys can say that they have finished their 3000 minutes in 3days and they can't do any thing about it...???? is that so..????

This is my last attempt for my money of rs 225. if it is not solved then definitely i'll be switching over from tata . yes, i have wasted few minutes over the phone but not that much that in 7 days my whole 3000minutes/50 hours can be ended , and i am 101% sure that in 7 days my 3000 minutes/50 hours cannot be ended , because i am hardly over the phone.

PLEASE RETURN MY FREE MINUTES OR GIVE ME THE DETAILS OF THE CALLS IN THOSE 7 DAYS, WHICH IS SHOWING THAT I HAVE FINISHED MY 3000 MINUTES/50 HOURS IN JUST 7 DAYS , BECAUSE MY PROBLEM HAVE NOT BEEN SOLVED YET , EVEN AFTER CONTACTING 6 TO 8 TIMES TO THE TATA CUSTOMER CARE...

i would be looking forward for your help or details of calls within those 7 days with the time period which is showing that i have wasted my 50hours in just 7 days , making an average of 7.5 hour a day o[censored]sage. my alternate number are [protected] or [protected].


yours faithfully ,

ADITYA JAISWAL

Dear Sir/Ma’am,

With reference to my request for disconnection of my Tata Broadband connection (login ID [protected]@vsnl.net & Account Number: ACC[protected] on 16th October 2011. For the same purpose your representatives came to my place on 11/11/2011 and have discarded the connection and took the Modem & POE Box. Also they have given to me ERN Number which is ERN. No. 35764.

Now as per your assurance, after taking the equipment you will process to refund my security deposit. I had made a payment of Rs. 2103 through Cheque which includes One Month Rental with service tax + Rs. 1000 Security Deposit.

Cheque Details are as follows:
Bank: ICICI Bank
Cheque Number: 577003
Date: 18/05/2099

Today I got the call from your side that there is no refund amount in my account which is totally not understandable. I request you to kindly advice the concern and take necessary steps.

Thanks,
Shekhar Mishra

I, Sanjeet Singh S/o Sh. Chambel Singh R/o Arya Nagar, Sector 13-17, G.T. Road, Panipat, My Phone Number is [protected]. I am using this phone for last many years. Before some time I convert my this phone from Post Paid to Pre Paid. Company said to submit my ID Proof and other documents to nearest Tata Centre. I submitted my documents on 7th November, 2011 at DOCOMO Centre, SAI COMMUNICATION, Opp. I.B. College, G.T. Road, Panipat. But company has barred my outgoing calls due to non submitted of documents from 13th November, 2011. I contact again to aforesaid SAI COMMUNICATION. I met to Mr. Deepak and others to there, he said to submit my proofs again so i submit these. But it is very sad that my phone numbar is still barred outgoing calls.
Dear Sir, I tried to contact many times to Customer Care Executive today on 14th November, 2011, but due to there busy schedule they have not attend my call. I am very distrub due to barred my Outgoing calls.

Thanks.

Sanjeet Singh, [protected]