Tata Indicom Complaints & Reviews

No proper Services / Indulging in Fraud Activities
TATA INDICOM , ONE OF THE WORST EVER EXPERIENCED SERVICES PROVIDER IN THE TELECOM INDUSTRY.
I HAD A TATA INDICOM LANDLINE ONNECTION NO[protected] INSTRUMENT WERE VERY OFTEN HAV E INSTRUMENTAL PROBLEM, SEVERAL TIMES REGISTERED THE COMPLAINT BUT IN VAIN.
SO I DECIDED NOT TO PAY THE BILL AMOUNT UNTILL THE PROBLEM IS RESOLVED , TO MY UTTER SHOCK THE COMPANY THEMSELVES FORGED A CHEQUE IN OUR NAME, WHEREAS WE DONT HAVE THE ACCOUNT ITSELF TO BOUNCE AND SAME SENT TO THEIR ADVOCATES TO RAISE LEGAL NOTICE TO US.
THIS SHOWS THE BIG COMPANY INVOLVING WITH THE CHEAP FRAUD ACTIVITY SET BY THEMSELVES AND DAMAGING THE SELF RESPECT OF OURS FOR MERE 900/- BUGS.

Sir,
I have been complaining against non connectivity of TataIndicom Internet services to their customer dept from the last 25 days All i get to hear from them that the issue is under review.

Today its almost 25 days and i dont have the Internet connections which is affecting my Business.

My user id : [protected]@vsnl.net

I request you to help me taking actions against TataIndicom Broiadband services.


Thank You
Praful Vora
[protected]
0 [protected]

I have a broadband service provided by Tata Indicom. Sometime in Sept.2009 the service provider, for reasons unknown to me, charged Rs.500 for "Online Backup" - a service provided only tobusinesses and not to personal users like me. Thereafter every month Rs.100 was debited to my account as "autorenewal charge". I did not receive any intimation of this till the 13th Dec.2009; when I got this intimation for the first time, I protested saying the whole thing was unauthorised. Meanwhile, my broadband account was "suspended as the balance was only Rs.2". After countless calls, the account was restored by reversing the "fee" for Nov. and Dec.2009. Now Tata Indicom refuses the refund the "fee" unauthorisedly collected from me for the earlier period as refunds cannot be processed beyond 45 days. One, there was no fee authorised in the first place; Two no intimation was given; Three, there was no intimation of the "45 days" rule. I seek redressal with compensation for the aggravation caused.

Hi
I am Rahul from panipat (HARYANA) i bought tata photon whiz 10 days before and it is worst internet service i ever use. when i go to retailer he told me that it will give speed of 15-20 kbps and it is very good but it is totally waste of money i also contact nodal officer of tata but he did not help me in this issue. Sometime it speeds go very low that i have to disconnect it

I have taken 2999/- Rs UNLIMITED internet plan for 3 months in Nov 08. Before the completion of 3 months, I applied for disconnection due to poor speed and many problems. Disconnection request was registered with customer care and they said they will send the cheque to my postal address within 45 days.

Till date, they have not sent me cheque of 250/- security deposit that I have paid. And, now are saying it has been adjusted with "bills" that I owe to them.

Kindly take action soon.

Dear Sir,
i am using tata indicom prepaid mobile ([protected]) for the last 5 years and now i am having great problem to continue with it. from the last 3 months some Cricket Score, Astrology and Recipe services has been activated in my mobile by its own. i can assure you that I HAVE NOT ACTIVATED those services. i dont know how these services has activated in my mobile and the charges are 30 rs for each of them. for me 30 rs is not a matter of joke. i have requested customer care executives several times to deactivate all sms service and calls which are coming from tata indicom. but still now they have not done anything and i am receiving calls and messages. in these 3 months i have lost my 90 rs for nothing and it was not my fault. can you take any step against this ?? you are a big company and 90rs is nothing for you, but for me it is a big deal. but you people are making me a unhappy customer. i am really fade up with this thing.. continuously 3 months!! its really making me sick..
please do something about it.

thanking you,
soham chowdhury

Hi,

I had activated Welcome Tune Service on 12th Jan 2010 (around 7:13pm) for the song "give me some sunshine" - by sending SMS WT265370 to 12800.

But no song is played whenever anybody calls me.

