Tata Indicom Complaints & Reviews

Sir, I am Anil Kumar from Chennai, I am using TATA Indicom Prepaid mobile [protected], on 30 jun 2010 evening I received a message from my service provider that "BeautyTips" has been activated on my phone and for that Rs 30 have been deducted from my account, when I call to customer care regarding this matter Mr Sridhar told me that I have send request regarding that, when I asked for request ID he refuse to give then I ask to connect me to any responsible senior person he put me on hold for 20 min and never come back, again I connect to customer care this time the other person attend me and told that that this scheme from their side, so told then why should I charged for that then he said you might got a call regarding "beauty tips" and you should select some option, so I told him to connect to some senior person again he put me on hold and never come back.
so please kindly look into the matter and please save us from the Hitlership of these mobile companies.

Thanks and regards
Anil

Hi,
My name is Uday Kiran Kotla. My Contact ph# is[protected]. I have cancelled tata braodband account within few days of its installation since service was bad. I was promised during signing up of the account that I can always cancel the service if I am not happy, pay prorated charges, and installation charges of Rs.1000. Hence, I signed up for 4 months of services, and paid Rs. 5700 approx. Now, in spite of repeated follow up calls and emails to customer service, I havent received my refund. Ironically, the customer service team in April time frame confirmed that I will be getting Rs4000+ refund by 1st week of May.

I waited patiently for 2 months, and now when I follow up, I was being informed that they will not issue any refund. Please help in lodging an official complain against tata indidcom. I can provide you contact ph#'s, printed emails etc for proof of this issue.

thanks,
Uday Kiran Kotla
Ph#[protected]

Dear Sir,

I purchased a number [protected] having account number[protected] for Internet purpose under ''Value* 325 VData Plan''

I used this number in July,2009 last week but after 15 days it became deactive. Inspite of this i deposited the amount of my bill without using.
But next number was not active whole the month still i was billed but i again deposited the minimum bill and request on customer care to close the connection.

But still month on month i am being charged bill. Two time i fighted for reversal and get reversed the bill for the amount more then 1 lac.

I am repeatedly requesting them through mail to close the connection but they continously billing me on this number.

Another thing which i want to bring in your notice that i am receiving some threatening followup calls for the collection of this amount from some unsocial elements. They are threatening me and warning me to beat and forcibly collect the money.

I received the threating calls from the mobile nos. [protected] and [protected] yesterday at 4:08 P.M.

Kindly look in to the matter urgently and save me from the TOURTURE i am bearing because of this issue.

my contact is [protected] and my mail ID is [protected]@gmail.com.

Hoping for a prompt action and reply.

Manoj Sharma

my land line no is[protected] my phone line is not working for 15 dayss. i contact the nearest exchange perinnanam still no responce. please take action and connect my number. they delete my complain without solving the problem

thanking you...

User ID : [protected]@vsnl.net

This is to bring to your attention, that M/s Tata indicom, has been overcharging me by more than 50 % of the bill amount since the last six months & despite it acknowledging its mistake, is refusing to credit back the excess amount on my account.

I had taken a WIMAX connection on 23/07/2009 by paying a advance of Rs. 7059/- for Six months by Cheque no. 000963 of ICICI Bank.
That works out to be Rs. 1176.5 /- including Taxes.
My plan was 384 KBPS plus.

A normal 384 KBPS plan, did cost Rs. 1000/- per month at that time & also costs Rs. 1000/- month excluding taxes now also, as displayed on your website.
The executive who sold me the plan said that "384 KBPS Plus" would only cost rs. 50/- more & i would get a static IP, which would ensure greater speeds.
Hence i opted for 384 KBPS plus plan, which was only rs. 50/- more than a regular plan, as can be seen from the cheque amount above.

After Six months, Tata Indicom sent me a bill of rs 1750/- including taxes. On Telephonic Inquiry, i was told that it has increased tariff throughout the band.
I did not bother to check the website for tariff, as i put my trust on the Tata Executive.

This month i got a promotional call, saying that by paying rs. 50/- more my plan would be enhanced from 384 KBPS to 500 KBPS.
It also made me aware that the cost of 384 KBPS is still only Rs. 1000/- .

