Tata Photon Complaints & Reviews

Dear All,

I (PROSENJIT ACHARJEE ) have received the threat of Legal Notice from HIFCO Marwel Limited (now PHOTON CAPITAL ADVISORS LTD.) for dishonor of Cheques.
I had taken admission in MBA IN PHARMA BUSINESS MANAGEMENT course in May 2008. My Enrolment Number was[protected]. I had already paid the initial payment of Rs.6500 and four installment of Rs.2168. However, I had requested them to discontinue the MBA course (due to some personal problems ) much before the classes have started.
On sept 6th 2008 and three times thereafter, I had written an email to ICFAI stating want to discontinue the MBA course and requested not to deposit PDC's in the A/C, but still they deposited all the cheques in the Bank which got Bounced.

Today, I have received a letter of look adalot of Hyderabad from Hifco Marwel /Photon capital advisors Ltd to pay the pending amount or seviour legal action will be taken.

As I have already intimated the University for Cancellation of Registration and non persuaing of the couse, still they are harassing me through Hifco Marwel Limited by sending Legal Notices.

If now, even i want to discontinue the couse, i have to pay the entire Course fee which is injustice to me. I dont know, how Hifco Marwel came to the Picture where The Registration has done with ICFAI.

I think ICFAI is more Interested in Extracting Money from the Students even though they dont wish to persue the Couse, by threating to take legal actions against them. I have gone through various sites where too many students are also suffering from the same Issues. I have also seen the similar case of 'Mansi Mahadik' from mumbai, where she got justice in the end by your help.

I hope all students like me get the Justice.

I can be contacted by following email ID- [protected]@hotmail.com
Cell : [protected]
Thanks in advance.
regards,
prosenjit acharjee

Dear Concern

I have placed internet data card online from TATA Teleservises, my order got
cancelled due to non availibility of postpaid services in hassan.

Placed order on 5th June, i got call from company on 7th june stating my
order is canclled becoz on serviceses not available, my concern still my
money has not got refunded till today..

Kindly help....

company trail mail enclose below

--
REGARDS

ANJUM SHARIFF
[protected]



On 6/15/10, ANJUM SHARIFF <anjum.[protected]@gmail.com> wrote:
--
REGARDS

ANJUM SHARIFF

[protected] Forwarded message[protected]
From: customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in>
Date: Jun 14, 2010 7:42 PM
Subject: Data Card payment nt credited to my account~~M1875524

To: anjum.[protected]@gmail.com


Dear Mr. Anjum Shariff,

Greetings from Tata Indicom!

We regret the inconvenience caused to you.

This is with reference to your email dated 14/06/2010 expressing concern over cancellation for the new Tata Indicom connection.

We would like to inform you that your complaint has been registered and the docket number for the same is[protected].We request you to kindly make a note of this docket number for your future correspondence and the same will be processed within 16-JUN-2010 13:37:24.We will revert to you shortly.

For any assistance please feel free to call us at 121(In case of prepaid query 12524), our 24x 7 Customer Care toll-free numbers from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Ms.Stella Thomas on [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

For faster & better processing of your requests you can also register & manage your account at www.tataindicom.com.

Assuring you the best of our services at all times.

Thanks and Regards,

Suresh Babu.S
Manager | Customer Care - Karnataka | Tata Tele Services Limited
[protected]
www.tataindicom.com

-----Original Message-----
From: anjum.[protected]@gmail.com
Sent: [protected]:34:14.0
To : customercare.[protected]@tatatel.co.in
Cc: anjum.[protected]@yahoo.com
Subject: Data Card payment nt credited to my account~~M1875524
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Concern

I have placed online order on 5th june for data card purchase.

I have received mail from Mr Vinayakaa K Prabhu regarding services not
avaiable at hassan.

Kindly refund my amount to my account.

I dont know why it is taking so long time to clear the issue, once it is
clear that no services at hassan, then why my amount is blocked.

Iam speeking to Mr Vinayakaa K Prabhu but sad to say that their is no
response from him.

*kindly confirm me by tomorrow, other wise i have to contact consumer
court....for not giving resulotion on time & keeping my money....*
**
**
*Anjum Shariff*
*[protected]*

**


[protected] Forwarded message[protected]
From: Anjum Shariff <anjum.[protected]@yahoo.com>
Date: Jun 14, 2010 3:16 PM
Subject: FW: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::
To: Anjum.[protected]@gmail.com




----Forwarded Message----
From: anjum.[protected]@yahoo.com
To: anjum.[protected]@yahoo.com
Sent: Tue, 08 Jun 2010 16:29 IST
Subject: FW: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::

Dear sir



I regret to inform you that, post paid service at hassan is not available at
present. Hence we are processing it for the cancellation.



Regards





Vinayakaa K Prabhu

Cluster Service Executive | Corporate-Central Operation Service | Tata
TeleServices Limited

TATA Teleservices Ltd| 'A' Block| Silicon Terraces| # 30/1| Hosur Main Road|
Koramangala | Mysore-132001

(

+[protected]

È

+[protected]

:

www.tatateleservices.com





From: Taranath R. Ghatge
Sent: Tuesday, June 08, 2010 3:11 PM
To: Vinayakaa K Prabhu
Subject: FW: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::



fyi







From: Dhalapathi Kaleeswaran
Sent: Saturday, June 05, 2010 2:25 PM
To: Taranath R. Ghatge
Subject: FW: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::



Please do the needful



From: [protected]@tatatel.co.in [mailto:[protected]@tatatel.co.in]
Sent: Saturday, June 05, 2010 1:45 PM
To: Dhalapathi Kaleeswaran
Subject: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::



Dear All,

A fresh order has been received from Mr. ANJUM SHARIFF.
Please find below the details of the Transaction:

Date of Registration

SAT Jun 05 13:06:21 2010

Applicant Name

ANJUM SHARIFF

Father's/Mother's Name

SAMIULLA SHARIFF

Application Form Number

ET00201468.
FORM60 :. Selected

E-mail ID

anjum.[protected]@yahoo.com

Handset Model

PHOTONWHIZ

Tariff Plan

Value 325

Value Added Services


Add on Packs


Purchase Mode

Outright

GCC Amount

100

Total Amount

1499

Transaction Id Number

MHDF[protected]

FC Detail

HASSAN

Address

WARD NO 28, RAJA RAJESHWARI MATCH FACTORY STREET , IST CROSS SALEEM NAGAR ,
HASSAN - 573021

Office Contact No.

