Tata Photon Complaints & Reviews

Tata Photon + — NO ACTIVATION OF THE DEVICE

I have purchased tata photon+ on 14th of Aug 2010 at Rs 1,800. However, there was no activation of the device. I already registered my complaints to the tata customer care and dealer too. Still there is no positive reply. They are saying there is some problems with my address proofs. Though i have submitted my PAN CARD AND VOTER ID and college id. Still, they are not available with any positive reply. I am still waiting to get activate my connection.
My dealer add:
Enfotech, C1, Aruna Park,
Ground Floor, Vikas Marg, Lakshmi Nagar
Shakarpur delhi-110092

Dear sir I CSatish Jois had ourchased a tata photon plus from Tata photon shoeroom at richmond road Bangalore. Since last 10 days inspite of several reminders To one of their staff Mr Syed the same is not attended.My tata Photon No is [protected]

Hi All,

i have also faced the same problem, even right now putting the comments in block, facing a lot of network issue with this Tata Photons data card.

its speed comes 1.2 Kbps to 50 Kbps and most of the time goes down to 0.0 Kbps..

thanks god i am in IT and understand the things, othewise end user never try to listen it.

Please Tata you have to think about speed issue, cost reduce is not a adavntage to sell this, after sale service is main thing...


please think.

Hi I want to give very serious complaint against tata indicom photon + Services. i have taken photon connection broadband internet plan like 950 at 9th March 2010. and i have paid 2400 for Hardware Instrument.Now i have not use this plan even one month and they have send a bill to me. the last due date was 22 April 2010.Without giving any Notice They Disconneted My Broadband connection.When i talked in customer care support they said that we cant do anything about this.i have requested to them that please Take back your Hardware Instrument and refund my balance Amount for this instrument and close My connection. But They did not give any Valuable response about this.please help me Out .I am very very disappointment with Tata Photon + Broadband Services. Please please Help.I Suggest to Every User Dont take This Service

Dear Mr. Miya Mohmmad Hussain Khan

Greetings from Tata Indicom

We regret the inconvenience caused to you.

As per our concern department the address is under low coverage area.

Regards
Babu Raj.S
Customer Care
Tata Indicom

"Dear Sujeet Sharma

Greetings from Tata Indicom!

We request you to kindly send your connection details to assist you on top priority.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanking you
BabuRaj. S
Customer Care
Tata Indicom"

Dear Sir
I am a Srinagar based Journalist. I purchased a tata Indicom device (whiz) on September 29. It was delivered to me by one Simran, a Sikh youth from HaftChinar locality o[censored]ptown Srinagar. The device had no SIM. A few days later, some one called me and apologised for the defective device. I returned it and was given a Tata + . It was activated but shows 678error repeatedly. Nobody responds to my queries.
My Photon details are
MEID A000001A1F475B
PESN 80B30CB5
S/N Z47NAB[protected]

My contact No is [protected]

I have recently purchased a TATA photon plus for Rs 2400 from your authorised dealer in Sopore kashmir.But after activation I found that the speed of net is extremely low which could hardly fulfill my job.I am a computer teacher and am doing my research in differnt fields. The location of my residence namely Kanispora is on National Highway between Sopore and Baramulla. Kindly look into the matter as early as possible.
Thanks
Maqbool Rehman C.No. [protected]
pin No. [protected]
Del No. [protected]

hiii this is naresh.i hv purchased tata photon plus in mar 2011.my device is without a sim.nw i m on vacations for 1 month and i want to pay bill for the last month.but i m not able to pay the bill as no tata centre is telling me its ten digit no.i hv contacted the related centre from which i hv purchased this device, still they cudnt help me out.my Meid no is-A000002D44A0F0. there is no option for me to pay the bill.and my device is nt working since last 10 days.i m very upset with the services for tata photon plus.
my contact no-[protected].
[protected]@gmail.com

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

We would like to request you to provide us your Tata Indicom connection detail which will assist us in doing the needful. As we are unable to reach you at your provided contact number.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

my name is jignesh i too purchased tata photon from croma oberoi mall goregoan east. They had promise ton give tata back bag and it was suppose to reach in 3 days; more than 1 month hav i have not recd.Tell me what to do?

jignesh solanki

email: [protected]@yahoo.com

Tata Photon Plus — Deficiency of Service

Dear Sir/Madam

I have purchased tata photon+ broadband with speed of 3.1 mbps about 2 months back. The details of purchase are:
Photon Number: [protected]
Account No: [protected]
My purchase decision was made after reading the product advertising. After purchase I have found that the sold product has made false and misleading statements in the advertisment which includes words like 'upto 3.1 Mbps' 'superfast' , 'performance assured'.

