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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 16, 2024
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So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 209

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A
anhita
from Varanasi, Uttar Pradesh
Jul 1, 2016
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A tab with defective app

Address: Bangalore, Karnataka
Website: byjus.com

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7.
Tab + sd crad was sent to my with payment mode as cash on...
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A
adi0123
from Barh, Bihar
May 31, 2016
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Regarding delivery of the product

Address: 800026
Website: byjus.com

I booked class 8th study material with samsung tab on 13/05/2016 and paid 15000/- in advance my transaction ref no [protected]. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes.
My order id is[protected]
According to them they deliver there order with 7 days...
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A
Advait Mohan
from Allahabad, Uttar Pradesh
May 25, 2016
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Unethical behaviour

Address: Bangalore, Karnataka
Website: www.thinkandlearn.byjusclasses.com

I have been having issues with the tablet, about 10 days back. I stay in Allahabad, UP, and I was given the solution to send the tablet back to Bangalore, get it repaired and then it would be sent Allahabad. The whole ordeal would take about 15 days, which I could not afford to waste. After a lot of arguments the representatives agreed to send demo tablet to me which my tablet gets repaired. It has been more than 8 days since the the office...
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T
Think & learn comp
from Delhi, Delhi
May 23, 2016
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Byju upsc tablet

Address: Bangalore, Karnataka, 560095
Website: byjus.com/ias/ias-prep-tablet

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest. In fact, they wanted me to dispatch the...
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R
raksh14
from Mumbai, Maharashtra
Apr 1, 2016
Dec 4, 2023
This thread was updated on Dec 4, 2023
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Complaint regarding no refund

Address: New Delhi, Delhi, 110091

Hi. I am a student of 12th standard. This is a crucial phase of my life as; soon I will be appearing for my final boards.
A month before I had claimed for a refund of Rs.999 due to non working of the SD card that contained my math and science course. It was mentioned that they have 100% refund policy that no other company offers but …. I never got my money back as it’s already been 1 month. I have called the customer care that...
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pvahamid
Mar 9, 2016
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Students kit is not loading video

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered on 10/12/2015. EP/BP AC NO[protected] and E-Biller ID was 5783.
since then it never worked. When I tried their consumer service they told with Sony Experia Z1 it wont work. Then I changed my handset to HTC 816. Then they told it wont work with it also. They suggested me to have a samsung tab and I have purchased Tab 4.

Still...
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S
san444u
Feb 15, 2016
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No proper response even after multiple mails for refund

Address: Hyderabad, Andhra Pradesh, 500072
Website: byjus.com

I purchased a test series IAS 2016 prelims from byjus.com.
Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
They are so annoying, every time i call customer care, they say it is in process.
Please beware of Byjus commercial classes. they are least bothered about students career....
+1 photos
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Payal Chhatwal
from Chennai, Tamil Nadu
Feb 1, 2016
Apr 1, 2022
This thread was updated on Apr 1, 2022
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Unethical behaviour

Address: Bangalore, Karnataka, 5600095
Website: Byju.com

Ra
ramurajendra
I concur with Kamal. These guys are very good Cheaters and the most of all is Mr. Byju Himself. He protrays himself to be a samaritan at the time of discussions for striking franchisee deal but then waives off all the responsibility when it comes to determining the situation on ground. Its been two years since we had taken franchisee from Byju's and the tablets which he had been claiming have not reached the...
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M
Medhaa Shankar
from Bengaluru, Karnataka
Jan 27, 2016
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Delay in delivery, unresponsive staff

Address: Bangalore, Karnataka, 560078
Website: byjus.com

I write this in disgust of byju's tablet course. To those who are unsure of byju's, treat this as an eye-opener. One month ago a woman badgered my into buying the tablet course with the usual last day to avail offer bull. I come from a middle class family and 26k wasn't too easy to pay. But i rushed my parents and we tried paying online but their portal didn't work for three days. They asked us to go to their office which...
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M
Md Rayyan
from Delhi, Delhi
Jan 25, 2016
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Tablet

Address: New Delhi, Delhi, 110018
Website: byju classes

The content is gudbut all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by tjem from my family and relatives if my problems are not solved by them

The most important part that half the content is
Locked...
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G
ganesh yellapu
from Mumbai, Maharashtra
Jan 22, 2016
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Fraud of rupees 10000

Address: 560034
Website: byjus.com

My name is Ganesh am studying in class 10 in Andhra Pradesh.I am suffering from arthritis and because of this am not able to go to school from 3 years am sitting at home and learning.this am writing my board exams so to learn I have bought a 10 th class course from them when am buying they have told that I can clarify my doubts through video chat .and you clarify you are doubts .I felt so happy because as am not going to school this help...
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A
ajmeer123
from Delhi, Delhi
Jan 18, 2016
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The quality of teaching what they have assured

Address: 600064

I admitted my ward in 9th standard in BYJU's Classes Chromepet Centre with lot of confidence to train the student for IITJEE main. At the time of admission they assured me that the faculty members those who are handling the sessions are Professors from IIT and very good trainers in IIT preparation. They started the classes with few aged Professors in the beginning and in during course I felt the quality has been diluted drastically. Every...
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S
san11
from Hyderabad, Telangana
Jun 11, 2014
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Byjus classes cheating

Address: Hyderabad, Andhra Pradesh

Byjus classes cheats students, they say all the below

What they say vs fact

1. Our cat training is sufficient to crack cat, gre, gmat... — > once you land into byju they say there is a special program for each, please join each one of them individually.
2. They say they will refund your amount in 3 days — > within a 3 day duration no one will be able to decide on the classes,...
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K
kamal2311
from Hyderabad, Telangana
Mar 9, 2013
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Cheated with 20 lakhs

Address: Bangalore, Karnataka

I took a franchise from Think and Learn Pvt. Ltd. ( Byju's classes) 1 year ago as I was promised that my role would be to operate the classes and all other activities - Product, Marketing, Student demos and conversion will be performed and supported by them.
We would have to take care of the local infrastructure and a little bit of local marketing.

I put my father's hard earned PF savings and mortgaged my...
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