So I called Customer Care (a couple of times) and informed them. They told me to do various things like:
1. Dial *33 (then switch off the phone and then turn it on back)
2. Send MY10 to 12800
3. Also asked me to wait for 24hrs

I did all the above and finally on 14th Jan I registered the complaint with the customer care and they gave me this complaint Id: PTC[protected] with resolution day 14th Jan and time 16:44hrs.

But, interestingly.. the complaint was not solved.

After 15th I have called the customer care on numerous occasion to inform them about this and every time they have asked to give 24hrs to solve the problem.

Finally today 21st Jan 2010 almost 8 days (... cant calculate hours as maths is poor) have gone by and the complaint is still pending.

My balance was deducted by Rs. 43 for activation of this service and I have also spent a couple of more bucks calling customer care as I was in roaming for couple of days.

But, no use as the issue still remains.

I am very sure that next month on 12th Feb, 2010 they will deduct Rs. 10 from my account for continuation of this service which in reality not in service.

I have also written to the customer service email: cs.[protected]@tatatel.co.in, but no reply till date.

Can I get a solution to this issue through this forum.

Regards,

Viraj V.

I have had AIRtel, BSNL and now Tata wimax and would rate them as Airtel -9/10, BSNL - 7/10, TATA WIMAX - 3/10.

I recently relocated in Bangalore (near Bomanhalli) and unfortunately there was no AIrtel in my area so I went for BSNL first.
I took the 512 Kbps plan which was supposed to be priced at 1500, but to my surprise the bill came to[protected]. They charged me 180 rs for the damn landline phone which has no use for me. I try to talk to their customer service but couldn't even find a number. Do they even have a customer service dept.? The other problem was their UT Starcom router. Whenever power went off, I had to manually connect my laptop to the router to enable wireless. Besides customer service & their router everything else was ok. Speed was always good, with almost no downtime.

Anyways I thought of changing to TATA WIMAX even after reading so many bad reviews here. I took the infinity - 750 plan for which I had to pay 7k (4 months advance). The installation response was quick, their customer service was prompt in calling me again and again asking the status of my connection. So waht was so bad about the service ?? EVERYTHING else

1) SPEED : I opted for unlimited 750 Kbps plan as I download a lot and aften connects to my office LAN. The speed that I get sometimes is even less than 100kbps !!! If I calculate the average speed it will not be more than 384 Kbps. So whatever plan you choose just half their proposed speed and then compare the rates with other ISPs.

2) DOWNTIME: As I often connect to office network, the downtime is quite hazardous for me. For the past one week I was not having any internet connection. (Yes one WHOLE week)..I contact their agent, he sends an engg after one day, engg cannot do anything because there is no damn signal !! I was about to cancel the connection but the last engg who visited, assured me it won't happen again and the reason of no signal was one of their stations, which was corrected now.

3) STATIC IP: I have the free static IP in my plan. I have the connection for almost a month now and my static IP is still not activated !!. I have called them numerous times but in vain. I have to go through their login page everytime I need to access internet and god forbid if power goes off OR you close the browser without logging off, you will need to call their call center to kill your session so that you can log-in again. I am doing this at least 3 times a day !!!

So to summarize take TATA WIMAX only:
1) After considering their speed to be half of what they are offering
2) if you can live without net for a week
3) You are willing to spend 1 hr everyday talking to their foolish call center reps. (I asked one guy his qualification - he was BA in political science !!! )

Now, as I have paid the advance and I am stuck with this AWFUL service for 4 months :((..

We purchased two Tata Photon + connections, under corporate account number[protected], bearing numbers :
(i) [protected]
(ii) [protected]

NONE of these two connections is working in New Delhi. We keep getting error message 678 "Remote Computer Did not Respond". either.

We have paid Rs,3500 each for the two USB modems.

The entire service is a huge sham... they are just interested to make a fool of the Indian consumer. While they are selling lakhs of connections every month, they are not upgrading network capacity.

They have already taken Rs,3500 for the modems and are charing Rs.750 per month per modem, but THE SERVICE IS NOT WORKING!!!! AND IT HAS BEEN THIS WAY SINCE LAST 2-3 MONTHS.

In the Nasik office there is cashier - named Mr. Kulkarni.

This person is simply ridiculous. After talking to him several times in person he has registered my request of connection cancellation. he charged me additional 5 days AFTER Bill Period that is one thing. Plus now after 15 days also he is not ready to give me proper no dues receipt. I went to local office several times & everytime he has new reasons like 'come after I am busy', 'talk to my manager'. He just dont want to work on it without paying something in person this is what I can predict. This office of "NASIK - Sharanpur Road" is simply useless. Peoples here are not at all responding good. Specially the cashier & the Manager. Very Bad. I dont understand how TATA can employ such peoples in?

