Tata Photon Complaints & Reviews

Tata Photon Plus — poor speed, fraud service

tata photon plus
(high level fraud+high cost+very very high level low speed+poor team work+ very poor customer service+++++++++++++++++++++++++++++++++++++++......................

offers internet speed upto 10kbps.... 20 times slower than current wireless technology.... these lines are suitable for tata indicom plus(name only got plus others are minus)

finally i will tell from all users of tata products
say "TATA" to it's products.... otherwise beat them with "BATA"

Tata Photon + is not at all transparent. They can generate any amount of bill any time. I never manage to get through using toll free call number. When I use tall number, it gets connected very fast. They are not solution provider rather they are problem creator.

When I try calling the Nodal Officer for complain, he drops the call. There is no one to listen to the complain of the customers. Have they become begger? They are just snatching away extra money from the customers. Is there any solution to this problem.

Tata Photon Plus — Tata Photon Plus Fraud

Dear Sir,

I bought an tata photon plus prepaid connection no. [protected], At that time tata promise me to give an 4 gb download free at only rupees 300/- for one time only, I bought the device and Tata Photon Plus was failed to avail this scheme for me I raised ticket with customer care at 12 Aug 2010 ticket no. NTT[protected], they told me that they will give me the resolution in max 3 days and from us anyone will call you on your mobile no. I wait for the call and when I confirm with customer care I got that my ticket is closed and reason mentioned that I didnt respond to the call, I dont have any other option then I open a second ticket with customer care NTT[protected] and they insure me it will not happen again and again it closed without any resolution or any call. anyone please help me what leagal action I can take against this fraud company.

INDIA SERVICE CENTER — FRAUDULENT schemes

This person Named "Dipankar Das" phone number "[protected]" FRAUDULENTLY presented me this scheme of earning money from home by sending sms and asked me to submit the admission money into the account in below mentioned account:
STATE BANK OF INDIA
NAME : NIBHA DAS
BRANCH : MIRZA
NO - [protected]
CODE - 5242
I did what I was asked after few telephonic conversation on the above mentioned number with below mentioned details:
Payment confirmation number: 5670376
Time: 14:55
Payee Bank: IDBI
Customer Id: IND004878VVVRQCAZ/20048
User name : IDNIASER[protected]VCVD
After this transaction the person never contacted me also never picked my phone.
kindly help me with all the options i have against this person.

FRAUDULENT schemes
This person Named "Dipankar Das" phone number "[protected]" FRAUDULENTLY presented me this scheme of earning money from home by sending sms and asked me to submit the admission money into the account in below mentioned account:
STATE BANK OF INDIA
NAME : NIBHA DAS
BRANCH : MIRZA
NO - [protected]
CODE - 5242



If he will tell u nethng like i told him to do dis he dis tht ... thn tell him to make a conference wid me...




MY No. is
[protected]
call me netym

Deepesh golash

TATA PHOTON (INTERNET DEVICE) — NOT RESPONDING ON REGISTERED COMPLAINT BY CUSTOMER CARE

SIR,
MYSELF SANGAM VARMA STATING ON THE BEHALF OF MY YOUNGER BROTHER Mr.ATUL KUMAR.
THAT ON DATED.7/4/2011 HE PURCHASED AN INTERNET DEVICE OF TATA-PHOTON MEID:A000002D4D188E FROM SAMPARK ENTERPRISES(AUTHORISED DSA FOR TATA TELE SERVICES),WHICH WAS OFFERED BY AN TELEPHONIC COMMUNICATION.
THAT AN AGENT WAS COME TO MY RESIDENCE WITH DEVICE AND COLLECT ALL THE NECCESSARY DOCUMENTS i.e. ADDRESS PROOF & I.D.
THAT ONWARDS SUCH DATE THE SERVICE OF INTERNET WAS FREE FOR 100mins WHICH IS GIVEN BY THE COMPANY FOR VERIFICATION OF DOCUMENTS. AFTERWARDS I RECIEVED A VERIFICATION MESSAGE ON MY CELL.
THAT AFTERWARDS ON THE 4th DAY FROM THE CONNECTION OF THE INTERNET SERVICES DISCCONNECTED.
THAT AFTERWARDS I INFORMED MY AGENT SEVERAL TIMES AND ALSO MADE AN COMPLAINT AT CUSTOMER CARE COMPLAINT NO.[protected] BUT TILL THE DATE OF COMPLAINT NO ACTION WAS TAKEN.
THAT I GONE PERSONALLY TO MEET SUCH AUTHORISED AGENT BUT THE GIVEN ADDRESS WAS NOT FOUND.
THAT I DOING MY BUSSINESS THROUGH INTERNET AND SUFFERED SOME RESONABLE LOSS AND MY TIME AND MENTALLY AND PHYSICALLY HARRASSED BY SUCH AN SERVICE.

THAT CURRENTLY I AM USING SAME INTERNET SERVICE WHICH WAS PURCHASED FROM TATA-PHOTON SHOP.
THAT I WANT TO RETURN THE UNUSE DEVICE AND ALSO MY MONEY.

REQUEST TO TAKE NECESSARY ACTION IMMEDIATLY IN SUCH ABOVE MENTIONED CONDITIONS.

SANGAM VARMA
[protected]

Customer Care
Tata Indicom,

For your kind information i am using the same internet service on such failed verified documents.
I am asking that how it can happen when such relevant document is failed and in such case how you can
give me justice. This is my another Tata Photon MEID-A000002D4D1044 whic is currently in use.

