Tata Nano Complaints & Reviews

I had purchased a Tata Nano LX Sunshine Yellow on 9th November 2010 and to my utter dismay found that the car gave me a mileage of just 10.5 Kms per litre in Chennai traffic.

I have tested my car on six consecutive occasions and each time the mileage obtained was around 10.5 Kms per litre (the data recorded in the attached excel sheet is self explanatory).

I have sent any number of mails to Tata Motors but they are just not willing to accept that there is problem with the engine of my car. Initially they attributed this poor mileage to bad driving and gave me a lot of driving tips but recently a team from the Plant came and tested the car and confirmed that the car gave a mileage of only 10.5 Kms per litre on the same route that I take to Office and back. They also stated that the same car gave them a mileage of 23 Kms per litre on the Highway. This is obviously a very ridiculous statement.

However, they blatantly refuse to put down in writing the results of the mileage tests they conducted with my car from 19th to 21st May 2010. I was given a 30 minute presentation on 21st May 2010 after the tests during the course of which Mr. Gopala Krishnan, Senior Manager – Service at Chennai confirmed the following :

1) My Tata Nano gave a mileage of 10.5 Kms per litre when tested by their testing team in the same route that I travel to Office and back in peak time city traffic. (This clearly reconfirms the data in the attached chart prepared by me after testing my Nano for six consecutive full tank to full tank testings).

2) My Tata Nano gave an improved mileage (not sure what the figure is) when the testing was done by their testing team at two other time schedules in lesser traffic.

3) My Tata Nano gave a mileage of 23 Kms per litre when tested by their testing team on the By Pass Road upto Tambaram (Highway)

I had purchased this car only after seeing an article in the media (copy attached) in which ARAI had stated that the Tata Nano was the most fuel efficient car in India which returned a mileage of 23.6 Kms per litre. Unfortunately my experience has been quite contrary to this.

I have exchanged any number of mails with Tata Motors since 2nd February 2010 but even now after having covered more than 3300 Kms I am getting a ridicilous mileage of around 10.5 Kms per litre with a car with an engine capacity of 624 CC.

I would even accept a mileage of 16 to 17 Kms per litre but a mileage of just 10.5 Kms per litre is totally unacceptable especially when the ARAI certified mileage is 23.6 Kms per litre.

Sir ID ALLOCATION NO [protected]


Tata nano Racing red Standard model


I booked with hrsolia Motors Himatnagar on 11/ 4/ 09

Was given delivery on 20 /3/10

But I am not given any interest as promised by tata motors

On asking harsolia motors they advised to refer to you

pl pay Shakuntla sharma Baroda

Subject: TATA NONO BSIII not getting registered in Bangalore RTO

I Mr.S.K.Shivalinge gowda customer of TATA NANO LX fulfilled all the requirements of TATA MOTORS Bangalore(CONCORE MOTORS (INDIA) LIMITED Tel:91 [protected]/1/2/3) on 12th may 2010.

They assured the car delivery after registration with in 10 days, when contacted after 10 days they said in another one or two days your car will be delivered because your car is being registered. After few days they started telling BSIII (NANO) is having some problem in registering they(RTO) are asking one Authorization letter from TATA MOTORS.

Even today also (10th June 2010) they are not able to fulfill the requirement of RTO because of that the consumers are facing difficulty.

Let the concerned see the matter immediately and risqué the customer and the pride of TATA MOTORS, we have experienced very bad response from the Dealer and not accountability and commitment towards consumer.

Thanking you

Regards

S.K.Shivalinge gowda
Mobile:[protected]
(Tata unique identification Number:[protected]

Hi,


I have booked a Tata Nano basic version last year. But, I have cancelled that in the month of December and submitted the required documents in February

1st week. I was told that I would be receiving money in 45 days. Now, it is closing on 4 months and I still did not receive the money. I might have called more than 20 times to the customer care. For some reason they say the same thing every time “Your cancellation is under process”.


I seriously do not understand what this process is and when is it going to end. If I ask them any more details, they simply say that it is not our department. I am familiar with almost all of your customer care employees now. I suppose this is not what you meant when you said ” Tata Nano – People’s car”. I have utmost respect for your company and the vision it has. The process of booking might be well scrutinized, but a company of such a status should give some respect to the people who are cancelling.I have a whole 95,000 stuck with them all these days.



Now the customer care employees have started dodging my calls. But one thing i liked about the tata motors customer care is, they keep their word. They always say ’ It is still under process’.



Way to go guys.