1. The product does not perform as specified. Average speed varies between 2kbps to 30 kbps only. The use of 'broadband' for such speed is unjustified.

2. It charges money for services not provided
3. No proper response from company except assurance that they will do something. They make false excuses including 'down time' , 'will solve the problem within 3/5 days, etc.

hey man, is it the speed u get in torrent downloads coz even i get the same speed : max : 10kbps while downloading torrent files.
They are shaping the traffic for torrent softwares. It is a common practise to put a cap on p2p softwares in the Western countries.But atleast they admit that they do it, but here in india, these guys clandestinely put a cap on unlimited plans.
lets get together and kick their !
trust me we will win!

All we have to do is get in touch with as many people as possible here who are victims.

call me: sachin: [protected](bangalore)
please share your contact number and ur location here.

Prepaid — Balance Query

Dear sir,
my mobile no. is [protected] . i made the payment of recharge voucher worth Rs. 130 / only through ICICI Internet Banking on 28 day of july 2009 . But sir it was not credited in my account balance.
sir, it is kindly requested to check into the matter and credit my account balance as soon as possible . i'll wait for your reply.


yours faithfully
Appasaheb shrirang Gaikwad

tata indicom - tata photon — balance deduction in prepaid internet connection

i am using tata indicom's epivalley plug n surf. prepaid. i have activated rs 501 plan which give benefit of night unlimited downloading, so there should be no balance deduction in night for internet usage, but then too my balance got deducted by 50 rs. upon asking customer care, they are not providing any valid information or justification.
so i am not satisfied with the service tata indicom is providing. they are not providing for my money i paid to them.

tata photon plus prepaid — After sale Service

I purchased a Tata photon plus prepaid on 7/4/10. I was told that the services will be asctivated within half an hour. it took me around more than 7 hrs and made me run to pillar to post (from one store to another) for activation. any how it was activated but the problem is that I am not able to recharge it online.or from any store. I was assured that by monday online activations will be resumed but still it is not working.
I experienced the most worse service, most ill treating & mannerless team of tata indicom in Srinager.

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through because o[censored]s. We earnestly request you to give us a chance to rectify our issues and serve you better.

We request you kindly provide us your e-mail Id, Tata Indicom number or your alternate contact number to get in touch with you.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Customer Care - Tata Indicom.

Dear Customer

Greetings from Tata Indicom!

We would like to inform you that you can check the balance of your Tata Photon plus, through the my account of our website. For that, please register your account at Tata Indicom site

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Customer Care - Tata Indicom.

Tata Photon Plus Prepaid — cannot connect

While I remained in Mumbai I had TATA Photon plus prepaid internet connection. Now I am posted in Assam. I paid recharged voucher and I got confirmation of payment through mobile. But while I try to connect I cannot get the connection and get the error message 691.

mobile no. is [protected].
you have wrongly dedu the My Mobile balance is cutt Wrongly, i have not require the Cellular Tone . kindly refund the my balnce as soon as possible .

regards
krishan s bisht

i want check my balance

i want check my balance

dear sir,
i want balance check tata photon plus(internet)prepaid. mdn no-[protected]

TATA Indicom — disconnect my Rs-255 benefit

hi.my name is sudipto maity.
ph no=[protected]
my ph no. was disconnect on 29th aug 2011.
i was recharge my ph by Rs-255 on24 aug 2011.
i use this benifit just for 6 days.
after then my ph no was disconnect.
i go to the head office.but they donot give proper solution.
now give me the Rs-255 benifit & its validity.
if you dont give proper solution, then go to THE CONSUMER FORAM.
my email id =[protected]@gmail.com

Dear All,

There are 2 options to check the balance of your tata photon prepaid or postpaid devices.

