Tata Photon Complaints & Reviews

I can confirm that Cochin VSNL/Tata broadband is having problem from May 2010 onwards. I have also been told of the server down during complaints. I have lost internet for 8 days in May and 11 Day in these few months. The tata employees in Cochin are extremely cunning and have been feeding us lies for many days. I am near padma chitoor road region. -682018. If I was Ratan Tata I would have fired all tata employees in this region.

Rahul K

Hello,

The server is down for around Two days... I will appreciate TATA's system team for the High uptime, and there hard work to Keep the server down for so long... :)

Manoj Shenoy

TATA Indicom — Sales faliure

On Monday 22nd June 2009 i have applied 2 tata indicom connection from companies represntative. who was from Noida DST named Shazid. he took all formalities and documentation on promise that my connection would be activated in 24 working hrs and in same time frame i would get my SIM's too for those number. but till date i.e. 26.06.2009 i havnt received any SIM till date, more over if i now call him firstly he didnt pick up my call if some how after repeated calling he pick up call he makes excuse that i have got them courried to you.

but one is there how can let me when i can get my SIM...

Tata Photon Plus — no internet access

no internet for 15 daYS

Dear Mr. Sumohan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Dear Sir / Madam

The tataphone no. [protected] which was earlier in post paid connection. We have changed from post paid connection to prepaid connection. After the we are not able to connect the tataphoton card.

For the one week we are not able to connect inspite of several request and complaint.

THANKS & REGARDS
N.Balakrishnan
22501506/07

Tata Photon Plus connection: [protected]
Name: Rahul Paul
Complaint No : 228269


We had a Tata Photon plus data card connection till about a month back. We were quite happy with the speed and didn’t have any problems until last month when we lost our data card device. To get a new device we went to the nearest Tata Indicom true value shop in Jayanagar, Bangalore (where we generally went our pay our bills etc.) to enquire about the procedure and documents needed to purchase a new device. The service person asked us to come back a few days later since they didn’t have the device stock and gave a us a list of documents to get.

We went back after some 4 days and the service person tells us that we have to get done an FIR. We had no clue of this since we were not told this on our first visit. We didn’t have any problem of doing an FIR report but why was this information not given to us? We had already lost 4 days waiting for the device, we might as well had done an FIR within those 4 days. When majority of our work happens on Internet and not having the net for a single day is so critical for us, we had lost 4 days already.

We were really upset with the service and negligence of the service people and we went back the next day and requested for cancellation which was[protected]. The person noted down our request and gave a receipt for the same and told us that we shall receive a call from customer care for cancellation.
While we waited for the call, which we never received within the 3 days, it was time to pay the bill for the gone month which, we knew in any case we had to pay even though we had lost the device and not used the net for almost 15 days of that month.

Hence we went to the true value shop again to pay and enquire about the cancellation. We were told that our cancellation was not yet processed and the reason being ‘many irrelevant false stories by your service person’, which was in no way involving us. He told us that due to some corporate issues they couldn’t accept the cancellation and we have to do it again and since the next month had already begun we were liable to pay the next bill as well. So not we have a few question I need the company to answer us:
1. Why didn’t we receive the call within 3 days of our cancellation request either confirmaing our cancellation or stating that our cancellation was not accepted and we need to do it again? It would have been done well before the next billing date and we would not been charged another 1000 bucks for something we aren’t responsible for.
2. Should we believe the service persons sitting in your true value shops? They have no clue on the details and their attitude with the customers is so very disappointing. For eg: ‘shrugging of shoulders without answering our queries’, ‘not even looking at us while we are talking to them pretending to be busy’…
3. Your customer care asks for a cancellation number which was not given to us by your true value shop service person but has given us a receipt. How do we know your procedures and that we have to have an cancellation number?? Why was this number not given to us at our first cancellation request?? Isn’t this irresponsible behavior by your service men?
4. We have the receipt clearly mentioning the cancellation request with the date, even then your customer care doesn’t accept it only because they cannot see the hard copy over the phone hence cannot believe us. For this reason we are attaching a soft copy for your reference. Please let us know why this receipt is not valid?
5. Its clear that because of poor co-ordination between your customer care and true value shop we have lost an entire month in this cancellation process and we are not liable for any payments. We have received a bill for the previous month which we think we shouldn’t have. By doing this it clearly shows the unethical values of the company and cheating on customers. Why does the customer tolerate and pay for mis-co-ordination between your company service people and negligence??

