Tata Photon Complaints & Reviews

it disconnect after few minutes .says rpc server unavailable

TATA- PHOTO — NO connectivity

This has reference to the problems faced by me regarding usage of TATA Photon + The photon device has not been working since 25th Aug 2009. My A/C No:[protected], Photon No: [protected]. I am based in Nagpur

I have been since then running from pillar to post to get this issue resolved.
I had initial logged a call with request No:[protected]
I had also escalated the matter to your site Reference No. is 100944 on 2/09 & today Ref No. 102544. dt.7/09
I have also contacted the following nos. Technical: [protected], Toll free [protected]
Sameet Dey :[protected]
Atleast 5visits ( 4 different persons) have been done by the technical personnel.
Different reasons have been given as below:

Laptop Probem/ settings in Laptob blocking uSB device.: I offered them 4 diferent laptops. Problem remains the same.
We have reset thetower, now it should work: Problem remained the same.
We will upgrade the software in the Photon Device: No one turned up.
The modem Hardware has a problem: No one is ready to certify the same.
The following persons have visited me:
Ishan -Service Engineer: [protected]
Vikram:[protected]
Mr. Ravi(Utkarsh Electronics):6464108 & spoken to Mr. Ravi, Amar Kahar & Mr. Anil Deshmukh o[censored]tkarsh Electronics. Each one of the above promises to resolve the matter in a days time.

On further calls im only assured that one more engineer will be deputed.

I am disgusted, frustrated & fed up with the services. Such service is only bringing disrepute to the TATA's

I am stuck, since i have paid Rs. 3500/- for the modem, & run internet bills in exess of Rs 3000/- in 2 weeks. I have also paid the same. The down load speed is not what it has been claimed to be. False claims have been made while selling the equipment. This is also misleading the customer.


I was further informed that the photo will be replace in a couple of days. i also got a call 2 days later that the photon will be delivered in a hours time.
LAter on I when i followed up i was told there were technical issues an teh same would be rectified within 48 hrs.

Mr. Samit Dey who is based in Pune has again asked the IndicommNAgpur office to get in touch in me. I am left in the lurch and with nowhere to go. I never expected this from the House of TATA.

Tata Photon Plus — connectivity

tata is taking advantage of his brand name,without having knowledge and emply they came into internet business.its my suggetion to mr.TATA...

hopless service........

Hello i have been using tata photon plus from quite a long time now, even though it gives really slow speeds as compared to advertised i continue to use it, but from past week this new problem has started it is continuosly getting connected and then getting disconnected i am a day trader and continuity in net connection is a must for me i called customer service few times first time they said that this is a general problem and be rectified in 2 hours( but nothing happened as expected) and the next time i called the execute asked me to uninstall then reinstall then resart and lot of stuff but after everything has been done the problem still persits, i know tata photon is a really big internet service provider and one customers problem doesnt really matter to them but if everyone one started to get dissatisfied by your services then photon would be history so plese look into the matter.

Rachaconda Madhu Sai ([protected])

Tata Photon — INCOMPLETE

To, dated:[protected]

Tata teleseervices ltd.

2a,old ishwar nagar,

Main mathura road,

New delhi-110065.



Sub: excess billof a/c no.[protected]

Sir,

This is to inform you that my bill amount is too high during the month of 20/9/09 to

19/10/09 rs.2191/-. But i have used more during the month of 20/08/09 to19/9/09,

It was just rs.909/-.I am very much confident there is some mistake while calculating

Usages. Kindly look into the matter once again for the sake of customer relations.



Further i want to clear to you i have been told at the time of buying broadband from your

Outlet in sec-9 rohini that you will get unlimited surfing and downloading of 2gb under

The plan of monthly rental of rs.750/-.



But i don’t know what is the problem in your system. If your 750/-monthly rental provide me

Unlimited surfing and downloading of 2 gb than i am agree to continue ,otherwise cancel my

Contract with you and refund my money back which i have paid at the time of buying your photon rs.3500/- at your earliest just to avoid further complications.



Yours truly

Bharat.Bhushan

102-patel apartments,

Sector-13,rohini,

Delhi-110085

Mob:-[protected]

Yes, the same case happened with me as well.
And I have called several times for the same, but everytime they come up with same answer that usage are fine. billing amount is correct. I have frustrated with their service.
Her I want to tell you that TATA Photon Plus is TOO COSTLY. and they are reluctunt to understand customer's problems.