1. Open www.tataphoton.com and register as new user for My Account service. Once you get register, login and click on Internet USage Meter - Current. YOU will be able to see the balance.

2. Call on Toll Free customer care number [protected] contact to customer care executive by pressing 9 and get registered for Free Unbilled SMS subscription service. Service get activated in 72 hrs. Postpaid customer will receive one SMS at 11AM everyday for usages informations and Prepaid Customer will get 3 SMS everyday at 11AM, 3PM and & 7PM.

Hope this will resolve the concern. For any other query about tata products.. fell free to mail on [protected]@mehami.com

regards,
Amit K Taygi

Sir, my photon plus number is [protected]. how can I check the balance of this number? Help me sir in knowing the blc.


Thank you.

my photon plus number yein hein [protected] please chek the balance

I am a tata photone plus customer . Earlier i was using post paid connection but due to bad services I switched to pre paid plans. Now again I am felling cheated. When I visited their shope they told me that If i will deposit Rs 255 than I will get 1 GB data for a month but it hardly worked for 20 days. Again when I am trying to know about my usgage they are not allowing me for that also. When i tried to log on in my account message came that my account is already exist and when I treid for forgot password page is not opening . I am trying for it from last many days and customer care no does not works they only transfer one number to another. Very Bad experiecne.

please inform balance on my prepaid photon plus...mdn..[protected]

please inform balance on my prepaid photon plus...mdn..[protected]

tata photon has a very poor customer service...i sorry to say i had a very bad experience when i bought it from tata docomo office near plaza dadar mumbai...they r very rude and will say anything to get new customers and then ur documents will get rejected and they will stop ur internet...very bad experience ...i would say never buy tata docomo ...i am in india for 2 months and thought it was easy to use but be careful i[censored] buy tata docomo...

balance check a/c no. [protected]

in the field of account number wt we have to provide in new user form

i want to check my account balance immediately

my a/c no [protected] balance check

my a/c no [protected] pls updates balance on my mobile no.

my no is [protected]

i want to check my account balance immediately
my tata photon plus prepaid no [protected]

my account number is [protected]. plz send sms on my mobile regarding balance

My photon number is [protected] pls tell me about my balence

how to chek balance in tata photon plus

i want check my tata photon prepaid balance no [protected]

i want check my tata photon prepaid balance no [protected]

TATA photon + has a very poor customer service.
I bought it from your representative.For some months I got the balance information
regularly but vanished now in the way form all source . I m sorry that if this persists most reluctantly would discontinue the connection.

No. [protected]

dear sir,
i want balance check tata photon plus(internet)prepaid. mdn no-[protected]

Could anyone please provide me number, through which I can able to check my balance in prepaid sim TATA Photon balance?

Please help me out ...

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

Please be informed that your complaint has been forwarded to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

2 weeks after purchasing TATA Photon, i had to buy reliance card to post this message. If you have to experience the HELL on the earth, you must try TAta Photon Plus and all this cost you 2500/-.
Ofcourse, there is not only bad things about TFP, couple of good things i must agree that are, the Backpack Bag that comes with connection and time it takes to connect to a customer support agent when you call the tollfree number.
Rest every thing gives you a feel of Horror show. Some of them are:
- transaction issues between distributor and retailer. I had the horror show on day 1 due to this, and shell out some money from my pocket to address this.
- Issues between retailers and company authorised outlets. After 2 weeks of work, my connection is blocked due to this issue and outlet blames it on retailer because some outstanding payment issues.
- TAT for solving problems keeps changing. First some one commits 1 hr, then you end up getting response as 120 hrs as the minimum time to resolve the issue. Now today is 5th day my card is still not working.
- Company claims that they take no responsibility for cards sold out side their offices. Then i don't understand why there are many retailers are selling the cards.
- Coverage is a big problem. The response from customer support is you must sit right below the Tata Tower to get good output.

