Tata Indicom Complaints & Reviews

Dear sir,
I am a Tata indicom mobile customer for the past 4 years,My mobile number is [protected].
On 26.04.2010 I tried to make a call at the time 3.25 Pm but i could not make it. I tired with many numbers to make a call.But from my number i could not achieve it.At the same time the incoming calls are came to me.I contact immedielty customer by dialling the number 12524 after connecting I press 9 to talk with customer care person for my clarification.After getting connection with the customer care I told my problems.They instructed me to switch off the mobile and on the mobile after few seconds,so that you can make call.I did the same but i could not make a call.So once again I tried to contact customer care with the number of 12524.After dialling 12524 when its enter to customer care part i press 9 for talkinf to the customer care person directly but the answer was the number you have pressd is incorrect.I treid to contact with customer care many times nearly upto 2 hrs .
Please Kindly inform me how to rectify it.At the same i don't know how the customer care number 9 option is not working.I never worried about having the tata indicom because in my home and sorroundings area signals is too weak.But now i am worrying to have tata indicom due to irresponsible customer care activities and the option taken
Please give me solution as soon as possible or i will Change my mobile network
Thanking you

we have been subscribed to voice chat pack by tata indicom to our mobile number [protected] without our knowledge.Saambasiva Rao.

Dear Sir/Madam,
This is to inform you that we purchased a Co-operate connections from one of distributer(D.R. Teleservices, Kalka ji, Delhi) for the Tata Indicom in March,10, where we purchased a Tata Photon+ and Phone Connections, where we like to convert our prepaid number to pospaid, and the person co-ordinating for the deal he told us that u will take a co-operate plan which will be profitable for your firm, he told us the Tata indicom Nano Paln, where the Rental Is Rs. 275 per Month & features told by him are:

1750 Local Calls Free for Every Number
250 std Calls free for every Number
Tata to Tata Unlimited calls
STD and Roaming incoming/ outgoing calls 50 paisa
Local calls to tata & other network is 30 paisa
Which number will be not in use, rental for these numbers will be waive off from the bill.
Rs. 100 discount on bill for 1st three months, When we asked him for written confirmation for the plan he tolds, that he will mail us the details and tata indicom also mail us the plan details when connections will activate..,
but till now we haven't received any confirmation and details for the plan, when we confirmed from customer care so they told us that our plan was activated has Rs. 150 Rental, Local Call: 70 paisa, STD Rs. 1 and roaming charges are Rs. 1.50,, no other benefits are applicable for the plan, we trying to call the ditributer on his personal number and customer care number but no one has picked the phone for long time and if picked up so said sir is not in the office he will call back to me...,when we had last word with Mr. Amit on his number so he said that time also that they will resolved the issues soon.., and before any resolution we haven't get to pay the amount,on E-mail at last he said that the chearges are right and we have to pay the amount after that no resolution found by anyone...,but how we are liable to pay the amount where the wrong information & comitment is there, so we request to Mr. Amit that kindly refund our amount and get back your Tata Photon+ and connections so he replied that is our property,they are not responsible for that,but the time of sale they accepted everythings..,
after that response we again launched a complaint for the same to tata indicom but till now any action and revert not received by them.., just receiving calls for the bill payments when we had word with the tata indicom customer care on 121 so they said that we have to pay the bill otherwise they launched a case, when i asked them for the compalint launched Solution so they said that complaint is on progress and they confirm us the status soon...,

But till now we haven't get any revert or solutions for the plan details, Complaint launched solution and any corrections, and my prepaid number has not converted in to the postpaid from that time to till(From Approx 30 days), which is also a part of these co-operate connections.

Till now our prepaid connection has not converte in to postpaid, no confirmation call and E-mail got by the distributor and TATA Indicom, As per the Comitment given no amount reducing from the bill for non-using connections and the right plan has been not activated...,

with this we purchased a Photon+ connections also, where also the so many wrong comitments and surety with all that if any billing issues and wrong issues will be happened so it's there responsibility to solve it..,

But now when the same issues and plan distrubance come in the Photon+ so no body is agrred to accept it.

