Tata Indicom Complaints & Reviews

Sir/Madam, I purchess one TATA CHIVA DELTA PLUS on dated 29/07/2011. After 5 days this was not work properly. Then I contract your auth. dealer M/S Dutta Telecommunication and he check the above set and also deposit your Authorized Stockist / Distributor M/S TVH-HOWRAH at 5-P, M. G. Road, Howrah Maidan, Howrah -711101. And he issue a DOA certificate No.[protected] on dated 4/8/2011, Job sheet No.0002. Today 13/11/11 there are no response in your TVH-HOWRAH Showroom, many time con-tuck Mr.Sanjeev Agarwal there are no response in my complain .
Request you to look into the matter and help me get as a consumer what I'm entitled to.

Thank you
Milan Dhara
M-[protected]
email- [protected]@gmail.com
Howrah West Bengal

I changed my monthly internet rental from a 1Gb limited Parivar 250 plan to an unlimited DS 405 plan effective from June 23, 2011. But for the last 4 months (Jul to Oct) including latest bill for October 2011, I have been receiving inflated wrong bills which calculates bill amount based on the older plan which was discontinued in June. My account details show the current unlimited DS 405 plan, but the billing department continues to charge me based on the discontinued limited plan.
I have been calling up Tata Indicom service desk and Nodal centers every week asking them to reverse back the inflated amount in my bill. For the last 2 months they have not reversed the inflated bill amount. In the meantime their service agents keep calling me everyday asking me to pay the outstanding amount.

Tata Indicom also raises a complaint number everytime and promise that from next month the right bill for DS 405 unlimited plan will be sent. But every month I get a wrong bill and I have to call their customer service to solve this situation. This has been happening for last 4 billing cycles. I finally gave up and am closing my account. I will never ever take up any Tata Indicom account in future.

Amitava Kundu

Dear Sir/Madam,

How would it if a telecom company harasses you everyday because some fraud/cheat has given your number and does not bother to pay and the telecom company comes after you and starts threatening you with a legal notice from its debt recovery team?

This is exactly what is happening to me everyday. TATA INDICOM is mentally harassing me and continues to waste my precious time during business hours.

1) Around 3-4 months back, I got a call on my number 982****311 saying something like "Dear Mr. Rajan, Tata Indicom welcomes you on your new connection" whereas I had not even applied for it. I spoke to Tata Indicom's customer care department the same day and told them that they had the wrong number. They said they will update that and apologized for the inconvenience.

2) I got a call few days later to ask me if it was working fine and I told them they had the wrong number and I did not have a connection.

3) Over the next 4-5 weeks, I got calls from them everyday asking me about payments, whereas I had not even purchased any service or product from them and I conveyed the same to them every time and I even spoke to a senior and told him to change the data.

4) Today I got a call where a lady threatened to send me a legal notice for the same.

What is my fault? Isn't it Tata Indicom's duty to verify the KYC before they start calling someone?

a) They are harassing me everyday to make payments for something that I have not purchased.
b) They do not update their database and I have to bear the brunt. I have even told me to come to my office to verify that I am not the same person but that also is not being done.

Please help me here.

Thanks,
Sam13

(You can ask my name and number on my email as I would not like to release it in public domain.)

Dear sir
I VENKAT PADALA , mobile no [protected] want to file a consumer forum against TATA INDICOM Services. I took a connection on 28-APR-2006 , the offer at that time was unlimited free to tataindicom for two years) till dec 2007, thaen another offer came with rcv 2008 to continue the plan i recharged the same on dec 2007 to avail till 11-SEP-2013 (with the same call rate), recession the company has changed the plan and then send me to recharge with a nominal of rs 51.00 (Rupees fifty one) then i continued (by sending STVNSM for avail free call for one month) with this since message the company has deactivated the call facilty to customer care and when i recharge to avail the facility the messages comes to me "Sorry you are not eligible for this facility" from this month onwards so i am help less. Please do the need full as soon as possible. I used to talk to my old aged parents for a long time.

