Tata Indicom Complaints & Reviews

I was a user of Tata communication broad band services. I took the connection in the month of NOV 2011 for the period of 4 month all the money paid in advance. They first committed to give me the wire line connection but at the time of instillation the did an antenna broad band connection. Our organisation was in urgent need of Internet connectivity so we took the connection. I e-mailed the matter to the customer care, got responses that " we are trying to solve the problem and it will take a months of time" so I took the connection.

The services were pathetic. Each day I use to face the problem due to poor connectivity. Because we already have paid in advance we continued the connection. But after using just 2 and half month we took the decision to change the Internet service provider.

I inform the customer service on the phone and wrote a mail to the Area Sale Manger my are that we are no longer using there connection and they can take back there equipment.
After few day a guy come with a bill of Rs. 215/- . I inform him about all above, he said sorry and went.
Then in the very next month of march I got another bill of Rs. 1869.77/-.

I just want them to stop giving the false bills and written explanation why this happen.

I am fail to understand how come the bills are kept coming when i have paid all the amount in the advance. I faced may trouble due this in my organisation.

User id [protected]@vsnl.net.

DEAR SIR I RECHARGE THE MOBILE NO [protected] BUT WRONGLY TYPED MOBILE NO BY ME [protected] PLEASE REFUND MY PAYEMENT OR RECHARGE MOBILE NO [protected] BY Rs. 222
please contect me my mobile no is [protected]&[protected]

I have never ever requested for any welcome caller tune on my number [protected], however on 20th Feb 2012 I realized that a caller tune has been activated on my number without taking my consent, and Rs50/- has been deducted.
I requested for the refund on the same day, and got the reply later that refund has been done.

Now till today only refund of Rs10/- has been made and I am still waiting for my rest amount.

And today, on top of it i have got a mail stating that i requested for this Caller Tune, which means that "TATA INDICOM is not ready to refund the amount which they have forcibly taken by CHEATING and trying to say that i requested for ths caller tune activation.

Simply Pathetic way of earning money.

I have a brother who owns this Mobile No.[protected]. He is a heart patient and advise complete bed rest.

Last April, 2011, he was admitted in hospital in a critical condition and the doctors had given him only 15 days time.
By God's grace, God has been merciful to him and has now given him rebirth. But according to the doctors he is advised complete bed rest. Hence even after having a job at Sahara Internaional, Vile Parle, he can't go to work.
Hence, losing financial strength and worries about his wife & three children.

Here, the Tata Indicom Mobile service providers disturb the incoming calls/sms messages to and fro by their unadvertisement advertisements & promotional sms messages thus BLOCKING the incomming urgent messages.
He is my ladla brother and I had a difficult time to pass my SMS message during that critical time.

It's high time these mobile service providers understand the customer's urgency on the other side what that person or his her relatives are undergoing. Till date these advertsement calls/sms message have not stopped even after I have complained about it.

Actually, mobiles are meant for emrgency calls. Some educated Ignorants misuse it to show off. But some sick people or financially backward person some where suffers.

These days Mobiles are not luxury items they are necessity now because of so many crimes like robbery, murders, kidnappings, rape and to add to this is the Bomb Blasts. Who ever invented it; did it for a good honourable cause. But the Mobile service providers are forgetting this noble cause and have made it only for business. You will agree with me. I think, we should bring about this awareness among the reputed Mobile companies and solve such problems through them too.

I request you to take stern action against these mobile service providers who simply call or disturb the sick.
And issue DO NOT DISTURB order for his Mobile No.[protected] immediately.

Regards,

i have a perpaid tata indicom modem.. when ever i recharge with internet pack of Rs. 350 or Rs. 201, the very next day i receive a messge stating i have certain sum of negative balance... i am facing this problem continously every month... i even complained in the customer care center o[censored]lhasnagar -5.. bt it was of no use. they had a rude talk with me.. this time i have recharged with Rs. 201 on 3rd March 2012 n yesterday i.e; 4th March 2012 i received a message stating i have a negative amount of Rs. 1124 which was not charged due to insufficient balance in my account.. And now my internet is not working..
My tata indicom number is [protected]
kindly help me as soon as possible..