I checked the website for the same & there does not exist any plan of 384 KBPS plus.
Infact, Tata Indicom is charging only Rs. 1250/- for a 500 KBPS plus plan & Rs. 1650/- for a 750 KBPS plus plan as advertised on its website ( Listed Below) & it is charging me Rs. 1600/- + Taxes for a 384 KBPS plus plan.
What logic is this.
This is no logic but cheating & taking advantage of the customers' trust in the service provider.

I request, full credit refund of excess amount charged to my account.
I intend to be a regular paying customer, as i have always been, but shall not tolerate any cheating.
My future course of action, both fiscal & legal would depend upon the reply of the nodal officer or the Appellate authority.
I tried calling both their numbers several times, but the nodal officer's number either comes busy or there is no reply.
The Appellate Authority' number always comes a no reply.

Looking forward for executive intervention, bold enough to admit its mistake & take corrective actions.

Current tata Indicom Broadband plans are listed below.

Infinity 384
384 Kbps 384
Usage as per Fair Usage Policy
1000
N.A.

NEW Infinity 500
500 Kbps 500
Usage as per Fair Usage Policy
1100
N.A.

NEW Infinity 500 PLUS
500 Kbps 500
Usage as per Fair Usage Policy
1250
N.A.

NEW Infinity 750
750 Kbps 750
Usage as per Fair Usage Policy
1500
N.A.

NEW Infinity 750 PLUS
750 Kbps 750
Usage as per Fair Usage Policy
1650
N.A.
Current tariff as copied from Tata Indicom Website.

--
Regards,

Vikram R Thakker
Mumbai, India
+[protected]

i have purchased the topup recharge of Rs100 from pali district, about 25 days ago. i had tried many times but the recharge didn`t succeded . i had contact customer care many times but they didn`t gave any solution, but they told that the coupen is valid. after that they disconnected my customer care service of my mobile. i used my friend`s mobile at that time the customer care told me to contact the tata nearest service center. they also just send request and didn`t recover any solution. today 25 june, i again call the customer care from the mobile of that friend and they told that the coupen get expired. and now they have also disconnected his customer care service.
please take serious action against this improper behaviour of the company and disconnecting the customer care service of both me & my friend.
customer details:
mukesh mansion
mob. no. [protected]
52/557, sector 5, pratapnagar,
sanganer , jaipur

Hello Sir,

My Name is SVD Kumar, I have lost my mobile([protected]) which is Tata Indicomm Post paid connection. I want to block the outgoing calls.

I have called Tata Indicomm Directory Assistance(197), they asked me to call Complaint numer(198), I have called 198 to complaint, They said they will only take complaints for Prepaid customers and they gave numer [protected], which is for post paid connections.

When I am calling that number I am getting response "This Number Does not Exist". Even in the Tata indicomm site also they gave only this number([protected]).

Thankyou

I have a TATA indicom WIMAX connection. As a default most of the internet operators in India allow VPN access over their broadband connection. These fraud people want you to purchase a Static IP for using VPN.

If such was the case it should have been clearly mentioned in the terms & conditions document, also should have been communicated by the sales people. None of this happened. After the connection was installed I came to understand that I cannot use any VPN with the third class service.

Also the connection mostly has a limited or no connectivity problem, therefore I am hardly able to use the connection. I stay hardly a few meters from their mobile tower.

Therefore please donot buy any connection from this third class company :(

Dear Friends,
Dear Sir,
This is in connection with the complaint No : 12362154 and 12399332 rasied towards the restoration of the Broadband connection. I respectfully submit that the Broadband connection activated in my office from your server location Brindavan, pondicherry is often get into drouble and freguently the internet connection was went off. Basically , we are running a net based industry and this type of frequent interruption causing not only revenue loss but also creating mental agny. The name TATA implies better service provider but in our case it is a questionable over your irresponsibility even after raising of many complanints.
I have no way to go despite disconnecting your net connection. So kindly render your persual attention in this matter and solve the problem at an early please.
Expecting your kind Co-operation.

With regards,
Director,
From: [protected]@vsnl.net
Sent: Monday, January 25, 2010 5:59 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer South1; Appellate Authority
Subject: FREQUENT DISCONNECTION OF BROADBAND SERVICE

Dear sir/Madam,

Whenever the power goes off, the internet broadband connection was disconnected in a space of 10 minutes and the connection was restored only after the resumption of power supply.
I repeatedly , complaining ( compliant nos:11564756,11583156,11588826,[protected] about the fact and one time they have assured me to place the required battery backup at the server installation point. But , i dont know what happened to them when the condition has not improved.
I respectfully submit , kindly look into the complaint and rectify the defects, if any in the battery backup as soon as possible..


with regards,
Director.