Hi all,

I have got Tata Indicom photon plus since a year. But facing problems since this friday, 28th October 2011. I am not getting any connection since friday till today. I work online and need broadband and high speed internet for that, but everything is at stake since these 3 days. I would humbly like to request Tata Indicom to attend to my complaint. I have got postpaid connection, so if i dont get connection for so long time, it will be useless for me to pay money to Tata for a good for nothing service. Also its impossible for a customer to rush to Tata Indicom office every now and then, and then wait long hours for my turn to come. Below i am giving my Photon plus details, please take steps as soon as possible.

Tata Photon No- [protected]

Account Number[protected]

Tariff plan - Photon Plus 7200 [protected]@ Rs 1000

I have also lodged a complaint in the Tata indicom website, the complaint number is 375024. My email id is chakraborty.[protected]@gmail.com, please revert asap.

I mohd. Abdul. Samad ph. No [protected] i had converted my phone from post paid into prepaid and submitted identitiy proof such as passport copy and my photo to mr parsanna a tata exeutive in vip room in klk estate hyderabad dated 15/10/2011 but tata the customer care executive persons has harasing by telling me to re submit the id proof copy and photo, warning me if i didnot resubmit it tata will disconnect my phone services. I had already submited my id proof and photo on 15/10/2011 itself, why should i resubmit it, where it had gone the tata tele com /tata docomo is not careless child to lost my id proof and photo copy, i request the careless tata tele com /tata docomo to search my identity proof copy and photo copy update my id proof copy and photo copy which i had submitted on dated 15/10/2011, contiune my services

My Tata Indicom number is:[protected]. (alternate number: [protected]).
I got a call from Tata Indicom saying that they have refunded my money (Rs. 501/-).
However, on verifying the same with the Tata Indicom call center as well as my bank statements, I was told that no such amount has ever been credited!

I had recharged my Photon Plus through a friend via the internet for Rs. 501/- on 10th September, 2011. However, till date I have not been able to access the internet.

Please find the transaction details:
ICICI Bank Tx ID : SB3213803
Comments : BIL/[protected]/Tata Indicom/23071859

I had got in touch with the representatives (and have spoken to at least a dozen of them since 16th September, 2011!) till now, and each time I was given callous reasons for the same.

The 'resolution date' was 6th October, 2011 and till date (10th October, 2011) only buck-passing has been going on, without anyone at all wanting to take any responsibility.
Till date, I have not received a single call back from Tata Indicom (Respresentative Amruta claims to have done so).

Finally, to my surprise and anguish, I was told by supervisor 'Hina Gharat' (?) that my balance was successfully recharged, but had 'lapsed'!! When I asked her for my usage details, she said that she was unable to do since since she didnt have 'authority'.

Request you to please refund my money if you cannot solve my problem!

Regards,
Aditya Divadkar

STD CALLS AND CUSTOMER CARE ARE NOT ACCESSIBL. I HAVE ALREADY CALLED YOUR CUSTOMER CARE. BUT SOLUTION HASN'T WORKED OUT. THERE IS ALSO A PROBLEM WITH THE DEVICE ANTENNA,PLEASE TAKE CARE YOU RECTIFY IYT AT THE EARLIEST. WE WOULD BE OUT OF SSTATION FROM 24TH OCT TO 13TH NOV. TAKE CARE YOU RECTIFY THE COMPLAINT BEFORE OR AFTER.

THANK YOU

I already raised a complain regarding the same, refer to Docket Number:[protected]

They asked me contact the outlet where I paid the bill wrongly by mistake. I contacted them yesterday, they said... it will take 2-3 days of time to adjust/transfer the amount to right account number.

Though account number[protected]which is associated with same Tata Indicom number [protected]) is disabled, by mistake I paid amount Rs. 1500/- on 17th September at Tata Indicom, Outlet at KPHB COLONY. Please find the reciept attaced.



I raised a complaint with those guys to adjust/transfer the bill to the actual account and it might take 2-3 days.



MEANWHILE, PLEASE STOP CALLS/EMAILS REGARDING BILL PAYMENT.



LET ME KNOW IS THERE ANYTHING I CAN DO TO AVOID CALLS REGARDING BILL PAYMENT.



THESE DISCUSSISONS ARE HAPPENING SINCE 19TH SEPTEMBER.... PLEASE FIND ATTACHED SCREENSHOT OF ALL THE EMAIL COMMUNICATIONS.



