Tata Photon Plus — Tata Photon Plus takes money and do not give any service

 
8 Reviews
Kolkata, West Bengal, Kolkata District, West Bengal, India
 AHANA2011
Tata docomo number - [protected]. Am not getting any connection since 18th june 12 pm. I called the customer care twice, first they said there is an outage in my area and hence services will be restored after 30th june (so i need to pay the bills from 22nd to 30th june for using no data!!) Again she rectified her statement by telling that connection would be restored if i reload top up or when my billing period ends and the next starts that is on 23rd june. If thats the case then why am i not getting any signal? Am not talking about speed issues, am not getting any connection, thats it! 2nd time i called help desk, another lady told me since am using WINDOWS 7 OS i am facing such an issue and so i must contact a hardware engineer. Then i said that never did this problem rise in my 4 years association with photon plus as a customer. She said she cant help!

Currently am using the 6GB 950rs cap plan. I understand speed can be slow if the data has been consumed, but whenever i am inserting the usb stick or dongle in the laptop and trying to connect it shows "the device has been disconnected or is unavailable". I am not able to get any signal in the device and now its just lying on the desk and is of no use to me.

If you guys just need money then you must give services too or tell me why is the problem happening? Bills r paid, still am not getting any connection. I need the connection ASAP.
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Comments

Tata Photon is the worst. They do not provide Internet speed as they claim. It is never beyond 300kbps. Worst part is if you want to cancel their connection, you will not find a single person to accept your cancellation request. They will keep on buying time giving you options and billing you. They billed me 4 months for nothing after my cancellation request and when i stopped paying, they started sending threatening letters. They even threatened my old mother who stays alone in my Kolkata address. Think times and again to buy Tata photon
Dear Ahana,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear SHG,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
My 10 digit number is [protected]. Contact number [protected], email- [protected]@rediffmail.com
Dear SHG,

We have forwarded your complaint to the concerned department. Please bear with us in the interim.

Thanks and Regards
Customer Care
Tata DOCOMO.
u know just as tata not working i had to take MTS connection again as all my work is internet dependent and if tata starts giving unreliable services, i cant pay their bills as i wont be earning anything then without internet. for the last 4 years am using same connection but this time it really made me mad
Dear Ahana,

As per our discussion over call, please be informed that your concern has been resolved.

You can write to us at [protected]@tatadocomo.com for further assistance.

Thanks and regards,
Customer Care-Tata Docomo.

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    Tata Photon Plus - Tata Photon Plus takes money and do not give any service