[protected]

Residence Contact No.

[protected]



http://webapps.ttsl.com:7777/etrade/login_new.jsp


======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is
confidential and may be privileged. If you have received it by mistake
please notify the sender by return e-mail and permanently delete this
message and any attachments from your system. Any dissemination, use,
review, distribution, printing or copying of this message in whole or in
part is strictly prohibited. Please note that e-mails are susceptible to
change.TATATELESERVICES LTD. (including its group companies) shall not be
liable for the improper or incomplete transmission of the information
contained in this communication nor for any delay in its receipt or damage
to your system. TATA TELESERVICES LTD. (or its group companies) does not
guarantee that the integrity of this communication has been maintained nor
that this communication is free of viruses, interceptions or interference.







----Forwarded Message----

From:* anjum.[protected]@yahoo.com*
To:* anjum.[protected]@yahoo.com*
To: *anjum.[protected]@yahoo.com*
Sent: *Tue, 08 Jun 2010 16:29 IST*
Subject:* FW: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN :: *

Dear sir



I regret to inform you that, post paid service at hassan is not available at
present. Hence we are processing it for the cancellation.



*Regards*

* *

**

*Vinayakaa K Prabhu *

Cluster Service Executive | Corporate-Central Operation Service | Tata
TeleServices Limited

TATA Teleservices Ltd| 'A' Block| Silicon Terraces| # 30/1| Hosur Main Road|
Koramangala | Mysore-132001

(

* +[protected] *

È

* +[protected] *

:

* www.tatateleservices.com *

* *



*From:* Taranath R. Ghatge
*Sent:* Tuesday, June 08, 2010 3:11 PM
*To:* Vinayakaa K Prabhu
*Subject:* FW: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::



fyi



[image: Untitled4]



*From:* Dhalapathi Kaleeswaran
*Sent:* Saturday, June 05, 2010 2:25 PM
*To:* Taranath R. Ghatge
*Subject:* FW: ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::



Please do the needful



*From:* [protected]@tatatel.co.in [mailto:[protected]@tatatel.co.in]
*Sent:* Saturday, June 05, 2010 1:45 PM
*To:* Dhalapathi Kaleeswaran
*Subject:* ANJUM :: ET00201468 :: SAT Jun 05 13:06:21 2010 :: HASSAN ::



Dear All,

A fresh order has been received from Mr. ANJUM SHARIFF.
Please find below the details of the Transaction:

Date of Registration

SAT Jun 05 13:06:21 2010

Applicant Name

ANJUM SHARIFF

Father's/Mother's Name

SAMIULLA SHARIFF

Application Form Number

ET00201468.
FORM60 :. Selected

E-mail ID

anjum.[protected]@yahoo.com

Handset Model

PHOTONWHIZ

Tariff Plan

Value 325

Value Added Services

Add on Packs

Purchase Mode

Outright

GCC Amount

100

Total Amount

1499

Transaction Id Number

MHDF[protected]

FC Detail

HASSAN

Address

WARD NO 28, RAJA RAJESHWARI MATCH FACTORY STREET , IST CROSS SALEEM NAGAR ,
HASSAN - 573021

Office Contact No.

[protected]

Residence Contact No.

[protected]



http://webapps.ttsl.com:7777/etrade/login_new.jsp

======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is
confidential and may be privileged. If you have received it by mistake
please notify the sender by return e-mail and permanently delete this
message and any attachments from your system. Any dissemination, use,
review, distribution, printing or copying of this message in whole or in
part is strictly prohibited. Please note that e-mails are susceptible to
change. TATA TELESERVICES LTD. (including its group companies) shall not be
liable for the improper or incomplete transmission of the information
contained in this communication nor for any delay in its receipt or damage
to your system. TATA TELESERVICES LTD. (or its group companies) does not
guarantee that the integrity of this communication has been maintained or
that this communication is free of viruses, interceptions or interferences.

======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.






