The Hindu Complaints & Reviews

A136770 and a138683 raised these two compaints. Its been 1 whole month, still not received the newspaper...

Countless calls to the customer case but to no use...

On top this the representive puroshotham is cutting the call……

Regards,

From:
Sent: ‎friday‎, ‎february‎ ‎9‎, ‎2018 ‎4‎:‎25‎ ‎pm
To: customercare, web. [protected]@thehindu.co.in

Regards,

From:
Sent: ‎friday‎, ‎february‎ ‎9‎, ‎2018 ‎4‎:‎17‎ ‎pm
To: customercare

Still not resolved inspite of calling so many times……

Regards,

From:
Sent: ‎monday‎, ‎february‎ ‎5‎, ‎2018 ‎11‎:‎29‎ ‎am
To: customercare

I numbers [protected] and [protected] called me but till date i have not received the paper. There are just delaying… its been almost a most since my renewal…..

Regards,

From: customercare
Sent: ‎wednesday‎, ‎january‎ ‎31‎, ‎2018 ‎5‎:‎31‎ ‎pm
To:

Dear customer,

Thank you for writing to us.

We sincerely regret the inconvenience caused to you.

This is with reference to your earlier representation made, we have forwarded your concern to our team and they have confirmed us of resolution.

A confirmation from you in this regard will be helpful to us.

Thanking you,
Nisar,
Customer care,
The hindu

From:
Sent: tuesday, january 30, 2018 11:24 am
To: customercare
Subject: newspaper not received


I
Has renewed the subscription for hindu on the end of december, i have so far not received the paper. Raised two complaints - a136770 and a138683 but to no use. I have been promised a call back multiple times. I have made 8 calls to the customer care

I had subscribed to thehindu online for paper delivery on 24 aug 2017 with subscription id [protected] with credit card details for monthly deduction of subscription amount. Since they were unable to deliver the papers at my home, i had asked the customer care to cancel the subscription and provide a refund of the subscription amount already deducted which they agreed to. But even after cancelling the subscription, they continued deducting the monthly subscription amount of rs 99 for four months. Despite many complaints and mails, no money has been refunded yet to me, only further assurances from the customer care. This is highly unprofessional for them to deduct subscription amount without delivering the newspapers and then not refunding it even after admitting the mistake.

Subscrber id : [protected]
Hindu reference id :w20170606esub0029
I had subscribed for hindu paper on june 6th 2017 by paying amount inr 1549 reference id[protected] and start date was 16 june 2017 but after frequent callings i had received at end of june 2017, only till september end i had received the hindu paper, till date no delivery of paper since i was hospitalized i was unable to contact and my family members were not aware of where to contact, and no agent number was given to be contacted. Please refund the amount horrible experience from a national subscriber

I have paid rs.799 by cheque towarsds subscription of tamil hindu. However i have not received the same till now. On 1st of februearu i lodged complaint a143549. I have contacted tollfrrno [protected].
Ensure that paper is provided. Please ensure that non supply of newspaper is noted and cost of same is reduced in next year subscription or period of supply is suitably increased. My phone no is [protected].

As this is a very simple matter it is surprising to see that you are struggling to resolve.
Thanking you
T. Rajarajan

Respected Sir/ Madam

This is Syed Abdul Aleem from Hyderabad. I have subscribed The Hindu Kids weekly tabloid the details of which are

Subscriber ID : S[protected]
Hindu Reference ID : S20171002ESUB0001
Amount [ INR ] : 899
ICICI Bank Reference ID :[protected]
Date of Transaction : Mon Oct 02 00:21:06 IST 2017

After lots of hiccups, i managed to get four issues. two by hand delivery by Mr.Kiran and two by courier. thereafter more than two months have elapsed but i am not getting the issues. I reminded your representative in Hyderabad Mr.Kiran but he too could not help.

I request you to kindly reschedule the subscription so as to minimize the loss of almost 3 months and irregular supply.

I request the appropriate authority to take a note and revert back to me with a resolution failing which i would be constrained to approach appropriate forums with my grievance.

looking forward for an early response.

Abdul Aleem
[protected]