I request you to look into this matter. As it is, we are very upset with the company and will think twice before venturing into any of Tata products henceforth. Though we know the products are really good and high end quality, the customer care and service people make us think twice because in case of any problems, we have to deal with these people that is what matters to us as customers.

TATA Photon Whiz — Excess billing and poor service

Dear Sir/Madam,

Good day.
I have objection over the billing pattern and services of Tataphoton wiz.
I would like present the matter as follows.
1) I had purchased the photon wiz on 10th of July, it had started working immediately.
2) On 11th it stopped working, when I contacted theTataindicom, Maninagar office they said that it is in process, next day they said that my documents had X factor missing, I provided it immediately but the service never resumed, again I contacted them where they came up with another missing factor of the document again I provided them with it, still the service did not resumed, next day again I contacted them to find out that their claim that I never gave any documents and which was a limit to bare the carelessness, I confirmed to them that such an attitude will be report and I will return the device, some how they managed to find my documents that helped me to get my services back on 16th of July.
3) I received a bill and I have been charged from 10th of July.
4)Tataindicom Maninagar office confirmed the delay caused in my devices activation but are helpless to correct the bill.
My concerns
1) I am being ill treated by Tataindicom representatives and no actions were being taken to rest the matter without paying personal visits everytime.
2) I am not responsible for rackless methods carried out by Tataindicom in activation of my device, hence I must not pay for the days that were lost in between 10th of July to 16th of July.
3) The speed of internet always keeps playing hide and seek.

I am feed up with your services and attitude.

Best Regards,

Maulik Doshi

Yes I am also agree with this. Tata photon has woeste customer care... insted of correcting your problem ... they are so rude to talk... and even they can threat you like you have to pay it any way other wise there will be leagal action and like that ... and also they always tell you to call that depertment this is not issue of our depertment...

Worst Worst Worst Worst Worst Worst Worst customer care ...

My Tata Photon A/C is [protected] and working with TCS Bangalore.

Many many thanks,
Today I got my Refund of Rs. 500/- Failed Transaction.

This is in connection with the recharge of Rs 300/- Which has still not credited into my tataphoton prepaid (4GB)account .The pro duct was bought on 07/08/10 from Tata indicom outlet at Tuda mandi, Najafgarh, New Delhi 110043, and at the same time the recharge was also requested for the abovementioned amount.I deeply feel cheated regarding this and the reputation of a great firm has been brought by some people who doesn`t want to work.
My photon prepaid No. is [protected]
My E-mail add (hemant.[protected]@rediffmail.com)
Mobile No. [protected]

i hav d same problem sumbody plz, gimme a solution...

Tata Photon — Configuration issues

I own a standard Tata Photon + internet connection,it seemed to have been working fine,but lately,the deice stated that it had configuration issues with my laptop,saying "the modem has been in use or hasn't been configured properly."I have a Hp dv6 1121 AX laptop and i operate on a Windows 7 32-bit OS.

I have a similar problem of "Connection Terminated" . I visited the TATA Photon store and they told me that it is the software issue with my computer and I need to reinstall my Windows Vista, With great difficulty I took the entire back up and formatted my disc and reloaded the TATA Photon software. The problem continues and I am so disappointed. Please help ASAP before I throw this stick and spread this issue all over.

Thanks/ Best Regards,
Sanjay

TATA Photon number: [protected]

I am also facing the same issue from last two days.