--
REGARDS

ANJUM SHARIFF

I regret to have opted for Tata Photon Plus service. I faced problems since day one.
- There was problem in activation.
- I had the product home delivered and was unable to reach the seller after that!..
- There were no communications (No Welcome Note, the 1st monthly bill never reached until my 1st complaint) due to which I did not have my customer id or photon id.
- 1st One Month I could not reach the customer care due to unavailability of the ids.
Finally, I get through due to a 1st Monthly bill payment follow-up call!...
After my complaint (id.[protected] on 4th June'10) that the service is bad with a download speed lower than 10kbps against agreed service and frequently disconnected. The technician visited me to tell me that he would send a report on the network here (I am located in a prime location in Bangalore)and informed me that the solution would be provided in a couple of days.
After multiple follow-ups for quick resolution, I finally get a deadline of 15th June'10. My work is very critical and I had to resort to using neighbour’s connection for my work!..
In spite of having said that a quick solution is critical to me, I was made numerous false promises by the customer care execs and the supervisors with deadlines which never seem to have existed.
I have been patient enough to wait till 15th June'10 which is of no use since they have extended the deadline as well as closed the complaint id without consulting me and raised a new complaint id with a new deadline!...
On the 15th and 16th June’10, post numerous calls to the customer care and awaiting their promised timelines for at least a callback, I did not receive any communication or solution.
I am frustrated for buying such a costly device which is of no use with such a hopeless service and for taking the costliest plan available with them thinking I would get a quality service.
Unless Tata takes necessary actions to pacify the damage, as a senior member in one of the best IT Companies in the world, I think my company should not consider taking services from such bad service providers ever!.. Tata will surely lose any kind of customers from this end!...
I strongly recommend anyone looking for equivalent services not to opt Tata services for sure!..
I have wasted too much of time and money!..
My experience has been more than mere frustration!..

I have tried to do a online recharge of tata photon plus on 11/6/2010.But the transaction didn't seem to be successful.I contacted customer care at [protected],and they said to try once again and since the recharge is not successful,so no amount will be deducted from my bank account.so i tried two more times,but the same.But when i checked my bank balance the next day i was shocked..Rs 600 was deducted from my account.I contacted customer care and they said that they couldnot provide any information regarding the same as there system was under upgradation and asked me to contact me after 24 hours.so i again called the customer care on 13/6/2010 at around 2-40pm and they lodge a complaint and gave me the complaint number as[protected] and assured me that i will receive a solution after 24 hrs. Since i didn't receive any solution after 24 hours so i again called the coustomer care and said the problem. Then i was shocked at their response.They said that they could not help me regarding the same and asked me to go to the nearest tata photon office.I am using an state bank ATM card. Sir please help me..Rs 600 was deducted and no balance was Added to my account. The website is also provided by them.It is www.ichoose.in.Please help me sir please..Thanx..

Bijoy saikia

I am Dipa Chakraborty, currently residing in Bangalore. I bought TATA PHOTON WHIZ,( Prepaid) from my native Assam.Its been a month since I have moved back to Bangalore. Two weeks back I moved to the TATA INDICOM WALK IN OFFICE here in Bangalore, at koramangala to confirm whether I will be able to use my device here and what are the formalities to be performed in order to enjoy the services. The customer care executive then, mentioned it very carefully that I would be able to use the device here without any hassles and hence I may carry on with the recharge procedure. I confirmed and reconfirmed with him, and pat came the same reply. However After recharging with a 100 initially followed by 849 on the same day, , i.e 5th june,I havent been able to connect to the internet till date. Instead they kept giving dates, kept misguiding me, all the while giving away fake promises of solving my problem. Now, its been more than a week, and everytime they ask me to come with my device to the office. The count is 5 times till now. And finally they said yesterday thwey cant help me. I dont understand the reason of such behaviour. Why is it that a bunch of are scattered all over in one place!!! They neither solved the problem, harassed me completely by asking me to come down five times, with no action being taken and nor did they refund the money. Is this the core value of the business. Its utter shame on a brand name called TATA

I have brought photon+ 3 months back. i regulary deposit rent every month around Rs 1000. but for no use. I went to tata indicom showroom so many times further I have complained so many times to customer care. I am in travel job and have much work on internet have suffered a huge loss due to this photon+ now i want to book a complaint against tata indicom regarding this photon+. At the time of taking this connection up to 3.1 mbbs speed. I saw in adds also. i am expecting the speed min 1mbbs. after taking this conection only i find it this company is given falt infermation. Now am getting min 1kb to 60kbbs only that to not constent. i dont know way should i want to use this conection. no one respond to me reg this complaient.

My complaient ID:[protected]
my photon no is [protected]
Account number is :[protected]
address :- Somajiguda, Hyderabad -16
ph:- [protected]

NOT GIVEN ANY INFORMATION ABOUT THE USAGE OF INTERNET PROVIDED BY TATA PHOTON PLUS BY INSTALLATION REPRESENTATIVE & CLOSED INTERNET W/O ANY INFORMATION.
INTERNET FREE USAGE PROVIDED 10 GB FOR TWO MONTHS. BUT PLAN WAS NOT CLEARLY TOLD.
WE HAVE CALLED ON CUSTOMER CARE No REGARDING THE NETNOT WORKING. THEY TOLD YOU HAVE USED EXCESS INTERNET(18 GB AGAINST 5GB & TOLD THAT 10 GB IS DEVIDED IN EQUALLY IN TWO MONTHS) SO WE HAVE STOPPED YOUR INTERNET SERVICE. BUT IT WAS NOT TOLD TO US & NO USER PASSWARD & USAGE CHECKING METHOD WAS TOLD. NOW THESE PEOPLE ARE ASKING FOR PAYMENT OF 5000 TO START OF INTERNET SERVICES.
NOW WE HAVE GOT A MAIL MENTIONING THE EXCESS USAGE OF INTERNET.
THESE PHOTON PEOPLE ARE CHEATING THE CUSTOMERS. DILEEP KUMAR

I purchased TATA PHOTON WHIZ from PRACHI TELECOM IN ROHINI SEC 17 for Rs 2500 THAT IT WILL WORK IN WINDOWS 7 ,THEY AGREED AND THEN I PURCHASED IT. WHEN I CONNECTED IT IN MY LAPTOP IT DIDNT WORKED. THEN I CALLED UP CUSTOMER CARE CENTER ,THEY SEND THEIR EXECUTIVES AND THEY SAID IT WILL NOT WORK IN WINDOWS 7. THEN SERVICE CENTRE CALLED ME FOR PAYING THE BILL, THEN WE WILL DISCONNECT IT .I PAID THAT BILL ALONG WITH THE APPLICATION OF DISCONNECTION. BUT STILL NOW THEY ARE SENDING ME THE BILLS . AND ITS USRELESSS FOR ME. WHAT SHOULD I DO NOW.