Tata Photon+ — Fraud

I was Buy Tata photon+ No.[protected]. and it was Sell by Mr. Anuj Mishra. and they told me.. u have pay Rs.1200/- and u get 3 month without rental plan for 3 month limited unlimited plan at 3.1 Mbps speed. and after three months Rs. 750/ month bill cycle start. i was say OK..i told him.. give me the details in written.. he told me .. sir i give to you. day after tommorow. then i gave Rs. 1200 & my passport id to Mr Anuj Mishra and he give me the device next day.. i ask for the plan details in written.. he told me sir i give it to u tommorow. and i call him.. many times but he never picked my phone..and also the Tata Photon+ data card plan is different.. and bill cycle is start from 3 rd month and it is not unlimited plan it is a 5 GB at 3.1 Mbps and then speed will be slow at 128kbps. i was to customer care but no body listen. then i decide.. stop using the device. but after few months company call me and ask for dew bill.. i told him that Ur employ Mr Anuj .. was lie to me.. first u talk to him and then with me.. but they threat me for illegal action against me. i told him do what u want. but i will not pay the illegal bill.. until u not taken the strict actin against Mr. Anuj Mishra.

From,
Dr Deepak Kumar Singhal
Ghaziabad

Hi Sir, I start using Tata Photon Plus (2 G) from the past 1 year. I mostly recharged it by a limited data usage only, but on 30/06/2013 i recharge it by Rs. 750(Rs.750/- 3GB Data Unlimited – 30 Days validity). I was told that after using 3 GB, the speed will go down a little bit, but can browse internet unlimited.

Daily i get a message of my Photon balance out of that 3 GB, and once that 3GB balance was over(on 3rd of July, 2013), i could not access internet at all. The next day, on 4th of July 2013, i called up customer care department and told them the problem. That customer care executive told me to change the setting, i changed the settings as per his instruction while I was still on the phone, but that didn't help. I even reinstall the software, but still that didn't help. Finally, he told me to go to the nearest service center if there's any defect/glitch in the hardware or, if there's any other issue.

The next day, on 5th of July, 2013, i went to the nearest service center(which is located in Brahman chowk, Pune). The guy who was in that center was trying figure out the problem for about 30 minutes and finally said that the device was working fine, the reason I couldn't access internet was due to insufficient balance(zero balance). I told him that i recently recharged with unlimited usage plan, and even if that initial balance(3GB) was over, the speed may go down alittle, but should able to access internet. He then said, "Well, maybe there's another problem. I'll lodge a complain for you and you'll get a call from one of our Customer Care Executives within 24 hours."

The next day, i waited impatiantly but didn't get any call. I still didn't give up. I waited for the next whole week and in the mean time, i kept on checking if i could connect into the internet by chance, but in vain. I still neither get a call from them, nor the able to connect into the internet.

This was not the first time i faced this type of problem. Earlier also the same kind of problem happened(I don't remember the date exactly), that day too i called up the customer care and told me the same thing, but instead of going to their service center, i recharge it and it was working find again. I didn't suspect suspect any fraudulent at that time.

But now, i strongly believe that Tata Docomo is playing some dirty tricks with their customers and snatch their money from their back. Even now, if i recharge it again, i'm pretty sure that the device will work again.

I'm really tired of calling their customer care as well, they never try to listen the actual problem.

Please do something so that they will not cheat any more customer.

My Device Number is [protected].

Thanks.

Note: Apart from that complaint, I would like to add a note that their internet usage meter is also going too fast. Even when i browse only facebook just about an hour, about 200-250 MB of my internet balance was deducted, I really have no idea how it goes too fast. When i tried to trace my usage, i couldn't trace it too. Initially, it never goes that fast. If i access only facebook, then sometimes i used 500 mb for the whole months too, but now 2 GB is also not sufficient.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per the discussion, we would like to inform you that the complaint docket number TEST12021946 has been registered.

Further, we request you to kindly mark an E-Mail to [protected]@tatadocomo.com.


Thanks and Regards,
Customer Care
Tata Docomo.

Even I faced the same problem, I registered a complain in their appellate also but got no response even after 2 months passed.

Tata photon sucks a big time...

Thanks, i appreciate that, but what is the point of looking for a solution while even the validity is already over?? I've been waiting for weeks hoping that the problem might be solved, but nothing happened so far...

Hi Speed Internet in Remote Area
How to get 3g speed in remote area, Watch in the following youtube video:
http://youtu.be/JYt6NnHhzpo

Not able to access internet

Array

Tata Photon Plus — tata photon device defective

Hello sir,
I am n.krishnamachary purchased a tata photon device 18 months back, soon after the purchasing i found that the device is not working properly and connecting on very low speed such as 20 to 30 kbps per second, soon i lodge a complaint to customer care after two days a person came and checked the device and confirmed that the device is defective. he stated that the device will be changed with the new one in two days as he informed to his technical officials and the information also recorded in their computer database. from after i tried to contact them so many times but there is no proper information from customer care, i have sent emails to their nodal officers also even tho no use, it is going to be 18 months i have paid so much of money even after not using my device. They are very prompt to send the bills, due date reminders and service restriction alerts, they send their recovery persons to get their amount without fail but they did not solve my problem still. i am very sorry to say tata photon is very worst in service and very prompt to squeze money from their customers.

Hi,

We request you to kindly provide us your connection details at customer.[protected]@tatatel.co.in, which will assist us in doing the needful.


Thanking you

Customer Care

Tata Teleservices Limited

Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per our discussion over the call, we would like to inform you that your concern regarding slow speed has been registered vide docket number[protected] and will resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

There is only one solution for your problem-

First call to their customer care, ask their executive to transfer call to your superviser, Then state him whatever you want to say with your heart, Ater that go to nearest tata photon franchisee collect some people then break and lit the device in front of their employees and potential consumers.

I have done the same thing this will give u lot relief.

Tata Photon + — Photon + Not working

I have recently upgraded to Photon + from plug to surf but that does not work in another place other than home network.