Where The limit for the Connection is given Rs. 2500 and the amount Total bill of Rs. 8797 and after corrections they given bill of Rs. 4708, where we have already submited the amount of Rs. 1300, Where the plan information given us by the distributer the maximum bill wil be Rs. 1100,We are not satisfied with the bill and usage given by them, bcoz already we are using 2-3 more connections, so there is not much used that photon+,Now TATA Customer care Said that we have to pay the bills but why we pay the bills before geting any satisafctory solution..,
and like to ask from TATA Indicom, if there is a credit limit of Rs. 2500 so why it exceed up to 7897 and why they never barred the services that time and why not made a confirmation call or E-mail for the exceeding amount or limit, now they gave excusses that exceed limit has crossed so we have to pay atleast 75% amount to re-activate the services...?

for both the issues we launched a complaint but till now any action and revert was not found, and we requested to customer care and the distrubiuter by mails also to resolve the problems soon but response is very slow for the solutions but the time of payment they are rise and making calls to pay the amount before any satisfactory services..,

Here we like to ask Again from TATA Indicom that why quick action not taken agaist the distributer and why most of time clients will suffer due that, where they are geting mental stress, loss of work and finacial..,Is there Tata indicom paying salary for there employess and distributership to provide wrong informations and stress to the clients or customer?.., why they have not completeing there duties like, if distributor sold any plan behalf of tata indicom so they have to provide the confirmation call with introducing the plan and right details so that customer will decide that he opted right services & Company..., & Who will be responsible for that financial & Work loss and stress taken by the clients..


Issues are so Many with the services..., But right Now We like to request to you that kindly forward the complaint to the right person who will able to give us a quick & Satisfactory response and solutions for the same..., We are just suffering due that and our work was hamper due to non connectivity of Phones and Net Connections.

We recomend to the others that, kindly do not deal with D.R. Teleservices, Kalka Ji, Delhi, where the Mr. amit, Abhitender Tiwari, Deepti, Anup and Raj has conversating with me and making wrong information and comitments so safe yourself for future deals with them.

Looking for quick revert & response...,


Thanks & Regards

Tarun Kumar
Mtajs Solutions
[protected]
www.mtajsindia.com

Dear Sir/Madam
I am Rahul Kumar Sonu student of PGDM 2009-11 batch from KNS World Management College Gurgaon with IT and Marketing.I have Done my Graduation from Magadh University,Bodhgaya with 72.25% marks in 2009. I am working on a business plan for telecom company that will give 1000cr Rs extra profit per year or more but i am facing some problem that i dont know about what is limitation of your organisation if you will give me a chance for summer internship in your organisation for understand your organisation limittion then after making plan i will give you because TATA is my favourate brand .
So please give me a chance sir for making my business plan with better and efficiency i will wait your response. My Summer internship time duration is 10th may 2010 to 10th july 2010.

My team member is given as below
Rahul Kumar Sonu PGDM KNS World Management College,Gurgaon
Karan Kumar PGDM KNS World Management College,Gurgaon
Sujeet Kumar PGDM KNS World Management College,Gurgaon
Mihir Verma PGDM KNS World Management College,Gurgaon
Narender Kumar PGDM KNS World Management College,Gurgaon

i got a sms for recharge 100 rs. like
dear customer, Exclusive offer for u recharge with 100 rs in next 5 days and get additional 50 local sms for 15 days validity.
but after recharge i got 88 rs baleance and no additional local sms.
and also network problem

Ourr walky no-[protected] & a/c no[protected]. we have applied for the change of our walky plan from 375 to 175 per month on 20,feb 2010 but was not changed . We have received the bill as per Rs375 plan that was also cleared.we have also complained about the change of plan more than 3 times on telephone.
We have also send you the complain letter by post but there was no reply. The details for the further are:-

To
The T.R.A.I
New Delhi
Kolkata


Sub- Tata telephone No. 65332775,
A/C No.[protected]. Of
Arun Kumar Dhelia
24 Burtolla Street Kolkata 700007


Respected Sir,

The above Connection was fully internet connection @ 375. Due to bad service I refer the above line to disconnect at Park Street Branch of Tata True Value.