Dear Sir
pls note that I Pardeep Garg Prop Of Garg & Co Baddi H.P

I have Changed doner my mobile No.[protected] BSNL to Tata Indico

Continue My Mob No one month after one month mob no disconected

When I go to tata indicom Office for complaint they said This Number Disconecte By BSNL So

contact to BSNl Then I go BSNL Office Bsnl Officer Said This Number Disconected By Tata Indicom

I have Visit another Time BSNL & Tata Indico Office But My Promblem Not Solve

Hello sir,

I wanted to bring the following concerns to your notice.

My Father, Shri U.C.Pandey had applied for Tata Indicom connection on[protected] by paying a deposit of Rs. 149 and was told that we will get the phone within a month’s times. We never got the phone, but After 4 – 5 months we got 2 bills.
The Account no. was [protected] and the phone number was - [protected]
When we inquired about the bills and this phone number, it was found that the connection had been given to someone else with a similar name – D.C.Pandey from Aditypur and that he was using the phone, however the bill was generated on my father’s name.
I complained about this in Feb 2009 and were told by Tata Indicom center of Golmuri that they have canceled the number and removed the information about my father from the system and updated it with the actual person’s information who has the number and who is using it and paying the bills etc. They assured to us that the matter had be sorted and that we won’t get any more bills. We didn’t followup on that to check if that was really done or not.
As a FYI, we never got that Rs 149 that we had given at the time of booking the connection back as well.
Now recently on[protected] we got another bill of 2306 rupees for the same number along with a notice from the court !!!!

I would request you to look into this matter urgently and get the court notice canceled as WE NEVER RECEIVED THE HANDSET SO WHY DO WE NEED TO FACE SO MUCH INCONVENINCE WHEN THE FAULT WAS BY THE TATA INDICOM DISTRIBUTOR WHO GAVE THE PHONE TO SOMEONE ELSE BUT DIDN’T UPDATE THE ADDRESS. We are Tata indicom customers as we 2 have a tata indicom number, plus 5 tata docomo numbers and tata docomo wifi and tata photon plus.

I called in and registered a complain. the complain number is[protected]. so far there is no update from these people.
Please suggest what to do about the court notice. i am supposed to be there at 3pm on 24Feb 2012

Thanking you in anticipation.

Dear Sir

This is Rajendra Singh .My complaint is against TATA INDICOM, Who
committed fraud and and caused heavy inconvenience to me. I had a CCB
Connection from Tata Indicom which I returned to the company with all the
Instruments on 19/08/2010. I am still awaiting for refund of my security money,
nobody ever called me for in this regard.
My CCB Connection Telephone No. is[protected].

Several times I tried to call their customer care nos. but the guys over there says
they don't handle such complaints and gives some other numbers that are not functional.

I visited the Tata Indicom office many times but the employees give me
roundabout answer. They talk rudely and insultingly. They don't value
customers time and cause inconvenience. I think you guys there don't
know how to treat your customers.

As a proof I am sending the Equipment Return Note herewith. please
contact me immediately on my Contact No.

Rajendra Singh
Mobile No. [protected], [protected]

Dear Sir,


I (Nattudurai ) want to terminate my VSNL connection due to unsatisfied with your service. I faced connectivity problem continuously by week by week. This complaint we inform your customer care they will resolved the issue with in hour but last time we complaint 5 times (SR NO :[protected] , SR NO :[protected] but nobody response or call back for resolving the issue. This is an business firm, without net connection we do any thing. So we are not interested to continue with your service, that's why we take new connection from other service provider. So pls terminate your service & I paid Advance Rental for 1 year. From 11/11/2011 we are stopped the use your service. I want settled my balance amount through DD/ Cheque / Transfer the Amount to My A/c No. You can also issue Cheque / DD as My Company Name or My Name (Nattudurai) . In your system my name is not correct, correct one is I mentioned above.

