Tata Photon Complaints & Reviews

I had a dongle(data-card) of TATA PHOTON PLUS postpaid connection which i was using for the past 2+ years, i deactivated my postpaid connection 2 months back since i wanted to convert it to a prepaid account. Couple of weeks back, one Saturday i walked into the Tata Docomo store which is put up in Koramangala, Bangalore to inquire about the same. It took the token and waited until my turn came up, I said to the store executive what i need, he said since the account is deactivated I need to submit all the proofs once again, clear the outstanding 300/- rupees, then they gave a reference number after submitting all the relevant documents and clearing the outstanding balance which is needed and said they will create a new postpaid connection within 2-3 days which will be intimated through SMS. I waited 2-3 days, nothing happened, 1 week was over nothing happened, The very next Saturday I when to the same store to inquire about it. The store executives then started searching for the submitted application, then they realized that approval of my application was done but because of their irresponsibility it was not forwarded to the next department for activation. In front of me they forwarded the mail for activation and said I will receive a call within 3 hours. I got a call 2 hours later from the store executive saying like my account cannot be activated now because I need to wait another 2 months for activation since it was deactivated. This statement was never communicated to me nor when i inquired about it, they just faked the information of a reputed company and made me walk many times like a fool. Do TATA follow the govt style of process to activate an account? And the store executive are trained to fool people and fake the information? It was really pathetic experience with tata photon dongle. Please never use it, the service is so poor!

Hello All,

I have taken TATA Photon 3G, i'm using it in MSR Nagar Bangalore. My No is [protected]. Since from the day, the network is very very very slow & the speed is around 0.5 MBPS. Just once it came 1.02 MBPS. when i discuss so many times with their call center. they are simply suggesting to reinstall the photon3G software from ur laptop, clear the temp folder, etc etc but there is no improvement in speed.
when i told just once it was 1 MBPS then they are telling, Sir its average speed which we can provide you.
My Question to TATA photon is, if your able to provide 0.5 to 1 MBPS speed, why did you advartige saying 7.2 MBPS, Is it simply making fool to all people ?
Can you tell me , With this 0.5 to 1 MBPS , How can i do my work ?

My Request to TATA photon is that , Please don't make fool to people.

Hello peolple,

If you ask me about TATA PHOTON 3G, please if you want to get speed & do you work , please choose any another network service provider NOT TATA PHOTON.
PLESE DON'T TAKE TATA PHOTON 3G.

Thanks,
Rakesh

1.5 years back, I bought 2 TATA Photon plus dongles with 800 rs. plan. After about 4 months o[censored]sage, I sent a letter to tata office requesting disconnection of services due to very bad net connection. One of the services were deactivated and the other was still active.
Continuous bills were generated in my name. I got calls from customer care people. I told them that cancellation request has been given so why no action has been taken?
They said they will look into it.
This kept going on for about a year and every month, I would get a message from tata that my bill had been waived and a new bill had been prepared. Every month I tell customer care people that why is the service not being cancelled? They say they will look into it.
Now, in May 2013, I receive phone call from some advocate Kajal from Alahabad High Court saying that bill hasnt been paid. I tell her again that request is in place, please look! She becomes extremely rude and slams the phone giving some vague threat of court case!
What do i do now? I might have a photocopy of cancellation request somewhere.

Hi,

I have taken a tata photon+ connection (A/c No. [protected]) on March 2013 and using it for past 2 months. I have raised many complaints for not getting proper speed and was told that there is some network issue in our area. Finally I asked for cancellation on 16th April. After a week some one from TATA photon+ called and told that the network issue has been resolved and asked me to retain the connection. So I accepted to retain the connection and was using the net since then.
But the connection was permanently disconnected in May without any prior intimation. Now when I call the customer care they are telling that they cant reactivate it and I need to wait for 60 days and then need to apply for new connection with them.

This is not fair to permanently disconnect without any request from my end or without any prior intimation.
I am going to post this mailer everywhere in Infosys and wipro if no action is taken.

I am Mohamed Arshath and my photon number is [protected]. I am using a Corporate connection plan with 5gb unlimited plan.

I was using the plan in Bangalore now.

As per my plan, I have to receive 3.1 Mbps speed upto 5gb of data and the speed gets reduced to 153.6kbps after that.

Every Month, I am facing a issue of Very low speed(about 20kb to 40kb) even when I haven't consumed 5GB of data.