But the Branch advice not to disconnect and requested us to continue @ 175 Per Month. Documents, Xerox attached with this. We accepted the offer and confirm.

We received a bill of Rs.586 @ 350 per Month and paid the same and complained on
18.03.2010 on telephone to the Tata regarding this that we have converted the scheme into Rs.175 but could not convert due to their fault. But on telephone they assured that the problem will be solved within 24 hours but we didn’t get any response.

Again we complained on 21.03.2010 they accepted the complain and gave the same reply but till today nothing has been resolved.

Our Pray to you sir:-
(i) Refund of excess payment for Rs.586 actual was Rs.175 from 20.02.2010.
(ii) Immediate conversion to be applied @ 175 from 20.02.2010 and all the bills to be adjusted as per that.
(iii) If not possible disconnect the service with adjustment of excess payment

Appropriate actions should be taken against the Co. as we do not have any due till now.


Thanks
Yours truly,



Arun Kumar Dhelia [protected]
24 Burtolla Street
Kolkata 700007
22.03.2010

Enclose Xerox of Convertition

Hi,

I purchased tata indicom photon whiz 1799/- wireless usb modem for my internet usage with unlimited access.I went to my home and was trying to access using modem but it is not connecting am not able to browse and use it.I contact customer care for my problem and they told me that they will send the engineer to check and then next day engineer came and checked the signal is very weak and thats why you are not using it.Eventhough customer care known issue that in my area signal strength is very weak.I dont know why they have given me the modem and when they check with address proof they would have told that sorry sir this area already the signal problem.I dont know why they forget to say that.Then finally i surrender my connection without using it.but next month they are sending the bill for usage.I didn't used it for atleast one day.what is this?I suggest you dont go for tata indicom whiz anymore.very very slow and it never gets signal.

Dear all at customer care,

I think & hope that you people are not at all understanding to what i have to complain about. I told that ur executive (Sunil) confirmed me that my plan would be an hourly plan & after his confirmation i have signed the documents, again i have not been provided with any such acknowledgement from your end & i have signed the form as per what i have been guided for hourly plan. Now if your executive commits wrong & my plan is not according to what i have asked for then its not my fault . This seems very clear that it is a FRAUD done to me commiting something & charged me for some other plan which i am not concerned. Apart from it no proper guidance is gioven to me or any acknowldgement is given to me from your executive except the receipt of initial payment for your instrument.

Secondly, I have never asked for a ADJUSTMENT ever, i dont understand why i am forced to do adjustments or even talked... I will pay the amount but only for what plan has been committed to me n not for the other plan which i am asked to pay forcefully after a WRONG COMMITMENT BY YOUR EXECUTIVE. I repeaat IT IS CLEAR CASE OF FRAUD DONE TO ME & ALREADY PROVED THAT THE BILL IS NOT OF HOURLY PLAN (WHICH SCHEME I HAD OPTED AT THE INCEPTION & YOUR EXECUTIVE SUNIL HAS AGREED TO, AND IF HE IS SO GENUINE HE WOULD HAVE GIVEN ME AN ACKNOWLEDGEMENT BUT THAT WAS NOT PROVIDED TO ME. I CANT TRUST YOUR WORDS OR CONCLUSION BECAUSE IF YOUR EXECUTIVE CANT MENTION MY MOBILE NUMBER PROPERLY HOW HE WOULD HAVE OPTED HOURLY SCHEME AS SUGGESTED BY ME DURING INCEPTION OF OPTING YOUR PHOTON+ INSTRUMENT.