Booking id:[protected]

Name: Janardana Sandeep Tammana

I got rejected from your TATA NANO ROAD TRIP OFFICIAL BLOGGER CONTEST just because I belong to Delhi and Not Mumbai, which was specified to me by one of the company executives!! Even though I got shortlisted ON THE SUBMISSION OF MY WRITE-UP. Such selection Criteria should have been specified in the regulations. It is a big let-down from such a professional organization.

BEWARE of Buying tata nano ,wiring cought fire : Improve Quality Inspite of Improving the Value
we had booked three nano in family , till date have recieved delivery of one through Satluj Motors , Luna Pani MANDI (H.P)on 16/10/2009 bearing Chassis No.MAT6122519YJ07344 & ENGINE NO. 273MPFI01JQZE07465 . But we have very bitter experience and planing to cancell the remaing booking. My family had nerrow escape ,as the vehicle suddenly got stopped and on inspection found that wiring cought fire and burning smell started coming out. After which the car didbn't start any more. the same was dragged to our garrage by toeing to other vehicle. The vehicle could have cought fire ,which is the common compalint of nano & could be fatal accident also.
The vehicle was also got repaired against accidental repairs from above said autherised service station but the quality of services provided was very dissatisfactory and delivery was very late than commited time . even we had recived three fake calls to collect car ,which wasted our three days & arround Rs. 6000.00 . Idont know Autherised service stations are also such problematic & harrashing.Principal owner should take care of their services & margins they are earning out of their name. THIS ULTIMATELY SPOILS NAME OF PRINCIPAL COMPANY. so[protected] Take care & take wise decision!

KAMAL SHARMA Brother of Owner VIJAY Sharma , CAll: [protected]

My tata nano car CX BS III SUMMER BLUE .engine getting over heat . chasis no:MAT612221AYA01390
ENGINE NO: 273MPFI01PQZE17925 .DATE OF DELIVERY 19/03/2010 BY MALIKCARS.
REQUEST ADVISE REMIDIES AND ACTIONS.

Tata Nano Manufacturer / Mr.Ratan Tata,

I have applied for Tata Nano Car vide Application No.[protected]Revival No.51782) through M/s Garyson Motors Pvt.Ltd.,Ludhiana.

I have paid the full amount of car vide Ch.No.806265 dated 21.08.2009 for Rs.1,50,769/- drawn on SBI,Overseas Branch,Ludhiana.

I have cancelled the car vide your ref.No. VKEKA-21462 during m/o Nov’2009 due to late delivery of car.

After that I requested for refund after submitting all necessary documents as per instruction of the dealer i.e. 1)) original allotment letter 2) Photocopy of PAN Card & 3)Photocopy of DD No.342882 dtd.19.09.2009 for Rs.1,20,000/- drawn on PNB,Mumbai provided by Garyson Motors Pvt.Ltd.Ludhiana.

But, I regret to inform you that after 6 (six) month, I have still not received my refund amount.

When I am contacting with dealer they are saying the refund of Rs.1,20,000/- will be issued by Tata Motors & balance Rs.30,769/- (Rs.150769/- - Rs.120000/-) will be issued by them after issuance of Refund of Rs.1.20 lakh by Tata Motors.

When I am contacting with customer care of Tata Nano, one executive is saying your refund has been issued, “You will received the same within week” . After one week when I do not got the refund cheque. I have contacted with customer care, executive is saying your refund is under process. I have contacted for refund with customer care several times, but all in vain. When I am asking to give me the number of concerned department. They are saying you can not contact directly, We have noted your complaint & forwarded the complaint to the concerned department. Your refund amount will be issued within week. But I have still not received the refund amount.

As per my knowledge Tata Motrs Ltd. is a reputed concern,whenever I have not dealt with Tata Motors. But after dealing with Tata Motors
for refund, the company has been changed my views. Tata motors is cheating me from last six months.

I request you again, please issue my refund amount alongwith interest without any further delay. Otherwise I have to go to consumer court.

Awaiting your reply,

Asha Sharma

SIR, I HAVE APPLIED FOR TATA NENO CAR ON 9TH APRIL 2009 BY INTERNET BOOKING FORM.
I HAVE PAID RS 140200/- FROM MY BANK A/C NO[protected] MICR CODE[protected], ARNESHWAR CORNER SAHAKAR NAGAR PUNE.

MY ORDER NO. IS[protected] DATED 9 APRIL 2009 8.46 A.M.