Sir, i am an ardent reader of the hindu english daily newspaper for more than 25 years. I am residing in srirangam, trichy620006. One mr venkatesh is arranging supply of the hindu newspaper to my residence daily. On 3.12.2017 (Sunday), the delivery boy supplied only the edition 2 of the sunday paper instead of 1 and 2. On 4.12.2017, he supplied the edition 1 of sunday"s paper (3.12.2017) alongwith monday"s paper (4.12.2017). But i have not taken this matter seriously as error is human.
Again on 25.1.2018 (Thursday), the delivery boy supplied the tuesday"s newspaper (23.1.2018) instead of thursday"s paper. I contacted the local distributor mr venkatesh at 8.30am on 25.1.2018 and informed the wrong delivery. He assured me that he will supply the 25.1.2018 paper within 1 hour. After 90 minutes, i again contacted him and he promised that he will arrange delivery before 1 pm. At 1.30pm, i again contacted him. Initially he has not responded my cell phone calls. Then i contacted him through my landline number. He got annoyed and informed me to purchase the newspaper from the local market. At this point i got irritated and told him that he should have given this reply at 8.30am itself. He insisted that he could not deliver the hindu english newspaper dated 25.1.2018. Then i reciprocated that i will make a complaint to the editor and see that your distribution agency is disturbed. He replied using the abuse language in tamil which i am reproducing as such. "unnala oru mayiraiyum pidunga mudiyathu." i got wild and advised him not to supply the paper from 26.1.2018 onwards. As such i have not read the hindu english daily newspaper since 26.1.2018 onwards.
I escalated this matter to the hindu office of trichy edition on 29.1.2018 and registered my grievance. Though the assitant manger mr ramachandran initially promised to address the issue, has failed miserably stating that he has no business to pacify mr venkatesh. Hence this complaint.
Resolution required:-the local distributor mr venkatesh should tender his apology for the filthy language he used against me, the hindu newspaper subscriber for more than 25 years. The mistake of the incident is puerly his. Thank you
Raghunathan s

I had renewd my newspaper subscription of hindu on november before the expiry. I am from bangalore. After 3 months of calling and emailing them several times also l had not received the news paper till today (30 jan 2018). I had asked them to cancel the subscription also they had not returned the money back. So kindly take action to return the money back and severe action against hindu so that they should not cheat the consumers.
Regards
Suresh

Dear sir,

I renewed the hindu daily news paper of bengaluru edition in july 2017 for a further period of one year up to[protected]. Travel bag offered as gift with addl. Cost of rs.100.00. My id no. [protected]. By god grace i am receiving daily news paper.
But, unfortunately, i am not in receipt oftravel bag till this day.
My complaint registered on jan 13, 2018. Under no. A 133920 by the customer care and informed that executive will contact and resolve this problem.

At least concerned executive will open their eyes through this forum and solve the problem.

In anticipation of their action.

Best regards,

K anand

+91-[protected]

Subsdription for 6 months of sunday weekly magazine for children was made by me online. No-s20180111esub0011. Address was given as geddam vedasvi-2-9-57/6/2/a sainagar colony/ bolaram.500010. T. S. Copt is not received so far. I have sent the subscription on line throgh sbi. G. V. Subbarao
Subscription was made online to "the hindu" by me about 12 dats back. And the ref. No. Shown on the web site is given.

It is really disappointing to see that no step had been taken to send the news paper to us even after reminding and complaining about it many times. You desperately made calls to receive the subscription but never bothered to send the paper. It is almost 50 days since the subscription is collected from us. I think this should be taken to the knowledge of the consumers for cheating the subscribers.
Vijayalakshmi

I have already subscribed for supply of tamil hindu as per the details furnished below.

Name of subscriber - m. Selvaraj

Subscriber no[protected]

Subscription no n[protected]

Valid till - 28.02.18

Mobile no - [protected]

E-mail id - [protected]@gmail.com

Address - 26, thiru. Vi. Ka. Nagar 1street college road, tirupur 641602

Region - coimbatore

I have not received the paper since 01.12.17 although my subscription is valid till 28.02.18. As i do not have the distributor / agent no, i could not contact them. Pl do the needful

M. Selvaraj

[protected]

This is with reference to my complaint lodged with you ref no a137437 / subscriber id - [protected].

It is pathetic that in spite of no of followups with your call center no one from hindu office could redress my complaint.

I have lost my confidence with hindu's service & request to refund my money (Inr 1699.00) immediately.

Regards,
R senthilkumar

We have renewed our subscription for a year in september 2017 under your 50% off offer. We have been receiving the newspaper till january 10th 2018 and suddenly the delivery was stopped and the reason stated is “expiry of the subscription”.

Even after repeated complaints there is no one to look into the matter and resolve the issue. Should we call this another way of cheating the customers and making money in the name of “offer”?

Not able to contact any higher authorities as staff at other end do not provide with their number or mail id or any sort of contact...

The hindu - will be losing their customers in a big way if this continues.

My complaints on non delivery of news paper, registered on six occasions, have remained unattended and unanswered.

It is not surprising that you have a customer satisfaction rating of only 2%. With your don't care attitude for your customers, the days are not far when you will down to a big 0%.

Though you have not bothered to call back or mail me, i understand that you have issues regarding my payment. If it is so why have you kept quite for three months, when my renewal had become due in oct 17 and also renewed well in advance. (Your agents always collect the payment at least a month ahead). Even now, basic courtesy demands that you seek clarification from me rather than stopping the delivery of news paper.

It is appalling to observe your management system, nothing concerned with customers seem to work in your office. The number o[censored]nresolved complaints is a good testimony for your method of working. My suggestion please discontinue your annual subscription system, let customers continue to make monthly payment and deal with the local agents, rather than you, at least they will reply to me, unlike you.

Sreedharan cn

This is in continuation to my previous three complaints of non delivery of the hindu, news paper.