And you to try to call there call center they could not solve it

Tata Photon — Photon not working

Sir ,
I am Pushpraj Singh . i have used tata photon ..
it will not working for 2 days. i will try to cummunicate wiith customer care but i will not satisfied....
plz do some thing

Tata Photon+ — not working

I am C.S.SUBRAMANIAM ([protected]) Bought Tata Proton + for my outside use
particularly in my Kodambakkam Office which is also in hot of the Chennai City. I am staying in Mannady Area Chennai City.
While purchasing from their Thambu Chetty Streety Show room their representatives told it will work any where in india and their advertisement aslo stating the same.
I bought it for Rs.3500/-.
After purchase i try to use in my office from the 1st day to till date it is not working
i made 3 complaints and all the 3 complaints their representative from T.Nagar branch
and very clearly told it wont work in kodambakkam area and advise me to return the same and it will take one month and till that time change your plan from Rs.750 to Rs.200/m
I changed the plan and even after my repeated request no one responded.
I used the equipment in my house after one month people from tata indicom keep on calling for the payment outstanding.
Today also they are asking me to pay the due and adjust to sell the equipment to any one of my friends.
Hence Please dont purchase the equipment until check it or chek with the people frequently using the euipment.
Tata indicom won't take any responsibility for the non working of the equipment or the coverage.
They simply say cancel your subscription and arrange to sell the equipment as your own risk.
The worst treatement which i never expect from the GIANT OF TATA.

Sir,
I am jeelay singh Singh . i have used tata photon whize modem..
it will not working for 20 days. i will try to cummunicate wiith customer care but i will not satisfied...
.the concted time sowingh errar 678 the remote computer did not respond
kindly solved my problem
thanks. tata photon whiz modem no.-[protected]

Tataphoton — tataphoton plus in not working

My self Dr. suresh sathe stayng at kandivli. I have purchased Tata phton plus 2 and half months back.
Person who guided me for this was Mr. Krishna ( mobile no- [protected] ),Mr. vikas (Moblie no [protected]) . I am giving you other numbers who involved in the installation of Tata photon plus in my home. These are [protected], [protected],
Sir, the person who installed the device in my house told me that he will give me the bill next day, but he never gave me bill. He is not also picking the phone of mine. From the time of installation my device is not working.
I visited TATAINDICOM gallery near kandivli station (west). They told me that I don’t have proper documents.
When I went there with proper documents they told me that device is not working and I have to check the device.
So went to ONIDA HOUSE ANDHERI west they told me that my devise is not working and they gave replacement certificate.
When I came back to TATAINDICOM gallery near kandivli station (west) and showed them that certificate they told me that as my connection is prepaid connection my device will not be replaced.
I called at your call centre where I was advised to send email to you.
Sir from last 2 and half months I have undergone lot of physical and mental harassment by the proceedings.

My name is Dr. Suresh sathe
My moblie no is [protected]
My tata photon ( device )no [protected]
device is from EPIVALLEY ( NO- A10000040 D8849)
model is SEC-8380
MDN [protected]
replacement certificate no[protected]
jobshit no-[protected]
I expect very prompt action in this matter

with regards

dr.suresh sathe

Tata Photon — not work

my mdn no : [protected]
when i try to connect internet via tata photon error message appear like
"the remote computer did not respond."

so give me solution of this.
contact no : [protected]

Tata Photon Plus — NOT WORKS

Dear Sir,

1. Please refer to Customer ID No [protected].

2. The said broad band connection is faulty and not working since 08 April 2011. The complaint regarding fault has been lodged to customer care, Tata Photon vide Complaint No[protected] dated 09 April 2011 and Complaint No[protected] dated 10 April 2011. Thereafter several reminders have also given to the customer care, but without any result. Every time it is assured that “Our Service Engineer will visit your office soon”. After lapse of 96 hrs your Engineer came to our office on 13 Apr 2011 and after checking he declared the device faulty. He told that it will be changed within 24 hrs by our Service Engineer. As 48hrs have already past, no any person visited to our office to change the device. Our official work is being hampered due to the same and it has already been intimated to your office repeatedly.

3. It is a repeated recurring problem which has never been rectified properly. Refer our Complaint No[protected] dt 22 Feb 2011 and[protected] dt 05 Mar 2011 and also e-mails sent to your department on 10 April and 14 April 11 (copy attached) . The payment of bill is being claimed/paid despite the device being faulty which is also not justified. If the problems can not be rectified, our deposit be refunded and the device be deposited back at the earliest so that we can apply for some other better connection.

Tata Photon — not working

my name ramakrishna i have to tata photon plus

evry night 12.30 pm after not working iam call
cu.care u r agent tell to technical problems
tomorow morning 8.30AM solve this problime
but every day same prbolem repeated

i have purchase on 17/12/2011 and no response from the co as well as dealer for my free gift and the experience is very bad for the connectivity and speed even on toll free no i am not getting wright idea what to do please not my photon no [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.

Dear Customer,

We tried to speak to you personally to understand your concerns regarding the Photon connectivity issue. However, we are unable to contact you, since your call was busy.

Hence, we request you to kindly provide us your Tata Photon connection details which will assist us in doing the needful.

Further, we request you to kindly mark an E-Mail to [protected]@tatadocomo.com for any assistance.


Thanks and Regards,
Customer Care
Tata Docomo.

i am pursuing my post graduation from rayat college railmajra(ropar), , , internet is very much important for my study, , thats why i hav purchased tata photon plus from my hometown mohali, , it works well in mohalli, , but when i entered the college premises it stopped working, , its my humble request you to plz forward my complaint to the higher authorities to provide tata photon internet service in this area, , , , many of my friends have changed their tata photon wireless broadband to other like RELIANCE but i dont want to change it to RELIANCE, , , ,

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As discussed over the call, we found that the alternate number mentioned in your account doesn't belong to you. Hence, we request you to kindly provide us your alternate number and feasible time to call you for further proceedings.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

There is no need to complaint here and there. This way you wont get your money back, not from Tata DOCOMO, i'm sure. This Krisha Impex is a big Tata Photon cheater and i bet Docomo knows them very well because some way or other, it is giving them business. The ONLY SOLUTION is that take some people with you, go to 21J Prince Bakhtiyar Shah Road (its in the alley opposite Nabina Cinema Hall in Prince Anwar Shah Road). You will find that Krisha Impex doesnt have a proper office. They have just rented a small room in the ground floor of a building to run this fraudulent business and you will be surprised that this business is run by a lady named Marie. If you and your people tell them very strictly to refund your money for the device, otherwise they will face serious consequences, they will give it back, because they are actually some coward people, being safeguarded by this corrupt system and some busy people who do not have time to go and check their whereabouts as well as cross check whether any of such plan exists. I GOT MY MONEY BACK IN A WEEK IN THE SAME WAY.