There is also a case where I received data in bytes not even in KB.

I have raised this concern every time to the customer care executives. They also raise a complaint every time but they will ask me to wait for 48 hrs. After 48 hrs some person called technical person calls and he also enquires the same thing about the complaint. Then he will tell that the local technician would come to meet my location. this will run for another two days.

The local technician also came several times to visit my location and he also told that it was a coverage issue and he will raise a concern to network team.Then after the local technician went visiting the location, I'll get continuous call for closing the ticket they will tell that the network issue was resolved.

The speed will be good for next few days. Then again the same problem starts.

In a month I will be using the Low speed for about more than 15 days and within 20 days, I will get an alert saying My 5 GB high speed internet consumed.When I complained this to customer care, they are asking to wait till My speed gets restored back. Thus next billing cycle comes.

Here you can understand the worst tactics of the tata docomo service, They are simply asking us to wait so long time and not at all resolving the complaints completely. just want to escape from the complaints for the time being.

And one more thing is that when I ask the customer care executive regarding any details of plan or any escalation matrix details they are asking me to send a mail and they wont listen any queries or concerns we are asking them.

I couldn't understand what is the use of customer care number then ? If I have to mail them all the time.

I would like to suggest all who are thinking to buy tata docomo photon + is that their service is worst and the customer care service provided by them is very worse

Hi ,

I have been using Tata docomo 3g connection with Number : [protected] since 2 months. I used to work from bangalore and connectivity was OK there.
In recent days, I have been experiencing extremely bad connectivity in Gadag(State : KA) and Hospet (State : KA).
Had called so many times to Customer Care executives and reply was there is no connectivity(network) in Gadag, you have to go to 10 kms from there and then you would get the network.
Whenever asked for escalation , reply was Manager is not available now call after 1pm.
As a customer I wouldn’t expect this kind of response from any customer care executive (company).
I would like to escalate this one to next level as ‘m not satisfied with your service.


Here i am providing details of customer care executive and details of call.

Name : Priya Dhadge
Date : 2nd may 2013 around 10-11 am

I have been using Tata Photon Plus 2G with account number :[protected] more than 2 years and haven’t faced this kind of issue till now.
Now ‘m regretting that I went for 3G which was my bad move.

Kindly look into this matter now and help me to resolve this asap.

Regards,
Shiva

dear sir/madem

i am using tata photon net setter last 1 & half years
& last 4 or 5 days lots of error occur to this net setter
& photon no. is .[protected]
so please find out the problem & get back the answer as soon as possible

with regards
umar miriwala
[protected]
[protected]

I hold a TATA PHOTON PLUS corporate connection. My device stopped connecting. I raised a complaint with the customer care service:[protected]

The engineer visited my place and told the device is not working, and has to be replaced. He called customer care , checked my device warranty and suggested he can replace it with a old device that he has got. I questioned him why am I given a old device when my device is still under warranty. He said he can only give a old one and if I want a new one I should visit the showroom. I agreed to it and he left my place. This happened on Friday, 26th April 2013.

On Monday [29th April 2013] ,I went to the showroom in Koramangala and I was made to wait for 3 hours there before I could talk to the store person. He said if I have to get a new device I have to pay 750/-. But this information was not given to me by the engineer who visited my place. And then I got the warranty details checked and he told me it ends on 29th April 2013. I was shocked. So I asked him to replace it with a old device itself as I had no other choice at that time. The shopkeeper said they are out of stock and asked me to visit another branch in bangalore. But he also mentioned it is not there in warehouse itself, so it's waste of my time to visit another branch. So I raised another complaint on 29th April 2013 [[protected]] as my old complaint was closed.

But the technician visited my place again only on 30th April 2013, he again told me the warranty is expired and he cant replace the device. He closed the complaint without my approval and walked out of the house.

It is extremely sad that a company like this provides this utterly disappointing service and doesn't give any damn to the customers.

When I went to the store when my warranty is still valid, they didn't replace my device.
Secondly when I raised a complaint on the day when my warranty was still valid, they didn't attend my case that day.
Thirdly the customer care executives hold no respect for my approval before closing the complaint. In spite of me saying I don't want to close the complaint, he closed the complaint and walked out of my place

COMPLAINT - 1
I was using TATA Photon ([protected]) and in Nov' 2012, I called to disconnect the same. in few days i received a call from the customer service recovery agent, asking me to re-activate the service, I did not agree to the same. after few months i received a call that my photon bill is still pending for Dec' 2012 and Jan 2013. The agent did not disconnect the number and after getting through all the pain and calling them again and again , it was disconnected.

