[Resolved] Think & Learn / Byju's — refund policy

 
7 Reviews
Bengaluru Pete, Karnataka, India
 priyanshi98
On 16.7.17 a counsellor from byju's came to our house and he told us about the course for the students we were impressed by that and he told me that if we bought the course it would be very helpful for my studies so my parents agreed for taking that course of class 10 then he told it would cost 24000 inr but seeing my previous grade he would give discount and at end the final price was 16000. But my parents didn't had that amount and then he suggested that my parents should lock this offer by paying 2000 and can pay the cheque after two days. Therefore my parents agreed and gave him 2000. But after consultation with my teacher i dedcided to cancel that
On that very day and mailed them about the same. Then they replied their representative would contact us. And the next day representative contacted us he told that the money would be refunded when we did the whole payment and the product was delivered to us and after two days we should be able to request for a refund. I don't know why they are forcing me to buy the whole course even if i am not interested and these complications of the refund was not informed to us

Complaint marked as Resolved Sep 23, 2017
It took long time but at last i was refunded i had to provide my details again and again but after two months of time this process was complete.They actually test your patience.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Hi Priyanshi,
Please provide your transaction ID so that I can get this matter resolved.
priyanshi98's [Complaint's author] reply, Jul 20, 2017
TID:00261066
tracking id:1234
voucher code :1234
batch id:00009007
txn id:00000101
TID:00261066
tracking id:1234
voucher code :1234
batch id:00009007
txn id:00000101
I've had issues in using their service. Tried contacting them but in vain. They don't respond to any emails properly. I had bought the course last year. But due to personal issues I couldn't start. Now that I want to I'm not able to as it says it's expired.

A product was delivered against order number 10064090. However, when found not so useful for me, a ticket bearing number was bookee for returning it. It was replied by you that furthur contact will be made. But till date no contact has been made. Please, expedite and lift the article and refund the amount as soon as possible
I registered in Byjus learning app for 9-12 standard exam preparation.I was asked to pay Rupees 66, 000. Rs. 32, 000 through bajaj finserv on EMI for 12 months paying 2, 667 rupees on monthly basis and the rest 34000 from my account owing to few personal issues I cancelled it. I didn't get any learning materials from Byjus'.I have unsubscribed it.My name has been delisted. Yet I'm asked to pay Rs. 32000 to the finserv as they have paid the amount to byjus team.I have submitted my complaint on PGPORTAL. Please do mail me at [protected]@gmail.com if there is better solution to prevent this. It is a utter waste product and the guys coming to homes to advertise Byjus are so meek and smart that customers keep 100% trust on them. He said that he studied in CIT Coimbatore and he has to depart that evening to bangalore. It is a network of scammers and I have mailed several times to the team but it ended in vain.
Dear Byju's,
I am Tabassum Nazneen D/O Mahfooz Alam
I purchased Byju's IAS program last month and I want to cancellation my Programme because I have more financial problem with in few day so its had been more than 30 day of my purchased so please cancelled my Programme

Thanks regards

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    61%
    Complaints
    1842
    Pending
    0
    Resolved
    1131
    phone
    +91 92 4133 3666
    location
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    Think & Learn / Byju's - refund policy