Aircel — number not activated in spite of me paying the amount

AIRCEL:i paid my mobile bill on 11th august 2010 online and the amount is credited for them twice since i had a failure notice on my first payment..my bill is 286 for last month and i had paid 572 totally but my number is not activated yet..my number is [protected]..and the reason they give for my deactivation is also not convincing..please take necessary action

Why don’t you visit the nearest Aircel outlet and report this issue. I am sure you will get a resolution.

Dear Mr.Mubeen,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Walele,

As discussed, we would like to inform you that your local reference verification is pending; hence we request you to kindly visit your nearest Tata Docomo outlet to submit your local reference details, to get the needful done.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.


Thanks and Regards,
Customer care,
Tata Docomo.

Dear Mr.Sharma,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.

Dear Customer,

As per the discussion, we would like to inform you that as per our records we found that the cancellation request docket number[protected] has been registered on 19-JUL-2013 and your connection will be cancelled within 15 days.

Further, we would like to inform you that there is an outstanding amount of Rs. 1151/- in your account and request you to clear the same ASAP.


Thanks and Regards,
Customer Care
Tata Docomo.

Last time when I paid the outstanding of 654 I was assured that my photon will be disconnected yet they generated the bill again and not 654 but 1151. Am I a fool? I will not pay the amount this time. my photon is in the box, no one is using it but your executive is lying to me saying that you are still using the photon. I have even uninstalled the photon software.

Hi Shivam, I am facing the same problem like you in relation to the tata photon problem request you to get in touch with me Name: Jayan Mathews Contact: [protected] need you advice in case you have been successful in getting the connection disconnected. I had disconnected my connection in June but kept on recieving bills for July and August and now see to have accumulated a charge of 1343 inspire of not using their service.

in case not would suggest a joint action as it may be a case with many customers

photonplus — speed of photonplus

the company sold the photonplus having speed of 3.1mpbs but now they say it is not possible due to so many other reasons.now they says that the speed of above .3to.6mpbs is okey. you dont require more than that.what should i do now.

Tata Photon Plus — connection,no response

i never get bill on time,connectivity fail every 2nd minute,when i call to the complain no they said my connection is not activate,i have to go to the dealers office,they can not come, but they are making giving bills.

TATA — Experience with tata photon

Dear All,

Let me explain my 4 months experiences with TATA PHOTON PLUS([protected]).

1. Fraudulent started from first day just after I given cheque/Payment. They committed me to give me device in 7 days, And after 7 days and after thousands of phone calls, visits they daily says to deliver device to my place up to 15 days. (Have mails & calls for proof).

2. Thanks for not showing transparency on bill details.(Have solid proof)

3. Special Thanks for nodal officer (Subhna Shetty & company `Alicia`) to appoint such an Intelligent staff, they don’t have Manners that how to talk to customers and always providing wrong information(service center address).

4. Thanks for the technical staff (Dev,Tamsil,Ritesh & company)who giving me advice to format my Laptop to solve the TATA PHOTON Device problem(Later they come to know that problem was in their mind only).

5. Thanks for giving me extraordinary service since 3 Nov 2010.And very grateful for making my Deepawali very special more brighter.

6. I have use of net regularly daily 9:30 AM to 3:30PM in shares as all knows market has gone up in diwali season.Means big time for traders.Thanks for giving me more than 15000 loss(requested so many times for temporary device).Plus three days leave from my office.

7. Thanks Mr. Ganesh/Mr. Amit Moghe to realize me that I have done a blunder mistake by opting TATA Product. Thanks again for this bitter taste.

the most bloddy fool service till now. i have already complaint four time that my phone is going very very very very very much slow but till now no good service. their executive also came in absense of me and called me that it is working fine i don't know what he was doing that time. till now no good response in speed.

Tata Photon Plus — not providing the speed as told

i got tata photon plus with a plan of having speed 5 Mbps till the usage of 5 GB. If my data transfer goes beyond 5gb then my speed will drop automatically to 155kbps for that particular month. But since 2 months i am getting a speed of only 128kbps and beyond it. I have recharged the same but still i am getting a far low speed than what was promised to me. It seems like i am being cheated by Tata and there is no customer care person who can handle the problem. Moreover i dialled in customer care and place an auto request of giving a call back but its been now 3 days no one has bothered to give a call. I am really frustated of Tata service and will definitely move inside Consumer court against them.

Tata Photon Plus — Tata photon Plus not working from the day of installation

I have purchase tata photon plus purchase ( no. [protected]) from Authorise distribuor Sky Net telecom, Borivili (E)) last week & install on the desktop but it doesnot work from moment of installation, as per service person & his information server was down, & will start within next hour, so he left. Till today the photon plus is not working. I made complaint to distributor ([protected]) but never get cooperation to solve my problem. I tried the aparatus to another laptop but not work.

Regard
Yogen Lad
[protected]

TATA — NOT WORKING SPEED PLUS

MY speed plus is not working. due to this my internet is working so slowly. cannot detect speed plus and it is stopped. so please see that it works.

please discontinue tata photon + as they have cheated users, they will block speed in utorrent as i have written proof of their email which i am enclosing below . please discontinue their connection as i have done in next billing period

r.jaiswal

mail from tata enclosed below

"[protected]Monday, April 25, 2011 1:00 PMFrom: "Apex Desk E" <MDDesk.[protected]@tatatel.co.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr. Jaiswal,



Greetings! We would like to thank you once again for sharing your feedback.



We would like to inform you that the speed is restricted to 1x speed (upto 155 Kbps) for all the sites which allow you to download copyright protected contents, however for all the other sites you will get 3X ie Photon Plus speeds.



Do contact us for any further assistance. It was a pleasure interacting with you.