TRANSACTION REF NO. MHDF[protected] DATED 9-4-2009 BANK ID HDF


I WANT TO CANCEL MY BOOKING AS AFTER PAYING YOU MONEY IN ADVANCE IT IS FOUND THAT YOU ARE SUPPLYING DEFECTIVE PROFUCT, WHIOCH GET BURNT ANY TIME DUR TO THE MANUFACTURING DEFECT IN YOUR PRODUCT YOU ARE SUPPLYING.

THERE IS NO GURANTEE OF EITHER OF YOUR PRODUCT YOU WILL SUPPLY TO ME IN FUTIRE THAT WILL NOT GET BURN LIKE OTHER CASES REPORTED. THUS YOU CAR IS HIGHLY UNSAFE FOR USE AND VERY DANGEROUS FOR CUSTOMER WHO WILL USE IT.

THEREFORE KINDLY CANCEL MY BOOKING AND GIVE ME REFUND AMOUNT IN FULL WITHOUT ANY DEDUCTION FOR CANCELLATION CHARGES. THIS IS BECAUSE THIS CANCELLATION IS ON ACCOUNT OF DEFECTIVE AND DANGEROUS PRODUCT YOU ARE SUPPLYING TO YOUR CUSTOMER WHO HAS KEPT FAITH IN YOU AND TATA IMAGE AND BRAND.I REGRET TO SAY THAT YOU HAVE NOW LOST YOUR GOODWILL AS WELL AS BRAND IMAGE AND HEREINAFTER NO ONE WILL TRUST IN YOUR PRODUCT.

I HAVE ALSO PAID INTEREST TO MY BANK @ 9.75% ON MY BOOKING AMOUNT WHICH YOU HAVE TO PAY ME AS UNDER:

BOOKING AMOUNT RS. 140200/-
ADD : INTEREST @ 9.75% FOR 13 MONTH 14800/-

TOTAL AMOUNT YOU HAVE TO PAY RS. 155000/-






PLEASE FIND ENCLOSED HEREWITH

1 REPORTS ON YOUR DEFECTIVE PRODUCT WHO HAS USED AND GIVEN THEIR REVIEWS.
2 CANCELLATION FORM
3 COPY OF APPLICATION MADE DIRECTLY ON NET
4 ORIGINAL ALLOTMENT LETTER
5 PAN CARD ZEROX


CREDIT DIRECTLY RS. 155000/- TO MY HDFC ARNESHWAR BRANCH PUNE S.B. ACCOUNT BY ECS IMMEDIATELY.

A/C NO. [protected] MICR CODE[protected]. IFSC CODE HDFC0000359


IF YOU HAVE ANY PROBLEM KINDLY CONTACT ME ON MOBILE [protected]



YOUR’S TRULY




RAKESH M SHAH

I OWNER OF TATA NANO LX WANT TO LODGE A COMPLAINT AGAINST TATA MAOTORS THAT MY CAR JUST 45 DAYS OLD BECOME VERY HOT A LONG WITH BURNING SMELL AFTER A RUN OF 45 TO 50KM RUN.ON 11TH APRIL 2010.I CALLED ON [protected],AFTER 2 HRS CAR WAS ATTENDED & DECIDED TO TOW CAR .FINALLY CAR WAS TOWED AFTER 4HRS.THIS ALL HAPENED IN MUMBAI CITY ON SUNDAY[SUNDAY TRAFFIC IS COMPARATIVELY LESS].
WHAT WILL HAPPEN IF NANO LX BREAKS DOWN'S ON THE HIGHWAY.

Respected Sir/Mam...
My father Mr. Brijech kumar Agarwal booked tata nano car by SBI Bank Sikandrabad,Distt-Bulandshahr(U.P.) 203205.He submit 3499rs.(Check no 30988) & 1,20,000 (Check no 30989) and his transaction no is[protected].he submit heis money in 23-09-09...

In jan he canceled his order through SBi Bank.But his money not refundable till date...

Bank n my father send many reminder to tata nano..but they take no action......My father need a money due to some family problem...So Plz take action as soon as possible..
Thanking You
With Regards
Anuj Aggarwal

Allotment details.
Unique Identification No :[protected]
Allotted a NANA LX -BS 3-SUNSHINE YELLOW to be delivered between April - June 2010
through ST. ANTHONY'S, KOTTAYAM.

The car was delivered through St. Anthony's showroom at Muthoor Jn., M.C.Road,Thiruvalla- 689107 on 18th March 2010.

CHASSIS NO: MAT01225AYA02083
ENGINE NO:273MPF101PQZE18596
COLOUR:SUNSHINE YELLOW

The car was registered at the Sub R.T.Office. Thiruvalla on 20/3/2010.
Regn. No. KL 27 A 6734.