My Bank Account Details Are

A/c No : [protected]

A/c Name : Networld

Bank : IDBI Bank Karamana Branch Trivandrum

IFSC Code : IBKL0000889


My VSNL Account Details are

NET WORLD


Mr. Nattudurai

Shop No.4, Kuttikad Junct Manacaud
Thiruvananthapuram 695009

Tel: [protected]

User Name : [protected]@vsnl.net

I am one customer using TATA connection my number is [protected].I don’t know for what reason my mobile connection has been changed under portability without my request and now my number is not working..I have filed many complaint in customer care but no avail.4 months has passes but still my number is not working and i am facing many problem just because my number is not working......i want my number back as soon as possible. please help me.

my contact number is [protected]..

The service provided by the tata indicom is pathetic. I am trying to recharge RC24 through SMS but it always says that u have already subscribed for the service and to RESUBSCRIBE it, when i try to resubscribe it says U R NOT A SUBSCRIBER.There is no proper response from the customer support. When i tell about the problem that i face, they argue with me and disconnect the call.
The worst service that i have used is TATA INDICOM

Dear Sir,
Near about 15 days before I had taken 48 rs. net pack but net have not working on my mobile since then( 13-14 days before).And when I access tata zone written message appears unable to verify your account information .And when I did contact with customer care they also hadn't solve my problem & now when I try to contact customer care then I always get msg. from computer that hamare sabhi customer care adhikari abhi dusre grahko ki seva me vyast hain. And this is happening from about 10 days before , since then my call is not connecting with the customer care
Thank u

We have taken combo connection one landline connection no[protected] & one broadband internet connection vide user no. [protected] from tata in the month of Jan.2012 with a total payment of 3500 advance for 6 month. Sales executive Mr Sanjeev Saxena told us that with these connection i will get Rs. 100 free call every month and i have not to pay any rent. But to our surprise company raises first bill of Rs.83. when we enquire with customer care of tata they said that we have to pay minimum rent for it then again we have contacted mr. Sanjeev Saxena over phone & told him about the problem & he confirm us that we have not to pay any rent. With this jugling we got tired and decided to surrendered both broadband internet connection & landline telephone connection & we have made respective request to surrender these connection vide request no..[protected]for broadband internet) &[protected] for landline telephone). We have also informed by company customer care that we will get refund of Rs. 2716 approx. after 145 days. After surrender request one officer visited our office and inform us again that the connection cannot be cancelled unless we made written request to customer care & again we personally visited office of tata at sub jail surat. But the officer sitting over there refused to accept the application and told that we have to contact Mr. Sanjeev Saxena . We again approached Mr Sanjeev Saxena & he told us that we will not get any refund. We are unable to understand why we will not get any refund of our money.Broadband Internet connection is not working since very 1st day of installation. We are not satisfy with the services of company hence we request your goodself to please look in to the matter and instruct concern to refund our money at the earliest & collect all their instruments.

Thanking You

Yours Truly,


(Dinesh Jain)
Bcom., FCA
309,Goodluck Textile market,
Ring Road,Surat-395002
mob.[protected]

I was go to tata indicom (Tata Docomo) office in Ameerpet Hyderabad near American twister showroom to buy an new prepaid SIM for unlimited STD purpose on 2 Feb 2012 there i was meet to Mr. Avilash he is an employee in Tata Docomo office he told me sir you should buy Postpaid plan 450 and he told me it will give you unlimited call tata to tata in all India. I did buy this postpaid connection [protected] but according to tata indicom there is on plan for unlimited STD. I did made lots of call but all of paid not free now tata make thousand rupees bill .... How is this responsible...