Photon no.:- [protected]
Name :- Dev Rana

Hi, I have taken a Tata Photon Plus connection no [protected].
To take the connection i went the Ultadanga (Kolkatta) Tata True Value Hub. They showed me the demo and i decided to take the device, i gave them all my documents, they took some of my original documents to xerox and instead of getting my documents xeroxed they printed some thing at the back of my original document. And they could not return my original document because whatever they had printed was something confidential for them. I was very disappointed with this and came out of the hub without taking the device.
Then i contacted the Tata Photon customer service center and placed a request for an executive to be sent to my house to show me a demonstration and then i can purchase the device. The person came the next day i.e on Sunday but without any demonstration device. so unfortunately we culd not take the device on that day. He again came the next day, and he had bought a demo device as well as a laptop. So we checked the speed it was fine. And that finally we paid him the money and took the device.
After taking the device it took around a week to get it activated and i had to send mails to get it activated.
After it got activated the speed was not too good. So again i had to send a mail to complain about the speed as i was advised at the Point Of Sale that the minimum speed of Tata Photon Plus will be 1mb. When i sent a mail complaining about the speed, a technician came to my house and tested the speed from speedtest.net and advised the speed is 400kbps. When i advised them that i was advised that the minimu speed is 1mbps, they informed me that the message was wrong and actually the speed ranges between 400kbps to 600kbps. I was really very unhappy by this as i was mis informed at the point of sale. And moreover my speed went lowest upto 100kbps sumtimes. The technician who had visited my home advised that this would be under observation with the Networking team, i expected that somebody would get back to me after two days to confirm if everthing is fine and then they would close the complain. But tp my surprise nobody got back to me for about a week and the complain was also closed. Which was very very disappointing,
I had to send a mail again and then somebody got back to me from the Networking team i requested him to ask somebody from the sales or services to get back to me as i am aware that the networking team wont help me. He said he would make a nte for somebody to get back to me but till today nobody got back to me.
This wasnt the kind of service that i had expected from such a branded company.
I am really very frustrated and disappointed with Tata Photon.
And now i beg Tata Communications to send somebody and take away the Tata Photon Device as i dont want to keep it forever and cry.
Please please get back to me. I will be available on [protected].

Even after repeated try the customer service personnel could not be contacted. The complaints has been lodged to the shop from where the
modem was taken for new connection. The contact Mobile no which was given for lodging complaints are always found either Mobile Switched Off Or does attend the phone. I am trying for last four days , now i am fade up , if this the situation prevails then i shall be bound to request Tata Indicom to cancell my connection , take back the Modem and refund my money back. It is very much surprise that before taking connection nobody told us regarding such type of customer services that Tata Indicom provides to their customer. I have lot of important jobs to be done in the net because of that i have taken this connection. All these jobs are getting pending now. Please treat this as most urgent & send your service Engr immediately. My Address : Qtr. No. 491/A , BGR Township , PO. Dhaligaon , Assam
My Tata photon plus No. is [protected]

DEAR SIR/MDM
I have taken connection TATA photon broad band service few months ago which . TATA Indicom no [protected]. & ACCOUNT NO[protected]

Last few days more than 15-20 days I have seen problem to connectivity as well as speed. Few times I can not connect it shows cyber down. When I complained , tata has send some technician whose report was problem is creating from our (tata) cyber, for this it is getting too much slow. It is happen at any time like mid night, evenning,day time. I have complain their customer care center as well as Nodel office but no positive attitude. Every one told me give me one day I will solve your problem. Today I have spoken nodel office who told me I will do it. Same thing told me every nodel officer.

I have asked that if your service is not upto the mark why did you send my high bill then he keep me hold & disconnect phone line. No one has interest to solve the problem .

Right now in my opinion TATA can not solve the problem regarding speed aas well as billing. Every months creat problem with me but no has taken action. Now I like to get back my money which paid for modem & I will return modem to tata. But they are not agrey with that.
Tata told me that they can not do this. My question what can do tata photn broadband for me our public. In customer forum lots of complain but tata has no interest to solve. Now tata not return money & not giving service 3.2 ambps which was mention by TATA photon.

TATA provide contact no & nodel officer name Ms .Suggun Shetty & I have tried to speak with her but this I can not reached to her.Some one told me she is not here & we will solve your problem. But I have not got any positive attitude from nodel office also.They are telling me give me one day I will solve your problem.



I am requsting to customer forum please help me to get back my money or get the service from tata.

THANK YOU

Dear Sir / Madam,
I have made a online bill payment to TATAINDICOM through ICICI Payment gateway website redirected to my ICICI Bank online account, the transaction showed failure but still my account is debited INR 2399/- on dtd.06.05.2010 & it was committed to deliver the Tata Photon Plus modem within 3 days.Now it is above 13days gone, I am unable to track my modem or money, TATAINDICOM used Indiaideas.com for there payment gateway, this is horrible as I don't know where my money has gone, plz help.

My transaction details are:
Consumer deatils - TATAINDICOM_MICI[protected]
ICICI Payment id - [protected]
Payment Remark - Tata Photon

My bank shows success transaction, but still i didn't receive the material or refund against the transaction.
Please help me out.

Thanks & Regards,
Shiva Prasad Behera

Please check the trail mails sent to Nodal Officer in TATA Services. First complaint against the faulty device was submitted on 12th April, 10. It is been more than a month, both Dealer and TATA personnel least bothered about the
customer service.

