BYJU's Complaints & Reviews

My name is gunjan. I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

I had placed an order with bjyu's for study materials of 7th, 8th, 9th and 10th on 22-4-18. On 30th apr they delivered the tab with 7th std materials only. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with.

They keep telling that the matter will be resolved but nothing seems to be happening. The counsellor who came to meet us is not responding to our calls, messages or emails. It has been a thoroughly disgusting experience with byjus and would not recommend to anyone.

They have taken my approval for ecs from the bank and also taken 20% advance. But all i have in hand is a tab with 7th standard materials which is actually of no use for my son who is in 9th cbse.

I would appreciate if anyone could help me in getting this sorted out.

Thanks

I enrolled in byju's cat preparation course. I was assured by the team of byjus that there will be total support regarding all your subjectial queries. But their customer servants manuplated me.
I got the product on 4th of may. According to their refund policy (15 days trial period) i still have 5 days remaining. I want to get refund of my total fees 35000 rs. As soon as possible.

I have cancelled the order of byju upsc tablet program the very next day when i placed it, due to financial issues, the product has not been dispatched yet, i have paid 25000rs through card and now they are not making refund of my money, everytime there executives are saying different things, i am asking for my money, and they are behaving in such way, 4 times they have called to ask if i want to cancel the order and and i have said that repeatedly, bt no-one said till now that u will get ur refund within this many days, all are just disturbing the mind

I am cat 2018 student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

After so much follow up, no proper response form their side. Anyone can check the result of their janakpuri (Delhi) centre. They got all the fees in advance & no response to the complaints.

Any one can check the results of janakpuri centre.

Byju people are now money minded, tehy just sell their franchise and never bother after that.

Very bad experience.

Sir i enrolled with your cat tablet programme on 25th of april. Your education counselor told me you will get the order in 1to2 days after enrollment. But i did not receive it yet on 1st of may. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

My name is sooriyan and i am from trivandrum, kerala. I have purchased a tablet from byju's. I have submitted a cancellation request of my product in byju's and my request number is 360947. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them yet. I want to make sure that my product is cancelled. If you understand my situation please send a reply to my email id. I am only getting notifications for the my monthly dues. Please help me.

A byju's representative came to our house on 18/03/18 to give a presentation for byju's course to my daughter. His name is venkat and he spoke in a very convincing way and impressed us abt the course. So we purchased the course for 7th to 10th std in emi from bajaj finserv for 45000 rs. He asked us to pay only rs 2000 and said bajaj finserv will pay them 9000 rs every month and for that we have to pay rs 3000/month to them. He promised us that we can return the product within 2 days if we dont like or we can cancel the course within 15 days and we can get full refund. So we said ok.
But then we changed our mind to cancel the course so we personally went to byju's office in mount road 3 days later. The representatives over there said the course was cancelled and a mail will be sent to bajaj finserv and a full refund was promised. Then we also personally went bajaj finserv and informed the cancellation but they said once they get mail from byju the loan will be cancelled. One week later some one came to deliver the product/tablet but we didn't accepted and we said we already cancelled the course. So they took back the product with them.
But now bajaj finserv has asked us to pay rs 3000/month as they transferred rs 9000 to byju. When i told them the course was already cancelled they said they never received any mail from byju regarding cancellation. So we went personally to byjus office for complaining but there is no proper response they are just giving fake promises that cancellation will be done. Its been a month till they are not confirming the cancellation and also they are not giving any order id as order id is needed to mail to byjus cancellation dept. We have went more then 10 times to byjus office sitll no proper response and venkat gorbachev is not reachable. So i dont know what to do no. If you can assist us in this pls help us. I like to tell again that we didn't took the product when came to deliver

Student name: p. Rakshini
Mobile no :[protected]

Recently i have taken the gmat course 23 months back after a long conversation with miss rakshita bhatt correspondent of byju ([protected] and [protected]).. Thay have approved my appeal for submitiitng the money in emi.. That is very good for them.. But unfortunately they for the sack of business gave me false assurance that i can get avail of one mentor for checking my performance and doubt clearing in addition with tab classes and webinar classes.. But today a call came form a lady representative ([protected]) that for that facility i need to pay more fees as it was not part of that course. Completely shocked by this unprofessional behaviour.. Even she told me that i am misunderstood earlier though i am no deaf and dumb person... I convey my deep concern over this type o[censored]nprofessional approach of byju...

