Tata Nano Complaints & Reviews

Dear sir,

In referring to my car reg. No. Ka05 mp53 (Tata nano, bsiv, 2013 make), i wish to bring to your kind notice about the poor service and lack of technical expertise demonstrated by your staff. Please take a note of the following details in regard to same and advise the concerned staff to fix up the problem by today in order to avoid escalation of this complaint.

First of all, i reported a technical issue to tata motors roadside assistance helpline (24x7) relating to a starting problem of the engine based on the alert indicated by the dashboard's malfunction indicator lamp and service indicator lamp. It took almost a hour to receive the assistance from the nearest service centre staff (Manickbag belgaum, khanapur road). I was clearly informed that the car's warranty has expired, so the technician assistance will be charged at inr 650 for which i agreed. However, i was shocked to observe that a driver who is unqualified to repair the car was sent. He came and said that he doesn't have laptop so the car needs to be towed to the service centre for which i did not agree as car was in a safe condition to be driven to the service centre. When we reached the service centre the towing vehicle driver said that the service centre is closed as it was sunday (15th oct 2017). He very well knew this fact but demanded inr 650 for which i disputed as he had lied to me not even made any small repair or resolve the issue. Moreover, i objected as he was not a qualified technical person to touch my vehicle which has been doing well without any major issues in the last three and half years.

Next day, that is, monday 16th oct 2017, a service advisor by name sohail was allocated and a technical staff by name mokashi attended to the repair of my car. According to them, it was only carbon deposit on the spark plug electrode which was cleaned and a bill was raised for inr 413 which i paid promptly. When the car was driven out of the service centre, on the same day again mil lamp started glowing on and off every now and then. Once again, the car was taken to service centre on tuesday oct 17th 2017. It was attended by mokashi and according to him, the problem was fixed up. However, on 19th oct 2017, mil started glowing on and off when i had taken my car for a short drive on vengurla-belgaum road, the next day i contacted mokashi again and i was told to bring the car to the service centre on 21st oct 2017 as 20th oct 2017 was a public holiday. Today i will leave my car and hope to get the problem fixed up properly.

I request you to instruct the concerned staff including service manager to resolve this strange technical issue. If not, i shall be compelled to escalate the matter by addressing it to the ceo of tata motors for his kind attention and necessary action.

I look forward to hearing from you,

Kind regards,
Santosh

Nb:
Please stop sending towing vehicle drivers to repair the car in the name of roadside assistance. This is not acceptable as it amounts to extortion of money from a genuine customer. The towing vehicle drivers are unqualified to repair. Appoint separate staff for roadside technical assistance. Treat this as serious suggestion.

Respect sir
I bhavani sankaram from bhimavaram. Today i have been prepared my car at your showroom. My car number is ap37bq9186. They repair aa part name reorganization lhs tribes arm it's cost is rs 1520.00 labar charge is 1500.00 foundry charm is 450 tax is 351 how far it is correct sir labor charge is too high then the part charge... What is the solution sir. What is the use of your vehicles... I will display my bill by a photo attachment. Show room worker said that printer is not working they give me writing slip and they said come again for printed slip we r so buzy how can we come again again for that slip i like nano car very much at low price but your labor, at time of buying nano car u said that service cost islow price but what is it sir cost are two high for labor sir my car part cost cost is just 1520 but labor charge is rs 2301, then how can we use it sir i think it is useless o[censored]sing your company vehicles..

Myself Bharat Pal, my Nano Car#JH05AD4442 got engine overheat problem at Km reading 27831. ASL Motor, Jamshedpur repaired it &full maintenance done by them & charged Rs 10987(Vide Bill No 1271dt17.08.2017. They released the car saying that there will be no problem for min one year. But the car got the problem again on the very next day at Km reading 27927. They attended the problem on 08.09.2017 after several times calling from 18.08.2017 to 08.09.2017. Now they are again charging for more than Rs 5000.
Can we expect quality maintenance with detailed check sheet from Tata ?