I would like have money refunded. This is of no good. I am thinking of discontinuing other TATA services that I use.


Hi Rohit,

I am amazed as to how much time is required to get a device replaced. It is almost a Month since I have seen the device I purchased. I assumed that escalating the things would further fasten the process, but it seems that TATA personnel are bent to prove me wrong. Is that so?

If yes, I request you to please return my faulty device. I will keep it and will forget about TATA services. Also, I promise that I will replace all the TATA services that I use.

Thank you for the prompt responses and resolution.

Rajat Gupta.

Note: I think I have made a mistake by escalating the issue.

From: Nodalofficer Punjab [mailto:Nodalofficer.[protected]@tatatel.co.in]
Sent: Thursday, May 06, 2010 5:01 PM
To: Gupta, Rajat
Subject: PB /Nodal Esclation/ Ac no.[protected] / Mr. RAJAT GUPTA / Internet Device Issue

Dear Mr. Rajat,

Greetings from Tata Indicom!

Thank you for writing to us at Tata Tele Services Ltd.

With reference to your appended mail and telephonic conversation regarding the device issue, we would like to inform you that your case is under process. Further, we have already forwarded your case to our concerned department and will shortly revert to you.


Assuring you of our best of services at all times,

Yours sincerely,
Rohit Gupta
Nodal Officer - Punjab
Tata TeleServices Ltd.
________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, May 04, 2010 6:03 PM
To: Nodalofficer Punjab
Cc: Nodalofficer Haryana
Subject: RE: Photon Device not working for past 1 month
Importance: High

Dear Rohit,

Thank you for the prompt response. However, I would like to mention about the ‘not so customer friendly attitude shown by the TATA Services’. I work for Dell International as you might have noticed, due to my late night shift timings, I unable to go to the dealer for all the work that your representatives are asking me to do. I would really appreciate your understandings here as to sleep is far more important for me then to get a faulty device replaced by visiting a dealer again and again. I have already devoted enough time to get the device replaced. Be assured I was a loyal TATA customer using TATA SKY, TATA INDICOM services as well, but this incident has left a bad taste.

Here, is what TATA Services can do to gain a satisfied customer. First, I request you to please guide them to send a service technician to my house address to pick up the box and deliver the replaced device. Second, I would suggest you to waive the rent for the month of April as the device was not with me and I have not used it ( I ready to pay my bill till 12th April to the point I have used the device).

Being in the same customer centric profession, I assume that you would understand the gravity of the situation. Kindly oblige.

In case, these things are not possible, please revert to me with the email address for a higher level of escalation and as to how I can get the device refunded.
Regards,
Rajat Gupta






From: Nodalofficer Punjab [mailto:Nodalofficer.[protected]@tatatel.co.in]
Sent: Monday, May 03, 2010 9:42 AM
To: Gupta, Rajat
Cc: Nodalofficer Haryana
Subject: RE: Photon Device not working for past 1 month

Dear Sir,

Greetings from Tata Indicom!

Thank you for writing to us at Tata TeleServices Ltd.

We truly value our relationship and sincerely regret for the inconvenience caused.

With reference to your appended mail and telephonic conversation regarding the device issue, we would like to inform you that your complaint regarding the same is under process vide reference number[protected] and is expected to be resolved by 6-May-2010. We request you to bear with us in the interim.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

In case you should require any further assistance in this matter, please feel free to contact me on

Telephone no. : [protected] (Nodal Desk no.)
Fax no. :[protected]
Email address: nodalofficer.[protected]@tatatel.co.in

Assuring you of our best of services at all times,

Yours sincerely,
Rohit Gupta
Nodal Officer - Punjab
Tata TeleServices Ltd.
________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Mon 5/3/2010 2:17 AM
To: Nodalofficer Haryana
Subject: Photon Device not working for past 1 month
Dear Vijayasekara,
I would like to inform you about the incompetence of the dealer and the service center to which I filled a complaint about the faulty Photo + device. Despite my friends warning about the lack of services, I purchased this device on 31st March 2010, however, the device failed within first 12 days from the date of purchase. I filled a complaint on 12th April with customer care services and was informed that a technician would come to my place to check the device.
Technician himself checked the device and the notebook that I possess, he confirmed that the device is faulty and needs a replacement. He mentioned that the service center is in Chandigarh. Due to my late night working hours, it is not possible for me to visit the service center in the day time. He then mentioned to contact the Dealer as the device was within one month from the date of purchase. After contacting the dealer, I came to know that they would ‘OBLIGE’ and will send the device to the service center. I visited the dealer 4 times before I got the same device back. To my utter surprise the device was still not functioning.
The device is still with Dealer and is still not been replaced.
I would just like to know how would you compensate the loss of time, energy and money that I have already put in to get this device replaced. I assume I will have to pay for the rent of this faulty device which I have not used for past 3 weeks. Also, please tell me as to ‘Why I should recommend the TATA PHOTON to my colleagues, friends and family’?
In case nothing can be done, then I would request you to please get the device refunded, so that I can invest in a proper wireless connection that would work and cater to the customers need.
Photo + Number: [protected]
pESN: 80977888
MEID: A[protected]F
Regards,
Rajat Gupta

Hi

I'm Manoj and bought a Tata Photon Whiz bearing "[protected]", a USB Internet Service three months ago. The promised speed was 154 kbps which is only a dream to avail. The connection gets lost atleast once in 30min forcing to login again which is counter productive. Adding to this crap, since 3 days the connection is not even sustaining for more than 5min. Getting pissed off to discover that the connection is lost before I attempt to browse.

