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The Souled Store

[Resolved]  The Souled Store — order not placed after successful payment

Website:thesouledstore.com

I ordered one backpack from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.
My order id is : 675553
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Apr 5, 2018
Complaint marked as Resolved 
The Souled Store customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2018
The Souled Store Customer Care's response Hi Pranav,

We are sorry for the inconvenience caused to you. As we can see that the package has been delivered, it would be great if you could take back the complaint.

Thank you.
Complaint comments 
4 Comments

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Comments

they replied with unsatisfactory argument. they are not telling about the refund of that money or of delivering that product. they are just twisting this matter.
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The back cover that i have received from thesouledstore today is not fitting my phone, so.i want a refund.Inform me please how to return your product and how do i get my money back? The arent even receiving their phone.
The product no is-7256749

Reply
My order was placed 8 days ago. I have yet not received it's delivery. I paid via Paytm. The tracking details show that the order is only placed and not shipped. Please look after the same.
Order ID- 759321
Reply
Order no 753613. Shipment order placed on 16th March. Still no updates on shipments yet. I have orders present my products as a gift soon. Its taking too long to process my products. Extremely disappointed with ur service. I m not buying again from souled store
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    Mastan House, Opp Mayur Building, Arun Kumar Vaidya Road, Mumbai, Maharashtra, India - 400050
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