Tata Nano Complaints & Reviews

We had given tata nano for servicing and leakage repair on 18th August at fortune motor Nerul After 3 weeks of follow up we are told that major body part needs replacement which will extra cost around Rs 15000 The vehicle is single handed used with no accident/even touch and some major body part getting worn out and requiring replacement was shock to us We raised online complaint and till date no response Today we were called to collect vehicle and the vehicle is now further damaged by Fortune motors and they were giving us vehicle in most human health hazardous condition. The enclosed photographs are self explanatory

Dear Sir,
Below are details of my TATA NANO.
Colour of front and back bumber has faded and it looks odd.
I have never seen colour change in any model of cars. Why this happened to my car.
It might be manufacturing mistake.
My car bumpers should be replaced.

TATA NANO. BS ll, Reg No: JH 09R 9316
Date of purchase: 23.02.2012, Manufacturing :2012
Colour: PORANG

My Details
Name: LAJPAT MEHRA
Mob No: [protected]
Kota Rajasthan

Hello Sir, My name is Yogesh Joshi and I own a Tata Nano LX.My vehicle number is KA 05 ML 8295. I purchased the vehicle in Aug 2012 from Prerana Motors Lalbag Bangalore office. I have been facing some problems with the vehicle. They are as follows 1) The remote lock of my vehicle was defective.If I keep the vehicle in open for long, the remote lock didn't seem to work and the vehicle will blow horn continuously.I fed up with this behavior and stopped working the lock since last 1.5 years.I am using the keys for locking the vehicle now. 2)The silencer assembly got loose.I got it repaired in a service center and I found there that the bolts which connect this assembly to the gear box assembly casing, were broken.In fact, the bolt heads were cut.I got shocked after seeing this.I was thinking that the gear box and the silencer assembly are the components which are designed for extreme road condtions.I drove in Bangalore and the road conditions here are not extreme.I never drove to hilly or village roads.After experiencing this, I really feel the vehicle itself has some major and serious fault in it.(Also note that this part got broken with 1.5 years of its purchase.). 3)When I turn the steering to take full right turn, the accelerator lever of the car touches to some part and makes an irritating sound.I took my vehicle to the sevrice stations many times, (4 times).but I never got this problem solved.I am still facing the same problem.I strongly feel that there is some major chassis defect in my vehicle. Because of all of these above issues with my vehicle, I am not at all feeling comfortable and secure while driving the vehicle.I strongly feel that I have been sold a defective vehicle. I request you to kindly register my warranty claim for the vehicle and do the needful. Thanks and regards, Yogesh Joshi [protected]@gmail.com

my first complaint is that when i got my nano car serviced at the gold rush i felt that when someone can not even clean and wash the car properly how can you expect some technical snag to be removed at that place.secondly inspite of repeated complaints the problem of high petrol consumption of15 kms/per lt persists.

Tata Nano LX model, Registration No.OR-02BG-5726 purchased in Bhubaneswar(Odisha) through the dealer Bharat Motors, Bhubaneswar. This Car's Engine giving a very high sound like a steel drum playing since last 3 years. Taken to dealer 'N' no. of times but they are unable to detect the problem. This giving a lot of irritating noise and identifying in my locality that I have taken a very lost cost and worst 4-wheeler. The warranty period ending on 31.07.2014 but the problem remaining same.

I purchased one TATA NANO (CX Model) from your dealer at Guwahati, M/S Abhishek Motors Pvt.Ltd on 25.02.2013 bearing chassis No. MAT 612226CKC24658, Engine No. 273MPFI07CXYK25366. Right from the day of purchase, I was not happy about pulling of the vehicle and even complaint thereof without any result. Finally due to poor pick-up your aforementioned dealer had to change the Clutch Disc at a cost of Rs 3300/- on 24.05.2014 vide their invoice no. ABHIMO-AJ[protected] dated 24.05.2014. Now, I feel, the pick-up/pulling of the vehicle is normal. The registration no. of the vehicle is AS01BD4255.