COMPLAINT - 2
I also disconnected another photon ([protected]) on 20 March 2013 and went through the same process and was not disconnected by the agent and still im receiving mail for payment of april bill as it was not disconnected

COMPLAINT - 3
I also called Customer care to disconnect my walky landline no - [protected], the recovery agent told me that they will replace the landline set free of cost within a week so i did not disconnect the landline no. but still I have not received a call from the department - I have their mail mentioning that they will replace the set

My TATA Photon Whiz modem No. [protected] has recharged by Rs. 1499/- for 180 days Unlimited, on 26/04/2013. at 12.30 pm vide transation ID no. [protected]. Internet connection not started up till now. Customer Care asked to recharge Code balance by Rs. 15/- . whioch is Recharged on 26/04/2013 at 7.30 pm. Internet connection not started up till now Customer Care says that code balance is debited wrongly by system & it will take 24 Hrs to re-activate. What is the use of Internet service. Why Customer should suffer after paying amount.

Ashok Satpute

Hello,

I had asked you to disconnect my account on March 19th 2013 and there wasn’t any revert from your end. At that time, the outstanding amount was Rs.0 . Again on March 22nd 2013, I had sent a mail emphasizing you to disconnect my connection and confirm the status. There wasn’t any feedback.

Now after a month, you have sent me a bill asking me to settle down the outstanding amount. This seems to be ridiculous and irresponsible act on your side. You did not paid any attention to my earlier sent request. Instead, you renewed the plan and now asking me to settle the amount.

In fact, I stopped using this connection since the month of March 18 2013.

I again request you to waive off this outstanding amount added to my account and confirm the status of my disconnection request ASAP.

This bill amount period is HSIA [protected]@3000 HARP Rental {charges from 21/03/13 to 20/09/13} 3,000.00.

Please waive of the outstanding amount 3370.80 . Please send me a NO due with NOC certificate .Please check the below trail mail , which I sent to your team as on 19th to your 1515 mail id.

I have sent mail before the renewal period only. Please take necessary action and revert me asap.

Dear Sir/Madam,

I bought a tata photon plus device in August 2012 with account no[protected] and it was a [protected]@250 limited plan.
In august first week i gave a request for a new device and around on august 10th i got the device.
The delivery guy was named shekhar and he showed me that it was working.
After a day or two it stopped working,
and when i called customer care they said they did not recive my proofs and the account was not activated.
And it was not untill August 24 that my account was activated,But On 19th they generated a bill of rs.91 and mailed it to me.
I called customercare and told them there has been some mistake in billing and asked them to review the bill.
They argued that as the rental of the device i had to pay the charges, But I asked them before even activating the device how can they charge me.
After few calls they cancelled the bill.

Thats only the beginning, my plan was a bundled package 2GB extra free for two months and after the first month they generated a bill saying i Used up all of the
4 GB and the bill was of around 1000.After the final discounts the net bill was adjusted to around 250.
They removed all of the Free Data I was entitled to use with this bill.
I can even say TATA DOCOMO PHOTON PLUS SCAMMED me. YOU ARE A LOUSY USELESS COMPANY.
I WAS SO ANGRY That i stopped using the device and requested for account termination.
I was shoked to see that because i have hardly ever used the tata photon for any work other than the tab.
And i have a Broadband- wifi connection at my home so whenever i am at home theres no need to use photon.
When i am outside i used it for messengers and browsing.
I am DAMN confident that, my data usage never exceeded 500Mb and its a far GENEROUS guess.
In fact the amount of data must be lower than that.
I called numerous times to resolve the issue and DEMANDED the DATA USAGE
Every one of them said they cannot give me details or they dont have the details.