Hi,
I have been using tata indicom post paid connection from past one years. Now I asked tata customer care to switch my post paid connection to prepaid connection.my request accept and my conection convert in prepaid. but after one month disconect my number{[protected]} On dated 13/1/2010 at 8:30. They are refusing to do so. I have personally visited tata office {dilshad colony}. Then submit my I.d proof with photograph. but now stop my prepaid conection and I talk from custmor care but there was no response. Please looked my request.

sir

As tata was having a plan of honest 450 in which tata to tata was free in themonth of decenber the plan was changed and only 2000 mints were free in this plan i called there helpline many times regarding my usage which was increasing 400 every day they said that please wait till end of the month and later i went to there showroom for the same problem there they are telling me your number is caped and they gave me the mail id of there nodal officer Mr Mayank Jain .He told me that the letter was sent to your address
but i have not recived it secoundly they didn't call me to make me under stand what capping mean .please look into it as i am telling them i will my usage without tata to tata

Maqbool shaw
[protected]

Respected Sir/mam,
I have one pre-aid tata no.model no. HUAWEI HBL3A.i have to restrict one incoming call no,so i dont have any option in my handset by which i can restrict that no.I have a serious problem with that no,and i want the restriction on that incoming call no,that no.is also of tata and it is postpaid named by DINESH KHATHURIA,UDAIPUR .PLZ.LOOK FORWARD TO IT AND REPLY ME ON MY E-MAIL ADDRESS IMMEDIATELY,so that i can be satisfied with your campany.

regards.
tina kakwani

Dear Sir/madam,
I am the costumer of tata indicom prepaid. my mobile no is [protected]. From these no my balance of 30 Rs was deducted on 8 jan 2010 afternoon.. At that time i have not made any outgoing call or any VAS service activate or deactivate. so I want to complain you to do about it. also I haven't call to costumer care no. till balance deduction no reply from costumer care 12524. I am very disappointed with the service so reply me as early as possible.
This was my complaint and for which I was get from Tata side on 10.01.10 but I am not at all satisfied. From their end they are just bluffing and misguiding me and telling me your number cant call on customer care as you are trying so is it theirr customer service??
Now I am getting serious and please solve the problem give me refunds and I have got wrong information from their customer care and this is not at all acceptable.
If they are blocking the numbers from customer care which means that we are not any right to reach them and how they can do it??
If it is my mistake that still I am continuing Tata service??
They are not replying and putting my phone when I call them on the name of giving call to the senior they are just making me fool.


Regards,
Vipul

sir

this is to inform you that ,i am having tataindicom no-[protected],i am having tata to tata all india std free plan,except tata network all the calls i am doing through other number,so bill should come 450+12% tax.
but,on 12 th dec-09 c.care shows 125 unbilld amt,on 13th dec-09 350,today it incresed by 545+450+12%tax.
after regestring complaint on this site the officals of tataindicom assured me they will reduce extra 300 rs from my bill .
but their assurance was also a false commitment today only rs 941 was deducted from my credit card angaist the bill 618 which the tata indicom officals assured me.
sir ,again tata raised 600 rs bill till in jan-10,but tata officals are not providing the details of the bill ,sir if they are shown the bill amount excess ,then it is my moral right to know the details of the bill ,which tata not providing.
if tatawill not correct the bill or not send the details of the bill ,then i will not pay extra because i am not earning the mony to pay false bill amount of tata indicom.
the compney is running on the same theory they are killing all the hens in one time who can reguraly produce golden egg.
inspite of talking so many times with customer care, nither they are regestring my complaint regd false bill nor they are providing details of calls which i make .
sir we earn money through heard work,if we have use the service then i will be happy to pay used amt,sir without using service to pay false bill it will be diffucult for me.
thanx
regards
vinay bansal
2/134 chrinjeev vihar
ghaziabad

I am having a tata indicom prepaid connection in Bihar which is on my Father's Name and the Number is [protected], which my mothers uses. When i checked then many services like recipe alerts and all are activated by itself and since my parents were ignorant about activation of these services and they always asked me about reduction in balance so when i checked found services active for which when i contacted customer care to complain and a lady picked up whose name i don't remember and when i complained her that how come its possible that services get started itself as she was not giving proper response before also she told me that sir please talk professional and hangout my phone and locked the number and now i am even not able to connect to customer care.