I feel, there was inherent defect in Clutch system as the same became inoperative even at mileage of only 2814KM. This complaint is lodged for doing the needful from your end.

My contact number is [protected] or you can email me at [protected]@gmail.com or [protected]@rediffmail.com

Complainant - Dulal Chandra Dutta
Address - House No.- 27, Near Barthakur Clinic Hospital, Kharghuli, Guwahati - 4, Assam

Reg No.Tata Nano Reg No.TN33 AP 4443, Engine No.273MPF101/EQZE01234, Chassis No.MAT6122519YF02110, Total Kms run 16500 kms. aproximate, - Toll free Complaint reg No.[protected] dated[protected]. **** I would like to inform you that the said vehicle is Registered at Erode (Tamil nadu State) on[protected]. From the date of delivery it is not working good condition. This vehicle was serviced by TAFE, Erode, Sree Karpaga Moorthy Automobiles, Karaikudi (TN State), and Sri Lakshmi Mortors, Trichy. This vehicle spares (electricity and fuel system) has changed by your dealer TAFE, Erode as per TATA motors instruction during the first year itself. During the extended warranty period frequent break down on the road side and toe up by the authorised dealer M/s Lakshmi Motors, Trichy and serviced by them because of fuel pump problem. For the same problem I have contacted toll free number several times and it has temporarily repaired by the near by mechanics several times as per your customer care instructions. Finally, he told that he could not repair this vehicle and advised to send it to dealer to change the fuel pump system. It has been replaced by M/s Lakshmi Motors on 11.05-2013. Now again the same problem arises I could not move this vehicle because of fuel pump fault. I have complaint to toll free No. on 16.06.2014 Compliant Registration No.[protected] dated16.06.2014. But mechanic checked the vehicle and informed the that it has to be toe again to service centre to replace the fuel pump set. Further from your toll free customer care officer said that you need not pay any toe fee charges if you register for maintenance by paying Rs.999/=. So I have paid the fee of Rs.999/= and complaint officer informed about the membership number as no.[protected] dated 16.04.2014. But till date it has not been serviced and Customer care has informed that I have to pay toe fee charges first time even though paid this membership fee. This is not good. Actually the total run kilometers by this vehicle is 16500 kms. However, I have faced lot of problems and break down` during this 16500 kms. Kindly clarify what is the use of the vehicle. If any possibility to exchange offer is available for this vehicle from other tata motors variants, kindly inform. Now, kindly do the needful to attend the vechile faults without any charges further including toe fee charges etc.

It's been only a year I bought the car tats nano from ck motors Udaipur. The headlights have not been functioning properly. It throws faded light because of the glass of the headlight has become milky. Kindly suggest or help to overcome the problem Arti jain

dear sir my name is dinesh sharma i live in greater noida up i have buy a tata nano in 2012 cx model when i buy this car dealer told me that its average is very good around 25 km per litter but it give only 14 per kilometers i have several time complant to the shorom but they did not me give satisfied anwer i brought this car from urmil moters in ghaziabad up at last i want to worn to you that if you do not solve my problms i will go to consumer court my contact number is [protected] and my email is [protected]@gmail.com

Dear TATA NANO Service Folks, Iam driving my father's Nano LX in Visakhapatnam. Recently gave it for servicing on May 12, 2014 (Mon)... took time for your Genius Mechanics to fix and got it delivered on May 15, 2014 (Thur)... with minor repairs (brake cylinders, accelerator cable, steering wheel alignment, etc). The cause of the delay was that the electrician could not identify the cause of the repair...On my way back to home... it started alarming (after 10 kms)... that the CAR is needs MAINTENANCE and ENGINE HEAT!!! Called the service folks again and they asked him to get it back. Way too far for me to return, so told them that would bring it on Monday. Had a family emergency and had to drop my fam at the nearest Bus Station today night @ 10pm IST (May 18, 2014 - Sun) NOTE: Did not use the car after May 15, 2014. The Car ran hardly 3 kms and the BLOODY FUMES started coming out from the back of the engine area. Pulled over the car... HAVOC for my FAMILY. LUCKINGLY a CAB wala stopped by seeing our car with the Hazard Lamps On! Parked my car near the International Cricket Stadium seeking my friend's help. And then got on the CAB and dropped my Fam... THE CHEAPEST CAR SHOULD ATLEAST COME WITH QUALITY WIRING!!! Awaiting tomorrow as the FIRST CALL to your SERVICE CENTER WOULD BE A BIG BOMBARDING!