All these months I have been calling them or receiving their calls to get the issue resolved.
But of NO use, They kept generating the monthly rentals of around 150 all these months.
They kept mum for a month and after two months a recovery agent named NAVEEN came to my house,
and told me i have a pending due of rs.785 or something. Then i explained him what was the problem and he acted as if he appologised for DOCOMO's misconduct.
And he said due to the issue he asked me to pay rs.600 insted of 785.
Even though i was in all my rights not to pay,I paid the money as he said that he will deactivate the connection and he ensured that you wont face any problem henceforth.
Another reason i paid the account was to get RID OF DAMN DECIETFUL AND MALICIOUS TATA DOCOMO PHOTON PLUS.
The transaction id 22356874
agent contact 12346513
Executive name NAVEEN
Account NO.[protected]
Date 06-DEC-2012

But the NONSENSE of the IDIOTIC COMPANY TATA DOCOMO PHOTON PLUS wasnt finished Yet.
To my Surprise TATA DOCOMO Started to generate bill even after the settlement.
At the beginning my CREDIT LIMIT WAS rs.800 then TATA DOCOMO PHOTON PLUS changed it TO rs.2500 without any notice,
so that they can bill me upto 2500. Really [censored]ng GENIUS idea from TATA DOCOMO PHOTON PLUS.
and During the following months they generated Monthly rental as rs.250 instead of 150 they have been charging from the beginnig.
I have raised complaints with the customer care. they was absolutely no response from them.
As of today they said the outstanding due was rs.926.

TATA DOCOMO PHOTON PLUS never had time to address my problem but all these months they were regularly generating bills.
When tele callers called they were talking as if i was a defaulter, I explained my problem to each and every one of them as clearly as i can.
They even closed the complaints without even informing me.They were so rude in answering the questions.
Every time i got a call I had to start anew from the beginning......thats too much for anyone.
I felt so BAD and HUMILIATED and EXTORTED that I decided to stop Interacting with them. They had no sense of timing and called me throughout the DAY.
The amount of calls which DOCOMO says "reminders" Reached to HARASSMENT and due to that i was forced to avoid them.


Yesterday I got a email from scamful TATA DOCOMO PHOTON PLUS. Mr.Rakesh Kumar who claims to be an advocate emailed me with a notice.
He claims to be an advocate from TATA.
[protected][protected][protected][protected][protected][protected][protected]-
Rakesh Kumar
ADVOCATE Lawyer Chamber No-D-511,
UNDER CERTIFICATE OF POSTING
To,
JABHISHEK.
H NO 1-5-786 NEW MARUTHI NAGAR SAROOR NAGAR KOTHAPET,HYDERABAD,PIN:500035
HYDERABAD
Andhra Pradesh

Ref No : APA/J0591
Account No :[protected]
Mobile No. : [protected]
Re : Non-Receipt Of Payment

Dear Sir / Madam,
Under the instructions from my client M/s. Tata Teleservices Limited having its principal place of business 10th Floor, Tower – I,
Jeevan Bharti, 124 Connaught Circus, New Delhi 110001, who have been appointed by Tata Teleservices Limited (hereinafter referred as “Company”),
having its Circle Office located at Andhra Pradesh to provide service for recovery of their outstanding dues from subscribers on account o[censored]sage of their services,
I do hereby serve you with the following Legal Notice: -


1. That you had subscribed to telecom services provided by Company on the terms & conditions as laid down in Customer Application Form (CAF) or
Subscriber Enrolment Form (SEF) which were duly read, acknowledged & signed by you in acceptance thereof.

2. That on the basis of information/statement furnished by you in the CAF/SEF, the Company allotted you the captioned Mobile No.(s) under the captioned Account No.

3. That you were duly serviced upon with the monthly bill(s) against usage of services, requiring you to make payment of charges mentioned therein,
by a certain date, followed by repeated verbal telephonic requests coupled with reminders through SMS, however, to no avail.

4. That in accordance with the terms and conditions of CAF/SEF, you were required to make timely payments in respect of the services availed by you,
which you’ve failed to make despite repeated reminders and requests. After adjusting the refundable security deposit,
if any, against the outstanding dues, a sum of Rs.926/- is still due and payable by you, which you have willfully and intentionally neglected to pay off.
In addition to above, you are required to make payment of penal interest @ 2.5% per month on account of delayed payment from the date when it accrued.

5. That it is evidentially clear that you with malafide intentions applied for the connection(s) and availed the services of the Company and subsequently,
willfully and intentionally evaded and refused to make the payment of dues to the Company which is blatant disregard of your acceptance of terms of CAF, duly executed by you.

6. That in order to facilitate and enable you to avail the services of the Company, you had been entrusted with the services by the Company with express instruction of
timely payment as an essence governing usage of the services. However, you deliberately and without any authority have not paid your outstanding bills due to the Company,
which amounts to Cheating under Section 420 of Indian Penal Code and also Criminal Breach of Trust punishable under section 406 of Indian Penal Code.