I bought the product recently for my younger brother mukesh and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

I bought byjus app for 15k. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.

My name is hitesh chimwal and my parents bought a course for rs.16, 000 for me. Placed the order on april 20th. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

Dear sir/madam

Yesterday i received a call from byju’s regarding the confirmation of interview for the post of business development associate. I also got the additional information that interview will be held in coimbatore on 28th and 29th of april. It was told that the venue and time of interview shall be sent to ur email. But i haven’t received any mails. Please do check into my doubt as i’m hoping for the best.

Thanking you

With regards
Dayanandhan

In the month of march 2017 mr dhruv & aditya joshi (Councellor) from called me that they done survey in sharadashram school dadar, mumbai & they found that my son is lagging behind in school exam/study. So he called me & urged me to see the free demo of byju's learning app /lenova tab although i was not interested. Accordingly counselor mr aadhar mishra came to me for free demo of tab. I was not interested to buy product & i had not so much money. But he begged/urged shamelesly again and again give me 5000 rs then asked for 4000 /then 3000 /and then rs 2000.in frustration i gave him 2000. He did not told me about capital float loan. Did not give idea about return of product. He gave me wrong no.[protected] which is not exists) i also called mentors but they gave useless answers. Sometimes they gave miss call. I have raised ticke no 346208. They send me bill about capital float. I am very frustrated.

I am a student of class 11. I have just started my mathematics subject. I had a doubt in the 1st chapter 'sets'. I thought of chatting with the subject matter expert for help. First of all there were many delays in replies which i can understand might be due to connection problem. But the expert named rohit didn't answered correctly in the beginning even once. He gave answers on other things. Even before i had asked the doubts, he was ready to send me the links related to my doubts as if he had read my mind before only. After much suffering he gave me the answer of my doubt. The answer he gave me contradicted what was written in the book and i told this to him. He said the book has been printed wrong i asked him once more if he was sure that the book was wrong and he said yes. Then i rated him good and closed the chat because i thought how could subject matter experts be wrong but today it turned out that he was wrong as some other subject matter expert explained me how the book was right.

My doubt was if a and b are two disjoint sets then is their union null?
Because if it was null then this formula didn't hold true:
N (A u b)=n (A) + n (B) - n (A n b)

To this rohit told me that union of disjoint sets is null and so the book is wrote if it says that the formula is true for disjoint sets also.

Today another expert explained me that the book is right as the union of disjoint sets is not null.

This incidence has truly removed my trust over byjus' experts which i thought would help me in 11th. Please take some action against this.

Child Name: Ashmita Mogha
Father Name: Arun Mogha
Contact No: [protected]
Institute: Dwarka and Janakpuri Branch

We have very disappointed with byju's. We are coordinate with byju's from the month of March. I want to take a two-year package for my girl. They send one executive to explain about terms and details. I paid full payment against that. He promises about the classes are very good in condition and also provide transportation but after I paid they neglect to give transportation even the classes are very dirty and bad conditions. they also have to give me a tab for my child but still not getting a single call from byju's side. Even I coordination with customer care. My complaint no is 350367 but still not getting any action from their side. they told me to resolve my issue in 24 hours but still no response.
The person who came to explain cannot pick our phone calls not even reply to messages. His card is attached to this complaint. All the commitments he promises to give my child are totally fake. Its totally waste of time and it also impacts on my child study. It's totally unprofessional behavior that the byju's are not as per their word. Now I don't want to connect with byju's. I want my full payment back.

I m nagavalli purchased the tablet course in november 2017 by paying 20, 000. They informed me that the validity or course is 1year. But now tablet is not working and is blocked. They also informed me that they will provide d mentors. Till now i couldn't get proper support from them. I m totally unsatisfied with your team. Every penny has a value it sent worth as what i thought. Please refund my money.

I bought this byju cat tablet this january. I opened it today. Date on tablet is of year 2010. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.