BYJU's Complaints & Reviews

Respected sir/ madam,
I mr. Ashwin v. Gor f/o mast. Bhavya ashwin gor informs you that i had already applied for refund more than a week ago but till date neither the kit is taken away nor the money is refunded. I trying to communicate with the said executive (Miss anjali) since couple of days but am unable to contact her.
In fact even today i tried to call her through your helpline no. But all in vain, i was informed to wait for 15 minutes repeated after every half an hour. But sorry to say that no one has called up.
My last call was attended by mr. Mahesh m., i was been informed that within 15 minutes miss anjali or the refund manager will call you.

But with the sorrow i repeat than non of the person as called up and cleared the issued.

I just need to know when am i going to get the refund amount.

Further you may also contact me on the followings
Mob. No. [protected] / [protected]
Email_id :- [protected]@gmail.com

Kindly let me know about the status at the earliest

Thanking you
Yours faithfully
Ashwin gor

I got the product on 19.05.2018, with in two days i requested for return and they accepted my request and i sent all items what i recived and they received it on 28.05.2018. I paid 47000 through bajaj finace emi but they are not refunded the money as of now i. E22.06.2018. They are saying all non sense as they are technical issues blah blah. I am calling no of times day by day but there is no progress. How many days it could take to cancel emi? Is it more than 25 days. Totally fraud one

One o[censored] r sales executive mr. Aadhar mobile number [protected] do visit to my place and give demo about product.
After finishing demo he insisted i should immediately make paymnet for product around 80000 rupees which i refuse and asked him for some time to whihc he oppered me some disocunt if i make purchase immediately. On hearing this i found this person non trustworthy and asked him that i will get back if i m intrested and i have to think before purchasing this product.
From second day this guy keep calling me n number of time. Due to my busy schedule i couldnt entertainment him.
He starts irritating me on. Yestreday it was a text from his side and he arrogantly sending me messages. I said i m not keen on his product and will let u know in future.
He become more arrogant and almost replied me absolute non sense.

Byjus marketing does like this then byjus brand name will be in trouble.!!!

I had taken the trial for Byjus course (11th &12th and NEET) and they promised that if we don't like the product, we can refund it. But now when we are asking for email they are not doing anything about it. No call or email when we asked for refunding. Neither did we get our ticket number. Customer care members have been ignoring me and they did not do anything for 72 hours. Not apologetic at all. They said we'll get a call in 24 hours but we didn't. Lack of responsibility. The wrose service I have ever seen.
I'll take this to the consumer court if I have to.

We have purchased a product with order id no.[protected] from byju on trial basis and we were misguided from the employee named amit sakia that "we can return the product within 15 days from the day we start using it". We launched a complaint with the ticket no. 381275 and we not getting any firm answers from the persons they are asking for 24 hrs time to answer us since 3 days. The ecs is getting deduced every month and we are not using the product. They guaranted us a call from mentor everyday for student's performance but that too was a lie.

Hi
Myself is bharat
From byjus theyre contact me whether i was selected by 1000 people and they told to buy the courses then i'm also bought that my family was not so rich. So i used to pay emi and the time of the emi was 9 months but they take the money for 10 months and they didn't response to me...
So plz kindly make my refund money as soon as possible...
Otherwise i go to consumer court...

I paid amount of 9800/- on 13/5/18 for my son studying in 7, before getting the kit i requested for cancellation and refund of amount, as i received lots of negative feed back.
Today i received call from representative to send the account statement where the amount 9800/- is debited as they couldn't track the same,
Ridiculous...
Need the exact refund to be done to the account no. Shared on priority.

It is okay to make mistakes but not okay to try to conceal them!

"the world suffers a lot. Not because of the violence of bad people,
But because of the silence of good people!" — napoleon

Hi, i have taken admission of byjus for foundation course 8th class chennai. I could see that this new trend started for doing business, this is my experiance with byjus.
This study center is full business motive, advertising and enrolling 40/45 students for batch for each standard which is again like class room session that too just for 5 hrs per week.in this 5 hrs per week nothing can be teached.
Last year they gave workbook but never did any activity, waste of money.
We are wasting the money and time puting our children to such business motive coorporate.
They speak very well in sales, once you enrolled, they is no communication or interaction with parents. Infact there is no interaction happening with students in classroom session.
Even if log complaint or give feedback, they never resolve or contact the parents.
This again new mass education and good business

My registered mobb no is [protected]. I have made one time payment of 45000 as agreed. Asked for cancellation of ecs. But still emi hot deducted.

I want my money back and eve to be cancelled. Also issue me no dues certificate on priority basis

There was a huge follow up untill i make the payment. But still not received any confirmation about ecs cancellation.

I am very much upset because of this

How can i recommend to others to purchase byjus

Priyanka neve
[protected]

I order byjus and got poor feedback from my known contact. I cancelled the order within 24 hours. The byjus' accept the cancellation and send a mail that money will be refunded in 7 days. Today 14 days have passed, the loan is getting approved even though. I told the person that i cancelled the order but they keep on calling and processing next steps.

Today i received a phone to take delivery of tablet.

Byjus ticket number 372702

Byjus has an arrangement with capital float for auto-deduction of loans in the form of emis. The same has not yet started auto deduction. They say that it will take 45 days, which are already over. The loan account no is ban18e0005364.

Byjus representative rahul thaware who had interacted with me is not responding to my calls which is very unprofessional.

Kindly resolve the issue.

Regards
Abhilash sahoo
[protected]

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

My name is gunjan. I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

I had placed an order with bjyu's for study materials of 7th, 8th, 9th and 10th on 22-4-18. On 30th apr they delivered the tab with 7th std materials only. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with.

They keep telling that the matter will be resolved but nothing seems to be happening. The counsellor who came to meet us is not responding to our calls, messages or emails. It has been a thoroughly disgusting experience with byjus and would not recommend to anyone.

They have taken my approval for ecs from the bank and also taken 20% advance. But all i have in hand is a tab with 7th standard materials which is actually of no use for my son who is in 9th cbse.

I would appreciate if anyone could help me in getting this sorted out.

Thanks

I enrolled in byju's cat preparation course. I was assured by the team of byjus that there will be total support regarding all your subjectial queries. But their customer servants manuplated me.
I got the product on 4th of may. According to their refund policy (15 days trial period) i still have 5 days remaining. I want to get refund of my total fees 35000 rs. As soon as possible.

I have cancelled the order of byju upsc tablet program the very next day when i placed it, due to financial issues, the product has not been dispatched yet, i have paid 25000rs through card and now they are not making refund of my money, everytime there executives are saying different things, i am asking for my money, and they are behaving in such way, 4 times they have called to ask if i want to cancel the order and and i have said that repeatedly, bt no-one said till now that u will get ur refund within this many days, all are just disturbing the mind

I am cat 2018 student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

After so much follow up, no proper response form their side. Anyone can check the result of their janakpuri (Delhi) centre. They got all the fees in advance & no response to the complaints.

Any one can check the results of janakpuri centre.

Byju people are now money minded, tehy just sell their franchise and never bother after that.

Very bad experience.

Sir i enrolled with your cat tablet programme on 25th of april. Your education counselor told me you will get the order in 1to2 days after enrollment. But i did not receive it yet on 1st of may. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

My name is sooriyan and i am from trivandrum, kerala. I have purchased a tablet from byju's. I have submitted a cancellation request of my product in byju's and my request number is 360947. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them yet. I want to make sure that my product is cancelled. If you understand my situation please send a reply to my email id. I am only getting notifications for the my monthly dues. Please help me.