Welcome to Tata Photon plus, a life time Horrifying experience...

I am also the tata photon plus customer and I am also facing the network issue from last 2 months and complaint 4 to 5 times but every time the customer care person advise me a lot to remove your antiviros and other stufs, after many complains they told me the engineer will visit to your home and I have recieve a call from engineer but after one week they do not come to check the problem and when I tried to confirm my complaint number that was showing in close status. I can not trust on Tata photon plus and I think Tata photon is worst in use not for use.

Shadab Ahmad
Uttam nagar New Delhi

I too have lost faith in the name called TATA, this is the right time to say TATA to all the products of TATA. I had bought Lenovo Laptop, i got photon plus connection with that, i had to pay 750 i paid and the sales executive asked me for the docs, i gave all what he wanted to start the connection, he started the connection but after a week, it was disconnected, saying that verification negative, how can they do it, nobody came to my house and meet me, my office work got stucked because of that, anyways i requested them to restart my connection they again demanded the same docs, i again gave the document after three days and many several requests they started my connection, that time i was feeling that i am a begger and asking for TATAs connection and i dont have any option, the company literally screwed my head, for the entire 15 days, my life was disturbed becasue of TATA, they started my connection but again after 5 to 6 days, they disconnected i got to know when i called the customercare dept, that i ahd tomake the payment of 1300/- damn i hardly used the connection for a week, they raised an amount of 1300/- i said let me have my bill first then i ll make payment they were rigid they said unless u make the payment we are not gonna start the connection, i felt like i am trapped and duped by TATA, anyways i made online payment of 1000/- rupees, and then my connection started in the evening hours, but this is not the end, when i logged in again the same night, i found that it was disconnected again, it was a limit of besharmi, i called up customercare it was 9th complaint of mine, the Customer care Officer told me that your docs are negtive, damn then i relaised that TATA has started earningmoney like this, idont know but i felt completely cheated.. i shouted at the customer care officer, but then it was of no use. i spoke to customer care next day also, then i filed a comlaint of mine to customercareemail id, then some one called me after two days, saying that we are working on ur prob, after four days, the cutomer care executive emailed me saying that by10th July 2011 ur prob will be resolved, then on 11th got a phone from one executive saying that because of our Mistake your verifaction for the second time got deleted from the system you have to give us fresh documents again, we will restart ur net.. I letrally denied to him saying that even i[censored] r offering free connection to me i will not go for it. I prefer paying more amout but i wont comeback to TATA..
I have a suggestion for u all, dont trust the brand, trust the services, TATA it doesnt mean Good, there are many companies offering good and fast services, Now i am using airtel and mts both..

God Bless TATA

Sanjeev Sharma
[protected]@gmail.com

Hi

I was using tata photon number -[protected] and I got call from customer care to change my bill plan, I denied changing my bill plan. After that I got bill with outstanding amount 5056 from feb 2014 to feb 2015.
I raised concern to customer care about this issue but they are not able to solve this issue. I didn’t pay this amount and my service was stopped by you. I sent mail to customer care to cancel my tataphoton and send me feb outstanding to pay. They just sent me cancellation message.
Now they are asking me to pay 5056 amount period from feb 2014 to feb 2015. This is very Ridiculous and illegal.

Request you concern athority to take action this type of illegal things

Thanks
Harkesh

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

Please be informed that your complaint has been forwarded to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

its money looting by tata its service is very bad as compared to its price we can use the internet of tata docomo for only 48rs and its speed is also good than photon whiz.

as far as m concerned the speed of whiz is slow bt they are offering unlimited plan at only rs499(revised recently) whch is really comendable.
surfing speed is quiet good as i dont hav to wait for the page to load, downloading speed is around 15KB/sec(avg)...
only problem lies in watching youtube videos cz it takes loads of times in buffering...
i[censored] waana enjoy the unlimited uses then go for tata photn whiz otherwise go for reliance netconnect broadband plus cz it has great speed n better coverage
njoy
robin

Dear Sir,

I Want to disconnect my photon whiz connection, how can i do. my tata no.[protected]

Regards,
Naimesh Bhatt.

