Tata Photon Complaints & Reviews

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

As per the discussion over the call on your number, we would like to inform you that, with reference to the service request number[protected], you have requested to continue with the services.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata docomo

You guys are calling me to pay the bills but still issue is not resolved. Pathetic service by one of the worst company.

Dear Customer,

As per the discussion over the call, we would like to inform you that your complaint regarding slow speed of your Tata Photon connection has been put before our concerned team and you shall receive call shortly.

Regards,
Tata docomo

You guys are liar. It's been 3 days, I am waiting for the call but haven't received any call from your team. This is the clear case of harassment. If you can't provide good services to your customers then why you guys are distributing soo many connections. I will tell my friends and family members not to use Tata services from future. Not recommended.

Dear customer,

Request you to write us a mail at [protected]@tatadocomo.com for better assistance.

Regards,
Customer Care
Tata docomo

I have asked your customer care team to deactivate the plan. I am not going to continue with your services.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Today is 14th of May'2015 problem is not solved yet, did you give any discount for the period till the problem is not solved.

Dear Customer,

We tried to speak to you personally on your number [protected] to understand your concern regarding slow speed for your Tata Photon connection. However, we are unable to contact you, since your call was not responded.

In this regards, we regret to inform you that we are unable to process your request due to non availability of your Tata Photon connection details. Hence, we request you to revert with your Tata Photon connection details which will assist us in doing the needful.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Sir
.
It is surprising that you not able to contact me over my number [protected], however please find herewith the details

Tata DoCoMo No. [protected]
Account No.[protected]
Tariff Plan ; Photon Max WiFi [protected]@999Plan

Dear Sir


I have provide you my Tata Photon connection details on 21st May'2015 as desired by you, to day is 31st of May'2015 nothing has been done till now.


I can't expect such type of service from company like Tata. From 20/04/2015 I am getting speeds "Download 0.39 Mbps" and "Upload 0.35 Mbps "instead of 4 Mbps.


In the light of above facts I want to surrender the connection w.e.f 15.06.2015 and also want to refund back the Value of Max WiFi data card, because you not fulfill your commitment given at the time of selling the data card to me


Looking for your early reply on or before 03/06/2015 due to in that one day bill is due to payment for the Billing Period from 15/04/2015 to 14/05/2015.


Thanking you


Ajay Jalan
(M)[protected]

I

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your concern regarding slow speed for your Tata Photon connection number . At the outset we sincerely apologize for the inconvenience caused to you.

As per the discussion over the call on [protected], we would like to inform you that the complaint docket number[protected] has been registered and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Till date Not resolve my complain

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your complaint regarding slow speed for your Tata photon number . At the outset, we sincerely regret the inconvenience caused to you

As per the discussion over the call on your number, we would like to inform you that we have already raised the complaint with the service request number[protected].

For further assistance, mail us at [protected]@tatadocomo.com

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your complaint regarding slow speed for your Tata Photon number . At the outset, we sincerely regret the inconvenience caused to you

As per the telephonic conversation over the call, We would like to inform you that we have already raised the complaint with the service request number[protected].
For further assistance, mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is with reference to your complaint regarding connectivity concern for your Tata Photon number . At the outset, we sincerely regret the inconvenience caused to you

As per the telephonic conversation over the call, we would like to inform you that your complaint on connectivity with reference number[protected] is already registered with us and the same is expected to be resolved soon.
As discussed, we have also updated your feasible timings to assist you better and resolve your concern accordingly.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Hi,

I am trying to activate Tata Photon Max wifi but I am getting repeatedly same error "Activation Failed".

I have seen many complaints related to this and now I am scared that my money is wasted.

Please provide me assistance as soon as possible.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

I am having a bad experience with TATA PHOTON these recent months after having been an old and loyal customer for 9 years!!!

Had initially complained about slow speed / connectivity issues since April 2014!! But there has been absolutely no improvement in services. Rather the exact opposite! I am simply getting mails saying your complaint has been resolved but to no avail! Customer care is not being helpful. I have hardly used Photon for past 2-3 months but I still paid a months bill. But I had told customer care in advance I wanted to close account.
Now they have the gall to refuse to waive off my last months bill when I said that I wanted to close my account. Its appalling since I am an extremely old customer of Photon! And if this is how they treat me then I am sure to personally tell everybody I know that TATA stinks! I had got involved because of the trustworthy brand but it very disappointing and frustrating that TATA is not meeting even basic expectations.