Please never buy tata photon plus. It's really bad. I am not going to pay their bill and I ll through the USB device in gutter. I dont want to add my share in their revenue.

Hi guys, MY PHOTON NO IS 92335040 I am living in a rural area and here is very poor internet services, I looked for all available internet service provider here such as BSNL, Reliance, Tata. The only one solution that I find is tata photon whiz, that work in my area with very very poor speed. All other service available in our city area, but not work in the rural area.

I am getting speed of 0-32-40 kbps with tata photon whiz, which is very low speed. For opening any site it take lots of time and sometime if the page is very heavy, it even not open.

Please guys help me by informing about any hack or any software that can increase my speed. I have no any other option to choose internet service provider in my location.

Thank you in advance.

It is all over the net.

Don't join in Photon if you join you will be slave for the concern and will lose all your happines and freedom. there is a lady rowdy in the company.

I know who the lady rowdy is.
But there are many rowdies here.
Revathy, Uma and shridevi(PMO)all are same such rowdies.

Tata photon has become useless off late and doesn't work when you need it the most...

I could not go to service center(as proposed by the customer care) because of my busy schedule. Yesterday, I again spoke to Sumit Thakkar(who claims to be the boss/manager having high powers), he told me that all my lines are clear, my CV is positive etc. But today, I came to know that my document verification is still not complete. Now, you suggest me what should i do and who should i trust? Everyday, I get to hear something new from someone. He has been postponing the issues by keeping me in dark and here i was sitting helpless. I am planning to move to consumer court if my issue is not resolved. But yes first, i will go to service center to get it checked for technical issues. It will be really pathetic if no action is taken against the dealer.

Giving you the details of my dealer:

Sumit Thakkar:
His Phone number [protected].

Last time I was told that u will try to contact my dealer. Here I give you his contact number. I request you to deal with him.

I spoke to the service center. They have told me to come with my bill which my dealer never gave me. In fact, he sold around 50 tata photon device with a discount and did not give receipt to any body. And he has not been answering my calls now. Please suggest what to do.

Offer was as follows:
Device cost: Rs 2000/-
free download of 10 Gbs for 2 months.

I really want you to take some action against him. I am mentioning the details again

Sumit Thakkar:
His Phone number [protected].

Tata Photon Plus — Device doesn't work

I got the TATA PHOTON PLUS new prepaid connection on 5 Dec for 2,500. Number: [protected].
Logged a complaint (PTC[protected]) on 7 Dec that it was not working. I was getting a connection terminated message on connecting; though signal strength was full. After calling the call center multiple times they finally sent a techician; who only could prove that the device worked on his laptop. He said he would transfer the case to hardware team; which never really happened and the case was unceremoniously closed. On calling today they are again asking us to recharge the connection; of all the ridiculous suggestions. Why should I be spending 1 more Re on this pathetic service? Please suggest on how do I take it forward as they have refused to take a return and give me back my money. I am completely frustrated by the Tata Photon+ Service and would not recommend it to anyone.

hey friends dont trust anybody.think before buying anything.i was puchase tata photon whiz before7 months they told me 4 156 kbps.but its downloading speed is just13 kbps. more and more times site not open.

now ia have bsnl sim i use 280rs plan gives 6gb limit.i use phone sony cybershot
normal speed 30to 50 kbps.reaches to 120 kbps using downloading with IDM.
hey i have also suprized for u by this plan ucan see many channels.like colour tv imagine etc.i will give u solution email me my id [protected]@gmail.com

HUAWEI EC1260 — Can not Access

Hi,
I am sumit tyagi i have purrhase the device EC1260 with TATA PHOTON+ ,this is not working

Tata Photon Plus — no device & service

dear sir my self sushant gaikwad
i had purchsed a tata phton plus broadband srvice (postpaid) from hyper city mall,vashi navi mumba at dated[protected]
i paid all amount & required documents on the spot,
acording to the executive there i may b recived my device in 4 to 5 working days
even after 5 days also when i didnt recvd my device
i contact agents so many times bt they gave me only excuses,
even i went to the mall also sevral of time,i also mail ths complent to M.D.of the tata photon also,
finally i recived my device after almost after 2 week
bt again same problem i cant activate my service
as again i contact them
they told me to resubmit my drivin licence or
to mail a scan copy of my drivig licence,even after i done that
they replied that dat day after tomarro a person will visit at my place verify me & my address & then i can start my services
its almost 3 weeks i had purchsed ths service bt didnt used it even after paid al money its not worthe to me
so coz of ths i m mailin u

u can contact me on my cell no [protected]
pls help me
thankin u in anticipation
regards
sushan g