Hi,

I Patti Jayachander customer of the Photon + from the Past 6 months.
From the starting onwards the internet connection is very poor in my area
I had requested a many times to the customer care but they are not ready to solve the problem Every time they are giving the same replay (that in my area the signals was very poor but they are not ready to solve my problem)

Hence we request to all the people in the airoli(Mumbai india) area please don’t go for this connection.


My account id :[protected] Tata indicom Photon +

Dear Sir

Please investigate this at your end before publicising it as this may take many of the Consumer's like me to a stage near bankruptcy. Please look into it on an urgent basis

Thanks

"mukesh ahuja" <[protected]@rediffmail.com>
12/30/2009 11:31 PM
To
<senior.[protected]@icicibank.com>
cc
<customer.[protected]@icicibank.com>, <[protected]@yamaha-motor-india.com>, <[protected]@jbm.co.in>, <[protected]@icicibank.com>, <[protected]@icicibank.com>
Subject
Re: RE:'ICICICARE=[protected]' ICICI Bank Credit Card





Dear Miss Meghana

Thanks for your prompt reply and thanks for telling me the process of these transactions. By reviewing all these things, it has noticed that the Visa Registration Process has been designed keeping in view the Merchants' Gain or a Fraud's Gain. There sre many things being asked by the application to register for 3D secure code and generating a PIN simultaneously. If you notice the registration process, you will notice big flaws and loopholes which may end in a big mess. As far as I am concerned, I have noticed some of the loopholes in the registration process, as per the information required by it, as mentioned below :

1> First Name & Last Name - everybody knows it, who knows me. Even your Back Office guys knows it.

2> Mobile Number - everybody knows it, who knows me. Even your Back Office guys knows it.

3> Date of Birth - To be provided at many occassions. For example, at the time of applying for a new card, new loan account, other financial accounts etc. Even your Back Office guys knows it.

4> Date of Issuance of the Card - Xerox Copy of the front panel to be provided at many occassions. For example, at the time of applying for a new credit card of other banks ( to verify the details and the credibility ) or applying for a new loan et. Even your Back Office guys knows it and even you guys demand it at the time of applying for a new card, when it has to be issued on a Card-to-Card basis

5> Card Number - Thats the basic necessity. Xerox Copy of the front panel to be provided at many occassions. For example, at the time of applying for a new credit card of other banks ( to verify the details and the credibility ) or applying for a new loan et. Even your Back Office guys knows it and even you guys demand it at the time of applying for a new card, when it has to be issued on a Card-to-Card basis

6> E-mail Address : Once again, many people knows it, who knows me and it has to be provided on many occassions too. You can not hide it anywaz and you can not open different E-mail Accounts for different Financial Accounts. For example, at the time of applying for a new credit card of other banks ( to verify the details and the credibility ) or applying for a new loan et. Even your Back Office guys knows it and even you guys demand it at the time of applying for a card

7> Personal Assurance Message : If you are aware of all the above things, you can very well phrase it because Card Number, Date of Issuance of the Card and the Date of Birth are enough to login in my account and to make any changes to it

I very well understand that it's the customer's responsibility to keep the PIN and card details secure but what will happen when the customer has not generated the PIN by himself and when your processes for applying a new loan / credit card forces a customer to provide his card details which are easily used for the registration process on your so-called safe websites.

What is unique to every customer and what has very rare chance to be leaked is not required by you anywhere in the whole process and that is, the CVV number, which is normally taken care of. which shows that 's you have designed your process for Merchant's gain and the fraud's Gain, which is clearly stated here.

If I would have been a Credit Card sales executive, I would have got everything and made fardulent transactions, such as this one because all the details required by you for the registration process are already available with me in the New Credit Card application form with the necessary proofs such as, Old Credit Card Xerox copy and other things are already mentioned by the Customer in the Form.

Secondly, I never did this registration process on my card, which means the registration done on 30th July'09 was done by that fraud person and not me. thus, whole process has been fradulent.

Thirdly, if you notice other bank's process for visa registration, you will see that they demand the CVV number to complete the process such as SBI Credit Card, Standard chartered Credit Card etc. and I am pretty happy with their services.