PROBLEM
[protected]
The car stalled while being driven in Thiruvalla town on 25/3/2010 at about 1-15 pm and St Anthony,s Thiruvalla was contacted on phone and they arranged mechanic and tow truck from Manapparampil Autocare, Izhinjillam, Perumthuruthy, Thiruvalla -689107 ( Tata Motors Authorized Service Centre for Passenger Cars ) to come and take away the car for repair.After some three hours of checking at their workshop they told me that there is some fault with the ECU (electric control unit } and they will rectify and deliver the car to me as soon as they can.

Next day ( 26/3/2010) I contacted them on phone and they said that they had contacted Mr. Haridas Manager Customer care of Tata Motors and also St. Anthony's Kottayam and the latter had sent their mechanics with a new ECU and with that they were able to start the vehicle.They told me that St.Anthony's Kottayam was taking the car to Kottayam and will bring it to me after thorough check up and rectification. On my contacting the works Manager of St. Anthony's Motors , Kottayam in the evening ( of 26/3/2010 ) he told me that they were on the job and it may take 2 to 3 days.

With lot of regret buying a NANO and hoping to get a response from TATA MOTORS

VM Prahladan
Santhisree
MathilBhagom
Thiruvalla.
Phone +[protected].

- I was chosen to be delivered nano in first 3 month after draw but I don’t fee like calling myself a lucky!
- Tata sent me a letter to deliver the car before Sep 2009 and the Tata call center confirmed that I am scheduled to be delivered the car between Aug 15, 2009 and Aug 30, 2009 but I received a letter from dealer stating the delivery will only take place by Oct 2009.
- I brought this to the attention of Tata and received a one liner reply that it will surely be delivered to me before Sep 2009.
- I went to the dealer and took a quotation where the dealer was asking insurance of rs. 5242 instead of 4539, the dealer was asking CRTem of 1000 instead of 100 the dealer was asking logistics and handling charges of 2000 and some 800 rs for registration!!!
- When I brought this to the notice of Tata, they called me to tell that I should not worry and the dealer would not charge anything in access to me.
- When the delivery date was approaching, I checked for the delivery date of my car and I started to hear the excuses for the delay in delivery.
- Finally, I managed to get the delivery date from Tata and when I went to take the delivery of the same, I was first refused to deliver the car until the DD issued by SBI for the loan gets cleared! I was not informed of the same in advance and I do not live anywhere near to the same city where I’d to take the delivery so I again have to request the Tata people to intervene to settle the matter.
- At the same time, I noticed that since I brought the issue of dealer charging extra money from me, I was assured by Tata to not pay any extra money but there was this other person who also comes to take the delivery of nano the same day and he was paying all that extra money.
- The other person wasn’t seemed very literate though he did understand that the CRTem should not cost more then 100 rs. so he asked me if he is right.
- When I told him that he is right, the dealer delivered him a car but refused to deliver it to me for the very same reason even after assurance from Tata.
- I’ve complaint the same to Tata and they refused to help me on the issue.
- In the meantime, I also realized that he is not delivering me the new nano but delivering me the one which is kept at showroom as demo for more then 4 months.
- I’d asked for the proof that it is not the same demo car and it is the same car which is sent for me from their plant a week ago but they refused to prove the same.
- I’d complaint the issue to the highest authority of the Tata and that’s where I got the call from local Tata authority and the dealer himself also to take the delivery but they were not ready to give any proof that its not a demo car etc.
- I’ve already given dealer the DD of the loan amount, balance amount and insurance amount but after this dispute, I clearly mention it to both Tata and the dealer not to use any of it until the issue is resolved.
- Even then, the dealer used the insurance cheque and didn’t return the money till date.
- After this, the dealer sold the same car to somebody else also!!!
- I’ve filed a formal complaint in district consumer redressal forum against both Tata Motors and their dealer for the entire matter and I’ve all the evidences to support my claim.
- The case is on board for more then 4 months now and I guess I might as well have to file a civil suit for cheating in the same matter.

i dunno if it shud come under complaints but all i am worried about my family. Its not even 24 hours now and I have heard 3 such cases on NANO catching fire. The point of concern is if their is a fault in the product, is TATAs going to look into that or are they going to ask the customers to get their NANO for a round of check... I am not sure if anything has been done so far... which drives the wave of terror more for the people who has recently got their NANO. I understand that their is similar risk in every other vehicle but if their is a manufacturing fault for which if somebody has to payoff their life is something which shudders a wave of concern in me. This is the reason i would like to make an earnest request if this matter can be looked into with deep concerns as this would not only save the declining TATA prestige but will also assist TATAs in their CSR.
Hope to hear some good news in the coming days!!
Rather than attaching the buring photos i would like to see some happy families posting their satisfactory comments to TATAs and thanking them for coming out with such a CAR.

