BYJU's Complaints & Reviews

I study in south delhi byju's centre which is in green park.. I will not reveal my name because i dont want the teacher to be my enemy. I am in class 11 and i am not satisfied with the Maths teacher. I have missed some classes because i joined byjus later and i want to complain about the maths teacher. Today he gave us RYC to solve i had a problem in a question but i attemted it and i did a mistake in a step he came to check and immediately he holded my ear very tight it was paining and slapped me on my face i didnt expressed in front of everyone but i was crying inside.. I dont know the name of the teacher as i am a new student but i know that this teacher teach maths in dwarka centre also . He is a maths teacher and i dont know whats wrong with him So please help me stop this kind of behaviour with students because a teacher should teach a student peacefully not by beating him i am at my home now and i am in a very bad mood so please help me

I have booked your learning apps in last month. And given a token money 1000 against transaction I'd -Tnlpayu105262. But till date material not recd. I have already mail to your teacher Mr. Aftab regarding this matter. Now I am sorry to say I don't have any requirements of your apps. Kindly return my token money at earliest.
R C Mondal
Bokaro, JH

Byju's needs to get their act together

I have never in my life experienced such a poor level of professionalism. Signing up with byju's has only led to a series o[censored]nfortunate events. I see no use in their "tablet" training method. They do not even provide you with adequate help to manoeuvre through and understand it.

Also their college counselling was of 0 help to me. The lady in charge told me what i already knew. I dont need you to google information in front of me and tell me what i can find out myself. Rs 1000 rip off.

The management is extremely unprofessional and poorly trained. There is no point in flaunting your funding from an iconic social media platform, if you can not adequately use those funds to train your employees. Client management is key in any service oriented industry fyi.

Dear Sir,

I, Prashant Suryavanshi, Worked in Rath Enterprises (Franchise of Byjus) Indore and Atul Shrivastava Director. I worked
from Sep 2016 to March 2017 as a Sales Manager. the company was unable to pay the salary to his entire employer on Jan, 2017 onwards, most of Time Company was paying cheque but that was also bounced. Even company management called different meeting and given the assurance that they will pay the pending salary gradually, but there was no progress from company side. Due to continuation of this issue most of employee resigned from the company.

I have 2 months’ Salary pending with company; even company has not paid our PF and income tax to Govt. also. when I asked about my pending amount; they are not ready to give me any satisfaction date or time.

Please do my help I am in a problem.

Thanks & regards

Prashant Suryavanshi
[protected]
[protected]@yahoo.in

I purchased a tablet learning app for my kid last year at a price of rs.10000 for class 8 and i was told that from next year onwards i need to purchase only sd card which will cost 5000. This year they are demanding 16000 just for sd card.
Also they promised to assign subject mentor and doubt classes but none fulfilled. Feel cheated. There course material are animated video lectures and good for reference but test contents are very basic. It's better to have distance learning course of other companies which are useful for competitive exams.

On 06.05.2017, we were approached by some Mr Heera Jaan from Byjus. Day before yesterday we had received a call from Byjus regarding the same. The person called Mr Heera Jaan was very talkative and was quite smart. He approached us first saying that he wants to analyse my child. We being gentleman allowed him for 4 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of Byjus. We agreed. He sent us a link and we made a payment of Rs 43200 towards that.Later on we had suspicion regarding his personality. So we searched for him on social networking sites like Facebook, linked in and found that the person was a big fraud.
First of all he told that he was a B TECH FROM IIT Kharagpur and he will be mentor of my child. But we found that he was a graduation of some other college and immediately when we called him he told that he has done so to make an initial impact on us.
Secondly he told that he had come from Banglore and on the same day he had to return also.
We were quite impressed but later on, through social networking sites only we came to know that he had come from Hyderabad only and this also he told that he was lying to make an initial impact on us
The question is, if Byjus classes has teachers like this, what they will be teaching to the child. And is Byjus Classes telling it's employees to make impact on their customers by means of lies, cheating and fraud.

