[Resolved] Tata Sky — this is the wrong card for this set top box pairing error

venkatesh parthasarathy

from Chennai, Tamil Nadu

Apr 23, 2018

Address: Chennai, Tamil Nadu, 600100

I was not using the connection for a month and once i'm back switched on my tv to fine this pairing error my rmn is [protected] please help me get this sorted out as this ipl season.
I need to recharge for star sports and start watching ipl so please get this sorted at the earliest. It s a bit frustrating on why i get such errors from a reputed company please sort this out

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May 25, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Tata Sky Customer Care's response Hi, we have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Apr 20, 2019

Tata Sky Customer Care's response Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

Verified Support

Aug 12, 2019

Tata Sky Customer Care's response Hi, we understand your concern. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.

Verified Support

Dec 30, 2019

Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!

Verified Support

Jan 01, 2020

Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!

Verified Support

Sep 22, 2020

Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

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Comments

Hrishi@123

from Powai, Maharashtra

Mar 29, 2020

Best Review

Hi, it's been 2 months i m not use my Tata sky but i just recharge nd face problem on my tv screen that" this is the wrong card for this set top box" then i remove the card nd wipe it by dry cloth still facing same. Pls help me to solve this. My Sub I'd is [protected]

Tata Sky Customer Care's response, Mar 30, 2020

Verified Support

Hi, we understand your concern. We have raised an SR# 1ZMQKW0G for you and will contact you soon with a solution.

Hrishi@123's reply, Mar 31, 2020

Hi, yesterday i got a call from Tata sky but bcz of some work I am unable to attend that. Can you please call me back to solve my Tata sky issue.

Tata Sky Customer Care's response, Mar 31, 2020

Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Parth garasia

from Surat, Gujarat

Apr 23, 2018

I have tata sky hd box stb is some time taking signal from remote and sometime not receiving signal i change box, remote wire everything was new still got problem.this problem pristis from 3to 4 month from now

Tata Sky Customer Care's response, Apr 25, 2018

Verified Support

Hi, kindly share your RMN/Subscriber ID so we can assist you better.

Ngamboi Baite

from Tura, Meghalaya

Jun 15, 2018

I also facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).

Please resolve this problem as soon as possible i have missed the first match worl cup.

Tata Sky Customer Care's response, Jun 19, 2018

Verified Support

Hi, we have raised a service request to sort this and you'll hear from us at the earliest.

Tata Sky Customer Care's response, Jun 20, 2018

Verified Support

We tried calling you on your RMN but couldn't get through. Please share your alternate contact number for quick services.

Ashish_MasterA

from Nashik, Maharashtra

Jun 27, 2018

I also facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error). My Id is [protected].

Tata Sky Customer Care's response, Jun 29, 2018

Verified Support

Hi, we've refreshed the signal. Please turn off the set-top box for few minutes. Turn it on and check if the problem persists.

saijaid

from Hyderabad, Telangana

Jul 3, 2018

Hi,
I am also facing the same problem. There is an error which says "this is the wrong card for this setup box(pairing Error). My id is [protected]. Please contact us using the number [protected].

DM@1993

from Kota, Uttar Pradesh

Jul 15, 2018

Hi
Getting error : This is the wrong card for your setup box.Please solve it as soon as possible.
Subscrriber ID is [protected]

nehaprakash

from Noida, Uttar Pradesh

Aug 9, 2018

I am facing the same issue of "this is the wrong card for this setup box (Pairing Error)". My Subscriber ID is- [protected] and my mobile number is - [protected].

Tata Sky Customer Care's response, Sep 23, 2018

Verified Support

Hi, we're here to help! Please let us know if you are still facing this issue.

Phalguni Nayak

from Sambalpur, Odisha

Aug 11, 2018

This is the wrong card for this set up box showing in my Tatasky DTH.
What can i do?
My Tatasky ID - [protected]

Tata Sky Customer Care's response, Aug 12, 2018

Verified Support

Hi, we have refreshed the signal. Please check a few channels and write back to us.

Tulasidas Kurle

Sep 18, 2018

This is the wrong card for this set up box showing in my Tatasky DTH.
What can i do?
My Tatasky ID -[protected]

Tata Sky Customer Care's response, Sep 26, 2018

Verified Support

Hi! Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status ^Vishal

nehamouli

from Noida, Uttar Pradesh

Oct 21, 2018

Hi,
I am facing the same issue on my tv screen.
My subscriber Id is [protected] please resolve the issue as soon as possible.

Tata Sky Customer Care's response, Oct 23, 2018

Verified Support

Hi! Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

Gireesh Kayarthodi

from Bengaluru, Karnataka

Oct 30, 2018

Send a message (HR) to (56633) from registered mobile number

bala98

from Gobichettipalayam, Tamil Nadu

Nov 4, 2018

I m facing the same error even after cleaning the card.what am i supposed to do now?

Tata Sky Customer Care's response, Nov 6, 2018

Verified Support

Hi, we're here to help! Kindly share your RMN/Subscriber ID so we can assist you better.

bala98

from Gobichettipalayam, Tamil Nadu

Nov 8, 2018

I m facing the same issue and my subscriber ID-[protected]

Tata Sky Customer Care's response, Nov 26, 2018

Verified Support

Hi, help is here! Please confirm if the set-top box is switched on. You can also write to us at [email protected].

tarunmistry

Nov 25, 2018

hi i am also facing the same problem my RMN is [protected]

Tata Sky Customer Care's response, Nov 26, 2018

Verified Support

Hi, help is here! Please confirm if the set-top box is switched on. You can also write to us at [email protected].

Neil75

from Palasbari, Assam

Dec 5, 2018

I'm facing a problem "this is the wrong card for this set top box "pairing Error"
NDS NO[protected]
DIGICARD ID IS[protected].I have Removed the card and wiped it with a soft dry cloth, inserted it back, still it's showing the same error but marketing channel like naaptol is working perfectly.Please help me out .

Tata Sky Customer Care's response, Dec 7, 2018

Verified Support

Hi, that's not how it should have been. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.

Satyakudumula

from Thiruvananthapuram, Kerala

Dec 9, 2018

Hi
I am facing issue with tata sky "this is the wrong card for this set top box "
I tried to reinsert so many times wipe
Subscribe id - [protected]

Tata Sky Customer Care's response, Dec 11, 2018

Verified Support

Hi, we hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!

Yadhunandhan Madhu

from Delhi, Delhi

Dec 16, 2018

am facing issue with tata sky "this is the wrong card for this set top box "
I tried to reinsert so many times wipe
Subscribe id - [protected]

Tata Sky Customer Care's response, Dec 18, 2018

Verified Support

Hi, this isn't the experience we aim for. We have raised a service request. Rest assured, you will hear from us soon.

Amish Mallik

from Mysore, Karnataka

Dec 25, 2018

Hi,

Even I am facing the same issue.
Please find the image below:-

Tata Sky Customer Care's response, Dec 27, 2018

Verified Support

Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID so we can assist you better.

Amish Mallik

from Mysore, Karnataka

Dec 28, 2018

subscriber id : [protected]
mob number - [protected]

Nizel

from Jamshedpur, Jharkhand

Dec 30, 2018

This us the wrong card fot this set yop box

Tata Sky Customer Care's response, Jan 1, 2019

Verified Support

Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

Amish Mallik

from Mysore, Karnataka

Jan 3, 2019

But I have been using it for the last 2 year. How come all of a sudden it became invalid. What can I do about it?

If you check the history have recharged for the whole year as well.

Tata Sky Customer Care's response, Jan 3, 2019

Verified Support

We do understand your concern. Please let us know if you're still facing the issue?