Tata Photon Plus — Low Network Coverage

Hi,

I have purchased a Tata Photon Plus device on 3rd Sep 2010. Tata claim that this device has the speed up to 3.1 mbps but I did not get speed beyond 20kbps. It is very difficult and frustrating to have this slow speed which does not even let consumers check their email. I am also having a big query about the customer care of Tata. Whenever I try to call a Tata customer care, I have to keep myself waiting for 10-20 mins just to get the call picked up. Its just like talking to Prime Minister or President of India. I have also placed a complaint regarding slow speed of just 20kbps. Tata claims that the technician will visit home within 24 hours, but it has been 48 hours and I am still waiting for his visit. Does Tata think about and values the customer. I suggest Tata should stop these frustrating activities by increasing the staff and fulfill the customer’s queries or believe me; customers are going to be fooling this way anymore.

- Vikas Tyagi

me suffering too...the worst internet in the world (photon+), , , , , i m facing a very low download speed of 10-20kb/sec...it takes 15 hours to download a file size of 700mb...very disgusting...i have a photon+ (prepaid), which is now unlimited...they say that it has 3.1mbps of download speed...which i never get..and after the balance reaches 0...it will have 1.5mbps...but i get..10-20kbps...wow what a fcuking service...and what to say about the customer care...they just pick up the phone and try to convince customers... SERVICE >>>>>

Connectivity is a major issue for me too.
I was just getting 1 or 2 signal towars (mostly blank signal).
Customer care executive, guided me to un-install the OS.
When I am in roaming, the same system works very well.
But, how come, when I come back to the place where I purchased the connection its not working.
OS is the same while roaming as well. I am asking the customer care executive of tata indicom...Can you justify why an Un installation of OS is required just to fix the connectivity issue? The same OS works well in different palce (where it is not corrupted), but in some other place its become corrupt. I will un-install. but can you justify me why?

Sathish

same is the problem with me...they promised me for the speed to be 3.1mbps.but the speed is not increasing more than 10kbps.specialyy while downloading a movie...it is just pathetic...even more than that.i got the recharge of 1250...but that was just useless...because the entire month went in compalining and still nothing has been done regarding this...they aree not even ready to take the device back.the company people are not even responding to the calls properly...they themselves are not understanding about wats going on.i am feeling like throwing this tata photon+ on there face...the word is PATHETIC..because no body is ready to take the responsibility of th e same..they told me they will soon do somthing about it but it is over a month and nothing has been done...i ll suggesty everybody to never buy a photon+.

Tata Photon — TATA PHOTON is the worst mobile broadband

From: Rajiv Manocha [mailto:rajiv.[protected]@gmail.com]
Sent: Sunday, February 13, 2011 2:53 PM
To: Customer Care; nodalofficer.[protected]@tatatele.co.in; Authority MUM.TTML,
Appellate
Subject: Attention : Ms. Suguna Shetty .....Re: Complaint Request Closed


Hi Team

I'm absolutely not satisfied with the resolution provided by the team, I
feel cheated buying the device and having to run after the company
officials to get it fixed.

I would like to clarify that I paid full amount for the device and after
following up for more than a month a service engineer came to my place
to check the device, only to find out that the device is defective. Now,
if your own guys have acknowledged that the device is faulty and need to
be replaced, why should I be made to visit your service centre to get it
rechecked, I paid the full amount for the device and I'm entitled to the
services of a completely functional product. I'm wasting my time and
money because of your poor standard of service and faulty product given
to me.

Its absolutely ridiculous that you close the complaint without any
confirmation from the complainant, if thats the way it is then why do
you even inform me that the complaint has been closed?

I want nothing more than what I'm rightfully expected to get when I pay
the complete price for a product or service, this is a breach of trust
and cheating in its ugly form.

Arrange for a functional photon or take it back by sending somone at my
home at an agreed upon time according to my convenience, that is the
least I would expect from a professional organization after they give me
a faulty device and acknowledge the same. I will not go to any service
centre as I made pretty clear earlier. You guys have not delivered what
you promised as per the sales contract, its absolutely unprofessional
and unethical customer dealing on your part.

Trust the message from above is clear, I would rather throw the photon
in my trash bin than waste further time on it bringing it to your
service center only to waste more of my time and energy.

