[Resolved] Tata Sky — this is the wrong card for this set top box pairing error | |||
I was not using the connection for a month and once i'm back switched on my tv to fine this pairing error my rmn is [protected] please help me get this sorted out as this ipl season. I need to recharge for star sports and start watching ipl so please get this sorted at the earliest. It s a bit frustrating on why i get such errors from a reputed company please sort this out Was this information helpful? | |||
May 25, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Apr 24, 2018 Tata Sky Customer Care's response Hi, we have raised a service request to sort this and you'll hear from us at the earliest.
Verified Support Apr 20, 2019 Tata Sky Customer Care's response Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
Verified Support Aug 12, 2019 Tata Sky Customer Care's response Hi, we understand your concern. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
Verified Support Dec 30, 2019 Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
Verified Support Jan 01, 2020 Tata Sky Customer Care's response We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
Verified Support Sep 22, 2020 Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
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 276 Comments | |||
Comments
Solve wrong card for this set box problem
Reply
I was not using the connection for a last 3 month, today I recharged nos-02 times but again & again following error message display on screen - this is the wrong card for this set top box (pairing error)
It s a bit frustrating on why i get such errors from a reputed company please sort this out as soon as possible.
It s a bit frustrating on why i get such errors from a reputed company please sort this out as soon as possible.
Tata Sky Customer Care's response, Nov 16, 2019
Verified Support
Hi! Help is here. Kindly share your RMN/SUB ID to assist you better.
my tata sky set top box is not working for the this card not pairing.please tell a solution for the resolve
Tata Sky Customer Care's response, Nov 17, 2019
Verified Support
Hi, help is here! Please share your RMN/Subscriber ID, we will assist you further.
I am seeing pairing error this is wrong card for this set top box. Could you resolve it asap
Id: [protected]
Mobile: [protected]
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Id: [protected]
Mobile: [protected]
Tata Sky Customer Care's response, Nov 18, 2019
Verified Support
Hi! Help is here. We have raised a service request SR#1QSNW8R4. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Nov 18, 2019
Verified Support
We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Hi
I am facing issue with tata sky "this is the wrong card for this set top box " not paring.
I tried to reinsert so many times.
My subscriber id -[protected]
Please help me
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I am facing issue with tata sky "this is the wrong card for this set top box " not paring.
I tried to reinsert so many times.
My subscriber id -[protected]
Please help me
Tata Sky Customer Care's response, Nov 25, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Hi, We have not used the TV for a month and when I turn it on today, I am getting error "This is the wrong card for this set top box (Pairing Error) NDS No :[protected]. Digi card ID is[protected]. I removed the card, wiped with dry cloth and tried again, but did not work. Please resolve ASAP
Tata Sky Customer Care's response, Nov 23, 2019
Verified Support
Hi, we understand what this has been like for you. We have raised a service request for your concern and will contact you soon with a solution.
Tata Sky Customer Care's response, Nov 25, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
HI
I have recharge a tata sky connection bearing ID [protected] with 400 rs but the set top box is showing error 14 wrong card for this set top box. Please fix the problem. The register mobile number is not with me.
I have recharge a tata sky connection bearing ID [protected] with 400 rs but the set top box is showing error 14 wrong card for this set top box. Please fix the problem. The register mobile number is not with me.
Tata Sky Customer Care's response, Nov 23, 2019
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Nov 25, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
This is the wrong card for this set top box "pairing error" plz quickly solve this problem
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Tata Sky Customer Care's response, Nov 24, 2019
Verified Support
Hi! That's not how it should have been. We have raised an SR# 1R2VQ1XI for you and will contact you soon.
Tata Sky Customer Care's response, Nov 24, 2019
Verified Support
We hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!
Tata sky is showing “This is the wrong card for this set top box”. I tried to reinsert it so many times but it hasn’t resolved yet.
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Tata Sky Customer Care's response, Nov 24, 2019
Verified Support
Hi, your concern is noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Nov 24, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Hi Team,
I am facing an issue showing that this is the wrong card error even after recharging. Please help immediately.
My ID is : [protected]
Thanks,
Pramod
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I am facing an issue showing that this is the wrong card error even after recharging. Please help immediately.
My ID is : [protected]
Thanks,
Pramod
Tata Sky Customer Care's response, Nov 28, 2019
Verified Support
Hi, we understand what this has been like for you. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Nov 28, 2019
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
I'm facing a problem "this is the wrong card for this set top box "pairing Error"
I have tried it many times after cleaning it with a cloth but the issue is still persist.
Kindly help.
Subscriber ID- [protected]
I have tried it many times after cleaning it with a cloth but the issue is still persist.
Kindly help.
Subscriber ID- [protected]
Tata Sky Customer Care's response, Dec 2, 2019
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Dec 2, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number in INBOX so that we can get in touch with you at the earliest.
Hi, i got a problem with tata sky set top box.
This showing "this is wrong card for this set top box" what would i do i tried to reinsert card but doesn't happen any thing
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This showing "this is wrong card for this set top box" what would i do i tried to reinsert card but doesn't happen any thing
Tata Sky Customer Care's response, Dec 2, 2019
Verified Support
Hi, we understand your concern. Please share your RMN/ Subs ID for further assistance.
I'm facing a problem "this is the wrong card for this set top box "pairing Error"
NDS NO[protected]
DIGICARD ID IS[protected] .I have Removed the card and wiped it with a soft dry cloth, inserted it back, still it's showing the same error but marketing channel like naaptol is working perfectly.Please help me out .
NDS NO[protected]
DIGICARD ID IS[protected] .I have Removed the card and wiped it with a soft dry cloth, inserted it back, still it's showing the same error but marketing channel like naaptol is working perfectly.Please help me out .
Tata Sky Customer Care's response, Dec 7, 2019
Verified Support
Hi, that's not how it should have been. We have raised an SR# 1ROIN8J4 for you and will contact you soon.
Tata Sky Customer Care's response, Dec 7, 2019
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
This is the wrong card for this set top box.
(Pairing error)
NDS No.[protected]
Digicard ID is[protected]
(14)
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(Pairing error)
NDS No.[protected]
Digicard ID is[protected]
(14)
Prashant2307's reply, Dec 7, 2019
Customer id 1192824264
Tata Sky Customer Care's response, Dec 8, 2019
Verified Support
Hi, help is here! We have raised your concern and we assure you that it will be resolved promptly.
Tata Sky Customer Care's response, Dec 9, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Pairing error
Sub id [protected]
![]()
Sub id [protected]
Tata Sky Customer Care's response, Dec 9, 2019
Verified Support
Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Dec 9, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Hi., my tv screen is showing pairing error...14. Kindly correct the problem. My registered mobile number is- [protected].
Tata Sky Customer Care's response, Dec 12, 2019
Verified Support
Hi, we are here to help you out. We will connect with you and sort this out at the earliest.
Tata Sky Customer Care's response, Dec 13, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
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