BYJU's Complaints & Reviews

Hi
I purchased ias tablet learning programme from byjus last month and received the tablet on 7 july after paying an initial amount of 20000. However, i received the set of books (Called as companion kit on 12 july). After receiving the tab (Only tab) i waited a lot to be contacted by any of the team members from byjus but now nobody contacted me despite making number of calls to my counsellor as well as at mentorship number. Even before this i texted at live chat session to discontinue my course and they told me to contact at mentorship number ending 333666. But i didn't get any response neither my counsellor told me anything about the refund policy before and after selling the product.
I wasn't even able to pay the money at that time but i was told that i m already late as batch has started so it is my loss. As it was my need to join some course especially online so that i could prepare while being at home and also reading a lot about byjus on the hindu and watching ads on television i thought to join byjus, thinkin its a good platform to learn online but contrary to my believe they are a group of frauds. They never came forward to help me (Amentor once called me just to tell how to plan ur time after that nobody was abvailable to solve my queries after watching the video)
So i called them regularly on the above mentioned mentorship number but it never got connected however i waited and even once changed my mind to not to discontinue classes after talking to ms arti (From byjus) but problem still existed.. Whenever i tried to called to byjus regarding any query mentorship number never got connected even when i wanted to ask for a refund it was not been connected even after countless attempts.
So now their refund team called me today evening after having a long discussion with mentors regarding all the complaints.
However their behavior and services had never been satisfactory but today what they told and the way they behaved was completely unexpectable,,, they said i never had any chat with byjus on live chat (So i might hav just dreamt about it) neither i made any calls to mentors or my counsellor... Or you should have reached out to us if you wanted the refund... Des[ite of yelling again and again that i tried your mentorship number a lot many times but i couldn't connected... Neither i was aware of any refund policy... So what is my fault here? Byjus is really fraud there policies their services everything is made for their own favour. I know how i arranged that money which i paid to byjus infact when i got informed about new mentorship number i called them instantly (26 july2018) and asked for refund, which was 16th day (Howewver i asked for the refund in live chat after receiving the tablet and before receiving the books as well) so tell me where i am wrong if your number was not being connected if my counsellor didn't tell about the refund policy if your team could not meet with the expectation of their clients and could not keep their words. Kindly refund the amount i paid to byjus as soon as possible.

I have enrolled for byjus tablet course for ias.
When i heard that byjus also provide teaching for ias, i was very excited for it. Being a topper at my school and my college, my dream was to become an all india topper for ias itself and serve the country. Knowing that i am from a commerce background and i ll need guidance, i had to join a coaching institute. But as soon as i discovered the prices of tuition fees, i was disappointed. I never wanted to burden my family who are currently struggling with money. But after i got to know that a reputed institution like byjus is providing ias coaching that too at a fee which can be affordable, i was really excited for it.
So, i enrolled for it as soon as i could.

While i was continuously waiting for my tablet to come and start studying, it took so long for it to reach my home.
However, when it reached, i didnt receive the books. Also, no call came from byju's side to guide the student.
When i had a talk with their counselor he promised to give us the following:

1) reputed mentors to guide me all the time
2) proper material and guidance for optional subject as well

But much to my expectations, i didnt receive those services. Even till now, after 1.5 months, no mentor is assigned to me.

When i watched a lecture on tablet, it became so hard for me to study a topic thoroughly because i need books.
After so many calls, i got to know that the books are out of stock. My time was being wasted. Morever, they didnt call me to guide me in making a strategy for ias study.

Finally, after so many days and end number of calls, books were received and so was a call.
But even after that, no mentor was provided
To guide me and help me throughout.
I felt disheartened. Being a good student, i was not able to study well which was making my moral down. Paying high amount of fees was troubling me and my parents too.

The counselor didnt inform us anything related to refund and cancellation policy. It is now that i am getting to know about their 15 day policy.
I received the books and a call for strategy to study ias after 15 days of the arrival of tablet. How could i have possibly judge and decide whether i want to use it further or not within 15 days if you are providing me the books and a call after 15 days?
I want to cancel the course and get my refund as soon as i could. Being from a middle class family, the amount of fees which i am paying is not worth the services provided by them and it is bothering me. It is putting a huge pressure on me and my fanily.
I called and emailed several times at their helpline number, while your representatives accepted that it was their fault, they were not helping me out.
All i was listening that i need to wait and i ll get a call back from the concerned person.
When the person called, they asked me my problem. I told them i want to cancel the course and want my refund back. To which they replied, ” is there any other query? No? Okay thanks” and disconnected the phone. Since then, i haven’t received any other call.

I had so much trust and faith on byjus that no matter what, they will help a their student throughout. But instead, they are putting a huge burden on me. I would again request the concerned authority to please look through this matter and kindly help me get my refund. The refund won’t be a big deal for reputed institution like byjus but for me, it can help my career grow.