When I called customer care, they told me to re-install the setup and try again. I did it three times and still I am getting the same error.

My stick is working fine on other machine, but generating the error on my system only.

Can anybody guide or suggest reasons for this error??

Thanks.
Regards
Shubham Goel

Click Start>Run. In the resulting window type services.msc In the services screen, scroll down to Telephony select and right click. Then select Manual and click Start. Check to see if the telephony service has started. Insert your tata photon dongle and try connecting to the net.

Vinupattar

Hello,
I am using Tata Photon Plus modem with my windows 8 Laptop. while connecting to internet I am getting an error:633: Device is already used or not configured properly. I tried to connect to internet using a wi-fi connection and it is connecting properly, but not able to figure it out why this is happening with modem.

Thanks,
Sachin Bhadane

slow working

my tata photon plus is working very slow from 3 weeks and going slow day by day ...

Dear All I am also facing the same problem of photon TV not working and have submitted several complaints but no answer, no solution my photon number is 12359148 and account number[protected] I am feeling totally cheated Mr.TATA

Tata Photon+ — law speed

I am Purchased a photon+ the wireless Internet Connection from Tata Indicom before a 25 days.
Plan is 3.1 mbps speed and 5 month unlimited downloading.
and for that they said k there is no deposit only paid 3,000 rupees and i paid.
when i Purchased photon+ they told me speed of photon+ is 3.1mbps downloading and i also ask 4times k what is speed and they said 3.1mbps.
but when i get modem its not photon its epivalley and speed is 230.40KBPS
i called there and they said k modem is wrongly exchanged and they come and changed
but still now he is not come or also not pick up my phone
her name is ravi and no.is [protected]
so please take fast action....

Dear friends,

I bought a Tata photon+ unlimited (10GB>3.1mbps, ), but i receive only 0.09mbps,
modem price:2400.00 monthly charges Rs:1100.00 for 10 GB above 10GB 236 kbps speed.
Cheating for me. anyone responsible people reply
http://www.speedtest.net/result/[protected].png
http://www.speedtest.net/result/[protected].png

regards,

kalyan.

DEAR ALL INTERNET USERS

NEVER EVER RELY ON THE SPEED MENTIONED BY MOST OF THE INTERNET SERVICE PROVIDERS.

why i have faced 678 error the remote computer did not respond my number photon plus is [protected]

i am shocked at the manner in which executive treats it costumer, i brought a tataphoton+ [protected] prepaid on june for two week i was able to use it surf the net. then on the third recharge for 700 worth of data usage(15 june), error 678 kept appearing. then on the advice of executives at our local tataphoton centre i recharged for 200 on the advice that error 678 will be solved i.e by recharging again but still the problem 678 persist(remote computer out of order or didi not respond).so i deposited the usb modem at the local centre for them to solve the problem(already 15thjuly yet to recieve the usb modem), executives seems to have no knowledge about solving the error problem."advice by the call centre executive to retify the error problem by self" is not helpful either, costumer should never be told to fiddle with the software, even the warranty says so. i dont care attitude of the executives at the centre is a real shocker. frankly the whole tataphoton+ prepaid is a scam. my friends had asked me abt tataphoton + prepaid / bsnl usb modem, if this is how tataphoton treat costumers than????

i will also like to point out that i have already spent quite a few amount of money running to and fro from my work place to tataphoton local centre. i would like to know if tataphoton plans to compensate for the amont charged even when one is not able to use the prepaid modem to surf the net. on a serious note charging money with the assurance to provide the said service and failing to do so is an outright case of fraud and Case/FIR can be can be filed against tataphoton co through proper channel as a extreme or last resort.

Im using your tataphotonplus prepaid service. My tataphotonplus no. is [protected]. Please change my alternate no. to [protected]. Initially it was [protected]. As the initial alternate phone no. very soon going to be changed, so change the no. to [protected].
With regards-
Dr. Abhijit Chakma.
e-mail- dr.[protected]@gmail.com
mobile- [protected].