Sourcing tata photon instruments & plan is your business & as a customer i should be informed everything which your executive did like confirming me hourly plan at inception coz i was hardly using IQARA CONNECTION earlier for 3 GB -2 Months which was sufficient for me and thats the reason i opted for hourly plan & assured i will get the same.

But, Ultimately i think you people have given your verdict on what you have to do & done instead of resolving Customer Concern. And for me also its high time to deal with you & explaining every bit of it & Finally Decided to CHALLENGE THE ENTIRE ISSUE IN CONSUMER FORUM along with FRAUD & HARRASEMENT by tuesday 20th April 2009 against your Notices received.

regards

Sunil Chaudhary

--- On Wed, 14/4/10, customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in> wrote:


From: customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in>
Subject: Fw: Re: FW: Service issues & Harrasement from your services~~M1458723
To: [protected]@yahoo.co.in
Date: Wednesday, 14 April, 2010, 2:21 PM



Dear Customer,

Greetings from Tata Indicom!

This is with reference to your email dated 13/04/2010 regarding your Tata Indicom number [protected] [protected]. We truly value our relationship with you and regret for the inconvenience caused. With reference to your mail regarding wrong commitment for bill plan, we got the issue cross checked by our concerned team and found that there was no such commitment regarding change of bill plan to hourly plan and if you have any written proof regarding the same then kindly show the same at your nearest Tata Indicom Office for further processing of your complaint.

Further, regarding billing issue, we got the issue cross checked with our concerned team and found that charges levied to you are absolutely correct and we regret to inform you that no adjustment is applicable.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] [protected].

Our Photon customers can get in touch with us on [protected] [protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on [protected] [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Assuring you the best of our services at all times.


Warm Regards,
Rippon Kirandeep Singh – Manager – Customercare – Gujarat
Contact No – [protected] [protected], www.tataindicom.com




----Original Message-----
From: customer.[protected]@tatatel.co.in
Sent: [protected]:55:05.0
To : [protected]@yahoo.co.in
Subject: Fw: Re: FW: Service issues & Harrasement from your services~~M1458723
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated April 13, 2010 regarding your Tata Indicom number [protected] [protected]. We truly value our relationship and sincerely regret the delay in attending to your complaint. We apologize for the inconvenience caused due to the same. As per subsequent telephonic conversation with one of our executive on [protected] [protected]
with Mr. Sunil Chaudhary regarding wrong information by the executive, We would like to inform you that your complaint for the same is under process vide reference number[protected] and is expected to be resolved by April 16, 2010. We request you to kindly bear with us in the interim.

Further, we would like to inform you that your complaint for billing issue is under process vide reference number[protected] and is expected to be resolved by April 14, 2010. We request you to kindly bear with us in the interim.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] [protected].

Our Photon customers can get in touch with us on [protected] [protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on [protected] [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Assuring you the best of our services at all times.


Warm Regards,
Rippon Kirandeep Singh ? Manager ? Customer care ? Gujarat
Contact No ? [protected] [protected], www.tataindicom.com


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:09:21.0
To : customer.[protected]@tatatel.co.in,nodalofficer.[protected]@tatatel.co.in,shreya...⇄
Subject: Fw: Re: FW: Service issues & Harrasement from your services~~M1458723
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Shreyank / Devang / Vishal

As per my last communication & discussion with shreyank still i am waiting for your response from customer care on confirmation for which plan the bill is generated ? As you have send me a statement which does not states what plan it is & still i have been repeating that your executive has confirmed that my plan is of 30 hours per month.

Your telecallers are calling me now & proposing me that i can get a wavier if so, either the bill generated is not of the plan which has been communicated to me or there is some other issues at your end.