Thank You

Regards,

Rajiv Manocha
Mob.[protected]


On Fri, Feb 11, 2011 at 6:30 PM, <[protected]@tatatel.co.in> wrote:


Dear Mr. Rajiv,

This is in reference to your complaint number 243415 regarding
your Tata Indicom Product (Number [protected] ).

This is a confirmation that your request has been through an
investigation process and has been resolved.

Do call us on 12524 in case we have not been able to match your
expectations.


Assuring you our best of services at all times.

For any assistance please feel free to call us at our 24x7
Customer Care toll-free number: [protected] (for Prepaid), [protected]
(for Postpaid).
You can also get in touch with our Nodal Officer Suguna Shetty
on null in case your complaint is not resolved in the stipulated time or
you are not satisfied with the resolution provided.


Thanks and Regards,
null
Customer Care MUMBAI
Tata Teleservices (M) Ltd
Ph: [protected]

I am in complete agreement with you as I faced the same problem 2 months ago. The tata photon service is the worst in the market. Dont let them eat your hard earned money and lets pledge them to teach a lesson. I know that its diffcult to sue them and waste our time but what we can do is ask our family and friends not to use tata photon connections. Load all the social networkign sites with your issues so that a real face of tata could be shown to the people.

Dont ever buy a tata photon connection.

Ankit

TATA Indicom — Worst performance

I had taken a connection in November, 2008, Since then till today i.e 29.5.09, I have not been able to connect any internet site even for 10 hours. However, I have been paying monthly rental charges of Rs. 526.00 totalling to Rs. 3682.00 till date. Hours after hours I try to connect any site without success due to the fact that the speed is dead slow. I have contacted their Guwahati, Hyderabad, Kolkata office many times. But till date they have not paid any interest to solve my problem. My account no. is[protected]

I have complained for the same many times, these customer support will do nothing, after few days they will just close the case stating that your issue has been resolved without giving any reason or anything...

I also use tata photon in powai near the L & T company. The speed is horrible it keeps fluctuating between 0kbps to 35-45 kbps as shown in their statics unlike what is claimed. Its so frustating sometimes I feel like throwing it away...

But Tata still claims that they provide lightening speed or whatever.. that is completely ...

I would suggest nobody to get photon...

Manish

Buying TATA Photon + is sheer wastage of Money . Downloading speed in day time is many time 30 KBPS . As per Tata photon advertisement the downloading speed is upto 3.1 MBPS When contacted customer care for the same they keep there fingure on word "" upto 3.1 mbps" .However they don’t hesitate to say "sorry " on any complaint . I think there sorry is complete meaning less.
also they can write the mail that your issue is resolved irrespective of fact that your problem is not solved or your query is not answered properly
My Feedbacks
1) Worst Performance
2) Worst customer care
3) Don’t have any automated option with which you can judge the speed
I sincerely advise others don’t buy Tata photon
even if any one give you free device then also don’t subscribe.
I am sincerely not expecting such quality service from Tata Group

TATA INDICOM/TATA PHOTON — Request for cancellation of TATA Photon. It is taking around 3 weeks.

Hi, I have used TATA Photon plus broadband services. I requested for cancellation on 2-Dec-2010. But customer service said it will get disconnected. But they ended up saying it got barred on 13-Dec-2010, no input and output calls can be made and said it got completely disconnected on 21-Dec-2010. Even though I have not used services after 2-Dec-2010, they are saying, I have to pay the amount. For activation it takes only one hour and for cancellation it takes 3 weeks. Even I am not able to contact customer service through phone, it says invalid account number or phone number. I am not even able to pay the amount using internet or phone service as it says, invalid account number. I am just communicating through emails as I deputed to abroad on job purpose. What action can I take. Please advise.
Thanks
Ram

Tata Photon+ — cancellation

I have got a Tata Photon+ with my new acer laptop. The dealer(FocuZ Computers, Kollam) inform me that by paying Rs750 the device will be activated and first month rent will be free. But later then i came to know that here there is no service for photon+. and i got a bill within 15 days. I payed the bill and i request to cancel the connection on 17/01/2011. But till no further actions have been taken by them and i can able to use my photon. this complaint is registering through the above mentioned tata photon device.
My a/c no:[protected]
my Tata no: [protected]

Dear friends,

I regret my decison to go for Tata Photon card. (not one three)

I was using Tata photon card and no issues with the speed as this was sued for general browsing only. I misplaced my card (firsttime) and when i approached the Customer care center near by my house they suggested to go for new temporary card (cheaper one with slow speed) and keep this on Hold for three months. However i found my old card in weeks time and approached the same centre to cancel my new temporary card. also i had called up the customer care center regarding request for cancellation of new temporarily card. Please note that i never had chance to use the new card since i found my old card. however temporary card was not cancelled for unknown reasons and i was getting bills for five months and finally i had to pay five months bills to cancel my temporary card.