Was really frustrated and decided not to put my kid in an institute that makes relationship based on fraud, cheating and lies.

A request was made for refund on 07.05.2017 but they did not respond properly. After that started a series of torcher. They show so much reluctance in cancelling your order.

Today they told that I have to send back the product first. I told I have not received the product.Then they asked for bank account details which was given to them at 10 AM today, on 09.05.2017.
On their website it is written that if the payment has been done through internet banking it will automatically be credited back to the account. But they demanded the account details for refund. Again when called after submitting the account details, they told that I had to mail it on separate ID. After lot of pursuing they told that the refund team is not there today. Why refund team will not be there today on tuesday.It seems they want to make me tired so that I stop following them up and they eat my money.
It seems that they have captured the entire education business on the basis of fraud and cheating.

I enrolled with byjus for cat preparation. I took the tablet course with weekend classes. The tablet i recieved for classes never worked and the personal mentor promised was never given. They wasted my complete one year and never gave a single class. Nobody helped me when i called. This is fraud and waste of money and time. Please think before opting for "byjus"

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. They are no.1 cheaters. My 2000 rs. Has gone to dustbin. But calling themselves teachers. Shame. Rs.2000 may b a number to them. But it ia my familys one weak expenditure. Sad and let the lord bless them.

Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't...

From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?

I ordered a 4 month gmat tablet course for 30k but for some reason had to cancel it. I shot out a mail within 24 hrs to their support team. I called their helpline numbers as well but was always provided with the stock reply: "concerned team is looking into the issue and we shall contact within 24 hrs". Any help? I am expecting a full refund of the amount as the product hasn't even been dispatched. I have contacted them through their online portal as well but to no avail.

I bought a study package from byju's. During selling of product they said the package videos will be same as in app given by them for free trial. But many videos are different. I talked to mentor he said i got outdated package. But companies customers care not solving my problem. I bought it for 21600 rupees. Bought it on 31.3.2017. Sales order[protected]. Sending image of difference.
My

Registered mobile number [protected]
E mail [protected]@gmail.com

I want return this product after 1 month o[censored]sage because of technical problem s arising. Too much of time consuming in resolving issues. Product costing 32000 financed through Bajaj finance service two installments of rs 6500 already debited. Now I want to return product, stop Emi and refund of debited amount. Company not maintained stadards as Assured.at the time of purchase. Frequent change of setting s and security tokens without prior information and confirmation to client.

ByJu's sales executive are perfect in telling lie and their support team is one of the worst in the world. I was requested to subscribe for the test series and was assured that I shall get all the test papers and answer keys with explanation in text format which have been conducted before my subscription.(test series starts from September 2016 and I was subscribed in March 2017) but when I was not able to get the same from portal I dropped a mail for their support team and from here the story begins.
Their support team says that they will get back to me in 24 working hours but neither anyone calls not they reply on mail and when I call them again they will ask apology (they are trained in it) and will ask 24 hrs time again to escalate the matter with concerned team and get back to me and again no reply no call. After several days of call and mails I was finally told that their sales executive lied to me and they can't provide me tests in text format and their support team member says "sir I am telling you what I was told by concerned team" when I ask her why they kept my request pending for 7 days to tell this she says that it the first time she is talking to me- she doesn't have common sense that I am talking to her on behalf of her team not personally, arrogant lady. I want to ask them that who is responsible for their sales executive lie, is it me ? Why the hell they don't pay me back my money and fire those support team member who doesn't know how to speak and sales guy who sales on lie and that concerned team which took several days to tell me just that they can't provide me for what I paid them.
They are the robbers in the education industry.SHAME SHAME

DO NOT BUY ANY COURSE FROM THESE GUYS.