And again your legal dept has issued a notice stating that i have undersigned the documents, yess i have undersigned the documents confirming many times after your wecexcutive confirmed me that my plan would be 30 hours free for a month, & if then he misuses my authority i am not laibale to be at fault & this has really getting on my nerves n checking out my patience. I need to get it resolved & need a clarification on the entire issue what shud be done ASAP. I think its heights of Asking help now or ask some of your higher authorities to get involved & solve the matter. I shud in no case to be harrased if the communication gap is between ur executive & billing department & this seems to b a clear case of fraud done with me... commiting something else n getting bill generated for some other plan.

regards

Sunil Chaudhary
+91 [protected] +91 [protected]

--- On Tue, 23/3/10, Sunil Chaudhary <[protected]@yahoo.co.in> wrote:


From: Sunil Chaudhary <[protected]@yahoo.co.in>
Subject: Re: FW: Service issues & Harrasement from your services~~M1319222
To: customer.[protected]@tatatel.co.in
Cc: nodalofficer.[protected]@tatatel.co.in, shreyank.[protected]@tatatel.co.in
Date: Tuesday, 23 March, 2010, 8:57 PM








Dear All @ customer care,

Please find the Tata indicom number for your reference to resolve further as still the query stands unresolved as i hv been provided with call details which depicts the SIZE o[censored]nits (i.e. MB's or something) but i was assured that my plan would be 30 Hours / month, which will hv nothing to do with size of downloads or usage.

The TATA indicom Number is : [protected] [protected]
The Account number is[protected]
The call details attched which i received from baroda office shows the usage of 25 days precisely & the same has been done considering 30 hours/month from my end.

Kindly resolve as this is clearly a misleading proposition put froward by the executive & false commitment & assurance given (i.e. confirmed Hourly plan & the bill generated is of some Mb usage or units usage plan)

regards
Sunil Chaudhary
+91 [protected] +91 [protected] / [protected]

--- On Tue, 23/3/10, customer.[protected]@tatatel.co.in wrote:


From: customer.[protected]@tatatel.co.in
Subject: FW: Service issues & Harrasement from your services~~M1319222
To: [protected]@yahoo.co.in
Cc: nodalofficer.[protected]@tatatel.co.in
Date: Tuesday, 23 March, 2010, 1:49 PM


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated March 23, 2010regarding your Tata Indicom connection. We truly value our relationship with you and regret for the inconvenience caused. Please accept our sincerest apologies for the inconvenience caused and we promise to provide you with superior and eminent personalized service. With reference to your mail regarding billing issue, We request you to provide your Tata Indicom number for us to process your query further.

Moreover, we were unable to reach you at the provided no. [protected] (not reachable). Hence we request you to provide us an alternate number so that we can contact you and expedite in processing your request.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] [protected].

Our Photon customers can get in touch with us on [protected] [protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on [protected] [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Assuring you the best of our services at all times.


Warm Regards,
Rippon Kirandeep Singh ? Manager ? Customer care ? Gujarat
Contact No ? [protected] [protected], www.tataindicom.com




From: Sunil Chaudhary [mailto:[protected]@yahoo.co.in]
Sent: Monday, March 22, 2010 10:25 PM
To: customercare.[protected]@tatatel.co.in
Cc: Nodalofficer Gujarat; Shreyank Sutaria
Subject: Service issues & Harrasement from your services



Dear All @ TATA indicom,



This mail is in regard to pathetic service issue & harrasement done to
me since last 2 months.



I got TATA photon+ in the month of dec 09 wherein i have asked the
executive to get me the HOURLY plan instead of minutes plan. He assured
me & did the formailities & assured me that i would get Hourly plan i.e.
30 hours / month.



suddenly after a month i received a bill of some 3400 Rs. for which i
asked several times to you executives those who use to call me for a
detailed usage bill & all the time i was assured that it will be
provided to me as the bill of 3400 Rs. itself created doubt for me for
which i asked the bill as i have been using 3 GB - 2 months from you
telecom & my usage was still less n my balance use to just go in vane
during that also , but everytime no one turns up & this continued till
date & nobody is guiding me also. Secondly, the telephone number
inserted by the executive is of my Wife's number & she is harrased like
anything for the payment (despite asked to executive to mention my
mobile number during form filling which is [protected] [protected] instead of
[protected] [protected]).