I have a similar experience.

your are not giving the promised speed my Account No. is[protected] i[censored] cannot solve pls return back my ill go on to other connection

Dear Sir,

My name is Suresh T. My connection [protected], Photon Plus was postpaid initially.I have given request to change it to prepaid on[protected]. There after my postpaid got Inactive and I am not able to connect it to get internet yet[protected].
I contacted tata office at Menaka Ernakulam and got the response that you have to recharge it. So I did an online recharge for Rs. 700 on[protected]Payment Id[protected].But my account got debited and no recharge happened. Then i went to Tata office at Menaka on[protected]. They told me they have raised one complaint and my photon will get recharged within 24 Hrs. But till now there is no response.

Dear sir,
I rechrged my tata photon prepaid connection today.
I tried through visa debitcard ICICI bank for Rs 700/-.But there was no confirmation on transaction.so I checked my account, there was no debit in my account.So I confirmed that recharged was not succesful.
I again tried through same route for recharging again for 700/-.But I found there was no confirmation on
transaction.
So I tried again through corporation bank for 700 rupees.In all above three cases There was no confirmation on transaction detail.I contacted tollfreeno.[protected].I came to know that there has been
no recharge in my accont.
When I checked my account I astonished to found that in all three cases money has been debited 700/
each time.
I contacted again customer tollfree no.They tell you have recharged three times same scheme.
Sir, When I am recharging for 700/- which is unlimited for one month, then why should I go for three times.
May be due to some software problem transaction detail was not displaced which caused me to try three times and unnecessarily I loosed 700+700 extra.
I requested again to customer toll free no.to help me how to get back this additional 700+700 i.e. total 1400 rupees.
They have assured me it will be sorted out before 14th june. and I will be get back my extra 1400 rupees.
my complain reference no. is COM[protected].
my ten digit no. is [protected]
I am giving the detail of the two transactions of Rs 700 each which may please be credited to my account again.
Date of transaction Transaction description/no. Amount
(1) 07/06/2011 VIN/ONLINE
RECH/[protected]/0 700/-

(2) 07/06/2011 VIN/ONLINE
RECH/[protected]/0 700/-
I am using internet for personal perpose and no commercial use.
Please see that, the excess 1400 rupees is credited to my account earliest.
waiting for your kind response
Thanking you
Sincerely
SUBAS SWAIN
email:[protected]@yahoo.co.in
mob:[protected]

i have got the new connection of proton whiz, and i have recharge it with 333 plan and its is not worked then i recharged it with 50 rupees it work for two or three days and again stooped working its a very poor service provided by tata, if it is so then pls do not lunch your product which cant satisfy your customer, i have got such types of problems. after paying the amount i didn't get a good response from the network.

we cant except these types of services from such a brand called TATA.

My data card is not working for last 10 days….recently I struggled a lot when I was in tour.
I tried to speak your toll free no, no one is attending and I wasted more than 3 days and more than 20 calls by calling this no.

You can also get in touch with our Nodal Officer Sripriya N on [protected], [protected] or write to him at in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

No one attend the calls on the above no…..
It really worrying no one attend the calls either toll free or Even the Nodal officer.
Its really worring an organization like TATA, makes customer to worry like BSNL.

Error 678 — Error 678

Sir,
I am getting error 678 while connecting to the net (Dial up).
Compalint thru 1500 does not respond. Please help me.

hi i have the tata photon internet and when i connect the internet now its showing the error of 678 so pls advise me what should i do right now pls reply me fast

hi i have the tata photon internet and when i connect the internet now its showing the error of 678 so pls advise me what should i do

