[Resolved] Tata Sky — this is the wrong card for this set top box pairing error | |||
I was not using the connection for a month and once i'm back switched on my tv to fine this pairing error my rmn is [protected] please help me get this sorted out as this ipl season. I need to recharge for star sports and start watching ipl so please get this sorted at the earliest. It s a bit frustrating on why i get such errors from a reputed company please sort this out Was this information helpful? | |||
May 25, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Apr 24, 2018 Tata Sky Customer Care's response Hi, we have raised a service request to sort this and you'll hear from us at the earliest.
Verified Support Apr 20, 2019 Tata Sky Customer Care's response Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
Verified Support Aug 12, 2019 Tata Sky Customer Care's response Hi, we understand your concern. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
Verified Support Dec 30, 2019 Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
Verified Support Jan 01, 2020 Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
Verified Support Sep 22, 2020 Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
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 276 Comments | |||
Comments
Hi
Getting error :this is the setup box pairing error ... please solve the problem..
Subscriber ID :[[protected]]
NDSno :[[protected] ]
Digicard ID Is[[protected]](14)
Getting error :this is the setup box pairing error ... please solve the problem..
Subscriber ID :[[protected]]
NDSno :[[protected] ]
Digicard ID Is[[protected]](14)
Tata Sky Customer Care's response, Apr 5, 2020
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
It is showing that this is wrong card for this settop box what can I do
Tata Sky Customer Care's response, Mar 23, 2020
Verified Support
Hi, you definitely have our attention. Kindly share us your RMN/Sub ID and let us do the rest.
This is wrong card in Tata sky set of box in nds no.[protected]
Digicard I'd:[protected]
Set top box no.[protected]
I am facing a problem in every two month please check & reply in urgent basis.
Digicard I'd:[protected]
Set top box no.[protected]
I am facing a problem in every two month please check & reply in urgent basis.
Tata Sky Customer Care's response, Mar 23, 2020
Verified Support
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
I also facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
Please resolve this problem as soon as possible i have missed the first match worl cup.
![]()
Please resolve this problem as soon as possible i have missed the first match worl cup.
This is wrong card for this set topbox error
Id _ [protected]
Id _ [protected]
Tata Sky Customer Care's response, Mar 24, 2020
Verified Support
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
am facing issue with tata sky "this is the wrong card for this set top box "
I tried to reinsert so many times wipe
Subscribe id - [protected]
![]()
I tried to reinsert so many times wipe
Subscribe id - [protected]
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
I also facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
Please resolve this problem as soon as possible
Thanks
![]()
Please resolve this problem as soon as possible
Thanks
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
Tata sky thise is the wrong card for thise set top box .
Emigietly solve the problem.
They error problem.
![]()
Emigietly solve the problem.
They error problem.
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 30, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Hi
I am facing issue with tata sky "this is the wrong card for this set top box "
I tried to reinsert so many times wipe
![]()
I am facing issue with tata sky "this is the wrong card for this set top box "
I tried to reinsert so many times wipe
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
I also facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
Please resolve this problem as soon as possible
![]()
Please resolve this problem as soon as possible
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, we understand your concern. We have raised an SR# 1Z7LAI1B for you and will contact you soon.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Hi my set top box is diplaying 'this is the wrong card for this set top box ' (pairing error)
I thoroughly wiped and reinserted digicard but it does not work
So kindly solve my problem
My subscriber id - [protected]
I thoroughly wiped and reinserted digicard but it does not work
So kindly solve my problem
My subscriber id - [protected]
Tata Sky Customer Care's response, Mar 24, 2020
Verified Support
Hi, your concern is noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 30, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Hi please help me
My subscriber I'd
[protected]
![]()
My subscriber I'd
[protected]
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, we understand your concern. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!
Our tv is showing wrong digi card inserted ...was working till yesterday ...but now not working ...your helpline numbers are not active as well ...plz help
Our tv is showing wrong digi card inserted ...was working till yesterday ...but now not working ...your helpline numbers are not active as well ...plz help
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, this isn't the experience we aim for. Please share your RMN/ Subs ID for further assistance.
I also facing problem of black screen with a message :- "this is the wrong card for this set top box"
MY TATA SKY ID:- PROTECTED
PLEASENRESOLVE THIS PROBLEM AS SOON AS POSSIBLE
MY TATA SKY ID:- PROTECTED
PLEASENRESOLVE THIS PROBLEM AS SOON AS POSSIBLE
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, we are here to help you out. Please share your RMN/ Subs ID for further assistance.
This is ther wrong card for this set top box (pairing error) please solve this issue
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
Hi, we are here to help you out. Please share your RMN/ Subs ID for further assistance.
I am facing pairing problem in my set up box kindly solve it as fast as possible
My customer ID is [protected]
My customer ID is [protected]
Shobha Daga's reply, Mar 24, 2020
Please solve it as fast as possible
Shobha Daga's reply, Mar 25, 2020
No action taken till now please solve it to the earliest
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
We have your request registered. Please hang on as we will get in touch with you very soon.
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support
We will work towards ensuring you don’t have such an experience again. Give us some time to look into the matter and get back to you.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
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Getting error:this is the setup box pairing error .. please solve the problem ... subscriber ID:[protected]