Regards,

Meenal Iyer

From the Desk of Sunil Batra

President Operations

Tata Teleservices

tataphoton plus — photon plus speed complaint

i have been using Tataphoton+ broadband postpaid,commited speed is 3.1mpps till 5gb of data download ,and then after 156/kbps as it is unlimited pack,but i am reciving speed of only 0.41mbps for more than 15days i have complaint to customer care several times thay reply that they are not able to process my request at that time and ask me to call again,i have also made complaint to nodal officer of Tata Tele-Servises on 23/07/2011 ,they replied through mail that issue will be resolved till 26/07/2011,but today is 27/07/2011 still problem is same.

Meanwhile i have lost my presicious time and work,i have to pay 970 Rupees for my bill and i have only used 1751 MB from 5GB because of slow speed.

I want my complaint to be resolved as early as possible,this may be problem of many who don't know where to complain so it should be taken as important for all user

Tata Photon+ — Poor Connection Speed Complaint

My previous similar complaint(# 406671) for photon+ no. [protected] was
closed on having detected a download speed of 676kbps(which I suppose
is a huge speed for a 3mbps connection within the tab of 10gb).Once
the complaint was closed,the speed slid back to its 14kbps form as
before.Is there a permanent solution or do I have to keep complaining
to get the minimum speed over & over again?

Dear Mr. Ritrisha Roy,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint regarding slow speed has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Comment By Tata Docomo

Dear Customer


Kindly provide us your Tata DOCOMO number your alternate contact number and email ID so that we can get in touch with you.


Thanks and Regards

Customer Care

Tata DOCOMO.

Comment By Me

No it is not resolved my connection number is [protected].

This is the below mail that I send to their customer care:


1. One executive of Tata Photon Plus(Mobile No: [protected]) came to my

office on 3 July 2013. He is working with "AVR Electronics Shop 1

YadavMarket Near

Nagar Nigam Office Sector 9 new vijay nagar Ghaziabad". I enquired about

the tata photon plus plans and speed in my area where I reside. He informed

me that I will be getting a speed between 2-3 mbps in my area. I opted for

this connection because of his assuarnce and because of Tata Brand name and

paid him INR 1862 in cash(2 Months advance rental for INR 900 PM of 10 GB

plan) gave him all required verification papers and got the device. So I

was more than happy as I have Airtel connection of 6 MBPS speed but 5 GB

limit so 10 GB in the same amount was very good for me.


2. On next day 4 July 2013 I got activated the connection and checked the

speed to be of 0.34 mbps nowhere near the promised 2-3 mbps as assured by

that gentle man and I got it as a shocking experience for me at least

Tatacan't do this kind of thing. I talked to one of my friend in

the neighbourhood and he said that he had also faced the same kind of issue

with the speed with tata photon plus and had surrendered the

connection as network is poor in this area. I wish I had asked my friend

earlier and would have not gone for this connection but damage was already

done.


3. On next day 5 July 2013 I called customer service and informed the whole

scenario and asked them to terminate the connection(Request[protected] as

this was of no use to me I am already getting a better speed than this

connection on my mobile itself. BTW I would like to inform you that

I wanted to have this connection to be used by my 2 year old kid for

watching online videos so anything less that 2-3 mbps is of no use. Now

once I asked for termination on next day of activation I was informed that

I will have to pay INR 2000 extra for early disconnection.


4. So a total of INR 3862 for a one day connection of 0.34 mbps speed. If

that gentle man were told me that Tata couldn't provide this expected speed

in my area I would have not opted for this connection at all I already

have an airtel connection of 6 MBPS speed only issue with this is data

limit. But I will have to suffer because of false promise of some other

person and that too in the name of Tata Brand.


5. So is this how you find scapegoat for your connection devices poor

customers are charged INR 3862 for the service they are not going to use I

will have to bear this loss for getting nothing. This connection of 0.34

mbps is of no use to me. I can't pay you INR 900 PM for not using it and so

is with anybody.


I am writing this mail just on this belief that something needs to be

fixed and Tata brand can't do this to me.


Waiting for some relief on this day light loot in the name of Tata.


Regards


Manoj Gupta

And This is the response I have received from this loot nexus of Tata:


Dear Mr. Gupta


We refer to your email dated 13th JULY 2013 regarding disconnection request for your Photon number [protected].


As per discussion over the call on your number ********** the disconnection request is already raised for your Photon number [protected] on 5th JULY 2013 and the request number is[protected]. Our Photon Care representative shall get in touch with you within 48 hours with respect to your request.


Please be informed that you can pay your Photon bill by cash or cheque at any of our Brand Store or you can also Pay Online. Please use your Photon Account Number[protected] to make the payment.


We thank you for your patience.


Warm Regards

Murali Krishna

Photon Care Team.

And finally this is the reply I have sent on the above response.

Dear Good For Nothing Murali

This was my second mistake made by me in recent past to write to you why did I write to you suckers when I already have some feeling of getting this similar nonsense reply from you guys. Obviously first mistake was to purchase this crap connection of Tata the so called big brand name.

Is there anything new mentioned in this mail that I don't know. So overall you are trying to prove (I would expect a point to point reply instead of your bragging nonsense):

1. The person who sold me the device with a promise of 2-3 mbps was an innocent representative of Tata who was helping Tata to loot INR 3862 from me. And your sucking care is not going to ask him why did he make such a promise at first place.

2. You swine asked me that why I hadn't logged a complaint regarding the poor speed in my area and for that I answered you clearly that one of my friend in the same building had surrendered his tata photon plus connection after a network engineer(Or may be motor mechanic God knows.). And to add on that when speed is 0.34 mbps I don't understand what kind of magic wend you suckers had to raise it to 3.1 mbps. When I already have another connection of airtel giving me a speed of 6 mbps in the same area and just to piss on your face my same friend in the same building now also have airtel connection and both the connections are working fine. So I was right as I didn't call you to do your silly experiments at my home with my PC and your with your bull connection.

And after getting this kind of reply from your side I am sure nothing is going to happen this was clearly a day light loot of INR 3862 done by TATA in the name of connection of Tata Photon Plus.

Don't worry there is a GOD above all o[censored]s and as this is my hard earned money and I know I am right with my stand so I am definitely sure that something BAD will happen to you Murali and your nexus boss TATA.