Further, you can not say that the registration process used by you is a general format and has been authorised as it will indirectly say that the process used by other banks, as mentioned above, is wrong and not authorised.

Moreover, this mail has also been sent to Banking Ombudsman so that they make take some hard measures, so that it should not be repeated with any other person

For your reference, visa registration process for one of the major credit card issuers has been attached.

Now, after discussing all these points, I would request you to :

1> Provide all the investigation documents collected by you against my transaction dispute.

2> If this transaction can not be reversed and can not be credited back to me account, I would request you to please provide the Payer's Contact Number, Name, Address as this transaction was made in lieu of some outstanding to Tata Indicom, Mumbai and that must be against some services taken by some person. As this has been made on my account and I have to pay for it. Thus, I am legally the owner of all this information and asking for the transaction details

3> Review your registration process else it may land you in legal troubles and try to design it is customer's favour and his / her safety

4> If you agree there are loopholes in your process, reverse the charges levied on my account

5> Provide me a response as soon as possible as I need to log a complaint in the Consumer Court against your illegal means and to claim for this fardulent transaction and all the mental and physical harassment done by you guys on me.

6> Provide me the process to contact Cyber Cell as I would like them also to investigate this case as well as your working procedures

Your prompt and positive response will be highly appreciated

Thanks & Regards
Mukesh Ahuja



On Tue, 29 Dec 2009 16:35:47 +0530 wrote
>

Dear Mr. Ahuja,


With reference to our e-mail of December 29, 2009, we would like to inform you that the transaction disputed by you are done on 3 D secure site which is password based. This confirms that the transaction has been authorised by you. Please note that as per visa international guidelines for such transactions chargeback cannot be raised with the merchant.

As per our investigation, 3D Secure registration took place on 30th July '09. We would like to inform you that it is the customer's responsibility to keep his PIN and card details secure.

We would like to inform you that once the transaction is swiped on the card or done through internet, bank cannot stop the payment to merchant unless the transaction is void by the merchant. However, as per the VISA guidelines bank can raise an chargeback with the merchant bank. In your case since the the transaction was done through 3 D secure site chargeback cannot be raised with the merchant as mentioned in earlier para of our e-mail.

Please note that for security reason, the bank sends an SMS to the customer for all swiped transaction above Rs.2000.00 and for E-com transaction above Rs.500 as per the current policy (Bank policy is periodically reveiwed and necessary changes are made accordingly) so that the customer can block the card to avoid further fraud and can raise chargeback.


Further, you may report the fraud to Cyber Cell.

We would be glad to extend our full co-operation in the investigation done by Cyber Cell.

The current outstanding on your credit card is Rs.1,999.73. We request to make the payment as per your statement which will be generated on January 20, 2010 to avoid any levy of charges.

Sincerely,

Meghna Kaji
Manager-Service Quality
Corporate Office

Dear Consumer Care,

I have purchased a TATA Indicom USB modem from their Trichur branch.Since I was an NRI the contract was in my father-in-laws name who has residence in TCR..I wanted to use the modem during my stay in India, that was about 4 months in 2009...I paid the whole amount for the USB modem,was about 2000 rs
(I believe)

But I couldn't use it since the net connection was too slow,unlike they promised!! So i cancelled the contract..I paid the amount till I used the service(till the time of cancellation)After 1 month they started sending bills to my father-in-law asking for the USB modem...They wanted to have it back and they would pay us 900 rs for that..otherwise we should pay the rent of 150 rs per month for the keeping it..(though we don't use it)

we found it strange and we didnt want to give them the modem since we paid the whole amount when we purchased it and they didnt mention anything that we had to return it..I also have a friend who used their service and was very unsatisfied with their service.

Later my father-in-law received lawyer notice from Tata Indicom and to avoid further complications(since we are not in India to support him ) he has given the modem back to them..

I just wanted to bring this issue in your attention!!

Thanks & Regards
Rajitha Narayanan

My husband & i had bought a tata indicom photon plus device a month back.
But the deivce given to us was faulty when we took the device to the service centre. we were told by the technician in charge that the photon device is faulty & told us that they would get it replaced from the company but even after a week , when they returned the device it was still faulty & is not working when we spoke to the person who sold us the device he told us that it is none of his concern that the deivce is faulty or is working properly. inspite of the device being faulty we are being made to pay the bill for last month when we didnt even use the product...
so requesting some urgent help in this matter..