PLEASE STOP THIS NON-SESNSE AND TORTURE UNTILL THE BILL GETS ADJUSTED/TRANSFERRED

Dear Concern,
i am using tata wireless phone no. 65110014/15 last two year.phone is working good,but in billing they chargesing 30 Rs. in every bill without using facility of welcome tune.after every bill i complain in costmore care and they giving me credit in next bill and asuuer they not chargin in next bill.
i[censored] nedd secan copy of i can arrage and e-mail to you and sho cradit recived in every bill , they doing this type of chet with every costmear,how meny rupises they collection without knowlege of consumur.

As you know telecallers, I took an offer after speaking one of them in respect of Valentines Day. She told me specifically that my offer consists of purchasing a Walky and Mobile only for Rs. 1,600 & there will be no rental charge. I agreed. For that reason they supplied on that very day the Landphone with the Mobile set and took Rs. 1,600 and gave me a Bill for that(attached).

Following the next 2 months passed without any hassle and I paid my bills(attached) without any rental as agreed (attached).But when the next bill came, the amount is unbelievably huge and I asked the Customer Service for the said mistake. It was shocking when she said that the amount might be a mistake and there will be a second bill on the way, but nothing came (attached).

After that I stopped paying my bill amount, but the next month shockingly another bill came adding nonpaid amount, I also not paid the amount, hence the customer service told me that they’ll corrected my amount and send as requested.

Alas! Nothing came. I got another huge sum adding the rental amount as Rs.249 as sent from last 3 months(attached).
I questioned the person who used to receive my bills at my home address. But in vain. Hence I got a letter from Advocate of Calcutta High Court that I have an intention to fraud his client (attached).

Tell me what to do. The person concern who is receiving the amount advised me to settle the amount of Rs.1000 and demanding to handed over the Landphone and the Mobile.

I am really confused.

Since I made a complaint to the NODAL OFFICER KOLKATA also added a copy to the respective ADVOCATE with the Hard Copies of the documents proof I had.

Again I paid the settlement amount after consulting with the respective staff.

After 2 days I got a call from Delhi from Mr. A.K.Sharma( [protected]) with really insulting words and misbehaving comments that I didn't pay the amount so far,so might be move to the court.Whereas it will be clear that I paid the sum as receipt attached.

Hence I found this as a defamatory statement made by the same organisation or its subordinate official.So I request you kindly check the matter as soon as possible.

Tata Indicom No.[protected]

I had filed a consumer complaint on 29th September 2011, Thursday, with respect to an annoying tone coming out continuously from the Walky phone causing us terrible mental harassment. I was allotted a docket no.[protected] upon assurance that the problem will be resolved within 24 hours. On Friday, a call came from Tata consumer cell that a person will be coming at 3.30 in the afternoon. Whole day we waited, but no one came to attend the problem. Again on Saturday, i.e. 1st October 2011, a person had come who saw the Walky piece and just handed over the job card stating that there is a key pad problem and he suggested me to go to Tata Indicom office at Anandvatika, Shop 1, 2, Jawahar Nagar, Goregaon (w), near Shiv Sena Branch, Opp. Jawahar Nagar Bus Stop, (Mumbai).

Though the problem was unresolved, very conveniently an sms was sent immediately through TM-122 stating that "Type trouble Ticket raised on 65210159 has been closed".

My father and myself visited the Tata Indicom shop at Jawahar nagar on Saturday i.e. 1st October 2011. We were told that no key pad is available and the concerned person at Tata Indicom told us to see him on Tuesday between 12 noon and 6 pm and assured that the problem would be solved on Tuesday ie. 4th October 2011.

Very diligently my father went to the shop and asked the concerned person, he was told that the key pad is not available and again asked him to see on 6th October 2011 (Dussera day). Again, not losing hope, my father very diligently went to the shop in the scorching afternoon heat on Thursday and he was told that the concerned person was not present hence the problem could not be attended to and a women employee in the Tata Indicom office asked him to meet the person on Friday i.e. 7th October 2011. This is the height of lack of consumercentric behaviour.