[protected]@gmail.com
mob.[protected]

Hi

I want to disconnect my Photon whiz connection, my photon whiz number is [protected]
please suggest the procedure for the same.

Regrds,
Raspinder Singh

[protected]@gmail.com

Dear Mr.Pankaj

Greetings from Tata Indicom!

As per your request in consumer complaints website, we would like to inform you that the bill has been sent to your mail id on 11-Apr-10.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Baburaj.S
Customer Care - Tata Indicom.

Dear sir,
my photon plus no is [protected], I request please send my internet bill statement in my mail-id within 24 hours
thank you.
Gopal Saha
vill+po:-Rajarbag, udaipur(s) Tripura,
ph - [protected]

Customer support in respect of Tata Photon plus is totally unsatisfactory and unimaginable from a company like Tatas. My Tata photon number is [protected]. I requested for duplicate bills for the period July 2011- Dec 2011, for claim purpose, which were already paid. I tried a number of times on Customer care No[protected]. The only answer from customer support cell is that they can not provide for the referred period. No guidance provided on how to get them. I was directed to Tata centre at Gopinath Bazaar in Delhi Cantt and Head office at Connaught place. Even at Head office they expressed helplessness. What is the use of having such a customer support service? I shall be grateful if Nodal Officer can help out in this regard.
Regards
K Dakshinamurthy
Delhi Cantt
Mobile [protected]

Dear sir,
my photon plus no is [protected], I request please send my internet bill statement in my mail-id within 24 hours
thank you.
Jankhna patel
[protected]@gmail.com and [protected]@gmail.com

Dear sir,
my photon plus no is [protected], I request please send my internet bill statement in my mail-id ( [protected]@nitcoroadways.com ) within 24 hours
thank you.
Nitco Roadways Pvt Ltd
Gandhi Nagar
Bala Nagar
Hyderabad-37

Dear sir,
My photon plus no is [protected], I request please send my bill statement in my mail-id within 24 hours
thank you.
Jaibir
[protected]
[protected]@gmail.com

bill statement requirement

my photon plus A/c No is[protected], I request please send my internet bill statement to the following e- mail-id immediately and send the same every month bill

Our E-Mail Id - [protected]@plrchtr.in
[protected]@plrc.in
[protected]@plrchtr.in

Thankyou,


Pratap Reddyankaj jain
[protected]

bill statement requirement

my photon plus A/c No is[protected], I request please send my internet bill statement to the following e- mail-id immediately and send the same every month bill

Dear sir,
My photon plus no is [protected], I request please send my bill statement in my mail-id within 24 hours

thank you.
Uday

[protected]@gmail.com

My A/C # [protected] please send bill date 09/12/13 bill period 07/12/13 to 06/01/14 URGENTLY

My A/c [protected]. Please send me the bill for Jan 2014 and Feb 2014 urgently

Hello Sir,

My Account number is [protected]. I have paid money on 4th April of last month. Could you please send me acknowledge statement with transaction ID email to me? Generally I get email on same day, but this time I have not received yet.

Please send me ASAP.

Thank You.
Sandeep

please send me bill statement on the following mail address: [protected]@dow.com or [protected]@rediffmail.com

My account no is[protected] and the Photon No is [protected].
please do the needful at your earliest.

Thanks.

I need bill statement for the month of Dec2014
My account no is[protected] and the Photon No is [protected].
please do the needful at your earliest.

Thanks.

please send me bill statement on the following mail address: [protected]@dow.com or [protected]@rediffmail.com

My account no is[protected] and the Photon No is [protected]
I need bill statement for the month of Dec2014

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through because o[censored]s. We earnestly request you to give us a chance to rectify our issues and serve you better.

We request you kindly provide us your e-mail Id, Tata Indicom number or your alternate contact number to get in touch with you.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Customer Care - Tata Indicom.

my name is johnfrm keral allapuzha dist haripad karipuzha area, , , , i hve tata photon wiz net connection prepaid 555rs scheme last 3mnth no range, , that mean correct signal bt 00 kbs, , nw i thnk tata photon wiz is a very poor service, , ist i hve prepaid connection then i chnage that one then i got prepaid 333 again i changed the scme nw 555 scheme, , bt no use ...no rangeeeeeeeeeee..i thnk purchase any other broad band connection

Very Poor Service.