Dear Tata Motors, I own a Tata Nano, with registration number - KA 51 Z 7920. I had some minor issues with the car, hence visited the Concorde Motors on Hosur Main Road, Bangalore. I had a pathetic time dealing with your people at the Service Station. I had to wait for more than half an hour for getting attention from your staff on 10th of April around 10am. I had bought the car having trust on the TATA brand and people, but today i am disappointed with the decision. I have other brand cars too, i visit their Service Station often and I am treated like a valued customer. Within minutes they solve my problem. Please do visit Mandovi Motors, JP Nagar, you will understand what I am talking about. All this reminds me, few months back - Nano had starting problem so I called people to come home and solve the issue. The way they communicated with my wife was impolite. I am stuck with the car and also with the two year service contract. I feel let down and do not appreciate this.

Every month so many times the car goes to service center for repair which is VstMotors Chennai. I don't get this if you people can't rectify the problems and satisfy your customers why do you hold an service center. Your company and service center Technicians don’t know what is the problem in the car and why again and again vehicle goes to service center from past four years we are suffering a lot because of this vehicle you can enquire with your dealer that how many times the vehicle comes to service center everytime they keep the vehicle for a week or more and simply say that the vehicle is ok and in good condition and it is happening from years but the truth is totally different from this. All my family members are scared to sit in the car. What can happen with us next moment no one can judge. Now I want justice because this vehicle has major technical fault from the manufacturing plant. That is why your dealer can’t rectify the problem. This is our final verdict that replace the vehicle immediately otherwise I will take my legal action. Problems in car: 1. Self start problem from the purchase. 2. Most of the time when we are driving the car immediately in the speedo meter all the notifying lights starts blinking and the *beep* sound starts and vehicle turns off. 3. The car shakes when we drive the car. 4. Millage of the car is very low. And many more. Take immediate actions and Replace the vehicle immediately.

Me and my friend brought a Nano LX, when we took delivery we got so many commitments from show room executive, now they refused If you buy a tata product then forget your profession because you been always site in service center at finally nothing happen, Buying TATA Nano Car Very bad impression from your boss Your friends are happy cos they always miss you You getting divorced cos always your wife find you in service center Your children's a forget that they having dad final you become mental this is what happen to my friend

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Thursday, November 28, 2013 3:40 PM
To: '[protected]@tatamotors.com'; '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

As per telecom with Mr. Dinesh Rajpoot regarding customer experience I am re forwarding the details.

The Nonconformance is still Open & not complied yet.

Request to at least read & response 12 points briefed in trailing mail.

Regards,

Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Monday, October 28, 2013 4:24 PM
To: [protected]@tatamotors.com; '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Polite Reminder
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Monday, October 21, 2013 12:55 PM
To: '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Good morning Sir/Madam,

The Nonconformance is still Open & not complied yet.
Such a steep follow up, customer hardly track…Request to look in to,

With Best Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Thursday, October 10, 2013 11:42 AM
To: '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

As per telecom, I am re forwarding the details.

Request to at least read & discuss 12 points briefed in trailing mail.

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Sunday, September 29, 2013 6:51 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Cc: '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Reminder….

Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Sunday, September 29, 2013 6:28 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Cc: '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Dear Sir/Madam,

I hope Non response may be due to mail no receipt at your end.
The non-compliance stands due in absence of reply to customer by any medium.
The TATA Indigo Cs as communicated is interest to us but nothing is getting explored due to communication channel off.
Kindly do the needful & Response the trailing mail.

With Best Regards,
V.H.Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 17, 2013 4:48 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Dear Sameer,

Please check & revert.

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, September 14, 2013 1:37 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013


As discussed Resending

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
_____________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 13, 2013 10:02 AM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color taken Delivery on 9th Sep'2013

Reminder

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
________________________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 12, 2013 5:32 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color taken Delivery on 9th Sep'2013

Resending as discussed with Mr. Sameer ([protected])
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |


From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Wednesday, September 11, 2013 10:42 AM
To: '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Resending as discussed with Mr. Sameer ([protected])

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Wednesday, September 11, 2013 9:32 AM
To: '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Good morning

Re forwarding….

With Best Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
________________________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 10, 2013 5:32 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color taken Delivery on 9th Sep'2013


Respected RavalSir,

ThanQ very much for Tata Nano Lx (Golden Color) delivery.

Yesterday we have also worked with Diplali Contractor for purchasing Tata Indigo e CS on road prize & factored the difference of my present four wheeler Maruti -800 2008 model. We are actively exploring for the same.

Your staff must have briefed you about yesterday chronology of event during delivery of my TATA NANO Lx

1.It clearly depicts from trailing mail correspondence that since last 02 weeks we were to gather nicely worked out & you helped me by visiting my home for test drive & assisted to reach to final conclusion of TATA NANO Lx purchasing decision.
2.The delivery Date / Time was nicely planned & freezed accordingly you have got collected the A/c Payee Cheques from my home.
3.Yesterday when we reached to your Shreeji Showroom along with my full family i.e. 82 years mother, Sisters, my wife & son for delivery of Nano, sorry to say that we have been kept waiting more than an hour & in spite of repeated request our MUHARAT of Nano PUJA were passed & we missed MUHARATAM.
4.Finally the reason for delay surface out, there was no clarity about balance payment to be collected, the sales representative PINKAL, she was trying her best for in time Nano Delivery but as she has not empowered for decision making & no body was supporting her to clear the file & Gate pass.
5.I have explained them that approx. max Rs2500/- is balance to be paid, Pinkal also remembered the deal (Rs.2000/-) but Mr. Nimesh who just suddenly came in to picture and started explaining from the zero very arrogantly & demanding Rs.15000/- than Rs.9000/- than so on…his rough tone was so penetrating that for a while we felt that he is customer & we are selling Nano Cars ?!!!
6.I one again requested them this is only a question of few thousands Rs., only2500Rs, you know my residence so please let Nano start for Puja at Temple & I will remain present at show room for full settlement but big NO.. Still papers processing were prime importance than customer when once again chased Mr. Nimesh as he was busy with other customer he got disturbed & by murmuring bad words approached accountant & started follow-up for papers processing.
7.My whole family with aged mother was totally down & mood less finally gate pass cleared, when I set on driver seat I have asked your person that Petrol meter was showing too less Qty than once again shreeji representative rushed in side office for free petrol coupons than came back that petrol already filled.
8.Meter reading was showing 32kms when taken the delivery & started from Shreeji, the customer harassment does not ends here, when I reached & just entering petrol pump situated few meters after Iscon Mall, New Nano Car stopped as No Petrol…we family members came out of Car & by pushing the Nano brought near Pump filling.
9.Only because of Shri Rajendra RavalSaheb gentle man nature I have not cancelled the deal & taken the delivery but such type of service will stop us to dare for buying TATA Indigo from Shreeji.
10.The Essar family is one of the reputed & core family but not fare to share experience with all Essarites but definitely in our personal circle we cannot avoid the experience sharing.
11.I have also worked with TATA for 06 years 1992 to 1998 & I fully aware of the Tata customer delight policy.
12.It is learnt that the mud guard; Ganpati & other complimentary is missing in our case, we have not received at the time of delivery.