This evening i received a call from your area agent to submit proof of making the annual subscription. This demand from your office is definitely absurd, expecting your customer to submit proof. Please let me know the purpose of your having local agent and an area in charge. It is your duty to obtain this proof from them and not from the customer. When the emphasis is on digital payment and which i have complied, you should have insisted on your local agent to submit all details and not penalise me, when the payment was made well within the due date.

Also i seek the justification in abrupt stopping of delivery of news paper, without any verification, or telephonic confirmation from me to this effect. This was not expected from an established news paper office of the standard of the hindu. It is very sad that your operating standards have fallen badly, as noticed by the casual response to my numerous call and complaints.

I demand an apology from the concerned official for the ignominy, that i have put to due to lack of professional management of your in-house activities.

Sreedharan cn.

I am registering my complaint for a third time, for non delivery of the hindu newspaper.

Inspite of the numerous calls to your office and to the agent, there appears to be no serious concern about a customer complaint.

Today i was informed that they are verifying my payment and even after two days they are yet to receive the confirmation from the finance group.

I have paid my subscription on 03 oct 2017 and been receiving the newspaper for over two months and now there suddenly appears to be a doubt on my payment.

In the year 2016, the newspaper was not delivered for full 5 1/2 months, inspite of my prompt payment. I presume the same might happen even this year.

Looking at the number o[censored]nresolved complaints i cannot expect a reply from you in the near future.

This is my second disgusting experience with a reputed national newspaper.

I am nagamani bhaskar. I took online subscription for the hindu for one year nearly 3 months back (It was renewal). Till date the same is not updated at your end. I haven't received the bag also which was on offer. Does it take 3 months for renewal. I am afraid of the services and may have to alert my friends on social media like facebook, whatsapp, apart from claiming refund of money.
Pl reply to [protected]@gmail.com

I have subscribed for the hindu newspaper in august 2017. Representative from the hindu (They refer them as rre) campaigned door to door on subscription offers, the hindu was offering yearly subscription at 50% lower price than other leading newspapers in bangalore city. I have the subscription receipt from the hindu. I received the newspaper only for 1 month. Since september 2017, i have not received the newspaper at all. I called thehindu customer complaint number, they do not provide me any complaint number for registering the complaint. They only say within 48hrs somebody will call me and sort the issue. After 2 days wait, some hindu personnel calls me and they always mention they have problems with their agencies and distribution of papers, they will sort it within a day and they will call me back next day to check everything is fine at my end. But these folks never call me back. Every time i call the customer complaint, the same story repeats, somebody from the hindu will try to convince me that i will get paper the next day, there is no way to trace this person or the complaint. After 3 months, the trick they play is by pushing it on me saying i have informed my local newspaper agent requesting to stop the newspaper. This is clear act of treachery that the hindu personnel are trying to avoid addressing the issue of not delivering newspaper and tryong to fool me.

Really frustrated that a reputed private sector newspaper media company the hindu acts irresponsibly on customer complaints, displaying indifferent attitude and nobody at the hindu organization really works on the complaint. Am chasing them for last 4 months and experiencing the same issue, have not received the paper yet. I have also repeatedly requested them to refund my subscription money but they only convince me the very next day i will be getting my newspaper and this never happened.

Sorry to say, mr. N. Ram chief of thehindu is totally ignorant of sorry state of affairs of their own organization's operational lapses and there is no concern for delivering value to customers. This is a message to mr. N. Ram and the hindu, don't cheat people with subscription offers and door-to-door selling, i do not have to lose my self respect and beg at thehindu's door step to get your newspaper.

My name is ashmita khandelwal. I had ordered the copies of the selected editorials by inland and i made the online payment of 759 inr for the same. It has almost been 2 months and i did not receive them or any information about the delivery. I have emailed to the customer care for like 5-6 times. I am highly disappointed with the poor service of one of the oldest newspaper publishers of india. I would rather have my payment refunded now or kindly provide me the information about the delivery.
Thank-you

Dear sir/madam,

I have been a subscriber of the hindu newspaper for the past 15 years. I shifted to a new apartment in bangalore around a year back. I have not been able to get the newspaper before 8 am even for a single day. I am staying in an apartment which hosts around 100 families out of which atleast 30 o[censored]s are subscribing to the hindu. All o[censored]s are office goers and we have to leave by at least 8.30 am. We get the newspapers regularly by 8.45 am only. It makes me wonder why i am subscribing to a newspaper if i am not able to read this in the mornings.

I am writing to you because i am seriously fed up with complaining to the newspaper agency owner. His apathy towards the newspaper readers' agony just turns me off. His attitude is like there is no way an agent could be changed. He migh be correct in saying this, but please note the fact that the city is growing and more and more families are moving to new places. Unless the newspaper agent scales up to the service levels, there is no use. The newspaper boy seems to be more interested in inserting pamphlets and gaining extra money rather than delivering on time.

Could you please take this complaint with utmost seriousness and do the needful?

My apartment address is:
Aratt adora, chikkabellandur,
Gunjur road, carmelaram po,
Bangalore - 560035

The agency which delivers us newspaper is
Sri lakshmi news agency
No. 506/3 bellandur main road, banaglore - 560 103
Agent: b. T. Ravi kumar

Thanks and kind regards,