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BYJU's Complaints & Reviews

byjus.com
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Updated: Feb 13, 2025
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So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 209

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R
Ravipal Kaswan
from New Delhi, Delhi
Apr 6, 2017
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Bank po

Address: Sikar, Rajasthan, 332001

Defective product only make fool to students your product is vary low category it is not helpful for my exam so please improve your category and provide a better product to me which help to achieve my goal of my life its a vary lowest category product by you to deliver me I am sorry to say to you you are not taking interest to solve my problem and you ruined my goal...
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S
Subrat_Samal01
from Chennai, Tamil Nadu
Mar 20, 2017
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Delay in refund and poor customer service

Address: Bangalore, Karnataka
Website: www.byjus.com

These guys are ready to take money alluring with a lot of good facilities.
Neither they provide anything good nor do they refund incase you don't like their products.
I had enrolled for a IAS Tablet program . I didn't like the materials and the program good. I returned the same within 2 days.
And since the day I returned, I have started facing problems.
1. Customer care representatives don't give legit details...
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B
belalmd07
from Kolkata, West Bengal
Feb 25, 2017
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Money charged but not activating tablet. Scammers!

Address: Bangalore, Karnataka, 700023
Website: byjus.com

Hi, I bought JEE crash course from byjus. First the guy started calling to take it for 12000 then agreed for 10000 and said pay 8000 for trail of 1 month after that if you like it pay another 2000. After 1 months a guy called and asked for 18000. But after confronting them what they asked is 11000 means I have to pay 3000 instead of 2000. What I think is they are a big fraud! Videos are normal nothing magical happening there! Any way I have...
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A
ANUJ_JAIN@1993
from Surat, Gujarat
Feb 10, 2017
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Not received CAT books

Address: New Delhi, Delhi, 110058

I signed for CAT tablet course 12 days back. Order No[protected]. I only received tablet

I have not received the books till date despite payment. Your education counselor Ms Preeti, has no knowledge of whereabouts and has been speaking all random stuff to me, wasting my time.

I have called/texted/emailed more than 30 times now.

Please help...
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P
praneethuddagiri
Feb 8, 2017
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Customer response is very bad

Address: Bangalore, Karnataka, 560103
Website: www.students.byjus.com

Hi,

I recently(last Saturday) joined BYJU's IAS coaching and has taken tablet course. I was promised that I'll be provided with table + study material within two days and I can come and collect the same. Now if I call my contact persons - Sristhy Sharma(srishty.[protected]@byjus.com) - she picks up and says she'll call me regrading the location to collect the material in 1 hour and she never calls. The other person is Rajath(mishra.[protected]@byjus.com)...
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R
Reshma Hussain
from Ernakulam, Kerala
Jan 7, 2017
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UPSC tablet

Address: Bangalore, Karnataka, 560030

Hi, I purchased UPSC tablet with course validity for 2 years but Byju's claim that course was valid only for a year and they've blocked the content since jan 1, 2017..., I remember paying for 2 years as the executive had told me that there's discount offer going on when I purchased the tab. They are asking for additional renewal charges which I can't pay and UPSC preparation is disturbed.pls help....
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S
santoshkumar nair
from Mumbai, Maharashtra
Dec 1, 2016
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Replacement of the wrong product you gave

Address: 401501

I recently ordered a byjus monthly trail pack for std.10th cbse and the invoice no. TNLPAYU066422 and the order date is[protected].
When i got the delivery, the product I got was 10th icse, which means that I ordered for cbse and i got icse . i called the customer care and they just kept arguing with me that cbse and icse are same and it is a foundation and the portions would be there in it. I said them that the portions are not same...
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V
Vishalasaurav
Nov 29, 2016
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Illegal EMI charges on my Bank Account

Address: 560033

We havent ordered for Byju's product but still one of the executives from Koramangala branch has applied for loan (Loan No. 404REM[protected] in Bajaj Finance behalf of my name. We havent got any product and we dont want too. I am getting EMI charges on my bank account which is very illegal from Byju's side without my authentication and approval. I am not sure how Bajaj finance has approved this loan without my approval. Please resolve this...
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Pavitra Golchha
Nov 10, 2016
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I'm unable to play videos in my phone

Address: Bangalore, Karnataka, 560095
Website: byjus.com

Name: Pavitra

Course: Class 11th PCM

Date of Purchase: first week of September, 2016 (2 months ago)

Reference No: 100166

It's been since 1 month I'm unable to watch any videos in Byju's App for Class 11th PCM. Before updating my phone (in Lollipop), it was perfectly running. But after upgrading to Marshmallow, I can't watch any videos.

Due to this much time have been...
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R
rhythmashu
from Gurgaon, Haryana
Nov 9, 2016
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Product video not loading

Address: 121004
Website: byjus

I am student of class tenth i have purchased this tab just a few months ago . but for last few days when i am opeping that app in my tab it is showing that PLEASE INSERT SD CARD OF 10 GRADE APP . i am not able to study or do any performance on this tab . And my exams are approaching only 2 days are left . kindly help me out regarding this . its an emergency.
aakansha...
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S
Saurabhsingh12
from Bengaluru, Karnataka
Oct 4, 2016
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Lenovo cat tab

Address: Bangalore, Karnataka, 560008
Website: www.byjus.com

Hi,
As you have been unable to solve my problem i am listing it down point by point -

1. i bought a cat lenovo tab course on july 16 2016.