I earnestly request you to look in to the matter and take it in a good spirit & used as a positive customer feedback to once again bring Smile on Customer face by demonstrating the words of MD Mr.Mitul Shah “Our Clients rely on our professionalism & we rely on our client. Our reputation stands for our reliability & trust placed on Us…


With Best Regards,
Vishvendu Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, September 07, 2013 11:57 AM
To: '[protected]@gmail.com'
Cc: Dave, B. J. CEO (Sea Logistics)- ESLL (HAZ)
Subject: FW: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Good morning…

In continuation to yesterday meet & subsequent collection of SBI A/c Payee Cheques (Rs.2.04Lacs) by you for TATA Nano LX Golden.
Enclosed please find Krutikaben ID as requested.

We would like to take delivery on the eve of Ganesh Chaturthi i.e. 9th Sep’13 Monday Time: 4PM.

Kindly keep ready Insurance cover letter with all necessary documents for taking the Nano Lx Delivery & drive with Smile, good feel of Customer delight.

With Regards,
Vishvendu Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
________________________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Monday, September 02, 2013 2:09 PM
To: '[protected]@gmail.com'
Subject: FW: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Good afternoon….

Today morning also I have tried to contact on phone but “NO Reply”.

I could not understand that whether we should wait Or Opt at other out let.

Please take up & reply on priority enable us to proceed further.

With Best Regards,
Vishvendu Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Sunday, September 01, 2013 11:42 AM
To: '[protected]@gmail.com'
Subject: Re: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Good morning...
As yesterday telecom conversation could not happened...today morning tried to contact on Mob # [protected] but its Switched Off...
Any way Our wish intention is final for Nano LX 2012 Model Golden Color & will take delivery on GaneshChaturthy.
On Road final Prize we wish to Pay is 2.04Lacs by A/c Payee SBI Cheque...
Let me know to your consent to proceed further...
---Regards Vishvendu Dave


This message sent from BlackBerry
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, August 31, 2013 06:07 PM
To: '[protected]@gmail.com' <[protected]@gmail.com>
Cc: Dave, B. J. CEO (Sea Logistics)- ESLL (HAZ)
Subject: Re: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Typo graphical error please read GANESH CHATURTHI in place Of Janmastami...
---Regards Vishvendu Dave


This message sent from BlackBerry
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, August 31, 2013 05:30 PM
To: [protected]@gmail.com <[protected]@gmail.com>
Cc: Dave, B. J. CEO (Sea Logistics)- ESLL (HAZ)
Subject: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Dear Rajendra RavalSaheb,

Your visit to our place & offering a test drives make me & my family a very good feel i.e. customer delight.
As per last telecom conversation we have finalized Nano LX 2012 Model Golden Color with final on road prize compared & worked out to be Rs.2.04Lacs.

Kindly do the needful. We wish to take delivery on janmastami only.

Request to favor by keeping Saurashtra fragrance live to bring cheers & smile.

With Best Regards,
V.H.Dave

Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

I have purchased Nano car in the month of Feb 2013, And I have given for general service one in Marina Motors Calicut and the latest on 12/09 in RF motors Kochi and also made me to take AMC of Rs 3100/-. And on 11th of Oct I saw both the front tyres are worn out and the car has run only 2450 KMS. I have taken my car to Marina motors Calicut and they were saying that they cannot do anything and have to talk to RF Motors Kochi. I went to RF Motors and talked to the Manager who told me to tell Marina Motors to sent the photos of the tyre and other things. I talked to Marina Motors today and the Advisor told me he will sent the photos but not sent and when I called him 3-4 times he is not picking the phone. Mean while I called RF Motors and they told me that on 12/09, I have not told them to Service my Vehicle. And I am not understanding and for what I have given my vehicle to RF Motors on 12/09. Please do attend this issue of mine at the earliest and please do try to get the tyre replaced and rectify the problem of my Vehicle at the earliest.

