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BYJU's Complaints & Reviews

byjus.com
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Updated: Jan 15, 2025
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So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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G
gpkrishnan17
Apr 12, 2018
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biju app / refund and cancellation

Address: 637304
Website: byjus.com

Hello,

We have purchased the biju app on[protected] and the product includes tab + sd card. Initially, we were planning to purchase the subscription for xstd only, however, mr. Arun (Education counsellor) from biju insist us to go for the complete package which covers xii std + jee/neet. He didn't give us chance to think further and with his marketing skill, he persuades us to buy the complete package. He promised our family...
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C
casandeepkumar77
from Noida, Uttar Pradesh
Apr 11, 2018
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I have been made wrong commitments and being cheated

Address: Bangalore, Karnataka, 201001
Website: byjus.com

I have following issues:-
(1) no parental locks in tablets.
(2) sd cards not running.
(3) no support from mentor and sales person.
(4) the pdf sheets not printed
(5) sales person told me return policy of 3 months
Overall i am not satisfied with ur product for primary classes. So i want to return it back. Your sales person made very high commitments but the product is not 10 % of what i was promised....
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A
Ajit Barot
Apr 5, 2018
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extreme disappointment and anger towards byjus

Address: 13001

Hello sir,

I would like to bring to everyone's notice my dissatisfaction and disappointment with byjus services and specially sales man mr. Pratik guha,
I have already paid in full for class 6 and class 9 course for one year on 3rd april and as per mr. Prathik the course should have been delivered with-in 18 to 24 hours.
Its been more than 48 hours now.
I have constantly following up with him and there...
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D
dilse189
from Itanagar, Goa
Apr 5, 2018
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false promise

Address: 700064

Hello friends

I would like to express my deep anguish about BYJU ONLINE LEARNING and cautioned you to never purchase BYJU ONLINE LEARNING tablet from them. They are just making fake promises about that their app. That Contents in app. is just only 20 to 30 per cent and Tablet will contain 100 percent material.

By coming in their fake promises I purchased BYJU tablet of Class-9 and 10 of Rs.25000/-. When I got...
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S
Samrat Bagchi
from Ingraj Bazar, West Bengal
Apr 3, 2018
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miscommitment from sales and lack of coordination with ur team.

Address: Kolkata, West Bengal, 700091
Website: BYJUs.com

Dear mr. Byjus,
I had a big integrity issue with byjus program, where i had enrolled my kids a week back. My daughter was enrolled for a package for classes 6-8.
To start with the sales & marketing team, gave the following incorrect information at the time of sale, which was clarified as incorrect and not as per the company or program policies, post enrollment:
1. Mentor sessions shall be hosted in skype at a calls...
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B
bhavay@0112
from Shimla, Himachal Pradesh
Apr 1, 2018
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byjus tablet

I had purchasd byju's tablet when i was in class 10 for 3 years till i pass classs12 (I am currently in 11). Tablet offers study of science and mathematics subject. I had taken up humanities in class 11 and i will not be studying science and mathematics anymore. I request them to take back tablet since it is not useful to me anymore but they denied. I have no use of tab now and wished for a easy refund...
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S
Sushumna Patel
from Chennai, Tamil Nadu
Apr 1, 2018
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gmat online

Address: Bangalore, Karnataka, 560054
Website: byjus.com

Here are the issues:

1) during purchase of the sd card i wasn't informed that i would not be able to use an sd card reader. I was informed of this only once i emailed you saying i was awaiting the delivery of one (Separately purchased online)

2) once i requested you to let me know if a tablet was available, i was informed a week later that there wasn't one. And that i should check the next week.

3)...
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A
ash4me
from Bengaluru, Karnataka
Mar 16, 2018
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combo for classes 11 & 12 in indiranagar centre

Address: Bangalore, Karnataka, 560008
Website: Byjus

I had paid rs 130000/- in may 2017 towards the combo package for classes 11 & 12 in the indiranagar center @bangalore for my daughter. The center manager had promised that i could get a refund if i didn’t want to continue the course in class 12. When i approached the center for a refund, the byjus manager is refusing to provide a refund. This is really ridiculous as their class 12 classes haven’t even commenced. Please ensure that i get...
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S
Sharad Bhosale
from Pune, Maharashtra
Mar 5, 2018
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no confirmation call for going with byju or not. direct deductions

Address: 411036

Dear sir, as per test conducted and counselling after test, my daughter had shortlisted for learning app. Mr. Pradyumna from byju's team had taken this counselling session. He also signed documents from us. Also he told that byju's team will confirm for final confirmation before approval to continue
The learning app. I have received tab for class 6/7/8 for trial basis.
But before final approval, no one from byju's team called...
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S
stsureshbabu
from Chennai, Tamil Nadu
Mar 2, 2018
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product not as desired

Address: Hyderabad, Andhra Pradesh, 500084
Website: Byjus.com

I'd ordered the product for 11th and 12th cbse, jee mains and jee advanced. The order took longer delays, as initially agreed. Moreover the package was tampered when the marketing guy delivered it at our door step. The marketing person initially said it would one sd card for both 11th and 12th cbse, jee mains and jee advanced. It was shocking to see that 2 sd cards (Each 64gb) were given, once for 11th and another for 12th and the student...
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B
Baljindera72
from Delhi, Delhi
Feb 24, 2018
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refund

