I was a subscriber of Tata Indicom since April 2006. In October 2008 I applied for TWO data cards and paid by credit card (transaction id 585184 dated 03 Oct 2008 for Rs 2697/- and 650052 dated 07 Oct 2008 for Rs 2697/- (copy of statement attached); however, only ONE data card (MDN # [protected]) was delivered on 09 Oct 2008.
I have made several requests during the last more than one year and I get the assurance that the money will be refunded to me or data card delivered, it is a different dept which handles requests on net so there is no way the TVH can help. Customer Care was similarly of no help.
I have also been complaining of weak signal in Hiranandani Estate, where I stay, earlier the engineers had visited my house, but nothing improved, they said this issue could be resolved only by putting a tower, which will take a few months… in 3 years the towers have not yet been installed.
One engineer, Mr Amit Patil, visited my location, verified the signal strength and accepted that there was no signal in my flat. None of the engineers from Tata Indicom carry any identity card, apparently they don’t have an employee code and absolutely no grooming on how to deal with customers, Mr Amit did not have any of these either, but he gave his contact number as [protected].
Nothing happened again. But on 11 May I did get an email (attached) telling that the request has been through an investigation process and has been resolved. When I called 121 to report that the issue has not been resolved, they said the SR was closed from Turbhe.
After speaking to Amit Patil, I was connected to one Mr Jairaj Nair (landline number 022.6792.5400) who posed as a responsible senior level person in the INTERNET dept at Turbhe, Navi Mumbai. He said he was personally looking into this case and would ensure that the technical issues are resolved. Jairaj also gave another reference number[protected] to refer to my TT.
Another engineer Mr. Sachin visited my house on 17 May 2008, did the same exercise, once again he was not carrying any identity, but was slightly more polished; he suggested that on Saturday he would come with the RF team for feasibility test and install a signal booster and a device which would block the signal from Bhiwandi and gave some more technical information, may be right but not accurate as per my query.
Nothing happened yet again, nobody ever got back, phone calls were not answered, TVH had no clue, and apparently CRM system was not being updated. I had to narrate the whole story several times to different people, nothing ever moved.
Out of disgust, in July 2009 I surrendered one data card, # [protected], but continued using the other in anticipation that some action may be taken. Nobody seemed to be affected by a customer moving out. I visited TVH several times thereafter, no TT no would be given; only assurance on refund of my money as well as resolution of complaint would be given and that too ‘verbally’, Tata Indicom ‘does not acknowledge in writing’.
On 5 Oct 2009, I went to the TVH on Godbunder Road, to surrender the other data card # [protected]. I was told that I would get the intimation of discontinuation by e-mail and also at my billing address. On 19 Oct I walked into Naupada TVH, enquiring about the intimation of surrender of datacards, updated my residential address etc. The CCE had checked and said that all the bills were paid, there was no unbilled amount and requested me to send an email to cs.[protected]@tatatel.co.in .
I did send an email in Nov, also got a call from Customer Care referring tom the mail where the caller said there was no mention of my surrendering the numbers. I was travelling, so with whatever facts I could remember I requested her to do the needful and also confirm about the action taken by e-mail, she agreed but as is the Tata culture it seems, there was no mail or response, though the lady caller indeed sounded responsible and in right authority to take necessary action.
I have been getting calls from various numbers, the latest is[protected], chasing for some payment, obviously which is not genuine. Every time they called, I explained these things, requested them to update the system, no action has been taken, in fact the calls are becoming a nuisance. To my understanding the last bill that I had paid after surrendering the card for MDN # [protected] was upto Nov 14, ideally they should not have asked me to pay that bill as well because I had surrendered the connection in Oct itself.
After chasing the Nodal Officer I got new SR numbers and mails that by Jan 13 & 14 respectively the matter would get resolved. It did not, I have been getting calls, rather rude calls telling me that I am a liar and I will have to face dire consequences if I don't pay.... etc...the last one was half an hour back from tel no[protected] ...
the new reference no are [protected] and[protected]
REDRESSAL REQUEST:
1. Amount paid fro one datacard (Rs 2697/-) be returned with interest, as the product was never delivered
2. The engineer's commitment that since the churn is because of technical/ feasibility reasons, there is no charge applicable... the money (if paid) will be refunded ... I don't expect refund but I shall not pay for something that I have not sued/ consumed...Please arrange to inform the collection department that there is no relationship whatsoever with Tata Indicom and there is no dues on ,my account.
![Indian Institute of Natural Resources Management [IINREM]](/img/no-image.png)
Greetings from Tata Indicom!
We apologize for the inconvenience you had to go through because o[censored]s.
Please be informed that your complaint has been forwarded to concerned department and will revert shortly.
Should you require any further assistance please mail us at customer.[protected]@tatatel.co.in
Thanking you
Customer Care – Tata Indicom
i am anshu enjoying your tata indicom gsm service. i want to ragister my mobile([protected])
in dnd list.
thanking you.
TATA Indicom — Getting msg's after registering in DND.
Sir,I am using Tata company's CDMA mob. No.[protected] after registering on Do Not Disturb the registration of dt. was 31/5/2011 and the msg. came was" Hi! we respect your privacy do allow us 7 days to process your request for fully block service. Your request ID is DND [protected]"came from +12524 at 18.56 hrs.but after a period of about quater past threee months then after also the msg. are comming till 13/9/2011 due to that my important msg's are deleted due to the capacity of my msg. box was over.Due to that my old memories were lost and that cannot be recalled.
Umesh.B.Dave,
T.A.Z-1,Adipur (Kutch)
Pin. 370205.
M.[protected]
This mail may be a surprise to you because you did not give me the permission to do so and neither do you know me but before I tell you about myself I want you to please forgive me for sending this mail without your permission. I am writing this letter in confidence believing that if it is the will of God for you to help me and my family, God almighty will bless and reward you abundantly. I need an honest and trust worthy person like you to entrust this huge transfer project unto.
My name is Mrs. Mary David, The Branch Manager of a Financial Institution. I am a Ghanaian married with 3 kids. I am writing to solicit your assistance in the transfer o[censored]S$7, 500, 000.00 Dollars. This fund is the excess of what my branch in which I am the manager made as profit last year (i.e. 2010 financial year). I have already submitted an annual report for that year to my head office in Accra-Ghana as I have watched with keen interest as they will never know of this excess. I have since, placed this amount o[censored]S$7, 500, 000.00 Dollars on an Escrow Coded account without a beneficiary (Anonymous) to avoid trace.
As an officer of the bank, I cannot be directly connected to this money thus I am impelled to request for your assistance to receive this money into your bank account on my behalf. I agree that 40% of this money will be for you as a foreign partner, in respect to the provision of a foreign account, and 60% would be for me. I do need to stress that there are practically no risk involved in this. It's going to be a bank-to-bank transfer. All I need from you is to stand as the original depositor of this fund so that the fund can be transferred to your account.
If you accept this offer, I will appreciate your timely response to me. This is why and only reason why I contacted you, I am willing to go into partnership investment with you owing to your wealth of experience, So please if you are interested to assist on this venture kindly contact me back for a brief discussion on how to proceed.
All correspondence must be via my private E-mail ([protected]@yahoo.fr) for obvious security reasons.
Best regards,
Mrs. Mary David.