Please help me

HELLO SIR, I HAVE A PREPAID NUMBER '[protected]' WHICH HAVE THE ID OF Mr SUBHASH GODIYAL UPPER NEHRU GRAM RAIPUR DEHRADUN OF TATA INDICOM IN DEHRADUN AND I WANT CALL DETAILS OF LAST TWO MONTH OF THIS NUMBER. ON MY CURRENT ADDRESS WHICH IS., UPPER NEHRU GRAM RAIPUR DEHRADUN AND E-MAIL ID [protected]@yahoo.com

Thanks & regards
subhash

I bought this Tata Indicom Postpaid few months back. I was happily using it and suddenly i started getting a lot o[censored]nnecessary calls on my mobile. It was really frustrating for me to handle them and then i decided to get rid of it. I called to customer care and asked them to disconnect my number permanently. I was told that time that there's no amount which is unpaid on my mobile. After few days i got a call on my alternate number. It was a retention call from Tata Indicom Team. I clearly told this calling person about the situation and why i was not interested in retaining the same number.
The conversation was ended up by me saying clearly that i do not want to retain/use this number.I was then promised that same number will be disconnected in 7 days.

After few months i had this collection executive at my home saying that i have 700/- unpaid bills on my phone. i denied about the same and decided to talk to customer care. I asked them about it and they said that the number was still in use for quite a long time. When i asked them to produce me a copy of the conversation of the same retention call, they had NO ANSWER and they were speechless.

After much thinking i started carefully reviewing those bills which was sent to me through email. I was shocked to see that every month a huge amount was being charged against some ISD Package which i had not even applied for at the time of purchasing the same connection.

I am not in a good situation to pay bills which i was not responsible for. I would like to know answers of these questions:
1. Why Tata Indicom is not able to produce copy of Phone Conversation with the Customer Retention Team?
2. Why ISD Package was activated without my consent and i was being charged for this?
3. Why my number was still activated even after i requested to discontinue?
4. Why do i need to pay "late payment charges" if the bill dispute was not being handled by the company?

I hope someone will have the answers.

Regards
Niraj Kumar
[protected]

My landline number is 66102179 and i am a tata indicom combo plan(499/-) user.Last month i got a call from tata indicom regarding the offer of changing plan from 499 rupees to 699 rupees to increase my internet speed from 215 mpds to 512mpds.So i had applied for the same last month.But because of poor service of tata indicom there is no change in the internet speed but then i got a call again from tata regarding the payment of the new fresh bill of 699 rupees of this month. As per 699 plan,there is no change in the internet speed(512mpds) so why should i pay the bill of 699 plan for 499 plan speed(215mpds).
I request you that i dont want to change my plan and i want the same old plan (499 plan).
Want your reply urgent

sir my tata indicom cdma 1x usb modem software cd is missing please help me instaletion by this modem

Hi,
I bought Tataindicom landline phone through marketing department with postpaid connection. My number was 64554773. When I bought the set, I was informed that I can change it to prepaid by just calling the customer care. I waited for a month and when I called the customer care, I was informed to visit their office with their documents. I was upset because I was mislead by the marketing department. I decided to get it disconnected as I was busy with my work and had no time to visit their office. I thought I will get back to them, once I am free. I did not want to pay rent unnecessarily. After disconnecting the service, when I sent them an e-mail to explain the procedure to get it reactivated, I was advised that it cannot be done and there is nothing that they can do about it. This is very strange. Marketing department use false strategies to make sales and we have to later suffer at our own cost. Customer care is least bothered about the situation and they just blame others. This is the worst experience that I had!!!!!!. They should take back the set and pay me if it can't be reactivated.

Not able to browse few major websites using TATA Broadband with Static IP 100 MBPS.
Able to ping, trace but not able to browse those website using this connection. But in the same PC, using different internet connection(bsnl or airtel), I am able to browse the same website, trace and ping. So no issues with the websites. Also the static ip provided to us is not blocked.
The IP address is(my static ip): 61.17.121.2, which i can able see when i browse whatismyip.org. Also the same one is configured in my eithernet card.

One and half months before, we taken new broadband connection from TATA.
This is connection is through Fibre and to our switch is Eithernet.
So we are getting internet connection directly by CAT5 Eithernet. No modem.
This is connection is 100Mbps line with Static IP. We have opted this for speed, static Ip.

I was chasing with TATA people for more than a month, till now I am struggling.