Address: New Delhi, Delhi, 110041
Website: BYJU's The Learning App

My name is kamaljeet kaur. We had purchased the product on 6th of october 2017 for class 7th 8th 9th 10th for jaskirat and 12th maths for ishmeet. A sales person named aman arora an tanya nigar visited our place on 6th of october 2017 for the councelling of my child jaskirat singh. Aman arora had assured that if we face any kind of problem they will personally look after it and gave us the security that my child will do better by the help...
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M
MURALI ARATTAYIL
from Tellicherry, Kerala
Feb 15, 2018
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online classes

Address: Kasaragod, Kerala, 671121
Website: byjus.com

We took a package for plus one and plus 2 science subjects as an offer from byju's. This sales man told me over the phone the package real prices rs. 40000 above and offering total price of 32000. I purchased the package and paid 1st installment rs. 15000 and used only for 3 months. After that they locked the program and informed me, we have to purchase full package instead of remaining +2 classes.

They didn't given proper...
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V
vanamala Narayan
from Bengaluru, Karnataka
Jan 29, 2018
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product package for 8th std

Address: Bangalore, Karnataka, 560011

Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. We sent a note to byjus to withdraw. No one got back to us for 3 months and they were very rude in the conversation. Every area manager needs to check with superiors for refund. It's been a year and no refund so far...
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P
Please take
from Kanpur, Uttar Pradesh
Jan 13, 2018
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refund

Address: Gorakhpur, Uttar Pradesh, 125047
Website: Refund

Byju's
Think and learn pvt. Ltd.

Subject - with reference to refunding the amount with refund complaint no. 302574 in my account and sending the study material back to you received by the shipment awb[protected] as well as breaking the agreement.

Reapected sir

This is kindly to inform you that i reached an agreement with your employee karan agrawal id no. Tnl[protected] to receive with tablet...
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Purnimaa Thulasiraman
from Bengaluru, Karnataka
Jan 11, 2018
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few portions are not displayed properly and no mentor assigned till date

Address: Bangalore, Karnataka
Website: www.Think and learn.byjusclasses.com

Few months back we purchased this byjus tab for my girl. I got it for 3 years together. While giving demo they gave so much assurance but after that till date no assistance or follow up. No mentor s assigned till now. Too much fake affirmation they gave. Now no guidance for my girl and in some topics the image is not displayed but it's asking the answer to b selected which is not helpful. We feel that we are cheated by giving fake promise...
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J
Jawwad N. Malvi
from Noida, Uttar Pradesh
Jan 11, 2018
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invoice #byjus007060977

Address: Thane, Maharashtra, 421301
Website: byjus.com/online-learning/index.html?utm_source=Google&utm_medium=CPC&utm_campaign=K12-Byjus

I have ordered byju's 11th & 12th pcb/neet (Sd card-byjus) may-2019 on 4th jan, 2018 which i received a tab on monday (07/01/2018). As told by an executive naitik sharma (Naitik. [protected]@byjus.com) that there will be a mentor assigned to my ward once i get the delivery. But till today no mentor is assigned yet, and after calling for couple of times on the mentor helpline [protected] also there is no response till date. I felt like cheated by...
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Gmaillalitha lalitha
from Bengaluru, Karnataka
Dec 30, 2017
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about the fee and classes

Address: Bangalore, Karnataka, 560016

My name is lalitha i had taken admission for my son punith b. S for 7th standard while taking the admission they had given the assurances that if the student had not understood the concept through tablet than they will provide the skype through that they will solve all problems for the student if than also they are not understood means they will provide the classes in byjus coaching center so the student can follow everything this are all...
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S
Samirmanik
Dec 29, 2017
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no response from byju's

We have been experiencing total ignorance from byju's inspite of sending repeated reminders by my daughter who is in 12th science taking her board exams soon in 2018. They charged rs. 25, 000 but i can feel the pinch now and can never recommend anyone.

No one from their top management is bothered to neither take up the issue nor instructing their employees to reply to emails....
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M
mayurrg
from Mumbai, Maharashtra
Dec 7, 2017
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wrong product offered by sales persons

Address: Mumbai City, Maharashtra, 400089

I had recd. Call from byjus for counselling my kids for better education prospects but actually they are sales persons who offered discounts at the time of counselling. I was tempted to purchase 5 yr course for my kid with huge discounts for same day offer. They are not bothered about the syllabus as my kids are in ssc board and byjus do not cover most of the portion from ssc board. After receiving the product i found half of the portion...
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A
abhijitbade
from Mumbai, Maharashtra
Dec 1, 2017
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vidhyarthi.com

Address: Raigad, Maharashtra, 410210
Website: Vidyarthi.com

One salesman of byjus has mis sold the app to us which we have rejected over phone to both your company employee and to the salesman. As we have rejected we do not have any product or tab with us. Still i have received message stating emi will be deducted from my accounts on 2nd december.
Please look into the issue or else repay the money if it gets deducted. Hoping for a prompt reply
Abhijit
[protected] or [protected]...
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