2. the delivery of the tab itself took 15 days. despite of delay, i continued using it...in 2 days i realized i am not able to access videos more than 3 times (which was not told by the executive despite of asking again and again).

3. further, the...
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S
Shinkre
from Mumbai, Maharashtra
Sep 13, 2016
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Faulty app

Address: Bangalore Urban, Karnataka, 560095
Website: Byjus.com

I got the tablet + SD card for pcmb content for XI and XII std science for my son. The content seems okay. But the app had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
Called the cs number given to us. It was dead. Mailed to the mentor who was to call back immediately. That didn't work either. The number to sell the product was prompt to respond. Took my...
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L
leohoney
from Mumbai, Maharashtra
Sep 12, 2016
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Money not refunded

Address: Hyderabad, Andhra Pradesh
Website: Www.byjus.com

I totally concur with many of the other complaints submitted here. Byju's is a money minting machine. They promise you the world but fail to deliver to their commitments. I received close to 20 calls in a span of 10 days from Aishwarya at Byju's in the later half of August 2016. They were running a discount scheme on their GMAT prep packages. Last date to avail was 31 August. I was told the SD card with all the study material will reach me...
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D
Devadas Menon
from Delhi, Delhi
Sep 7, 2016
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IAS 2017 Tablet course

Website: byjus.com

I have joined for IAS 2017 tablet course of byjus in august 2017 the details are below.
Order Number : 4584727
Order Date : 24-Aug-2016
Payment Method : Credit Card

As part of the course I am supposed to receive a log in Id credentials for current affairs. I have called them more than 20 times . they keep on telling me it will be resolved in 24 hours. But till date i didn't get my log in credentials. Now...
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I
Ishaan Archit
from Bengaluru, Karnataka
Sep 5, 2016
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Refund of money

Address: 560078
Website: Think and learn pvt ltd-BYJUS IAS

I'm the student of tablet+classroom program. I made the payment of 50k for the tablet and later paid 35k for the classroom program. I didn't attend next two weeks classes because the coordinator told me that polity was about to end and there's no point of attending it. I attended only two classes-one of environment nd the other is economics. I asked for the refund of my classroom course to which the coordinator agreed and later on refused...
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R
Ronnie D'Souza
Sep 5, 2016
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Byju's learning learning app

Website: byjus.com

Dear sir / madam.

Over a month back i paid for the byjus on line learning app $ 299 equivalent to 20 thousand rupees, the application that i downloaded has couple of videos but the other service that they charged me for is never been provided, they have promised me a 1 to 1 conference call with my child by one of their tutors to clear any doubts if the child has, and regular test and exams which never happened., there is no...
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Arihant Vasha
from Indore, Madhya Pradesh
Aug 25, 2016
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Back And Refund

Address: Bangalore, Karnataka
Website: www.byju's.com

Sir I am Arihant Vasha.I purchased a package of P.C.B. from byju's.Before purchasing product they promised if I don't satisfied with that they will refund my amount(30000)within 30 days of recieving product.So I purchased that and I recieved it on[protected].And I am not satisfied with that so I mensioned a complaint of back and refund on saturday[protected].One of them from their centre told me that their refund team call me within24-48...
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PADMAJA ANNAPURNA KAMBHATLA
from Mumbai, Maharashtra
Aug 6, 2016
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Mishandling of the sale transaction and delivering the wrong product

Address: 400072
Website: Byju

1. I placed an order for the course content for 8th standard IGCSC (Cambridge board) through the online link provided by the executive of the company Ms Naina and paid Rs 11000.
2. The company punched a wrong address and the parcel was delivered to a wrong address. The company did not do any thing to set that right even after my informing them about the wrong address. I did the follow up with the courier service and with their cooperation...
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Bhavya Adhvaryu
from Ahmedabad, Gujarat
Aug 1, 2016
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Refund policy

Address: 560095
Website: byjus.com

When i got a call from the educational consultant from think and learn ltd on 23/06/16. I was so much happy that i got a scholarship that i can buy the 11th-12th pcm course for 26, 000/-. I followed the mode of payment they told me and bought the tablet on 3/07/16 through icici bank credit card, i chose for emi option but my whole amount was taken in one installment, i got my tablet after 9 days of payment. I was so much happy that i bought...
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J
JasKaran Grover
from Chandigarh, Chandigarh
Jul 6, 2016
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Cheaters

Address: Bangalore, Karnataka
Website: www.byjus.com

Never Buy the Byjus Tablet as they never provide you what they say.They uses all unethical methods, saying all lies that they will provide the best of the education but they are never concerned with the education.The only thing matters to them is money.They will grab thousands of money from you promising to provide the tablet with the videos loaded in that but those are not worth a peny.Better that You never pick up the call if there is any...
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