ASHIK.E.V
ABM, GSK LIMITED
COCHIN
[protected]

Dear sir, I have purchased a nano car top end model from M/S Globle,Chandrapur(M.S.) on 8th August,2013,which is not yet registered with RTO. The car has following defects which could not be removed even after three attempts. 1.The rear suspension is noisy and makes boll joint like sound even on plain roads. 2.The wiper blade is so hard that it make noise during operation. 3.The shock absorbers are too hard that they do not have pumping/pumping/spring action in rough roads. It appears that the vehicle is manufactured in July12,and is sold to us in August 13 The chassis no is.. MAT 612256 CKF ENGINE NO IS ...273MPFI07FXYK The dealer tried to rectify the vehicle but he could not. Hence it is a manufacturing defect only.May I therefore request you to kindly replace the car with deffectless piece imm within 7 days,failing which I will take further action at your cost . With best regards NITIN GUNDECHA [protected]

done first service on 20.3.13 vide invoice no g[protected]......at that time complaint was given about back door obling..... it was rectified but after some 6 days again same problem.
then again 15.5.13 went again for fuel meter cheeck up and also the door vibrate porblem... again it was soleved tempoorary again after some days same vibrate problem.vide invoice no g[protected]
again taten on 6.7.13...... same issue... problem solved tempporary....vide g[protected]
Again went on 31st july 2013........ problem of dooor vibrate not yet solved..... done repariing vide your g[protected]


Been constantly contacting wasan motor but no positive reply from their end.........................

Dear Sir,

I have the following to submit for your kind and careful consideration.

2. I bought the Tata Nano LX Special Edition from M/s Concorde Motors, South Extension, New Delhi on 28 Feb 13. During the purchase of the vehicle the dealer intimated me that the Alloy Wheels promised as per the features of the special edition model was not available in stock and if I wanted, the same could be made available by Tata Motors within 30-50 days. The dealer also intimated that, if I opted for the Alloy Wheels, I would not get the Rs 10,000 discount which they were offering to customers who did not want the Alloy Wheels. I gave my consent for the Alloy Wheels as it was a good feature which made the Tata Nano look beautiful and was one of the features which defined the Tata Nano special edition.

3. On 04 Apr 13, I received a call from the dealer that the Alloy Wheels for my vehicle had arrived and promptly on 06 Apr 13, I gave my vehicle to M/s Concorde Motor workshop in Delhi for fitment of the Alloy Wheels. However, when the vehicle was returned to me, to my utter disappointment, it came to light that Alloy Wheels were fitted only on the four wheels and not for the spare tyre. I took up the issue with the dealer as well as Tata Motors and I was told that as per the policy only four wheels are being provided with Alloy Wheel rims.

4. It is pertinent to note that, during my queries to Tata Motors on the features of the Tata Nano special edition, on the help line prior to purchase of the car or during discussions with the dealer, it was never intimated either by Tata Motors or the dealer that the Alloy Wheels would be provided only on four out of the five wheels of the car. Further, it is also pertinent to note that the online advertisements and the Tata Nano brochure does not clarify that only four wheels of the car would be provided with Alloy rims whereas the spare wheel will be provided with a normal rim.