Agin I had lost my Tata Photon card and when i approached their customer center which is nearby to my house they had asked me to buy new Tata photon card and cancel the previous number. I had requested them to cancel the old card after making payment for all balance and brought new one after paying full equipment charges. My package was for 950.

But unfortunately the new Tata Photon equipment stopped working within one week and this was informed to customer care center as well their office near by to our house. However, when i received my bill i noticed that they had charged for entire month even thou my new card was damaged and they had acknowledged my complaint. Also another shock to see that instead of canceling my old card they had put my old card on Hold. I was informed by them that i had pay the balance payment including Hold charges to allow them to make cancellation. with no option i paid the entire bill and requested them to cancel the cards (both)

I had another shock after three months when one lady called me and informed me that three months Hold period is over and now from next month onwards they will start charging for entire amount. I tried in vain to explain that i had never made any request for Hold and instead requested them to cancel the service for Old card for which i have already made payments twice even thou i had not used their service and also made request for cancellation by telephone/ email and in person at their center nearby to my house.

In spite of my request i had received another bill including HOLD period charges plus full month charges. When i approached their customer care center on phone i was informed that unfortunately my requests for cancellation was not registered in their system and only option would be to pay the Bill amount to cancel the service. Since i have busy schedule and would not like them call my home in my absence. I opted to make payment for entire period even thou the service was not used for six months. I sent the scanned copy of payment along with request for cancellation. I received acknowledgement that my request is received and my card is canceled.

However now after two months, I am receiving another Bill from them. I was informed that it takes three to four days to cancel and 15 days payment had to be made after making cancellation. Now i have decided to go legally since it appears that their greed for money and also no gurantee that they will send one more bill. Trust me i have recived one more mail saying that my services are being restored thou I have not made any request.

Altogether, After making my first request for cancellation i would have paid more then rs 5000 as payment without using their service. this apart from making payment (35000 old card and 2700 new card)for new Photon card equipment.

I have great respect for Mr.Tata and this was one of the reson i use tata products, alos I had no issue with speed and would have gone for another card for my use but with my above experience with their Tata Photon cards, I decided not to go for tata product any more.

Conclusion : Tata Photon Hyderbad has no Business ethics.
Tata Photon in Hyderabad has no facility for cancellation of services. They will keep sending the bills even after cancellation and their Bill department which is filled with CRIMINALS try to collect payments even thou you have made balance payments for cancellation and they will keep sending bills/ emails/ calls as you see in news about Credit card payments collection agents.
Their customer care will reply with greetings but will make no effort to solve your issue and instead will leave the issue with criminals to collect the payments any possible way.

Regards,

Sudheer babu

sir,
i have got a tata photon+ with my new acer laptop. the dealer(Sun Systems,Gulbarga) inform me by paying Rs.750 the device will be activated and one month free after one month it will be disconnect. But latter then i came to know that it will not diconnect & i got a bill Rs.561.i payed the bill & i request to you sir pleace cancel the connection on 3/4/2011.this complaint is registering through the belove mentioned tata photon+ device.
My A/C no.:[protected]
My Tata Photon+ no.:[protected]

Hi,

I used Tata Photon+ since December 18, 2010. l got this connection from Kerala and now I have moved to Bangalore.

I used this connection till January 27(or 28), after which Tata Photon+ suspended my Internet services saying that I had not paid the bill for 2 months, whereas I had been using the same only for 40 days.

Moreover, within that period when I shifted to bangalore, the Photon+ services were suspended for a further 1 or 2 days saying that it usually took this much time to activate, since the address verification was not completed. This was during December (29 or 30).

Above all these, I didn't even get the two bills which I was supposed to pay.

So I decided to cancel my connection and made the payment to Tata Photon+ on March 12, 2011(approximately). After this I phoned the Photon+ customer care multiple times and asked them to cancel my connection.
But whenever I contacted these Customer Care people, I was told that they would transfer my call to some manager in charge of cancellation. And always I had to wait for 3-5 mins, after which they would say that the managers number was not connecting and that they would arrange a callback the very next day. This callback never happened.