Hi
I have got tata photon wiz on 10th march 2011, but Tata having very poor service providng team in Assam (N.E Region), Doom Dooma area. why TATA telecomunication not improve there service in Assam & other North Estarn Region ? TATA telecomunication sale there product in market but regarding service they not improve. so that matter of consern company will do the needfull to there customer.
thanks...

our area also people going to reliance because y we dont get the actual speed, it reduse day by day

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through because o[censored]s.

We would like to inform you that your connection is showing active as per our records.Hence, kindly confirm whether the issue is resolved or not.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Baburaj.S
Customer Care - Tata Indicom.

Hi,
I agree With you. The Dealers of TATA mainly interested in collecting money only.Once they receive money they do all mischief things.

Dear Customer

Greetings from Tata Indicom!

As per your complaint in consumer complaints website, regarding the speed of your Photon connection [protected].

We would like to inform you that we have registered your complaint vide docket number[protected], and our technical team will contact you shortly.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanks and Regards
Customer care
Tata Indicom

true...mera net har 15-10 mins main disconnect hote rehta hain... jab tak browse karo to normal chalega..jaise download start karo, speed ekdam slow and disconnect hona start ho jaayega...upar se woh plain k liye monthly 900 charge kar rahen hain...uske badle koi Tikona ka 600kbps wireless le sakta hain.

i completely agree with Surinder Singh Rawat regarding tata photon's neglegting attitude. my tata photon (inlimited) isnt wirking for 3 days, i get a meggage when i try to connect "remote server not responding", im trying to contact the complaint office but no body is answering the call... amanjot singh [protected]

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

As per your complaint on Consumer complaints website, we would like to inform you that the given connection number is not reflecting in our data base as it is not yet logged in.

We request you to kindly contact your dealer to activate the account or kindly provide us your application number, we will help you resolve the issue.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanks and regards
Customer care
Tata Indicom

My name is sandeep negi from dehradun and tata photon no. is [protected].TATA Indicom service providers promise that speed will be 3 mbps but speed of tata photo is very very less and when i try to download any file or video o[censored]p to 1 MB then it will take more then 10 minutes in downloading.

i m not satisfied by this service.

not getting bill of last month. i want information about my postpaid bill.

a/c no is[protected]
not getting bill of last month. i want information about my postpaid bill.

Tata Photon + — Misleading Information

Sir
I purchased Tata Photon(27th May) @ 1799 Rs and FRC of 125 Rs ensured 1 month usage upto 5 GB.
After a week usage my connection was disrupted. Later when my connection resumed(1 week later) these people asked me to pay another 1000 Rs of 5 GB usage.

When I enquired about discrepancy they told the offer is now available to you for some reasons.
If I knew the connection would have cost 2700 Rs I wouldn't have purchased it.

This is a fraud and I didn't expected it from company like TATA.
This is not right to fool customer.

Hope to get a all my money back(1799+125+1000Rs) in exchange of my tata photon + dongle so that is could switch to some other alternative.

Contact N0. [protected]
Photon+ N0. [protected] (Prepaid N0.)
email id. garg.[protected]@gmail.com


Please let me know the progress you people are making on this complaint.

Not a problem..
Just concerned about your Final outcome.

Please do keep be posted of your progress.

refund of money

I have done tata photon plus recharge on 13/05/13 for no. [protected] for Rs.450.But the recharge was not successful , but the amount was cut off from my account.Till now I didn't get that amount.

Respected sir,
I am using photon plus from past 8 days. I have not been provided my account number and the procedure by which i can check my bill. Even i am facing problems while connecting to the internet. Speed is worst. Kindly look into the matter as soon as possible and help in finding out the account details
My mobile number is - [protected]
Photon plus no :[protected]
Invoice date:[protected]
Note: email address [protected]@gmail.com