Enjoy working with this loot nexus but for GOD sake don't sell your craps to innocent buyers.

Shame on you Tata.

Manoj

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.

There is only one solution for your problem-

First call to their customer care, ask their executive to transfer call to your superviser, Then state him whatever you want to say with your heart, Ater that go to nearest tata photon franchisee collect some people then break and lit the device in front of their employees and potential consumers.

I have done the same thing this will give u lot relief.

data one service — account information

when i want to open my account under bbservice, it tells your user id and password are invalid. so what am i to do?

Data Card — NON ACTIVATION OF DATA CARD

I HAD BOUGHT ONE DATA CARD FROM BSNL FROM INTERNATIONAL TELECOM NETWORKS ON 25.11.2008 UNDER INVOICE NO 12908 BUT VERY UNFORTUNATELY EVEN AFTER SEVERAL VISITS OF MY PERSON TO THE ABOVE CONCERN, IT IS NOT CONNECTING TO NET.

MY PHONE NO:[protected]

Tata Indicom Photon + Card — Not Activated

We were using Tata Indicom data cards for the internet connections for last year. We intended to stop the use of these cards for next year and go for Tata Indicom Photon + cards which is advertised as faster. So old data card annual rental plan expired[protected],[protected] &[protected].

The new photon card was installed and activated for 2 days. Now the card is deactivated (suspended) saying that the due is to be paid for the old data card. Whereas all the previous bills are already settled.

While asking details of the dues, we realized that the due is shwon as the rental for the next year which we do not wish to continue for. The company is forcing us to pay the advance rental for the cards which we do not intend to use. And the new photon cards are suspended resulting into disappointment and discomfort.

Since these Photon+ cards are in use of our roaming senior executives it is affecting badly on our company business. Even after follow up for three days irrelevant answers and shifting of responsibility is the result.

Tata Photon — No control on their dealers

Tata has no control on their dealers. This dealer I was working with took money and disappeared. He almost never lifts phone or switches off phone. Once a while give me a message asking me to wait. When contacted TATA service, they have an address of dealer and no phone number !!! They said, they cannot track dealer by their name or phone number. Only in INDIA businesses such as these can survive. Poor control and wrong advertise ment. Their network speed is never 3.1 MPBPS. Its around 330 KPBS. Why government is not acting on companies that are cheating so openly?

TATA — My number is not activated even after 15 days.

I was being provided a number by my company. it was working properly. but still tata had sent me a new sim saying that its for upgradation. we are giving you this Sim free of cost. I refused still they had sent a new Sim to my company.That sim programming was wrong. so it din't got activated. Then they had sent me another 2nd Sim. they din't activated it and also de- activated my earlier Sim which was working properly.2nd Sim also din't activated. after so many compalints and one week they had sent me 3rd sim. It got prograamed after 9 days. not it has been programmed but still its not activated.
i am regularly following Customer care by phone and E- mails. They are making fake promises that your problem will be solved in next 6 working hours. but the problem has not been resolved after 13 days even.
my work is suffering from this problem. I am not able to work because of this problem.
Please take an action against my complaint.

I purchased new photon on last wednesday (15th[protected], but its not activate yet,

Tata Photon — Not Activate & TATA executive screaming me

This is Mohammed Sirajuddin, Last Friday on 4th March, I was subscribed to your TATA PHOTON network (Postpaid) and submitted all my documents to your representative Mr. Anand contact number [protected] and he promised that he will activate by next morning. Result, till now it has not been activated.


I have taken this connection to save my time from office by working from home but when I call to same executive Mr. Anand to ask why he has not submited my documents, he is doing argument & threatening me not to call and disturb and when i asked his manager number then again he is threatning me and using vulger word, on the other hand telesales rep calling me to submit my documents for that I have taken half day leave from my office and gone to one of my near by TATAPHOTON outlet, that person served me in good way but didn't help me out, adviced me to go to main branch of Kormangala to submit.


This is my first TATA product and seriously I fed up with your service, One Executive threatening me & one outlet person has not taken my documents.



Satisfied customer is best advertisement.

I am not at all satisfied, I don't want to be a part of such Threatening service provider.

I will share this experience with every one to whom i know and even to whom i don't know.

I new few more network who treat customers as a king...


Kindly take an action agians this kinda employees or else one day this will effect to your company revenue...

Today i am moving out from your network, tomorrow few more will move...

datacard still not activated — still not activated

dont take any one body reliance datacard.

because reliance is very frad company..


reliance executive number[protected]Ramesh ) he is very frad man.

Tata Photon+ — photon card

tata phototn is providing very poor customer support.this is very unfair from a company that has good will in the people .soon tata will loose the good will in the people of inidia.

I have taken a new tata photon connection and then the service got activated on dec 25, 2011.then i got the first bill on 15 of Feb.
I raised a complaint saying that I was not informed of the pro rated bill for the first month and hence raised the issue by going to tata tele services office in Indra nagar ,banagalore.
There the people are giving very poor customer support.
They even dont think in the customer point of view.

I have raised the compplaint and the complaint reference number id is[protected].They said the complaint will be resolved by 8th of Feb 2012 .But still the issues is not resolved.This is so unfair.They sent me an sms on 8th Feb 2012 ,saying the issue will be resolved in two days .BUt now the date is 12-feb-2012. still the issue is unattended.this is so unfail .tata teleservices is the worst .
dodnt go for it .

Dear Mr. Gopal,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing vide docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Certainly a bad experience with Tata Photon

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Mr. Singh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Singh,

As per the discussion over call, we would like to inform you that as per our records we found that your Photon device bearing number [protected] has been disconnected on 02-JUL-13 due to postpaid to prepaid migration and there is an outstanding amount of Rs. 1213/- and request you to clear the same ASAP.

Further, we request you to kindly mark an E-Mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

TATA Photon Whiz Prepaid — Error

Hi
I am Chandan Kumar Tata photonwhiz user no is [protected]
Please solve my problem thanku
chandan kumar
[protected]

Dear Mr. Thomas,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.