Hello,

This is sheer case of bullying by Tataindicom broadband services to their customers. I had paid my broadband bills on 12th June 2010 via netbanking option through HDFC available on TATAINDICOM website.
I could see the amount debited from account, but then I started getting calls from TATAINDICOM for non payments of the bill. I submitted them a proof of my account statement and also email confirmation from my bank that the amount has been credited to the TATAINDICOM, but they are not ready. They say that the payment is stuck at their gateway and that I make a payment again or else my connection will be disconnected. I think this case of bullying where the customer is penalised for problems in their system. Why should one pay the bill twice?

I get calls from TATAINDICOM repeating the same thing and threatening me that connection will be cut.
While I will decide whether I want to be their customer going forward because of this experience. I want to stand for my rights, as this clear case of victimisation.

Any thoughts on how I can raise to this to right people in tataindicom.


Regards,
Samir

dear sir
I am prepaid customer of Tata indicom mobile no [protected].Today(15.6 2010). At 7.13 PM a welcome tune was activated without my request and Rs 30 deductrd. Immediatly I contacted prepaid mobile customer care and requested to deactvate it and refund Rs 30. At 7.30 PM 12800 no. smsed me that welcome tune has been unsbscribed but there was no refund of Rs 30.
Again at 8.12 welcome tune was activated and Rs 30 deducted. Again at 8.42 PM Rs 10 was deducted for tune 'tere liye '.In this way i was robbed of Rs 70 within 2 hours, I never did any call or SMS to sevice provider for the welcome tune which can be verified by my call history and SMS history if these are not manipulatable internaly by customer care people.
I therefore request the tata indicom service provider to refund Rs 70 or I will be compelled to discontinue and give up tata mobile.
Thanks
S K verma
S 23 3rd floor
Shriniwaspuri New Delhi

On saturday i got a call on my airtel number from a person saying that he is calling from delhi tis hazari police station (his number is [protected]) and said he has complain for me for amount of Rs.65000 and when i asked him why all this is done then he said me that he is providing me the contact number of an advocate who will tell me in detail of this... and provide me case number NW-365

Advocate name : Advocate Rakesh Agarwal
Contact Number: [protected]

When i called on that number a lady picked up a call and said she is Advocate Sunita from Delhi Tis Hazari court chamber number 511.

She told me that there is a bill amounting 1850 is due for mobile number [protected].

And said that they are forwarding my case further and i will have to visit the delhi court for further proceedings and if i want to stop all this then asked me to pay Rs.1850 on any tata store in AC number[protected] and make her conform that amount is paid then she will stop the proceedings. And if that amount is wrongly charged from me then she will file a case against company and get my money back along with compensation in just 3-4 days.

Then I enquire on tata store that on whose name the number is issued then it is on name on Ashwin and neither his address is same as mine nor his identity proof is of mine. None of the detail matches with mine other then his name.

Then i called her back and said that none of the details matches to mine.. then she said ur call details are same and asked me to pay the bill otherwise she will forward it in court. Then i said no disconnected the call.

One more thing i don't know from where they got my Airtel number.

On further enquiry through google i came to know that these are recovering agencies who employ such techniques to recover pending bills.

All this incidence spoiled my time unnecessary and mental peace for 2 hours. And my daily work schedule as i have gone to tata store for enquiry.
They called me without any proof and asked me to deposit bill.. if i would have deposited then they would have never returned back.

Ashwin Jain
Mobile number
[protected]

I am facing problem in Tata Indicom Network Bandwidh from last five months, but they are unable to resolve this problem, due this i have to pay those calls which is not completed.
I had sent so many mails to Tata Nodal officer but do not get any responce from them.Please guide me where should i go, where someone will listen and resolve my problem.
This problem is faced by lots of people who lives in Magarpatta city and having Tata Indicom connection, I have this connection from last one year, but i am facing this problem from last five months & there team are unable to rectify the same.

Please help me in this regard.