Pleaaaaaase help

Thanks
Manoj

This is regarding the Photon Plus #[protected]. Soon after I took the connection they have disconnected the service. Which caused a huge loss of business for me. The issue was they were unable to find the documents I have submitted while taking the connection. Did they lost it? Funny ha !!!

I am posting here the e-mail communication happened. Even they did not reply to my mail detailing the issues, just apologized over phone, probably they were afraid to have it recorded.

Anyway I thought probably this is first time some mistake happened, but no, after a month they have sent me completely wrong bill. I shall post that in other mail chain.

EMAIL LOG:

Saiful Khan <saiful.[protected]@gmail.com> Fri, Apr 9, 2010 at 11:08 AM
To: Nodalofficer Karnataka <[protected]@tatatel.co.in>
Please use e-mail for further communications. From now onwards I want to keep our conversation in a clear record.

As I said, I need the service to be resumed within 6PM today. Also I need a clear explanation through email from your side why did it happen?

Else I would like to get the full refund of the device charge and connection charge. As well as I would like to be compensated due to the loss caused by your irresponsible, unprofessional and interrupted service.


Thanks & regards
Saiful

________________________________________________________________________________...⇄


From: Nodalofficer Karnataka <[protected]@tatatel.co.in> Fri, Apr 9, 2010 at 10:57 AM
To: saiful.[protected]@gmail.com

Dear Mr. Saiful,



Greetings from Tata Indicom!



We thank you for your mail.



At the outset, we regret the inconvenience caused.



As per the telephonic conversation our executive, we are working on your complaint and we request you to kindly bear with us until such time. We will revert to you shortly.



As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.



Should there be further clarifications, please feel free to get in touch with us at [protected].



Assuring you the best of our services at all times.





Kind Regards,



Shyam Prasad

________________________________________________________________________________...⇄

From: Saiful Khan [mailto:saiful.[protected]@gmail.com]
Sent: Friday, April 09, 2010 9:14 AM
To: Nodalofficer Karnataka <[protected]@tatatel.co.in>
Subject: URGENT: [protected]

Dear Nodal Officer,

(1) 27 Mar'10 : I have taken the photon plus, I have submitted all the necessary documents I have asked to. It got it activated immediately.

(2) 6 April evening : I have logged on to the system to do some urgent work, and I saw that the Photon+ is not working. The customer care told me that the connection is terminated because I did not submit the address proof and ID proof.

(3) 7 April morning : I have called the shop in Richmond Circle, they said the connection was terminated because my address was not found and my mobile was unreachable. And the connection will be resumed on 8 April.

(4) 7 April evening : I have called the nodal officers no [protected], then it was found that my mobile number stored in your system is incorrect, however you have my same mobile bill as address proof. The customer care person apologized for the mistake, and said he raised a complaint and it will be resolved by 8 April.

(5) 8 April 4.00 PM : I have called [protected], and the lady said that it will be released with in a hour.

6.30 PM : I have called again, then I have been told that it will be released by 8 PM

8.26 PM : I have called again, then the person told me that he will call me and update me the status after 5 min.

8.56 pm : The person did not call me so I called him again, and I have found that my call is getting diverted and getting ended.


I have payed to Tata Indicom, because the service promised to me satisfy my requirement. Now after selling the product why did you terminate my connection without any valid reason? I want the loss I am through due to your poor conduct, to be compensated by Tata Indicom. Also the connection to be resumed by 6.30 pm. If not then I need the full refund of the device charge and connection charge.

I need a clear explanation from your side what is the reason behind that? Tata indicom is a prominent service provider, and suppose to give very good service, so what you are doing with me is unexpected, *********?


Thanks & regards
Saiful


________________________________________________________________________________...⇄


On Wed, Apr 7, 2010 at 6:40 PM, <[protected]@tatatel.co.in> wrote:

Dear Mr/Ms SAIFUL

Greetings from Tata Indicom!

Thank you for using our services.

We regret for the inconvenience caused to you.

We would like to inform you that your complaint has been registered for the given number [protected]and the docket number for the same is[protected]. This issue would be resolved by 10-APR-10. We request you to kindly make a note of the docket number for your future correspondence.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Shyam Prasadon [protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,
Suresh babu S
Customer Care KARNATAKA
Tata Teleservices Limited
Ph: [protected]

Dear Sir

I am Avninder Pal Singh from Chandigarh India. I purchased one data card for my home usage 5 days back i.e. 26/04/2010. I received all the kit and my data card, data card number, USB cable, guide book, scratch card.
But still my data card is not activated and I call all the help numbers that is given on the guide book. And also on the data card. I call 50 times the agent who gave me this data card but now he is not picking my call. Then I speak to the agent in call center then he guide me only for the installation but not for activated. He said that he will ring me after some time in the evening but still I am blank.
Please do the needful as soon as possible. If you still want any other information from me then please write me or call me. My mobile number is [protected]
Thanks.
With Regards
Avninder Pal Singh
[protected]

hello ,

I bought a Tata Photon + data card last month.Account No .[protected].No is [protected](Post Paid) .I started facing problems with the device . I made a call to customer care on 11th April.Engineer came to check the device on 12th April ( very impressive service ) and said that there is something wrong with the device and it will be replaced with in one week. After that starts my struggle with Tata Photon customer care.Every time I call I get just one answer - Your request is in progress and an engineer will be there.Today is 23rd April and I am still waiting for a call from an engineer and customer care.I wrote an email to the nodal officer and got a reply that they will get back to me within 48 hours but I am still waiting.

I would relay appreciate if somebody from teh comapny can look into this mater and provide a solution or return my money .