Dear Mr. Thomas,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata Docomo.

my tata docomo number is [protected],
my email id is [protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Veera,

We tried to speak to you personally on your number to understand your concerns regarding the above complaint. However, we are unable to contact you, since your call was disconnected by you.

Hence, we would like to inform you that as per our records we found that your device has been disconnected on 09-JUN-13 and the amount of Rs. 160.67/- has been already adjusted on 27-JUN-13 and there is an outstanding amount of Rs. 484.32/- in your account and request you to clear the same ASAP.

Thanks and Regards,
Customer Care
Tata Docomo.

You didn't solved my problem. Fake message for compromising me.

Tata Photon+ — Don't buy photon+

I bought photon+ and its still not activated from last 20 days. After doing verification twice and sending me sms of activation and making part of "photon family" by calling me "photoner" (making me pissed off), these guys not even registering my complaint.

Poor helpline executive, can gurantee they are not even 10th pass, are misguding me to an extent by claiming that there may be some problem with my laptop and you need to reinstall your photon application.

Now there plea is "there is some verification problem" and I need to submit my documents again.

If they want to sell this photon, they can visit your place anytime - 24*365, but they will not pay heed , once you pay them.

Pathetic.

These guys are spoiling TATA's name and should drop this name.

I urge you all, dont buy this product, or pay them only after activating.

Wake up!!!!

Please dont apologize, just give my money back.

I have given these details many times and tired of the sick treatment i got from your team.

You all are fooling your customers.

My photon number is [protected].

Tata Photon+ — off my tata photon+

lakshmi mangesh thange
tata photon no:[protected]
account no:[protected]

I want to off this tata photon+

please off my tata photon+ now

Dear Mr. Kanjilal,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.

Seems this Customer Care has a same reply for each complaints. Tuhin already provided the Account number ;still they are asking Tata number. I have seen other complaints and surprisingly the reply is same. Seems they just copy and paste the same answer for each complaints without reading through the problem customer has faced.

Dear Mr. Kanjilal,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata Docomo.

ONLINE RECHARGW

I HAVE RECHARG ONLINE FOR RS 455/- PAYMENT THROUGH ICICI DEBIT CARD BUT ONE MASSAGE RECEIVED FROM MOBIKWIK TO SUCCESSFULLY ADDED MONEY TO YOUR MOBIKWIK WALLET AND RECD ON TRANSACTION ID. BUT TATA PHOTON IS NOT RECHARGE,

Dear Asish,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Asish,

As per the discussion over call, we would like to inform you that your Tata Photon connection bearing number [protected] is disconnected due to negative LR verification and the other new Tata Photon number [protected] is under valid state due to LR verification pending.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Ghosh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

PHOTON — SPEED

TATA INDICOM PHOTON SPEED IS VERY VERY SLOW. BUT I WOULD NOT LIKE TO PUT UP COMPLAIN. I JUST WANTED TO KNOW - "IS THERE ANY POSIBILITY TO CONNECT MORE THAN ONE (2,3,4........) PHOTON IN A SINGLE PC?"

my mobile number is [protected] if any tata docomo representative want can give me a call

Dear Mr. Singh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Singh,

As per the discussion over call, we would like to inform you that 0.89 MBPS is an average and good speed and no issue.

Further, we request you to kindly mark an E-Mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Arpit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concerns regarding cancellation. However, we are unable to contact you, since your call was switched off.

We would like to inform you that as per your request cancellation has been registered vide docket number[protected] and the same is under process.

For further assistance, write to us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata Photon Plus — very bad speed and bad service

Hi...i want to bring to your notice that i have used tata photon plus for about a month now and the speed i was promised at the time of installation was 3.1mbps and i expected that if photon guys are mentioning 3.1mbps then i should at least get about 1 mbps but to my surprise the speed i got was 100-150 or max 200kbps!!!!
At the time of installation (the person came at 10.30pm) they pushed me a lot that after demonstration we should buy and i had to shell out 3600/- rupees for this crap tata photon service. They also informed me to take a 2gb plan as i told them that my work is only browsing and no downloads and the 2gb plan would suffice.
But after 15 days o[censored]sing 2gb plan i got a message that the 2gb is almost finishing and after this i need to pay rs. 1 or 50 paise/pulse or something. Then i forcibly took a plan of 10gb and now i have got fed up with the speed and the plan charges , i have closed this tata photon plus account and got it disconnected.
Thankfully now i have airtel at my home and i would never use tata photon or any other tata broadband in my home.
I suffered net loss of 3600/- to buy the tata photon plus usb.

claims the downloading speed is 4.1 mbps.
but the speed is actually 50 kbps.

its worst than mtnl

india mail service — lost money

sir ,
this company sent me a newsletter and asked to pay a dd in the favour of mr j.m.patel at the address at. sonvada,ta. pardi,dist. valsad
pin-396125,gujarat(india).i sent a DD of 550 but did not receieved any releated items and i did not found any response from them.plz guide
me.

STAFF — staff is not good

YOUR STORE IS VARCHHA ROAD IN SURAT NR.VARACHHA POLICE STATION,SURAT,GUJRAT

I GONE YESTERDAY 19/04/2010 TO STORES BUT STUFF IS BAD BEHAIVER ME

I TOLLED I COMPLAIN , HE(NAME JAGDISH VAREEYA)TOLLED ME OK COMPLIAN

SO NO CAN BE RESPONSIBLIE
MY MOBLIE NO. [protected]

Tata Photon Plus — NOT ABLE TO USE PHOTON

I resigned from TTSL and hense my Photon Plus Company account was disconnected. I have Photon Plus Instrument purchased by me and it does not belong to Company. Now, I want to activate the same in my personal account but it shows due amount not paid by company under my ESN. The company is not able to activate due to this dues. What is my fault if the company is not paying money to itself? I want to use Photon Plus but I am not able to use it. This foolish company is loosing revenue because of silly buraucracy and red tapism in the system. TATA has become a LALA company and is run like government office with lots of rules and regulations.
I have now decided for Reliance Net Connect if TATA does not relove my 3 month long issue in next week. If this is the issue with its own employees than I can understand how customers might be suffering out of this.