As being into travelling job i am unable to reach your local office, i
am continuely asking to provide me detailed usage bill which nobody
bothered to provide me till date assuring me that it will reach me in
short span of time or an executive will be at my place with the same &
above all i have been furnished with a legal notice to pay my bill
through some lawyer.



This is enough of asking for help & for which i am furnished with legal
notice n forced to pay without providing me service & ultimately today i
hv been told that it is not possible at all to get a detailed bill of my
usage... n the bill clearly depicts the scheme which says it is some
HSIA USB 500 Min Plan.



the amont 3400 is not that big but unless m satisfied i may not pay the
bill & looking forward to challenge the notice in consumer forum if
still this continues & not provided with detailed bill.



Requesting you all to look into it & please this is a humble request
before taking some unwanted step as i m totally harraseed by the level
of services from TATA indicom people. This entire issue is getting on my
nerves & looking forward for a solution to it ASAP.



today a guy again called me finally & told me that detailed bill cannot
be given as it is not possible he is Mr. Mehul Goswami (+91 [protected]) (+91 [protected])
& the despite asking detailed bill i m forwarded the same bill of 2
pages by some shreyank sutaria to whom i am marking CC for this mail.



regards



Sunil Chaudhary

+91 [protected] +91 [protected]

Vadodara

Sub :- Regarding disconnection of sevices delibrately without any good reason to create
harassement & conducting illegal act amount to cheating , Deffeciency of services
and violating certain guidelines of TRAI


Sir / Madam,

This is in reference to my complaints dated 2 – Feb -2010 and 14 – March -2010 with TaTa Indicom & TATA Croma I am Bhavuk sahni R/O 1 – Ram Kishore Road civil Lines is forwarding you this written complaint as I am using TATA INDICOM Photon + connection No [protected] A/C Number –[protected] hereby mention the facts & circumstances as under & it is to bring to your notice very very strongly that on 10 – 4 -2010 at 9.32 AM a mail was sent at my e mail id [protected]@gmail.com to deposit Rs.418 as interim payment being a law abiding & peace loving citizen of the country I abided by the same and I deposited Rs.500 Transaction Reference Number MCIT[protected] and Transaction Date:[protected] & time 12:59:25 hrs the payment was deposited through my credit card online.

On 11 – April -2010 at 11.53 AM another Mail Was sent to me at e mail id [protected]@gmail.com to deposit Rs. 252 as interim Payment again being a law abiding & peace loving citizen of the country I abided by the same and I deposited Rs. 252 as interim payment Transaction Reference Number:MCIT[protected] and Transaction Date:[protected] and time 12:36:12 hrs the payment was deposited through my credit card online.

On 13 April 2010 when I tried to connect photon + it was not working & multiple errors were there So I called the customer service number of Tata Indicom at [protected] and the executive at customer care started guiding me to configure the connection through hardware in control panel later he revealed that the connection has been barred from there end today on 14 April 2010 when I checked my e mail A/C I came to know that one more e mail was sent on 13 – April – 2010 at 9.28 AM where TaTa has demanded Rs. 731 as interim payment it is really unfortunate & shocking that on day to day basis one has to pay as the usage is more being a professional I instructed as well as requested in writing as I have sent two e mails on 10- April -2010 at 6.24 Pm and 6.26 PM to customercare.[protected]@tatatel.co.in where I have mentioned to change my tariff plan to PHOTON + 2 GB from the existing time based plan with immediate effect and on 10 – April -2010 only at 10.12 PM I received a mail from Tata indicom confirming that by 12 – April -2010 it will be done whereas with malafide intentions Tata has not done that & disconnected the number / connection without any notice the act of Tata Indicom has caused huge losses to me , harassment, mental agony & a great insult to a innocent customer the number is disconnected till date (14-April 2010 ) as this is a clear cut case of harassement & conducting illegal act amount to cheating , Deffeciency of services and violation of certain guidelines of TRAI , mental agony , insult to the consumer as the same happened with me on previous occasions when I wrote to TATA Indicom on 2 –Feb-2010 & 14 – March -2010 . It is crystal clear that by using such tactis and force TATA indicom wants to extract huge amounts from customers