In heartfelt sympathy,

Sherin (from Delhi)


(and preparation to officially lodge consumer court complaint. Your suggestion and tips would be welcome)

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number. However, the same was not possible as the number was switched off.

In this regards, we would like to inform you that, kindly write a email to us at [protected]@tatadocomo.com along with your alternate number and with feasible timings which will help us t o assist you better.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

sir my photon number is [protected]... my contact number is [protected]...

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding network. However, we are unable to contact you, since the call was not answered. Further we request you to provide us the result of the speed test to [protected]@tatadocomo.com for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that, we have already registered the complaint vide docket number[protected] and the same will be resolved soon. Please save your docket number in case of any requirement for reference.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Tata Docomo,

Please provide details on how you are going to handle this case, i remember most of the time
call centers are eager to know mobile numbers and email ids.

If you provide details in here, you will build trust, so that we consumers will go through and buy your products going forward.

Regards,
Srikanth Rao

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Mehta,

We regret for the inconvenience caused to you.

As per our discussion over call, we request you check your data and revert us back if your face any problem to [protected]@tatadocomo.com for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, we would like to inform you that the said location (Ghatkopar, Mumbai) is falls under High Utilization Area, Hence you will be facing an speed related issue in this area.

1.Device refund:
Please be informed that the device is non refundable, Hence we are unable to process the refund request.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We tried to speak to you personally on your number to understand your concerns regarding the connectivity of your Tata Photon number . However, we are unable to contact you, since your call was not answered.

Further, we would like to inform you that as per your complaint docket number[protected] our concerned team already spoke to you and informed you that there is no problem from the network request you to visit any of your nearest Tata Docomo Icare centre in this regards.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata photon number [protected] which i used for almost 5 years and recently terminated the connection in June, though i dont know when did Tata officially terminate or disconnect it. I was not getting connection since 17th of June, inspite of mailing several times to [protected]@tatadocomo.com and calling them they never gave me any kind of cooperation. No one responded on time, they closed my service request suddenly without resolving the issue.

Now when i did not get any connection from 17th till 22nd of June and also after that, i requested many times calling customer care to disconnect it as i knew by then that they wont resolve the issue. Now, since i never got any connection from 17th why should i pay my bill? And that too for month of July? And they have billed me from 23rd of june, whereas i never got any connection on any of the days starting from 17th july 2014? Is this some kind of joke?

Fine, if you want bill paid for 22nd of may till 16th of june i can do that, but u need to provide me compensation too for my work which was hampered from 17th of june and no one ever intervened and helped me out of the situation from your company? Tata teleservices now threatening me over phone that they will sue me, and what about your NO SERVICES? Will the court be blind and deaf while dealing with your case? Customer care men are horrible, they dont even know how to treat ladies. They should learn how to behave with ladies first before calling customers. And you guys are calling someone who transferred the tata photon account 3 years back in 2011 and asking the person to pay the bill? You dont have my number? And you blame the person that they are helping me to hide in darkness. Wonderful! Is tata such a novice that they give out postpaid connection without any verification of details? What do you mean by am hiding?

You people were hiding when it was time to give some services. Now when its disconnected due to no connection from your side for several days, you come running and call and harass for bills which cant be valid because i never used the dongle since 17th of june as there were no signals on the dongle from that day ever. I wish you could show some efficiency in handling and resolving the case previously just like you are showing now threatening to sue me unless i pay bills for usage which i never made. Then i too should ask compensation for giving no services from 17th of june, right? If you can bill customers even after she made repeated requests after 22nd to disconnect the connection first by calling to customer care and later on 28th june via mail, then why shouldn't the customer too ask for compensation?

Just because tata is a big company, anything you do is fair and anything i do is illegal and should be punished? Well, head to a lawyer then which you said you are doing already, however i have the mails too wherein i have requested to restore connection several times, and you guys never responded. You too aint be going away with a clean chit i believe.

TATA TELESERVICES worst company. Photon plus is just a way to trap in people, lure them into spending money to get better connection. After sometime when you people dont get connection, its your headache, its not Tata's concern, its your connection, your fault! And whatever happens, you must pay the bills even if there is no usage and even if you want to terminate the connection and they delay it as per their wishes. Good technique of looting people and then threatening them to feed the telecom company more money, lest they will take "legal steps". All customers are not fools and criminals to be unnerved hearing about law and order!