7. That through this notice we hereby call upon you to make the payment of the outstanding sum of Rs. 926/- along with penal interest @ 2.5% per month to the Company from the date of
notice till actual realization of the said amount, together with notice fee of Rs. 500/- within seven (7) days from the receipt of this notice,
failing which the Company shall be constrained to file civil, criminal, suit for recovery and other miscellaneous proceedings against you in the
competent court of law and in that event you shall be fully responsible for the same.

8. Furthermore, the Company shall be free and well within its rights to share the information regarding
the default on your part with other telecom operators or credit verification agencies, upon demand.

In case you have any query and/ or should you wish to pay off the outstanding amount, kindly contact Mr. Manish Rathore at [protected] However, in the event,
you’ve already cleared/ paid off/ settled the dues before receipt of this notice, please ensure to write back with a copy of receipt signifying payment of dues to:-
Head- Collections
Tata Tele Services Ltd,0591
Gyan Peeth, Hard Ware park, Survey No 1/1,Plot No 1to 5,
Imarath Kancha Raviryal Village Maheshwaram Mandal, Rangareddy Dist-Hyderabad -5000005
A copy of this notice has been preserved in my office for record and future course of action.
Thanking you,
[protected][protected][protected][protected][protected][protected][protected]-


Yesterday i thought, i was the only one who got a persisting complaint/problem with their billing and account.
But when i checked internet i came to know its not true. Your TATA DOCOMO IS FULL OF [censored] and there are hundreds of such victims.
Untill now i was thinking defaulters are the one getting legal notices but YOU DOCOMO PROVED me WRONG.
I had a great respect to the TATA brand but now with the Photon connection i totally lost trust in the company.

ON Personal grounds of humiliation and harassment i demand to know
Why is that they never provided me an explanation to my Problem OF INACCURATE DATA MEASURE?
Why they were unable to provide me with DATA USAGE LOGS ?
How can a executive who is representing a big company be so irresponsible?
Why is that you neglected my right to quality services and treated me as a piggy bank just to generate bil?
Why didnt they Disconnect it upon my request in the second month and after the settlement?
How can you increase the CREDIT LIMIT to rs.2500 from rs.800 without any Notification?
How can you bill total amount for the connection with 0 usage?
How can the customer service guys be so rude to the customers?


At first TATA DOCOMO PHOTON PLUS generated a wrong bill of rs.90,
then TATA DOCOMO PHOTON PLUS scammed me of my Free DATA USAGE saying i used up all of my data in the first month. And when i demanded explanation they kept mum.
They didnt provide DATA USAGE LOGS, THEY did not give me an explanation to the discrepiency. They kept on generating bills without resolving the problem.
IF After the settlement Why is that the account hasnt been disconnected? They increased CREDIT limit to 2500. They harassed me round the clock and forced me to stop negotiating.
They scammed a mail claiming to be Legal notice and tried to exert coercion.

I sincerely request TATA DOCOMO to look into this matter and get this resolved.

I'm a TATAPHOTON+ customer, I've enhanced my postpaid to prepaid. Yesterday i've went Velachery tata Docomo Office(CHENNAI) Query regarding my prepaid network FRC and no one had respond to my query. Now i want the info regarding the prepaid FRC.

i was the user of tata photon with no [protected],account no[protected] for which the last bill has not been paid as the dongle submission had an offer which i wanted to avail and went to the concerned offices located in srinagar JnK but they were all shut,could not pay the same,now i am getting some calls from so called Tees hazari court identifying himself as Mr. Avinash saying something about recovery,kindly guide and provide some authentic contacts so that this account stands closed once for all in actual with authentic documentation.

Muneer Ahmed gundroo
Mob [protected]

A gadget company Lalani e-tech city published in the newspaper that on the purchase of above Rs-6000, customer will be gifted a tata photon plus. I purchased an Asus laptop worth Rs-21320 and they gifted me a tata photon plus<[protected]>. But they didn't told me that I have to activate the postpaid service if I want to take it. It is very unfortunate that tata DoCoMo has activated the postpaid service without my permission. Though I have not used it they are sending me a regular monthly bill. They are harassing me with non-stop sms. I will not pay the bill as I didn't told them to activate the service. It is my earnest request please stop the service.