With Regards
Akhil Gupta
[protected]

Hi,

I have disconnected Tataindicom broadband service on 17.04.2010. I have also written mails to customer service and nodal officer about my disconnection request. Couple of times I called customer service to pickup CPE equipments and request final bill amount.

Today (26.05.2010) I received notice from Tata indicom advocate threatening about legal action and asking about Rs 500 as legal charges on top of my pending bill.


Please advise.

Regards
Shirish

this is probably one of the worst internet service providers. The chennai server has been down for almost a week and they have not confirmed on extension of expiry date for the same number of days or any number of days. they have also wrongfully charged me every month for last few months for content download when i have a hour based plan with unlimited download. Customers having similar complaints should use this forum to organise themselves and file a suit against this company for bad service and cheating. The customer service and follow up departments have been regularly in touch and that is the only good thing. But what can they do if the technical issues are not solved or not properly maintained.

I am a customer having 35 postpaid tata connections
there head of operations in uttar pradesh had
assured me for improved services so many times
but no action is been taken

I have opted for thre freedom plan rental Rs. 2,500/-
which tells that all india calls etc. are free but any solution
is yet to appear from them

Even in my hyundai showroom they have got a very poor network also

My no. is [protected]

I took a Tata Indicom prepaid mobile sim from Tata True Value Shop, Koramangala, Bangalore on 18 May, 2010 and submitted all the documents required.

Suddenly on 25 May the outgoing facility of my phone is debarred. When I tried to contact customer care to know the reason for that, I realized that I could not make call to customer care also.

Then I managed to call the customer care from some other phone which costs me around Rs. 20 and lodge the complaint. I got the reply from cutomer care that my documents had not been submitted and I have to go to the TVS for submitting the documents.

Anyhow I managed to go to that TVS at 10:30 am on 26 May, 2010 and got the information that my form was rejected because my email id was not mentioned in the form and nobody cares for that while the time I was submitting the form.

Then they took another copy of the documents and said that your outgoing will be started by the evening of 26 May,2010.

When outgoing was not started till evening and I called there nobody is ready to give reply and I got the answer that I have to come again to the office to check the status.

Now what should I do. After paying the amount and submitting the documents twice I am facing this problem bevause of total mismanagement in their system.

Oh Dearest one!

This is Vikram Sethi.My complaint is against TATA INDICOM, Who committed fraud,adultery and caused heavy inconvenience to me. My walky number is [protected].I took this connection in 2008.Innitially this connection was on the name of Mr. Vikas Gagneja,I visited the TATA INDICOM STORE IN ABOHAR i.e. JAGDAMABA TELECOMS and asked for any internet solution.They recommended me walky connection of Mr. Vikas Gagneja,who had given to disconnect it.Finding internet free in night,I chose this connection. Rs. 1500 was taken from me. Rs. 500 security refundable,Rs. 500 activation and installation charges,Rs. 500 Connection transfer charges.I paid Rs. 1500 and owned the connection. On 28 March,I gave a disconnection request and On 28 APR. ,I went to JAGDAMBA TELECOMS for full and final settlement for this connection.I got flabbergasted to hear ,When TATA employee said our system shows no security refundable in your account.On inquiring, TATA EMPLOYEE also added ''We never or do not issue any postpaid connection to customers without security deposit.He gave a simple excuse that STAFF HAS BEEN CHANGED and We do not have any records.If you have any receipt of Rs. 1500 which was given at the time of taking connection.Then show us. I don't have a receipt of that .

Dearie! Every receipt has two copies and I asked to show that form which I filled at the time of taking connection.But they didn't entertain me.Then I contacted customer care.Initially, Mr. Gagandeep revertrd me and said there is no security in your account and Rs. 0 was paid at the time of taking connection and he simply disconnected the lie without listening me. How bloody Unprofessional TATA is?????????Then another day A respected lady from TATA customer care called me and I told all the story and She also got convinced and said This is right we do not issue any postpaid connection/Walky without security deposit,But in your case system is not updated.Hence,I am unable to take any action and asked me contact Nodal officer and I did the same.Ms. Meena contacted ,I asked her on what basis you gave me a postpaid connection?? This is against policy of TATA to issue any postpaid connection without security deposit,So How is it possible?????? She also agreed with this and told system shows 0 security in your account.
Dearie! I would like to bring in your notice that if you buy a new connection, It takes Rs. 1000 including Rs. 500 security refundable. In my case Rs. 1000 was taken for that and Rs. 500 extra for connection transfer charges. There is no point of argue in this issue. Truth is with me!!! Everyone accepts the truth,But no body is reacting from TATA.