Regards,
M

Not returning refund check of 2500 from Feb 2010.
I paid 2500 for new tat photon plus plan. Tata employee came and cross checked the connectivity at my home. They found bad signal strenth. So they did not alloweed to allocate tata photon plus decide to me. As a next step, they said that they will send me cheque of 2500 Rs in next 25 days. It is 3+ months, I have not get any cheque. I communicated by mail 5-6 times. I am not getting any positive response. They are simply ignoring mails.

Mail Content is as below:

===================================================

----- Forwarded by Nitin V Sonawane1/India/IBM on 19/04/2010 20:26 -----
Nitin V Sonawane1/India/IBM
19/04/2010 20:15
To
cs.[protected]@tatatel.co.in
cc
cs.[protected]@tatatel.co.in
Subject
*IBM Confidential: Fw: RE: Tata Photon+ : not received refund check ac [protected]





Why are you not sending my refund check of Rs 2500 ? This is fifth reminder mail

For your reference :

your mail content:

================================================================================
Dear Sir/ Madam

With reference to your mail below, we would like to inform you that the refund has been processed. Below mentioned are the cheque details. Have forwarded the same to the concerned team to confirm the delivery status.

CUSTOMER NAME: NITIN V SONAWANE
AMOUNT: 2500
CHEQUE NUMBER: 201312
DATED: 2/15/2010
ADDRESS: 12 AHILYA SOC GOLF CLUB ROAD YERWADA PUNE


Should you require any further assistance do feel free to write to us at cs.[protected]@tatatel.co.in

Regards
Leucadia
Customer Care
TATA Teleservices Maharashtra Ltd.

================================================================================

Thanks,
Nitin Vijay Sonawane
Mob: +91 [protected] | Office: +[protected] | Mail: [protected]@in.ibm.com
----- Forwarded by Nitin V Sonawane1/India/IBM on 19/04/2010 20:12 -----
Nitin V Sonawane1/India/IBM
14/04/2010 21:53
To
cs.[protected]@tatatel.co.in
cc
cs.[protected]@tatatel.co.in
Subject
*IBM Confidential: RE: Tata Photon+ : not received refund check ac [protected]





Hi,

Waiting to hear from you. please look into this matter urgently. This is pending from last 3 months. Let me know the contact details (telephone numbers and email ids) of concern employees and managers.

Thanks,
Nitin Vijay Sonawane
Mob: +91 [protected] | Office: +[protected] | Mail: [protected]@in.ibm.com
----- Forwarded by Nitin V Sonawane1/India/IBM on 14/04/2010 21:49 -----
Nitin V Sonawane1/India/IBM
25/03/2010 22:36
To
"cs helpdesk" <cs.[protected]@tatatel.co.in>
cc

Subject
*IBM Confidential: RE: Tata Photon+ : not received refund check even after 33 days ac [protected]





Hi,

I have not yet received any refund check from TATA.

Please look into this matter urgently. Its quite delayed.

Thanks,
Nitin Vijay Sonawane
Mob: +91 [protected] | Office: +[protected] | Mail: [protected]@in.ibm.com


"cs helpdesk" <cs.[protected]@tatatel.co.in>
05/03/2010 12:52
To
Nitin V Sonawane1/India/[protected]@IBMIN
cc

Subject
RE: *IBM Confidential: Tata Photon+ : not received refund check even after 33 days ac [protected]






Dear Sir/ Madam

With reference to your mail below, we would like to inform you that the refund has been processed. Below mentioned are the cheque details. Have forwarded the same to the concerned team to confirm the delivery status.

CUSTOMER NAME: NITIN V SONAWANE
AMOUNT: 2500
CHEQUE NUMBER: 201312
DATED: 2/15/2010
ADDRESS: 12 AHILYA SOC GOLF CLUB ROAD YERWADA PUNE


Should you require any further assistance do feel free to write to us at cs.[protected]@tatatel.co.in

Regards
Leucadia
Customer Care
TATA Teleservices Maharashtra Ltd.

From: Nitin V Sonawane1 [mailto:[protected]@in.ibm.com]
Sent: Wednesday, March 03, 2010 11:51 PM
To: cs helpdesk
Subject: *IBM Confidential: Tata Photon+ : not received refund check even after 33 days ac[protected]
Importance: High


Hi,

33 days back, tata's employee tested tataphoton internet connectivity at my home. they found bad signal connection at my home. So I did not received any internet connection. They said me that in 25 days, I will receive refund check from tataphoton. This happened in 25-Jan around. Till date, I have not received any communication or mail or letter or check from tataphoton.

Please let me know when can you send me refund check?

Thanks,
Nitin Vijay Sonawane
Mob: +91 [protected] | Office: +[protected] | Mail: [protected]@in.ibm.com

"cs helpdesk" <cs.[protected]@tatatel.co.in>
25/01/2010 18:12

To
Nitin V Sonawane1/India/[protected]@IBMIN
cc

Subject
FW: *IBM Confidential: Fw: Tata Photon+ device not received.









Dear Sir/ Madam

With reference to your mail below, this is to inform you that this has been forwarded to the concerned team and we will revert back to you at the earliest.

Should you require any further assistance do feel free to write to us at cs.[protected]@tatatel.co.in

Thanks and Regards,
Leucadia
Customer Care
TATA Teleservices Maharashtra Ltd.
From: Nitin V Sonawane1 [mailto:[protected]@in.ibm.com]
Sent: Thursday, January 21, 2010 9:43 PM
To: cs helpdesk
Cc: cs helpdesk
Subject: *IBM Confidential: Fw: Tata Photon+ device not received.
Importance: High


Kindly reply. What is status?