Thanking You,

Yours Sincerely,

Bhavuk sahni
1 - Ram Kishore Road Civil Lines Delhi -54
email - [protected]@gmail.com

Respected Madam,

This is Mukund V. Deshmukh Customer of Tata Indicom prepaid since last 4 Years with Golden Plan.

Yesterday i went at Tata Indicom Outlet at Bajirao road Pune to do recharge to increase my validity with same plan.
first i asked the concern person for recharge with all my queries regarding golden plan i said i have tata to tata unlimited free calling from last 4 years.
Then the concern person told me to do the recharge with 225 in which we can get full talktime of 225. then again i told him to
do recharge of 35 for SMS in which we can get 500 SMS for local & National. these 2 recharges are fine for my plan this is what i understand. But the problem is with me the same concern person who did these recharges he did wrong recharge on my number
of rupees 61 which is for 1 paisa/second for 6 months. so when i asked him why u did recharge on my number? he said i did wrongly the same. and i am doing the reversal of the same recharge and in front of me he took reversal (i dont know exact what he did) but he said dont call from your mobile for 24 Hours u will get same plan return.
So Madam please help to what should i do? I Want my plan return. i called to customer care lots of time but they could not give any answer to my query even they dont know what is the process of reversal. i asked them where should i contact now there answer was.." you need to contact at the same place from where you did recharge".
So Please madam i am requesting you to help me. i did not used my number for single outgoing call from the time when all these things happened.i am in very big trouble.

My Tata Indicom prepaid number - [protected]

Second Contact Number - [protected]

I Hope Atlest you will give me a solution on this and reply me.

Regards,
Mukund V. Deshmukh.
[protected]

--

Due to late delivery of Bill connection No.[protected] & [protected] I need to pay extra penalti every month...

sir i am using tata indicom dialer my net is working but when ever i try to update quickheal its not able to detect internet connection wat shud i do

Dear Team,

I own a TATA Photon Plus data card([protected])

A problem occurred with my TATA photon. I contacted the sales executive to get it resolved.
It has been 5-6 days now that my complaint has not been resolved.
The attitude, commitments and seriousness of your sales executives is just very unprofessional.

Regards
Arun Mediratta
Zonal Head- UP 1
HDFC BANK LTD

Dear Team,

I Lost my mobile on on 31/03/2010. Tata Indicom prepaid services, mobile number [protected]. I consulted the local tataindicom mobile centre at amalapuram,east godavari district. They told me "here there is no prepaid services. you will contact Kakinada or Rajahmundry". I contacted the tataindicom showroom in Kakinada, two town, main road. But their people are not responding properly. They told me ''sim cards not available you will contact after 15 days then we will take your proof & provide the same number([protected])."

I am the employee of Bharti axa life insurance company. I am facing the lot of problems about this issue.

Pls do the needful

Dear Sir,

I have been using Tata Indicom service from past 1 year. On Apr 7th, 2010 i recharged my mobile worth Rs. 222 through ICICI net banking (below mentioned are the narration and ref no. for the same) Hence an amount of Rs.222 is deducted from my bank account but they are not credited to my prepaid balance. I called Tata Indicom customer care several times but they were unable to help me out. My issue is not solved as of now and also there is no assurance that it will be solved in near future.

My Tata Indicom Number: [protected]
ICICI Ref No: BIL/[protected]/Tata Indicom online/TATAINDICOM_M
ICICI Bank Account Number:[protected]
Value Date: 07/04/2010
Withdrawal: 222.00

Screenshot of my bank statement is also attached
My alt. contact number is [protected]
Kindly do the needful ASAP

Regards,
Mukul Kamat

Hello ,
I had TATA Indicom USB modem with MDN number [protected].
In the month between February and May 2009, I had charged for Rs. 500. The charge just vanished in very soon.
I enquired the customer care for the usage. Initially they denied, but later I asked them that I need to know this information according to Right to Information act. They later gave the usage as 146 MegaBytes.