Tata Photon — Service not good

I am using TATA Photon Broadband, and some of the sites are not opening in that. And also speed not good, when I taken 1st 3 months speed was good. But now what happened I don't know.

Ph No: [protected], Ac No:[protected]

WORST SERVICE

I mr mashiur rahman using TATA Photon whiz, and my a/c no is[protected]and phone no is [protected] i m continuous getting problem for speed maximum speed is 2 to 5kbps and some of the sites are not opening in that.before 1 month iwas given complain at that time my problem was solved by engineer and again i m getting same problem if it is possible 2 solve problem permanently then its ok otherwise please discontinue my connection
when I taken 1st 3 months speed was good. But now what happened I don't know.

Tata Photon Plus — very very poor services

why is the tata photon plus service always so poor,using it leaves me totally disgusted.i didnt expect this from tata.reliance mobile gprs is infact faster than the photon plus service that they all are providing.i would like to request the concerned authorities to learn to respect the customers who are paying huge tarrifs for such horrible service that they(the tata's) all are providing.
i pay 750 rs a month for my prepaid tata photon plus and i get 10-14kbps download,whereas i pay 99rs per month for my reliance gprs and i get download speed of always above 25kbps.
please do something about the poor tata photon plus services,they are giving us promises of offering excellent services but what they provide is a total ashtray of a service

tataphoton plus — services

this is copy of mail i have sent to tataphoton after so many days of flustration

Hi
Services............!!!!!

This is first and last kind reminder that I am not getting internet speed since the last two months. I am running with 850 connection plan, for that monthly i am paying 950, but considering similar to plan i am getting 0.(something) kbps speed per second, this is ridiculous and so cheap and poor. I mean i bought the connection considering the brand, but on the name of brand you people are fooling and looting people. After giving connection you people are not reverting back to customer.

Several times I have gone through customer care talks but till now i am not getting any result. They all are poor suggesters unable to resolve the customer problems.
This is simply to notify you that please take seriously to this mail , otherwise we are ready to stop this mind-boggling service.
And in future I love not to suggest anyone for this service.

I believe excellent service from you.

You can reach me at [protected].


Kind Regards
Rohit

Cheating & Fraud by Agency

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number, to understand your concerns regarding refund related. However, we are unable to contact you, since your call was not reachable.

We request you to write your concern regarding refund related to [protected]@tatatel.co.in inorder to get needful done.

Thanks and Regards,
Customer Care
Tata Docomo.

Hi My name is Asish and contact number is [protected] and device number is [protected] . For me also the address verification failed even though my colleague gave the correct info. That agency people does not know English well. I have also face the same problem. Please do the needful.

Hmm,

I have also purchased this sucking connection of Tata Photon Plus, 2 days back after making a cash payment of INR 1862 for 2 months advance for 10 GB unlimited connection. During the purchase, I asked about the performance in my area and the person told me that it would be arond 2 MBPS. And after activating the device I found that speed is 0.35 MBPS, pathetic, clear day light loot from the company, after a single day of getting this connection I would like to surrender it, connection number is [protected]. A BIG NO FOR THIS CONNECTION. CLEAR LOOT. Sucking TRAI, bunch of MF, are you really looking into these , who are cheating in the name of TATA. When I contacted customer care, every time they ask my name, my address, etc. and these customer care is completly unprofessional bunch of goons. Never, go for tata, even I am going to stop using their salt and tea as well, who knows these products might be of poor quality too.

TATA Photon Whiz — billing problem

hi,
ihave billing period of every month's 5th to the next month's 4th and my plan was of rs 799 it was unlimited but iget one message in my tata photon whiz that my bill is of rs878 how it is possible

Sir
my tata photon whiz no [protected] is not working from 2 of march and i was informed it was due to non payment of bill but till date i have not received any bill of the said num. now i request you to send the bill on my e-mail id as early as possible so that i cannot suffer more.

Dear Ms Sachdeva,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Ms Sachdeva,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.

No my problem is not resolved yet.My Tata docomo number is [protected] and my contact number is [protected].Kindly resolve my problem as soon as possible.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Vinay,

As per the discussion over call, we would like to inform you that the complaint docket number[protected] has been registered with the resolution date as on 18-JUN-2013.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata Docomo — False and no information. False advertisement.

To whom so ever it may concern.

Sir/madam,

I am using tata docomo in UP(E) in lucknow for last one month.for last month i'm availing the services.but there is constant network problem for which i tried to complaint but i was given two weird excuses:-
1.that my area doesnot have a docomo network.

Then why have they advertised all over here and selling there sim cards when there is no network.

2. docomo is not compatible with my handset i.e. Nokia 3110c.



If it is so,then why have not they mentioned it anywhere?and my handset is present in millions in number in india then why is it not compatible.


Because of this i have faced immense mental tension and problems.kindly look into this matter and do the needfull.

Amal Kirti Singh,
[protected]

Tata Photon Plus — False Advertising on TATA Photon

Tata Photon Advertise the speeds upto 3.1 Mbps. Sales person says we get maximum speed when there is good signal strength. I have 96% signal strength. I have purchased that based on that advertisement. After purchasing I am not even getting 500 Kbps Speed. When I raise complaint they said modem was faulty and it was replaced. Even after replacing, the speeds doesn't even cross 200 Kbps. Totally I have raised 5 complaints in one month (First Month) regarding speeds. When I request my money back they refuse to give my money back. They said since I have purchased I dont get money back. 5 complaints in first month of purchase, You can think how horrible the service of TATA is. I am going to file a complaint on this company regarding false advertisement.

giving information is not correct

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally, to understand your concerns regarding recharge benefits. However, we are unable to contact you, since your call was not reachable.

We would like to inform you that extra benefits will be credited in 48 working hours.


Thanks and Regards,
Customer Care
Tata Docomo.

The offer has credited, but then the speed has been reduced too much, no use o[censored]sing it.