Thanks,
Nitin Vijay Sonawane
Mob: +91 [protected] | Office: +[protected] | Mail: [protected]@in.ibm.com
----- Forwarded by Nitin V Sonawane1/India/IBM on 21/01/2010 21:42 -----
Nitin V Sonawane1/India/IBM
20/01/2010 15:21


To
cs.[protected]@tatatel.co.in
cc

Subject
*IBM Confidential: Tata Photon+ device not received.











Hi,

Tata Photon+ device not received evenafter 8 days after paying cash

I am working in IBM, Yerawada office. I purchased corporate plan of 750/- Rs for Tata Photon Plus wireless internet device on 12-Jan-2010. I paid Cash of 2500/- Rs to tata's authorized agent. One guy came on very next day (13-Jan) for verification. Then I got call from TATA on 15-Jan that internet device will be delivered on 16-Jan morning. I was whole day waiting for device delivery..... nobody came to my home. I called to the number from where I got call....she said that I will get call back. Till time I do not get any call from Tata.... And i do not know what happened to photon plus wireless device and when they will deliver it.

My Name: Nitin Vijay Sonawane
My Mobile: [protected]
My Company Name: IBM India Pvt Ltd.... office: TPO office , Yerawada


Agent Name: Suresh W.
Agent Mobile: [protected]


Please provide feedback ASAP.

Thanks,
Nitin Vijay Sonawane
Mob: +91 [protected] | Office: +[protected] | Mail: [protected]@in.ibm.com


Tata Teleservices (Maharashtra) Limited - rated the No.1 wireless telecom service provider in overall customer satisfaction across Mumbai and Maharashtra in studies commissioned by the Telecom Regulatory Authority of India.


Disclaimer: The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES (MAHARASHTRA) LTD. (including its group companies)shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES (MAHARASHTRA) LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses,interceptions or interferences.

Tata Teleservices (Maharashtra) Limited - rated the No.1 wireless telecom service provider in overall customer satisfaction across Mumbai and Maharashtra in studies commissioned by the Telecom Regulatory Authority of India.

Disclaimer: The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES (MAHARASHTRA) LTD. (including its group companies)shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES (MAHARASHTRA) LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses,interceptions or interferences.

Dear Sir,
I would like to file a complaint against Tata Photon+ for their irresponsible after sale service and the trouble I have faced due to the same.

I purchased Tata Photon+ and Tata walki on 7th April with a cash payment of 2399/- for Photon+ with an additional cash payment of 600/- for postpaid scheme allowing 5GB data usage for next two months.Along with this cash payment, I made a cheque payment of 1250/- for walki. The Tata Indicom representative Mr. Nilesh Loharkar filled in single form(Form No.1767731) for these two services and have mentioned both the amounts on this.

Tata photon+ instrument was handed over to me on 7th April itself along with postpaid data services scratch card. Walki connection was installed on 8th April.

Issues:
1. Mr. Nilesh Loharkar did not hand over the receipts for both the instruments inspite of repeated requests. He kept on promising that he will send it to my mail which was not done. After contacting Mr. Samir Dey who is the Nodal office for tata Indicom, on 15th April, I received the receipt for walki on 15th april. However, I am yet to receive the receipt for tata Photon+ connection.
2. Mr. Nilesh loharkar activated my tata photon+ connection on 8th april. However, the connection was accessible only till 12th April. From 13th april onwards, I am not able to access internet using Tata photon+. I have been getting an error ‘Remote computer did not respond’ since 13th april.
3. I repeatedly contacted customer care for this issue resolution. They kept asking for account number which was never provided by Mr. Nilesh Loharkar/any tata representative. I contacted customer care 4 times. Each time they were not able to trace my Photon+ connection anywhere in their database. They took contact number of Mr. Nilesh Loharkar each time but didn’t do anything.I also contacted Nodal officer on landline on 14th April. The call was answered by a person named ‘Hari’. After explaining all the details to him, he expressed his apology and promised that some action will be taken and the connection will start soon. He also noted down contact number of Mr.Nilesh Loharkar but didn’t do anything.
4. On 15th April, I contacted nodal officer again. First time the call was answered by a girl who claimed to be in the team of nodal officer. I explained the issue to her to receive the same patent answer from her as well. On insisting that I want to speak to nodal officer, Mr. Samir Dey came on line. I explained the issue to him. He requested for MEID(A10000040D5005).He promised that he will trace the photon+ stick in the system and will also send some technical person to fix the issue.
5. On 15th April evening, I got a call from Tata Photon+ Technical support. The guy claimed, the MEID is not yet activated. He also claimed that although I used the internet for 4 days for normal surfing, he is not able to trace the usage. I find this very surprising and dangerous. I gave him the number of Mr.Nilesh Loharkar. However, I am yet to hear from him/anyone else.

Although I had purchased the Photon+ connection for home internet usage, I haven’t been able to use it since past 7 days. The issue is still not sorted. This whole episode has caused me lot of mental stress. I want to return the useless tata photon+ connection with full refund of my money i.e. 3000/- plus 5000/- for the mental trouble caused by their irresponsible customer care.

Please let me know the procedure of filing the complaint

Iam using tata photon whiz for 6 months. now it shows anytime as "error the remote computer doesn't respond". many times i complaint about these problem, but the customer care workers are not mine about that matter. some time it shows authenticating and many times it shows error. Now the same problem occured so i recharged my account for RS.224 as extra amount. but the balance amount shows Rs.00.0. so i informed it to the customer care service. they promised me that they will clear my problem within three hours. but no single actions are taken even now. so iam going to change for Reliance broadband communications and i also told to my friends to not use the tata photon services..