Again on 7th October 2011, my father went to the shop and he was told that the said model is not available and told him to come to the shop on Saturday i.e. 8th October 2011 and that the key pad would be replaced immediately. Today, again my father went to the shop and he was told that the product was not available reason being that Tata Indicom's Navi Mumbai shop is closed and now he has asked him to come on Monday i.e. 10th October 2011. Feeling tired and harassed my father has deposited the Tata Walky Phone along with the machine at the Tata Indicom, Jawahar Nagar Office without handing over to my father any receipt or proof of handing over the phone.

Is this the way a customer is being served? Service is very PATHETIC !!! At the time of canvassing operations, Tata Indicom's sales person gave very tall talks regarding the product and influenced the poor customers to buy the product. And after buying what happens is the pathetic live situation narrated above.

When the product cannot be serviced in an efficient, timely and consumer friendly manner, please DO NOT FOOL COMMON MAN IN THIS MANNER and stop selling the product.

My father, (who has recently undergone heart surgery), has undergone lot of mental and physical torture, the phone being unoperational and to and fro rickshaw expenses of more than Rs.100/-.

Request that this consumer complaint is attended to promptly so that the confidence in this system is sustained, else it will be just one more addition to the existing list of consumer complaint.

I humbly request you to SOLVE THIS PROBLEM immediately.

Lakshmi Subramanian
(Consumer of the above Product)

18/June/2011 : I paid Rs.1599/- online, using my Citibank Mastercard ([protected]), with Billing ID 3572568, for booking a Tata Photon Postpaid connection and the sales person (Mr.Love Zain - Sr.Sales Advisor of Tata Indicom,[protected] & [protected]) specifically confirmed that the product is plug & Play and does NOT require any software installation - this was important as my company laptop does not allow any external software to be installed.
However, the product did not install, as it actually required istalling a software, which my laptop did not allow.
I claimed refund on the same day, which was agreed by Mr.Zain verbally.
1/July/2011 : On reminding again, I received Mr.Zain's email requesting TATA SUPPORT TEAM to arrange the refund.
18/July/2011 : I sent email reminder, which were not replied to.
28/July/2011 : I again sent reimnder, which were again not replied to.
1/August/2011 : On the next reminder, I received a reply on 16/August/2011, asking for my Bank Statement & Card Transaction details, which I sent the very same day.
17/August/2011 : Mr.Avneesh Choudhary, Team Leader Operations (email : avneesh.[protected]@connectindia.in & Phone[protected] & [protected]) from VRITI INTERACTIVE -wrote an email to me asking for the Billing ID no., which I informed the very same day - he replied that he is working on this and will revert shortly).
I can provide the whole chain of emails, if required.
1/September/2011 : On my next reminder, Mr.Choudhary replied that it is still in process.
16/September/2001 : On my next reinder, he replied that the refund is already made to my account - but there was still no credit on my Credit Card.
30/September/2011 : I tried calling Mr.Avnees Choudhary on his cell no, but he said he will call back, but he never called back.
8/October/2011 : Today when I have been calling Mr.Choudhary, he picked up the phone & on hearing my name, he disconnected. Since then he is not picking up my call & I have tried at least 10 times. I called the landline no.[protected], when one Mr.Pankaj Sharma picked up and said that Mr.Choudhary & whole team is in some meeting and that he will surely ensure a call back to me before 6 pm today only. But no call came. I tried Mr.Choudhary's mobile again in the evening and he disconnected after hearing my name and now he is not picking my calls.

I am not sure, if this group of Mr.Zain or Mr.Choudhary are really a part of Tata Indicom or some fraud company and would like to request the Consumer Court in escalating this to the Senior Management of Tata Indicom & arrange me relief.

tata photon+ no-[protected],a/c no[protected],gm marathe,post paid connection.
requested to stop services in the 2 nd week of june11. got reply from company on
15 th aug 11,cancellation ref no[protected],which they have forwarded on 30 th june 2011.signed by geetika sharma,customer care tata indicom.

inspite of this i am gettin frequent reminders by mail and on phone.to pay aug 2011 bill.