Defective product only make fool to students your product is vary low category it is not helpful for my exam so please improve your category and provide a better product to me which help to achieve my goal of my life its a vary lowest category product by you to deliver me I am sorry to say to you you are not taking interest to solve my problem and you ruined my goal

These guys are ready to take money alluring with a lot of good facilities.
Neither they provide anything good nor do they refund incase you don't like their products.
I had enrolled for a IAS Tablet program . I didn't like the materials and the program good. I returned the same within 2 days.
And since the day I returned, I have started facing problems.
1. Customer care representatives don't give legit details and give wrong deadlines.
2. When asked about refund they give excuses of lack of Authority to sign cheque.
3. They promise mail confirmations after they receive the items but they don't respond back.

In these cases, the customer has no say after he/she has returned all the things in package.

Hi, I bought JEE crash course from byjus. First the guy started calling to take it for 12000 then agreed for 10000 and said pay 8000 for trail of 1 month after that if you like it pay another 2000. After 1 months a guy called and asked for 18000. But after confronting them what they asked is 11000 means I have to pay 3000 instead of 2000. What I think is they are a big fraud! Videos are normal nothing magical happening there! Any way I have to pay now 3000 and I did that also and now they are saying that they didn't got the money I have every proof of deduction of balance and screenshot of successful payment. I will say to others don't get fooled by them. If I would have read about this much negativity around these guys I wouldn't have invested in it! Because it seems it's all truth! BTW
Invoice No: TNLPAYU089971

I signed for CAT tablet course 12 days back. Order No[protected]. I only received tablet

I have not received the books till date despite payment. Your education counselor Ms Preeti, has no knowledge of whereabouts and has been speaking all random stuff to me, wasting my time.

I have called/texted/emailed more than 30 times now.

Please help

Hi,

I recently(last Saturday) joined BYJU's IAS coaching and has taken tablet course. I was promised that I'll be provided with table + study material within two days and I can come and collect the same. Now if I call my contact persons - Sristhy Sharma(srishty.[protected]@byjus.com) - she picks up and says she'll call me regrading the location to collect the material in 1 hour and she never calls. The other person is Rajath(mishra.[protected]@byjus.com) - he never picked up my call except while he was joining me and collecting the fee. The support itself is bad or rather I should say it's horrible. They don't reply when I ask sme question regarding the students.byjus.com website usage. I'm extremely disappointment with the staff behavior and wouldn't suggest this institute to any of my contacts or disapprove the same.

Thanks,
Praneeth

Hi, I purchased UPSC tablet with course validity for 2 years but Byju's claim that course was valid only for a year and they've blocked the content since jan 1, 2017..., I remember paying for 2 years as the executive had told me that there's discount offer going on when I purchased the tab. They are asking for additional renewal charges which I can't pay and UPSC preparation is disturbed.pls help.

I recently ordered a byjus monthly trail pack for std.10th cbse and the invoice no. TNLPAYU066422 and the order date is[protected].
When i got the delivery, the product I got was 10th icse, which means that I ordered for cbse and i got icse . i called the customer care and they just kept arguing with me that cbse and icse are same and it is a foundation and the portions would be there in it. I said them that the portions are not same then also they just kept arguing with me about the same. Are the customer care people illiterate that they cannot even differ between cbse and icse . Then the customer care people said me to talk with my mentor[name: Baba Rohit and phone no.[protected]] .
I called my mentor and explained him everything . He said he will see what he can do. Its been nearly 15 days since i explained him. I called my mentor everyday reminding him about my complain. Once he said that the package is now opened so nothing much can be done. Now if I dont open the package then how will I know about the product I ordered.
Day before yesterday when I called the mentor he said that I should again order another one in cash on delivery and he will return the transaction that I made earlier .
How can I trust your system that you will return the money.It is clearly mentioned in the invoice details that the product I ordered is of 10th cbse. It is not about 1000 rupees, it is about that I am a child of std 10th and you are mentally harassing me rather than immediately replacing my ordered product.
Yesterday when I called my mentor he said me to call customer care again. After this much 15 days of mental harassment, I should call customer care again. Then also I called the customer care and they have already told me to call my mentor and say him to replace my product[a few days earlier] and I said my mentor about this and he has done nothing till now.
Please solve the problem by replacing the product as early as possible as it is affecting my studies.