Tata Photon Complaints & Reviews

I bought this device 2 months back, its prepaid. Max speed achieved 350 kbps in city limit (Company promises upto 6.2Mbps) Very annoying stuff is they used to change the plan very often. For instance, When i got the device, i paid 999 for 20GB after that it was 1250 for 20GB and today when i am about to recharge it shows only 5GB for 999. Note: Worst plans and device ever. I wont suggest this device to anyone, even to my foe,...

respected sir, request no:[protected] . account no.[protected].. On 29th of may i had complaint you about slow speed issue in my area. on telephonic conversation with your representative it was said to wait for 24 to 48 hrs and they will resolve this issue . Sorry to inform you sir that till today instead of improving the speed its getting low day by day. I had mailed you thinking you will solve my problem and can do the needful . But sorry...

This is my Photon Plus no. [protected] I called customer care for slow speed. They told me that because of high usage area your speed will be slow and can’t tell you when this is going to solve. Frequent disconnections and sometimes not able to open Google.com .Even the mobile broadband is fast than photon plus. Absolutely Tata broadband devices are worst and going to shift to other broadband service. I will never advice anyone to use...

Hi, Let me share my experience with Tata Photon company. I used to think Tata is a trustable brand but they don't know they are also same like other telecom companies. They say we provide high speed internet services but the reality is they are fraud company. From the last 2 months, I am facing speed issues. Everytime I have to call their customer care, most of the times they didn't picked up the phone and when they pick up they have...

Dear Sir's I am user of the above mentioned device from July'2014, but last few week I am not getting proper speed for the same. Speed Test showing Download Speed is only 0.35Mbps and Upload is 0.25Mbps. I take up the mater to your customer care department but they told that it is nothing to do about for them, that I am using the devise in the high utilized area, when I asked them tell me the name o[censored]nder utilized area and reply is received...

I have tata docomo max wifi connection which has plan of rs.1000 per month 20 gb unlimited. But now it is causing speed problem i.e. 400 kbps. I have registered my complain twice but never get any solution. In my first complain engineer told to me to change this divice I have already change the device too. The customer care is giving one or the other explaination regarding the area. They are saying that speed is causing problem because of...

Dear Sir, I have been enjoying my tata photon max wifi speed for over a year at 1.5mbps to 2.5 mbps at night and now since 3 days the speed in Dehradun (Balbir Road, Dalanawala Area) has come down to a max of 300kbps. What is going on? Tata Photon trying to cheat us now? I think i will cancel my connection. Janak [protected] Photon Max Wifi [protected]....

सर मेने फरबरी माह में एक Tata Potone Max wifi लिया मुझसे कहा गया कि अगर Speed नहीं आये तो वापस हो जायेगा लेकिन कंप्लेंट करने के बाद भी कुछ नहीं हुआ और बिल भेजे जा रहे हे लेकिन जब मेने आपसे जो...

Dear Sir, I have been having a very hard time dealing with TATA Photon customer care guys, they are very careless and have provided no solution to the problem, I had raised complaint 2 months back for internet connection which is getting disconnected very frequently (30-40 times in a day), I had raised 3 complaints till today and they have been closed without my knowledge and they say it is solved. I would rate 0 stars to them for poor...

Hi all, I've paid money for Tata photon WiFi device on Oct 7th 2014. The day I got device Oct 31st. Today is Nov 18th till now activation is not done. So many complaints being raised and all are closed without giving resolution. Never have such a bad experience. Worst service ever from Tata photon. Latest complaint number[protected] also closed without providing resolution. Reiterating, raising service request and closing without...

Dear team, I have purchased the tata photon max in june and since then i have been facing the network issue. When complained a usual reply shared that in sec 56 gurgaon there is network issue we will not visit. While cancellation request it was shared that we are writing the network issue as real problem. I would like to understand why tata is selling the gadgets if they have network issue and cannot be resolved in even six months....

Hi, Tejinder this side. My Photon No. is [protected] I am using tata photon plus device from last 3 years even more than that. but from past two months i am using it in UP East i.e. Kanpur. Since I am using device in Kanpur, the are showing i have used my data but i have not use any. even i have not plugged in the device and they are saying i have consumed my full data. i tried calling customer care and they are not registering any complaint...

Hi - I have taken a tata photon dongle on Capgemini corporate offer and the connection got activated. But, when verified to connect the dongle to my laptop and try accessing internet I am unable to access it and neither the customer support or technicians were able to resolve the issue. Neither I am able to access internet on my laptop from any where in Hyderabad and they ultimately updated of not having a network access in the area I stay...

i am using tata photon whiz and getting very low downloading speed ..i m gettting speed of 2-5 kb/s ..and i want atleast a speed of 25-30 kb/s ..i request to take an action against it or i have to switch my network... reguards......

I have purchased device TATA PHOTON WIFI # [protected] last week in Gurgaon and activated on Sept, 23 2014. From the date of activation, I am trying connecting to my laptop but is it not getting connected to my laptop. I reached out to the customer care and raised a complaint #[protected]. I asked to send a technician to rectify the issue or replace the device. They are not ready to work on either of the activity. I want it to escalate so that...

Dear Sir,

I am a user of Tata Photon Plus, as they are commiting that they have best service & speed across major cities in india. but for mumbai, They have no coverrage & speed after Bhaynder & there resolution is they can give only 125kbps speed at that area. technically the are not able to help any how.

My request is, if your residence is after Bhaynedr pls, Dont take tata photon, , It is waste...

Hi, My photon number is [protected], I bought on 15-Sept. As soon as I connected a device to laptop, Docomo home page shows Data Received label displayed by incrementing MB without single website being opened. I had called many times to customer support but none has provided truthful feedback plus keeping long hold as well. I have submitted Tata Photon Max WIFI tongle at vile parle east docomo gallery & they said we will send to goregaon...

To Tata Photon Max WIFI ([protected]@tatadocomo.com)

We had purchased Tata Photon Max Wifi Service No[protected] in Feb 2014. This has been installed at my residence in, Mumbai - 400077.

Since our purchase, we have been facing extremely poor signal network problems. In the last three months, we have complained too. The service numbers are provided below:
[protected]
[protected]
[protected]
[protected]br...

I purchased a Docomo photon plus connection on[protected]. It has been over 8 days and yet there is no activation of service. Though i registered complains, there is no proper response. My photon number is [protected]. My contact number is [protected] and i reside in chennai. Due to such delay i will be forced to deal this deficiency in service through consumer forum if no proper action is taken....

HI, I was having problem regarding connectivity of Photon Plus and speed and I called customer care and they told me your PRL version is not updated, and I told them 6 months ago I have already went to your main office 20 Kms from my home and now you again telling me to go to main office and update. They told me someone technical person is going to call you with in 4 hours and gave me complaint no[protected].I got the call but the person...