Now I have got a message from the Photon+ team that they have sent me my bill for my Photon+ usage (which I haven't received again!) and that I should pay the same for continued usage. I am not concerned about the continued usage part, but I haven't used the Photon+ service for almost 2 months and now they expect me to pay for that.

I was not expecting such service from Tata, which is a very reputed brand.

Here are my details:
My Tata Photon+ number - [protected]
Email id - [protected]@gmail.com
Alternate contact number - [protected]

Tata Photon Plus — PROCEDURE FOR CANCELLATION OF CONNECTION

I HAVE PURCHASED PREPAID TATA PHOTON PLUS WITH GO DATA PLAN. I AM REGULARLY FACING DIFFICULTY IN CONNECTING BROADBAND SPEED. ALWAYS SPEED REMAINS @155 KBPS OR LESS.

KINDLY PROVIDE ME A PROCEDURE FOR CANCELLATION OF TATA PHOTON PLUS CONNECTION NO.[protected] AT THE EARLIEST PLEASE.

Tata Indicom Plus Team,

I'm Tata Photon + customer from the last 10+ months. l got this connection from Kolkata and now i have moved to Bangalore. Soon i will be going out of country for long time and during this period i don't want to use Tata photon +.
I don't even want to put my Tata Photon + number in safe custody as its chargeable (Rs 75 pm).
Here are my details:
My tata photon + number - [protected]
My tata photon+ account number[protected]
Email id - [protected]@gmail.com
Alternate contact number - +[protected]

I have got a Tata Photon+ with my new lenovo laptop. The dealer inform me that by paying Rs750 the device will be activated and first month rent will be free but i got 653rs/- and next month i got 1430rs/- bill. . I payed the bill and i request to cancel the connection on 13/06/2011. But till no further actions have been taken by them and i can able to use my photon. this complaint is registering through the above mentioned tata photon device.i seriously upseted by the service. pls deactivate it
My a/c no:[protected]
my phone no:[protected]
my mobile no. [protected]

Dear Sir,
My name is suresh from Hyderabad, i have took TaTa photan + on 13 th December '2010 . My Tata photoan + numbere is [protected]. I requested to block and cancelation but they didnt cancelation . The Tataphotan help desk guys asking to pay 2 months amount then only we are going to block and cancelation. then i have paid 2 month amount to block and cancel.

Still i am getting calls from bill pay ment help line saying your bill was generation you need to pay money ...

I am getting lot of calls from Bill Payment help desk and i am getting lot of distrubing..

Please help me on this .. sir i didnot use one time also Tataphotan + ..you block Tataphota + then still your asking to pay money ..

Please resolove this issue and i am looking forward with your services ..

Thanks
Suresh
Email-id : suresh07.[protected]@gmail.com
Contact numbere is : [protected]

Dear Tata Photon Plus Team

I have been using Tata Photon Plus for the last 1 year. Now that I have shifted to my home town and as there is no services in my village, I will not be able to use Photon Plus. Thus, I request you to cancel my connection. I have paid the bill due on March 2013 even when I had not used the service for that month since it is not working in my village.

The details of my connection are as follows:
Photon Plus no: [protected]
Account no:[protected]
email: [protected]@gmail.com
mob: [protected]

I have been using Tata Photon Plus USB Stick since 2011. Since I have to travel out of the country for few moths at a stretch I was told that I could Safe Custody facility for 90 days in a year. Now I am overseas and wrote to them to place it in safe custody and they are now saying that since I have during 2010, 2011 and 2012 have availed of Safe custody for 180 days I am not entitled to it. They are now saying that one can avail of Safe Custody for a maximum of 180 days during one's life time or till such time you have the modem.
This is the first time I am witnessing that a TATA Group is going back on its commitment.
Its absurd. I have decided to switch over to some other Service Providers. I cannot trust them.
S Ghosh,
Austin, Texas, USA