5. If I have to fit the spare tyre on the car for replacing a punctured tyre, the car would look awful with three tyres with Alloy Wheel and one tyre with normal rim. I find no rationale as to why Tata Motor has considered providing Alloy Wheels only in four out of the five wheels. It may probably be for cost cutting, but then, such a provision throws poor light on Tata Motors and gives an impression that Tata Motors is trying to fool its customers. It is also important to note that, no other automobile manufacturer in the country follows such a policy. I have a Maruti SX 4 Car which came with Alloy Wheels on all the five wheels.
6. At this juncture, I would also like to submit that I had a Tata Indica for 10 years with me and my experience was totally disappointing. The service was never good and up to the mark. Every time the car was given for service, it came back with new problems and the Tata Service agent took no responsibility. I had decided never to buy a tata vehicle again. That is the reason why I changed my Tata Indica to a Maruti car. However, I still decided to buy the Nano considering the cost –features package. Though I was happy with the performance of the vehicle, I have already had to call up the dealer, the service workshop and Tata Motors 40 – 50 times on various issues. I think, in the last three to four years that I have owned my Maruti Car I have not had the opportunity to call them even ¼ th of the time that I have had to call Tata Motors. I would however, complement Tata Motors on its effort to obtain feedback from Customers. After purchase of my car, I received numerous calls for feedback on the same issue and even when I had already provided the feedback. This is a clear indication of lack of coordination and in fact I have not seen any outcome or response from my feedback to Tata Motors. I appears that while there are efforts (being shown to customers) there is little action on ground.

7. I request Tata Motors to address the issue of Alloy Wheels at an appropriate level and provide the fifth wheel also as Alloy Wheel to all Tata Nano LX Special Edition customers. I also request that my appeal be understood in the correct sense and necessary actions be initiated.


Regards,

Manoj Samaddar
Tel: [protected]

I purchased TATA NANO LX(SE)top model from Shree Dev Wheels Pvt Ltd. Kedia Bhawan Near Railway Crossing Gonda Rd. Bahraich UPMOB. NO. [protected],[protected],[protected] on 16-01.2013 after exchanging my Maruti 800 1999 model. After receiving the car BEARING chesis no. MAT 612256CKH57011 & ENGINE NO. 273MPFI07GXYK56405 ON BEING ASSURED THAT THIS CAR SATISFY THE BSIV& IS THE TOP MADEL OF LX WITH SPECIAL EDITION.
I COMPARED THE FEATURES WITH THE BOOKLET & FOUND THAT THERE WAS ONLY ONE DOOR LOCK GIVEN WITH THE DRIVER SIDE WHERE AS THERE SHOULD BE AN OTHER DOOR LOCK WITH THE SIDE PASSENGER SEAT .
ON ASKING IT FROM TATA CUSTERMER CARE ON TOLL FREE NO. [protected] I WAS AGAIN INFORMED THAT THIS MODEL CONTAINS TWO DOOR LOCKS BUT CONTINUOUSLY DUE TO DOWNING OF SERVER? THEY ARE UNABLE TO LODGE MY COMPLAIN. WHERE AS DEALER IS TELLING THAT THIS IS THE NEW MODEL & CONTAINS ONLY ONE DOOR LOCKS. OTHER FITTINGS ARE ALSO LOOSE.
ON MY COTINUOUS INSISTING THEY LODGED MY COMPLAIN ON 23/01/2013 BUT TILL NOW NO POSITIVE RESPONSE CAN BE SEEN.
NOW MR. SHRISH GOEL TERRITORY SALES MANAGER IS SHOWING HIS OWN EMAIL THAT TATA NANO LX MODEL WILL BE AVAILABLE WITHOUT THIS FEATURE FROM JUNE 2012 WHICH ITSELF IS SUSPICIOUS AND THEY ARE UNABLE TO SHOW THE AUTHENTICITY OF THAT EMAIL.AND ALL THE LX MODELS AVAILABLE ALL OVER INDIA ARE HAVING TWO DOOR LOCKS THEN HOW IN ONLY IN MY MODEL ONLY ONE DOORLOCK IS GIVEN.
Please convey my message to the concerned officers who can help me in time
d.n.tiwari [protected] my e mail id [protected]@yahoo.co.in

I have bought Tata Nano Lx from Concorde motors two months back, i have paid the insurance amount to concorde motors since it was a new vehicle, after 1 and half months, somebody unknown person, damaged my car when i was parked, i left my vehicle to concorde motors for repainting on surance claim. now the insurance company rejecting my claim since the concorde motors has not paid the insurance amount to insurance company.

Hence requesting your guidance in this regard.

somashekara
[protected]