No doubt,TATA INDICOM is a great organization. But some wise has said really very well, ''A CHAIN IS NO STRONGER THAN ITS WEAKEST LINKS'' These all slackers of TATA INDICOM are weakest links and weakening the organization pathetically.

No body is so scrupulous that HE/SHE keeps a receipt of installation time. I own a BSNL postpaid connection.When I gave a disconnection request to BSNL.They told me Rs. 2000 security is refundable to you without seeing any receipt.Many postpaid connections are 5 years,10 years old.Every customer has a right to information.Show me the your copy receipt???? On what basis you issued connection to me??????? Fraud and Harassment has been caused to me without any fault of mine!! Is this my fault that your staff has been changed???Is this my fault that your Indolent and slacker employees forgot to update the system. Now they say, System was not being updated!!!! What a feeble excuse??? This is absolutely implausible behavior done by TATA INDICOM

TATA INDICOM is claiming and distributing pamphlets that show that TATA IS A PERFORMANCE ASSURED ORGANIZATION,If we unable to match the standards,Then we will compensate you and put a penalty on our self. I am legally entitled to get compensation from TATA INDICOM.

TATA INDICOM has not humiliated,harassed to me,But a customer. Respected Mahatma Gandhi has regarded customer as a God and Revered President of America Mr.John F kennedy on proclaimed customer as a king.But TATA treats customer like a cut-throat dog!!!!! Its not my humiliation,But we all customers have been humiliated by TATA INDICOM and we need justice!!!!!!!!!!!!!
Regards,
Vikram Seth
[protected].

Dear Sir,
I am continuously receiving calls from a person working in tata indicom customer care services at jaipur, it may be his personal no. [protected]
He reads out out personal details from submitted forms and documents and tries to create panic.
Please guide me what actions should i take against this person.

pooja
my email id [protected]@gmail.com

I purchased the Tata photon + modem from DRIVE INDIA ENTERPRISE SOLUTIONS LIMITED for which Invoice No: 41001101/07-08/13467 Invoice Date: 20/04/2010 . They delivered Huawei EC1261 modem. It was not working properly so I made a complaint[protected]. Got the call from Engineer for 3 days continuously. Daily he said he is visiting but he never came. On the Fourth day when I got the call, I got very angry. On that day he came to my place. After some time he told me that the device is faulty and need to be replaced.
He gave me two options..
a) He takes my modem and will get back within 7 days.
b) I can go to ANY Tata indicom store and get it replaced.
I told him that I will get it replaced myself. He said ok and I can go to any Tata Indicom store. (he didn’t mention anything about any particular type of store).
I searched Tata Indicom website and got the address of store located in Connaught Place (N-10 Outer Circle).
I went there and they straight away said it cannot be replaced from this store. They told me I have been given wrong information by that Engineer and said they are making internal complaint against that Engineer. They also told me that they are making new complaint (int no.[protected] regarding my issue and the Engineer will come to my place within 24-48 hrs and replace the modem then and there.

Next day I got the call from another guy. I again explained the complete story to that guy. He said another Engineer will visit and will take the modem for replacement .

I called the customer care and explained the complete thing to the Executive. Then I talked to his supervisor. He made a note in my complaint and assured me that next day Engineer will visit to my place and will be coming with the replacement device.

I again got the call next day from [protected] and that guy on phone told me it will be good if I visit the store. He told me to visit Prinyanka Communication Old Delhi Road Gurgaon. I asked him twice or thrice what will I do if they don’t replace. He said it cannot happen and they will definitely replace the modem.

I was a fool to believe and it proved when I reached Prinyanka Communication. They said NO.

I again called customer care. As usual, executive said it cannot happen. Your device cannot be replace at the store. I again called for Supervisor. He apologised and launched complaint for providing wrong information. I was again told that Engineer will visit my place with replacement device.

I am still believing him and also getting 1-2 calls daily for this issue.

One thing I noticed (might be their business technique), whenever I call customer care they provide a maximum resolution time for that complaint number. When complaint is not resolved (which is the usual case), they make a new complaint number and then a new resolution date.


Unhappy Tata Photon Customer