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BYJU's Complaints & Reviews

byjus.com
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Updated: Jan 15, 2025
Complaints 4176
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2748
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 203

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P
priya nohwar
from Jind, Haryana
Jul 4, 2018
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upsc

Website: byjus

Hello sir/ma'm
I enrolled for upsc tablet in may 30, 2018 at byjus. And i got tablet in june 24, 2018. They have also told me that also give me their study material but i didn't get. I called up faculty or on mentorship as they provided for my personal mentor for my preparation strategy. But they didn't arrange any call. Week is spent then i call my counsellor mohit mundhara bt he also didn't call me back.
So i feel this is...
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H
Himanshu Chug
from Bengaluru, Karnataka
Jul 3, 2018
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byju's not refunding

Address: 560048
Website: byjus.com

May 27th 2018, I took the try and buy pack of Byju's learning app for my son for class 4th to 10th from Byju's sales representative named Sahil Khosla who came to our home for demo and assured full refund if we didn't like the course. I paid INR 85000/- by credit card.

My son tried there app for 2 days and he liked the Byju's course, so I called them May 30th 3018 and did a partial refund of my order. We kept 4th and 5th standard...
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K
Kiran Puri
Jun 30, 2018
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I want to return byju's product

Address: New Delhi, Delhi, 110053

Hello,
I am kiran i take the trial pack of byju's for my daughter for class 6-7, my order no.[protected]
Byju's emloyee id - tnl[protected]
My complaint ref. No.- 447048
Now i want to return this product and want my refund i call in byju's customer care from last 15 days, i file the request on 12-june-18 first time after that i continue call them, but there is not a satisfied response from the customer care. They...
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R
rawatdalbir
from Delhi, Delhi
Jun 23, 2018
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byju's learning center dwarka

Address: South West Delhi, Delhi, 110075

One o[censored] r sales executive mr. Shubham chaudhary [byju's emp. Id[protected]] visit to my place and give impressive demo about product for my ward studying in class 7th. And further elaborated us the class room learning center is different from other tuition center as through practical & presentation student grasp fast also the study center do not force their students for mug up & gives very less homework, all 80% learning done at study center...
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A
Ashwin Gor
from Mumbai, Maharashtra
Jun 22, 2018
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re :- refund (registered mobile no. 9892252888)

Address: Thane, Maharashtra, 421201

Respected sir/ madam,
I mr. Ashwin v. Gor f/o mast. Bhavya ashwin gor informs you that i had already applied for refund more than a week ago but till date neither the kit is taken away nor the money is refunded. I trying to communicate with the said executive (Miss anjali) since couple of days but am unable to contact her.
In fact even today i tried to call her through your helpline no. But all in vain, i was informed to...
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M
mounika7
from Gudivada, Andhra Pradesh
Jun 22, 2018
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refund issue

Website: byju,s

I got the product on 19.05.2018, with in two days i requested for return and they accepted my request and i sent all items what i recived and they received it on 28.05.2018. I paid 47000 through bajaj finace emi but they are not refunded the money as of now i. E22.06.2018. They are saying all non sense as they are technical issues blah blah. I am calling no of times day by day but there is no progress. How many days it could take to cancel...
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B
Bullion spot
from Mumbai, Maharashtra
Jun 22, 2018
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sales executive

Website: byjus sales executive.

One o[censored] r sales executive mr. Aadhar mobile number [protected] do visit to my place and give demo about product.
After finishing demo he insisted i should immediately make paymnet for product around 80000 rupees which i refuse and asked him for some time to whihc he oppered me some disocunt if i make purchase immediately. On hearing this i found this person non trustworthy and asked him that i will get back if i m intrested and i...
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A
Awditi Dey
from Varanasi, Uttar Pradesh
Jun 20, 2018
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worst service

I had taken the trial for Byjus course (11th &12th and NEET) and they promised that if we don't like the product, we can refund it. But now when we are asking for email they are not doing anything about it. No call or email when we asked for refunding. Neither did we get our ticket number. Customer care members have been ignoring me and they did not do anything for 72 hours. Not apologetic at all. They said we'll get a call in 24 hours but...
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B
bhakti.k
from Mumbai, Maharashtra
Jun 14, 2018
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refund

Address: Mumbai City, Maharashtra, 400013
Website: byju

We have purchased a product with order id no.[protected] from byju on trial basis and we were misguided from the employee named amit sakia that "we can return the product within 15 days from the day we start using it". We launched a complaint with the ticket no. 381275 and we not getting any firm answers from the persons they are asking for 24 hrs time to answer us since 3 days. The ecs is getting deduced every month and we are not using the...
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D
Devi Murugan
from Tirunelveli, Tamil Nadu
Jun 9, 2018
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payment refund