On September 2012 i had requested to cancel my tata photo connection because i was not able to pay money. But after few days one of the customer care executive has called me and she was trying to convince to continue connection. I have many times requested to her that i am not able to pay money so please cancel it now. Than also she has not taken my request and offered me a plan with unlimited plan worth Rs. 250. She has told me that the plan will be for 1 GB and after 1 GB speed will be slow but the it will be unlimited plan and they will not take extra money. So i have continued the service. And now they are saying that they have not offered this kind of plan.

Person who has called me her name is kinjal and phone no. is [protected].

I have tried to call on this number. They are receiving a call but not answering.

I have also tried to talk with customer care but they are also saying that they have never offered this plan.

Now they have sent me a bill with Rs. 3000. I have many times tried to talk with customer care executive that my plan was for only Rs. 250. But they are not agree with me and saying that you have to pay this money. Yesterday they have sent me final notice for the bill wirh Rs. 3030.

Please please help me on this issue.

My Name is: Ambalal Solanki
My Photo Plus Number is [protected]

TATA photon + NEVER PROVIDE 3.1 mbs speed to me. when make complaints they dont bother about it. their engineer make promise to solve the problem.but never come on time. after getting 980/- PM rental charges they never provide 3.1 mbs speed. SUGGEST TO PUBLIC AVOID TATA PRODUCT.

dear sir when i try to connect tata photon whiz it doesn't connect and say that remote computor not responding . the signal indication is full and i have also recharged it with a net plan of 199 unlimited net for 30days but still not connecting please help me..........................

Hi

On the 30th of March,2013 I bought a Tata Photon+ 3G connection for Rs. 1650 incl. taxes from Sagar Communications. I was told that I need to submit my Driving License Xerox, 1 photo and my landlords contact details which I did. The form was filled and I received the dongle and I was told the service would be activated within the next 7 days. Its been 2 weeks and yet my documents have not been submitted to the service provider and so my connection has not been activated. When I approach the shop they say and confirm they have submitted the documents, but Tata customer care says that the documents have not been submitted. Even the bill provided to me for the purchase has false information. the bill date is printed as 05/12/2012, contact details provided dont exist. I am facing a lot of problems as my earlier connection which was from MTS is not active as MTS has stopped providing services in the Maharashtra circle. I request that my issue is addressed and I am provided assistance by you all as I am not well aware of the proper grievance redressal system in our country.
The bill details are:
Shop Name: Sagar Communications
Shop Address: Shop No. 21/A1 Dange Chowk, Thergaon Phata, Pune
Shop Contact Details: (Which dont exist) +91 [protected], +91 [protected]
Tax Invoice No.: CA99
Bill Date: 05/12/2012
Particulars: I qty TATA Photon+ , IMEI No. A[protected]CAE, Rate: 1650
VAT TIN No.: [protected] V w.e.f. 15/04/2006
CST TIN No.: [protected] C w.e.f. 15/04/2006

My Photon plus Number: [protected]

Since a month I am raising the issue with your executives, I consistently complaining about the issue.

1) Tele callers who call from outlets for bill payment
2) Called up customer care and registered issues
3) Sent email explaining the problem to 1515 couple of times
4) Registered complaints from tata-docomo website
5) Spoke to 1515, TEN times to your executives(Srest, Divakar, Hameed Floor Lead, etc)
6) I wasted my complete last Saturday (6-Apr-13) in speaking to your executives explaining why what whens everytime they
disconnect the calls, many of executives use to say they are transferring the call to supervisor and they use to disconnect the call.

I was complaining and wanted to have the quick reference and resolution to the issue but nobody has responded properly, people use
To raise the tickets and close the tickets without proper resolution, this was very pathetic service I found in last couple of years service.

If you see my bill pattern, Every month on an average I will be getting Rs. 620 but Feb month bill was Rs.1506, so I wanted to know why it has come that much and raised the issue before the due date 8/Mar/13, from here story starts as mentioned in above steps.

NOTE: As i do not have any issue with March months bill I already paid you check it.
One of your executives last week promised me to send the an itemized usage copy for my reference, but yet now did not received.
I vexed up with your so called kind services. If your executive has sent the itemized copy which he has promised 3 weeks back I would have paid by this time

How can you expect a customer to pay the bill when he has raised the bill discrepancy. My services were barred since last Friday
I want you to send the itemized usage excel copy to cross check my usage and revoke my services without any further delay.


Regards,
Patil.