I own a tata nano, which i purchased with a strong 'make in india' or 'swadeshi' feeling.
But paying a premium price as good as 3.5l for tata nano xta (Auto gear) model left me nowhere, as the car stopped suddenly with a beep & an amt fault alert while driving on a ramp to my parking space.
The customer care till the vehicle went to the service station is great, but as i see a lot of complaints raised on the web regarding the auto clutch is a wonder to me. Also, the service manager asks me to come to the service station to discuss the matter as they are not going to replace it under warranty for a vehicle just 1.25 yrs old & running 5000 kms.
I paid the premium price of 3.5l for the xta model only to get rid of this 'clutch' subject, which is now not at all operated by me. Still, they ask me to pay for the same.
Question is, while the clutch is operated automatically, why the xta automation designed by tata is not at fault, which might have created the issue due to its malfunction?
Tata must answer the above question & replace the required parts, as the above issue is the responsibility of design of xta to engage or disengage the clutch correctly in an auto-gear vehicle.

I have bought tata nanotechnology twist full option vehicle from kerala, kannur, nadal showroom. And i have lodged complaint that my car battery has down within 15 months. After several call i got call from service manager from nadal showroom kannur and he told me to bring the car showroom we will replace the battery free of charge. Somehow i taken car to showroom and i met service manager. I wonder such a stupid service manager continuing in the one of the prestigious kvr group, it is a shamefull for kannur. He simply say we cannot do anything you go exude battery showroom in thana kannur, i will instruct them to give irs 3100. Where as i go same battery 2800. Irs because of irresponsible and wrong commitment of service manager my valuable time and huge many i lost.

I had come in the morning with my car for which i had taken an appointment yesterday. When i finally reach here they took in my car but i knew it would take some time so i went to watch a movie. I returned after watching a 2 hours movie and yet my car wasn't even half done. I think it wasn't even touched by the mechanics. Very unsatisfactory service here

I have bought tata nano twist xt from east delhi, patparganj. Yesterday i have logded complaint that my car battery has down tyre got punctured and wiper is not working properly. They have given me ref no [protected]. From yesterday no mechanic has come and they are just convencing me that somebody will come. I have made 20calls to them but no positive response has come. Pathetic service. We have already paid the amount in the form of gold amc worth 5800/- at the time of buying the car. Just making fool of customers and taking money. Address concorde motors 338, f. I. E, patparganj, industrial area, delhi -110092 phone number : [protected]

I have a tata nano, i have been facing problem with rear driver side tyre worn out prematurely, i had shown my vehicle to tata showroom, they tried to resolve issue twice but invain. If anybody know about solution please let me help out, as everytime i have to change both rear tyres after 10000km which is not justifiable.
My contact details are
Yogesh h mahale
[protected]
[protected]@gmail.com

My vehicle no. is TN64E 4588. I have registered a complaint in your authorised dealer near Fatima college madurai for Engine check symbol. The ecm machine advised to change the spark plug, plug wire and coil. But the company person advised me to change spark plug and wire, which would rectify the problem and they charged an amount for ECM check also. I was not satisfied with the dealer and serviced my vehicle in TVS motors and they changed the coil but problem still continues. Now the temperature symbol also comes in between. No one has a sufficient knowledge in servicing. Now they are advising me to check the head and total wiring. There was no reduce in coolant, the temperature symbol comes even in moving 100 ft. The parts they have changed was good when I checked the vehicle in private garage. This shows that without knowledge, these people are trying to fool me.

This vehivle is all automatic gear system and run only 6000 km from the dt of purchase and the purchase date is under 1 year.
The automatic gear system becom failur on 7th june and the vehicle was send to veer motors, hoshangabad road bhopal on the same day regarding the issue.
Till today they are unable to give me proper updates i. E what is the issue and when i will get the vehicle.
I hv already booked a complained on ur customer care number on 16th june the complaint number is 1-[protected].
Subhash shivhare
[protected] ; [protected]

Our tata nano car caught fire, which was parked in the corridor.
Because of this, our house also caught fire. We could not come out of the house as the car was parked in front of the main door. Our neighbours broke open the window to let us come out. The fire damaged the house. We had to face mental trauma and could not do our routine work for nearly 2 to 3 weeks. Children missed their colleges. The estimate to renovate the house is around rs. 5 lakhs.