I have been alloted Tata Nano CX by TATA's against full payment. My UIN- is[protected], Subsequently the company has sent me two SMS, one stating that the vehicle has been despatched and i should contact the dealer, but the dealer says that the vehicles of Oct-Dec09 period are being delivered to customers by the company now. The second SMS i recently received states that since the Excise Duty may go up in this years budget i should take delivery of the vehicle before 25th Feb2010 to avoid price increase. But till now as per dealer my vehicle has not been despatched by the company. Now the question is.....................WHO IS CHEATING THE CUSTOMERS[protected] THE DEALER OR THE TATA MOTORS ?????

I was working as an executive at a nationalised Bank at Hyderabad at the time of booking Tata Nano and paid the full amount as i was alloted with a vehicle.In July 2009 i am retired from service on reaching Superannuation.Subsequently I am permanently settled in Udupi in Karnataka State where i got my permanent residential proof,Ration card,telephone connection etc.,Now it is intimated by M/s.Tata Motors that my vehicle is due for deliver before March 2010.Hence I requested them to deliver the vehicle through their dealer at Udupi where i can produce requisite records and documents so as to take deliver of the vehicle.
So for I have not received reply from Tata motors for my E-mails and written letters.When the matter was referred to them earlier they have advised me to take up the matter only at the time of delivery.Now they are telling that it is not possible and i have to take delivery at Hyderabad only.
As a senior citizen why cant they deliver the vehicle where I have permanently settled and having all records/documents and proofs.Their concern is only of Dealership.Make arrangement to reply this complaint

The allotment period of my Tata Nano car was Oct to Dec 2009 but till date i have not received the delivery. The apathy is that daily we get a sms from Tata Motors that the delivery is in process but the dealer (Indera Motors-Rourkela-Orissa)where we are supposed to collect the car says they have no intimation on delivery. The most frustrating part is that the Manager(Mr.Manoj Mishra) says that the car will be delivered sometimes around March 2010 end i.e almost 6 months of waiting considering the delivery period was Oct-Dec 2009. The dealer avoids phone calls.

Unfortunately, all customer care & toll free numbers of Tata motors when called respond to contact the dealer. This is just a time killing game played jointly by Tata Motors & their dealers to fool the customers & eat the precious interest considering that we have paid the full amount of Rs. 2 lacs for the higher version.

This is shame on a reputed company like Tata Motors to cheat the customers. I am at a loss to know what to do? Can you please help me.

Nilachala Sahoo
UIN:[protected]
Tel: [protected]

Dear Sir, 07/01/10
I have booked TATA NANO CAR vide UIN[protected] by paying Rs.1,20,000/- from my own sources and has been alloted with the vechile and to be delivere through M/S Swapna Motors, Bhubaneswar during January to March 2011. I came to know through their sight on 13th October that the booking was cancelled , as I have not cancelled wrote letter and sent several e-mails and also contacted over phone .. As I was at Bangaluru and there was no reply rushed back to Bhuabaneswar on 22nd November and surprised to note a cheque for Rs.1,20,000/- was sent. When I made enquries with the dealer and a copany representative for such act there is no reply. Later I wrote to compay"s one of the top official still there is no reply.. Every one kept SILIENT.I have incurred interest loss on my own funds from
24/04/09 to 24/11/09(for 7 months) and incurred flight charges from Bangaluru to Bhubaneswar and suffeure mental agony for no fault of mine and for indifferent & silent attitude of Tata motors
1,D2,bishnupriya Appts, Jayadev Vihar Bhubaneswar, 751013 V V SANKAR RAO

i Bhupinder Singh
village jandwala teh. Sadiq distt. Faridkot punjab pincode no. 151203 and my mobile no. [protected]
i booked a tata nano by the online bookings /by the state bank of india my booking form no. Is[protected] and given a payment of rs.100000 and after not selection on the tata nano car i had cancelled a booking . But the company don't give the payment back i am calling more time in the toll free no.[protected] but they are giving a wrong directions and want to fraud me so please help me and issue the directions to the tata company to pay back my money
i shall be very thankful

there is spelling mistake on the cheque I got from tata motars for delay in delivery of my tata nano car.The mistake is in word MANOT which should actually be MUNOT .
My UIN no, is[protected].
Thanking You ,
Dr. DILIP MUNOT.