With this usage my maximum bill amount possible can be only Rs.156. However I had done the maximum usage during night hours. Since they had reduced rates during night(Go One Data), the maximum bill amount could be between Rs.50 and Rs.100.

I followed with them many times but they dont reply. Later I contacted their Mumbai nodal officer([protected]). This effor did not give any fruits.

For the past couple of months, they are replying that the USB modem mobile no. is not appearing in their database.

I have the emails that I exchanged with them. Please help me to get this resolved.

Regards,
Balaji
[protected]

I am using the Tata Indicom usb connection since the Dec 2009 ( [protected] ). I pay by bills regularly. i am facing a problem with the connection. The connection gets disconnected suddenly and net is very slow m getting now 40kbps actually speed 153kbps.....the executive say's after 3 months getting 40kbps only...
why should i pay that much amount (900)..

CH .suman
tirupati
ap
[protected]

To
The office incharge,
Tata indicom office,
Malda,

Subject:-Regarding dispute bill of internet for the month of 15.12.2009 to 14.1.2010,15.01.2010 to 14.02.2010 or 15.02.2010 to 14.03.2010.

Sir,
This is to inform you that I ,D.P.Karn, a customer of your internet service and my tata indicom internet number is [protected].I received your bill for the month of december 15,2009 to january 14,2010 on 19th january 2010.According to the bill received
the total time that had been used is 3732 minutes whereas my pc data shows 1128 minutes.It have been orally informed to you about the differences in time.After showing my data it was accepted by the company that yes there is a huge differences.

I had complain in Durgapur workoffice on 5.02.2010 by e-mail and there was also a attachment file of my internet use data by screenshot to the internet usage unit but there was not any response.After not getting any response I made a phone call on 5 feb,2010 in durgapur workoffice, they informed me that they did't received any mail and adviced me to send a fax to [protected] .After sending the fax they made no response to it and told me that the bill send by them is correct,then I made a phone call and complained about it hence they send me a complain number 21296825 again it had been innformed by them that the bill send by them is correct .I told that if their bill is correct then why it is not matching with the data shown by my Tata indicom usb modem.It had been informed by you that the complain send by me has no connection with the bill so it is being accepted in a different way.Again there was a phone call by your company that the bill that had been already generated cannot be checked,and told me that where I had complained for the first time I should send my data and get it checked for the rectification of the bill.when you had send the bill for15.2.2010 to 14.3.2010 I was surprised to see that if the internet was already disconnected by you for not paying the bill then how could it be possible that I used the net in supplied period of time .According to me I think there is mechanical problem which need to be searched out.

I kindly request you to go through all the bills and send me the rectified bills so that I can pay for it and please also send me the detailed bill for 14.12.2009 to 14.3.2010.


Thanking you,

D.P.Karn
sahara india
date:-22/03/2010 station road
malda

sir,
i m jaiinder dabas i m telling u that i have lost my friends no in my phone.my phone no is [protected] i m so thankfull o[censored] that u have give call detail of my no. last ten days.my email i.d is :-dabas.[protected]@gmail.com

To day when I was crossing the railway track, suddenly I received a sms. And I found that " your request for the 'tumse badhkar duniya has been acceepted,as per your balance, you have been subscribed ti Welcom Tunes at Rs 30.00 for 30 days.This service will be autorenewed every 30 days.SMSWTMENU TO 12800"
after received that sms I called to customer care and asked to withdraw the Charges and caller tune. But from customer care Mr. Manojit ghosh told me that we can do anything but they unable to reverse it. Now I am feeling cheeted by TATA INDICOM. and looking for justice.