Address: 600077

Hi
Myself is bharat
From byjus theyre contact me whether i was selected by 1000 people and they told to buy the courses then i'm also bought that my family was not so rich. So i used to pay emi and the time of the emi was 9 months but they take the money for 10 months and they didn't response to me...
So plz kindly make my refund money as soon as possible...
Otherwise i go to consumer court......
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A
Abdul Azeez Shukoor
from Bengaluru, Karnataka
Jun 8, 2018
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[#375544] refund request

Address: Bangalore, Karnataka

I paid amount of 9800/- on 13/5/18 for my son studying in 7, before getting the kit i requested for cancellation and refund of amount, as i received lots of negative feed back.
Today i received call from representative to send the account statement where the amount 9800/- is debited as they couldn't track the same,
Ridiculous...
Need the exact refund to be done to the account no. Shared on priority.

It...
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R
Rambw
from Perundurai, Tamil Nadu
Jun 7, 2018
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byjus only business and learning curve

Address: 600044

Hi, i have taken admission of byjus for foundation course 8th class chennai. I could see that this new trend started for doing business, this is my experiance with byjus.
This study center is full business motive, advertising and enrolling 40/45 students for batch for each standard which is again like class room session that too just for 5 hrs per week.in this 5 hrs per week nothing can be teached.
Last year they gave workbook...
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P
Prathamesh Neve
from Mumbai, Maharashtra
Jun 3, 2018
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double payment

My registered mobb no is [protected]. I have made one time payment of 45000 as agreed. Asked for cancellation of ecs. But still emi hot deducted.

I want my money back and eve to be cancelled. Also issue me no dues certificate on priority basis

There was a huge follow up untill i make the payment. But still not received any confirmation about ecs cancellation.

I am very much upset because of thisbr...
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A
Amit_Ahi
from Noida, Uttar Pradesh
May 27, 2018
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less of education and more of harassment

I order byjus and got poor feedback from my known contact. I cancelled the order within 24 hours. The byjus' accept the cancellation and send a mail that money will be refunded in 7 days. Today 14 days have passed, the loan is getting approved even though. I told the person that i cancelled the order but they keep on calling and processing next steps.

Today i received a phone to take delivery of tablet.

Byjus...
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T
tso
from Nashik, Maharashtra
May 24, 2018
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capital float emis

Byjus has an arrangement with capital float for auto-deduction of loans in the form of emis. The same has not yet started auto deduction. They say that it will take 45 days, which are already over. The loan account no is ban18e0005364.

Byjus representative rahul thaware who had interacted with me is not responding to my calls which is very unprofessional.

Kindly resolve the issue.

Regards
Abhilash...
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H
Harshitgupta91995
from Yellapur, Karnataka
May 19, 2018
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brain power meter issue with course

Address: New Delhi, Delhi

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...
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G
Gunjan Bawa
from Bengaluru, Karnataka
May 19, 2018
Resolved
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lenovo tablet switching off

My name is gunjan. I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the...
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C
cvm_67
from Satara, Maharashtra
May 17, 2018
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study materials

Address: Bangalore, Karnataka

I had placed an order with bjyu's for study materials of 7th, 8th, 9th and 10th on 22-4-18. On 30th apr they delivered the tab with 7th std materials only. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with.

They keep telling that the matter will be resolved but nothing seems to be happening....
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S
Saurabh Vashisth
from Jodhpur, Rajasthan
May 14, 2018
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refund of fees

Address: Bangalore, Karnataka
Website: www.byjus.com

I enrolled in byju's cat preparation course. I was assured by the team of byjus that there will be total support regarding all your subjectial queries. But their customer servants manuplated me.
I got the product on 4th of may. According to their refund policy (15 days trial period) i still have 5 days remaining. I want to get refund of my total fees 35000 rs. As soon as possible....
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D
deeksha shukla
from Moradabad, Uttar Pradesh
May 7, 2018
Resolved
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byju upsc tablet program, they are not refunding money

Address: West Tripura, Tripura, 230204

I have cancelled the order of byju upsc tablet program the very next day when i placed it, due to financial issues, the product has not been dispatched yet, i have paid 25000rs through card and now they are not making refund of my money, everytime there executives are saying different things, i am asking for my money, and they are behaving in such way, 4 times they have called to ask if i want to cancel the order and and i have said that...
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