Regards,
Ridhi kohli

I am totally frustated with the byjus experience. I see absolute lack of integrity from the sales team @ byju. I have been following up with them since march since i subscribed to the learning app. I got the package for my son who is in class 4 which was supposed to have a validity till class 10 as was the condition. On receipt i saw the validity was only for a few months. I had asked them to cancel the order on day 1 of receipt as this was supposed to be in the free view period for first month and refund the money. I am still following up for the last 5 months for both the content and the validity. Few calls happened but no one addresses, does not even escalate or connect with the higher authorities for a resolution. And no interest in customer concerns. Very very poor organization and lack of integrity

Very unprofessional behaviour of the whole team. I got a call after i received my kit asking to speak to the kid. But as i am a working person i had told them to call on saturday on a specific time to speak to the kid. But i never received a call from them. The team had told me to return the kit if not interested within 15 days. Don't you think it is their duty to call on the 15th day or before that asking whether to continue or not. But no they never called, it seems it's not their policy. They called me last 15 days wherein i mentioned to cancel the subscription for which the executive asked me to write a mail. I did write a mail and i received a mail from the senior manager saying my phone is not reachable which is not right. They would have never called. Two days back when i spoke to the team raising my voice to speak to the manager. Then the manager called me and said that we cannot do anything. Your request was past 15 days. This is totally unprofessional. While selling the kit they were behind me continuously and now when i am telling to cancel it this is their behaviour. I would like to cancel this. Unnecessary i am paying for what i am not using. I posted the same in social media too and now when i want to see the comments it says the site is not reachable.

Very very unprofessional. I request everyone not to fall prey to this learning app.

Your employees are speaking lies while selling the programs. They told us the online version is 30 % but after purchasing the advance learning program for 1 lakh 30 thousand we saw there is no difference between offline n online version. Saurav parashar who came to convince us told that the online app is a demo app n will not work after few days but for ur kind information i have been using online versions for various classes for months and there is no difference. You all r cheating people and ur employees r telling lies... One day if they come to the trap of police they will be beaten until to death for cheating public

Dear sir/ madam,

This has reference to our discussion with mr. Natraj on 4 - 5 days back and it was requested by mr. Natraj that my case will be escalated to higher authority and a written response will be provided within 48 hours. Till now there is no response from your side on refund of payment, i am continuously calling since 8th july on helpline no. And refund team on refund of payment against cancellation of my order but i am not getting any response.

Your order confirmation and apple invoice are already provided many times, same are forwarding now also.
.
Requesting again for refund of payment because this is not a matter of small amount, it is rs. 44900/-.

This is a great example of harassment of customer.

Order details
Order id 238956
Product class 11th & 12th jee 2019/neet 2019
Class 11th and 12th
Valid for na
Date of order 08/jul/2018
Amount rs.44, 900.00
Payment mode apple pay

My contact no. [protected]

Regards,

Ravinder

Overview:
Byjus promised for summer classes when we enrolled for 2 years neet coaching package in 2017 accordingly payments were made.

Issue:
Surprisingly neither summer classes in may 2018 were conducted and nor special classes planned in this academic year till now.

Solution:
Better byjus payback their fee, so we can go to some other better coaching classes. Their tab contents are not really useful for syllabus towards neet preparation by the students.

Byjus executive mr abhishek awasthi visited my delhi house i impressed from his convensing power a
We asked for convence as per abhishek we provide you cab facility so we agreed to apply same day and paid 12000/- same day date is 14/04/2018 but janakpuri centre did not give me cab facility we tried many time and continously asked to mr tiwari for cab but he always gave asurence for cab three months have passed we didn't fined any cab facility we both are working and not able to pick and drop my daughter to janakpuri centre and she attend only twelve classes my daughter and her studies is suffered we asked to tiwari for quite but didn't get any response from his side and my loan instalment hit my account every 2nd of month emi is 5335/- i want to quit my recipet number - tnl[protected]

Byjus exec rima visited my bangalore residence for my sons 9th grade enrolment on mid june 18, took 79500/ odd for 4 years till 12th std, never mentioned they have yearly subscription. Paid upfront but realised after pre term exams after 2 weeks that my son failed miserably as he couldn’t adapt to the module. Meanwhile i had messaged & spoken to rima & several other execs by end of june regarding the refund and why was i not informed about yearly subscription, which they never responded to till date. Despite me writing to you & speaking to you all, you have not been responding forcing me to now file a legal case against you.

I lately sat for the interview at Byjus (Noida brach) and was rejected by the interview. An employee of the same company turned up to me and offered to help me to get the job saying he had sufficient contacts and said he was offering help out of generosity. I gave him my contact details for the same and soon he started texting me in appropriate messages saying he wanted to sleep with me. My constant denials were of no use. Lastly when he realized I could not be convinced, he dropped the job offer and also blocked me. What kind of conduct do you guys preach to your employees? Completely unethical work culture and fraudness. The name of the employee is Waris and he has been working for the past 3-4 months in Noida branch. I hope at least a complaint would not go unnoticed.