Below are the few websites I am not able to browse.
http://in.yahoo.com/ - Yahoo India Website
http://pluggd.in/ - Some Business - Indian Website
http://netmagicsolutions.com/ - Netmagic- ISP Website, Datacenter website

Domain Names are resolving, able to ping and trace.
C:UsersAdministrator>ping in.yahoo.com

Pinging in-fp-in.wg1.b.yahoo.com [121.101.152.229] with 32 bytes of data:
Reply from 121.101.152.229: bytes=32 time=102ms TTL=56
Reply from 121.101.152.229: bytes=32 time=28ms TTL=56
Reply from 121.101.152.229: bytes=32 time=28ms TTL=56
Reply from 121.101.152.229: bytes=32 time=28ms TTL=56

Ping statistics for 121.101.152.229:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 102ms, Average = 46ms

C:UsersAdministrator>
C:UsersAdministrator>tracert in.yahoo.com

Tracing route to in-fp-in.wg1.b.yahoo.com [121.101.152.229]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.10
2 1 ms 1 ms 1 ms sttaic61.17.121-1.jpr-vsnl.eth.net [61.17.121.1]

3 1 ms 1 ms 1 ms 172.31.161.13
4 2 ms 1 ms 1 ms 172.31.68.66
5 2 ms 1 ms 1 ms 172.31.68.85
6 2 ms 2 ms 2 ms 172.31.8.133
7 3 ms 3 ms 2 ms 59.163.16.54.static.vsnl.net.in [59.163.16.54]
8 * * * Request timed out.
9 26 ms 26 ms 26 ms 172.31.10.6
10 33 ms 33 ms 33 ms 121.242.147.2.static-mumbai.vsnl.net.in [121.242
.147.2]
11 33 ms 33 ms 34 ms te-8-3.bas-a1.in.yahoo.com [121.101.156.223]
12 28 ms 29 ms 28 ms ir1.fp.vip.in.yahoo.com [121.101.152.229]

Trace complete.

C:UsersAdministrator>
C:UsersAdministrator>tracert netmagicsolutions.com

Tracing route to netmagicsolutions.com [180.179.50.129]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.10
2 2 ms 1 ms 2 ms sttaic61.17.121-1.jpr-vsnl.eth.net [61.17.121.1]

3 2 ms 1 ms 1 ms 172.31.161.13
4 2 ms 1 ms 1 ms 172.31.68.66
5 2 ms 2 ms 2 ms 172.31.68.85
6 2 ms 2 ms 2 ms 172.31.8.133
7 3 ms 2 ms 2 ms 59.163.16.54.static.vsnl.net.in [59.163.16.54]
8 2 ms 2 ms 2 ms 172.29.251.1
9 * * * Request timed out.
10 2 ms 2 ms 2 ms 172.25.76.54
11 4 ms 4 ms 4 ms 59.163.105.169.static-chennai.vsnl.net.in [59.16
3.105.169]
12 4 ms 6 ms 4 ms 180.179.37.54
13 4 ms 3 ms 4 ms 180.179.32.156
14 4 ms 3 ms 3 ms 180.179.50.129
15 4 ms 4 ms 3 ms 180.179.50.129

Trace complete.

C:UsersAdministrator>


C:UsersAdministrator>nslookup netmagicsolutions.com
Server: UnKnown
Address: 192.168.0.32

Non-authoritative answer:
Name: netmagicsolutions.com
Address: 180.179.50.129


C:UsersAdministrator>

When I check with ISP(Tata) they are said, it is your datacenter issue, please ask them(netmagicsolutions.com).
But in.yahoo.com is not working and few other indian sites are not working. yahoo.co.in is working.

Anyone had the same experience and resolved the issue, share your experience and how you have resolved.
Any knows how to resolve, please help me.

There is no firewall issue, since it is working on the same machine using different internet connection.
There is no DNS issue, since trace route and ping the domain is working.
There is no issue with the website, since I am able to browse in the same machine using different internect connection.
There seems to be issue with ISP side or Website provider network(but least case)
There are few other websites, which are not working hosted with netmagicsolutions.com using this broadband connectivity.

-Kannan