TATA PHOTON IS WORST SERVICE PROVIDER IN THE COUNTRY AS OF TODAY.
ABOUT SIX MONTHS BACK I HAD CANCELLED MY SON 'SIDDHANT MIDHA's' TATA PHOTON CONNECTION NO: [protected], ACCOUNT NO:[protected]. I HAD USED THEIR ONLINE CHAT SERVICES TO CANCELL THE PHOTON CONNECTION. BUT SOON THEREAFTER I KEPT RECEIVING CALLS ON MY MOBILE No ON REGULAR BASIS FROM TATA PHOTON CUSTOMER SUPPORT DEPTT AS TO WHY WE WERE CANCELLING THEIR CONNECTION. I TOLD THAT SINCE MY SON IS NOT USING IT THEREFORE THIS CONNECTION WAS NOT REQUIRED ANYMORE AND IT IS FOR THIS REASON THAT I HAD REQUESTED FOR THE CANCELLATION OF THIS CONNECTION WITH IMMEDIATE EFFECT. I HAD EVEN PAID THE LAST OUTSTANDING BILL BEFORE REQUESTING FOR CANCELLATION OF THE CONNECTION.
THEREAFTER I RECEIVED NUMEROUS CALLS FROM TATA PHOTON ASKING ME THE REASON AGAIN & AGAIN AS TO WHY I WAS CANCELLING THE CONNECTION. I HAD EVEN GOT ANNOYED WITH SOME OF THEIR CALLERS AS TO WHY I WAS BEING HARASSED UNNECCESSARY FOR A SIMPLE REASON THAT I HAD REQUESTED FOR THE CANCELLATION OF THEIR PHOTON CONNECTION, I HAD EVEN THREATHENED TO TALK TO THEIR SENIOR’S IF THEY DINT STOP CALLING ME AGAIN & AGAIN. THEREAFTER I STOPPED RECEIVING ANY FURTHER CALLS FROM THEM. BUT IT DID NOT STOP THERE. SINCE THE LAST COUPLE OF MONTHS I.E FROM AUG, 2014 ONWARDS THEY STARTED CALLING ON MY SONS ON HIS MOBILE NUMBER WHICH WAS REGISTERED WITH THEM. THEY HAD EVEN SENT A BILL TO OUR RESIDENCE IN GHAZIABAD WITH A CLAIM AMOUNT FOR Rs.1684/-. WHEN NO RESPONSE WAS RECEIVED BY THEM FROM MY SON’S SIDE AND WHEN THEY UNDERSTOOD THAT BY NO MEANS WE ARE GOING TO PAY FOR THE BILL, THEY RESORTED TO ANOTHER UNFAIR MEANS OF TRADE PRACTICE i.e THEY SENT US A NOTICE THROUGH THEIR ADVOCATE Mr.ABHISHEK CHANDRA MISHRA (OFFICE- 2nd FLOOR, 66, BABAR ROAD, BENGALI MARKET, NEW DELHI-110 001) WHO AS PER THE NOTICE LETTER SAYS IS A SUPREME COURT LAWYER. THIS NOTICE HAS A REF NO: TTSL/Conc./OCT-III-2014/E-1118, DATED: 24.10.2014. THE PHOTOPROOF OF THE NOTICE LETTER IS ATTACHED ALONG FOR EVERYONE TO SEE FOR THEMSELVES. THE NOTICE SAYS THAT, “AS PER THE TERMS AND CONDITIONS EXPRESSLY AGREED UPON BETWEEN YOU (i.e MY SON SIDDHANT MIDHA) AND MY CLIENT (i.e TATA TELESERVICES LTD), YOU WERE BOUND TO MAKE PAYMENTS ON TIME AGAINST THE USAGE OFYOUR PHONE. HOWEVER, YOYU HAVE FAILED TO ADHERE TO THE TERMS OF THE PAYMENT AND YOUR ACCOUNT IS OVERDUE. AS PER THE RECORDS OF MY CLIENT, AS ON DATE A SUM OF Rs.1694/- IS DUE AND PAYABLE BY YOU TOWARDS USAGE AND OTHER INCIDENTAL CHARGES, WHICH YOU HAVE FAILED AND NEGLECTED TO MAKE PAYMENTS DESPITE NUMEROUS DEMANDS AND PERSONAL FOLLOW-UPS BY MY CLIENT”..
“IN CASE YOU ARE INTRESTED IN SETTLING THE MATTER AMICABLY AND OUT OF COURT BY THE AFOREMENTIONED PROCESS OF CONCILITATION AS PRESCRIBED UNDER SECTION 62 OF THE ARBITRATION AND CONCILIATION ACT, 1996, YOU ARE CALLED UPON TO ATTEND THE CONCILLIATION CAMP BEING ORGANISED AT 17, M C SETALVAD CHAMBERS BLOCK (ARBITRATION ROOM), SUPREME COURT OF INDIA, NEW DELHI - 110 001 ON 30.10.2014 BETWEEN 11.00 A.M TO 4.00 P.M. HOWEVER, IN CASE YOU FAIL/AVOID TO COME FORWARD FOR CONCILIATION ON THE SAID DATE, THE PRESENT INVITATION SHALL BE DEEMED TO HAVE BEEN LAPSED/ REJECTED AND THE COMPANY SHALL BE AT FULL LIBERTY TO INITIATE APPROPRIATE LEGAL PROCEEDINGS, AGAINST YOU FOR THE RECOVERY OF ITS LEGITIMATE DUES, AT YOUR ABSOLUTE COSTS, RISKS AND COSEQUENCES”.
WHY I GAVE THE ABOVE COMPLETE DETAILS IS BCOS I WANT EVERYONE TO KNOW THAT HOW LOW TATA TELESERVICES LTD HAS STOOPED DOWN TO IN ORDER TO SAVE ITS EVER ERODING CUSTOMER BASE BCOS OF THEIR HIGH HEADEDNESS AND THEIR GUNDA TYPE APPROACH & STYLE OF WORKING. . ITS A SHAME THAT AT 'TATA’s THERE IS NOT EVEN A SINGLE SENIOR PERSON TO LOOK INTO HOW THEIR Co's NAME IS BEING MIS-USED BY THEIR WORKING STAFF WHO ARE HANDLING THE CUSTOMER SUPPORT DEPTTS OR WHO KNOWS, IT MUST BE TATA ITSELF THAT IS PROMOTING SUCH A DOWNGRADED WORK CULTURE WITHIN ITS OWN Co.
IF WITHIN THE NEXT 24 Hrs THE ABOVE STATED SO TO SAY LEGAL NOITICE IS NOT WITHDRAWN OR TAKEN BACK BY THE TATA TELESERVICES LTD AND ALSO IF AN UN-CONDITIONAL APOLOGY IS NOT GIVEN FOR THEIR MIS-BEHAVIOUR WITH US THEN WE SHALL HAVE NO OPTION BUT TO APPROACH THE CONSUMER COURT AND ALSO THE POLICE WITH OUR COMPLIANT & GREVIENCE IN THIS MATTER. THE BALL IS NOW IN TATA TELESERVICE’S COURT. I HOPE GOOD SENSE PREVAILS IN THEIR Co AND THEY WOULD DO THE NEEDFUL TO TAKE STOCK OF THE SITUATION IN ORDER TO BRING SOME SANITY TO THEIR WORKING STYLE AND WOULD TRY TO SOLVE THE CURRENT SITUATION..
A VERY ANGRY & AN AGGREEVED CUSTOMER
SANJEEV MIDHA & SIDDHANT MIDHA

