Tatacliq.com — product delivery / order cancellation

Address:	Thiruvananthapuram, Kerala, 695003
Website:	tatacliq.com

Hi,

I went to this site (Tatacliq.com) to buy sandals, which i was planning to gift to my brother on his birthday.

I compared the item in amazon, flipkart, myntra and tatacliq. Tata cliq had a good pricing and they where ready to deliver the product before the date i wanted it on. I wanted to gift it to my brother for his birthday on 23rd of july and they were ready to deliver it between 19th and 21st july.

I was very much impressed and placed the order for red tape brown cross strap sandals (Size uk/ind -10).

They charged me rs. 768/- which was an offer price. This happened on july 12th 2017 (Wednesday).

Even i referred the website to my colleagues who were around, since they were not even aware of this website (Which i regret now).

I got the order confirmation email and sms from tatacliq. They also provided the order tracking link to track the order.

On monday i. E, july 17th 2017, morning, i checked the website to track the order and was shocked to see that the seller have cancelled my order even without letting me know about it.

They didn't even bother to let me know about the order cancellation and it happened from the sellers side.

When i checked the order tracking section, it had message saying "we are sorry! We had to cancel your order".

They had my mobile number and e-mail id, they could have at-least informed me well and before so that i could have ordered the same item from some other reliable online stores.

I even informed this to the customer support guy of tatacliq who came on chat, he also told me like, they are helpless and the money will be refunded in 10-15 days. 10-15 days.

Now its too late and no other online stores can deliver the item before the date i wanted it, even if others have this item on there store.

I am very much disappointed about there service and i regret a lot for referring this website to my colleagues.

I told them about this situation and its one among them who told me to tell this to the whole world, when they were not even ready to inform me about order cancellation, when other online stores like amazon and flipkart calls the customer for order confirmation and cancellation, here tatacliq is not even sending an email on cancellation. Couple of the items i ordered on amazon and flipkart have also had this situation, like the stocks were over, they were pretty decent to call me and ask what would i like to do next, refund or order another item of same price.

And now when i checked the website, they have item on store and the price have increased by rs. 100/- and the new price is rs. 868/-.

I doubt, like the seller cancelled my order to sell it on a higher price.

Please beware of the sellers and the service of this website. Refrain from using it.

I have attached the order details and current stock available pictures of the product.

You guys can check it out.

Thanks,

Vishnu