Can i get compensation for this? If compensation is not given, i am going to file a case against tata nano company.

The experience i had with your Nano is terrible and pathetic.
With in 0 to 20, 000 Km the problems and issues i faced is unbelievable,
and ameature mechanic would build a better car than Nano which i own.

0 - to - 20, 000 Km the following problems were faced.
1- Starter motor changed
2- Fuel pump changed
3- Head lamps changed
4- starter relay changed
5- cat con changed
6- AC cooling coil changed
7- door locks changed

8- 3 times towed the vehicle from the middle of the road.
more than 7 times visited your authorised service center (Concord and Tuli motors)

technical expertise of service center experts is a question.

One of the worst choice i mad to buy Nano.

Hello team,

This is regarding a advisor working in fortune tata motors thane wagle estate centre. His name is Amit Sonawane. I visited the tata service center as I had an prior appointment. This guy refused to take my complaint on Saturday 12pm and asked me to come on Monday. I insured that I have come here with prior appointment but he asked me to leave my car to which I agreed. Then he again started talking loudly and saying u dnt keep your car come on Monday only. I spoke to his manager but he rudely said he won't work on my car issue. I am shocked to see su h an rude behaviour in tata center with me. A person who doesn't know how to speak and treat a lady is employed at the center which is a shame. Please take strict action against him or I will file complain at other places for his behavior. Thanks to the manager for been so understanding and assigning me aonother advisor but Amit needs to be given a warning or some serious action needs to be taken. He is spoling the reputation of tata.

Dear Sir, We have booked our vehicle for general service on[protected] and they are advised that there some resting under the bonnet and to do paint touching work and will deliver the vehicle on[protected]. We contacted several time and not get satisfied replay. Now the date is[protected] and not delivered the vehicle. The vehicle is very urgent for our daily use. Why they behave like this. We are the regular customer of Marina Motors. So Please sir,
Anticipating your favorable action

Rajesh Rajasekharan
Chief Executive
T Adz
GF.6, Skyline Citadel
Kanjikuzhi
Kottayam – 686 004

Sir,
This is to bring your kind attention about the bad experience we had today, in connection with the delivery of our new Tata Nano car.
For the use of my wife (DEEPA RAJESH) I have booked a Tata Nano car last week and the car was allotted to me today after temporary registration. As informed we (whole family consisting of 2 children and my aged mother) have reached the MK Motors showroom at Kodimatha, Kottayam around 6 pm to take the delivery of the vehicle. The Sales Executive, Mr.Soji explained everything and we were very happy about his pleasant / pleasing personality.
After completing the procedures of delivery only we could find the complaint of the car i..e. the rear wheel of the car is wobbling. Immediately we noticed the complaint to the authorities and they checked and confirmed the complaint. Then they called the break down service vehicle and they also came and tried to rectify the problem. But they were also failed to solve the complaint. Therefore we returned without taking the delivery of the car and also we returned all the documents handed over to us earlier.
It is understood that before doing the delivery they were failed to do the Pre Delivery Inspection. If they done the PDI they could easily understood the problem and could have rectify it.
The disappointment and the mental agony suffered by me and the family were indescribable. Hope you will realise our feeling and do the needful. Also please take necessary steps to avoid such incidents.
If it is a manufacturing complaint please take necessary steps to replace the vehicle.
Thanking you,
Yours faithfully,
Sd/-
(Rajesh Rajasekharan)

Yesterday i sent my nano to your showroom in kollam (Focus).Some Complaints are also mentioned, they said to me spare parts are not available we want import from form ernakulam. After one day they call me said your vehicle is ready and my bill amount is 3000.i paid the bill and take my vehicle from showroom .the vehicle run exact 25 km only .I report to your showroom one supervisor behave very bad to me. Now my vehicle is in same condition but i paid 3000 rupees to showroom.very bad services very very bad.never purchase any car from tata.Me and My friends and relatives also.Thank you so much