this is v strange and rediculous.some of the calls may be from their sort of recovery agents as they use v bad language.
pl do not think of buying any product from tata indicom especially postpaid

gm marathe

i , shailendra sinha has a tata indicom cdma coonection (mobile no.-[protected]) in Bihar. 1 year back they suddenly activated adult jokes on my mobile and deducted Rs. 30/ month. i am a school teacher, 58 year old residing nearby Patna. initially i did not notice it. but later i found that they are deducting Rs 30/ month. i complained on prepaid customer care12524 many times but they did not listened to me. i visited nearby tata indicom centre and requested them to discontinue this service, they told that they will consider it. but till now they did not discontinue this service. if they do like this i have to go to consumer courts.

myself rahul gupta want to portable my tata indicom no. To any other good and cheaper company.. I have a complaint about my tata to tata std plan i complained 3 timer but there is no any response . Please call me i m waiting.
RAHUL GUPTA
[protected]
[protected]

Mobile No. [protected]/Orissa Network/Tata Indicom



Sir,



I am a regular customer of your service. This is regarding call balance issue. I have recharged my mobile 5th September, 2011 of Rs. 249/- for STD 2000 mins for Tata to Tata. But today unfortunately I came to know that my account is nil and all STD mins were finished. In my knowledge we haven't used full mins. think there is some mistake in your system.



You are requested kindly check the details of your system and get back to us soon; otherwise please forward me the all transaction details.



Kindly expedite to solve the matter and let me know the details.



Regards,



Pramod Kumar

On behalf of [protected]

I am Sankalp Mohanty having a mobile number [protected]. It has been 3 to 4 times that tata indicom has been cutting my balances without any reason. IF i ask them sometimes they say that some data pack is activated (which i havent) sometimes they say u are playing games in tata zone. This only happens when i recharge my moblie. Earlier they used to automatically get my phone connected to voice call and cut rs 6 per min. its not only me who has exprienced it, many of my friends have experienced it too. On 19th i recharged my mobile for Rs 52 and as soon as i recharged they they cut Rs 44 from my balance within few seconds. Iasked them the reason they said i was playing some game called EDU in tata zone and they have cut 22 times @ rs 2 during a span of only 10 seconds. How can i play games without knowing that i am playing. whenever i call the customer care they disconnect my call .Tata has lost all its ethical values. It has now become a corrupt one. Many of my friends have left Tata due to this reason and now i am thing they did a wise decision. With this kind of service i wont ever be trusting TATA product anymore. If they do such thing in mobile service they can also do the same in TATA PHOTON.

Hi all,

I have a TATA INDICOM WIMAX connection. Around 3 days back I noticed that there is no signal coming in the modem. When checked, I found that the antenna wasn't there on the terrace. When I contacted the customer care, I was asked to pay a whopping 7,000 bucks.

Now, why would I pay this amount when I'm not responsible for the incident. Somebody (A tata technician, I believe) came and took the antenna with him..........where the hell am I guilty. Please find below few points which'll provide a clear picture...

> No such agreement was signed which says that in case of theft, the customer is liable to pay a bombshell.
> The antenna was loosely installed on the terrace without any proper security, i.e. a lock or some cage.
> To my belief, a TATA WIMAX antenna won't work for any other network and even for any other Tata Wimax subscriber because different IPs/settings are assigned to different antennas (serial nos. are different). So, no one but a TATA technician has done this job.

If someone out there from TATA Teleservices is reading this, please look into the matter.

I am a Tata VSNL broad band prepaid service user for over 3 years and the service of this service provider was average. My ID is VVV27.Recently when I saw my account I found an amount of Rs.650 was charged for value added service for PC security without my authorisation.

When I brought it to the notice of service provider the answer was thatsince the charges were debited the same can not be reversed and I may opt out of auto-renewal.

I vehemently protested againest this as abinitio it was a charge with out authorisation and tantamounts to unfair and unethical practice and amounts to deficiency of service. This amounts to gross voilation of TRAI guidelines as such call for immediate rectification of this lapse. If allowed to continue this unfair practice of debiting customers accounts with any amount without authorisation in the name of value added service. This amounts to virtual deciet for which the service provider has to hold liability.

Now through this forum I once again call upon the TATA broad band to desist from such unethical practices to lower the image of TATAs and redress the greivance forth with.

BVVVSatyanarayana