Error 678:remote computer is not responding from 23rd september 2010.please do the need ful



regards
indraprastha shelters pvt.ltd

refer this link

http://shanmuganathan.in/tata-photon-error-678.html

i HAVE PURCHASED TATA PHOTON PLUS PREPAID ON 14.02.2011 FROM CROMA AT 7.24 PM. i WAS ASSURED BY THE DEALER THAT THE INTERNET SERVICE WILL ACTIVATED WITHIN HALF AN HOUR. HOWEVER EVNE TRYING NUMEROUS TIME AFTER THE PRESCRIBED HALF AN HOUR ERROR678 KEPT POPPING. TATA OHOTON HELPLINE INFORMED ME THAT DEALER HAD NOT ACTIVATED THE CONNECTION AND HENCE THE ERROR WAS COMING. I CONTACTED CROMA AT [protected] WHERE I WAS TOLD THAT CROMA FORT WOULD BE ASKED TO CONTACT ME. BUT EVEN FOR WAITING FOR AN HOUR NO ONE FROM CROMA FORT CONATCTED ME.

GIVEN THE PRODUCT FROM TATA I EXPECTED BETTER SERVICE AND GRIEVANCE RESOLUTION.

tata photon /tata photon whiz modem — modem not support properly

i am purhased one tata photon winz modom CM - 200 ( No.:- [protected] ) at bidar harsh mobile near gurunanak gate, Shivalika Complex dated on 25.02.2011 at that time retailer sale old modam who is not working properly & he is also not aware about that and tata photon (Area Sales Manager ) Mr. Prashant Nagar Not given proper respoce last 15 days. day before yesterday he is give me old modam as a replacement this modam also not support on my systeem i need new proper modam or my paid amount

Error 678 what to do? to much problem. work only for 2 to 3 days. my contact no is [protected] call me i will give you connection no too. Poras Patel

My Tata Photon+ reports the same error 678. I contacted customer care and they gave me some steps to follow. I contacted them 10-15 times in 24 hours and they couldn't fix the problem. I raised complaint and they told they will fix it in 24 hours. Next day an engineers called me and fixed up an appointment and he didn't truned up. Again I called customer care people and reported this. They told the timeline 24 hours they told was a "Technical Error" and they will fix it in 48 hours. It has been 4 days since I reported the problem and nobody called me and my issue is not yet resolved. it's my advice ..."NEVER GO FOR TATA PHOTON+ ". I am planning to go for some other connection.

Never go for TATA PHOTON PLUS!!!They don't have any deadline for fixing issue. When I registered the complaing they tol your isue will be fixed in 24 hours.Next day they told you reolution time is set as 48 hours. Next day they told another date..It has been more than one week...Nobody is responding to my complaint and my issue is not yet reslved..If they don't fix it today I'll start threads on consumer complaint portals againt TATA PHOTON PLUS to show TATA PHOTON guys that we "CUTOMERS ARE NOT STUPIDS..."

CROMA, fatima nagar, pune — NOT DOING GOOD DEAL

I am ashok kushwaha. I purchased LCD and i am using it form 11 months. One day i have problem in my LCD i called help form them they came and said me that the will do it later. But now it past 8 days i am not getting any response form their side.They are not dealing good with their customers.

Hi I have a tata photon plus prepaid connection. When I am tryhing to connect it the device showing a message like Error 678 the remot computer did not respond and
error 734 The ppp link control protocol was terminated

Two days before only I have recharged the device with Rs. 500

Coulu you please help me. What can I do in this situation.

Please do the needfull.


Thanks
Farahnaz
[protected]

tata photo plus is very bad service error 678 is the main issue in this connection. I am going to consumer court to file case. Please start reacting to this type of bad companies. i am that fed up with tata photon plus.

[protected]

while iam using tata photon whiz the device automaticaly loss from the system. pls give me a solution..

ITS CORRECT THAT TATA PHOTON + IS VERY WORST PRODUCT AND THEY PROVIDE POOR CUSTOMER CARE SERVICE. I ALSO VICTIM OF THAT PRODUCT. MY TATA PHOTON + NO IS [protected]

It is most unreliable net work i have seen...i advice all net users not to go for TATA Docomo, for few day they give good service and the say bye bye