This is the second time, I am facing such a bad service by Pandit Auto || Sahu College, Pune post servicing done .
I left the vehicle on[protected] for servicing having my AMC for service already with Pandit auto, Vehicle was having hard clutch problem only, so the service personal said that clutch plate need to replace and would charge 5000 INR estimate, and later on after service said that, it didn't required change and just went okay after polishing, but the amount they estimated for replacement remained the same, any way i thought not to get it further, secondary there was full petrol inside the tank and found empty while receiving the vehicle and when I inquired with Mr.Jagdish, then he said that it consumed while taking tests rides, but is it justifiable when vehicle ran only a kilometer and consumes whole tank fuel . When we receive vehicle, clutch was not smooth and Mr Jagdish said that they worked on it, so it would take some time to get it on . Any how received the vehicle and when rode with my family, then all of sudden vehicle with huge noise start moving dangerously, later on reverse gear was also not working . I complained all this to Jagdish, then he sent person to repair at my residence, they got some changes and fixed some cables with quick fix and said that some cables need to replace, and said that if problem raise again then I should get its replacement . One of the Head Lamp was also not working and they fixed it . It was really a nightmare for us on thinking of such a service from you In previous service also when I got the delivery then its gear was sticking and service personal took back then vehicle and fixed the problem .

Dear sir,

It gives me immense pain while writing this mail to you but dnt have any option. I am surjit bharti from Indore (Madhyapradesh), i avail your company service point (SANGHI BROTHERS -INDORE) for my Nano on 03/09/2016 under Tax Invoice SANGHI-IPI[protected]. Prior to that one month before i did servicing of my NANO (MP-42-C- 2169) for the same problem (date dnt remember). But the problem is still a problem in spite of paying 2 times for the same problem.

What i fell either they are not sincere enough about the Job Work Or I did mistake of purchasing TATA vehicle...after one month of 2 servicing again the same problem started...

please advise me what to do...??? Even the Authorized Service center is not able to understated the problem and correct it..
My Mobile No is [protected]...in case you like to contact me you are free to do that

surajit k. bharti

Taken this car in June 2015, initially no issues however in last 7 days facing lots of issues. I had sent the car on 25th Oct 2016 to the Kandivali workshop because the car suddenly stopped on the highway due to an engine failure while on CNG. The next day the advisor (Pankaj) who was dealing with the issue informed me that the issue has been resolved, hence took the car out by paying Rs. 10000. When checked with him what happens if the issue occurs again he replied stating that he has fixed 3 cars having d same issue n it will not happen again. This shows that this issue is for mostly all the cars with this make. On 27th Oct again the same issue occurred after using the car for 150 kms... I spoke to Sushma asst.mgr from Kandivali, she also assured me the problem will be fixed n the issue won't occur. The next day 29th Oct again the issue occurred. Sushma told me that she is sending an technician asap. Technician checked the issue however could not resolve d issue. Informed my driver that he would come the next day 30th Oct however did not turn up n did not even bother to notify my driver or me. On 31st Oct Sushma called me in the morning stating she is sending a technician however till now there is no technician who has come. She has stopped answering my calls too... Is this the service that "Tata" offers. I am loosing Rs. 2000 per day because you guys cannot fix the issue. Today is the 4th day n the car is off the road. I took this commercial vehicle to do business. This is not solving my cause.
My expectations
1) If you cannot fix the issue replace my car with a similar car or a diesel car which is 1 year old.
2) Loss of my business which is Rs.2000/day
Car No MH47C7187

I have purchase TATA nano Regn no. UP14BF7607 Nano cx
since 3 year back fund the rusting on car body part after a few days not after the year.
Shrinath motors and TATA Motors representative also accepted this issue and two person Rohan Arya and Devvrat Sarkar are deputed from tata motor resolve the issue but they did not resolve the matter.
We are file the case in consumer court. Against TATA Motors and Shrinath motors.. Due to not resole my complain..

With Regards,
Anuj Saini
[protected]