Tata Indicom Plus Team,

I'm Tata Photon + customer from the last 4+ months. l got this connection from Kolkata and now i have moved to Gangtok. Soon I will be going out of country for long time and during this period i don't want to use Tata photon +.
I don't even want to put my Tata Photon + number in safe custody as its chargeable (Rs 75 pm).
Here are my details:
My tata photon + number - [protected]
My tata photon+ account number[protected]
Email id - [protected]@gmail.com
Alternate contact number[protected]

i cancel my postpaid to prepaid plan. pleas help me.

Dear sir,
This is to put into your notice that I have purchased Tata photon Device from Croma,Crown Interorz Mall,Faridabad with the following Acc No[protected] and the No. for the device is [protected] on this regards I had asked for a plan named Tata Photon Plus Day & Night Plan priced at Rs 950/- and includes 3600 min during the day and 5400 min at night instead of this I have been given a plan which says 2GB usage in the afternoon and 10 GB usage at night.I have been using my device according to the plan that i had opted for and my current usage has exceeded over 19GB of which i was not even aware and my net connection has been disconnected without prior information.I am putting the same mail on TRAI(Telecom Regulatory Authority Of India) as well lets just wait and watch what do they have to do or say in this regards And Tell me something why would I opt for such a connection which is not even available in the brochure provided by Tata Photon Plus guys that’s common sence.I am really very much exhausted and my pockets is not going to allow spending Rs 4000/- over a net connection.This is a clear case of fraud from Tata’s Side.
Plz do the needful on urgent basis as I can not stand it any more.
Response Awaited!!!

Thanks&Regards
Akshay Gupta
91 [protected]/[protected]

is it possible to pay tata photon postpaid bill using itz cash card ?

awaiting of the response of Tata Photon Plus mobile Broad Band