BYJU's Complaints & Reviews

Hi
Myself is bharat
From byjus theyre contact me whether i was selected by 1000 people and they told to buy the courses then i'm also bought that my family was not so rich. So i used to pay emi and the time of the emi was 9 months but they take the money for 10 months and they didn't response to me...
So plz kindly make my refund money as soon as possible...
Otherwise i go to consumer court......

I paid amount of 9800/- on 13/5/18 for my son studying in 7, before getting the kit i requested for cancellation and refund of amount, as i received lots of negative feed back.
Today i received call from representative to send the account statement where the amount 9800/- is debited as they couldn't track the same,
Ridiculous...
Need the exact refund to be done to the account no. Shared on priority.

It...

Hi, i have taken admission of byjus for foundation course 8th class chennai. I could see that this new trend started for doing business, this is my experiance with byjus.
This study center is full business motive, advertising and enrolling 40/45 students for batch for each standard which is again like class room session that too just for 5 hrs per week.in this 5 hrs per week nothing can be teached.
Last year they gave workbook...

My registered mobb no is [protected]. I have made one time payment of 45000 as agreed. Asked for cancellation of ecs. But still emi hot deducted.

I want my money back and eve to be cancelled. Also issue me no dues certificate on priority basis

There was a huge follow up untill i make the payment. But still not received any confirmation about ecs cancellation.

I am very much upset because of thisbr...

I order byjus and got poor feedback from my known contact. I cancelled the order within 24 hours. The byjus' accept the cancellation and send a mail that money will be refunded in 7 days. Today 14 days have passed, the loan is getting approved even though. I told the person that i cancelled the order but they keep on calling and processing next steps.

Today i received a phone to take delivery of tablet.

Byjus...

Byjus has an arrangement with capital float for auto-deduction of loans in the form of emis. The same has not yet started auto deduction. They say that it will take 45 days, which are already over. The loan account no is ban18e0005364.

Byjus representative rahul thaware who had interacted with me is not responding to my calls which is very unprofessional.

Kindly resolve the issue.

Regards
Abhilash...

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...

My name is gunjan. I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the...

I had placed an order with bjyu's for study materials of 7th, 8th, 9th and 10th on 22-4-18. On 30th apr they delivered the tab with 7th std materials only. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with.

They keep telling that the matter will be resolved but nothing seems to be happening....

I enrolled in byju's cat preparation course. I was assured by the team of byjus that there will be total support regarding all your subjectial queries. But their customer servants manuplated me.
I got the product on 4th of may. According to their refund policy (15 days trial period) i still have 5 days remaining. I want to get refund of my total fees 35000 rs. As soon as possible....

I have cancelled the order of byju upsc tablet program the very next day when i placed it, due to financial issues, the product has not been dispatched yet, i have paid 25000rs through card and now they are not making refund of my money, everytime there executives are saying different things, i am asking for my money, and they are behaving in such way, 4 times they have called to ask if i want to cancel the order and and i have said that...

I am cat 2018 student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying....

After so much follow up, no proper response form their side. Anyone can check the result of their janakpuri (Delhi) centre. They got all the fees in advance & no response to the complaints.

Any one can check the results of janakpuri centre.

Byju people are now money minded, tehy just sell their franchise and never bother after that.

Very bad experience....

Sir i enrolled with your cat tablet programme on 25th of april. Your education counselor told me you will get the order in 1to2 days after enrollment. But i did not receive it yet on 1st of may. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks...

My name is sooriyan and i am from trivandrum, kerala. I have purchased a tablet from byju's. I have submitted a cancellation request of my product in byju's and my request number is 360947. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them yet. I want to make sure that my product is cancelled. If you understand my situation please send a reply to my...

A byju's representative came to our house on 18/03/18 to give a presentation for byju's course to my daughter. His name is venkat and he spoke in a very convincing way and impressed us abt the course. So we purchased the course for 7th to 10th std in emi from bajaj finserv for 45000 rs. He asked us to pay only rs 2000 and said bajaj finserv will pay them 9000 rs every month and for that we have to pay rs 3000/month to them. He promised us...

Recently i have taken the gmat course 23 months back after a long conversation with miss rakshita bhatt correspondent of byju ([protected] and [protected]).. Thay have approved my appeal for submitiitng the money in emi.. That is very good for them.. But unfortunately they for the sack of business gave me false assurance that i can get avail of one mentor for checking my performance and doubt clearing in addition with tab classes and webinar...

I bought the product recently for my younger brother mukesh and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want...

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have...

I bought byjus app for 15k. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d...