Inspite of my several correspondence since june'18, nothing is happening till date. My all emails regarding the complaints automatically marked as resolved. Actually the matter is still hang on I have already given my bank details for transfer my refund money. But no one willing to resolve my issues. My so called mentor also asked 24 hour time & vanished.
If no one hear my voice till this month will lodge my complaints to registrar of company & consumer court. Is anyone who willing to joi hand with me do let us know, will sue case against them jointly. They are totally fraudster.

There is no proper selection process for the profile of Business Development Program. The freshers and experienced are getting same treatment.
1. No provision to place near the home, so that to ease work of employee.
2. Same initial training give to freshers and experience holders.
3. HR is no way employee supportive.

Team, I was selected at Noida for Business Development and had keen desire to join you. But because of above happenings I had to get my appointment revoked.

RES SIR
I would like to inform you that repersntative of byju compnay. he came to my home for free education councelling according TOI news paper. but he(repersntativer ) sanctioned the loan from Capital float and took cash 3000/- rupees. as like he is sell repersntative not councellor . capital float also deducted 4444/- rupees on 22/06/2018 while byju closed my facility 11/02/18
please sir cancel my loan and refund amount.

Hi Akansha,

It's almost a month, eachone from center is avoiding my call
Is this the way byjus like giant handle their customers. It's really pain, hard to understand when you can send your sales person for having business, why not held responsible the same sales person to resolve my issue. The refund equation is very simple hard to understand why the issue still hang on????~

The byjus has offer me 60000+10000(money also paid 100% on two installment through bajaj finance)
Classroom 40000
Tab with app 20000
Transport 10000

The Deduction should be based on the above only. As per karandeep (operation manager Dwarka he will deduct 3months charges as he put his hard labour to Improve my ward. Which also in question, ??
however still the calculation are
Class room @ 3333p.m x 3months 9999
Transport @ 833p.m. x 3months 2500
Tab 25000
G.total 33499

70,[protected] = 37501 (money to be refunded)

How your sales person negotiated with me & how he derive on 70, 000 that's bonus given cup of tea not mine, you can questioned your sales person. However when I paid 70000 fee the refund calculation should be based on this only
. Your operation manager misleading figure only gives impression of cheating
Awaiting for your respond.

Hii, i am from mumbai.I took these service around march 2017 for ny child.he study in 8th standard for learning.but after that my child is still not progress.he failed in 2 subject and i contact to byjus customer center for consulting and return their service.they didnt attend any call..after lots of call they told me you that you dont deposit money in account.and they were telling we will not cancel that service.after a month i shift my child to another coaching classes for further study.and still now they were not responding..the problem is there..i called capital float it is loan company where loan is issued from here..becoz it took by loan..and i paid amount 2 or 3 months after that i stop it by these reason..i want to tell you that..u take your tablet and service everything..i will not payable to more amount becoz i dont have that much amount to pay..the problem is not resolve it now...please do something...my register contact no is [protected] and my number is [protected].

I had admitted my ward in byjus class room programme., due to some unexpected behaviour of the byjus staff we decided to discontinue our ward from classroom learning center dwarka. When we have requested to operation branch manager for refund, the calculation given by him was totally unethical & shown childlike behaviour, his only motto to harass us. Since we have already decided we asked him the calculation of refund in writing, he given us more bluntly & with attitude said "kuch bhi karlo sirf 26000 he milaygay" now we realise he must be said due to some strong support from management only. Since then I have shown the all calculations which proves that he is wrong still no one from management ready to hear my voice. It is very painful to see that all my hard earned money gone into drain. I had call byju's dwarka center about refund status they always bluntly said you complaint, now every thing is taken care by head office only. Instead of penalise staff's stale behaviour byju's threatening their customers only.
If I will not get any support from byjus management I'll go till consumer court. Till then I'll sit at byju's dwarka center & let other customers know about byju's injustice .
Dalbir Rawat
[protected]

I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why I cannot cancel my order. But yes..you have not failed to debit the money from my account promptly.

This is very disgraceful for an educational institution to go to this level of money making. I am going to report this with the consumer complaints and the social media and will make sure none of my acquaintances avail your services.

Please cancel my order ASAP and refund my money.

@Saurabh Bhagat- counsellor- Earn a living by doing an honest job and not cheating people, especially cheating students. It is a disgrace to BITS and IIM if you have actually graduated from these institutions as you claim to have.

@Byju- Sir, I am convinced that your organisation is no where near a customer first company or follows ethics. Really pathetic service.

I have taken BYJUS product for my son for 7-10 class. Till the time I paid them the program fees, the follow up from the the executive Sanjeev Mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i.e. instead of IB board they have given us ICSE content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope The brand ambassador Mr Shahrukh Khan is also listening.

I want to return the product of byjus.Bcoz my son is not understanding the byjus learning process.. It's difficult to understand for him so please accept my cancellation request.He cannot understand the learning process of byjus. I did not understand the English language so please take this product back as soon as possible it will be helpful to us.

My daughter i s studying in class 5 and we bought byjus program for her . they promised that the course will reach within 5 days.it has been 10 days since I ordered the course . I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that Byjus takes action on this . we want the course to be delivered immediately.